# OrderWise Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about OrderWise Software - reviews, pricing plans, popular comparisons to other Order Entry products and more. Source: https://www.capterra.com/p/116009/OrderWise --- # OrderWise Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OrderWise ## What is OrderWise? Our Order Entry Software delivers a centralised, integrated solution for processing orders from across multiple sales channels. Whether you receive a handful or thousands of orders a day, our software allows you to manage trading through eCommerce websites, marketplaces, trade counters, retail stores or field sales reps. Through a user-friendly interface that offers access to accurate stock visibility and aids up/cross selling, OrderWise will help you improve your sales performance. ## What is OrderWise used for? [Warehouse Management](https://www.capterra.com/warehouse-management-software/)[Multi-Channel eCommerce](https://www.capterra.com/multi-channel-ecommerce-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/) Top alternative Featured Overall rating Based on 24 user reviews Reviews sentiment Positive 79% Neutral 8% Negative 13% Starting price £12000 One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OrderWise?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.forterro.com/en&name=OrderWise) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OrderWise 4.0 (24) VS. [4.3 (358)](https://www.capterra.com/p/232310/InventoryCloud/reviews/) Starting Price £12000 One Time Starting Price $108 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (24) Ease Of Use 4.3 (1,105) Value For Money 3.5 (23) Value For Money 4.3 (867) Customer Service 3.9 (24) Customer Service 4.3 (1,035) ## OrderWise alternatives [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/) [4.2 (1,110)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/123794/Fishbowl/) [NetSuite](https://www.capterra.com/p/135757/NetSuite/) [4.2 (2,007)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135757/NetSuite/) Highest Rated [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) [4.5 (20,627)](https://www.capterra.com/p/174984/QuickBooks-Enterprise/reviews/) Starting price $2210.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.2 (1,300)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135618/Odoo/) [View all alternatives](https://www.capterra.com/p/116009/OrderWise/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Order Management 2.2 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Inventory Management 3.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Inventory Control 1.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Monitor product stock levels Inventory Tracking 2.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Order Entry 2.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Customer Database 2.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. OrderWise 129 features Outsource and manage third party logistics Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases A record of all activities within the system, including user access, changes made, etc. Manage customer orders that cannot be filled immediately due to out-of-stock items Create backups and provide methods to recover deleted/lost data The ability to identify a barcode on or within an image or packaging Scan barcodes to ensure accurate pricing and label tracking Identify and track items using barcode tags or RFID (radio-frequency identification) tags Create, manage, and send invoices or bills to customers Material list of manufacturing parts and associated costs Track actual spending to ensure it's in line with the planned budget Create and manage digital catalog of products/services with their details, specifications, and price Manage various distribution channels, build relations with channel partners, and track their performance Track the status of assets and whether they're checked in or out Private online space that lets businesses securely share documents and provide information access to clients Tracking, calculating, and paying commissions and earnings to employees Centralized database of stakeholders and their contact information such as names, address, phone number etc. Process to track, record, and analyze expenses that occurred over the entire duration of a given project Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Manage order deliveries until they are received by the customers Forecast customer demand using historical insights and simulations Track products that are for sale at a reduced price or part of coupon promotions Financial management for all distribution-related activities, including inventory, warehouse, purchasing, sales, etc. Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Transfer of data from one computer system to another Electronically collect payments for goods or services Create and send email blasts/campaigns Track employee schedules, availability, and performance across projects and tasks Helps users manage the maintenance of assets; offers reporting to identify areas for improvement Plan, manage, and track the financial activities of an individual or organization Intended to be used by online stores For Retail Stores Form predictions based on past and present data/trends Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Management of inbound and outbound shipments in the context of international trade Integrated suite of industry-specific operations management applications (Supply Chain, HR, Project Management, Manufacturing, etc.) Cross-checking financial records with physical inventory counts and records Monitor product stock levels Track and manage inventory levels to maintain proper supply Maintain and control the stock level of inventory Track stock count levels to manage product reordering Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Create invoices from scratch or have recurring invoices Captures invoice data and maintains comprehensive records for auditing and reporting purposes Integration with Internet of Things devices to automate real-time tracking, data collection and other processes Collect, organize, and track inventory/product data including item numbers, descriptions, etc. Group and package individual but related items as one package set Process of printing custom labels through various methods. Management of the flow of things between point of origin and point of consumption. Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Facilitate the process of ordering and the mail delivery of products Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations Integration with third-party marketplace software Provides intelligence to make the right inventory purchasing decisions. Access software remotely via mobile devices Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and handle various international currencies Manage and support multiple locations Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Manage the process of receiving, preparing, and delivering orders for goods/products Manage and track customer orders for goods, investments, or any other purchases Send / receive, process, and execute orders Track orders throughout the fulfillment process Accept and process customer payments for products or services using hardware and software Organize and manage all processes/procedures involved in purchasing goods and/or services Customize the specifications of a finished product to meet the particular needs of a customer Capture, organize and track product-specific data and information in a centralized location Ability to link barcodes or serial numbers with specific items for identification Plan and coordinate all the resources, costs and time needed to execute assignments Design, communicate, and distribute incentives to perform a specific action Create, send, and track purchase orders and their statuses Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Generate quotes or estimates for customers Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Receive system updates as soon as any changes are made Upload, track, and submit receipts in a central database Manage all receiving processes within a warehouse Managing orders that a customer purchases repeatedly and regularly The ability to enter orders from a remote location such as a computer, mobile, or tablet. Purchase and replenish product stock based on inventory levels and needs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Track and facilitate returns of products sold Oversee various functions of the organization while balancing and optimizing supply and demand Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. An order generated by a seller to a customer, containing details about products or services Reports specific to sales analysis for trends and strategies Calculation of consumption tax imposed on the sale of goods/services Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Search and filter data across systems to locate required information by entering keywords or certain criteria Optimize and manage the search engine optimization efforts for a website or digital content Track and assign specific serial numbers to products Generate or print labels that contain shipping information for packages Manage and track orders being shipped to customers Checkout of online store Internal and external product tracking codes Manage special order requested by a customer Track the status over time for a request, process, asset, or transaction Manage the buying, selling, and holding of stocks Manage all supplier data and operations Manage the planning and execution of supply chain activities Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Organize and track the physical movement of goods from one location to another Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Vendor takes full responsibility for maintaining an agreed inventory of the material on behalf of the buyer Manage and track operations and inventory within warehouses Built-in website builder or integration with third-party site Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.0 (24) 4.0 Based on 24 reviews ## Pricing Value for money 3.5 (23) Basic £12,000 One Time Value for money 3.5 (23) 3.5 Based on 23 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Amazon EC2](https://www.capterra.com/p/219781/EC2/)[ FedEx Ship Manager](https://www.capterra.com/p/210794/FedEx-Ship-Manager/)[ Worldpay for Enterprise](https://www.capterra.com/p/165694/Virtual-Terminal/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (24) 3.9 Based on 24 reviews ## User reviews Overall rating 4.0 Based on 24 reviews Filter by rating 5(12) 4(7) 3(2) 2(0) 1(3) Mentioned topic Sorted by most recent GM GARY M. Retail Manager Retail ### "Powerful but Complicated, Pricing structure Needs work." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 August 22, 2024 Generally a strong process driven system with lots of options for most cases. Sometimes overly complicated and not very intuitive. Support is slow and lacklustre, often requiring further involvement by other departments that dont communicate well or in good time back to the customer. Pros Very powerful inventory and warehousing, dispatch and sales order processing system. Can be configured to your needs. Cons Is very complex and requires a lot of setup to function at its best. Also not a cloud based system, our case uses remote desktop setup to use accross multiple locations, added expense and points of faliure. Lots of add ons / extra modules required to make full use of, some of which are incredibly costly and require paid setup by orderwise. Support not available 24 7 so difficult to get support when running a 24 7 operation or over weekends. Retail integration is available but again expensive and not as functional as others, but others require orderwise extras and setup to work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS steven s. Director Retail ### "Avoid this software not a lifetime software not suitable for multi channel" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 18, 2023 AVOID AT ALL COSTSWas sold the dream but had nothing but a nightmare Having paid over 100k for a "Bespoke Scalable Multi-Channel eCommerce Integration" I was expecting to have a working WMS ,I have had nothing but issues since I integrated the system,If you are selling on multiple platforms like eBay and Amazon this is NOT the software for youThe ecommerce sessions are full of bugs, I sell on eBay and I have still not had a working Integration Since April so almost a Year .I had paid for Etsy and this was later advised they couldn't integrate, MANO MANO - No API integrationEXTRA CHARGES - EVERYTHING IS CHARGABLEWhatever you need will be bespoke to your business and will need development at a cost. I have paid for some of this and still have issuesWhen a new sales channel brings out a NEW APi they react to it slow then say its the channels fault ,Then ask for money as its bespoke developmentTo use this you will definitely need a support package which is 12k a year ( I will go into further detail about this ) Having paid over 100k you would expect to be able to use with most sales channels, WRONGAny new channels you will need to pay a "development" fee and if you do pay they will try get it up and working for 6 monthsSUPPORT - Don’t get scammed into thinking this is a lifetime software - the salesman convinces you it is but actually you’ll need to pay for support every year.12k Per year Pros The reporting part was ok if you knew what you were looking for Cons Hard to use ,overcomplicates things not user friendly ,bugs,doesnt integrate easily with other apps Switched from [Linnworks](https://www.capterra.com/p/116088/Linnworks/) Was sold the dream with the software going to be suitable I was wrong Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WB Will B. Director Food & Beverages ### "Order-unwisely" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 3, 2022 Dreadful Pros Pick and pack was efficient which was pleasing Cons OrderWise, or Order-unwisely as our team now refer to it, appeared to offer our business an ERP solution to nearly every eventuality in a very slick sales process lead by \[SENSITIVE CONTENT\] . For an £80k investment you would expect the system to match our requirements. We are an omnichannel, multicurrency online retailer, and to have an ERP that integrates with every sales channel, provides inventory and order management, and then reconciles to the accounts package sounded too good to be true! And it now appears that this was exactly the case. As part of a five solutions shortlist, which included three demos from \[SENSITIVE CONTENT\] , we chose OrderWise in June 2021 as you offered such a complete solution and the support to successfully migrate and implement the system. However, \[SENSITIVE CONTENT\] overpromised and ultimately the software and team underdelivered. The list of issues with Orderwise goes on, but we don't have all day, all of which I've shared in a letter of complaint to their \[SENSITIVE CONTENT\] over 7 weeks ago and received no response which sums it all up, they take no care or consideration for their customers. My advice look elsewhere! Switched from [Linnworks](https://www.capterra.com/p/116088/Linnworks/) Having left, we had to switched back to Linnworks because Orderwise was so poor and held our business back Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 22, 2022 Thanks for your review. It's disappointing to see your comments given the level of engagement between our team and senior members of your organisation including you having direct contact details for our Sales Director. There was an extensive process which took place to scope a solution for your requirements. To suggest that we "do not care" is not a fair reflection of our dedicated and knowledgeable team. Our records show that, following sign-off and through the implementation and go-live phases of your project, all queries were answered quickly and with mutually agreed outcomes. Had you lacked functionality that would create business-critical issues we would not have gone live with your solution. Switching and/or implementing new technology is a significant undertaking. We have several experienced professionals across our team who work closely with our clients throughout projects that has been the case here, and would have continued. We wish you all the best. Anthony R. IT Technical Project Manager Computer Hardware ### "A fully featured ERP solution that just keeps growing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2021 Overall, we have had a positive experience with the software. It has allowed us to modify our internal processes to suit ours and our customers' needs whilst adapting with those changes easily and without large costs. Pros The software is easy to implement and Wise Software provide you with access to a full team and dedicated contact to help with migrating data from your existing system to OrderWise which helps to minimise issues. Once setup the software is intuitive to use and provides a high level of customisation on the data that you see in the grids and on the data entry screens. Their technical support is among the best in the industry with each member of staff having to undergo a 6-month training program and multiple tests before they take any calls. This means that when you talk to them, they fully understand every inch of the software and can quickly work with you to resolve any issues or guide you on the best way to achieve something. Cons There really is not much to dislike about OrderWise, I guess the only real thing that I think could be improved is that monthly software updates should be provided on all support packages. Alternatives considered [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Reasons for choosing OrderWise OrderWise offered all the features that we required, a better implementation experience and from talking to other customers we knew they would be able support our business moving forwards. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 7, 2021 Hi, Anthony thanks so much for your review. Nothing pleases us more than seeing our customers succeed, and so we're delighted to hear that you've had such a positive experience using OrderWise. We place huge importance on customer support, and it's fantastic that you've recognised the knowledge and expertise of these teams in particular we'll be sure to pass on your comments. Thanks for your continued partnership. KS Kaushik S. Managing Director Retail ### "Highly avoid - diabolical service - must read! " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 20, 2021 Cons Highly Avoid! They will do absolutely anything to get you onboard and sign onto their system including LIE to you. 1. Lied about taking care of our data files, then it came as a massive surprise that they're not prepared or willing to take care of any data and provide even though this catalog of data was readily available from the e-commerce system we are using. 2. Massively misinformed about training and teaching - they assured us that they will take care of teaching us practically within the warehouse once the system is ready and going so that we can use OrderWise within our warehouse. Turns out, they sold us training which is a classroom-style layout teaching which is NOT practical at all! This cost us a bizarre £4000 and £1000+ in expenses alone. Be extremely careful with choosing OrderWise, once you bring up feedback + complaints - nothing matters because you've signed on the dotted line and they will slap you with dates, times, and the fine print without any mercy. ABSOLUTE LIARS. Currently, we're stuck in a massive warehouse trying to shift out 500+ orders without any system. You do not want to be that company. Trust me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 30, 2021 Thank you for your review - we've investigated this extensively with the teams involved with your implementation of OrderWise. Through our investigation we've found that the claims made in this review are incorrect all emails, calls and signed documentation relating to your purchase of OrderWise clearly show this. During multiple phone calls it was explained that you would need to be responsible for completing import spreadsheet files with your data and that our team would then use these to build your database with. This was also fully detailed in a step-by-step implementation plan that was reviewed with you prior to moving forward. The training process was also discussed on the phone prior to moving forward along with a line-by-line review of the implementation plan which included the training element of this. Our Head of Sales remains in regular contact with you regarding both the content of this review along with several other claims that you have raised with us. FH Freddie H. Managing Director Automotive ### "Rubbish Customer Service - Yearly Support Gets Increasingly Expensive" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 January 13, 2021 I do not recommend them. Don't get tied in and sold the 'you pay one amount ' pitch. All their sales guys seem pretty good, but you never deal with them again. Pros Difficult to say at the moment with the ever increasing costs. They have quite a lot of integration options - so long as you are willing to pay. Cons Anything you need updating, changing, integrating needs a minimum of £350, all the way up to £10k+vat. Whatever they integrate that is wrong/doesn't work incurs a further development charge, again £350+vat. Nobody is responsible for what goes on. Staff in 'Customer Relations' and 'Client Management' have a total disregard for your business, they couldn't care less. Rude, abrupt and I think don't have a lot of time to deal with you properly. The reports are pretty rubbish and you have to pay for any specific report, again £350+vat per report. If you get it and the setup is wrong, they will charge you again. Prices increase all the time and seem to be made up in a lot of cases. Not easy to use - all new staff will require additional training from Orderwise or from a member of your staff so allow for extra training time. The sales pitch is 'you only buy it once and it is for life', no you have to have support and pay for it because things often go wrong. We have orders that cannot be deleted from the system and nobody knows why. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reasons for choosing OrderWise Someone else I knew used it and hadn't had any issues. Now we both have! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 25, 2021 I am sorry to hear that you feel you have been experiencing difficulties this is not something we usually see with over 97% of our existing customers rating our customer service and support as excellent. As a modular system OrderWise allows you to invest in your technology as you grow. This does mean that additional modules do come at an additional cost. Many providers charge immediately for elements that you cannot use or may not be relevant for your business. We offer a wide range of ecommerce integrations used by many of our customers and release over 600 feature developments to OrderWise each year for customers signed up to a support and upgrades package. Occasionally we speak with customers who need bespoke development and this can incur additional development time and cost. There is an annual charge for support, as with all software providers, unlike other competitors however OrderWise does not charge you on an ongoing basis for using your software, which many do. RB Richard B. Operations Director Electrical/Electronic Manufacturing ### "Over priced, Unhelpful and 0 regard for customers. Hook you in and fleece you " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 11, 2020 Good software terrible company to deal with, no regard for customers Pros its based on SQL and you can access the data Cons The support and attitude of the company from the top down. I emailed the MD and requested a call back over 6 months ago and still waiting Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 25, 2021 Hi, I am sorry to hear you feel you have been experiencing difficulties this is not something we usually see with over 97% of our existing customers rating our customer service and support as excellent. I can assure you that David takes all customer feedback very seriously and raises both positive feedback and any areas of improvement directly with his management team. David works with his senior management team to help resolve any customer queries raised to him, however, because of the critical nature of his role to the business he is not always able to reply to every message he receives. We'd like to talk to you further about this, if you are not already in contact with us about this please email customerenquiries@orderwise.co.uk so we can help you further. AR Adam R. Senior Estimator Construction ### "Calder Masonry " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 9, 2019 Pros Keeping track of orders and stock data Reporting Cons Difficult to remove remnants of old orders from the system and difficult to stock take in our industry Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 20, 2020 Hello Adam, Thanks for reviewing OrderWise, it's great to see you rate us so highly and would recommend our software. We're pleased the software has helped you in keeping track of orders and stock data reporting. We've passed on your review to our CSM team who can help with your comments on removing old orders within the system. All the best, The OrderWise Team. HS Haidan S. Director Sporting Goods ### "Well thought through" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 5, 2019 We have been using orderwise for as long as I can remember now and is instrumental in our day to day operations. Would recomend Pros The system seems to do everything you can think of. The support are very quick to respond and knowledgeable. Cons Expensive for a small company with licenses per user & HHT's Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 20, 2020 Hi Haidan, Thank you for leaving a great review of both our software and staff! We have passed on your positive comments to the support team. We look forward to continuing our partnership. Kind Regards, The OrderWise Team. CS Colin S. IT Consultant Food & Beverages ### "Great customisation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 4, 2019 Pros The options for customisation within the software are great, it took us a while, but we have gradually managed to tailor the software to suit our needs. Also the ability to create new reports (with knowledge of SQL) is fantastic to be able to add reports for almost anything you need Cons Some areas of the software are quite inflexible, and not very forgiving if a mistake is made. Technically this can be quite useful for traceability reasons, however, if there are many adjustments made to stock it can make batch trace reports quite complicated to look at. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 20, 2020 Hi Colin, Thanks for reviewing OrderWise! We are always grateful to see customers so willing to recommend our software. I have passed your comments to the CSM team who can help ensure the solution meets your requirements when it comes to traceability and batch trace reports. All the best, The OrderWise Team. RN Richard N. Director Wholesale ### "Next Level Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2019 OrderWise has enabled Rock Fall Safety Boots to take the next step in our growth strategy. We went live with OrderWise in January 2018, opting to take all relevant modules including Accounts, CRM and Business Intelligence. We quickly added the B2B Portal to our subscription which is a huge USP for us as a business. The most impressive thing about OrderWise is their ability to keep moving forward, a vision that is very much aligned with ours. We have seen several key developments happen that have directly benefited our business in a short space of time. Our customers have seen transformational change in our service capabilities. Without hesitation we recommend OrderWise to stockholding businesses. Pros Forward thinking company All in one business management system Adaptable Modular Quick support response times Cons I don't see any cons with OrderWise, compared to the system we moved from everything has been better in every area. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) [Khaos Control](https://www.capterra.com/p/232480/Khaos-Control/) Reasons for choosing OrderWise OrderWise is an all in one platform, with UK based customer service, and are very much like minded business to ourselves. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2019 Hi Richard, Thank you for your OrderWise review. We take great pride in continuously enhancing our software and have passed on your comments to our Development team. It's great to hear of the success your business has seen since going live with OrderWise! We look forward to continuing to work together, as well as providing further updates which will benefit your business. Many thanks, The OrderWise Team DM Duncan M. CEO Wholesale ### "OrderWise ERP" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 21, 2019 Customer Support is excellent and fast. Having OrderWise running the back end of our business has given me the confidence and time to focus on the front end. Pros OrderWise has allowed us to integrate accounting, inventory and manufacturing in a single platform. It comes with powerful reporting and once you get used to the grid system, is very easy to use. Cons Cost per license is quite high and at the time of writing, the manufacturing pipeline is not capable of separating WIP from different departments. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) [Linnworks](https://www.capterra.com/p/116088/Linnworks/) Reasons for choosing OrderWise Best balance between price and ability to handle both eCommerce fulfilment and manufacturing. The addition of integrated accounts is also excellent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2019 Hi Duncan, Thanks for your review of OrderWise. We are pleased to hear of your positive experiences using our software and with our Support service. We have passed on your requirements regarding the manufacturing pipeline to the CSM team. Once again, thank you and we look forward to continuing to work with Candle Shack. Kind regards, The OrderWise Team AU Anonymous User MD Retail ### "Automate your core business processes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2019 Great company to deal with and the interactions have been positive throughout over the last 7 years. Pros Great software that helps run our business and drives automation into core businesses processes. It has many great features and is constantly evolving. It offers a lot of flexibility to tie in with your business and allows many customisations. And if a a feature or functionality is missing, you can usually get it developed for a reasonable cost. There are also great reporting features and dashboards built in. Exporting and importing data is easy too. Support and account management is very responsive and helpful. Overall, it's a great and affordable business management software for SMEs covering most business functions. Cons Not many. There is no true cloud version (at present) and views cannot be fully customised (e.g. a Sales Order form), which at times can be a bit overwhelming looking at a form which has many more fields than you need. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2019 Hi, Thanks for taking the time to leave a review of OrderWise. We are proud of the flexibility our software offers and are pleased you have been able to see the benefits of the many features & functionality available! We appreciate your feedback and will pass this to our Development department. Kind regards, The OrderWise Team GD Gemma D. Director Retail ### "Orderwise runs our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2019 We have taken the time to automate as much as possible and have saved ourselves up to 4 members of staff (2 warehouse and 2 office). We can now expand with our current setup knowing that the scaling using Orderwise will be very easy and not increase overheads much at all. Pros Coming from a system that we "rented" every year it was refreshing to be able to "buy" Orderwise as an initial outlay with just an ongoing annual support cost. We use the majority of modules available and have found it invaluable in our day to day business. Cons Cost is always a sticking point as no-one wants to pay much - but the costs are fairly reasonable and for each module you get a huge amount of functionality - the problem is you always want more and its so easy to trial new modules to see the benefit to the business that you cant help but want them all! Reasons for choosing OrderWise We were not actually looking to move software at the time someone else came to look at our old one and suggested the move as they were hunting the market and though OW would suit us better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2019 Hi Gemma, Thank you for this fantastic review of OrderWise. We are pleased to hear the benefits our software is having on your business and that you are putting the modular capability of OrderWise to good use! Our software has been developed to streamline and optimise processes across the business, allowing companies to easily scale up without the added need for overheads. It's great to hear that you have benefitted from this. We look forward to continuing to work with you as your business grows. Kind regards, The OrderWise Team ST Simon T. Director Electrical/Electronic Manufacturing ### "Fabulous systems, support and development" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 30, 2019 Excellent. Pros We've been with OrderWise for many years. They provide extraordinarily capable systems and excellent customer service. The company's very well organised and the staff courteous, well trained and professional. Good development and enhancements come along regularly, including engaging with customer feedback, without compromising core functionality and well planned, long term business strategy. That reads rather 'corporate-speak', but nevertheless, it's for real! Cons Nothing comes to mind. Saying it's not perfect is true, but seems rather meaningless. I'm pragmatic with software and one never gets the perfect fit. Never all the functions, completely intuitive or all enhancements arriving the day before you need them. With that in mind, I'd say OrderWise is the best fit for us, in many, many, ways. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2019 Hi Simon, Thanks for your review of OrderWise. Continuous development of the software and a high level of customer service are part of the ethos of our business, so to receive your feedback validating this is very much appreciated. We look forward to continuing our successful partnership. Kind regards The OrderWise Team. SP Suzanne P. E-Commerce Development Manager Retail ### "Revolutionised our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 23, 2019 The OrderWise team have been amazing. The sales team, training team, go live team and now our account manager have always been so knowledgeable, accommodating and really friendly. The effort they've all put into to knowing our business and working with us has been fantastic. Pros OW has the ability to allow the business to grow and the software will grow with us. There are so many functions that make the business more efficient now but the possibilities look endless for having software that will work with our business rather than the business work with the software. Cons I appreciate that there needs to be a cost involved for development but there were some requests made where I thought that the function should either be included or the cost was steep for a minor change. Switched from [Brightpearl](https://www.capterra.com/p/124180/Brightpearl/) Brightpearl were awful! They used us a testers and their customer service was appalling. They were only interested in new business, not existing customers. Reasons for choosing OrderWise Amongst other reasons the sales team at MNP were not great to say the least. OrderWise was professional and thorough throughout the research process. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2019 Hi Suzanne, Thanks for reviewing OrderWise. We aim to deliver a high level of customer service across the business, so to receive your comments that this has been achieved is very rewarding to us and will be passed on to our teams. We look forward to continuing to work together as your business grows. Many thanks, The OrderWise Team LE Luke E. Operations Manager Retail ### "Excellent product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2019 Orderwise are outstanding company with quality from day one Pros The software is is to use - feature heavy everything intergrates together Cons Can’t fault the software just wish I had more time to explore some of the features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 3, 2019 Hi Luke, Thank you for your kind comments on our software and for saying you'll happily recommend us. I'm sure you'll get chance to explore some of those other features soon! Many thanks, The OrderWise Team PE Paul E. IT OrderWise Support Manager Retail ### "OrderWise" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 September 23, 2019 Support is quick and responsive, but development can often take over six months. Pros Good for small businesses with a flexible interface. Cons Some developments such as courier integrations have different mappings and limited features implemented which then make it difficult to use them together with other couriers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2019 Hi Paul, Thanks for leaving a review, we are pleased you rate our customer service highly as we strive to achieve this throughout the business. Once again, thank you and we look forward to continuing the partnership with Choice Shops. Kind regards, The OrderWise Team JH Jaron H. Systems Administrator Wholesale ### "Orderwise Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 18, 2019 I have worked at two separate businesses with OrderWise and used it for over 4 years. With my experience it does work much better and is more in depth than others. Pros I enjoy the multitude of features to use and the traceability involved with the manufacturing side of the business. It is particularly user friendly and the customer services are usually absolutely spot on. Cons I feel like some of the licenses and extra features are particularly expensive with the initial cost of implementing the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 19, 2019 Hi Jaron, Thanks for your review on OrderWise. We're pleased to hear of your positive experiences with our software and customer services across both of the businesses that you have used OrderWise with. We look forward to continuing our work with Juice Sauz. Kind Regards, The OrderWise Team JT Jack T. Business Improvement & IT Manager Wholesale ### "All in One" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 18, 2019 OrderWise are good at communication and their after care is second to none. Pros OrderWise is an excellent package for consolidating all of your business management needs into one connected system. Easy to use and intuitive especially their WMS devices and Android App. Cons Speed of some modules as you get more and more data can be slightly drawn out. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 19, 2019 Hello Jack, Thank you for leaving a review of our software and services! We're pleased you find OrderWise an excellent all-in-one package for Battles, Hayward & Bower Ltd, it's great to hear of your positive comments on our WMS devices and Android App. We will pass on your compliments to our aftercare teams, and look forward to our continued work with Battles. Kind Regards The OrderWise Team AW Adam W. Managing Director Sporting Goods ### "OrderWise " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2019 We've had a very positive experience with OrderWise and have confidence that the platform can cope with growth ahead. There is a lot of development into new functionality and updates are monthly. Pros We've been with OrderWise for just over four years now. At the time the move was a significant cost for us but it has really helped transform our business We've processed ~200,000 orders using OrderWise in this time. The vast improvements in efficiency that have been possible have hugely helped all aspects of what we do from purchasing, warehousing, picking and packing etc. We are entirely paperless for all pick/pack operations and have no despatch errors. We have total traceability of everything. Reporting is powerful and offers useful insights that can easily be actioned which is the key part of any reporting. Data additions and changes are easy to make in bulk through imports which we make use of daily. The system is modular and extremely configurable to suit individual needs. It has a vast amount of functionality and we don't yet use all of it. Different staff can have the appearance and functionality controlled/personalised to suit their role. We have it integrated with our website, eBay and Amazon. We will be moving our websites to OrderWise built ones in the near future to achieve an even higher level of integration. Support really is excellent - far above and beyond anything we've had from any other software/web service. Cons There is a huge array of functionality (which is a great thing) but it does take time to learn the best processes. OrderWise do provide training as standard and offer on-site training. Being module-based it can be learnt in stages. Make use of their excellent support. It doesn't look as slick as some other web-based ERP systems but for functionality and value for money it was superior to anything else we investigated. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) [Brightpearl](https://www.capterra.com/p/124180/Brightpearl/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 16, 2019 Hi Adam, Thanks for reviewing OrderWise, it's great to see how our software has contributed towards the ever-growing success of Biketart. I will pass on your praise to our Support team, and we look forward to continuing to work with you. Many thanks, The OrderWise Team MH Michael H. Managing Director Wholesale ### "OrderWise Transformation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2019 Improved efficiency through the whole of my business, very customer and user friendly regarding stock availability, back orders, status of individual accounts, reporting is amazing. Pros Ease of use, Best support team i have experienced, always developing more useful features, affordable. Cons I love everything about this software and to date i have found no downsides Reasons for choosing OrderWise At the time of choosing we felt that all our needs had been listened too and were either catered for or could be catered for with ease, it was affordable for our size business and although our go live date was extended because we ourselves had internal issues when we picked up the pieces again the people we initially spoke too were still there despite a lapse of a couple of years from our initial approach to OrderWise which was very encouraging and made re starting the project very easy, this really is one of the best decisions my business made. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 16, 2019 Hi Michael, Thank you ever so much for this great review on both our software and our team! We are over the moon to hear your positive experience of working with us and look forward to many more years of supporting your business. Kind regards, The OrderWise Team AU Anonymous User Website Manager ### "Orderwise overall is a good bit of software with alot of functions. " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 15, 2018 saved us alot of time and sync with all our online platforms keep our stock spot on. Pros Does what you want it to do and does it well. Once everything has been setup correctly it has saved us alot of time. It works without a online shops as well as a on-site shop. Cons Not such a con but i 100% suggest it, make sure you do alot of prep. work before going live.. test test test test.. Training could of been better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 20, 2020 Thanks for this fantastic review of our software. We are pleased to see you have been able to fully benefit from an omnichannel solution with OrderWise. We look forward to continuing our partnership! All the best, The OrderWise Team CL Charles L. CTO Computer Software ### "A fairly simple system value for money system" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 24, 2017 We have been using Orderwise for over a year now and generally it serves its purpose well. The stock management features work well and the manufacturing system is quite good. The system is perhaps a little let down by the sales part where at times it is overly complex and hard to use. The biggest frustration is the lack of API and interfaces meaning that intergration to other systems. If you are looking for a middle level stock system, and a basic sales system it will serve your purpose well. Pros Cheap, simple, good stock management Cons Sales system little lacking Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 20, 2020 Hi Charles, Thanks for leaving a review on OrderWise! It's great to hear you have seen the benefits of using OrderWise with the stock management features and Manufacturing module. I have passed on your comments to our CSM team who will happily demonstrate the latest features in our Sales system and more to ensure you're getting the most out of the latest solution! Thanks again for your review. All the best, The OrderWise Team ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)