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Our Order Entry Software delivers a centralised, integrated solution for processing orders from across multiple sales channels. Whether you receive a handful or thousands of orders a day, our software allows you to manage trading through eCommerce websites, marketplaces, trade counters, retail stores or field sales reps. Through a user-friendly interface that offers access to accurate stock visibility and aids up/cross selling, OrderWise will help you improve your sales performance.
Provider
Forterro Group
Located In
United Kingdom
Open API
Yes
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows
Mobile Apps
Android
Training
In Person, Live Online, Documentation, Webinars, Videos
Support
Phone Support, Email/Help Desk, Knowledge Base, Chat, FAQs/Forum
Wholesale and distribution, logistics and supply chain, merchant and trade counter, retail and ecommerce and manufacturing.
Content Source: OrderWise
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OrderWise Reviews
Pros
Great software that helps run our business and drives automation into core businesses processes. It has many great features and is constantly evolving.
Support and account management is very responsive and helpful. Overall, it's a great and affordable business management software for SMEs covering most business functions.
Improved efficiency through the whole of my business, very customer and user friendly regarding stock availability, back orders, status of individual accounts, reporting is amazing.
Ease of use, Best support team i have experienced, always developing more useful features, affordable.
Cons
Currently, we're stuck in a massive warehouse trying to shift out 500+ orders without any system. You do not want to be that company.
The sales pitch is 'you only buy it once and it is for life', no you have to have support and pay for it because things often go wrong.
The reports are pretty rubbish and you have to pay for any specific report, again £350+vat per report. If you get it and the setup is wrong, they will charge you again.
Staff in 'Customer Relations' and 'Client Management' have a total disregard for your business, they couldn't care less. Rude, abrupt and I think don't have a lot of time to deal with you properly.
"A fully featured ERP solution that just keeps growing"
Overall: Overall, we have had a positive experience with the software. It has allowed us to modify our internal processes to suit ours and our customers' needs whilst adapting with those changes easily and without large costs.
Pros: The software is easy to implement and Wise Software provide you with access to a full team and dedicated contact to help with migrating data from your existing system to OrderWise which helps to minimise issues. Once setup the software is intuitive to use and provides a high level of customisation on the data that you see in the grids and on the data entry screens. Their technical support is among the best in the industry with each member of staff having to undergo a 6-month training program and multiple tests before they take any calls. This means that when you talk to them, they fully understand every inch of the software and can quickly work with you to resolve any issues or guide you on the best way to achieve something.
Cons: There really is not much to dislike about OrderWise, I guess the only real thing that I think could be improved is that monthly software updates should be provided on all support packages.
Vendor Response
"Next Level Software "
Overall: OrderWise has enabled Rock Fall Safety Boots to take the next step in our growth strategy. We went live with OrderWise in January 2018, opting to take all relevant modules including Accounts, CRM and Business Intelligence. We quickly added the B2B Portal to our subscription which is a huge USP for us as a business. The most impressive thing about OrderWise is their ability to keep moving forward, a vision that is very much aligned with ours. We have seen several key developments happen that have directly benefited our business in a short space of time. Our customers have seen transformational change in our service capabilities. Without hesitation we recommend OrderWise to stockholding businesses.
Pros: Forward thinking company All in one business management system Adaptable Modular Quick support response times
Cons: I don't see any cons with OrderWise, compared to the system we moved from everything has been better in every area.
Vendor Response
"Avoid this software not a lifetime software not suitable for multi channel"
Overall: AVOID AT ALL COSTSWas sold the dream but had nothing but a nightmare Having paid over 100k for a "Bespoke Scalable Multi-Channel eCommerce Integration" I was expecting to have a working WMS ,I have had nothing but issues since I integrated the system,If you are selling on multiple platforms like eBay and Amazon this is NOT the software for youThe ecommerce sessions are full of bugs, I sell on eBay and I have still not had a working Integration Since April so almost a Year .I had paid for Etsy and this was later advised they couldn't integrate, MANO MANO - No API integrationEXTRA CHARGES - EVERYTHING IS CHARGABLEWhatever you need will be bespoke to your business and will need development at a cost. I have paid for some of this and still have issuesWhen a new sales channel brings out a NEW APi they react to it slow then say its the channels fault ,Then ask for money as its bespoke developmentTo use this you will definitely need a support package which is 12k a year ( I will go into further detail about this ) Having paid over 100k you would expect to be able to use with most sales channels, WRONGAny new channels you will need to pay a "development" fee and if you do pay they will try get it up and working for 6 monthsSUPPORT - Don’t get scammed into thinking this is a lifetime software - the salesman convinces you it is but actually you’ll need to pay for support every year.12k Per year
Pros: The reporting part was ok if you knew what you were looking for
Cons: Hard to use ,overcomplicates things not user friendly ,bugs,doesnt integrate easily with other apps
"Powerful but Complicated, Pricing structure Needs work."
Overall: Generally a strong process driven system with lots of options for most cases. Sometimes overly complicated and not very intuitive. Support is slow and lacklustre, often requiring further involvement by other departments that dont communicate well or in good time back to the customer.
Pros: Very powerful inventory and warehousing, dispatch and sales order processing system. Can be configured to your needs.
Cons: Is very complex and requires a lot of setup to function at its best. Also not a cloud based system, our case uses remote desktop setup to use accross multiple locations, added expense and points of faliure. Lots of add ons / extra modules required to make full use of, some of which are incredibly costly and require paid setup by orderwise. Support not available 24 7 so difficult to get support when running a 24 7 operation or over weekends. Retail integration is available but again expensive and not as functional as others, but others require orderwise extras and setup to work.
"Revolutionised our business"
Overall: The OrderWise team have been amazing. The sales team, training team, go live team and now our account manager have always been so knowledgeable, accommodating and really friendly. The effort they've all put into to knowing our business and working with us has been fantastic.
Pros: OW has the ability to allow the business to grow and the software will grow with us. There are so many functions that make the business more efficient now but the possibilities look endless for having software that will work with our business rather than the business work with the software.
Cons: I appreciate that there needs to be a cost involved for development but there were some requests made where I thought that the function should either be included or the cost was steep for a minor change.
Vendor Response
