Who Uses This Software?

We serve American small businesses with 1-100 employees, as well as accountants who offer payroll services in their practice for their clients.


Average Ratings

1045 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
    See pricing details
  • Pricing Details
    Basic Payroll base price $10/mo + $4 per employee
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Patriot Software
  • www.patriotsoftware.com/
  • Founded 2002
  • United States

About Patriot Payroll

Patriot Software offers online payroll to save you time and money. Made for USA small business owners with 1-100 employees. Choose the payroll option right for you: Basic Payroll - base price $10/mo. + $4 per employee. Full Service Payroll - Base price $30/mo + $4 per employee. You run payroll, but let us handle the payroll tax filings. Free direct deposit, or print paychecks.


Patriot Payroll Features

  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Payroll Reporting
  • Self Service Portal
  • Tax Compliance
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment

Patriot Payroll Reviews Recently Reviewed!


Patriot Payroll has great customer service and is easy to use!!

Feb 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: This is a very user-friendly and inexpensive way to get payroll done. This software has saved our company a lot of time and money. I would recommend this product to small and medium-size companies.

Pros: The customer support is very effective and made Implementation process very smooth. The process for logging employee hours and applying deductions are very easy to understand and straightforward. This product has a very user-friendly UI that is clean and very intuitive, this makes reporting very flexible. This is a cost effective solution for small companies as long as you do not need extensive job costing integration into an accounting system.

Cons: The direct deposit functionality is very restrictive at times and they require that the payroll is processed by Monday for it to be distributed to the employee's account on Friday. Patriot Payroll does use ADP as a third party to do the direct deposits. This doesn't really work well with our paperless environment. After you have entered hours you can not go back and correct any mistakes you may have made on a payroll deduction. This is frustrating at times. You have to delete the entire payroll, edit the deduction and then re-enter the payroll. This makes the software feel very clunky, an alternative would be to approve the payroll void the incorrect check and then re-run another payroll.

Vendor Response

by Patriot Software on February 20, 2018

Tony, as of December 2018, we no longer use a third party to manage direct deposit. Everything is seamless and in our software. Did you know that if you are paying your employees by direct deposit, and have set them up with the free employee portal, no printing is necessary on your end? Employees can log in to their employee portal and download paystubs from their if needed, making your payroll paperless. :)

Capterra loader

A low-cost Payroll service

Jul 06, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: It's one of the lower cost full-service payroll providers out there, and it has an attractive feel, and will appeal to business owners who are not full-time HR professionals.

The dashboard is straightforward, decently uncluttered, and shows useful information at a glance, with the ability to quickly dive into more information as necessary.

Running payroll is also relatively easy once everything is set up, and with full-service payroll, they will take care of all filings as well which is nice.

The service is pay as you go, cancel anytime without penalty.

Cons: Running a payroll is a manual process, and when entering hours there doesn't seem to be a method for uploading a spreadsheet or any import process. For some businesses with many employees this would be tedious, unless you use their time tracking service as well (at an additional fee).

They offer additional services, which may appeal to some businesses, such as accounting, but unfortunately they leave those menus intact regardless of if you have the product or not. The result was that as I learned the product, I often found myself on screens that unhelpfully said I don't have a subscription for this. In my opinion those options are cluttering up space, I don't need a constant reminder for a service I don't need. The only reason it is there is for gratuitous upsell, which doesn't help user experience.

The biggest con for me, and the reason I ultimately chose another service, is the setup process. While I'd imagine it wasn't necessary difficult, it was overly complex, and involved printing documents, scanning, initialing, and steps other services don't require (or simplify) for setting up services such as Direct Deposit.

Working with customer support felt like talking to a robot, not a human, who stood behind her curtain of company policies and couldn't engage in real conversation or sympathy for a frustrated customer. In 2018, we have enough robots to talk to, when we speak to a human they should really sound like one.

Great Software for the Price!

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall, Patriot Payroll works very well for my bookkeeping business and I would highly recommend them for other bookkeepers, small business owners, and nonprofits. I was using a very expensive full service payroll software that works inside of QBO...but had so many issues with them that when I switched to Patriot...it was a breath of fresh air! Their support was so much more "supportive" and being able to control the payroll transactions in QBO was wonderful! AND paying a fourth of the monthly fee of the "other" payroll software for better and more reliable software was nice too!

Pros: I use Patriot Software for all of my bookkeeping software because it is reliable and easy to use. It also cost a fraction of what other full service payroll software cost. Their Support staff is awesome and seems more knowledgable than the support reps I talked with my prior full service payroll provider. The payroll reports are easier to run and have the detail I need for my church clients. Setting up the unique compensation and taxes for churches is MUCH easier in Patriot also.

Cons: I don't like the journal entries (JE) Patriot automatically creates when you connect them to QBO. Better account mapping capabilities would solve that issue...but in the meantime I just turn off that feature and enter my own payroll JEs in QBO. I also don't like that I can't assign one employee to 2 or more different locations. You also can't assign more than one pay rate per employee. I have one client that is an employee of the church and of the church's preschool with different pay rates for both. Patriot helped me set up a work around...but it is not ideal. BUT even with these cons...I still love the software and am happy with their service.

What a life saver

Mar 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Even with the check printing challenges, I love the service. Nothing is perfect. We have been with Patriot for over a year now and our experience has been very consistent. We moved from another payroll service that cost about the same but did far less and had issues several times a year. I feel Patriot Software is fair. Most of the time when companies of multi service options as "piece meal" solution, the company does this in order to maximize the appearance of low cost. With Patriot, it is not the case, in my opinion it is to allow business owners to pick what their company needs.

Pros: Easy to use web interface and good help functions if you need them. Quick service if you have questions with their chat help feature. Very knowledgeable staff every time I have spoken to them. Patriot offers many options to pick from in order to meet each business needs. System just works without issues. If you choose, they will file all of your forms for you and I think it is well worth it. The employee portal is a great tool that allows employees to access their information at any time without using any man hours.

Cons: The printing of checks is the biggest issue we have found. It does print well once you setup. Printer setup is a bit challenging. The second part of the check printing issue is when you print on check voucher laser checks, no matter how you setup, it really does not print info in the right areas. Also unsure why you have to enter a check number on the "print payroll" page in order to download the file to print check with. Check numbers are already printed on the checks.

Used it for a month, liking it so far.

Jul 06, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was pretty easy once I got all the forms from the employees and numbers I needed from the state and bank. PS is right their to help you. They don't send a bazillion e-mails but a check up once in awhile. I have only been using it for about a month but so far so good. I did have the advantage of a friend's experiences with other payroll software...she's been through 3 or 4 so far. So I didn't give those a try at all. They will run my 1099's and W-2's at the end of the year for me. We do need to request some services as they don't necessarily do them automatically. I've had great customer service and they patiently walk me through everything when I need it.

Cons:

Sometimes it's hard to know where the online info is that I need.

The "check stub" gives the employee fees as well as the the employer contributions so I cut it in half. But that may be due to the fact that I write the checks instead of printing off a business payroll check.

I would like them to have an option just for commission. You have to put in some hourly thing (I put $1) and then you can put in commission later in the program. So it works, it's kind of like they worked for you for an hour and you paid them $500. Expensive looking hour.

Everything is online ( I am a paper in hand person...) so some times I am not sure where to find what I am looking for. However, a walk-through is just a phone call away (a Pro).

Overall: Took me awhile to navigate everything, mostly because we've never employed anyone before. I needed help to get started and great customer service to get me through the process since I was unfamiliar with all that was needed. They took me from New Hire to setting up the payroll. You can print checks or write them out yourself. It's been pretty smooth.

Competitively priced.

Recommendations to other buyers: I chose the "full service" so I don't have to worry about filing with the Federal government and state. That makes it easy. Also, it was a little less expensive. The program was put together by a guy trying to help others (not just for the money). I liked that he wanted to help others.

Patriot software's Full service payroll ---save the time and hassle of payroll filing yourself

Jan 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is fairly easy to use, and if you don't know how to do something, customer support is very helpful and prompt to respond.

Cons: Any changes made to an employee's info must be done before you start the payroll or you have to cancel the entire payroll and start again after the employee info has been updated. i.e. if you forget to add a wage change to one employee's info and discover this during the payroll data entry process, you have to cancel your work, update the wage info for the employee, and then start the payroll all over again.

Overall: Customer service is prompt, friendly, and helpful. When a mistake was made, they took responsibility for it and covered the fees involved. Payroll input is fairly simple, though any changes made to an employee's info must be done before you start the payroll or you have to cancel the entire payroll and start again after the employee info has been updated.

Recommendations to other buyers: Take the time to review the filing that Patriot does on your behalf. Everyone makes mistakes, and it is important to catch them earlier rather than later!

Vendor Response

by Patriot Software on January 09, 2017

Thanks for your feedback, Katie! This is very helpful user feedback -- we'll be sure to look into ways to make inputting employee info more intuitive.

Thank you so much for sticking with us -- here's to the success of your company!

Full service payroll customer, and wouldn't switch elsewhere!

Apr 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This company provides full service payroll at a bargain price, significantly below their competitors. I have been using them since 1/2017, and have been very happy. Set up is easy, and customer service will walk you through setting up the tax accounts if you need them to. They pay all my taxes for me on time, and submit relevant quarterly and year-end reports to tax authorities. Interface is easy to use and intuitive. Once employees are set up in payroll, I can run my salaried payroll from anywhere, in about 3 clicks. They have a variety of reports to help keep track of taxes and accounting, free direct deposit for employees, and an available employee portal. Before I chose Patriot, I got quote from two other companies, all of which had higher prices and/or set up fees. I haven't compromised one thing to get my payroll through Patriot, at their very economical price.

Cons: There is really nothing I don't like. Set up of direct deposit through Natpay (a company that Patriot uses to handle this service) wasn't particularly friendly, but it was once and done. If you want direct deposit without any additional fees, Natpay needs at least three business days lead time, and if you don't make that, payroll gets pushed back a day, but, really, that's all about planning. They take your payroll out well in advance of pay date, so you have to have it in the account, but that may be all payroll companies for all I know.

Overall: Full service payroll at an economical and predictable price, that does everything that I need it to.

Get a real company to do your payroll

May 03, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

1 / 5
Value for Money

Pros: It is very inexpensive and takes on clients that have very few employees. Customer service reps are EXTREMELY HELPFUL, polite, and very knowledgeable of the program abilities and shortfalls.

Cons: You can cancel ANYTIME, but then you have to send all the State/Government taxes collect to their respective agencies with the appropriate paperwork. Patriot sends all the taxes back to you to deal with. Some taxes are due annually, due the end of January, so if you want Patriot to file it, you have to keep the subscription until that date. Nickel and diming. If you want them to track sick days, accumulated vacation days etc, it is included. If you want your employees to be able to track it through the online portal, that will cost you additional per month. Check out the list of add-ons to determine what is important to you. They offer QuickBooks import of data, but I have yet to see how anything matches anything on the bank statement. Like taxes are deducted from payroll, they show in a different month than the payroll, and the payroll imports as the gross amount which is not the amount sent to the employee by NatPay. If you use a dummy account in your accounting software (QuickBooks) to run all the payroll functions through, this will not bother you and your accountant will made the journal entry additional adjustments. I could not get my first payroll to reconcile, and it was determined that Patriot made an error and did not collect $ 3.60 in taxes somewhere. I am going with when the taxes were going to be sent to the agency, the error would have been found and corrected (depending on the tax agency, some are sent monthly, some quarterly, some annually.) The next payrolls were done correctly. NatPay is a 3rd party vendor that facilitates the employee direct deposit. If you enter a payroll incorrectly and want to cancel, even seconds later, Patriot says it is canceled, but you have to CALL NATPAY otherwise it goes through. Be sure to not miss the pop-up warning. I was advised they are working on a better solution to make sure it is clear what to do in order to cancel a mistake payroll that was submitted. The site is not all that easy to navigate. There are report and default options that may not be easy to locate how to set. Strongly suggest that you contact customer services and they will walk you quickly through the process. I have worked with 4 different Payroll service companies over the last couple of years. They are not all the same, they each have strengths and weaknesses and wide range of costs. From what I can tell, they all do the payroll functions of collecting and distributing employee payments and taxes correctly. The big difference, besides costs, is what they include in the base price, and if/how they enter this information into your accounting system like QuickBooks. With any payroll service, you always have the option to enter it manually into your system from the paystubs which ensure it is entered how you want it.

Vendor Response

by Patriot Software on May 05, 2017

I'd like to take the opportunity to clarify some of your misgivings about Patriot:
1. You are correct, you can cancel anytime. If you do cancel, we do give you any money back we have collected so that you can make your filings yourself. If you want Patriot to file, for you, (we'd be happy to), you just need to cancel after the filings have been made.

2. You do not get charged to keep track of sick days or vacation days. There is a free feature in the software called "Manage Time Off".

3. Next pay periods DO automatically populate. This was a feature we added last year.

4. All payroll reports are under the Payroll tab under "Reports". We have an excellent "Payroll Details Report" where you can adjust dates and select specific employees and/or taxes to view. These can be grouped in a variety of ways: check, employee, paydate, totals

5. Once you run a payroll, a file is instantly sent to Natpay. If you void the payroll, you are correct, you will want to call Natpay and make sure the file has been canceled. Because this is a third party vendor who handles direct deposit, we can't control how their system works after the file is sent, unfortunately. We do give warning in the system to remind you. (We want to be sure your employees are only paid once.)

6. Our QB export only sends by pay date, not pay period.

7. We appreciate that we can make our navigation easier, and our UX team is on it!

I'm having a customer support rep reach out to you to help you with these things. We are here for you, Chris. We want you to be among the thousands of satisfied customers Patriot serves every day!

Top Notch customer service, implementation and good value

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer service is the best feature; they are so willing to go above and beyond in getting the software setup, training, and any questions along the way. Once set up, the software is easy to use and is a very good value.

Cons: I would like the reporting to be a little easier to find and more to the point. Most times, I don't need a detailed report, I just want to know how much did I pay out to employees in total and how much tax total (liability and expense) did I pay. Another thing I would like to see is a place to add accrued PTO and have it automatically add the time. Currently, I have to manually add the PTO on the 1st of every month. Setting up the Nat Pay direct deposit was a bit unsettling as there is a final step that must be completed or the employees don't get paid. This is where the staff of Patriot went above and beyond to help ensure that I didn't miss this crucial step. Still, this is a great software solution and I'm happy to have it.

Great and affordable total payroll and more

Feb 17, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, functionality, total package.

Cons: The only con is that I would like for it to handle multiple tax rates and tax groups better.

Overall: I have used Patriot Software for several years and love it. It's the total package. My employees handle their own time cards and payroll forms, Patriot handles all the taxes and filing. All my HR tasks are managed online as well as document handling. For the price, you can go wrong.

Recommendations to other buyers: Try it out. For the vast majority of small businesses like ours, this is the perfect software package at a very affordable cost.

Vendor Response

by Patriot Software on February 20, 2017

Thanks for your helpful feedback, John! The employee self-service is one of our favorite features, too. We're constantly working to improve our software, so be on the lookout for even more features in the future!

Patriot Software the solution to put payroll in the easy column

Jan 04, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You enter the hours and process the payroll. They handle the filing and all the calculations.

Cons: They were not sure if we would be required to pay SUTA as each state is different. But a call to the state got the information we needed and a call to patriot software finished the setup.

Overall: We needed a software that would handle Payroll and filings. Patriot software fit the need perfectly. No software to upgrade, no tax calculations to handle, no filing to take care of -it is all handled by a patriot. Just simply download the W2s and print and if the employee has agreed to receive an electronic W2 then attach it to their login. They enter the portal and can get directly to it. My favorite part is the no-nonsense filing. You run the payroll and the file. You can even print your checks or set up direct deposit. This software works for you not against you!

Recommendations to other buyers: Use the Free initial setup with customer support and you will be running in no time.

Vendor Response

by Patriot Software on January 09, 2017

Wow, we are over the moon from your review! We are so happy to hear that payroll is a breeze for you. We also know that getting all your rates in order is a bit tricky -- our customer support team is always available to help sort it out, plus we've got a State Payroll Guide that outlines specific payroll info by state: http://bit.ly/2iW2JLZ

Hopefully this helps and thank you for being our customer!

Excellent decision to change

Jun 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are a CPA firm and our company made a major switch from another payroll provider. The switch couldn't have been easier or smoother!! The customer support team is AMAZING and so easy and helpful to work with. We are extremely pleased that we made the switch.

Pros: I love how easy it is to manage my data myself without having the "support team" have to make different changes. I love the ease and quickness of the quarterly reports. I love the 2 day direct deposit turn around.

Cons: There are a couple of reports that I had been used to getting from an other software company. I use them often, and although I have cobbled up similar ones, they aren't quite as easy to read/use. I also wish that Patriot did the new hire reporting.

Simple & Straightforward without breaking our Small Business

Nov 01, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This product is so simple and easy. No software to install or updates on the software, this is a web portal (aka "the cloud") where you can essentially log in from any computer. Testing this out for 1 month was a breeze. It's not complicated and the GUI is straightforward and not riddled with numerous options so you know exactly what you're looking for.

Cons: 2 things ... (1) if you made a mistake on a payroll check you can't go and easily re-submit the correct hours, you have to cancel the payroll check and start all over. Somewhat of a nuisance, but I can understand the IT security logic for not wanting this to be "open access" for anyone because fraud would run rampant. But I've made mistakes on checks and had to start all over again... (2) is they are open from 8a-5p EST time zone. If you're on any other time zone don't wait until 8pm at night when you've got a problem and need some help.

Recommendations to other buyers: From the get go this was just easy as apple pie. As a small business owner I looked at other solutions, but this seemed to fit our needs perfectly without paying an exorbitant amount of money.

Chose Patriot

Mar 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that Patriot Software is very user friendly! The site isn't cluttered. The payroll reports are easily downloaded. I did a lot of price comparing before choosing Patriot! They are very reasonable and without the headaches of Quickbooks!

Cons: If I had to think of a con, it would be that if I'm in the middle of entering a payroll and I realize I need to make a change to an employee's information, I need to cancel the whole payroll or wait till next time. I understand the reasoning, so this complaint is more directed at the user!

Overall: I like that Patriot Software is very user friendly! The site isn't cluttered. The payroll reports are easily downloaded. I did a lot of price comparing before choosing Patriot! They are very reasonable and without the headaches of Quickbooks!

Recommendations to other buyers: I'm so glad I made the choice of Patriot for our payroll! It has made my job a lot easier!

Vendor Response

by Patriot Software on March 09, 2017

Thank you so much, Stephanie! We put our customers and users first when designing our software. We couldn't be happier to hear that we've made your job easier! Keep sending us feedback--we're listening, and we strive to make our software even better for you.

User friendly/ Very easy to use software

Dec 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You have access to you pay stubs are able to print whenever you need them without having to deal with HR.

Cons: My employer has been using this system for over 3 years. I can only remember 1 issue where I was not able to clock out at the end of my shift. That issue was resolved by my employer without them having to call customer service. Beside that, never really had a problem with Patriot.

Overall: Patriot is very easy to use software. Employees gets access to update their info anytime, anywhere.

Patriot Payroll review

Jul 26, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: great customer service, price is 80% less than what we paid our previous service adp. easy to implement, very intuitive

Cons: the direct deposit functionality is very restrictive. they require that the payroll be processed by monday to be in the employee's account on friday. they use a third party to do the direct deposits.(with adp you can do it right up the the day before payday) i think they need to address this to accommodate a more and more paperless environment. also if you make a mistake on a payroll deduction you cannot go back and edit the deduction after you have entered hours. you have to delete the entire payroll edit the deduction and then re-enter the payroll. very clunky. the alternative would be to approve the payroll void the incorrect check and then re run another payroll. :( To get around the lead time required for direct deposits, you can (1) do an ACH from your company account manually - banks usu charge for this feature or (2) set your employees up in bill pay but this also allows any one who might see a bank statement to also see payroll numbers so you must be careful with the descriptions you give these transactions. the data export to Quickbooks is bogus if you are looking to enter actual accounting numbers in to quickbooks

Overall: great customer service, price is 80% less than what we paid our previous service adp.

we can get through to real people and not be on hold

Recommendations to other buyers: the direct deposit functionality data import to your accounting system forgiveness for mistakes in data input if possible do implementation at year end. if not year end quarter end

This company is easy to use, and customer service is 100% RELIABLE EVERY TIME I CALLED. Value for what they do versus what you pay is amazing!!

Jun 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I highly recommend this product. They are WAY cheaper than any other payroll company that I looked into, and the services Patriot Software offers versus other payroll companies was the exact same, if not better.

Pros: I love that answering questions during the set up process was easy. I also loved that the first month was free so you could try out their software risk free. Every time I called them (and it was a lot because I had no idea what I was doing) they were very knowledgeable which made me feel like I could trust them. They never got impatient with me or made me feel bad because I had so many questions. Each representative patiently sat with me on the phone to walk me through anything I needed, for sometimes 20 to 30 minutes at a time.

Cons: I wish they had a 24 customer service because I had more free time to set things up after everyone goes to bed at night. But that's such a slight thing, I wouldn't really count that as much of a con.

Don't wait. Sign up today!

Jan 13, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and a great value. Video tutorials are very useful.

Cons: The only downside is the fact that they operate on eastern time and I'm on pacific time. If I need to speak with customer service after 2:00pm my time, I am not able to get help until the next day. It just requires me to adjust my workflow a bit. With that said, they offer very detailed online help which includes video tutorials.

Overall: Patriot Software is affordable, easy to use software. Support staff is friendly and easy to reach. If your small business is looking for accounting software that is headache free and easy on your budget, I highly recommend Patriot.

Recommendations to other buyers: Don't hesitate to give Patriot Software a try. With their generous free trial, you have nothing to lose.

Vendor Response

by Patriot Software on January 23, 2017

Thank you Amy! We are looking into what we can do to help our beloved west coast customers even more.

Love Patriot Payroll

Jul 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: excellent thus far I have been with them for about 4 years - will continue with them

Pros: some live all the time easy software to use can do it at any time on screen easy to use make a mistake easy to fix

Cons: wish they would tell you what to put on for state demands versus you cracking your head to find the information -however, they do provide you the links which is helpful but the state websites are hard to navigate

Easy and Quick Payroll Reporting

Jun 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: Patriot Payroll is extremely simple to use. I particularly like that it generates my payroll tax liabilities, like Form 941 and W2s for example, with the information submitted from the monthly payroll logs. Prior to using this software, I spent hours working on payroll tax liabilities. Now, it is as simple as logging in the date range for the tax information you need and in seconds, the tax reporting forms are available. That simple!!! So glad I didn't waste time with other payroll software prior to finding Patriot. Not sure if any other vendor can stack up to Patriot's ease of functionality.

Pros: I love that this payroll will prepare my Form 941, W2 and all payroll tax liabilities. I love that I only have to type in the employee's hours and the software does all the calculations for deductions and taxes.

Cons: There is nothing I do not like about this software.

Absolute Steal for Amazing Service!

Apr 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We were looking for a low-cost but comprehensive payroll option for our small nonprofit and tried several options: Patriot was the best, by far! It saves up a ton of money, but more importantly, time every month. It's easy to use and very accurate: something critical, given the potential consequences for failing to file/pay taxes--or doing them incorrectly. We are 100% satisfied with Patriot, and would recommend it for anyone!

Pros: Ease of use Comprehensive service (payroll, taxes, direct deposit, reimbursements, pre-tax expenditures, reports) Customer service (among the friendliest, most competent--which is short supply these days, and fastest I've ever used) VALUE: Patriot is cheaper than all the usable options we tested

Cons: Only one minor one: it doesn't have automatic payroll processing for those pay periods when we don't have any payroll adjustments.

Vendor Response

by Patriot Software on April 22, 2016

We are so happy we are giving you the value your non-profit deserves! Your kind words about our product and customer service made our day!
We are taking note of your request for automatic payroll processing. We are listening!

Overall like this payroll provider

Feb 15, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall one of the most cost effective payroll providers out there.

Pros: Currently using Patriot with three different companies. Set up for the payroll was easy they even helped correct information when I made an error in the set up process. One of the three companies I use this for also uses the time and attendance feature, love that too. The employee portal for employees to look up their payroll history is straightforward and easy to navigate. I love the fact that the employees can set up their own direct deposit accounts in the portal. Tax service is great (use with two of the companies).

Cons: Employees with multiple rates can be an issue. Most other services offer either two or three day processing for no extra charges.

Patriot Software

Nov 16, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: IT does the job and it does it for Cheap

Cons: It does not have a lot of automation features to save time.

Overall: It is useful software, It will effectively replace quickbooks for a small business. It will cost significantly less than a quickbooks subscription, However is not as streamlined. To get things done will take more work. However as a Non accountant small business owner it was better in my eyes to go with Patriot.

Recommendations to other buyers: I think its a very economical replacement to quickbooks.

Solid Affordable Option

Jul 18, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that it leaves me in control of my client's payroll.

Support has been excellent and has been extremely receptive to a couple suggestions/requests I've made.

While it doesn't directly impact the software itself, I sincerely appreciate the founder/owner's personal values.

Cons: I'd prefer to see data entry forms be a bit smaller/more concise to ease data entry and a couple data entry locations are not where I would have expected them--just took a little getting used to. Because most of my clients are in Ohio, municipal income tax withholding is a big issue. Being able to specify different mailing and work addresses would be really helpful. The majority of my clients are churches and ministries who have clergy employees. In the current iteration, housing allowance has to be manually entered each payday; however, following a conversation with my support guru, I'm happy to say Patriot is working on a permanent solution.

Overall: As an accountant who prepares payroll for a couple dozen clients I've used at least half a dozen payroll products over the years. I recently moved my entire client base to Patriot. I've found it to be a solid, affordable solution. I'm looking forward to a long, mutually prosperous relationship.

Recommendations to other buyers: Other solutions might be a bit slicker but few can match Patriot's combination of capability and cost. Check it out.

Vendor Response

by Patriot Software on July 18, 2016

Thanks the feedback Jerry. We're glad to hear you are happy with the support you are getting. We love making our customers happy, and hope a solution for you will be coming soon.

Simple, headache-free payroll for busy office managers

Apr 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is very intuitive and simple. There are enough options and features to enable the payroll systems to function the way I want them to, but just enough features that I don't need any extra training to use this software efficiently.

Cons: I really have no complaints. It's not an aesthetically pleasing interface, but I'm happy to trade that for the quality I get for the low price.

Overall: I love how simple and intuitive Patriot is. I have alot to think about everyday as the office manager of a solo attorney law office, including bookkeeping, billing clients, performing the duties of a legal assistant and other office tasks. I'm glad I can rely on Patriot to calculate and pay taxes and file my tax documents so I don't have to juggle all the due dates doing it manually would entail.

Recommendations to other buyers: Take advantage of the demo offered by Patriot to get familiar with the functionality before signing up. That way you can use it efficiently from day one. Also, take advantage of the free payroll setup the company offers.

Vendor Response

by Patriot Software on April 14, 2017

Kenal, we're more than happy to provide headache-free payroll for busy office managers like you! You can count on us to calculate, deposit and file your payroll taxes--so you can get back to running the office.

Patriot Software has saved me and my Business

May 30, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: So far, They have blown me away with all the feature they offer. They have made my payroll and billing so easy.

Pros: The ease of use, It was so easy to set up. The great customer service. I love that I don't have to worry about paying my taxes they do everything for me all in one spot so there are never any questions.

Cons: I wish I could have multiple users on one account. I would also like to see that you can create an invoice and be able to edit it without deleting and creating a new one. (Ex. If you have to add a late fee)

My experience was great with Patriot!

Mar 27, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: I loved how easy it was to use patriot and the online stuff is super simple and its very easy to run payrolls. I was also never on hold for longer than 5 min if I had to call support which was amazing.

Cons: Only problem I had is that they didn't have my unemployment tax percentage correct which costed me in fines by the time I realized it.

Vendor Response

by Patriot Software on March 30, 2018

Thank you for your terrific review, Kerri. I wanted to be sure you knew, however, SUTA rates are individual to each employer and are assigned by the state department of labor and vary based on the industry, company's experience, and, sometimes other factors as well. The employer would receive a "SUTA rate notice" from their state's department of labor with an effective date. Because of this, SUTA rates are entered by the employer and not Patriot.

Patriot Payroll: simple, easy to learn Payroll Product

Aug 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: I am glad I tried it! I spent some time doing research and find your software just perfect for the small payroll I am doing and I would definitely use it again in assisting other small businesses with their payroll needs. Thank you!

Pros: The software is intuitive - screens are easy to navigate. It appears to have been developed to be as straight-forward as possible, so even those with little experience should find it easier than they imagined to process their own payroll. There are very good references for all your payroll questions. Again, I like how straight-forward it is to find that info within the program's library of information, and the links embedded within the easy to understand documents make is super easy to source additional information and documents, if you would like to do so. I hadn't processed payroll in several years, and this program made it so very simple to set-up a company for payroll, and start processing right away. The introductory offer provides additional value to the already very reasonable monthly rate. There is also an adequate library of payroll and tax reports that makes handling your account 'manually' easy and effective.

Cons: Residing on the West Coast, I suppose the hours of your customer service would be the area I would like to see improved upon. It would be nice to have access to customer service up to at least 6pm Pacific Standard Time.

Easy to use

Jul 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Spend some time getting to know the software. Although, it is easy to use, it helps to get to know the lay of land a little bit to find out if this software really meets your needs.

Cons: Not much to dislike as yet as I whatever parts of the software I have used (payroll mainly), they work just fine. However, I am having a bit of problem getting the direct deposit going with Natpay as they are very slow in responding.

Spend some time getting to know the software. Although, it is easy to use, it helps to get to know the lay of land a little bit to find out if this software really meets your needs.

Overall: Very user friendly interface. Payroll is very easy to do. Setting up the payroll account is also a breeze. The software also gives very detailed instructions on how to setup automatic deduction of taxes and all the paperwork that needs to be filed with the state franchise department.

Recommendations to other buyers: Spend some time getting to know the software. Although, it is easy to use, it helps to get to know the lay of land a little bit to find out if this software really meets your needs.

Vendor Response

by Patriot Software on July 26, 2016

Thanks for the terrific review Andrea.

PAYROLL WITHOUT TEARS

Jan 25, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Patriot helps you to organize your HR and payroll with little effort and so much ease especially as it comes in very handy with tax issues. It is also very affordable and requires little payroll knowledge. This leaves you with much more time to focus on other aspects of your business.

Cons: Patriot will have to expand to be able to cater for companies with staff more than 100, especially as more companies keep opening branches and subsidiaries.

Great customer service, a decent alternative to Quickbooks for payroll

Jun 03, 2016
5/5
Overall

4.5 / 5
Ease of Use

3.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Patriot Payroll has knowledgeable and helpful customer service located within the United States. The selling point for me was when customer service actually called me back when they had more information to share on a problem I was having. Their website is user friendly. What I need is generally right where I'd expect it to be.

Cons: There are a few quirks that could be address. We have multiple pay rates depending on job location. I can tweek their system to make this work, but it isn't straight forward. The downloads to QB were not in a format that makes balancing your checking account very easy (paychecks are entered as 1 line item; payroll liabilities are entered as multiple items). As a result, I manually enter the info into QB. Not a problem for a few employees, but would be if your company is large.

Recommendations to other buyers: The value to service is excellent in my opinion. I didn't want an overloaded payroll service. I can deal with what Patriot is lacking. It is soooo, let me say again, soooo much better than dealing with Quickbooks. Quickbooks is great right up until you have an issue. Then throw it out.

Capterra loader

Very satisfied user

May 22, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It has chat section in their customer care service and this awesome and too fast to get information, request help and send quick feedback. Price is perfectly matched, it is just excelllent. Reporting is awesome as well as the search tool. It's too fast to pay by employee section.

Cons: Though everyone says that it is simple to use, I found their interface a little bit clunky and difficult. And other things are just great. Everything is working properly.

Fantastic service!

Jan 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The customer service. When using an online service, there's always a fear that it may be difficult to speak with a live person. You can rest assured their customer service reps are ready to help in any way they can. They're knowledgeable, friendly, and prompt.

The layout of the website can be a little tricky until you get used to it. I recommended calling in and letting them guide you through the setup.

Cons: The website can be a little tricky to learn at first. I highly recommend calling them and letting them walk you through the setup.

Overall: We are a small business with only one employee. We look at using another national payroll service, and the cost was more than what would make sense for us. Patriot Software has made my life so much easier. They walk you through using the online service, and their customer service is top notch. I had a question in the beginning and used the chat feature and had an answer within 5 minutes. As a paid user, they file all of the necessary state and federal paperwork for me which takes a load of stress off. Overall, I have been very satisfied with Patriot and I will continue to use them!

The customer service. When using an online service, there's always a fear that it may be difficult to speak with a live person. You can rest assured their customer service reps are ready to help in any way they can. They're knowledgeable, friendly, and prompt.

The layout of the website can be a little tricky until you get used to it. I recommended calling in and letting them guide you through the setup.

Payroll made super easy

May 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: Great customer support and help both with setting up and with continued support as needed. It runs so smoothly though that I often forget about all that is happening behind the scenes.

Pros: The software is so easy to use that I rarely have had to call for assistance after setting it up. Employees can easily enter their own hours daily for review and then payday is as simple as a few clicks.

Cons: I have no complaints at all and have been very pleased for over a year of daily use so far.

Great for Small Business Owners; been using them for 4 years and Patriot Payroll continues to grow!

May 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: Since 2014 when I setup our company; I was looking for an inexpensive and easy online solution. Patriot Pay is what I found. Super easy to use and setup. PP is growing and with features like free Direct Deposit and QuickBooks online integration, this makes it a great value for a small company.

Pros: 1) Customer Service can be reached via online chat or by calling support 2) No software to install; Patriot Pay is online. 3) Has lots of integrations and those continue to get better (QuickBooks online, Direct Deposit) 4) I've seen this company grow in the past 4 years and quite impressed

Cons: 1) Customer Service is available only during working hours--not available at night or during the weekend.

This software has made my job easier and stress free!

Aug 08, 2015
5/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: All I have to do is import payroll and Patriot takes care of the rest. This includes computing payroll, filing, submitting taxes and keeping track of vendors, taxes and payroll. It is very easy to use and affordable. When ever I call with questions, the staff is very helful.

Cons: Once we get used to a customer service rep, we are informed that they no longer work for the company. It is disappointing to have to start over with someone new.

Recommendations to other buyers: I recommend that anyone having to deal with payroll give this company a try. I was very reluctant to try this software, but is has been a life saver.

Vendor Response

by Patriot Software on August 10, 2015

Thank you for the great review Kathy. We actually have a very low turnover for our customer service reps, and rest assured all of our customer service representatives are as knowledgeable (and wonderful) as the next. We won't leave you with anything less than superior support.
We're happy to hear we are a stress reliever for your business. After all, who needs more stress because of payroll?

Great Payroll System

Sep 21, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and understand. It has saved me hours of work, stress of getting payroll done and takes care of all the payroll needs. Love the online chat.

Cons: I wish the time off feature could be easier to understand. I have struggled a bit with this and it should have employer capability to delete entries. I have no other faults with this program except the time off, vacation feature. This should be improved.

Overall:

I reviewed many payroll systems and decided on this product because of the ease, customer service and cost. I haven't regretted this decision at all.

Recommendations to other buyers: Call and have your list of questions, mine have always been answered and the online chat feature is great!

Capterra loader

Not fancy, but reliable and affordable with amazing customer service.

Jun 07, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Without a doubt, some of the best customer service on the internet with immediate online chat anytime you have a question. When you are doing payroll and need an answer, you do not want to have to send an email or sit on hold. You want answers fast and I have never been disappointed in the speed, knowledge or helpfulness of the chat support.

The user interface and features are nothing fancy, but get the job done.

Cons: I wish I had more control over my coding of labor distribution. I used QuickBook Desktop payroll service for years and had complete control of the coding of wages to multiple labor codes regardless of wage types(hourly, salary, commission. Later I had to change over to QuickBooks Online (QBOL) payroll service and lost much of this control. Patriot Payroll is a fractioin of the cost of QBOL and just as good.

Overall: Accurate, easy to use payroll service at an affordable price with great support.

I am so glad I found this payroll service!!

Jul 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: Bottom line, this is a great value for your money. As a small business owner Patriot Payroll fits my needs perfectly. I use the basic service, so they calculate my taxes and payroll then I write the checks. They gave me the confidence to run my own payroll with no stress. I would encourage you to give it a try. I started with my free month (yes, it is totally free) and liked it so well I stayed with it.

Pros: Inexpensive. Easy to use. Customer service answers their phones AND are actually helpful and friendly. Have even used the online chat feature with great success. Quick and easy payroll. Sidebars contain links to everything you need, so no lost time searching the website. The online "help search" gives pertinent choices. No contracts - for real!! Lots of add-ons if you want more than just the Basic service. Easy to find and print tax data when needed.

Cons: After using Patriot payroll for almost a year now , I can find nothing negative to say about it. I have no complaints!

Patriot Software revolutionizes small business payroll options!

Jan 26, 2016
4/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

2.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: As a small business, Patriot Software takes the guesswork out of managing payroll and accounting. I plug in employee information, run a payroll, and Patriot does the hard work of managing taxes and deductions. I can run a variety of reports and it makes payroll seamless.

Cons: They work business hours - and so do I. I am running into a problem where I need to speak with someone about some withholding options, and my opportunity to make a call is after 5:00 EST, I can't reach anyone to discuss it. I have to call between the hours of 8:00 - 5:00, which isn't very convenient.

Recommendations to other buyers: Despite the business hours issue, I have enjoyed my experience with Patriot Software. I tried a couple other payroll options prior to Patriot Software, and none of them fit what I was looking for. Either the price was astronomical or the services were sparse. As a small business, it's important to have the features I need at a price point I can justify. With Patriot Software, I don't have to settle. The options I want are at the right price point. And, I can add and remove features.

In comparison to others it's fine

Apr 19, 2017
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Price-wise it's competitive, good customer support, they take the money as soon as it's calculated unlike other companies who make you "ask" to take it 2 weeks later.

Cons: Not easy to navigate, can't delete previous employees so they show up forever, you have to pay for the basic payroll separately to get the full service. Too many areas that aren't applicable that I have to go through to find what I'm looking for.

Vendor Response

by Patriot Software on April 24, 2017

Hi Brittany, you are correct, if you have run a payroll for an employee you cannot delete them from our system.(Note that according to the Fair Labor Standards Act (FLSA), you must keep payroll records for at least three years, IRS requires 4 years, and some states even longer.) You can, however, "inactivate" your employees in our software, and are able to toggle between "show inactive"/"hide inactive" employees. I hope this helps!

I am a fan!!

Jul 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: My Clients are blown away by the pricing. I hope Patriot doesn't take off and do huge price increases. We took a 50% jump not too long ago, but they were extremely underpriced, in my opinion. Now, let's keep the increases moderate and I will stay for a long long time!

Pros: The support is great and the people are US based and SO easy to understand.

Cons: All payroll is rough to get set up. I would like to see some tools to help onboard Clients.

Happy with Patriot

Jun 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: have had good experience with the software and the ease to talk to a representative. I was new and they were patient in helping me understand the software.

Pros: I love this software! It's easy to use and I don't have to worry about filing the taxes or the reports. We do payroll for many clients and this really helps keep things simple.

Cons: So far I haven't found anything I dislike about the software.

Patriot User Review

Jul 10, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: Very good overall experience from cost to use. Also, very user friendly for the employee, taking some burden off of my shoulders.

Pros: Patriot definitely provides a lot of value for the spend. Also, the software provides much more flexibility than that provided by the more well known providers (Paychex, e.g.).

Cons: Patriot seems to be very concerned about enhancements to the program. Which is good. Sometimes, though I've run into a misunderstanding about the enhancement works which has caused some angina. But, the customer service is always cool/calm/collected and helps me work thru the problems

Exactly what I needed

Dec 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I needed a basic payroll program that was cost effective for use at the church where I am an administrator. This online program is exactly what I needed. They were able to help me set it up since our ministerial staff has some deductions and reimbursements that are unique to people in ministry. It was easy to begin using and I am very pleased with it. I think for the cost of the program it is great. I use Quickbooks for my husband's company and I am seriously thinking of switching his company over the first of the year.

Cons: My only issue with it are things that I think are unique to ministry and perhaps the pastor's payroll. I have to change it manually week-to-week to make some changes, but again I think it is unique to his situation. It also took me a while to find my monthly employees not just my weekly ones. I call to customer support solved the problem.

Great Time Saver!!

Jul 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Saves time and money! The time savings and elimination of stress about deadlines is so worth the cost of the software. Easy to learn; No setup snags and no learning curve.

Cons: Would like to be able to handle several companies under one platform even if it would mean paying separate fees. I have to have an "account" and login for each company.

Overall: I use this software for several companies; each one with a unique situation. The software is very adaptable to all sizes of employers. You can use all or part of the functions, depending on your particular needs.

Recommendations to other buyers: Consider the time you will save when you use this software. One late filing fee or penalty could outweigh the cost of the software.

Vendor Response

by Patriot Software on July 18, 2016

Good news Kathy: We have an umbrella login for accountants and bookkeepers who are a part of our free Royalty program. We will reach out to you with the details. :)

GREAT!

May 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Its very easy to use and if I get stuck I am able to chat with someone within one minute!

Cons: Doesn't offer some things I need like when I have employees that need 1099. There is only so much patriot does

Easy to navigate and great customer service!

Nov 17, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy of use

no more taxes to pay by check

great customer service

No more filing of tax reports

Cons: price went up a lot this year

Overall: I have been using this software (after trying to do payroll on my own) for about two years. I only have to enter the hours (or for a salaried employee) and they do the rest! I have no paperwork to file anymore. I don't have to send in the checks for taxes. Excellent customer service either via chat or phone.

Vendor Response

by Patriot Software on December 02, 2016

Thank you for your review, Marcy! We designed our software to do almost everything for you, so we're happy to hear it's working out for you. We also strive to set the price right for small business owners -- our prices haven't changed in the past year. It's still $25/month for Full Service Payroll with one employee, plus $4 for each additional employee. Feel free to get in touch with us at info@patriotsoftware.com or 877-968-7147 should you have any questions!

Patriot Software

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of Use

Time Saver

Customer Service is quick and responsive

Takes the stress out of doing payroll

Cons: I haven't had any experience that was negative so far

Overall: I have the payroll and time clock manager functions. I think it's quick and easy to use. I like that all the filing with the government is taken care of automatically and I don't have to worry about it. Makes everything a lot more manageable. The few times I have had to contact customer service like when I was setting up the time clock information, the people were friendly, knew what they were talking about, and were able to quickly get me where I needed to go. I would definitely recommend trying it out. It's much cheaper for me than when I had another payroll company managing my payroll.

Recommendations to other buyers: Try it out. It's free for the first 30 days. I have never felt pressured into getting more than I wanted or needed.

It's like having an extra employee on your staff.

Jul 05, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: The price is great and the features are better than Intuit and other programs.

Pros: The time that is freed up by the auto tax deposit is the best feature.

Cons: The set up is more demanding than most payroll programs. It is necessary but it is a learning curve. After the 1st time, you get it.

Vendor Response

by Patriot Software on July 11, 2019

Thanks for the fantastic review Kendra! We love that you are receiving the value you deserve!