# Page 5 | Patriot Payroll Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Patriot Payroll the right Direct Deposit Payroll solution for you? Explore 3625 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/116050/Patriot-Payroll/reviews

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Patriot Payroll

4.8 (3625)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of Patriot Payroll

## Showing most helpful reviews

Showing 101-125 of 3625 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JG

Jessie G.  
Owner  
Accounting  
Used the software for: 2+ years

### "Best Payroll Software!"

December 3, 2025

5.0

I never recommend any other payroll software. I always get the help I need at a great rate and my clients are happy with it.

Pros

The exceptional customer support. I cannot praise the team at Patriot Software enough. They respond quickly and resolve quickly and it's great to see familiar names each time I chat in.

Cons

I wish the employee could self onboard 100%. There is not much that I do not enjoy about Patriot Software.

Review Source

Joseph O.  
Attorney-at-Law  
Law Practice  
Used the software for: Less than 6 months

### "Highly recommend Patriot for even folks like me who have never run payroll before"

July 31, 2025

5.0

Overall, I'm pleased with Patriot. They've made it easy for me to do payroll when I've never had to do it myself before.

Pros

Two thing, first, I've never run payroll before and yet I found it relatively easy to do it using Patriot. Their customer service people were also available and eager to help. Second, they collect all the taxes for me, from local to federal, which was a big draw for me.

Cons

I'd like to see the software offer auto payroll, which I've read may be coming later this year. I'd also like to be able to dynamically amend/revise payroll runs without voiding the whole thing to make a correction.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Patriot Payroll

I liked that they were in Ohio, like I am. I thought the price was in line with others. I liked how they did all the tax reporting. Others also recommended it.

Review Source

JB

Jessica B.  
Administrative assistant  
Sporting Goods  
Used the software for: I used a free trial

### "Good payroll "

April 22, 2025

4.0

Now that I am set up It seems easy to run payroll and what we need. I really appreciate the customer service and that they can remotely control my PC to show me how it is done.

Pros

Patriot gave me the best price available and I needed the least expensive I could find for my new business.

Cons

It took me a long time to set up because I was unfamiliar with the terms used and where to find the information. So the free trial was not a free trial only a free set up.

Alternatives considered

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Patriot Payroll

We heard the adds on line say that it was easy a 5 year old could set it up and the price was they best than any of the others we looked at.

Review Source

JH

Jeff H.  
Director of Operations  
Education Management  
Used the software for: Less than 6 months

### "Very happy with Patriot payroll "

March 9, 2026

5.0

I’m very happy. I love the personal, American support staff. I love the pricing of the products and the simplicity of the user interface.

Pros

The Helpdesk support is very fast and reliable. I’m happy with the pricing and degree of self service that is possible

Cons

I can’t always find where to change things, under which setting but ai can usually read the documentation for me

Alternatives considered

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Patriot Payroll

Price and reviews were better and the minimum required functionality

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Price and service primarily. We were also switching bookkeepers

Review Source

KS

Kim S.  
Director of Operations  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Switched to Patriot with No Regrets"

February 27, 2026

5.0

Patriot has already proven to be fast, efficient, and supportive all while saving us money! Win, win, win!

Pros

Having switched from another payroll provider, Patriot exceeded my expectations. It is so much easier to navigate and the payroll submission process is far better and far faster than what I'd used before.

Cons

Switching to Patriot was a bit unnerving. The tax information wasn't something I was familiar with, so gathering that from our prior payroll supplier as well as the staff gave me some stress. Patriot was quick to answer my questions though, and we got through it.

Alternatives considered

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Reason for choosing Patriot Payroll

Cost. Ease of use. And, Patriot is based in Stark County as are we. We like supporting other local businesses.

Review Source

SF

Scott F.  
CEO  
Oil & Energy  
Used the software for: 1-2 years

### "Excellent, Straightforward Payroll"

December 11, 2025

5.0

I've been a user for over 7 years and the product is very solid, simple, for those of us that don't want to live inside their payroll system.

Pros

Patriot Payroll is very simple to use. Their customer support is fantastic; very responsive and accurate in their results.

Cons

Patriot could use an update to their User Interface. It's a little dated, although functionality is definitely there.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Patriot Payroll

Better value; QBO too complicated, too much

Review Source

TF

Timothy F.  
Owner  
Construction  
Used the software for: 6-12 months

### "knowledgeable customer service and great value"

February 3, 2026

5.0

I've done manual payroll for 30 years. I started with Patriot because of the reviews and the value for my money. From the start, On-boarding, I was impressed with their knowledge, patience, and the fact that I hardly ever have to wait more than a minute for them to come on the line.

Pros

The ease of On-boarding with Customer Service and how fast they can answer my question and the easy use of the software itself

Cons

I'd like to use it for paying my Subcontractors but it would've been costly to do so at the time when I looked into it.

Review Source

TM

Tyler M.  
Manager  
Computer Software  
Used the software for: Less than 6 months

### "Unbelievably good customer service"

February 5, 2026

5.0

Great customer service, good prices. The online UIs are mostly clear and speedy. I appreciate that there aren't extra charges for multi-state.

Pros

Customer service is top-notch. Literally the best help I've ever gotten from any online company ever.

Cons

Some of the setup steps related to linking my bank account and entering my state tax IDs weren't as clear as they could have been. But it wasn't a huge deal because I was always able to get someone knowledgable on the phone instantly.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Patriot Payroll

Mainly because customer service sounded better and prices were a little better.

Review Source

DR

David R.  
Owner  
Retail  
Used the software for: Less than 6 months

### "The best payroll company on the market for all businesses."

February 9, 2026

5.0

I have been with many Payroll companies over the last 40 years, and no one compares to Patriot Payroll.

Pros

The website is so easy to navigate. Price is always important. Customer service is awesome. They answered all my questions professionally.

Cons

Everything works great. No issues. No problems from startup to running payroll biweekly. The best payroll company I have ever used.

Switched from

[isolved](https://www.capterra.com/p/164417/iSolved/)

Their website is to complex. Horrible customer service. Horrible billing Just a horrible company. I used them years ago and they were not this bad as today.

Review Source

WM

William M.  
Optometrist  
Hospital & Health Care  
Used the software for: 6-12 months

### "Fast and efficient"

May 2, 2025

4.0

I have overall been really impressed with the entire system. It logs PTO and time-off accruel in an easy to see format, and makes the whole process of adding hours for my staff of 45 saves me hours of work.

Pros

I like how it updates guidelines and alerts based on changes in State legislature for benefits/time-off that way I do not have to go implement the changes myself.

Cons

The layer upon layer upon layer of security features makes it cumbersome for making changes to an employees profile/account information. Some aspects cannot be changed by the administrator and only by the employee (ie banking information).

Alternatives considered

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)

Reason for choosing Patriot Payroll

It has met our need for payroll and benefits management. No need to look elsewhere

Review Source

JT

Jennifer T.  
Bookkeeper  
Accounting  
Used the software for: 6-12 months

### "Worth the Switch"

September 26, 2024

5.0

It's been a fantastic experience. I moved my entire payroll business over at the beginning of the year. It was a lot of work, but now that it's done, the process is seamless. I would work with their Customer Service team any day of the week. They're the best I've worked with in any industry, honestly.

Pros

Their customer service. Hands down the best I've worked with anywhere. They genuinely listen to my concerns and ask questions that tell me they want to provide what I need. And I like that they're always looking for input to make an even better product.

Cons

Switching from QB Desktop was a struggle. QB is the gold standard as their product is incredibly easy to use, but their prices are driving people away. So, it wasn't really a Patriot issue, more of my own as I learned a new system.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)

Reason for choosing Patriot Payroll

Ease of use, price, and referrals from other accountants.

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

QB is pricing accountants out of their products. They've made it impractical for me to serve my smaller clients and still make a living.

Review Source

NV

Nick V.  
Chaplain  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Love it so far! "

February 9, 2026

5.0

I'm a non-profit and I'm the only employee with "clergy" status. I've used Quickbooks for 12 years and though it got me through the last few years I've never been able to speak with someone who really understood "clergy housing" and how that works. I spent hours trying to solve some issues with very little luck. So far, Patriot seems to really understand "clergy" status and has the right set up to set it up. So much easier and the software is way more intuitive with way more help along the way.

Pros

Customer support is awesome. I've called or chatted numerous times and everyone was helpful and had a good working knowledge of what I was asking about.

Cons

Just getting started I didn't understand or have communication about dates regarding deadlines for my first payroll. The first one didn't happen though the payroll info was usable for tax purposes and records.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

I did not have good luck with help. Agents did not know or understand my situation. Too expensive with little knowledgeable support.

Review Source

JB

Julian B.  
Building Manager  
Commercial Real Estate  
Used the software for: 2+ years

### "Condominium Payroll"

March 17, 2025

5.0

Since signing up at least five years ago the experience has been excellent. Ease of use and customer service has been great. However, the portal is so good that we hardly contact customer service. Maybe twice in five years. Very reasonable cost for the service.

Pros

Ease of use. I can do payroll in 15 minutes tops. Very reasonable cost. Customer service is excellent.

Cons

We dont really see any cons in the Patriot Software payroll portal and service.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Cost and ease of use of payroll service.

Review Source

RY

ROBERT Y.  
Tax preparing  
Accounting  
Used the software for: 2+ years

### "Bob's review"

August 28, 2025

5.0

I have been pleasantly pleased with Customer Support. I usually get a quick response, no long wait on the phone for someone.

Pros

Easy to use. Efficient software that costs less than some of the others. The layout of the screens is easy to navigate.

Cons

It is sometimes not consistent on the net wages after taxes withheld even though the gross wages are the same each week.

Review Source

HA

Howard A.  
Owner  
Arts and Crafts  
Used the software for: I used a free trial

### "Time keeping and Payroll done the right way."

November 20, 2024

5.0

Easy to use very very affordable in my book. They have a lot of tools payroll, taxes, time allotment and amazing customer service. It is great for a small business and makes the HR guys job much more manageable. Id recommend these guys Everytime.

Pros

It's easy use and integrate able software use of web browsers makes it easy to use everyone can use it anywhere

Cons

If an employee was on the move it could be harder to track times and locations also entering all employees info was time consuming but with all the other tools and help with the integration and amazing customer service walking us through made it overall enjoyable.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)

Reason for choosing Patriot Payroll

The price and the customer service as well as customer reviews made them the first choice

Review Source

PM

Paige M.  
Secretary  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Perfect Payroll System "

June 10, 2025

5.0

Love it and am so glad we switched to Patriot payroll software! Would never go back to other over priced software.

Pros

The ease of setting up our employees all their information and the ease of setting up our taxes to be taken out as well as having our taxes paid by Patriot.

Cons

when trying to set up contributions to an employee was a little difficult to understand. We needed to add housing for our pastor and its non taxable so we had to add it in another way.

Alternatives considered

[Realm Accounting](https://www.capterra.com/p/249047/Realm-Accounting/)

Reason for choosing Patriot Payroll

we liked it the best for what we needed and the price was good as well since we needed to cut some budgets

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

they raised their prices to an outrageous amount and was difficult to change things to better suit us as a church and not a regular business.

Review Source

JR

John R.  
Regulatory Consultant  
Telecommunications  
Used the software for: 2+ years

### "Why I Always Recommend Patriot to Small Businesses Starting Out"

January 24, 2025

5.0

Called cus service for guidance on how to modify tax deductions. Representative was excellent; spoke clearly, slowly and confidently and guided me to solution, I was embarrassed how simple it was! Rep was great!

Pros

Reasonable price, intuitive portal and highly proficient in all taxes - fed, state and local!

Cons

Altering payroll deductions triggered the rare occasion for me to call customer service. See next panel.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

As I recall, I did not have the functionality to print checks directly

Review Source

MS

Margaret S.  
Business Manager  
Medical Practice  
Used the software for: 1-2 years

### "Exceptional Payroll Service"

January 21, 2025

5.0

Excellent, professional, helpful, thorough

Pros

Easy onboarding, support ALWAYS HELPFUL, no real issues, get my questions answered easily, professional

Cons

I have no issues. The experience has been very positive.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)

Reason for choosing Patriot Payroll

Ease of use, SUPPORT, cost and convenience

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

Ease of use and cost to company. Saves us time and effort also

Review Source

MH

Monica H.  
HR Office Manager  
Financial Services  
Used the software for: Less than 6 months

### "We love Patriot Payroll!"

February 19, 2025

5.0

The move over from Intuit has been smooth and easy. Customer service answered any questions I had quickly and they knew the answer right away, making the change over very easy.

Pros

The layout of the software makes it easy to use. We transitioned from intuit online payroll and Patriot software is much easier to use. Also, the customer service is quick and friendly when you have any questions. I can run tax reports quick and easy.

Cons

The only issue I have had was establishing an employee as a commission only that changes on a monthly basis, but I have found a way around it.

Switched from

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)

The customer service was terrible. We needed a product with a customer service in America. Patriot software has made the transition smooth and the product is an improvement.

Review Source

NC

Nicole C.  
Director  
Financial Services  
Used the software for: 2+ years

### "Fast, Efficient Payroll Processing"

January 24, 2025

5.0

Excellent experience, enjoy working with experienced payroll associates. Easy to use features such as adding payroll deductions and calculating retirement plan company matching calculations.

Pros

Easy set-up, great ongoing customer support for full service payroll services. Timely, courteous & knowledgeable team members. Always willing to assist with any questions, tax updates, etc.

Cons

Would like to see ad hoc report options for special projects within the company; this would also be helpful for company expense analysis & projections. However, when downloading current report options to Excel, data is still reasonably easy to access and use!

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Patriot Payroll

Cost was important for our small company and features with Patriot were sufficient for our needs.

Review Source

AB

Ashley B.  
Owner  
Accounting  
Used the software for: 2+ years

### "The BEST payroll software ever!"

September 27, 2024

5.0

Amazing is really the best word. Even when I just have a simple question because I am unsure of something, they are always so kind and helpful, never making me feel less because my question may be "dumb".

Pros

Patriot's customer service is HANDS DOWN the BEST customer service I have ever experienced in my life. Every single person I have ever talked to has been helpful and kind! Their software is also super user friendly!

Cons

I can't really say that I have anything that I dislike. I have run into an issue with one of my client's (based on their service industry), but even with the problem at hand, Patriot has been amazing at coming up with interim solutions while they work on a permanent fix. I dislike the issue, but really can't complain since they are rectifying it!

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)

Reason for choosing Patriot Payroll

Honestly it was the price at first. After my demo, it really stood out to be a good company. Easy to use, supportive and they truly care about their customers.

Review Source

TW

TAWAUNA W.  
DIRECTOR  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Patriot Payroll Customer Review"

February 12, 2026

5.0

Overall, Patriot Payroll is great. Every time I call in to patriot payroll support they take care of me right away and explain things very thoroughly.

Pros

Quick Response time when calling in to speak with support about payroll issues or if I have questions regarding payroll

Cons

The only thing I can think of is the inability to enter prior payroll and the Back up log on patriot support doing payroll amendments.

Review Source

CW

Candy W.  
Office Manager  
Utilities  
Used the software for: 6-12 months

### "Payroll made easy! "

December 17, 2024

5.0

Patriot payroll is easy to use, easy to update and all of that makes me a very happy camper.

Pros

Easy to set up and understand. I've added employees and subcontractors really easily!

Cons

Getting State approvals for third party.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Patriot Payroll

Quick books is too expensive and a little intimidating.

Review Source

CH

Chris H.  
Office Manager  
Mental Health Care  
Used the software for: Less than 6 months

### "Payroll software for the person who does not know how to run payroll"

January 15, 2025

4.0

I feel like it is worth the price. I appreciate the support. I like that my employees can follow an email link to set up their account for automatic deposit and to enter all of their information in themselves. I do get lost in all of the different links and don't know how to tell what to do next or where to find information. But the support team is always very helpful.

Pros

Once you get everything set up, running payroll is very quick and easy. Also, I am not an accountant, and not everything was intuitive to me, but when I have a question, the support team is always super helpful and very clear.

Cons

I am not an accountant, but I did not feel like the set up was very intuitive. I wasn't sure where I was in the process, or even when I was done. I got emails later telling me I had not finished with the tax set up because I could not tell when I was going through the process that I was not done yet. On the other hand, I did receive an email informing me that I was not done yet, so I did appreciate that. It's good to know the system has checks in place for people like me.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)

Reason for choosing Patriot Payroll

The price was slightly slower. There were fewer bells and whistles, so I could get a product simple enough for our small business. I liked the online personality, and the reviews. It seemed more friendly and personal and helpful.

Review Source

CW

Carolyn W.  
ED  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Happy Customer"

July 23, 2025

5.0

Customer service is very important to me. Patriot customer service went beyone my expectations. Thank you

Pros

#1 Customer service. I tried another payroll software and was so discouraged. It was so difficult and terrible customer service. I just thought this was too hard for me to do myself. After switching to Patriot payroll software, it was like a breath of fresh air. The customer service people were WONDERFUL and I felt like this was doable. Now that it is all set up, it is so easy. IF I need help, they are there!

Cons

The only con that I have about Patriot Payroll is that I didn't find your software first before trying another brand.

Switched from

[Wave](https://www.capterra.com/p/178021/Wave-Apps/)

I needed help and the customer service was terrible.

Review Source

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