Who Uses This Software?

Medium to large organizations in all industries who seek improved process efficiency together with comprehensive visibility and control over all types of spend on goods and services.


Average Ratings

32 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Coupa Software
  • www.coupa.com
  • Founded 2006
  • United States

About Coupa Procurement

Coupa Procurement is part of the industrys leading enterprise procure-to-pay solution that brings consumer e-commerce shopping ease to your procurement management processes so that you can achieve cost savings while saving your employees valuable time when they are purchasing goods and services or even looking for the right information to get their work done.


Coupa Procurement Features

  • Asset Management
  • Auction Management
  • Bid Management
  • Budget Management
  • Catalog Management
  • Contract Management
  • Inventory Management
  • Invoice Processing
  • PunchOut
  • Purchase Order Management
  • Receiving
  • Requisitions & Approvals
  • Sourcing Management
  • Spend Management
  • Supplier Management
  • Catalog Management
  • Compliance Management
  • Contract Management
  • Inventory Management
  • Invoice Processing
  • PunchOut
  • Purchase Order Management
  • Requisitions & Approvals
  • Sourcing Management
  • Spend Management
  • Supplier Management

Coupa Procurement Reviews Recently Reviewed!


Intuitive and stream lined invoice automation

Jan 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: With Coupa invoicing, your Account payables can handle less paper, reduce errors and decrease the invoice processing times drastically.With Coupa Invoicing, electronic invoices flow into the system from the suppliers, are automatically matched to a PO or contract (two-way or three-way matching), channeled for approval, and then routed for payment. The entire automated invoicing process is electronic for 100% accuracy. With Coupa invoicing one can Strengthen supplier relationships, use resources more effectively, capture early payment discounts, increase compliance, and reduce business risk. Suppliers will love Coupa, because they can monitor the status of their invoice online via a self service portal. There are multiple ways invoices will be processed in Coupa invoicing Viz via supplier portal, Emailed invoices to Accounts Payables etc. Coupa invoicing has automated invoice matching and tolerances capability, supplier actionable notifications, mobile friendly app.

Cons: Coupa cannot handle accounting. It needs to be integrated with an accounting software or Enterprise Resource Planning tool.

Coupa's e-Procurement Solution Helps Students in Need

Jul 21, 2009
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Neediest Kids is a nonprofit organization that works with 8 area school systems in the Greater Washington, D.C. area. We provide emergency funds to these school systems to purchase the basics - new clothes, school supplies, medical or dental care, eye exams and glasses, and more - so students (K-12) can stay in school and thrive.

Coupa's system has moved Neediest Kids from a traditional paper-based system of authorizations and receipts with school professionals spending their own time to shop for items for their students in need. We operate now through a web-based process of issuing POs that go directly to vendors with products shipped directly to school professionals. Thus, we have efficient purchasing, streamlined requests to vendors, real-time product and budget tracking, invoice reconciliation, and more.

It's fast...it's internet fast!

Cons: There are always a few tweaks that could happen here and there, but we get 95% of what we need!

Overall: I highly recommend Coupa as an e-Procurement solution. Once you get the hang of it, it's really quite easy. And, once you do, your organization's work flow will be enhanced forever.

The most amazing part is to be able to take immediate advantage of Coupa's incredible new features, such as iRequest. Coupa is not a static company, and they are constantly updating features.

Coupa's team provides personalized service and lots of 'hand-holding'. They listen well to our needs. And, our students in need in the Washington, D.C. area are better served as a result

Coupa has helped transformed us into a 21st century organization with streamlined operations that enable us to stretch our donor dollars and help more students in need.

End user's love but application team might face hurdles

Jun 05, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The tool is meant to give a very good experience to end users. All the out of box functions are designed with high quality UI standards which will reduce the learning curve for end users. IT team don't have to spend hours to explain the features and functions as the terminologies and configurations are quite intuitive. Finally so much comes out of box if planned well and ahead of time a lot of customization requirement can be avoided. The T&E module is really liked by a lot of top tier business users.

Cons: The integration capability is not up to the mark. When it comes to customize a lot of road blocks can be faced but it seems the Product team is actively looking in to some of them and with every release they are making some advancement in this direction. There are some weird limitation on few types of reporting capabilities which I think should be there.

Overall: Effectively reduces cost, better operational efficiencies and better end user experience

Fantastic Procurement Solution

Jan 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Coupa is the next generation state of the art procurement software. Coupa can be easily integrated with most Enterprise Resource Planning packages available in the market. Coupa provides ready to use Application Program Interfaces (API) to integrate with various ERP packages.

Coupa provides robust spend management tools. We could control and analyze our spend. The user experience is great. Most end users will appreciate the application.

Cons: Coupa procurement does not include Procurement Analytics. You need an additional license for the Coupa procurement analytics. Coupa cannot handle accounting part, hence you must integrate with other Accounting tools or ERP.

Overall: Spend analysis, self service procurement, touchless purchase orders etc

Positive experience with processing expenses

Dec 05, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to use and very intuitive. There is minimal training needed and fields are very clear. The computer based login ties into the mobile receipt capture with no issues and corporate card transactions prepopulate expense reports.

Cons: There is no way to decline an individual piece of the expense report. The expectation for the user to understand the full reimbursement policy of the company may be to high. There is no built in calculation to reduce a reimbursement by type selected.

Overall: The software allowed for some additional options in our expense reporting policy and for a reduction in training costs

Coupa Accounting and Expense (implementation)

May 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: We have used Coupa Accounting for a number of years, and just purchased Coupa Expense. Really excited about: - Mileage capture (save a lot of time) - Receipt parsing (e.g. we don't have to type in expenses--line items pulled from the receipt) - Mobile submission of expenses - Embedding tutorial videos for new users directly into the interface - Level of partnership and support to implement successfully

Cons: Too soon to tell, as we have not yet gone live. Based on our previous experience with Coupa AP and our current experience thus far, I have high expectations for the project.

Does what it needs to

Mar 08, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: That i can use the punchouts to directly order rom stores that link to it. It makes it way easier and takes away other steps for me

Cons: It's hard to search, right now i can't search to find items i have approved other than the administrator.

We should have done this years ago!

Nov 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Our company was stuck in an antiquated paper-based system of tracking indirect spend. Originally it was fine, as managers were able to keep up with their approving responsibilities. As time went on and the company grew, managers backed off of this responsibility and invoices were coming in without any purchase orders, let alone signed ones. Time for a change. I researched many indirect spend, procure-to-pay software systems until we decided on Coupa. We are very happy with the program. Not only does it put the responsibilities back on the requestors and the approvers, we have opened up more time for our Accounts Payable Clerk to handle other meaningful tasks.

Pros: Ease of use; supplier portal

Cons: Currently the phone application does not allow a user to create a requisition

Recommendations to other buyers: The software is perfect for small to medium sized companies. The features of this software are very user friendly and the functionality is easy to understand. With that said, it is a relatively simple software with not tons of bells and whistles that a larger company may be more interested in (i.e. electronically able to "read" an outside invoice)

This product is very valuable to a large organization and specifically the accounting teams of that org. Implementation can be difficult but ultimately Coupa Expense platform is highly configurable to an orgs needs.

Sep 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. Can be configured in almost any way a business needs. 2. Approval chains can be as simple or complex as you need them. 3. Administration can be managed by accounting team. 4. Integration with Google maps for mileage records. 5. Super easy for users to adopt

Cons: 1. Implementation can be painful depending on which route you go. Coupa may direct you to a third party they partner with and you may be stuck we super strict deadlines and change orders if you aren't able to stick to them.

Coupa is so easy to use and helps keep budgets in line, especially with approvals in place.

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Coupa is easy to navigate and to understand. I can easily request payment be made for something, upload the invoice, IDT (Internal Department Transfer) specific items that our department needs, the list goes on and we have it setup with the vendors that we use to go directly to their page and once we've selected the items we would like to purchase it will send the checkout back to Coupa for approval and purchasing!

Cons: Honestly, I don't have anything bad to say about Coupa. There was only one one time that we couldn't figure out why a PO# wasn't reflecting right and we kept getting emails about a PO# that was denied but it wasn't. Maybe a weird glitch once?

Modern portal with some caveats

Jan 05, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Modern look and feel. Constantly updating the product. Lots of functionality related to end-to-end procurement. Some promising features in the upcoming road map.

Cons: Rigid rules and hierarchy structure. No conditional logic support. Vendor overpromises, underdelivers. Universal search bar is terrible.

The best expense coding system we've ever had!

Jul 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: It is easy to learn and use! The process for updating and communicating about various transactions is so much simpler than it used to be. It's saved us time by keeping communication between our users and approvers streamlined. The fact that I can just hit "reply" to an email asking me to adjust some coding on a receipt has kept me from digging around in my company directory, figuring out who to call with a question, and getting redirected often. So much faster.

Cons: It can be a little slow to load and the mobile version has often had issues uploading receipt images or giving me access to all the coding breakdowns I need.

All purchases are placed through this system to deliver to accounting

Apr 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: The Simplicity of entering items to be approved. The different areas are very self explanatory and it is easy to navigate through.

Cons: Repetitiveness of entering information or submitting something. After entering all the information on one page it makes you re-approve on the next page. When adding another line to the items in cart, it makes you completely re-enter all information which is frustrating when the items are linked but may just be different in price.

simple and user friendly expense management software

Feb 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Coupa makes reimbersement of employee expenses a breeze. Credit card Transactions can be automatically loaded.Coupa expenses Mobile app comes with voice capture capability. The expenses approval workflows are streamlined. Expenses policies can be changed easily. Based on the expenses history and other industry data, coupa flags each expense on a frugal meter thus encouraging employee to spend less.

Cons: Coupa needs to be integrated with ERP for accounting and payments. Sometimes this is a pain as there can be integration issues.

Overall: mobile app, automatic mileage calculations, streamlined approvals, inbuilt analytics

Most modern platform with some downfalls

Feb 05, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Modern and simple platform that blows most competition out of the water. Frequent releases and a good portal for customer suggestions and knowledge forums. Handles complex workflows and hierarchies relatively well.

Cons: Their "super" search bar is terrible. Like, the worst search bar I've ever used. No matter how well we tagged items, it would never find them. It was basically useless. Thankfully our users primarily use punch-out catalog. They also don't support IF/THEN statements in much of the platform. That makes certain workflows impossible or extremely tedious.

Very rigid application without any Flexibility

Mar 15, 2018
1/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Comments: Please do proper due deligence and do not rely on sales pitch. The only reason i am writing this review is to save others because i do not want anyone else to go through the pain we have been through. My recommendation - Do not bother looking at Coupa. Look for other options

Pros: Honestly, except the user interface which is common on most expense applications there is nothing much to offer.

Cons: Does not support entire credit card transaction feed Application is rigid and does not offer any flexibility. They over promised when selling and under delivered Customer support is bad

Just implementing this new system- it's nice to have a purchase to pay software.

Jun 05, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Customer Support has been wonderful so far. They always get answers right back to you and walk us through suggested options to try. Every time we have any kind of question they know the answer right away. There is never a wait time.

Cons: It hasn't been the most intuitive. Hence, why we use the Customer Support so often. I wish it was a little more user friendly.

Overall: Being able to Purchase and pay out of one system. Instead of using two systems that don't talk to each other.

Spend Management made amazing, and visible, and in control.

Apr 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes it so easy to get approvals and keep track of our current contractors. The value in time saved is more than enough to justify switching over to Coupa. Having a user oriented platform just makes the system work much quicker than it did with our previous platform.

Cons: Implementation can take some extra hours, and sometimes customer service tickets require a lot more explanation and follow up than I wanted to invest.

Makes work shopping easy

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I only really shop through the amazon portal, but it's very simple. Sign into coupa, go to amazon through the portal, go to cart, take me back to coupa, say what it's for and submit!

Cons: Nothing I can think of! It's very straight forward!

Invoicing for railroad

Jun 12, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: It is easy to search for previously entered invoices using our invoice number. It shows the status of an invoice

Cons: If an invoice is disputed, it is hard to delete it. We have also submitted invoices for approval and the approver never received.

Coupa Expense Reporting Review

Sep 11, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the wallet feature used to attach receipts to purchases, and the app makes approving expense reports so easy!

Cons: As with any new product, the setup and end user training can be very time consuming. I also dislike the per-diem function and hope to see improvements with the functionality.

A quick and easy way for me to manage travel expenses!

Mar 25, 2014
5/5
Overall

Comments: TripScanner has been an excellent way for me to help manage my company's travel expenses and policies. I've been using TripScanner for a few months and am impressed by the comprehensive reporting and ease of use. I previously had some issues with high travel costs caused by employees not adhering to our policies, but now I receive real time alerts if they go out of policy and can correct the situation immediately. Also with the Low-Price Scanner feature we have been able to spot deals and save money on hotels.

Pros: Quick and easy to setup. Real time reporting. Very easy for my employees to use.

Best in Breed

Apr 14, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: Easily one of the most user friendly P2P systems on the market. If you're looking for high adoption rates from your user group, this is the tool for you. The platform is highly, yet easily configurable regardless of the industry you're in (Grocery Retail for me). Majority of the configuration is done through CSV files by the on-site Admin so there's little downtime in waiting for your off-site service provider to add items, build vendors, perform system maintenance. Con is that you need a stable ERP to really take advantage of all of the functions.

Events Coordinator Using Coupa

Oct 05, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It is quick and easy to use.

Cons: I find that it is difficult to make edits to the coupas after I have submitted them. I also think that the feature to alert the people who need to approve the Coupa, is lacking. Even if I put a date that I need the Coupa by, I feel like it doesn't register enough with the people who need to approve it. Maybe have some reminders?

Overall: I find Coupa to be very easy and straightforward. I do find that I have difficulty editing when I need to go back. It seems I have to delete the entire Coupa that I submit when I need to make a change, and end up starting from scratch.

Recommendations to other buyers: no.

St Louis Archdiocese

Jul 21, 2009
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Coupa has helped to transform the St Louis Archdiocese to a more streamlined process. The Coupa tool is easy to use, streamlines the procurement process and eliminates the paper flow that was slowing down invoice payment.Coupa was also easy to implement when compare to other e-procurement tools.

Cons: No cons to report. Coupa has exceeded our expectations.

Overall: I would strongly recommend including Coupa when you evaluate e-procurement systems for your organization.

Implementation of COUPA in Biotech Environment

Jul 31, 2009
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Very helpful in small dynamic start-up environment. Alleviates headaches of ordering, receiving, and AP.

Scientists can concentrate on their labwork instead of worrying about whether something has been ordered.

Easy to use.

Customer Service is quick and helpful.

Cons: System could be more customizable

Overall: Worth the money for the amount of time and energy that this system saves any small to medium sized organization.

Useful app, love the low price scanner

Mar 24, 2014
5/5
Overall

Comments: We started using tripscanner very soon after it's beta launch. They've been very responsive to our feedback and they have added a bunch of new stuff since then. They recently added a tool that checks for lower prices after you've booked a hotel so that you can re-book and save a few bucks.

Pros: Easy to use Useful alerts and reports

Cons: Could not yet scan some foreign language booking receipts

Extremely easy to use, reports have very relevant information, great value

Apr 07, 2014
5/5
Overall

Comments: I have been using Tripscanner for some time and have found it extremely easy to use, the reports are very easy to understand and have very relevant information. It took me almost no time to get set up and start using the service. It is a great value, as the price is very low, yet it gives you very valuable information and it can also save you money on hotels, car rentals.

User friendly

Jun 27, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Once trained, it is pretty easy to use. The software is user-friendly and is personalized to each user. Easy to keep track of orders. I also like how you can communicate with other internal users.

Cons: There are a lot of email notifications that are sent out, which can sometimes cause confusion. Also, it can be organized a better way so it can be easier to navigate.

Overall: easy to submit for invoicing

Awesome for small businesses!

Mar 25, 2014
5/5
Overall

Comments: TripScanner is perfect for small businesses that don't have the bargaining power to negotiate deals with corporate travel providers. Now, my employees can book their flights and hotels from practically any website and TripScanner makes sure that all their trips are within the company policy.

Pros: Easy to use

great for purchasing

Oct 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: great tool for corporate purchasing. helping keep expenses down and optimizing supply chain. love it.

Jun 09, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money