# Patriot Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Patriot Software the right Payroll solution for you? Explore 3941 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/116050/Patriot-Software/reviews

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Patriot Software

4.8 (3941)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated May 22nd, 2026

# Reviews of Patriot Software

Ease of use

4.7

Customer Service

4.8

## Pros and Cons in Reviews

Responsive and knowledgeable assistance

95% positive reviews out of 1285

Most users report customer support is prompt, helpful, and patient, resolving issues efficiently and offering guidance during setup and ongoing use.

Jessica B

Administrative assistant, 2 - 10 employees.

"I really appreciate the customer service and that they can remotely control my PC to show me how it is done."

Occasional glitches and limitations

42% negative reviews out of 313

Some users report encountering minor bugs, confusing terminology, and limitations in editing or deleting entries, which can disrupt workflow and require extra troubleshooting.

Spencer S

Managing Principal and Founder, 2 - 10 employees.

"What I liked least are occasional minor bugs, including delays in updates and slow page loading, which can be frustrating."

Streamlined setup and navigation

96% positive reviews out of 1119

Most reviewers describe ease of use as a major benefit, highlighting intuitive setup, straightforward navigation, and clear instructions that minimize time spent on payroll and accounting tasks.

Marvin C

President, 2 - 10 employees.

"I own two companies and after moving one to Patriot Payroll, it was an easy decision to move the other."

Slow and restrictive direct deposit

57% negative reviews out of 200

Some reviewers describe direct deposit as inconvenient due to lengthy processing times, strict deadlines, and complicated setup, causing payroll delays and planning challenges.

Nelson N

Consultant, 2 - 10 employees.

"The time to place a direct deposit in the employees' account is excessive."

Affordable payroll for small firms

95% positive reviews out of 256

Most reviewers indicate small business support is valuable, emphasizing cost-effectiveness, scalability, and features tailored for companies with limited resources and few employees.

John M

Travel Agent, 2 - 10 employees.

"Having used one of the big payroll management companies before, I can only say it is such a relief to work with a company that cares about small business."

Cumbersome check printing process

38% negative reviews out of 66

Some reviewers find check printing difficult, mentioning alignment problems, limited customization, and challenges locating or printing specific reports and paystubs.

## Showing most helpful reviews

Showing 1-25 of 3941 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Joseph O.  
Attorney-at-Law  
Law Practice  
Used the software for: Less than 6 months

### "Highly recommend Patriot for even folks like me who have never run payroll before"

July 31, 2025

5.0

Overall, I'm pleased with Patriot. They've made it easy for me to do payroll when I've never had to do it myself before.

Pros

Two thing, first, I've never run payroll before and yet I found it relatively easy to do it using Patriot. Their customer service people were also available and eager to help. Second, they collect all the taxes for me, from local to federal, which was a big draw for me.

Cons

I'd like to see the software offer auto payroll, which I've read may be coming later this year. I'd also like to be able to dynamically amend/revise payroll runs without voiding the whole thing to make a correction.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Patriot Software

I liked that they were in Ohio, like I am. I thought the price was in line with others. I liked how they did all the tax reporting. Others also recommended it.

Review Source

KB

Kelly B.  
Bookkeeper  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Highly Recommend"

March 26, 2026

4.0

I have had great experience with Patriot Payroll. I will recommend them to anyone in the future. I enjoy their software is easy to use and intuitive.

Pros

One of my favorite things about Patriot Payroll is their customer support. I have used multiple payroll companies and contacting customer support is always a headache and I'm talking to someone outside of our country. I love that when I call into Patriot Customer Support that I am not on hold for hours and I am talking to someone who actually knows the software. Every time I've had to call support the representative was kind and knowledgeable and was able to resolve my question on the first call.

Cons

I have found only one con with Patriot, which is their payroll processing time. I wish it didn't take 5 business days to process payroll. I do miss having a 24 hour processing time.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

We couldn't resolve an issue with Quickbooks Online Payroll with needing to update a new bank account.

Review Source

MD

Michele D.  
Owner  
Publishing  
Used the software for: Less than 6 months

### "A Great Company with Hopefully Temporary Limitations"

February 14, 2025

3.0

As I said, the customer experience was great. I was disappointed to have to move on. These limitations may not impact other businesses, and I would gladly return to Patriot Accounting if these issues are addressed. They truly are good people.

Pros

First, I want to clarify that this is NOT a negative review. After using QuickBooks for over 20 years, I was pleasantly surprised to find that Patriot Accounting offered everything my small business needed: exceptional customer service, reasonable pricing, and an attractive, intuitive online platform.

Cons

The software has two major limitations for a service business. First, it cannot accept deposits or progress payments for a job; payments can only be made against an existing invoice. While this might not be a problem for some, it created significant issues for me. Once a payment is applied to an invoice, the invoice is "locked" and cannot be modified. This restriction becomes problematic when a customer wants to add or remove a service from their project, or if I want to apply a discount for any reason. The workaround suggested by Patriot—using a journal entry to receive payments (to a bank account but not directly to a customer) and later deleting this journal entry to apply the payment to an invoice created at the end of the job—is completely impractical. The payment and the final invoice would often occur in different years and accounts receivable reports would become meaningless.

Alternatives considered

[Wave](https://www.capterra.com/p/178021/Wave-Apps/)

Reason for choosing Patriot Software

Wave help files were incomprehensible and the impression was they didn't want to offer personalized help.

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

QuickBooks is bullying people with predatory pricing to move to the online version, which is unaffordable in my situation. I use Quickbooks desktop for one "real" company, my personal transactions, and one rental property. QB online considers these three "companies."

Review Source

SB

Sharman B.  
Marketing Director, Publisher  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great accounting program at an affordable cost. "

March 9, 2026

5.0

Great experience over all. Managing my accounts couldn't be easier from adding clients, monitoring amounts owed to easily including 1099 contract vendors.

Pros

I couldn't be happier with my Patriot Accounting program. From the very beginning the customer support was exceptional. I was worried about leaving my existing expensive desktop program I had been using for years, but after talking with customer support I found there was no downside. I was able to start with Patriot, set up my accounts and use it for 30 days to see if it was a good fit before I cancelled my existing program. Every component of the program worked perfectly for me from invoicing my clients, receiving payments through their online payment program and duplicating my expenses and revenue accounts. I was concerned about the financial management program which I rely on for making my tax preparation easy. After 30 days I was able to reconcile my account easily and saw that every feature I needed to run my small business was included. Their security features for the Patriot Software, along with the Value for the money was more then I expected. Thank you Patriot Software Team for a great program and customer support. I would recommend your company to anyone looking for a secure accounting program that doesn't break the bank.

Cons

The response by email with questions did take longer then was stipulated. I found that calling customer service was quicker and being able to be online with the rep helped a lot.

Alternatives considered

[Sage 50cloud Pastel](https://www.capterra.com/p/213902/Sage-50cloud-Pastel/)

Reason for choosing Patriot Software

Same benefits at a more affordable cost.

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

Quick Books was over $1100.00 per year. Their online program, thou cheaper, was very user unfriendly. Patriot Accounting works as easily as my desktop version of Intuit Quick Books and costs a fraction of the cost.

Review Source

DB

David B.  
Agency Owner, President  
Insurance  
Used the software for: 2+ years

### "\*\*\*Great Value & Scalable\*\*\*"

March 31, 2026

5.0

3 years as a client, we have had no issues to mention. Our team had been using "Q" for 13 years only to find that it wasn't the right fit for us any longer.

Pros

Patriot Payroll is a no-brainer for the small business owner operation. It's easy and no issues to mention in our 3 years. When we have questions, client support is extremely helpful to us. Very well worth the value for the money. Thank you, Patriot!

Cons

No concerns. Patriot Payroll is streamlined and not clunky like other well-known providers can be...so we moved over to Patriot.

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

Too robust and massive for what we needed. Also, a lot more in cost.

Review Source

JK

Janine K.  
Owner Operator  
Consumer Goods  
Used the software for: 1-2 years

### "Love Patriot Payroll "

April 6, 2026

5.0

I have and will continue to recommend this products to others. I have never had an issue since I started.

Pros

I'm a small business and payroll services were outrageously expensive, this is such a perfect alternative for us versus ADP etc. Also knowing that I don't have to worry about the 940 and 941 filings makes that alone worth the price.

Cons

Honestly it's my own fault but I don't have it integrated in to our quickbooks so I have to manually enter the checks but again I'm a small business and it takes less than 5 minutes to do it.

Switched from

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)

Initially the cost but the ease of Patriot will keep me and the cost as well.

Review Source

AS

Amy S.  
VP  
Real Estate  
Used the software for: 6-12 months

### "Next Level Customer Service"

April 3, 2026

4.0

So far we are glad we switched. It went from barely functioning time tracking and transferring data to everything being in one app. Despite the limitations, we would recommend Patriot to others looking for a stable, customer service oriented company to run their payroll.

Pros

Hands down the best part of this software is the customer support. Having moved from Quickbooks where you can never talk to anyone about anything, the customer support is next level with almost immediate chat response times and the ability to resolve most questions right away.

Cons

The downside is that it is much more limited in some functions. It is limited in your ability to track different jobs or workers comp codes easily. This software is certainly built for ease of use and affordability, but it does lack in a few features that would benefit customers who are in industries that require more tracking of where and what employees are doing. Our employees do complain about the app sometimes, but not enough for us to go back to Quickbooks.

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

Their time tracking app wasn't transposing properly into Quickbooks so our payroll runner was having to spend all kinds of extra time rechecking hours, etc. To get in touch with Intuit with a question was almost impossible

Review Source

Response from Patriot Software

April 6, 2026

Thanks for the kind review! Worth noting: WC codes can be added directly to the employee record, and we do support up to 25 roles for hourly employees. We've noted your feedback on job costing and will pass it along to our product team.

SP

Sandie P.  
Financial Administrator  
Religious Institutions  
Used the software for: Less than 6 months

### "Nothing But Praise for Patriot Software"

March 26, 2026

5.0

Overall, my experience with Patriot Software has been excellent. For the last couple of years, we held off on changing payroll software, but I'm so glad that we finally did it.

Pros

I absolutely love the ease of using the Patriot Software and the fantastic client support. Learning to navigate the software was a breeze compared to our old software. All of this for what I consider a great price. I haven't had a chance to set up the export to our QuickBooks yet, but I'm eager to get it done.

Cons

There are two specific reports that I would like to have the ability to run. I've already given Patriot that feedback. They were very attentive when I gave the feedback.

Switched from

[Payroll Relief](https://www.capterra.com/p/151189/Payroll-Relief/)

Poor client support, more functions, ease of use, and time cards

Review Source

JS

Jennifer S.  
owner  
Retail  
Used the software for: Less than 6 months

### "Love the Payroll The Accounting needs some tweeking"

May 21, 2026

4.0

I had a very good experience. The staff was knowledgeable and quick to answer my questions. I would love to have kept using the Accounting but there were a few features that I could not build a work around in order to use the software. I loved the fact that I had 30 days to use it and decide.

Pros

It is affordable, easy to use and the customer service is excellent. The set up was very user friendly and the few times I did have questions the response was quick and well articulated.

Cons

I am still using the payroll but the accounting I cancelled because in my business I need the ability to apply check Numbers and apply credits and the accounting software would not allow me to do that.

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

The payroll is easier to set up and use than QuickBooks. The Reports are easier to read and it is a lot more affordable than QuickBooks.

Review Source

DF

Debbie F.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "satisfied customer"

April 1, 2026

5.0

I have been very satisfied that we switched to patriot from quickbooks. This company is much more responsive when we need support.

Pros

I am able to get help from them whenever I need it. The employees have all been extremely helpful and speak good English. It has also been a much better option for our small business financially and much easier to use then quickbooks.

Cons

Connecting the benefits we previously had was a bit of learning curve. That has been the most difficult part. Patriot provider support when it was needed though.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

They were getting so expensive, it was much more complicated to understand, and difficult to access customer support.

Review Source

PH

Paul H.  
Operations Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Perfect fit for a small company"

December 15, 2025

5.0

We needed to convert our payroll processing system a few years ago - I had heard an ad on the radio for the product and started researching it. It was a perfect fit for us, and we immediately implemented it in 2017, and haven't changed or even considered changing since then, even through our renewed growth.

Pros

The value of the program and ease of processing payroll for our small company. It provides very detailed reports, and is very easy to navigate the system.

Cons

Haven't found anything yet! Every report, every aspect, every output product, even through updates to the software, has been easy to implement and utilize in our ancillary programs.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Primarily the cost of using the program. We were in a "bad place", and the cost of the previous payroll processing system was well over four times the cost of Patriot Software. Additionally, it was very cumbersome to use.

Review Source

DAK

Dee A K.  
Controller  
Oil & Energy  
Used the software for: 2+ years

### "Great Payroll Program"

March 2, 2026

5.0

Outstanding. No complaints. The program is super easy to use and provides 100% accuracy in reporting.

Pros

Patriots software is user friendly and super easy to implement, easy to use and easy to integrate with employee benefits. The value as compared to other payroll packages and/or services is very substantial. I run payroll for about 20% of what other services would cost. This is a no-brainer if you want to be efficient and effective.

Cons

The 1099 reporting mechanism isn't as smooth as the W-2 reporting. The program needs to be able to print pro-forma 1099-NEC and 1099-MISC without having to use a Preprinted Form.

Switched from

[ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)

ADP was very expensive, the reports are difficult to discern, and sometimes the calculations were incorrect. It just wasn't a good product/service.

Review Source

EK

Elton K.  
Mechanic  
Retail  
Used the software for: Less than 6 months

### "Pros and cons of Patriot"

November 10, 2025

4.0

It is very good for a small business, and very nice people that answer any questions you need answered, I have the best results with them and if they can't find the answer for you

Pros

I enjoy the simplicity of it I like that I can get threw it without a problem, enjoy that it mostly self-explanatory

Cons

not having the reports for city and state taxes, and also would be nice to have a little bit more explanation

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

it was way to high for what we do here, we only have the owner and myself

Review Source

Response from Patriot Software

November 11, 2025

Thanks so much for the fantastic review, Elton! We’re thrilled to hear you’re enjoying Patriot. You can view your city and state tax liabilities by going to Payroll Tax Reports &gt; Payroll Liabilities. If you’re a Full Service Payroll customer, you can also check the Payroll Deposit Reports to see the taxes we’ve deposited on your behalf. Your tax filing packet will include copies of the state and local reports we’ve filed for you. If you ever have questions, our support team is just a call or chat away. We’re here to help you get the most from your payroll software and service.

MM

Miik M.  
CEO  
Printing  
Used the software for: 2+ years

### "Stress Free and Easy to Use"

February 27, 2026

5.0

We've been using Patriot Payroll for 5 years now and have always had a good experience. Overall, it is the easiest software we have ever used and love that it takes care of all of our tax compliance issues so we are protected and make sure our employees taxes are always paid.

Pros

Patriot Payroll is super easy to use. If offer an array of features that our company can grow into and is exactly what we need right now. The few times I have had to contact support, they were quick and efficient and very friendly. We like that employees can electronically receive their W-2s. Running weekly payroll is quick and easy.

Cons

We have not run into any problems so far with Patriot Payroll. Their have been no cons to speak of yet and we have been using it for 5 years.

Alternatives considered

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[Gusto](https://www.capterra.com/p/131882/Gusto/)[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)

Reason for choosing Patriot Software

Priced much lower and was super easy to use. On boarding was also easy.

Review Source

KB

Kelly B.  
Office Manager  
Insurance  
Used the software for: 1-2 years

### "Love Patriot Payroll!"

February 9, 2026

5.0

Fantastic! Setup was easy. The product is easy to use and the service is quick and excellent knowledge level. I pay my 1099s with a paper check but still need to provide them a 1099 at year's end. Since I run payroll with Patriot I can track those payments and produce a 1099 for free! Nice bonus.

Pros

After using competitor software, what I like most is that when I do have a question, I get an answer quickly with minimal hold time from someone in the US that I can understand and that is well versed in the software and able to handle the issue in that phone call with no call backs.

Cons

Now that you have added auto payroll, nothing! I work in lots of different payroll systems for my job and your payroll is superior.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

They were not making all my state reporting and told me I would have to figure it out and file it myself. When I called customer service I held for hours then got someone in a foreign country that had no idea how to fix the product. I was bounced around to different people, on the phone for hours and still no resolution.

Review Source

WH

Whitney H.  
Executive Director  
Civic & Social Organization  
Used the software for: 2+ years

### "Great Service, wish we found it sooner!"

August 22, 2025

5.0

Our overall experience has been great. I have only had to utilize the customer service once and they were easy to reach and helped resolve my issue quickly.

Pros

Patriot payroll is so easy to use. It takes about 3 minutes to run payroll. Patriot takes care of all of the back office stuff for us. It literally couldn't be any easier. Customer service is easy to reach, they have clearly speaking and kind agents to help you quickly. It is very user friendly when managing employees in the system. We haven't had any issues so far and it is worth every penny!

Cons

I genuinely can't think of anything to list under cons with Patriot Payroll. We have not had any issues at all. The only time I've had to call customer service was because I just needed to confirm tax information and they answered and helped quickly. No negative feedback to give.

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

They were not properly reporting and paying our taxes even though their service was supposed to include it. (I know multiple people who had the same issue and caused major IRS issues) Once we switched we found that also patriot was WAY easier to use and did everything for us.

Review Source

JD

Jay D.  
Preo  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "Small Engineering Firm Experience "

August 22, 2025

5.0

Very positive experience. I am not an account or bookkeeper. It is simple enough with a little help from tech support I am able to keep track of my accounting and hand it over to my accountant at years end to close out my books.

Pros

Great value for the money. The learning curve was very short and I was able to import my Quickbooks company data some what painlessly.

Cons

I would like my invoices to have a different mail to address other than my company address. I would like payments to be sent to a PO Box. This is common to many companies.

Alternatives considered

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Reason for choosing Patriot Software

Because it is simple to use and it just works. The price point was attractive to me as well.

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

To upgrade my Quickbooks, I was advised to use the online version. It never worked. Working with their tech support I ended up with two companies entered and neither worked. After repeated calls to tech support for over a month, I finally gave up and switched to patriot.

Review Source

JF

Jody F.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Great payroll software!"

March 6, 2026

5.0

I would suggest Patriot payroll, the ease of use, value and customer support are great. 2025 was the first year I used it so when it came time for the W2's I had a few questions and I contacted customer support (right on the computer) and she walked me through step by step. She was very helpful and patient with me.

Pros

I think it is very easy to use. Any questions I had I clicked on "help" and it gave me the link for the everything I was looking for. I also think the price is great, I was using Quickbooks prior and the price was getting ridiculous.

Cons

The only thing I don't like is when I am doing payroll and if I want to make a wage change for someone, I have to start my payroll all over. The hours I entered in already don't save. But that is very minor issue for me.

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

I think Quickbooks is way too expensive. They keep increasing their pricing every year. For a small business it isn't worth it.

Review Source

LF

Laura F.  
Admin  
Construction  
Used the software for: 1-2 years

### "Wish I found patriot sooner "

February 11, 2026

5.0

Great experience, has everything I need , payroll is super easy, W-2’s were simple and creating 1099’s was also very simple

Pros

Easy to use , user friendly design, great customer service. Has everything I need for payroll. Easy to use and easy to find all of the information I need

Cons

I have not found anything that has been a problem for me . The price is great, customer service is great

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Patriot Software

Price , easy, simple to use, use in my home office, convenient

Review Source

TP

Tonya P.  
Certified Public Accountant  
Accounting  
Used the software for: Less than 6 months

### "Excellent payroll service for small businesses"

February 27, 2026

5.0

It's great! If my practice grows, I will probably get their bookkeeping software as well, but right now I'm small enough that I don't need it yet.

Pros

The ease of use is the best thing about Patriot Payroll. I was able to set it up without much problem. I have a background in accounting, so I'm not sure how easy it would be if you knew nothing about payroll, but someone who has kept books should be able to do it no problem. Also, their customer support was amazing. I couldn't remember if I'd selected something for the taxes and I wrote their support and the responded within a few hours. The value is great too - the penalties are steep for messing up payroll and so full service payroll is less than the cost of a steak dinner every month. Right now I'm the only employee, but I feel confident that if I bring on staff, that I will not have any trouble setting up compliant payroll for an employee. Forget these huge corporate conglomerates that don't care about you, go with these guys!

Cons

Nothing at all. I felt that the price and support are worth the money that I am paying to be compliant with payroll taxes. So far I have had no bugs or other issues and their support has been fantastic.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Patriot Software

Intuit is the devil and they are trying to over-charge everyone once you are stuck in their ecosystem.

Review Source

JF

James F.  
President  
Retail  
Used the software for: Less than 6 months

### "President/CEO"

March 4, 2026

5.0

My overall experience has been excellent. I highly recommend the Patriot Software. So far, it has exceeded my expectations.

Pros

Patriot Payroll was easy to set up and easy to use. The interface is simple and intuitive. Prior to setting up, I called customer service as a test. I got a human on the phone quickly. They were knowledgeable and answered my questions. During the setup, we had additional questions. The person who answered the phone answered the questions without transferring the call. The pricing is very reasonable. The program is easy to use, customer service is excellent, and the pricing is reasonable. You can ask for anything more.

Cons

We have been using Patriot Payroll since January 1, 2026. There is NOTHING I don't like. We were using ADP. I wish I had switched long ago.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)

Reason for choosing Patriot Software

Price, functionality/ease of use, and customer service.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

The ADP program is complicated, customer service is lacking, and it's expensive.

Review Source

AL

Alexis L.  
HR and Payroll Business Partner  
Human Resources  
Used the software for: 2+ years

### "Best Customer Service of All Platforms"

August 26, 2025

5.0

We love the simplicity of Patriot, but also appreciate their improvements to meet the needs of larger companies. If you need simple payroll for a few employees, or a robust platform for many employees and 1099 contractors, we feel confident using Patriot. And we can't stress enough how much their customer service outshines everything and everyone.

Pros

Simple and user-friendly, but still always implementing new features to make life easier and improve on their already great foundation. The number one best thing about Patriot though, is their customer service. We may run into issues with the software, but being able to chat or call someone (and get a real person), has always compensated for any software shortcomings.

Cons

I do wish they would go back to including a broken up version of the quarterly tax filing reports, in addition to one big packet for each quarter. Clients will often request just a 941 report, and we have to send a full packet or take the time to extract that one report from the packet. It was nice when you had options.

Review Source

EB

Eric B.  
Managing Director  
Information Technology and Services  
Used the software for: 1-2 years

### "Patriot Software has been a fantastic solution for our accounting needs."

May 21, 2026

5.0

Very happy with product. Patriot Software is easy to use, reliable, and keeps our accounting organized with minimal effort.

Pros

Patriot Software has been a fantastic solution for our accounting needs. The platform is clean, intuitive, and easy to navigate, even for non‑accountants. I appreciate how quickly I can run reports, manage payroll, and keep everything organized without hassle. Their customer support is responsive and genuinely helpful whenever I need guidance. Overall, Patriot has saved us time, reduced errors, and made our accounting process far more efficient. Highly recommend.

Cons

So far we haven't found any features we aren't happy with. Maybe future could provide a RESTapi - but a good web front-end is much more important to successful usage.

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

Bugs in the local software..............

Review Source

VR

Verified Reviewer  
Admin  
Accounting  
Used the software for: 6-12 months

### "Simple, Reliable Payroll Solution for Small Businesses"

April 10, 2026

5.0

My overall experience with Patriot Software has been very positive. It’s easy to use, reliable, and makes payroll and basic accounting much more straightforward. While there are a few limitations with advanced features, it works well for my needs and helps save time and stay organized.

Pros

What I liked most about Patriot Software is how easy it is to use and set up. It makes payroll simple and saves me time by automating key tasks, which helps reduce errors and keeps everything organized.

Cons

What I liked least about Patriot Software is that a few features feel somewhat limited compared to more advanced platforms, and some tasks require a bit of manual work. However, it’s still very manageable overall and works well for my needs.

Review Source

WD

William D.  
Co-Owner and Operations Executive  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Patriot Payroll is Solid and Customer Service is Top-Notch"

August 27, 2025

5.0

We have no qualms with Patriot Payroll and have used it for a few years now. We recommend it often. It is one of the few services we have that we haven't changed or considered changing during the lifespan of our business.

Pros

Patriot Payroll has a learning curve but it's not difficult and there are plenty of helpful FAQ and instructions, as well as customer service available by chat or phone. I like how, now that we've been using it, it's easy to do our bi-weekly payroll. Overall, though, what I like most about Patriot Payroll is the customer service. We'd had few issues, or questions, but each time we've been helped promptly by someone who genuinely seems to care about helping. That's not common these days.

Cons

It's a bit rigid and not entirely intuitive until you get the hang of it. More video tutorials or even a "Patriot Payroll 101" online orientation class may be useful.

Alternatives considered

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[Gusto](https://www.capterra.com/p/131882/Gusto/)

Reason for choosing Patriot Software

Better interface, better customer service

Review Source

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