Who Uses This Software?

We serve American small businesses with 1-100 employees.


Average Ratings

797 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
    See pricing details
  • Pricing Details
    Based on number of employees
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Patriot Software
  • www.patriotsoftware.com/
  • Founded 2002
  • United States

About Patriot Payroll

Starting at just $10/mo, Patriot Software offers online payroll to save you time and money. Made for USA small business owners with 1-100 employees. Choose the payroll option right for you: Basic Payroll - Starts at $10/mo. Online payroll software lets you pay employees easily in 3-simple steps. Full Service Payroll - Starts at $25/mo. You run payroll, but let us handle the payroll tax filings. Free direct deposit, or print paychecks. We offer free payroll setup and US-based support.


Patriot Payroll Features

  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

Patriot Payroll Reviews Recently Reviewed!


Fast & Easy

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can run payroll from any devise, anytime, anywhere. Tax filings & W-2 are included as well as Direct deposit.

Patriot Payroll has great customer service and is easy to use!!

Feb 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: This is a very user-friendly and inexpensive way to get payroll done. This software has saved our company a lot of time and money. I would recommend this product to small and medium-size companies.

Pros: The customer support is very effective and made Implementation process very smooth. The process for logging employee hours and applying deductions are very easy to understand and straightforward. This product has a very user-friendly UI that is clean and very intuitive, this makes reporting very flexible. This is a cost effective solution for small companies as long as you do not need extensive job costing integration into an accounting system.

Cons: The direct deposit functionality is very restrictive at times and they require that the payroll is processed by Monday for it to be distributed to the employee's account on Friday. Patriot Payroll does use ADP as a third party to do the direct deposits. This doesn't really work well with our paperless environment. After you have entered hours you can not go back and correct any mistakes you may have made on a payroll deduction. This is frustrating at times. You have to delete the entire payroll, edit the deduction and then re-enter the payroll. This makes the software feel very clunky, an alternative would be to approve the payroll void the incorrect check and then re-run another payroll.

Vendor Response

by Patriot Software on February 20, 2018

Thanks for the feedback Tony. Just to clarify, our third party vendor for direct deposit is National Payment Corporation (NatPay), not ADP. Did you know that if you are paying your employees by direct deposit, and have set them up with the free employee portal, no printing is necessary on your end? Employees can log in to their employee portal and download paystubs from their if needed, making your payroll paperless. :)

Easy to set up

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I have been using Patriot Software for about 8 months. It was easy to set up, and simple to change information and run payrolls. I can have some employees on different pay schedules, and some on direct deposit and write checks for others. I love the flexibility.

love this software!!

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: i like the ability to print my own checks, i use this feature to print on the same day of pay that way i have more accurate time sheet for my employees

Pros: i like the pricing and thats its simple to setup and use. no hidden fees or others charges. you pay what you are told too.

Cons: the only thing i wish they had is 2 way authentication for more secured access.

Overall like this payroll provider

Feb 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Overall one of the most cost effective payroll providers out there.

Pros: Currently using Patriot with three different companies. Set up for the payroll was easy they even helped correct information when I made an error in the set up process. One of the three companies I use this for also uses the time and attendance feature, love that too. The employee portal for employees to look up their payroll history is straightforward and easy to navigate. I love the fact that the employees can set up their own direct deposit accounts in the portal. Tax service is great (use with two of the companies).

Cons: Employees with multiple rates can be an issue. Most other services offer either two or three day processing for no extra charges.

Great experience using this online program

Feb 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I used this company for a client. I really liked the software. It was pretty easy to use and the cost fit within my client's budget.

Cons: My client likes to pay his own taxes. I wish the direct debit of taxes was an option and not mandatory.

Overall: Payroll preparation. The option to use the Human Resources function. Payroll tax preparation.

This is the best payroll software that I have ever used.

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use and the customer service is the best. Love the price, just right for small business.

Overall: Easier way to process payroll.

Extremely Easy to Use and Affordable

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to adapt (after using another company's direct data entry online software which was already clear and easy). Very affordable; the switch will save my small business.

Cons: It took a while to set up direct deposit, but part of it was my fault. It is slightly inconvenient to have to submit payroll on a Monday for a Wednesday close and Friday pay date; an employee can work less or more hours than anticipated.

Ease of Use

Feb 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of use which makes it user friendly. This made things with payroll simple, efficient, and without headache.

Cons: Having more stuff within Patriot vs having to go outside of it to accomplish direct deposit, etc. This would be much easier.

I was struggling with quarterlies and payroll. These guys came through big time.

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use and the excellent customer service. The payrolls are calculated for you. All you have to do is plug in the hours and there you go.

Does what we need

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Nope!

Pros: Patriot Software has the features we need as a small business and is affordable. We appreciate that we can also run our 1099 processing along with Payroll.

Cons: When I think about using Patriot Software I am overall pleased with our experience although the theme could use updating.

Great software for doing payroll from a small company to a larger one.

Feb 09, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Program isn't quite as flexible as I'd like. You need to go to the deductions window each time to make any changes. You can't do a one time deduction without going in to cancel it after payroll is run. I like the program but it needs a little tweaking to make it more user friendly.

Pros: Easy to enter employee data. Checks are easy to print. Just enter the hours and you're done. Payroll will run smoothly the first time provided you take time to make your setup complete.

Cons: Could have better instructions, but customer service is great. Deduction page could be more flexible.

Great no fuss payroll software

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What a great payroll software! It is literally no fuss, they do the work for you! Priced crazy reasonable too. AND they file the taxes for you! There is not a better alternative for this kind of payroll software.

Great customer support

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Based on my experience with Patriot, I just moved another client to them.

Pros: Very cost effective for weekly payrolls. Great customer support!

Cons: Process to establish direct pay with third party provider takes many steps, but once it has been completed, the process is very smooth.

Great first-time experience

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: If you are looking for an easy way to have payroll taken care of for you, try Patriot!

Pros: This is the first time we have used a payroll software of any kind. I was very pleased with how easy it was to set up and figure out. Even better was the personal and friendly help I received whenever I needed to call customer support for anything. Everyone was educated and helpful, and I never felt like I was a bother or a ticket number.

Nice product

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: In general, this software is a nice product!

Pros: This software is very easy to use, the webpage design is user friendly. The monthly service fee is acceptable.

Cons: I tried to contact the customer service online and over the phone, it took me around 15-20 mins to wait. Hopefully, the waiting time can be shorter.

Good Bones

Jan 30, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Patriot does a good job of presenting a good bare-bones software for 1099's, payroll and year end form prep. If you use the software for just year-end prep, it does you just fine. The software isn't super easy to navigate which may present a small problem for basic bookkeepers who are not used to the industry lingo. While most accounting software today has abilities to import/export, Patriot does not, which means having to input information by hand, one at a time.

Pros: Cost effective, 3* for useability, good bare bones, no-frills, no ads, mostly accurate printing, easy to turn on/off services. Also, Mac & PC compatible since it's web-based.

Cons: not easy to navigate, printing isn't always 100% accurate with IRS-approved forms, no import/export features

Patriot made my 1st year of paying payroll a breeze!

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Patriot software is awesome! As a first time small business owner I had no clue how payroll worked but Patriot helped me through the first year with ease! Plus you cannot beat the price! I highly recommend Patriot Software to any small business owner!

Pros: - Easy to set up - Easy to make changes - Support answers all of my questions in a timely and friendly manner

Not a paperwork guy!

Jan 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program makes an intimidating chore like payroll a breeze. Just plug the information in and off you go!

The best payroll service I used

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been used a few other online payroll services, but not one as Patriot good, it is easy to set up, friendly platform, also very good customer service. Thanks, I have already help a lot of clients and friends.

Cons: Direct deposit part from the third party(National Pay) is a little complicated, regular ACH funding is 4 days away

Excellent Customer Service

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick set up with excellent customer service that helps throughout the initiation period. Handles Federal and State submissions. Customer service ensured that I was properly set up.

Overall Great Value, Service, and experience. They are improving/expanding their features quickly.

Jan 24, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Of course the price cannot be beat! The customer service has been amazing! Even having my manager call me on the weekend to personally help with a concern. System is overall user friendly and intuitive. Easy to understand.

Cons: Setting up a payroll account is a bit cumbersome. But since I set up many accounts with them (for my clients) I have discussed this with them directly and they are working on improving that part. But once it is set up...it is a breeze to manage!

Better than my last payroll service

Jan 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: wish my cost did not go up

Pros: it is Fast. it is easy to work with. it is helpful meaning help icon is it with the answers when you have a question. I love that room is fast and helpful.

Cons: my dead line for direct deposit needs to be on a wednesday's for me. i did not like it when my fees went up this year. i am a small business and can't afford high cost. that is why i left my last payroll.

Very good software and very easy to use. The features are very nice and the summary of payroll good

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: The features of the product is very good particularly the summary of payslips for all the period together is very nice

Fast and easy setup

Jan 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is simple and I can call with questions. I went from signing up to running my first payroll in a matter of minutes.

Cons: The only negative is that payroll needs to be processed far in advance from a pay date. However, I understand it is for bank processing times.

Makes payroll ' taxes very easy

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Takes 2 min to run payroll each week; Remits tax payments automatically; Mobile friendly; Customer Service is fast

Cons: The payroll + tax service is a little costly; Setup of NatPay direct deposit requires a business bank account (which takes time to setup).

Best Payroll Service!

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy and quick to use! Completing a payroll takes me 10-15 mins. from the time I enter everything into Patriot, print the reports and release the ACH files.

Cons: 941 reports are not viewable until after the due date. Makes it difficult when a payroll audit is due before the quarterly due date.

Payroll for dummies

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Recommend this to anyone doing payroll on a relatively small scale.

Pros: Needed a solution for a small start up. the big players all wanted an arm and a leg. no flexibility on cost/value dynamic. Patriot stepped up with cost effective, surprisingly excellent and well designed alternative

Love this product

Jan 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I am not an accountant, but this product makes everything easy! Things you do not even have to think about are already done for you!

Cons: Sometimes I forget how to locate things, I would love to have a shortcuts menu so I could get to everything quickly!

End of year rush for payroll solution

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The online software runs fast and the pages load quickly. I was on a deadline to have paychecks reviewed and the accountant was fired a week prior. Out went the Account and so did the years payroll information. Lucky for us we were able to input the lost data with all the pay stubs and generate W2's.

Cons: I did care for the process of printing the payroll checks. Either we were doing it the wrong way, or its just set up bad.

The BEST customer service!

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have had nothing but awesome help every time I call with any questions! The wait time to speak with a representative is usually little to no wait at all. Thank you for making everything so easy, one less thing to worry about when it comes to running our small business, I love knowing Patriot has us covered.

The software is amazing for payroll.

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the payroll feature and everything associated with it. Being able to print all types of reports is also a plus.

Cons: The accounting portion does really serve my needs for the business that I am currently using it for.

Overall: Payroll help

All necessary function for small business

Jan 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very intuitive to use. All I need was to run a regular payroll to print out individual checks at the end. All these function is intuitively located to use

Cons: Looks limit on printing in ready made checks. I was about to order checks works with those software but printing format was not matching with the product. Need more survey to use but manually issuing checks at this time.

So far, so good

Jan 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: They use a 3rd party service to handle the direct deposits and the application is unnecessarily long. Instead of a fillable PDF, it would be streamlined as a fillable form.

Pros: Hope to save substantially over our previous payroll solution. We signed up for full service, should save us over $350/quarter over our previous solution.

Cons: The sign-up and application process is a bit confusing and convoluted. It's not bad, but it's not as intuitive as it could be and there's a little lingo and jargon that can be confusing for the everyday person.

Switched from Intuit

Jan 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have only used it for a couple of months now, but so far I am very glad that I switched!

Pros: Customer Support is outstanding and not being on hold for 1 to 2 hours before you can reach a human is refreshing. Their chat option is also outstanding

Cons: The hoops you have to jump thru to set up direct deposit with NatPay are a pain...but again their support throughout the setup process was outstanding!

Payroll for Dummies!

Jan 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Wonderfully easy to use. I am amazed at how simple they turned such a task into a breeze. I used to hate doing payroll and worrying about the taxes, now I look forward to doing it.

Cons: I have no complaints at all about this program. Everything is user friendly and extremely simple to understand.

Patriot Software is awesome!

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using for my business and other clients for a year. It is very user friendly, great support via chat, email and phone; and awesome rates!

Cons: They do not have ability to accrue vacation time and what not so that would be good to see in the future. Otherwise has worked well for my clients needs so far.

Overall: I can provide a very affordable and easy to use payroll service to my clients! win for both of us!

Easy to use

Dec 29, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I would like to pay less for the full service of having the software process and file my federal and state for less. I might look into exactly where and how to file these on my own to reduce the cost.

Pros: Patriot Software is a simple and easy to use program. Setup time was fairly quick. Just had to have the basic business info available. Definetly helped with the service being able to process the actual tax payments to include state.

Easy to use, good customer service and accurate payroll deposits. Also on time every time

Dec 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the communication. Always an email for every transaction with a good explanation. Also a good chat line with someone ready and waiting to help you! You can ask for anything more!

Overall: Tax deposits, payroll deposits, communication, accurate and timely transaction. I can't complain.

Comprehensive Service

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything, I especially appreciate being able to speak to someone promptly via the phone or email if I need assistance.

We have used Patriot and have not had any issues with the software. The Customer Service is excellent!

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and customer service is the best part! We have used this product for several months and have had no issues thus far.

Cons: We would like for the software to be able to offer the ability to pay third party vendors and handle things like health insurance and handling the payments for the employer.

Patriot gives a full service payroll solution at the best price.

Dec 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: First, the price is right. You get all the features you would expect from a full service payroll provider for a great monthly price. The software is easy to use and fairly intuitive. They are super responsive through phone support or chat. I love that they offer both.

Cons: The software has a few quirks: I hate that the date fields don't assume the current year for me.

Overall: Less time spent on payroll, more on the business!

Easy to use and maintain

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a do-it-yourself concept, but the software does all the work! I can process payroll in less than 30 minutes, so it's making efficient use of my time. Updates to employee files is easy and immediate. I can pull reports anytime I want, and if I have questions, Customer Service is available via chat, email or phone...I've never had to wait!

Cons: Would prefer a few more checks and balances at setup regarding the tax portion. I'm not tax knowledgeable and made a crucial mistake. Patriot has been very receptive and helpful in correcting my error.

Overall: It makes running payroll effortless for me. The software stores all the appropriate info, makes the needed calculations and I simply use it as a tool. Very satisfied with the ease of use!

Best System Since Slicing Bread!

Dec 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I wish I had been able to get this from my first time of doing the Church's accounting and payroll. I'd have a LOT less stress and ulcers.

Pros: Economical compared to previous payroll accounting; Clear reports for payroll, easy to see errors or unintended mistakes; Very easy interface to enter information, run payroll, record employee record information.

Great Program

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It is super easy and very affordable. Customer service has contacted me several times to ensure I am happy with the service.

Exactly what I needed

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I needed a basic payroll program that was cost effective for use at the church where I am an administrator. This online program is exactly what I needed. They were able to help me set it up since our ministerial staff has some deductions and reimbursements that are unique to people in ministry. It was easy to begin using and I am very pleased with it. I think for the cost of the program it is great. I use Quickbooks for my husband's company and I am seriously thinking of switching his company over the first of the year.

Cons: My only issue with it are things that I think are unique to ministry and perhaps the pastor's payroll. I have to change it manually week-to-week to make some changes, but again I think it is unique to his situation. It also took me a while to find my monthly employees not just my weekly ones. I call to customer support solved the problem.

Great solution for my practice consisting of small businesses with shareholder employees

Dec 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is easy to use, help section is very well organized for any questions on functionality. Very prompt and responsive customer support. Any issues are dealt with promptly.

Cons: It could have some limitations for specific unique taxability issues for states / local. Has some limitations on manual adjustments of taxable wages, etc. However, it seems they are continuously improving, for example recently adding S-corp shareholder employee health insurance premiums as an option for the W-2.

Great value!

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I like the Patriot Payroll company's ease of use of their software program. I did run into some problems and it was very easy to contact them and speak to a live person which I appreciated.

Pros: The software is easy to use. It is self-explanatory so it's simple to navigate. Really like the fact that it is easy to contact the company if you run into problems.

Cons: The hold times on the phone can get a little long at times but overall, the customer service is always professional and helpful.

Just what I needed!!

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Excellent software and easy to use. Better than other expensive software. Just to the point and excellent customer service.

Cons: I love everything about this software. Will like to see if you can work different businesses with the same login

Price and flexibility can't be beat for what you get.

Nov 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I wanted a software that saved me a ton of money that I could use as self service but was highly functional. Grand slam on all accounts.

Cons: Their support is only open M - F, though they are open early and late. Support on the weekend for me would be helpful though I can work around.

Overall: Saved a ton of money, got everything I needed.

Great payroll solution, especially considering the low price

Nov 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Patriot Payroll is one of the least expensive solutions out there, yet they manage to provide a solid service. Customer service is excellent and helped with some of our atypical setup situations.

Cons: Setup was a bit difficult but I'm guessing it would have been similar with other services. Also, some logistic details, such as timing issues, aren't made as clear as they could be at the outset.

Overall: Great payroll for a low price

Easy Breezy

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer Service is the best I've encountered. Easy to reach by phone, and in a matter of seconds using the online chat function Easy to do payroll Price

Cons: No App. Would be nice to have an app where I can view reports, etc instead of using the browser on my phone.

Overall better than Quickbooks

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and you can import payroll data into Quickbooks. Inexpensive especially compared to Quickbooks. It is roughly 38% of the cost of QB. Support is excellent. The best I have ever experienced for any software.

Cons: Need to develop auto emails to employees when new pay stubs and W2's are available. Need to develop another option for full service that fills out the forms automatically but doesn't do all of the filing

Solid value for price

Nov 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The competitive price is the main draw, but the system itself has been simple and intuitive to use as well.

Cons: It can be a tad difficult to locate things for the first time, but it's nothing too difficult. Overall, it's a good product.

Top Notch customer service, implementation and good value

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer service is the best feature; they are so willing to go above and beyond in getting the software setup, training, and any questions along the way. Once set up, the software is easy to use and is a very good value.

Cons: I would like the reporting to be a little easier to find and more to the point. Most times, I don't need a detailed report, I just want to know how much did I pay out to employees in total and how much tax total (liability and expense) did I pay. Another thing I would like to see is a place to add accrued PTO and have it automatically add the time. Currently, I have to manually add the PTO on the 1st of every month. Setting up the Nat Pay direct deposit was a bit unsettling as there is a final step that must be completed or the employees don't get paid. This is where the staff of Patriot went above and beyond to help ensure that I didn't miss this crucial step. Still, this is a great software solution and I'm happy to have it.

Excellent Experience, they make it easy to setup payroll from beginning to end.

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The company provides an excellent value to business who run their own payroll. They make it easy to use and support is always there when you need them.

Excellent product, no employee notification

Nov 09, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, I've very happy that I found Patriot. I've been using it for about 5 months. The customer service is great! They are very helpful and I am never waiting long to reach someone. The software is easy to use also. However, I am disappointed that there is not system to notify employees when a paycheck is available. I was not aware of this until an employee notified me. This seems like a basic component so I assumed a notification system was in place. I was very surprised to learn this was not happening, and also that there seems to be no plans in place by Patriot to add this. There is also no Mobile App for employees to use, which is also disappointing.

Pros: Ease of use. Cost. Customer Service. Assistance with set up was very good. Easy navigation. Tracks important employee dates and information

Cons: No notification to employee when a paycheck is sent. Employees do not see pay stubs unless you print them or they know to login and review.

Vendor Response

by Patriot Software on November 10, 2017

Thanks for your review Marc, I wanted to let you know that our software and employee portal are both "responsive design" which means you can use it on mobile phones or tablets without the need to download an app. The benefits of a responsive design include updates to the software are automatic without additional downloads and it doesn't take up precious memory on your mobile device!

Terrific!

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software manages all of our bills and is able to tell us exactly how much we have in the bank after. Not only that, but it also manages all of our taxes!

Cons: The only con that we have found is that it doesn't give us an option to do returns which we deal with frequently in our business. As a result we're forced to use excel to keep track of returns and at the end of every week we have to go through and do deductions.

Always Great!

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly and always great customer service. There really is nothing I can say thats negative about the product.

Overall: theres nothing at all I dislike about the product. I tried to think of anything and I really cant! I love it!

Practical, and effective for the small business owner!

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: If your looking for efficiency, and professionalism then Patriot Software is the way to go! Each state is different but they definitely figured how to support their customers aside from that.

Pros: Easy to use, but great customer support for the not so easy elements of the law. I feel like we┬┐re a professional business, with a team working for us!

Very easy to use, and affordable.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Affordable. Being able to run the payroll at ones convenience is a plus for this product.

Cons: Initial set up seems cumbersome for a none accounting person, although all the information requested are needed to run the software successfully.

Overall: To be able to run the payroll when convenient, especially for a small organization like ours, is a plus for this software.

Excellent Value for Payroll Software

Nov 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Price - The alternatives are considerably more expensive or more limiting for their cheaper plans. Ease of Use - Its doesn't take a certified professional to use this software. It is very potent for the simplicity it offers

So easy and great support

Nov 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: If everything worked as well as Patriot, we employers would be dancing in the streets! I am switching to the full payroll option which allows me to "forget" about making sure payments are made on time. Love it!

Pros: I love the east with which I can run reports, print out 941s and EOY reports. It's truly one of the best kept secrets on the internet!

So far so good.

Oct 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The product is simple and easy to use. Comes with an employee payroll reporting and optional electronic W2's.

Cons: Not much. It would be good if it would download to other accounting packages and a mobile app would be nice.

Overall: Easy to use payroll.

Affordable payroll for small business

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, affordable, excellent customer service. Whenever we have questions, we receive prompt, courteous, accurate answers.

This program has been so easy to use and understand. Processing payroll is a breeze!

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is great! The instructions are simple and makes doing payroll easy! I am so glad to have found this!

Overall: Ease of processing payroll

Great value for your money!

Oct 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I would say customer service is probably their best selling point. They are very responsive and quick. Their dashboard page is neat.

Cons: Sometimes there are lengthy holds to speak to their support team. Their customer service rep do have varying knowledge of the solftware and payroll regs.

This has been one of the easiest to use software on the market. Their customer service is great!

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have appreciated their customer service and willingness to help you, right away. As a CPA, I look for companies based in the United States and that can offer exceptional service. I also have appreciated the low price and great product they offer. It has not disappointed me, and I always refer my clients to Patriot Software.

Overall: I use it in my business to help my clients meet their payroll software needs.

Professional and Accurate

Oct 24, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, well guided, and friendly professional assistance. Easy printing and help is always available.

Cons: I just don't like to do payroll. It would be nice to have a reminder that is sent so that I don't forget to run the payroll which the software has made so EASY!

Overall: Easy check printing.

The person that helped me, Nigel, repeatedly emailed with follow up me to keep me updated and stuck with it till it was taken care of. Thank you Nigel!

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We haven't been with Patriot's long, but for the time we have, I have been happy with the product and the service.

Pros: That there is customer service that is actually reachable and helpful. And sticks with it till it is taken care of.

Excellent product. Easy to use and customer friendly

Oct 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, and online customer help/chat support. Also, the allow one to self service or Patriot can do the work for you.

Cons: Not able to directly enter payroll data such as withholding taxes . The program has a built-in features that computes the taxes according to IRS guidelines.

Overall: The ease of use. Friendly, and helpful customer services. The ability to do the work myself or utilize Patriot Full Service.

My days of taking hours to figure payroll is now a breeze with Patriot Payroll

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: I really like the ease of use. Only once have I used customer service and they were friendly and very helpful.

Pros: Patriot Payroll is user-friendly to the max. Each part is clearly labeled and easy to access. I can always find what I need.

Cons: I found that some of the reports, the state and federal reports, do not fill in all of the information for me. I have to fill in before I send it to the proper venue.

Patriot Payroll

Oct 19, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Good support. Takes care of tax filings. Makes doing my payroll simple. I would recommend it to anyone who has a small business.

Patriot Payroll couldn't be easier to use and has saved my business a ton of money!

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, low cost and accurate. I wish someone had pointed out Patriot Payroll when we first started out instead of using a brand name payroll service that was so expensive. They have excellent customer support and I have never had to wait to get a knowledgable support person on the phone to help me.

Overall: Low cost and so easy to use. Every chamber of commerce should include their information to new businesses.

Patriot Software solved payroll and tax issues, saving me time and money!

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Patriot staff was EXCEPTIONAL! They were patient, instructive and insightful. They handled all the questions I had and taught me things I would have learned the hard way.

Overall: The software and support staff saved me time and money, at the moment of payroll creation and in tax issues in the long run.

Setup was clear and easy, everything is simple and detailed.

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything payroll related is in one space, it's easy to use and the costumer service is the best bar none.

As I'm doing payroll for three companies thus far, it has been pretty good.

Oct 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very user friendly. The calculations are down to the penny, very accurate. The format is one where it said Joy to use. The summaries and various worksheets you can print very helpful.

Cons: In the age of identity in the past this is always a concern. However this site is Ultra-encrypted, as I understand A great piece of advice for any CPA firm or accounting firm is to simply make sure they get cyber insurance.

Overall: A great vehicle to give my 1040 business another stream of income.

Excellent Software

Oct 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Any cons I have for this software are not an issue for the average consumer.

Pros: Great customer service and technical support is top priority for me and it's excellent with Patriot Software. I have a small business doing bookkeeping for several companies. Many different needs. Patriot Software does a great job of walking me through it. Much cheaper than quickbooks payroll.

Cons: If you have employees that have more than one hourly rate, Patriot Software is unable to accommodate that. You can add additional pay as a bulk amount, but it's a little more cumbersome that way.

Easy to use

Oct 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It was easy to set up the payroll with very little additional help needed. Customer support chat online is a great feature.

Cons: Not being able to change payroll deductions by "pennies" without having to cancel the payroll and adjust it in employee info.

Best priced Payroll services

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall I am loving this services.Keep continue good work!

Pros: I am using this services for my small business.I found this is the best price and best customer service available in US

Cons: I think they support few integration including their own accounting SAS accounting software but It would be nice if you could support more Integration with other accounting services including wave

Awesome

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I wouldn't use any other software and I have used the companies like ADP and online programs. This is the best out there.

Pros: Patriot is really a good option to the big payroll companies. It is easy to use, easily customizable and you don't have to pay for things you aren't going to use!

Really easy to setup and get started with Patriot Software

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of functionality when working with the software. This system is easy to navigate and get started with.

Best payroll product out there!

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of setup and use! I can print the tax reports within minutes! I can complete weekly payroll in minutes!

Overall: It cut my time spent in the office greatly! The time sheets are easy for the employees to read and understand.

Monthly and quarterly taxes come out to the penny!

Vendor Response

by Patriot Software on October 06, 2017

Lori, your review made our heart sing! Thanks for the kind words!

Right out the gate the customer service has been tops.

Oct 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I need to hit a price point and this company served it up right on the mark. great price for service provided

Cons: I am finding some reports are not printable like the tax collection report. forced to save a screen shot instead.

Overall: Customer support has been very helpful. I am still getting to know the program but so far it delivers what I need.

I really like Patriot Payroll!

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really loved that they handled all of my payroll taxes for me. I did not have to worry about that at all!

As a novice business owner, it puts my mind at ease knowing that my tax obligations are up to date.

Sep 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software was easy to use and meets the needs of my payroll services. The customer service was the best! I called several times within a few minutes and they all were very professional and helpful.

Cons: I hate having to pay extra for additional employees. But due to the fact that I never researched how other accounting/payroll companies operate, I assume that this is standard procedure.

Overall: My mind is at ease knowing that my tax and payroll obligations are taken care of.

Why didn't I know about this software before now?!

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly, excellent customer service, and it just makes processing PR a breeze! I would absolutely recommend this software to anyone.

Cons: If there was any negative at all, and this is not that big of a deal, is that I wish direct deposit could process quicker.

Very easy to use

Sep 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: If you are on the fence, sign up for the trial and see how it works for your business.

Pros: They handle the tax filings and payments for you. Easy to make changes to pay rates and employee information. Free Direct Deposit option. Customer service representatives are knowledgeable and easy to deal with when needed.

Cons: Printing checks requires you to download a file then print it. A minor point of annoyance, and that may be too strong an adjective for it, however, I think it would be nice to print from the online portal with an option to store a backup of the payroll run locally.

Great software, Great Service, Great Value, very user friendly!!!

Sep 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use UI is great, easy to use and follow Pricing and features for the pricing...with more to come!!

Cons: Unable to think of any at the moment as this software is well thought out, well laid out and priced appropriately.

Great payroll service. So easy to run and work in to do weekly payroll. User friendly.

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to set up with help from the service. So helpful and made it so easy to work with it. Payroll is not a dreaded item anymore. I love the direct deposit aspect so I don't have to figure out how much is due and when it is due. This service is reasonably priced and is not over designed to make it so vast that reading the menu is as much work as doing the payroll by hand.

Overall: Relief of all the following, have I done all the filings on time, is it all complete or did I forget something, is this on file now for my insurance company needs. I no longer worry about these items.

Awesome software and excellent customer service

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Highly recomended

Pros: The customer service was exceptional and they helped me set up our full account. The software is simple to use and I am very satisfied with this product. Great value.

Payroll legal firm

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Support is really great

Pros: Easy instructions and form fill out plus online tutorials to really learn the product. Great staff in chat

The site is very easy to navigate and easy to read.

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Within seconds of the first time n the site I was able to navigate and view all the information I was looking for. Very user friendly.

Overall: I am able to view all my payroll status prior to payday..

Insufficient

Aug 21, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Cannot process one-time payroll deductions. Cannot undo payroll (that need to be undone because of the deduction issue). Have to manually delete pay stubs one-by-one. Deleted pay still shows on YTD calculations.

Pros: The price is justifiable considering the product received. It's inexpensive and apparently works with Quickbooks

Cons: The functionality is severely lacking and the customer service associates lack depth of knowledge to provide a suitable resolution for issues. Simple functions are made far too difficult.

Vendor Response

by Patriot Software on September 24, 2017

Hello Amber, we are sorry to hear about your frustration. I wanted to clear a few things up: 1. You can set up a one time deduction in the software. You would simply make the deduction for the amount you want and add a lifetime limit of that amount. 2. You are able to void more than one payroll at a time and even have a handy link for you in the side navigation: Payroll tasks>Void payrolls. There you will find a list of payrolls eligible to void. Select as many as you desire at one time. 3.Deleted pay stubs do not still show on year to date totals.(This has been tested and confirmed.) One of our reps will be reaching out to you to assist you and show you how these functions work and address your concerns. We want you to be among the thousands of happy Patriot Software customers who use us every day!

No turning back to running payroll and filing taxes by myself.

Aug 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely easy user interface. Excellent customer support that allows you to talk directly with a knowledgeable person and not being placed on hold for excessive times. Very inexpensive for all the services you receive. Can be accessed from any computer at home, work or on vacation using MAC or Windows.

Patriot Payroll: simple, easy to learn Payroll Product

Aug 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: I am glad I tried it! I spent some time doing research and find your software just perfect for the small payroll I am doing and I would definitely use it again in assisting other small businesses with their payroll needs. Thank you!

Pros: The software is intuitive - screens are easy to navigate. It appears to have been developed to be as straight-forward as possible, so even those with little experience should find it easier than they imagined to process their own payroll. There are very good references for all your payroll questions. Again, I like how straight-forward it is to find that info within the program's library of information, and the links embedded within the easy to understand documents make is super easy to source additional information and documents, if you would like to do so. I hadn't processed payroll in several years, and this program made it so very simple to set-up a company for payroll, and start processing right away. The introductory offer provides additional value to the already very reasonable monthly rate. There is also an adequate library of payroll and tax reports that makes handling your account 'manually' easy and effective.

Cons: Residing on the West Coast, I suppose the hours of your customer service would be the area I would like to see improved upon. It would be nice to have access to customer service up to at least 6pm Pacific Standard Time.

VERY EASY TO UNDERSTAND AND EVERYTHING NEEDED FOR A SMALL BUSINESS

Aug 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: THAT ITS VERY EASY TO UNDERSTAND ITS NOT COMPLICATED AND EVERYTHING YOU NEED TO RUN A SUCCESSFUL BUSINESS.THE PRICE WAS ALSO VERY AFFORDABLE I THOUGHT THAT WAS A PLUS. HAS CUSTOMER SUPPORT TO HELP YOU SET UP IF YOU NEED HELP .I LOVE THAT IT HAS LOTS OF FEATURES THAT I NEEDED IN ONE PLACE SO I DON'T HAVE TO HAVE SEVERAL SOFTWARES.

Overall: I LOVED ALL THE FEATURES THIS SOFTWARE HAS ITS GREAT .I WILL TELL MY BUSINESS ASSOCIATES ABOUT THIS SOFTWARE.

Amazing software allowing small businesses to use direct deposit

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how quick and easy it is to use and how as a small business we can finally offer direct deposit. It's been a breeze from setup to the normal day to day use. Patriot is very user friendly.

Overall: Now our small family owned business can have direct deposit and qualify for bank bonuses.

Customer service is just perfect. Great functionality. Good price.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality, price, service. Payroll direct deposit was easy to configure and payroll is simple to run. This is not a fully fledged accounting or payroll system but provides just the right amount for what I need as a small business owner.

Great and inexpensive program!

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use. Allows me to complete payroll in a fraction of the time compared to QB and at a much lower price. No initial cost for software, just usage.

Cons: Inability to add 1099 employees easily to the payroll system. This would absolutely allow me to rate this product 5 stars across the board with this simple addition.

Overall: Easy to use payroll system with automated tax reporting and filing.