--- title: "OrderWise Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OrderWise Software - reviews, pricing plans, popular comparisons to other Order Entry products and more." source_url: "https://www.capterra.com/p/116009/OrderWise/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # OrderWise Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OrderWise ## What is OrderWise? Our Order Entry Software delivers a centralised, integrated solution for processing orders from across multiple sales channels. Whether you receive a handful or thousands of orders a day, our software allows you to manage trading through eCommerce websites, marketplaces, trade counters, retail stores or field sales reps. Through a user-friendly interface that offers access to accurate stock visibility and aids up/cross selling, OrderWise will help you improve your sales performance. ## What is OrderWise used for? [Warehouse Management](https://www.capterra.com/warehouse-management-software/)[Multi-Channel eCommerce](https://www.capterra.com/multi-channel-ecommerce-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/) Top alternative Featured Overall rating Based on 24 user reviews Reviews sentiment Positive 79% Neutral 8% Negative 13% Starting price £12000 One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OrderWise?[Manage this product listing](https://www.g2.com/products/orderwise/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OrderWise 4.0 (24) VS. [4.2 (2,086)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price £12000 One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (24) Ease Of Use 4.0 (2,042) Value For Money 3.5 (23) Value For Money 3.9 (1,631) Customer Service 3.9 (24) Customer Service 3.8 (1,734) ## OrderWise alternatives [4.2 (1,133)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting price $229.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.4 (205)](https://www.capterra.com/p/124180/Brightpearl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (1,341)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.7 (54)](https://www.capterra.com/p/163480/Kechie/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## FAQs about OrderWise Overview ### Which roles and teams benefit most from OrderWise? OrderWise is most used by directors and managing directors, operations managers, and IT teams overseeing order fulfillment, inventory, and business systems. E-commerce and website managers support online sales and catalogue updates, while technical project managers, consultants, and systems administrators manage integrations, implementation, user support, and system reliability. Answer based on 24 reviews Overview ### What company size and specific industries is OrderWise built for? OrderWise is designed for small to mid-sized and larger businesses in wholesale and distribution, logistics and supply chain, merchant and trade counter, retail and ecommerce, and manufacturing. It suits companies that need support for sales, inventory, purchasing, and order management across these sectors. Features and Usability ### What are the key features of OrderWise? OrderWise offers inventory management, order management, warehouse management, and purchase order management, plus manufacturing planning and 3PL Management. It also includes barcode scanning, shipping management, billing and invoicing, CRM, reporting and analytics, and third-party integrations across retail, eCommerce, and multi-channel operations. Integrations ### Which third-party tools and platforms does OrderWise integrate with? OrderWise integrates with accounting, eCommerce, shipping, and payment tools including QuickBooks Online Advanced, Xero, Shopify, WooCommerce, Adobe Commerce, Worldpay for Enterprise, FedEx Ship Manager, Hermes, Parcelhub, and Amazon EC2. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does OrderWise offer? OrderWise provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars can cover product topics for groups, documentation offers written reference material, and videos provide visual walkthroughs for self-paced learning. Answer based on 5 reviews Getting Started and Support ### What customer support options does OrderWise offer? OrderWise offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe support as knowledgeable, courteous, and quick to resolve issues, with dedicated help during data migration and setup. Some also note that staff understand the software well and provide useful guidance. Answer based on 3 reviews Ease of use ### Is OrderWise easy to use for inventory and order management? OrderWise becomes easier to navigate after setup, particularly for stock, warehouse, and manufacturing tasks, but its sales workflows and integrations can feel complex. Operations teams value customizable screens, grid-based reporting, and connected inventory data, while new staff often need training and businesses with specialized processes may require configuration support. Answer based on 12 reviews ## Features AI summary Based on 527 Order Entry reviews Capterra data shows that buyers of order entry software rank the following features as their top priorities: - **Order Tracking** (**53%** of reviewers rated this feature as critical) - **Order Fulfillment** (**52%**) - **Order Processing** (**42%**) OrderWise supports all three features that reviewers rate highest: **Order Tracking**, **Order Fulfillment**, and **Order Processing**. Together, these capabilities help businesses monitor orders from placement to delivery, manage fulfillment accurately, and handle transactions more efficiently, allowing teams to keep orders moving and maintain better control over daily operations. Order Fulfillment 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage the process of receiving, preparing, and delivering orders for goods/products Order Management 2.2 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Inventory Management 3.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Inventory Control 1.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Monitor product stock levels Inventory Tracking 2.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Order Entry 2.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries OrderWise 129 features ### All Features - 3PL Management: Outsource and manage third party logistics - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Backorder Management: Manage customer orders that cannot be filled immediately due to out-of-stock items - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Bills of Material: Material list of manufacturing parts and associated costs - Budget Tracking: Track actual spending to ensure it's in line with the planned budget - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Delivery Management: Manage order deliveries until they are received by the customers - Demand Forecasting: Forecast customer demand using historical insights and simulations - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Distribution Management: Financial management for all distribution-related activities, including inventory, warehouse, purchasing, sales, etc. - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - EDI: Transfer of data from one computer system to another - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Enterprise Asset Management: Helps users manage the maintenance of assets; offers reporting to identify areas for improvement - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For eCommerce: Intended to be used by online stores - For Retail: For Retail Stores - Forecasting: Form predictions based on past and present data/trends - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Import/Export Management: Management of inbound and outbound shipments in the context of international trade - Integrated Business Operations: Integrated suite of industry-specific operations management applications (Supply Chain, HR, Project Management, Manufacturing, etc.) - Inventory Auditing: Cross-checking financial records with physical inventory counts and records - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Replenishment: Track stock count levels to manage product reordering - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - IoT Integration: Integration with Internet of Things devices to automate real-time tracking, data collection and other processes - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Kitting: Group and package individual but related items as one package set - Label Printing: Process of printing custom labels through various methods. - Logistics Management: Management of the flow of things between point of origin and point of consumption. - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mail Order: Facilitate the process of ordering and the mail delivery of products - Manufacturing Inventory Management: Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations - Marketplace Integration: Integration with third-party marketplace software - Merchandise Management: Provides intelligence to make the right inventory purchasing decisions. - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Product Configurator: Customize the specifications of a finished product to meet the particular needs of a customer - Product Data Management: Capture, organize and track product-specific data and information in a centralized location - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Receiving: Manage all receiving processes within a warehouse - Recurring Orders: Managing orders that a customer purchases repeatedly and regularly - Remote Order Entry: The ability to enter orders from a remote location such as a computer, mobile, or tablet. - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Returns Management: Track and facilitate returns of products sold - Sales & Operations Planning: Oversee various functions of the organization while balancing and optimizing supply and demand - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Serial Number Tracking: Track and assign specific serial numbers to products - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Shopping Cart: Checkout of online store - SKU/UPC Codes: Internal and external product tracking codes - Special Order Management: Manage special order requested by a customer - Status Tracking: Track the status over time for a request, process, asset, or transaction - Stock Management: Manage the buying, selling, and holding of stocks - Supplier Management: Manage all supplier data and operations - Supply Chain Management: Manage the planning and execution of supply chain activities - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transportation Management: Organize and track the physical movement of goods from one location to another - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Managed Inventory: Vendor takes full responsibility for maintaining an agreed inventory of the material on behalf of the buyer - Warehouse Management: Manage and track operations and inventory within warehouses - Website Management: Built-in website builder or integration with third-party site - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (24) 4.0 Based on 24 reviews ## Pricing Value for money 3.5 (23) Basic £12,000 One Time Value for money 3.5 (23) 3.5 Based on 23 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Amazon EC2](https://www.capterra.com/p/219781/EC2/)[ FedEx Ship Manager](https://www.capterra.com/p/210794/FedEx-Ship-Manager/)[ Worldpay for Enterprise](https://www.capterra.com/p/165694/Virtual-Terminal/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (24) 3.9 Based on 24 reviews ## User reviews Overall rating 4.0 Based on 24 reviews Filter by rating Counts reflect reviews available in this feed. 5(12) 4(7) 3(2) 2(0) 1(3) Mentioned topic Recent reviews first, then most helpful Anthony R. IT Technical Project Manager Used the software for: 3-5 years ### "A fully featured ERP solution that just keeps growing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 6, 2021 Overall, we have had a positive experience with the software. It has allowed us to modify our internal processes to suit ours and our customers' needs whilst adapting with those changes easily and without large costs. Pros The software is easy to implement and Wise Software provide you with access to a full team and dedicated contact to help with migrating data from your existing system to OrderWise which helps to minimise issues. Once setup the software is intuitive to use and provides a high level of customisation on the data that you see in the grids and on the data entry screens. Their technical support is among the best in the industry with each member of staff having to undergo a 6-month training program and multiple tests before they take any calls. This means that when you talk to them, they fully understand every inch of the software and can quickly work with you to resolve any issues or guide you on the best way to achieve something. Cons There really is not much to dislike about OrderWise, I guess the only real thing that I think could be improved is that monthly software updates should be provided on all support packages. DI Director Director Used the software for: 3-5 years ### "Next Level Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2019 OrderWise has enabled Rock Fall Safety Boots to take the next step in our growth strategy. We went live with OrderWise in January 2018, opting to take all relevant modules including Accounts, CRM and Business Intelligence. We quickly added the B2B Portal to our subscription which is a huge USP for us as a business. The most impressive thing about OrderWise is their ability to keep moving forward, a vision that is very much aligned with ours. We have seen several key developments happen that have directly benefited our business in a short space of time. Our customers have seen transformational change in our service capabilities. Without hesitation we recommend OrderWise to stockholding businesses. Pros Forward thinking company All in one business management system Adaptable Modular Quick support response times Cons I don't see any cons with OrderWise, compared to the system we moved from everything has been better in every area. MD Managing Director Managing Director Used the software for: 3-5 years ### "Rubbish Customer Service - Yearly Support Gets Increasingly Expensive" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 January 14, 2021 I do not recommend them. Don't get tied in and sold the 'you pay one amount ' pitch. All their sales guys seem pretty good, but you never deal with them again. Pros Difficult to say at the moment with the ever increasing costs. They have quite a lot of integration options - so long as you are willing to pay. Cons Anything you need updating, changing, integrating needs a minimum of £350, all the way up to £10k+vat. Whatever they integrate that is wrong/doesn't work incurs a further development charge, again £350+vat. Nobody is responsible for what goes on. Staff in 'Customer Relations' and 'Client Management' have a total disregard for your business, they couldn't care less. Rude, abrupt and I think don't have a lot of time to deal with you properly. The reports are pretty rubbish and you have to pay for any specific report, again £350+vat per report. If you get it and the setup is wrong, they will charge you again. Prices increase all the time and seem to be made up in a lot of cases. Not easy to use - all new staff will require additional training from Orderwise or from a member of your staff so allow for extra training time. The sales pitch is 'you only buy it once and it is for life', no you have to have support and pay for it because things often go wrong. We have orders that cannot be deleted from the system and nobody knows why. Suzanne P. E-Commerce Development Manager Used the software for: Less than 1 year ### "Revolutionised our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 26, 2019 The OrderWise team have been amazing. The sales team, training team, go live team and now our account manager have always been so knowledgeable, accommodating and really friendly. The effort they've all put into to knowing our business and working with us has been fantastic. Pros OW has the ability to allow the business to grow and the software will grow with us. There are so many functions that make the business more efficient now but the possibilities look endless for having software that will work with our business rather than the business work with the software. Cons I appreciate that there needs to be a cost involved for development but there were some requests made where I thought that the function should either be included or the cost was steep for a minor change. RM Retail Manager Retail Manager Used the software for: Less than 1 year ### "Powerful but Complicated, Pricing structure Needs work." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 August 23, 2024 Generally a strong process driven system with lots of options for most cases. Sometimes overly complicated and not very intuitive. Support is slow and lacklustre, often requiring further involvement by other departments that dont communicate well or in good time back to the customer. Pros Very powerful inventory and warehousing, dispatch and sales order processing system. Can be configured to your needs. Cons Is very complex and requires a lot of setup to function at its best. Also not a cloud based system, our case uses remote desktop setup to use accross multiple locations, added expense and points of faliure. Lots of add ons / extra modules required to make full use of, some of which are incredibly costly and require paid setup by orderwise. Support not available 24 7 so difficult to get support when running a 24 7 operation or over weekends. Retail integration is available but again expensive and not as functional as others, but others require orderwise extras and setup to work. WB Will B. Director Used the software for: Less than 1 year ### "Order-unwisely" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 4, 2022 Dreadful Pros Pick and pack was efficient which was pleasing Cons OrderWise, or Order-unwisely as our team now refer to it, appeared to offer our business an ERP solution to nearly every eventuality in a very slick sales process lead by \[SENSITIVE CONTENT\] . For an £80k investment you would expect the system to match our requirements. We are an omnichannel, multicurrency online retailer, and to have an ERP that integrates with every sales channel, provides inventory and order management, and then reconciles to the accounts package sounded too good to be true! And it now appears that this was exactly the case. As part of a five solutions shortlist, which included three demos from \[SENSITIVE CONTENT\] , we chose OrderWise in June 2021 as you offered such a complete solution and the support to successfully migrate and implement the system. However, \[SENSITIVE CONTENT\] overpromised and ultimately the software and team underdelivered. The list of issues with Orderwise goes on, but we don't have all day, all of which I've shared in a letter of complaint to their \[SENSITIVE CONTENT\] over 7 weeks ago and received no response which sums it all up, they take no care or consideration for their customers. My advice look elsewhere! SS steven S. Director Used the software for: Less than 1 year ### "Avoid this software not a lifetime software not suitable for multi channel" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 19, 2023 AVOID AT ALL COSTSWas sold the dream but had nothing but a nightmare Having paid over 100k for a "Bespoke Scalable Multi-Channel eCommerce Integration" I was expecting to have a working WMS ,I have had nothing but issues since I integrated the system,If you are selling on multiple platforms like eBay and Amazon this is NOT the software for youThe ecommerce sessions are full of bugs, I sell on eBay and I have still not had a working Integration Since April so almost a Year .I had paid for Etsy and this was later advised they couldn't integrate, MANO MANO - No API integrationEXTRA CHARGES - EVERYTHING IS CHARGABLEWhatever you need will be bespoke to your business and will need development at a cost. I have paid for some of this and still have issuesWhen a new sales channel brings out a NEW APi they react to it slow then say its the channels fault ,Then ask for money as its bespoke developmentTo use this you will definitely need a support package which is 12k a year ( I will go into further detail about this ) Having paid over 100k you would expect to be able to use with most sales channels, WRONGAny new channels you will need to pay a "development" fee and if you do pay they will try get it up and working for 6 monthsSUPPORT - Don’t get scammed into thinking this is a lifetime software - the salesman convinces you it is but actually you’ll need to pay for support every year.12k Per year Pros The reporting part was ok if you knew what you were looking for Cons Hard to use ,overcomplicates things not user friendly ,bugs,doesnt integrate easily with other apps Adam W. Managing Director Used the software for: 3-5 years ### "OrderWise " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2019 We've had a very positive experience with OrderWise and have confidence that the platform can cope with growth ahead. There is a lot of development into new functionality and updates are monthly. Pros We've been with OrderWise for just over four years now. At the time the move was a significant cost for us but it has really helped transform our business We've processed ~200,000 orders using OrderWise in this time. The vast improvements in efficiency that have been possible have hugely helped all aspects of what we do from purchasing, warehousing, picking and packing etc. We are entirely paperless for all pick/pack operations and have no despatch errors. We have total traceability of everything. Reporting is powerful and offers useful insights that can easily be actioned which is the key part of any reporting. Data additions and changes are easy to make in bulk through imports which we make use of daily. The system is modular and extremely configurable to suit individual needs. It has a vast amount of functionality and we don't yet use all of it. Different staff can have the appearance and functionality controlled/personalised to suit their role. We have it integrated with our website, eBay and Amazon. We will be moving our websites to OrderWise built ones in the near future to achieve an even higher level of integration. Support really is excellent - far above and beyond anything we've had from any other software/web service. Cons There is a huge array of functionality (which is a great thing) but it does take time to learn the best processes. OrderWise do provide training as standard and offer on-site training. Being module-based it can be learnt in stages. Make use of their excellent support. It doesn't look as slick as some other web-based ERP systems but for functionality and value for money it was superior to anything else we investigated. MD Managing Director Managing Director Used the software for: Less than 1 year ### "Highly avoid - diabolical service - must read! " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 26, 2021 Cons Highly Avoid! They will do absolutely anything to get you onboard and sign onto their system including LIE to you. 1. Lied about taking care of our data files, then it came as a massive surprise that they're not prepared or willing to take care of any data and provide even though this catalog of data was readily available from the e-commerce system we are using. 2. Massively misinformed about training and teaching - they assured us that they will take care of teaching us practically within the warehouse once the system is ready and going so that we can use OrderWise within our warehouse. Turns out, they sold us training which is a classroom-style layout teaching which is NOT practical at all! This cost us a bizarre £4000 and £1000+ in expenses alone. Be extremely careful with choosing OrderWise, once you bring up feedback + complaints - nothing matters because you've signed on the dotted line and they will slap you with dates, times, and the fine print without any mercy. ABSOLUTE LIARS. Currently, we're stuck in a massive warehouse trying to shift out 500+ orders without any system. You do not want to be that company. Trust me. MD MD MD Used the software for: 3-5 years ### "Automate your core business processes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2019 Great company to deal with and the interactions have been positive throughout over the last 7 years. Pros Great software that helps run our business and drives automation into core businesses processes. It has many great features and is constantly evolving. It offers a lot of flexibility to tie in with your business and allows many customisations. And if a a feature or functionality is missing, you can usually get it developed for a reasonable cost. There are also great reporting features and dashboards built in. Exporting and importing data is easy too. Support and account management is very responsive and helpful. Overall, it's a great and affordable business management software for SMEs covering most business functions. Cons Not many. There is no true cloud version (at present) and views cannot be fully customised (e.g. a Sales Order form), which at times can be a bit overwhelming looking at a form which has many more fields than you need. DI Director Director Used the software for: 3-5 years ### "Fabulous systems, support and development" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2019 Excellent. Pros We've been with OrderWise for many years. They provide extraordinarily capable systems and excellent customer service. The company's very well organised and the staff courteous, well trained and professional. Good development and enhancements come along regularly, including engaging with customer feedback, without compromising core functionality and well planned, long term business strategy. That reads rather 'corporate-speak', but nevertheless, it's for real! Cons Nothing comes to mind. Saying it's not perfect is true, but seems rather meaningless. I'm pragmatic with software and one never gets the perfect fit. Never all the functions, completely intuitive or all enhancements arriving the day before you need them. With that in mind, I'd say OrderWise is the best fit for us, in many, many, ways. DI Director Director Used the software for: 3-5 years ### "Orderwise runs our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 15, 2019 We have taken the time to automate as much as possible and have saved ourselves up to 4 members of staff (2 warehouse and 2 office). We can now expand with our current setup knowing that the scaling using Orderwise will be very easy and not increase overheads much at all. Pros Coming from a system that we "rented" every year it was refreshing to be able to "buy" Orderwise as an initial outlay with just an ongoing annual support cost. We use the majority of modules available and have found it invaluable in our day to day business. Cons Cost is always a sticking point as no-one wants to pay much - but the costs are fairly reasonable and for each module you get a huge amount of functionality - the problem is you always want more and its so easy to trial new modules to see the benefit to the business that you cant help but want them all! OD Operations Director Operations Director Used the software for: 1-3 years ### "Over priced, Unhelpful and 0 regard for customers. Hook you in and fleece you " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 17, 2020 Good software terrible company to deal with, no regard for customers Pros its based on SQL and you can access the data Cons The support and attitude of the company from the top down. I emailed the MD and requested a call back over 6 months ago and still waiting MD Managing Director Managing Director Used the software for: 3-5 years ### "OrderWise Transformation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2019 Improved efficiency through the whole of my business, very customer and user friendly regarding stock availability, back orders, status of individual accounts, reporting is amazing. Pros Ease of use, Best support team i have experienced, always developing more useful features, affordable. Cons I love everything about this software and to date i have found no downsides CE CEO CEO Used the software for: 3-5 years ### "OrderWise ERP" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 22, 2019 Customer Support is excellent and fast. Having OrderWise running the back end of our business has given me the confidence and time to focus on the front end. Pros OrderWise has allowed us to integrate accounting, inventory and manufacturing in a single platform. It comes with powerful reporting and once you get used to the grid system, is very easy to use. Cons Cost per license is quite high and at the time of writing, the manufacturing pipeline is not capable of separating WIP from different departments. IC IT Consultant IT Consultant Used the software for: 3-5 years ### "Great customisation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 6, 2019 Pros The options for customisation within the software are great, it took us a while, but we have gradually managed to tailor the software to suit our needs. Also the ability to create new reports (with knowledge of SQL) is fantastic to be able to add reports for almost anything you need Cons Some areas of the software are quite inflexible, and not very forgiving if a mistake is made. Technically this can be quite useful for traceability reasons, however, if there are many adjustments made to stock it can make batch trace reports quite complicated to look at. SA Systems Administrator Systems Administrator Used the software for: 3-5 years ### "Orderwise Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 19, 2019 I have worked at two separate businesses with OrderWise and used it for over 4 years. With my experience it does work much better and is more in depth than others. Pros I enjoy the multitude of features to use and the traceability involved with the manufacturing side of the business. It is particularly user friendly and the customer services are usually absolutely spot on. Cons I feel like some of the licenses and extra features are particularly expensive with the initial cost of implementing the software. WM Website Manager Website Manager Used the software for: Less than 1 year ### "Orderwise overall is a good bit of software with alot of functions. " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 17, 2018 saved us alot of time and sync with all our online platforms keep our stock spot on. Pros Does what you want it to do and does it well. Once everything has been setup correctly it has saved us alot of time. It works without a online shops as well as a on-site shop. Cons Not such a con but i 100% suggest it, make sure you do alot of prep. work before going live.. test test test test.. Training could of been better. BI Business Improvement & IT Manager Business Improvement & IT Manager Used the software for: 3-5 years ### "All in One" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 19, 2019 OrderWise are good at communication and their after care is second to none. Pros OrderWise is an excellent package for consolidating all of your business management needs into one connected system. Easy to use and intuitive especially their WMS devices and Android App. Cons Speed of some modules as you get more and more data can be slightly drawn out. IO IT OrderWise Support Manager IT OrderWise Support Manager Used the software for: 3-5 years ### "OrderWise" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 September 26, 2019 Support is quick and responsive, but development can often take over six months. Pros Good for small businesses with a flexible interface. Cons Some developments such as courier integrations have different mappings and limited features implemented which then make it difficult to use them together with other couriers. Haidan S. Director Used the software for: 3-5 years ### "Well thought through" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 10, 2019 We have been using orderwise for as long as I can remember now and is instrumental in our day to day operations. Would recomend Pros The system seems to do everything you can think of. The support are very quick to respond and knowledgeable. Cons Expensive for a small company with licenses per user & HHT's OM Operations Manager Operations Manager Used the software for: 3-5 years ### "Excellent product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 26, 2019 Orderwise are outstanding company with quality from day one Pros The software is is to use - feature heavy everything intergrates together Cons Can’t fault the software just wish I had more time to explore some of the features SE Senior Estimator Senior Estimator Used the software for: 1-3 years ### "Calder Masonry " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 16, 2019 Pros Keeping track of orders and stock data Reporting Cons Difficult to remove remnants of old orders from the system and difficult to stock take in our industry Charles L. CTO ### "A fairly simple system value for money system" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 27, 2017 We have been using Orderwise for over a year now and generally it serves its purpose well. The stock management features work well and the manufacturing system is quite good. The system is perhaps a little let down by the sales part where at times it is overly complex and hard to use. The biggest frustration is the lack of API and interfaces meaning that intergration to other systems. If you are looking for a middle level stock system, and a basic sales system it will serve your purpose well. Pros Cheap, simple, good stock management Cons Sales system little lacking ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.