# Page 5 | Patriot Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Patriot Software the right Direct Deposit Payroll solution for you? Explore 3640 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/116050/Patriot-Software/reviews --- Patriot Software 4.8 (3640) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 5 - Reviews of Patriot Software ## Showing most helpful reviews Showing 101-125 of 3640 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GL Garrett L. Owner Insurance Used the software for: Less than 6 months ### "Patriot Software - Easy to Use; Exceptional Customer Service" December 2, 2025 5.0 Pros The user interface is pretty straightforward and easy to digest. Where Patriot shines in my opinion is the customer service. Every single time I've called (and there have been plenty!) my call is answered within a minute or two and then my question/issued is resolved moments later. Just exceptional. Cons I am not a big fan of using the search feature to find self help articles. I honestly have better luck finding the steps I need by doing a google search, which will bring up the steps. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing Patriot Software Based on my research, it seemed that Patriot had all the same features, a built in HR option and was far more cost favorable. Review Source SG Sree G. Adminisrator Information Technology and Services Used the software for: Less than 6 months ### "Easy of use and full service at lowest cost I come across" February 27, 2026 5.0 Very satisfied. Spending less time on payroll management and happy about saving considerable costs while having all features needed Pros It was very easy to transfer payroll from another provider and the system is less complicated with most necessary features. Addition of multiple states and having full service for reasonably low cost without any hidden or recurring cost make me recommend this product. Customer support is quick and friendly too Cons Direct deposit feature is taking longer than other service providers which may need some early planning Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/) Reason for choosing Patriot Software Fixed cost without hidden and recurring costs, better full service Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Too complicated and high cost and hidden expenses Review Source DH Dee H. Accountant Construction Used the software for: 1-2 years ### "Love Patriot, room for improvement" May 14, 2025 3.0 Questions and inquiries are answered quickly and efficiently. Pricing is very good. Pros Pricing is good, tax filings are accurate and timely. We like the timecard app and how supervisors can approve timecards for processing. Cons Reports are cumbersome, processing time of 4 days is too long unless you pay extra. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Patriot Software The cost of operating and ease of use along with the timecard app. Review Source Response from Patriot Software June 16, 2025 Hi Dee, thanks for your review. We wanted to make sure you knew that once you qualify for two day expedited direct deposit there is no additional fee. Fees are only associated with a bank wire or Instant payment for funding payroll. DA Deanna A. President Retail Used the software for: 2+ years ### "Best Payroll System! Highly Recommend" April 17, 2025 5.0 I love it. It has saved me time and money and is easy to use. I use it to process payroll. file quarterly taxes, W-2's and 1099's. My employees love the portal so they can see what they are getting paid and get their tax documents immediatley after they are posted at the end of the year. Pros I love this payroll system. It saves me time and money. Customer service chat is very helpful with ansering my questions. I just sent a referral to another flooring company to use for their business. Cons When I have a change with an employee, I have to completly re due payroll. I would like if if I could add or change employees during processing payroll. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Patriot Software It is Easier to use and it is less expensive Review Source CW Christian W. CEO Computer Networking Used the software for: 2+ years ### "We Have Been a Patriot User for 7 years" June 10, 2025 5.0 Very easy to use, easy to set up. Excellent support via chat and phone. Tax filings are done for us. Pros It is very simple to use Patriot Payroll. We have compared it with other services and have stayed with Patriot for 7 years. Cons There isn't anything that is lacking as far as we are concerned. There have been one or two issues that were quickly fixed. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing Patriot Software Ease of use, simplicity, excellent support Review Source AK Angela K. Finance and HR Coordinator Religious Institutions Used the software for: Less than 6 months ### "New Patriot User" April 22, 2025 5.0 Great! Creating an account and getting everything uploaded was very user friendly. I was able to do it all online and only reach out if I had a question. Pros It was very easy to setup online. Very user friendly. Help articles are great! Quick and easy! Cons There is not a way for employees to time off. I understand this is in the works and look forward to when the testing rolls out. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Processing fees are much more affordable. Review Source JG Jessie G. Owner Accounting Used the software for: 2+ years ### "Best Payroll Software!" December 3, 2025 5.0 I never recommend any other payroll software. I always get the help I need at a great rate and my clients are happy with it. Pros The exceptional customer support. I cannot praise the team at Patriot Software enough. They respond quickly and resolve quickly and it's great to see familiar names each time I chat in. Cons I wish the employee could self onboard 100%. There is not much that I do not enjoy about Patriot Software. Review Source Joseph O. Attorney-at-Law Law Practice Used the software for: Less than 6 months ### "Highly recommend Patriot for even folks like me who have never run payroll before" July 31, 2025 5.0 Overall, I'm pleased with Patriot. They've made it easy for me to do payroll when I've never had to do it myself before. Pros Two thing, first, I've never run payroll before and yet I found it relatively easy to do it using Patriot. Their customer service people were also available and eager to help. Second, they collect all the taxes for me, from local to federal, which was a big draw for me. Cons I'd like to see the software offer auto payroll, which I've read may be coming later this year. I'd also like to be able to dynamically amend/revise payroll runs without voiding the whole thing to make a correction. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Patriot Software I liked that they were in Ohio, like I am. I thought the price was in line with others. I liked how they did all the tax reporting. Others also recommended it. Review Source JH Jeff H. Director of Operations Education Management Used the software for: Less than 6 months ### "Very happy with Patriot payroll " March 9, 2026 5.0 I’m very happy. I love the personal, American support staff. I love the pricing of the products and the simplicity of the user interface. Pros The Helpdesk support is very fast and reliable. I’m happy with the pricing and degree of self service that is possible Cons I can’t always find where to change things, under which setting but ai can usually read the documentation for me Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Patriot Software Price and reviews were better and the minimum required functionality Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Price and service primarily. We were also switching bookkeepers Review Source LH Lisa H. Administrative assistant Consumer Services Used the software for: 2+ years ### "Outstanding Payroll Experts!" March 11, 2025 5.0 Outstanding! The are so patient when I contact them and if I don't understand something, they walk me through things so that I have a better understanding! Pros It is ALWAYS so easy to reach a payroll expert when I either call or do the chat Cons I honestly can't think of a thing. I have had to use the chat numerous times over the course of a several year span since we started with Patriot and have NEVER had a bad experience! Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing Patriot Software It was more cost effective, especially for a small business owner Review Source BH Betty H. Administrator Government Relations Used the software for: 1-2 years ### "My Patriot Payroll experience" May 16, 2025 4.0 For the most part it has been very good, and easy to learn. Pros Ease of use is what I like most about Patriot Payroll, and it was very easy to learn. Cons The least thing I like is if you find a mistake right away, you still have to cancel your entire payroll and rerun with new charges. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing Patriot Software We chose Patriot payroll for the price and ease of use. Review Source KS Kim S. Director of Operations Non-Profit Organization Management Used the software for: Less than 6 months ### "Switched to Patriot with No Regrets" February 27, 2026 5.0 Patriot has already proven to be fast, efficient, and supportive all while saving us money! Win, win, win! Pros Having switched from another payroll provider, Patriot exceeded my expectations. It is so much easier to navigate and the payroll submission process is far better and far faster than what I'd used before. Cons Switching to Patriot was a bit unnerving. The tax information wasn't something I was familiar with, so gathering that from our prior payroll supplier as well as the staff gave me some stress. Patriot was quick to answer my questions though, and we got through it. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Patriot Software Cost. Ease of use. And, Patriot is based in Stark County as are we. We like supporting other local businesses. Review Source SF Scott F. CEO Oil & Energy Used the software for: 1-2 years ### "Excellent, Straightforward Payroll" December 11, 2025 5.0 I've been a user for over 7 years and the product is very solid, simple, for those of us that don't want to live inside their payroll system. Pros Patriot Payroll is very simple to use. Their customer support is fantastic; very responsive and accurate in their results. Cons Patriot could use an update to their User Interface. It's a little dated, although functionality is definitely there. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Patriot Software Better value; QBO too complicated, too much Review Source TF Timothy F. Owner Construction Used the software for: 6-12 months ### "knowledgeable customer service and great value" February 3, 2026 5.0 I've done manual payroll for 30 years. I started with Patriot because of the reviews and the value for my money. From the start, On-boarding, I was impressed with their knowledge, patience, and the fact that I hardly ever have to wait more than a minute for them to come on the line. Pros The ease of On-boarding with Customer Service and how fast they can answer my question and the easy use of the software itself Cons I'd like to use it for paying my Subcontractors but it would've been costly to do so at the time when I looked into it. Review Source TM Tyler M. Manager Computer Software Used the software for: Less than 6 months ### "Unbelievably good customer service" February 5, 2026 5.0 Great customer service, good prices. The online UIs are mostly clear and speedy. I appreciate that there aren't extra charges for multi-state. Pros Customer service is top-notch. Literally the best help I've ever gotten from any online company ever. Cons Some of the setup steps related to linking my bank account and entering my state tax IDs weren't as clear as they could have been. But it wasn't a huge deal because I was always able to get someone knowledgable on the phone instantly. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Patriot Software Mainly because customer service sounded better and prices were a little better. Review Source DE Duane E. Owner Construction Used the software for: Less than 6 months ### "Patriot payroll the American way of pain employees" May 14, 2025 5.0 I’ve called into customer service to receive some information on getting things set up properly. They were patient with me and resolve the issue before I got off the phone. Pros I appreciated how easy Patriot Payroll was to use. The dashboard was clear, and the customer support team was always helpful and responsive. I also liked how affordable it was compared to other options, which made it great for a small business Cons The one downside I experienced was the limited customization for certain payroll reports. It would be helpful to have more flexibility with report formats and data exports to better fit my specific accounting needs. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[Competitor Price Tracker](https://www.capterra.com/p/185725/Price-tracker/) Reason for choosing Patriot Software Trying to get away from QuickBooks due to pricing Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Into it products are becoming not affordable for small businesses like myself Review Source DR David R. Owner Retail Used the software for: Less than 6 months ### "The best payroll company on the market for all businesses." February 9, 2026 5.0 I have been with many Payroll companies over the last 40 years, and no one compares to Patriot Payroll. Pros The website is so easy to navigate. Price is always important. Customer service is awesome. They answered all my questions professionally. Cons Everything works great. No issues. No problems from startup to running payroll biweekly. The best payroll company I have ever used. Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) Their website is to complex. Horrible customer service. Horrible billing Just a horrible company. I used them years ago and they were not this bad as today. Review Source CT Caroline T. CEO Accounting Used the software for: 1-2 years ### "Easy payroll software to use with great support." April 22, 2025 5.0 The website is set up clearly and I am able to find everything that I need. If I needed help they would answer clearly. Pros The customer service is great every time I talked to them. They would always answer my questions with clarity. Cons A few times I did not know the correct way to do something and there was not clear directions in what I needed to do. My example is that I didn't know that I need to file federal taxes twice a month but I didn't even know that was a thing. I got a letter from the IRS for doing it wrong. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Patriot Software It is cheaper than the other ones and it offered great customer service. Review Source HA Heidi A. Owner and Business Manager Mental Health Care Used the software for: 2+ years ### "Great value with excellent customer service " January 30, 2025 5.0 I love that customer service is here in the US and the vast majority who answer the phone are 1st language English speakers. Pros The pricing is very affordable and customer service is great! Cons They cannot offer tax advice—understandably so-which means you have to navigate employers law on your own or consult a CPA, but the cost savings for our tiny practice are worth it! There system is full of free how-to articles and “flags” that help you avoid potential problems with federal and state taxes. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Patriot Software The pricing was 5-6 times as Patriot software. Review Source WM William M. Optometrist Hospital & Health Care Used the software for: 6-12 months ### "Fast and efficient" May 2, 2025 4.0 I have overall been really impressed with the entire system. It logs PTO and time-off accruel in an easy to see format, and makes the whole process of adding hours for my staff of 45 saves me hours of work. Pros I like how it updates guidelines and alerts based on changes in State legislature for benefits/time-off that way I do not have to go implement the changes myself. Cons The layer upon layer upon layer of security features makes it cumbersome for making changes to an employees profile/account information. Some aspects cannot be changed by the administrator and only by the employee (ie banking information). Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Reason for choosing Patriot Software It has met our need for payroll and benefits management. No need to look elsewhere Review Source NV Nick V. Chaplain Non-Profit Organization Management Used the software for: Less than 6 months ### "Love it so far! " February 9, 2026 5.0 I'm a non-profit and I'm the only employee with "clergy" status. I've used Quickbooks for 12 years and though it got me through the last few years I've never been able to speak with someone who really understood "clergy housing" and how that works. I spent hours trying to solve some issues with very little luck. So far, Patriot seems to really understand "clergy" status and has the right set up to set it up. So much easier and the software is way more intuitive with way more help along the way. Pros Customer support is awesome. I've called or chatted numerous times and everyone was helpful and had a good working knowledge of what I was asking about. Cons Just getting started I didn't understand or have communication about dates regarding deadlines for my first payroll. The first one didn't happen though the payroll info was usable for tax purposes and records. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I did not have good luck with help. Agents did not know or understand my situation. Too expensive with little knowledgeable support. Review Source JB Jessica B. Administrative assistant Sporting Goods Used the software for: I used a free trial ### "Good payroll " April 22, 2025 4.0 Now that I am set up It seems easy to run payroll and what we need. I really appreciate the customer service and that they can remotely control my PC to show me how it is done. Pros Patriot gave me the best price available and I needed the least expensive I could find for my new business. Cons It took me a long time to set up because I was unfamiliar with the terms used and where to find the information. So the free trial was not a free trial only a free set up. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Patriot Software We heard the adds on line say that it was easy a 5 year old could set it up and the price was they best than any of the others we looked at. Review Source CN Cheryl N. Operational Manager Hospital & Health Care Used the software for: 6-12 months ### "Review of payroll system" March 26, 2026 5.0 Great value for my money, makes my job a little easier without having to worry about processing payroll among other things. Pros Support, ease to use, someone is always around to help answer questions, payroll management. The overall quality is great Cons bug and issues, but most of the issues are resolved very quickly through a ticket and taken care of in less than 24 hours. Review Source LS Lorraine S. Administrative Assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Wishing we chose Patriot Payroll Services first!" March 28, 2026 5.0 It was a great experience. We did not choose Patriot ourselves -- we were with another vendor who partnered with Patriot without us knowing until the partnership was already established. However, we were happy with the service we received from Patriot... much better than the vendor we started with! Pros User friendly software that was easy to navigate through, with prompts that direct you to the next command, easy to follow, and knowing that we could reach out to the support staff if we ran into a problem! Cons We would have liked having a designated representative for our account so that we can direct our questions or concerns to the same person rather than speaking to the first available representative Review Source JB Julian B. Building Manager Commercial Real Estate Used the software for: 2+ years ### "Condominium Payroll" March 17, 2025 5.0 Since signing up at least five years ago the experience has been excellent. Ease of use and customer service has been great. However, the portal is so good that we hardly contact customer service. Maybe twice in five years. Very reasonable cost for the service. Pros Ease of use. I can do payroll in 15 minutes tops. Very reasonable cost. Customer service is excellent. Cons We dont really see any cons in the Patriot Software payroll portal and service. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Cost and ease of use of payroll service. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.