---
title: "Patriot Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Patriot Software the right Payroll solution for you? Explore 3965 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/116050/Patriot-Software/reviews/"
page_type: "reviews"
language: "en"
---

Patriot Software

4.8 (3965)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated August 26th, 2026

# Reviews of Patriot Software

Ease of use

4.7

Customer Service

4.8

## Pros and Cons in Reviews

AL

Abigail L

Owner, Chief Content OfficerPublic Relations and Communications, Self-employedUsed the software for: 1-2 years.

“Patriot is the best tool I've found that makes it easy for a small-business owner (solopreneur) as an S-Corp to run payroll and manage everything seamlessly without overpaying. If I have questions, their team is a simple chat or phone call away.“

April 3, 2026

SB

Sharman B

Marketing Director, PublisherMarketing and Advertising, Self-employedUsed the software for: Less than 6 months.

“Managing my accounts couldn't be easier from adding clients, monitoring amounts owed to easily including 1099 contract vendors.“

March 9, 2026

AS

Amy S

VPReal Estate, 11 - 50 employeesUsed the software for: 6-12 months.

“It went from barely functioning time tracking and transferring data to everything being in one app. Despite the limitations, we would recommend Patriot to others looking for a stable, customer service oriented company to run their payroll.“

April 3, 2026

Carolyn B

AdministratorComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months.

“It was a little confusing to set up in the middle of a tax period, and we had to call so that money we had already deposited with federal and state agencies wouldn't be double charged and double remitted.“

May 26, 2026

RP

Rebecca P

DirectorMusic, 2 - 10 employeesUsed the software for: Less than 6 months.

“For a small business or nonprofit (like me) that needs reliable payroll without paying for a much larger HR platform, Patriot is a practical and budget-friendly option.“

May 26, 2026

ST

Sandra T

OwnerAccounting, Self-employedUsed the software for: 1-2 years.

“The requirement to process payroll four days ahead of time is a little inconvenient but I do know there is an option to prefund.“

March 27, 2026

TF

Teresa F

Founder, Solutions AdvisorComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months.

“Our contractors previously lacked portal access to review their payment history, so this feature has improved transparency and reduced administrative requests.“

March 3, 2026

SK

Scott K

Founder and PresidentInformation Technology and Services, Self-employedUsed the software for: Less than 6 months.

“There was an issue with my state unemployment insurance being overpaid by about a dollar, but Patriot was out in front of this and provided a refund transaction.“

April 3, 2026

## Showing most helpful reviews

Showing 1-25 of 3965 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Victoria M.  
CEO  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Affordable and User Friendly"

August 21, 2025

5.0

Overall, my experience with Patriot Payroll has been great. I appreciate quality software that is user friendly and easy on the budget!

Pros

Patriot Payroll has been a huge help since my previous payroll software went sour. I was able to transfer my payroll info into Patriot quickly and efficiently using their help pages. The price for the payroll software is affordable for clients like myself who are solo practitioners.

Cons

There is a learning curve to using software like this, but that is to be expected. Their help pages are easy to follow and the videos that demonstrate the steps are a great added touch. Reminder emails about approving payroll would be helpful.

Switched from

[Wave](https://www.capterra.com/p/178021/Wave-Apps/)

Negative experience with Wave that resulted in needing to transfer to new software.

Review Source

JF

Jay F.  
President  
Renewables & Environment  
Used the software for: 2+ years

### "I love Patriot Software!"

May 22, 2026

5.0

In one word, EXCELLENT. I have been with them for about ten years. The platform is very easy to use. I am a very small business. I don't have time to keep up with all the federal and state payroll regulations. Patriot Software does that for me. When I need support, I always get a live agent RIGHT AWAY! I don't have to try and explain my problem to a robot. The price is remarkably low compared to other services I looked at.

Pros

Very easy to use. When support is needed, I always get a LIVE agent without having to go through several automated responses first.

Cons

I honestly cant think of a single aspect that I do not like. I didn't like that you couldn't set up recurring salary payments but that has been added recently.

Switched from

[Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)

My old provider was very expensive and not suited for small business. Tech support was difficult.

Review Source

MD

Michele D.  
Owner  
Publishing  
Used the software for: Less than 6 months

### "A Great Company with Hopefully Temporary Limitations"

February 14, 2025

3.0

As I said, the customer experience was great. I was disappointed to have to move on. These limitations may not impact other businesses, and I would gladly return to Patriot Accounting if these issues are addressed. They truly are good people.

Pros

First, I want to clarify that this is NOT a negative review. After using QuickBooks for over 20 years, I was pleasantly surprised to find that Patriot Accounting offered everything my small business needed: exceptional customer service, reasonable pricing, and an attractive, intuitive online platform.

Cons

The software has two major limitations for a service business. First, it cannot accept deposits or progress payments for a job; payments can only be made against an existing invoice. While this might not be a problem for some, it created significant issues for me. Once a payment is applied to an invoice, the invoice is "locked" and cannot be modified. This restriction becomes problematic when a customer wants to add or remove a service from their project, or if I want to apply a discount for any reason. The workaround suggested by Patriot—using a journal entry to receive payments (to a bank account but not directly to a customer) and later deleting this journal entry to apply the payment to an invoice created at the end of the job—is completely impractical. The payment and the final invoice would often occur in different years and accounts receivable reports would become meaningless.

Alternatives considered

[Wave](https://www.capterra.com/p/178021/Wave-Apps/)

Reason for choosing Patriot Software

Wave help files were incomprehensible and the impression was they didn't want to offer personalized help.

Review Source

GS

Glen S.  
President  
Computer Software  
Used the software for: 1-2 years

### "Strong recommendation from this small biz owner."

May 22, 2026

5.0

I would definitely recommend Patriot to anyone who needs a payroll provider. It's not the cheapest, but they are very competitive and way easier to use than the other provider I was using.

Pros

I chose Patriot because I was frustrated with my previous vendor and they looked affordable and seemed reasonable. I have been greatly impressed with them since signing on -- their customer support is top notch: super responsive, the FAQs are very helpful, even their chatbot is worth using. I like the modern easy to use interface, and the fact that even the more niche deductions I need with my S-Corp are covered cleanly by the software.

Cons

I have no complaints about Patriot. This is my 2nd year using them, and everything just works. No complaints!

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Patriot Software

Don't recall exactly -- some combination of price, features, & support.

Switched from

[Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)

Customer support with Paychex was unacceptably poor.

Review Source

RP

Rebecca P.  
Director  
Music  
Used the software for: Less than 6 months

### "Easy, Affordable Payroll Software with Strong Customer Support"

May 26, 2026

5.0

Overall, my experience with Patriot Software has been positive. It offers good value for the money and handles the core payroll functions well. The system is easy to navigate, payroll is not overly complicated, and the customer support team has been helpful. For a small business or nonprofit (like me) that needs reliable payroll without paying for a much larger HR platform, Patriot is a practical and budget-friendly option.

Pros

Patriot Software is straightforward, affordable, and easy to learn. The payroll process is simple to follow, and the platform makes it clear what steps need to be completed. I also appreciate that the pricing is reasonable compared with many other payroll providers, especially for a small organization. Customer support has been helpful and responsive when I have had questions.

Cons

I'm new to payroll and a few features require extra checking or manual confirmation, especially around state-specific payroll items and reporting. I would also like clearer explanations in the interface for certain compliance-related tasks so I can feel more confident that everything is being handled correctly.

Alternatives considered

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[Gusto](https://www.capterra.com/p/131882/Gusto/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)

Reason for choosing Patriot Software

I chose Patriot Software because it offered the best balance of affordability, ease of use, and payroll support for a small organization. Compared with some alternatives, the pricing felt more manageable, and the platform was simple enough to use without needing a dedicated HR or payroll specialist. I also appreciated that Patriot focused on the core payroll features I actually needed, rather than charging more for a larger system with tools I would not use regularly.

Review Source

LG

Laura G.  
Manager  
Wholesale  
Used the software for: Less than 6 months

### "Patriot is a good value"

May 26, 2026

5.0

Overall experience positive. Great customer support. Patriot is a value for the money and their customer support is excellent. I switched from Quickbooks when the cost got so high and after I had bought the software outright. There are some things I still miss from Quickbooks but overall would recommend Patriot software.

Pros

Patriot is a value for the money and their customer support is excellent. I switched from Quickbooks when the cost got so high and after I had bought the software outright. There are some things I still miss from Quickbooks but overall would recommend Patriot software.

Cons

I would like to be able to search for an estimate by number. I would like estimates and invoices to be laid out in a more user-friendly format. I honestly think I just need to keep learning this system though there may be fixes I haven't discovered yet.

Review Source

DW

David W.  
Co-Owner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Definitely Approve Of Patriot Software"

May 27, 2026

5.0

Everything was amazing!! Great product! From the sign up to setting up exactly what our company needed was just perfect.

Pros

Its very user friendly to setup and use! Didn't need much help in setting up the software for my company.

Cons

The time to get things approved. I was a little late in getting the direct deposit information together but once I did everything was super fast.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Worldpay for Business](https://www.capterra.com/p/154146/Payment-Processing/)

Reason for choosing Patriot Software

The easy use and setup. But the huge advantage was the cost.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Quickbooks was way to expensive and was far from user friendly.

Review Source

HM

Hadon M.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Great software"

May 26, 2026

5.0

It's great! I recommend it for everyone, the price is amazing, the support is incredible, and the software is really easy to use and has step-by-step guides.

Pros

I like how easy it is to use. I'm not an accountant, but it prepares everything for me, tracks everything, is super easy to work in, and support is great, even for stupid questions :)

Cons

I haven't been able to find a report to track cash flow yet, but that may be on me. I really want to be able to see a running flow of in's and out's, but I just haven't found it yet. I may need to contact support, I just haven't yet.

Alternatives considered

[Quicken](https://www.capterra.com/p/151854/Quicken/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Patriot Software

Quite a few, the price was just great for this software and what it does.

Review Source

nS

natasha S.  
Nurse practitioner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great experience "

May 29, 2026

5.0

Customer service is really nice in the beginning and everything else has been an easy flow. I appreciate that they have videos that can also show you how to do things.

Pros

It’s easy to use and I was able to get questions answered quickly. I like that they have videos that show you how to do things if you need help without having to call every time.

Cons

Nothing . I do not have any complaints at this time. I know they have an outside company that can help you if you are employing someone out of state and it’s pretty pricey if they can maybe find a couple new options for folks

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

The the cost was better and I feel like there were other things that I wore isn’t using so why I pay that much money for things I wasn’t using

Review Source

RP

Randolph P.  
President  
Consumer Services  
Used the software for: 1-2 years

### "Don't wait to try Patriot, your doing yourself a disservice by procrastinating."

May 28, 2026

5.0

I have nothing but praise for Patriot software. Only once did I have a question and needed to contact customer support, and they cleared up my confusion withing 3 minutes. No bugs or issues with the software.

Pros

For a small family owned business with a single employee, this is without a doubt the best value. Payroll is automatically managed, easy to use and even automated if you prefer. I prefer to log in myself and do payroll as needed.

Cons

What's not to like? No issues at all. No bugs or software issues, extremely easy setting up, and the software does all the heavy lifting.

Review Source

ST

Sandra T.  
Owner  
Accounting  
Used the software for: 1-2 years

### "Best in the Business—Highly Recommend"

March 27, 2026

5.0

I am an accountant and I have worked with multiple payroll companies. I absolutely love Patriot Payroll. It is user friendly; the price is more than competitive, and the startup discount and referral rewards are great. The reporting features and customer service are top notch. There is a requirement to run payroll four business days ahead of time but there is also an option to prefund payroll to shorten that process time. I have no complaints about Patriot and will continue to recommend them to all my clients.

Pros

The value and the ease of use. Quick response from customer service. The new client and referral discounts are a wonderful bonus. I love the reporting features.

Cons

The requirement to process payroll four days ahead of time is a little inconvenient but I do know there is an option to prefund.

Alternatives considered

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Reason for choosing Patriot Software

Mostly the price, customer service and trial period discount. Also, ADP contantly calls with sales pitches and it is annoying.

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Paycor was nothing but a hassle. The price wasn't great but navigating their portal was time consuming and not one bit user friendly. Also, their customer service was rude and slow to respond.

Review Source

DC

David C.  
Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Patriot Software review"

March 26, 2026

5.0

We like the plain and simple approach to keeping records - Patriot let me get started without a steep learning curve.

Pros

I like how easy and fast it is to make entries and keep track of sales and expenses. When I got started with it, I needed a system to send recurring invoices, and not all accounting programs could do that.

Cons

Hard to change things if I make a mistake. Arbitrary limit on length of reference when recording payments. Some customers have non-numeric check numbers or very long check numbers. Patriot freaks out with this and the error message is not really helpful - we just know from experience what is happening.

Reason for choosing Patriot Software

Expense, simplicity - met our needs at the time

Switched from

[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)

Needed to keep track of expenses as well as invoicing - Freshbooks at the time only did invoicing.

Review Source

BK

Beth K.  
Administrative Coordinator  
Government Administration  
Used the software for: 1-2 years

### "Worth Every Penny!"

March 26, 2026

5.0

Best experience I've ever had with payroll. If I make a mistake, support can always walk me through fixing it.

Pros

Taking out payroll from QuickBooks to Patriot was the ABSOLUTE best thing we could have ever done. The cost was considerably lower, and they don't hassle us with additional fees for every little thing. AND they process our tax deposits! That's the best part of all. The customer support is superior to any other support I've ever used. The techs are kind, patient, and walk you through anything and everything. Running payroll is the easiest thing, takes no time at all. We've been Patriot client for over a year now and have not run into any issues or glitches at all. It's smooth to use and I can run payroll from anywhere. My phone, at home or just at my desk. I will always give it a 5-star review!

Cons

I cannot think of one con or negative thing about Patriot Payroll. Quickbooks was a pain and Patriot took that all away!

Review Source

RC

Rob C.  
Payroll Administrator  
Medical Practice  
Used the software for: Less than 6 months

### "Great Payroll for Small Business"

February 28, 2026

5.0

Excellent! Great support and value. The website is one of the most logical that I've used. Their help website is also one of the best I've used. I've only had to contact support a small number of times.

Pros

Patriot gives me the right level of features without relying on a big payroll company administrator.

Cons

The Time Off Request feature (beta) does not allow a negative balance. The manager role cannot add people. Each employee can only have one direct line manager who can edit their punches and approve their time off.

Alternatives considered

[Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Reason for choosing Patriot Software

I was able to onboard myself without any third party specialist. The price was very reasonable. There was a 30 day trial. I was able to make my first two payrolls for literally zero cost.

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

My Pay Solutions support was a nightmare. We tried to switch to ADP in Dec. 2025, but they kept delaying our onboarding, so I looked for a better solution and found Patriot.

Review Source

DS

Deborah S.  
Family Nurse Practitioner Owner  
Medical Practice  
Used the software for: 2+ years

### "Patriot Software is better than Quickbooks"

March 5, 2026

5.0

The team at Patriot has been amazing. Someone is always there to help and they are always taking recommendations for improvement.

Pros

The ease of use. I like that I can set it for lists and quickly find what I need. I like that it treats me like I'm doing bookkeeping and not a bunch of meaningless icons laid out oddly.

Cons

I cannot manually transfer transactions outside of the PLAID transfer. I love that my credit union now uses PLAID and I can transfer, but there were missing transactions and then I couldn't transfer manually, I had to do individual journal entries.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Patriot Software

A friend recommended and I liked knowing I was supporting someone with Conservative values

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

I was tired of no one speaking English and zero customer service

Review Source

KB

Kelly B.  
Bookkeeper  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Highly Recommend"

March 26, 2026

4.0

I have had great experience with Patriot Payroll. I will recommend them to anyone in the future. I enjoy their software is easy to use and intuitive.

Pros

One of my favorite things about Patriot Payroll is their customer support. I have used multiple payroll companies and contacting customer support is always a headache and I'm talking to someone outside of our country. I love that when I call into Patriot Customer Support that I am not on hold for hours and I am talking to someone who actually knows the software. Every time I've had to call support the representative was kind and knowledgeable and was able to resolve my question on the first call.

Cons

I have found only one con with Patriot, which is their payroll processing time. I wish it didn't take 5 business days to process payroll. I do miss having a 24 hour processing time.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

We couldn't resolve an issue with Quickbooks Online Payroll with needing to update a new bank account.

Review Source

EK

Elton K.  
Mechanic  
Retail  
Used the software for: Less than 6 months

### "Pros and cons of Patriot"

November 10, 2025

4.0

It is very good for a small business, and very nice people that answer any questions you need answered, I have the best results with them and if they can't find the answer for you

Pros

I enjoy the simplicity of it I like that I can get threw it without a problem, enjoy that it mostly self-explanatory

Cons

not having the reports for city and state taxes, and also would be nice to have a little bit more explanation

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

it was way to high for what we do here, we only have the owner and myself

Review Source

Response from Patriot Software

November 11, 2025

Thanks so much for the fantastic review, Elton! We’re thrilled to hear you’re enjoying Patriot. You can view your city and state tax liabilities by going to Payroll Tax Reports &gt; Payroll Liabilities. If you’re a Full Service Payroll customer, you can also check the Payroll Deposit Reports to see the taxes we’ve deposited on your behalf. Your tax filing packet will include copies of the state and local reports we’ve filed for you. If you ever have questions, our support team is just a call or chat away. We’re here to help you get the most from your payroll software and service.

GB

Gail B.  
Accountant  
Child Day Care Services  
Used the software for: 1-2 years

### "Payroll Software for any size business"

August 27, 2025

5.0

So far so good is my overall experience with the software. We recently converted to direct deposit without hiccups. The printed documentation as well as the how to videos are extremely beneficial. The employee payroll portal allow for employees to enter their own bank account information is a value add.

Pros

The price for the features offered is perfect for start up businesses. The software grows as your business grows and you can enjoy the bells and whistles that the software has to offer.

Cons

You can't save the payroll you've enter; add an employee; and pick up where you left off. The only tax form offered for quarterly taxes is federal 941. I would like to see State forms available as well.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Patriot Software

QuickBooks didn't offer a pay my own payroll taxes feature. The owner likes to pay his own taxes and doesn't want it automatically deducted from the business account.

Switched from

[Payroll Mate](https://www.capterra.com/p/63592/Payroll-Mate/)

We needed more automation. We needed a web-based payroll system. A system that wouldn't hold us hostage to the office.

Review Source

KB

Kelly B.  
Office Manager  
Insurance  
Used the software for: 1-2 years

### "Love Patriot Payroll!"

February 9, 2026

5.0

Fantastic! Setup was easy. The product is easy to use and the service is quick and excellent knowledge level. I pay my 1099s with a paper check but still need to provide them a 1099 at year's end. Since I run payroll with Patriot I can track those payments and produce a 1099 for free! Nice bonus.

Pros

After using competitor software, what I like most is that when I do have a question, I get an answer quickly with minimal hold time from someone in the US that I can understand and that is well versed in the software and able to handle the issue in that phone call with no call backs.

Cons

Now that you have added auto payroll, nothing! I work in lots of different payroll systems for my job and your payroll is superior.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

They were not making all my state reporting and told me I would have to figure it out and file it myself. When I called customer service I held for hours then got someone in a foreign country that had no idea how to fix the product. I was bounced around to different people, on the phone for hours and still no resolution.

Review Source

SP

Sandie P.  
Financial Administrator  
Religious Institutions  
Used the software for: Less than 6 months

### "Nothing But Praise for Patriot Software"

March 26, 2026

5.0

Overall, my experience with Patriot Software has been excellent. For the last couple of years, we held off on changing payroll software, but I'm so glad that we finally did it.

Pros

I absolutely love the ease of using the Patriot Software and the fantastic client support. Learning to navigate the software was a breeze compared to our old software. All of this for what I consider a great price. I haven't had a chance to set up the export to our QuickBooks yet, but I'm eager to get it done.

Cons

There are two specific reports that I would like to have the ability to run. I've already given Patriot that feedback. They were very attentive when I gave the feedback.

Switched from

[Payroll Relief](https://www.capterra.com/p/151189/Payroll-Relief/)

Poor client support, more functions, ease of use, and time cards

Review Source

DA

Debi A.  
Finance and HR Admin  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great Product"

March 9, 2026

5.0

My over all experience has been good. If I have ever needed help there customer Service team is always very Helpful.

Pros

I have really likes the payroll side it is very easy to use and they will help you file your Federal Taxes at the end of the year. Price is very reasonable.

Cons

I have not really found anything I have not liked it all has been really easy to use. I use it every week and I have never had a problem with the program.

Switched from

[ACS](https://www.capterra.com/p/2668/ACS/)

We did a way with ACS and we found a new Accounting software and it did not have payroll with it.

Review Source

JF

Jody F.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Great payroll software!"

March 6, 2026

5.0

I would suggest Patriot payroll, the ease of use, value and customer support are great. 2025 was the first year I used it so when it came time for the W2's I had a few questions and I contacted customer support (right on the computer) and she walked me through step by step. She was very helpful and patient with me.

Pros

I think it is very easy to use. Any questions I had I clicked on "help" and it gave me the link for the everything I was looking for. I also think the price is great, I was using Quickbooks prior and the price was getting ridiculous.

Cons

The only thing I don't like is when I am doing payroll and if I want to make a wage change for someone, I have to start my payroll all over. The hours I entered in already don't save. But that is very minor issue for me.

Review Source

JM

John M.  
Travel Agent  
Hospitality  
Used the software for: 2+ years

### "So Much Better than the Big Payroll Companies!"

February 11, 2026

5.0

Signing up was easy, transferring my past records was seemless, the software is quite intuitive and when I do have a question, it gets answered quickly.

Pros

Having used one of the big payroll management companies before, I can only say it is such a relief to work with a company that cares about small business. I have never had an interaction that was not stellar. Thank you!

Cons

Not really a con, but I'm a little confused about the titles of reports. I forget the names of the ones I use regularly and have to search for them. If they could allow me to save favorite reports so the next time I need it, I know which report it is, that would be great. I don't like the company name because it is a word that is unfortunately loaded today.

Switched from

[Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)

They made an error during set up and never fixed it even after repeated requests. They refused to take responsibility. It was clear that my small company was not worth the time or money. They didn't care.

Review Source

WH

Whitney H.  
Executive Director  
Civic & Social Organization  
Used the software for: 2+ years

### "Great Service, wish we found it sooner!"

August 22, 2025

5.0

Our overall experience has been great. I have only had to utilize the customer service once and they were easy to reach and helped resolve my issue quickly.

Pros

Patriot payroll is so easy to use. It takes about 3 minutes to run payroll. Patriot takes care of all of the back office stuff for us. It literally couldn't be any easier. Customer service is easy to reach, they have clearly speaking and kind agents to help you quickly. It is very user friendly when managing employees in the system. We haven't had any issues so far and it is worth every penny!

Cons

I genuinely can't think of anything to list under cons with Patriot Payroll. We have not had any issues at all. The only time I've had to call customer service was because I just needed to confirm tax information and they answered and helped quickly. No negative feedback to give.

Review Source

GS

Gillian S.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great product - worth the money"

March 9, 2026

5.0

Pros

Patriot is incredibly easy to use, and having this software file my taxes for me is worth its weight in gold. For any questions and issues it has been easy to access customer support, and they have been able to answer all my questions.

Cons

I don't have any negative experiences with Patriot Payroll. In terms of services that are not included, it would be nice to have timesheet management built into my particular product, but I believe that's an additional fee.

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