Who Uses This Software?

We serve American small businesses with 1-100 employees.


Average Ratings

868 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
    See pricing details
  • Pricing Details
    Based on number of employees
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Patriot Software
  • www.patriotsoftware.com/
  • Founded 2002
  • United States

About Patriot Payroll

Starting at just $10/mo, Patriot Software offers online payroll to save you time and money. Made for USA small business owners with 1-100 employees. Choose the payroll option right for you: Basic Payroll - Starts at $10/mo. Online payroll software lets you pay employees easily in 3-simple steps. Full Service Payroll - Starts at $25/mo. You run payroll, but let us handle the payroll tax filings. Free direct deposit, or print paychecks. We offer free payroll setup and US-based support.


Patriot Payroll Features

  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

Patriot Payroll Reviews Recently Reviewed!


Payroll made easy

May 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is easily integrated with ADP. A lot of my employees were self trained in it... I would recommend it as a start payroll.

Cons: Not a lot of people know it... so, sometimes, you cannot get a lot of support from the web.... again, it's great for starters.

Awesome experience

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to set up, customer service is great, great price, and could not be happier with patriot software!!

Cons: No complaints as of yet, I really can't say enough great things about patriot software payroll!

Payroll process simplified! Way better than Paychex!

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great solution for our company's payroll!

Pros: I really like the simple interface, and the fact that I see in real time all of the withholdings, etc.

Cons: This is minor, and a bit picky, but I feel like I should put something down. Having to deal with a separate company for Direct deposit is a bit of a hassle, but only during the initial setup period.

Very simple to use. Easy to access from anywhere. Just have internet connection, and get to business.

May 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The price and features are unbeatable. I have researched many payroll services and they do not compare to price and features that Patriot provides.

Cons: I wish there were more features for my 1099 workers like a portal for them. This will help them to see Year To Date Earnings whenever they wish.

Payroll are now easy to done

May 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software provides needed control to manage your employee payroll and define all aspects needed for related acountabilty

Cons: overall provide all needs but could benefit from minor enhancement by adding some features needed for employee payroll customization.

Excellent customer service.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: They walked me through set up process and answered all my questions over the phone. Customer service is very knowledgeable.

Cons: Setting up payment of payroll taxes and direct deposit was a bit confusing, because I wasn't aware it they can be paid from different accounts.

Good software to manage the small bussiness

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: This product is basically simple and very intutive, easy to do taxes other than payroll and time card managment as well

Cons: The data security is one the big concern for hacking point of view, initial setup is little difficult but can be managed

This site is extremely user friendly, never having been on it I was able to navigate easily.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
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Pros: I have found everything, less one item, I've searched for navigating easily on this site. There is a message block at the bottom, allowing us to notate to our home office

Cons: In my searching I have not been able to locate the section on how to record use or track any sick days or PTO.

Overall: Accurate time keeping

Patriot user review

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: It was recommended to me by another girl who is helping manage the care of her mother. It has worked out beautifully for my family

Pros: Great support, knowledgeable staff, I did EVERYthing so wrong and they helped me get it straight. Patient!

Cons: No cons that I'm aware of after 6+ months of using the software to mange the care of my mother after her stroke.

Only software that was at a good price for full service payroll.

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Payroll - 1099 add on - Collecting taxes - Reports on payroll - HR add on - IRS tax filing annually

Cons: You have to file online for EDD services. My company is required to file all of unemployment details of my employees online and they don't do that. I have no problem doing that on my own its a small thing.

Easy to use

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Good Customer support Free trial period Very affordable for small businesses with only a few employees

Cons: Took a few customer support phone calls to set up the accounts. Not very intuitive for this beginner but customer service was very patient

Capterra-loader

Good platform

May 06, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It has an extremely friendly interface, it is easy to use. It is perfect for small businesses because wherever I can I can take care of my accounting at a good price.

Cons:
The truth has been of great benefit to me to acquire this software. I do not have any against yet. I think it's a great platform

Our satellite offices use this payroll software which is great

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: If you have lots of employee payroll needs here's your answer to save time
This payroll software actually takes up the slack on paying employee for our projects at some of our satellite offices which saves time and money
which of course we all want and need to accomplish oour goals of a company for profit

Cons: There is a learning curve for HR to get on board to use these payroll tools at some of our offices but once all on board it's great and project time saving and time is money

This product has made payroll infinitely easier than I ever imagined!

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This product not only makes my payroll process seemless, but they also take care of my taxes being paid, make sure I have every necessary document in place, and even simplifies my time card system.

Cons: Honestly, there is nothing that I dislike about this software. From ease of use to the ready availability of LIVE support, I am nothing but a fan.

Simplifying the Impossible!

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would recommend this product to ANYONE, but especially to those like me who are starting a new business. Patriot gives me one less major issue to worry about.

Pros: This product is basically idiot proof. Patriot has taken the stress out of not only payroll, but also taxes, organization of time cards,... dropping my blood pressure another 10 points.:>)

Cons: There is nothing, thus far, that I don't like about this product. It has made payroll one of the easier chores in my month. As a small business owner, that is invaluable.

Great software for new small business

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to use, customer service has always been able to help me, im a new business owner and love it!

Cons: Honestly, I have no complaints about this software. It has everything I Need for a fraction of the cost compared to others.

Welcomed Payroll Software

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are enjoying Patriot payroll. It removes the payroll from in-house at a fraction of the cost of what it would cost to have this bundle in-house. The support team is wonderful to work with and very knowledgeable. Patriot also handles all related payroll taxes. We highly recommend Patriot!

Cons: The direct deposit set up for payroll was the most difficult for us. I think because we have so many accounts but once it was set up, it's been great.

Overall: We receive multiple benefits from Patriot Payroll. It has been a great business decision for us.

Absolutely Incredible. Easy to use

Apr 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can run my payroll in less than 5 minutes. I have access to all my reports instantly. I love that I do not have to collect any taxes or fill out any forms on a quarterly basis.

Cons: Other than a small learning curve on set up, the customer service team was excellent in helping me set up the program

Overall: Simplified my payroll taxes and reporting requirements.

Capterra-loader

This has made my job so much easier Especially during tax season.

Apr 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It pays the payroll taxes for me and submits the paper work figures out what is owed. Keeps up with the accounting and the few times I have a problem I can talk to them on line and figure it our very quickly.

Cons: once I acidently put and item in as an expense and could not delete it I had to counter balance it to make the books right.

Online and easy to use.

Apr 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Online, easy to use. As long as you have internet, you can do your payroll and view the history. They have online chat support.

Cons: Data security. If hecker heck their website we will lost all employee personal information including SS#. You need internet to do payroll or check the data. You need to backup your own data.

Vendor Response

by Patriot Software on May 02, 2018

Thank you for taking the time to review Patriot Software. At Patriot Software, we take the physical and electronic security of your data very seriously. Read more about how we protect your digital data here: https://www.patriotsoftware.com/about/trust/data-security

Easy to use and all-in-one deal.

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite part about patriot software is that they take care of everything from my payroll direct deposit, to my submitting my tax payments for me.

Cons: I can honestly say I don¿t see too many cons at all. I wish they had an app that I could use on my iPhone. That¿s about it.

Patriot software combines ease of use with great customer support to allow for a unique experience.

Apr 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use with this software and being able to take care of my payroll on the go. As a new small business owner, this allowed me to have very high quality accounting and to help take care of my state, federal, and local requirements for one great price.

Cons: I honestly have nothing negative to say about this product at this time. The customer service is outstanding.

Overall: Ease of use and great customer support

new to software, but very impressed. Especially the support services

Apr 19, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: i think this software is a real winner

Pros: everything i got from payroll company and 1/3 the price best support services ever! once setup it is a breeze to use.

Cons: a little difficult to understand the setup process. the direct pay with NATPAY is confusing and difficult to understand how they work

LOVE this company

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This is much easier to use than Turbo Tax, and the online chat feature is much friendlier too. We had a great experience with Patriot.

Cons: There really wasn't anything that I was concerned with when I used this software. I liked all of the features.

Great Software

Apr 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Value for the money, the entire software is very cost effective and is very economical for Small Businesses.

Cons: Features need to be more intuitive. Accessing all the functions need to be easily accessible. Navigation could be better.

Happy New Customer

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The use of the software is very easy and user friendly. The cost of Patriot Software is also a huge plus.

Cons: The biggest con was setting up the system. It was a challenge getting the new system set up and the time of the year was a bit harder doing it.

Very happy with this service. Online support is always great and helpful.

Apr 15, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use; online support is great. They will walk you through step by step what you need to do or data you need for quarterly reporting.

Cons: No real cons; sometimes it's difficult to find reports. It would be nice if all employee information were listed when looking at all reports. Sometimes I need to go back to an employee's information to get SSN for example, and then have to go back to the report I was looking at to get the data.

Overall: Easy payroll services

Easy to use and setup

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The calculations are pretty easy and the price is affordable for small business owners. The interface seems good and understandable.

Cons: Little bit more customization of the payroll pay-stubs and the content to be displayed on the pay stubs.

No need to waste money on a payroll company.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. Once your account is set up it¿s as straightforward as entering employees hours each pay period. Quarterlies and everything else is automatically taken care of. Direct deposit is included which is super convenient.

Cons: Set up took some time, and will maybe be a bit confusing to someone unfamiliar with business taxes, but the customer service team was very patient and helpful. Only other drawback is the direct deposit cutoff. If you¿re late to enter payroll, it¿s a nightmare to correct.

Outstanding product with equally outstanding support

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have an admitted weakness for financial administration. Fortunately, Patriot took care of the headache by handling all of my payroll and tax filings. They offered phone support when I set up my account and answered any questions I had in a very expedient manner during my several years using their service.

Cons: I had some questions when setting up my account, but they answered my call and walked me through the process.

Cost effective and efficient payroll

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall I like this software as it is easy to use. I have no issues recommending this payroll software to anyone and have suggested it on many a Facebook page.

Pros: This software allows me to add payroll for my smaller clients as it is cost efficient and very user friendly.

Cons: QuickBooks download is a little to simple and doesn't allow for additional breakdown. However, it only takes a few minutes to create an entry.

It is a wonderful software that makes life easier. This has been a life saver with getting work.

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is a wonderful software that makes life easier. This has been a life saver with getting work done. Couldn't ask for anything better.

Cons: I haven't found things that are bad as it is still a learning curve. It is all about learning and applying.

Overall: ease, convenience, and simplicity.

Capterra-loader

Patriot Software allows me to focus on running my business and takes away any payroll issues

Apr 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer support and setup process are all top notch. Friendly, knowledgeable associates are only a phone call away. Every interaction I had with them helped me immediately resolve an issue for my business. I never have to worry about payroll.

Cons: Everything works great with the product. The only issues I have is perhaps the large amounts of menu choices I don't use. Perhaps a simpler interface for what your organization needs only.

Overall: This software allowed me to focus my time and energy on my customers, the value I bring to them, their experience, and our product. I don't have to worry about any of the small details with payroll and compliance. Patriot takes care of all of this.

software for dummies

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I like the fact that you can chat and leave the phone line open for calls. The chat is quick to respond. I had QB for 3 years and still didn't figure it out. and was so expensive. I was going to take a class to learn more but it was expensive. So I heard the commercial on talk radio and I said " Thank You Lord for answered Prayers". You guys are awesome Thanks

Pros: It's easy and the hints explain things well. The customer support is a great help. Learning a lot..

Cons: not a thing. I have had the software for only a month now. I really don't know yet. will get back..

Using for 2 years. So helpful and easy.

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: flexible monthly plans and affordable for a small business. Once you have put in what state you are in, it takes care of the rest with a few clicks. You can also pull up payroll and w-2s easily. It keeps pretty much all of your records you need.

Cons: n/a. I cannot think of any weaknesses to this product but I am a one-man show so maybe others with more employees have noticed problems. I noticed they just changed their dashboard and some of their features but it is still easy for me to use.

Easy to use for a total novice

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I wasn't sure that I would be able to run payroll and make my tax filings for my extremely small business on my own but patriot made it possible. It functions as a high end system with a ton on instant support on the phone or chat but literally anyone can use it. I have never had an issue with their tax reports.

Cons: The employee portal depends on me sending invitations via email and sometimes the employee never gets the invite. I wish the employee could do something to request access and manage their own passwords etc.

Full service payroll customer, and wouldn't switch elsewhere!

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This company provides full service payroll at a bargain price, significantly below their competitors. I have been using them since 1/2017, and have been very happy. Set up is easy, and customer service will walk you through setting up the tax accounts if you need them to. They pay all my taxes for me on time, and submit relevant quarterly and year-end reports to tax authorities. Interface is easy to use and intuitive. Once employees are set up in payroll, I can run my salaried payroll from anywhere, in about 3 clicks. They have a variety of reports to help keep track of taxes and accounting, free direct deposit for employees, and an available employee portal. Before I chose Patriot, I got quote from two other companies, all of which had higher prices and/or set up fees. I haven't compromised one thing to get my payroll through Patriot, at their very economical price.

Cons: There is really nothing I don't like. Set up of direct deposit through Natpay (a company that Patriot uses to handle this service) wasn't particularly friendly, but it was once and done. If you want direct deposit without any additional fees, Natpay needs at least three business days lead time, and if you don't make that, payroll gets pushed back a day, but, really, that's all about planning. They take your payroll out well in advance of pay date, so you have to have it in the account, but that may be all payroll companies for all I know.

Overall: Full service payroll at an economical and predictable price, that does everything that I need it to.

Love Patriot Software for Payroll!

Apr 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. I am not good at tax paperwork and Patriot keeps everything in order. I know with their software, that all of the correct tax payments are being made to the right people in the correct amounts. It really eases my mind!

Cons: None, I love it! Any problems have been on my end as I was learning to use the software. I have already recommended this to several other local businesses.

Had a decent experience with this

Apr 01, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the payroll feature and everything associated with it. Being able to print all types of reports is also a plus

Cons: We would like for the software to be able to offer the ability to pay third party vendors and handle things like health insurance and handling the payments for the employer.

Great software

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Patriot payroll is very easy to use, I like that it is all in one package, everything included. Very reasonable price

User Friendly, efficient payroll system!

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that I only have to enter employees hours on Fridays. It saves all the information, and end of year was made simple.

Cons: Getting someone on the phone is the worst feature of this software. If I didn't communicate through computer chat it was impossiblr.

My experience was great with Patriot!

Mar 27, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I loved how easy it was to use patriot and the online stuff is super simple and its very easy to run payrolls. I was also never on hold for longer than 5 min if I had to call support which was amazing.

Cons: Only problem I had is that they didn't have my unemployment tax percentage correct which costed me in fines by the time I realized it.

Vendor Response

by Patriot Software on March 30, 2018

Thank you for your terrific review, Kerri. I wanted to be sure you knew, however, SUTA rates are individual to each employer and are assigned by the state department of labor and vary based on the industry, company's experience, and, sometimes other factors as well. The employer would receive a "SUTA rate notice" from their state's department of labor with an effective date. Because of this, SUTA rates are entered by the employer and not Patriot.

Patriot was very helpful and convenient!

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would chose Patriot over and over again

Pros: All you have to do is enter the employee hours and they do the rest. They pay all of your taxes for you.

Cons: There is nothing I don't like about Patriot Software, I have had no problems with them ever. They are good at what they do

Makes payroll easy.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Patriot customer service is very helpful. Even if it isn't a problem that directly relates to them they will help you as much as they can.

Cons: There isn't really anything bad I can say about the software. It is easy to use and that is coming from someone who had never done payroll in her life before using them.

Very Easy

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked that the software was fairly easy to implement. I like how easy it is to enter the hours/earnings i want to pay and i can close on payroll shortly after.

Cons: I do not like that you cannot make changes to an employees information while you are working on payroll. You are unable to edit any information even as early as the entering of hours.

Overall: Easy to use; worked great as an interim payroll system between our conversion to a new system.

Capterra-loader

Patriot Payroll is a good payroll software for small businesses with great customer service.

Mar 25, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The cost is very affordable, ease of use, good training videos and docs, and great customer service.

Cons: We cannot import data into the payroll system and Patriot Payroll doesn't integrate with other applications.

Vendor Response

by Patriot Software on March 27, 2018

Hi Pamela, Thank you for your review. Patriot does integrate with Qucikbooks Online as well as AP Intego for customers who sign up with them for Pay-as-You-Go Worker's Compensation.

Great Payroll Software

Mar 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: What a great bunch of people at Patriot! I like being a Patriot Certified Advisor; I have never had a bad support experience, only positive!

Pros: It just keeps on performing well! Patriot gets the job done! Payroll goes smoothly, taxes are paid timely, what a great job this software does!

Cons: I do wish the Accounting Software had a spot for PO numbers, other than in the body of the Invoice itself.

accurate

Mar 23, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: WIth the software I can easily track my hours worked and clock in and out easily. Payroll is accounted for with this

Cons: Somewhat hard to get used to the system but when you do its no problem at all. Times are always acurate

I recommend Patriot to all my clients!

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's extremely affordable, especially considering that it can do ALL of the payroll filings and deposits for you! Comparable services are either much more expensive or simply don't do the state filings. Customer service is phenomenal, I have never had trouble getting help for my clients.

Cons: There are a few quirky things that make it not 100% perfect, but with the price and great customer service, the couple of minor flaws are really no big deal.

Patriot Payroll Software is extremely easy to use!

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I believe that Patriot Software is extremely user friendly, inexpensive, and the customer support is top notch.

Cons: I have found that sometimes there can be long wait times for customer service to become available. However, once they are available, customer service is able to answer all of my questions.

Cant possibly ask for a simpler solution

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pricing is on point, the customer service is unmatchable. You really feel like you're reaching out to a local agent. The customer service brings patriot software to the next level.

Cons: without forgetting what i mentioned in the pros, keep in mind that the great pricing, overall value and great customer service comes at the price of user interface.

Patriot Payroll is so easy to use for my small business!

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would recommend this software for any small business its very affordable. It does everything you need for payroll purposes.

Pros: I love that it takes me minutes to complete my bi-weekly payroll! It also does taxes easily! Very easy program!

Cons: I do not have any cons with this payroll software! Absolutely everything has ran smoothly since I have signed up for the software.

A great payroll option for very small businesses

Mar 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The price. It's the best value in payroll for companies that only have a couple of employees. The interface is efficient and it gets the job done well.

Cons: You have to make sure you that you have all data for setup as everything has to be done in order. Don't start setup if you have historical data to be entered until you are ready to get it all done. The interface looks a little dated and it takes some getting used to but once everything is setup it's all smooth.

Overall: Easy payroll for a very low cost for just 1 employee

It is a software that avoids expenses when making payments

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are a not so big company, which requires to optimize costs when managing accounts and general expenses, for which Online Payroll has been of great help, since it avoids us high costs to be able to make the payments ourselves with a good application.

Cons: Although this software has provided us with many good things, they still have other things that can be improved easily. Be easier in your handling in one of them.

Capterra-loader

Easy to use payroll software

Mar 14, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The instructions on how to utilize this software are easy to use and you can learn how to use this software within an hour or less. It is great for those who are not accounting knowledgeable. There are no long term contracts so you can cancel at anytime.

Cons: The software has limited functions as it is good for simple accounting and payroll tasks. However, it is not good for advanced functions. Also, if you need more things, you have to upgrade, such as full service payroll.

Overall: The benefits are limited and I am looking to get another software that will do more. The software is helpful when running a very basic small business.

Small companies manage with a great tool!

Mar 14, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: 1. Excellent guidance for new users.
2. Inexpensive.
3. Offers basic accounting.
4. Great If you are starting a new company.
5. Tracking and history.

Cons: Confusing navigation and dashboard! It should be a great idea If you develop the interface to work and interact with the final user.

Easy system to use, makes payroll a fast simple process.

Mar 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All information was saved, end of year was very easy. Even when we had to make revisions, it was a simple process.

Cons: I did not like that I had to pay extra to use the 1099 service. That was my only issue. If you are paying for premium, you shouldn't have to process them somewhere else.

Vendor Response

by Patriot Software on March 20, 2018

When other payroll software companies offer 1099 software with their payroll, you pay per 1099 contractor, usually the same cost as running payroll for your W2 employees. With Patriot, adding the 1099 software is just $7.50 a month for unlimited use. Pay as many contractors as you you need with this one low price.

Easy to use payroll software

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The set-up for this software was easy and pain-free. The staff is kind and helpful and willing to help work through the set-up with you.

Cons: Their staff hours are limited. The user experience does take a little while to get used to but overall no complaints.

Vendor Response

by Patriot Software on March 20, 2018

Thank you for your kind review. We are open 8 a.m- 8 p.m. ET Monday - Friday.

Easy Affordable Payroll Software

Mar 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is easy to use. Setup was easy enough even the bank application through NatPay was all very easy to setup.

Cons: I wish there more reports available especially more employee friendly reports. I hate that I cannot see an employee's full bank account number within the software to verify what they sent is correct. You have to delete and just reenter in this scenario.

Overall: It provides correct payroll figures and correct payroll tax calculations. Makes it easy to run payroll. The best feature for me is the direct deposit feature.

Vendor Response

by Patriot Software on March 12, 2018

Hi Latoya, We hide all but the last few digits of employee banks accounts for security reasons. I apologize for the inconvenience, but the alternative of showing all of the employee bank account number leaves a security risk and vulnerability that is not acceptable due to our high security standards.

Great Product

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Started using this program in Jan 2018 and I find that it is very easy to use and customer service is awesome.

Cons: The only thing I could comment here, is if you enter in the wrong hours by mistake the fix is a little complicated, but doable. Dont forget to enter the hours like I did. Still a great service!

Awesome software

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The way it creates the W2¿s at the end of the year and send off necessary forms off to the correct establishment

I have just myself as an employee and found Patriot Software to be quite easy to work with and very

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have just myself as an employee and found Patriot Software to be quite easy to work with and very economical. I tried doing the government paperwork myself for one quarter and it was a mess.

Overall: Saved me a lot of time.

Love this payroll software

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Keep up the good work.

Pros: don't have to worry about paying my emp taxs, they seem to doit all for me and i just love love it..

excellent program and happy that I found something that works

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very Easy to setup and use especially for my first time trying the program. I was frustrated with other programs that don't compare to patriot. Also customer service was great when I needed to chat with someone.

Great Payroll Company

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy payroll software to use. Much better than my previous provider, Zen Payroll. Also, cost is in line in what I'm looking to spend

Cons: At times -- waiting on hold seems to be about 10 minutes in length. Even thought the founder talks about hating to wait on hold -- I've waited on hold for a long period of time.

Signed up, never heard from company again, cost me with a failed payroll month.

Feb 26, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Avoid this company, they are not professionals. I waited for over a month for my business to be set up in their server and yet no one from their company contacted me or set up my account. After calling and telling the representative e it was clear they didn't give a care and were happy to cancel my plan. Now I am late on February payroll. Should have stuck with Wells Fargo, at least they give you what you pay for.

Pros: Cost. Compared to Wells Fargo this plan was much less expensive so I decided to give them a try based on the reviews.

Cons: Terrible customer service and zero concern about it. They did not set up my account when they said they would, they made no attempt to contact me after the initial account set up (which took me days to complete, thanks Patriot for wasting my time!), and the representative could have cared less about my experience and was happy to cancel my plan.

Vendor Response

by Patriot Software on February 27, 2018

I'm sorry for your negative experience with Patriot Software, Justin. Our customer service is very willing and happy to help any new customer with questions or the free setup if the customer requests this! We strive for an excellent customer experience and are concerned you are not one of the thousands of happy Patriot customers who have had a great experience with our software and support.

EXCELLENT

Feb 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: FUNCTION, AT LEAST THEY RESPOND WITH IN 15 MINUTES NOT LIKE SOME OTHER 48 HR ( INTUIT)

Pros: BETTER THAN " INTUIT" AT LEAST PATRIOT IS UNITED STATE AND NOT IN SOUTH EAST ASIA, AT LEAST I CAN CALL DURING NORMAL HOURS

Cons: STILL TRYING TO FIGURE OUT FEW THINGS MAIN CONCERN I AM BOOKKEEPING I HAVE CLIENT'S WHO'S PAYROLL ARE DONE BY ME IS THERE A WAY TO JUST ONE COMPANY AND CLIENTS CAN BE ADDED.

Fast & Easy

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can run payroll from any devise, anytime, anywhere. Tax filings & W-2 are included as well as Direct deposit.

Patriot Payroll has great customer service and is easy to use!!

Feb 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: This is a very user-friendly and inexpensive way to get payroll done. This software has saved our company a lot of time and money. I would recommend this product to small and medium-size companies.

Pros: The customer support is very effective and made Implementation process very smooth. The process for logging employee hours and applying deductions are very easy to understand and straightforward. This product has a very user-friendly UI that is clean and very intuitive, this makes reporting very flexible. This is a cost effective solution for small companies as long as you do not need extensive job costing integration into an accounting system.

Cons: The direct deposit functionality is very restrictive at times and they require that the payroll is processed by Monday for it to be distributed to the employee's account on Friday. Patriot Payroll does use ADP as a third party to do the direct deposits. This doesn't really work well with our paperless environment. After you have entered hours you can not go back and correct any mistakes you may have made on a payroll deduction. This is frustrating at times. You have to delete the entire payroll, edit the deduction and then re-enter the payroll. This makes the software feel very clunky, an alternative would be to approve the payroll void the incorrect check and then re-run another payroll.

Vendor Response

by Patriot Software on February 20, 2018

Thanks for the feedback Tony. Just to clarify, our third party vendor for direct deposit is National Payment Corporation (NatPay), not ADP. Did you know that if you are paying your employees by direct deposit, and have set them up with the free employee portal, no printing is necessary on your end? Employees can log in to their employee portal and download paystubs from their if needed, making your payroll paperless. :)

Easy to set up

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I have been using Patriot Software for about 8 months. It was easy to set up, and simple to change information and run payrolls. I can have some employees on different pay schedules, and some on direct deposit and write checks for others. I love the flexibility.

love this software!!

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: i like the ability to print my own checks, i use this feature to print on the same day of pay that way i have more accurate time sheet for my employees

Pros: i like the pricing and thats its simple to setup and use. no hidden fees or others charges. you pay what you are told too.

Cons: the only thing i wish they had is 2 way authentication for more secured access.

Overall like this payroll provider

Feb 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall one of the most cost effective payroll providers out there.

Pros: Currently using Patriot with three different companies. Set up for the payroll was easy they even helped correct information when I made an error in the set up process. One of the three companies I use this for also uses the time and attendance feature, love that too. The employee portal for employees to look up their payroll history is straightforward and easy to navigate. I love the fact that the employees can set up their own direct deposit accounts in the portal. Tax service is great (use with two of the companies).

Cons: Employees with multiple rates can be an issue. Most other services offer either two or three day processing for no extra charges.

Great experience using this online program

Feb 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I used this company for a client. I really liked the software. It was pretty easy to use and the cost fit within my client's budget.

Cons: My client likes to pay his own taxes. I wish the direct debit of taxes was an option and not mandatory.

Overall: Payroll preparation. The option to use the Human Resources function. Payroll tax preparation.

This is the best payroll software that I have ever used.

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and the customer service is the best. Love the price, just right for small business.

Overall: Easier way to process payroll.

Extremely Easy to Use and Affordable

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to adapt (after using another company's direct data entry online software which was already clear and easy). Very affordable; the switch will save my small business.

Cons: It took a while to set up direct deposit, but part of it was my fault. It is slightly inconvenient to have to submit payroll on a Monday for a Wednesday close and Friday pay date; an employee can work less or more hours than anticipated.

I was struggling with quarterlies and payroll. These guys came through big time.

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use and the excellent customer service. The payrolls are calculated for you. All you have to do is plug in the hours and there you go.

Does what we need

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Nope!

Pros: Patriot Software has the features we need as a small business and is affordable. We appreciate that we can also run our 1099 processing along with Payroll.

Cons: When I think about using Patriot Software I am overall pleased with our experience although the theme could use updating.

Great software for doing payroll from a small company to a larger one.

Feb 09, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Program isn't quite as flexible as I'd like. You need to go to the deductions window each time to make any changes. You can't do a one time deduction without going in to cancel it after payroll is run. I like the program but it needs a little tweaking to make it more user friendly.

Pros: Easy to enter employee data. Checks are easy to print. Just enter the hours and you're done. Payroll will run smoothly the first time provided you take time to make your setup complete.

Cons: Could have better instructions, but customer service is great. Deduction page could be more flexible.

Great no fuss payroll software

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What a great payroll software! It is literally no fuss, they do the work for you! Priced crazy reasonable too. AND they file the taxes for you! There is not a better alternative for this kind of payroll software.

Great customer support

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Based on my experience with Patriot, I just moved another client to them.

Pros: Very cost effective for weekly payrolls. Great customer support!

Cons: Process to establish direct pay with third party provider takes many steps, but once it has been completed, the process is very smooth.

Great first-time experience

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: If you are looking for an easy way to have payroll taken care of for you, try Patriot!

Pros: This is the first time we have used a payroll software of any kind. I was very pleased with how easy it was to set up and figure out. Even better was the personal and friendly help I received whenever I needed to call customer support for anything. Everyone was educated and helpful, and I never felt like I was a bother or a ticket number.

Nice product

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: In general, this software is a nice product!

Pros: This software is very easy to use, the webpage design is user friendly. The monthly service fee is acceptable.

Cons: I tried to contact the customer service online and over the phone, it took me around 15-20 mins to wait. Hopefully, the waiting time can be shorter.

Good Bones

Jan 30, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Patriot does a good job of presenting a good bare-bones software for 1099's, payroll and year end form prep. If you use the software for just year-end prep, it does you just fine. The software isn't super easy to navigate which may present a small problem for basic bookkeepers who are not used to the industry lingo. While most accounting software today has abilities to import/export, Patriot does not, which means having to input information by hand, one at a time.

Pros: Cost effective, 3* for useability, good bare bones, no-frills, no ads, mostly accurate printing, easy to turn on/off services. Also, Mac & PC compatible since it's web-based.

Cons: not easy to navigate, printing isn't always 100% accurate with IRS-approved forms, no import/export features

Patriot made my 1st year of paying payroll a breeze!

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Patriot software is awesome! As a first time small business owner I had no clue how payroll worked but Patriot helped me through the first year with ease! Plus you cannot beat the price! I highly recommend Patriot Software to any small business owner!

Pros: - Easy to set up - Easy to make changes - Support answers all of my questions in a timely and friendly manner

Not a paperwork guy!

Jan 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program makes an intimidating chore like payroll a breeze. Just plug the information in and off you go!

The best payroll service I used

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been used a few other online payroll services, but not one as Patriot good, it is easy to set up, friendly platform, also very good customer service. Thanks, I have already help a lot of clients and friends.

Cons: Direct deposit part from the third party(National Pay) is a little complicated, regular ACH funding is 4 days away

Excellent Customer Service

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick set up with excellent customer service that helps throughout the initiation period. Handles Federal and State submissions. Customer service ensured that I was properly set up.

Overall Great Value, Service, and experience. They are improving/expanding their features quickly.

Jan 24, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Of course the price cannot be beat! The customer service has been amazing! Even having my manager call me on the weekend to personally help with a concern. System is overall user friendly and intuitive. Easy to understand.

Cons: Setting up a payroll account is a bit cumbersome. But since I set up many accounts with them (for my clients) I have discussed this with them directly and they are working on improving that part. But once it is set up...it is a breeze to manage!

Better than my last payroll service

Jan 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: wish my cost did not go up

Pros: it is Fast. it is easy to work with. it is helpful meaning help icon is it with the answers when you have a question. I love that room is fast and helpful.

Cons: my dead line for direct deposit needs to be on a wednesday's for me. i did not like it when my fees went up this year. i am a small business and can't afford high cost. that is why i left my last payroll.

Very good software and very easy to use. The features are very nice and the summary of payroll good

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: The features of the product is very good particularly the summary of payslips for all the period together is very nice

Fast and easy setup

Jan 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is simple and I can call with questions. I went from signing up to running my first payroll in a matter of minutes.

Cons: The only negative is that payroll needs to be processed far in advance from a pay date. However, I understand it is for bank processing times.

Makes payroll ' taxes very easy

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Takes 2 min to run payroll each week; Remits tax payments automatically; Mobile friendly; Customer Service is fast

Cons: The payroll + tax service is a little costly; Setup of NatPay direct deposit requires a business bank account (which takes time to setup).

Best Payroll Service!

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy and quick to use! Completing a payroll takes me 10-15 mins. from the time I enter everything into Patriot, print the reports and release the ACH files.

Cons: 941 reports are not viewable until after the due date. Makes it difficult when a payroll audit is due before the quarterly due date.

Payroll for dummies

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Recommend this to anyone doing payroll on a relatively small scale.

Pros: Needed a solution for a small start up. the big players all wanted an arm and a leg. no flexibility on cost/value dynamic. Patriot stepped up with cost effective, surprisingly excellent and well designed alternative

Love this product

Jan 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I am not an accountant, but this product makes everything easy! Things you do not even have to think about are already done for you!

Cons: Sometimes I forget how to locate things, I would love to have a shortcuts menu so I could get to everything quickly!

End of year rush for payroll solution

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The online software runs fast and the pages load quickly. I was on a deadline to have paychecks reviewed and the accountant was fired a week prior. Out went the Account and so did the years payroll information. Lucky for us we were able to input the lost data with all the pay stubs and generate W2's.

Cons: I did care for the process of printing the payroll checks. Either we were doing it the wrong way, or its just set up bad.

The BEST customer service!

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: I have had nothing but awesome help every time I call with any questions! The wait time to speak with a representative is usually little to no wait at all. Thank you for making everything so easy, one less thing to worry about when it comes to running our small business, I love knowing Patriot has us covered.

The software is amazing for payroll.

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the payroll feature and everything associated with it. Being able to print all types of reports is also a plus.

Cons: The accounting portion does really serve my needs for the business that I am currently using it for.

Overall: Payroll help

All necessary function for small business

Jan 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very intuitive to use. All I need was to run a regular payroll to print out individual checks at the end. All these function is intuitively located to use

Cons: Looks limit on printing in ready made checks. I was about to order checks works with those software but printing format was not matching with the product. Need more survey to use but manually issuing checks at this time.

So far, so good

Jan 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: They use a 3rd party service to handle the direct deposits and the application is unnecessarily long. Instead of a fillable PDF, it would be streamlined as a fillable form.

Pros: Hope to save substantially over our previous payroll solution. We signed up for full service, should save us over $350/quarter over our previous solution.

Cons: The sign-up and application process is a bit confusing and convoluted. It's not bad, but it's not as intuitive as it could be and there's a little lingo and jargon that can be confusing for the everyday person.