DiCentral

EDI & Supply Chain Solutions


4 / 5
203 reviews

Who Uses This Software?

Looking to integrate EDI? Join the DiCentral family. We work with any industry and all sizes of companies!


Average Ratings

203 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • DiCentral
  • www.dicentral.com/
  • Founded 2000
  • United States

About EDI & Supply Chain Solutions

DiCentral's FLEXIBLE EDI and supply chain solutions integrate with ANY INDUSTRY and more than 100 ERP, WMS, accounting and eCommerce systems - even custom built back office systems. Take advantage of in-house services, including live technical support. We will rapidly deploy, maintain and scale your EDI to relieve your stress and perfectly fit the needs of your enterprise. VISIT THE WEBSITE NOW! Or...


EDI & Supply Chain Solutions Features

  • Archiving & Retention
  • AS2 Applications
  • AS2 Specification Compliance
  • Certificate Management
  • Configuration Data Searching
  • Data Format Translator
  • Flexible Licensing
  • Full Logging
  • Labeling

EDI & Supply Chain Solutions Reviews Recently Reviewed!


Good Service Provider, but improvements are needed

Nov 16, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's relatively easy to navigate. The screens are pretty well laid out and the data has always shown to be accurate.

Cons: There are times when exporting a large number of PO's from a major department store who sends over PO's for each door, and you want to check your data, it can take an exceptionally long time to get that data out of DiCentral.

Overall: Overall it's positive and I find the majority of their CS reps professional and responsive. There are times though that like most service providers these days, DiCentral has outsourced live CS out of the country. That unfortunately, creates difficulties in communicating with reps who may have a very heavy accent, or who may not grasp the intricacies American English

Fast, easy and reliable EDI solution! I love it!

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use the most about the DI Central software. We haven't experienced any down time utilizing DI Central. It is very reliable and consistent!

Cons: Does DI Central have integration with Quick Books capabilities. That would be an asset! I would like to see more integratoin with my internal programs so that the processing of orders could be more seemless.

Overall: The greatest benefit to utilizing DI Central as my EDI provider is the ease of use, and their reliability. I have found the customer support team to be prompt with the response when needed!

I have never experienced any down time or missed transmissions with DI Central. They are an outstanding EDI provider!

Good but can be great

Nov 16, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Dated but very straightforward. It feels almost like using WIndows 95, so that's good from a concept of less is more.

Cons: Lack of automation. By that I mean pre-filling fields and automating emails etc. can be better. Customer Support is ok.

Specifically, it'd be helpful to have an email alert option for only 850s. I get email alerts for every inbox update right now, which is way too much. I just need 850s and I would imagine there are tons of vendors that would appreciate that as well.

Overall: Good, I would recommend. On the topic of customer service, we used to be able to call customer service, request a specific person that is familiar with our business and setup, and work with them. It seems DiCentral has become extremely rigid about first creating tickets. When we are in our most pressing needs for answers ASAP, this is not always feasible.

Overall it's a pretty good solution for businesses that do a lot of EDI transactions

Jun 25, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer support is helpful and knowledgeable. It's easy to learn and use. You can process EDI transactions from any computer. It didn't take long to figure out. That's the basic way to use the software. We integrate it with our Quickbooks so I don't have to enter in anything to the system...it's all just a few clicks.

Cons: For just the EDI web version, the site can sometimes run slow...when using the software version, it can also transfer over to QB very slowly. And sometimes things just can't sync for whatever reason which is frustrating.

Overall: When it works as planned it saves me a lot of time!!!!

Capterra loader

Brilliant. The support team is enormously helpful, understanding, and flexible.

Jun 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's user friendly, simple and productive!

We have been using this software for about 3 years now. Overall, we are very pleased with the system, and we cannot imagine trying to conduct our daily business on any other software.

Pros

- Very powerful, scalable

- Excellent customer service for implementation AND ongoing needs

- Quick adoption for new employees

Cons: Ship Notice/manifest is little complicated for the new users

Once the order line is used for the shipment, It should automatically grey out in order to avoid errors

Overall: Does not applies

Once I was aquianted with Di Central it was easier to use.

Jun 18, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It covers a wide variety of functions - each partner we have uses some different functions. Compatibility with all of our partners help. Customer Service is very knowledgeble and their follow up it top notch!

Cons: Not all feature cover every vriable. ex: when doing a 856 ASN - Pallets - it is hard for our company as we put many different items in a box and the quantity changes.....

Overall: It allows me on a daily bases to provide my parters with the info they require to send orders, receive Shipment notifications and ultimately receive our goods in fast and more accurate.

Moderate satisfication, sometimes when needed help, not necessary getting it right away.

Jun 21, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Simple enough to use, we use most of the EDI 850/856/810/846 for our order fulfillment. mostly on the back end. rarely we have to login Dicentral for anything specific.

Cons: the transaction is pretty troublefree once all data exchange are setup, but does come in a price, and sometimes, lost track of the usage without upgrading to a better package within the dicentral plan, it could get very expensive.

Overall: it's EDI, save us a lot of time, and allow us to deal with customers that requires us to have EDI ready with them.

Capterra loader

The Best!

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been working with DiCentral since 2006. They helped us in the beginning we we started our brand and has continued to be a supportive and proactive in the changing retail climate.

Cons: Overall their customer service is stellar. I sometimes I wish the problem, when we have one, could be fixed quicker.

Vendor Response

by DiCentral on January 02, 2019

Thanks Katie! We enjoy working with Crane USA as well and look forward to continuing to grow together. I will pass along your feedback to our team.

Warehouse Manager

Nov 27, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Has lots of features with accuracy in compare to manual processing ,so love it .

Cons: Packing slip creation for small and big orders ,Duplicate items in same Packing slip is not allowed .Having hard time for Big shipment like pallet size or truck load orders.

Overall: Supply to retail chain stores,Its good for small stores supply chain ,We need solution for Distribution level like national distributor where we also ship items on Pallets and on truck loads.

EDI Clorox Review

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Is easy to enter the website and follow up the invoice or sales orders from our vendors.

Cons: Until now nothing as far the solution meets what our company needs

Overall: Right now we are receiving and sending invoice and sales orders from our major vendors like Walmart, Sams, Walgreens, Costco, etc. With this service the process has been automated and there is very little intervention by a user and we also comply with the requirements of this vendors to use an EDI environment.

So far our experience has been very good.

Jun 18, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We like the availability of the system. When you do maintenance you do not interrupt our business. The features/functionality are also good.

Cons: For the most part it is easy to use but when you are looking for a specific item you have to look through each quarter, why not be able to just search everything to make it easier and less time consuming.

Overall: We receive our order from our customers much quicker then sending by fax.

Very satisfied with the software.

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to work with. I receive PO's at least twice a week and invoice them very easy. Also is easy to create invoices of PO's created at the stores, not received at the portal.

Cons: I don't have any complains. This is a very ease software to work with. Soon we will receive Walgreens PO's, an easier way to confirm and invoice their orders.

Overall: I receive PO's and I'm able to send invoices at the same portal.

Overall good service.

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User friendly and it's web service. You could use it anywhere with internet. No need for third party software to install for use.

Cons: Sometimes the internet is slow so that the ASN labels are printing slower. If the interface can be designed more easily to read and find...that will be batter

Overall: We do not need a EDI department to integrate or change frequently to meet the changes from our trading partners.

Simple and Effective

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Basic EDI translator, isn't intrusive, easy to connect with plenty of existing clients.

Cons: It's sometimes difficult to communicate with the customer service reps and that makes fixing problems take longer than necessary.

Overall: All we need is a basic EDI translator, nothing fancy or integrated with other software, with simple interfaces and minimal expense, and that's what DI Central provides.

Capterra loader

Good EDI Partners

Jan 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Di Central provides a good service for small companies looking to integrate with in house software or process EDI Documents via the web.

Cons: Working with the company to add new partners sometimes takes a very long time. Other than this, once things are set up they work great.

Overall: Allowed us to integrate our EDI products into our ERP system with customers that require it.

Easy to use solution

Jun 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Having the software directly connected with our ERP system and the ease of use when importing and exporting daily transactions.

Cons: We've had multiple issues recently and the rate in which the issue are being resolved is slow. In our world issues need to be corrected the same day, or the day after at the latest.

Overall: Fast order import

Review as vendor receiving data from customer

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We receive regulary maintenance notification, with scheduled mainteance outside of regular operation hour, which is good to keep system up to date without making process down.

Cons: It would be good to be able to specify that if the maintenance is not in a specific range of time, that we don't wan't those notifications.

good services

Jun 19, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: All services in a same place Is perfect for us and the price are not expensive so all is good. When you call for information we are very satisfy.

Cons: nothing I think all it's ok we never have problem with that software we received the information. But when the new year start we don't received the invoices but now it's ok.

We use DI Central Daily and seems to work fine for our customer interactions

Jun 18, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am a daily user of DI Central and the biggest pro is it allows you to stay logged in all day without re-entering log-in and passwords.

Cons: I hate the slow pop-ups and double reminders, not sure why Microsoft security won't allow the pop-ups to happen without always going into a protective mode.

Overall: Perfect itemized billing.

Easy to Use

Nov 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easily meets the needs of our customers and easy to use. You do not need to know much about EDI to use this product. Very user friendly.

Cons: Would like to be able to view the full EDI data. I feel limited not being able to see the raw data received. I am only able to see the translated information.

GREAT SYSTEM. EASY TO NAVIGATE. GREAT PRICEPOINT.

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: THE SYSTEM IS GREAT FOR USERS WHOM HAVE NEVER WORKED WITH EDI BEFORE. IT IS VERY USER FRIENDLY AND EASY TO NAVIGATE

Cons: THERE ARE REALLY NO CONS TO THIS SOFTWARE AS OF YET THAT I COULD FIND. OCCASSIONALLY THERE ARE SOME ISSUES THAT NEED TO BE TROUBLESHOOTED BUT CUSTOMER SERVICE IS REALIABLE AND FAST

I Recommend

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use and the web functionality which give us the chance to use it in all our locations, we can also manage all accounts in a very easy way

Cons: Bundling ASN could be improved and a tailored pick up list based on different criteria could be added so handling a pick and pack process would be easier

Positive Feedback

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: * Excellent for to view/manage incoming documents (850's, 860's, etc.)

* Able to filter documents for faster read/move/delete

* Option for Manual File Upload

* Fast service when help is needed

Cons: No flaws so far, I've had an excellent experience with the interface and platform.

We love it!

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like everything about this software. Very easy to navigate, useful for all types of businesses.

The features and functionality of this software is top quality and great valve for your money.

Cons: There is not one least thing I can say about this software. They've put a lot of time and effort in creating a unique tool and is definitely recognized by all users.

Overall: I am a first time user of this software and is definitely making things easier to do.

WE HAVE BEEN WITH DI CENTRAS FOR OVER 12 YEARS

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money

Pros: EASY ON LINE GOOD CUSTOMER SERVICE

FRIENDLY PEOPLE TO WORK WITH - CONNECTED TO MOST RETAILERS BUT I ONLY HAVE A VERY LIMITED USE

Cons: COULD BE MAC FRIENDLY NEEDS TO BE MORE AUTOMATIC, LESS STEPS.

IF VOLUME IS LOW IT IS PRICE PROHIBITIVE, BUT I THINK THIS IS AN INDUSTRY ISSUE

I have no issues with DiCentral. Everyone is a pleasure to deal with.

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the ability to batch ASN's, Invoices...etc. If I ever have an issue, then I can call customer service and find a solution quickly.

Cons: Latency issues. It would be nice if the ability to batch 200 PO's would really be a possibility without freezing up the entire site.

We have been using Di Central as our EDI provider since 2009 and have been very satisfied.

Jun 21, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Straight forward and simple to use. Di Central connects seamlessly to our trading partners and their customer service is top notch.

Cons: We don't really have any complaints. The software used to feel a bit clunky, but they fixed that years ago, now it's smooth sailing.

Excellent tool to have for receiving PO and processing orders

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to learn, easy to navigate and it friendly user. Its simple to understand and IT support is always there to help

Cons: I don't have any negative to say. I would recommend to anyone, I would say that its a benefit for the manufacturing industry to have.

EDI review

Nov 20, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to receive orders and send invoices

Cons: It does not save information so I have to retype everything in for every single invoice I send out

Overall: A consolidated place for multiple companies to send purchase orders and for me to send invoices to. Overall this system is very handy for our company

DiCentral always provides the service we need

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The app's ease of use and setup is what really set this app apart. There are other solution, but none are as easy to setup and use.

Cons: I have no issues with this app, it works as it should. There are other solution, but non are as easy to setup and use.

much easier to use then its competitor SPS

Jun 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it figures out the partial boxes with no extra effort . Also I like the bundle to ASN and Invoice options that it provides.

Cons: I find the software easy to use and really havent found any cons. I have been using SPS and DiCentral is much better

One or two phone calls in the beginning is all it took to learn

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: It's convenient, quick, easy; I like that I can see & process my orders from anywhere (work & home).

Cons: The cost of course.

I don't like having to put in the periods when typing numbers.

I don't like having to move to each square with my mouse.

great system

Jun 18, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Able to support very large amount of files and document without crashing

easy to use and understand

Cons: customer support is very slow and they dont answer unless you email 3 or 4 times

there are couple of glitches, but overall it works fine

easy to use. straight forwards

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software had only the important information customer needed . Got straight to business. Only required information.

Cons: slow at times. Software froze. had to download the information before i can print which sometimes took time.

Overall: straight forward

Extensive Unfunctional Functionality

Nov 16, 2018
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The functions and reach of the program was good, many options are provided in terms of the task you are trying to complete on DiCentral. Extensive records are kept, including a user history, which is convenient to recall when you need to trace prior steps.

Cons: While there are numerous functions, those functions are sometimes dysfunctional, if that makes sense. For instance, creating and submitting advanced shipment notices is rather antiquated, as you need to manually type out the dimensions for each line, as opposed to entering the dimensions for each item and having those dimensions applied to the relative items on the relative lines. The UI is also fairly outdated, but this is more of an aesthetic preference, but it can sometimes lead to navigating being rather complicated.

Overall: Overall, you can do all the tasks that you are required to do, and the reach of this EDI is extensie. Unfortunately, the program appears outdated, aside from the look and feel of the UI, there are limitations to certain functions in the program, which can sometimes spend more time than what would generally be required. Should some of the features be refined, the EDI could be quite good.

I find this program easy to use and it helps prevent duplication and keeps both companies accurate.

Jun 22, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: It prevents errors immediately. Both companies match right away. All important information is included.

Cons: Not enough training. Errors are hard to go back and correct. No place to put vendor invoice number or vendor packing slip number.

DiCentral always goes above and beyond assisting with any type of inquiry.

Jun 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very easy to use and support is always there to assist if needed. Documents can be transferred quickly error free.

Cons: The only con using this software is the high cost per trading partner, monthly service fee and KB usage.

This is a good software but i had difficulty at the beginning.

Jun 18, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is user friendly once you know what you are doing. Receive the orders, submit everything when it ships.

Cons: Sometimes i did not receive the orders. Too much details. When we had a power outage the software did no go well.

EDI REVIEWS

Nov 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The customer service rep that I work with is very knowledgeable and always will find a way to fix whatever issue I am having with EDI.

Cons: I do no really have any cons. I think its pretty user friendly.

Overall: No too bad.

DICentral EDI

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Web portal is easy to navigate. Does everything we need.

Cons: There is not really anything that I dislike. It works as expected.

Overall: Staying compliant with customer requirements to exchange EDI transactions has increased our share in the market.

we have been a satisfied customer for several years

Jun 21, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: the ease of adding items to our catalog or adding trading partners has been relatively simple and fast.

Cons: the API connections took a bit of work on our end and the reporting could be easier to access and responsive.

Product Review

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and train others. Support is responsive

Cons: Virus blocker seems to always have an issue with the program

Overall: Helps cut down on order processing time. Payments are received faster than mail in return vendors are paid on time

I am responsible for shipments to a couple Fortune 500 company. I create ASN's, labels, and invoices

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money

Pros: Fairly intuitive. Fast and easy to use once acclimated to using it. Good sort tools. Effective use of font colors to determine status of EDI documents.

Cons: Outbox does not have built in checker to make sure duplicate ASN numbers are not generated. This can lead to chargebacks from customer if the same ASN number is used. I must double check that duplicate ASN number are not created. Packing lists are fairly generic looking, no provision for adding custom logos. The user interface looks dated and generic (but please don't change it as I'm accustomed to it.)

DI Central

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the filtering options as we work with multiple customers.

Cons: There are different quarters to navigate between.

Overall: I have only have one issue with a PO coming across in the system since I have been using it.

so far it has been very positive

Jun 25, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: now that we have learned how to use it, it has cut down our time for entering orders. though we would prefer to be able to get one order per part number.

Cons: when we get error messages it is sometimes difficult getting them resolved. we are not familiar with the codes etc.

Overall: time saving aspect of it is that our orders are entered directly into the system for us.

Long term partner

Nov 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Consistent. Updated regularly. Meets our overall needs. Integrates with our systems and is cost efficient.

Cons: Has some bugs with integration that need to be constantly sorted out.

Over all I am happy with DI Central

Nov 19, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: You have customer service to contact whenever you need to help in any problems

Cons: Not very easy to navigate on your own, you need a class to understand everything.

usage

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: the system is easy to use, and access POs

Cons: due to capacity, the more items I like to view on one page, the longer it takes to load

Overall: smooth effective and gets the job done

DiCentral

Nov 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Seamless integration between my ERP software and EDI

Cons: I am happy with the software.

Overall: DiCentral enables us to support EDI without having in-house expertise

User Experiment

Nov 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: This software helps my company stay connected with my customers' orders.

Cons: Not very intuitive to use. I spent several hours trying to integrate.

Great Solution

Nov 16, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The Implementation on new partners is easy.

Cons: Like any edi implementation, new partners mean new challenges. Lots of testing.

Best EDI Solution Available!

Nov 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is the easiest and best EDI platform to work with that we have tried. Customer service is fantastic to.

Cons: Their call center is in Taiwan and sometimes it is hard to understand the person of the other line.

Overall: Overall an A- EDI Provider with a Great Interface and Good Customer Service!

Love this software and would definitely recommend!

Jun 21, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: We have always had phenomenal customer support with the software. I like that we can use the same system with multiple different trading partners. I like that everything is kept in one place and stored efficiently.

Cons: Two things. I don't like that I have to use internet explorer on a PC to use all of the features. I would love to be able to use other browsers and possibly in the future a Mac to use the system. Second, I don't think the website is very user friendly. Once I learned the in's and out's of the system I had it down, but training new people is often difficult.

Overall: Easy data exchange between our company and our trading partners.

Good Product

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: support is great. They are available when you need it.

Cons: Takes a minute to get things reset if they are incorrect.

For the most part we have no issues

Jun 21, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: integrated with SAP B1, which allows us seamless processing of our EDI. automatic EDI exporting allows us to get ASNs to the customer timely.

Cons: difficult to see errors or mistransmissions. there is no way for us to see if an order does not make it to the warehouse.

EASY

Nov 16, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: EASE OF USE WHEN RECEIVING AND SENDING PURCHASE ORDERS

Cons: SOME PO'S DO NOT HAVE THE ADDRESS ON THEM

need refined search function

Nov 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: simple user interface.

fast order delivery

Cons: more search functions, e.g. "not yet invoiced"

Shipping Coordinator

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Its forgiving for the most part, If a mistake is made it can be removed to the "trash" and redone.

Cons: I'm not sure if its the format from the customer or if its within EDI's software but when printing customers preferred pallet or carton labels, they have to be adjusted and reprinted multiple times to get them right.

Overall: Most of our customers use EDI now so it makes things so much easier when all the data entry is all in one place.

I found it very easy to use and to navigate

Jun 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: Most of our use is through our EDI provider, eZCom Software, but using the information to see the progress of our EDI testing is very helpful. It's nice to know what has been done, what is being processed and what is still required. This way I can get with eZCom to get the necessary testing completed.

Cons: We have been using this software to complete EDI testing for about 4 years as required by our customers and I have found no cons in the time we have been using it.

We never have any issues so we would one of those customers that aren't very helpful

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to operate and pretty much self explanatory. We use a number of different EDI platforms with our logistics needs and yours is much easier to operate and much more user friendly.

Cons: I said we have had zero issues since day one so I don't have any Cons to add.

Overall: Extremely efficient and we can get information to our customers real time. In an industry like ours, the only thing that can truly set you apart from your competitors is efficient and accurate information.

very easy system, never have any problems. wish all systems were as simple

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to find current and past orders. easy to send and receive orders, easy to submit asn's and submit invoices

Cons: that I have to press refresh to see what has been completed after each task. Also, I would like to be able to have a template of each document so that fix any errors.

Overall: i was able to save time, easy to use easy to access. i'm able to meet my deadlines beciase the software is so very easy to understand.

A bit difficult to use/understand.

Jun 21, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: To be clear, we used this solution for our customers that required an EDI connection. DiCentral provided a portal to manage and submit EDI docs with those customers. Overall, It did what it was made to do (most of the time). We were able to receive PO's and submit invoices to our customers.

Cons: Overall, It did what it was made to do (most of the time). There are issues regarding JAVA and specific browsers that fail to load documents for upload, like ASN's and sometimes even Invoices.

Overall: A connection to our customer because they ONLY use EDI.

I received the PO's through the EDI the program to work with one of our Dealers

Jun 18, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to read the screen and to send 820's and 855's.

I like receiving an email when there are new PO's.

Cons: I find when issuing the ASN that this screen can be confusing and also if you have to do a partial shipment.

Overall: I like receiving the emails when there are new notifications.

If there was a user manual or something that would help explain some of the functions would be helpful.

The screen is also very easy to use.

Goof Software

Nov 20, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to use and has a slew of basic and deep functions

Cons: can take a long time to set up new vendors and customers as the teams work together

Overall: Overall has been positive

we receive our PO's, Product activity data, and Product Transfer and resales report

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: easy to use, not much more to say or to compare to as I am not familiar with other programs. This is the only system we have ever used

Cons: sometime the site has Intermittent downtime notifications - often they update on the weekends when we are scheduled to receive our product activity data and tranfer & resale reports- which delays receipt

Overall: ease of invoicing and receiving orders

Edi

Nov 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. SQL based. The tech support is good.

Cons: Still need their servers to manage import/export of trading partners. Should be local to our install or network.

my experience

Nov 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: easy to use. program is easy enough to figure out to get where i need to go

Cons: when you get stuck. your stuck. not really a way to get some help when you need it

Capterra loader

Process is always long not a lot of follow up, always need new development to adapt to our customer

Jun 19, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: it is friendly user, we can automate a lot of data and have less user data entry, steps are easy to follow

Cons: on your web site it is mention that it is integrate to Dynamics GP, but in reality most of the needs must have a developement

we can communicate easily with our customer but to exchange transaction with supplier and carrier we have to process with other developper to get the information

and not all the edi transaction are available most if available we must read into di web only it cannot be integrated into dynamics gp and update our files

we cannot customize the notification to specific person

DIC always helps us immediately if we need to open a case.

Jun 21, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is pretty easy to use and train new people on it. And if needed, we ask support for help and they respond right away.

Cons: Sometimes the latency in between uploading info can cause issues. But it's rare, and honestly it could be our internet connection :)

Overall: Party City is our main account on DIC, but we are implementing Walgreens now with the great help of the support team.

Capterra loader

Everything laid out clearly and is user friendly;y, after working with it for a bit

Jun 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Can clearly find PO's and filters are easily usable. I like the ability to combine ASN's and send things off in a way that's clear to me.

Cons: maybe they can hold sending off ASN's just in case a revision needs to be made last minute? Sometimes I make an error, that I Can revise, but it has been sent off, and have to do revised ASN.

Overall: Visibility and control

Very easy to use. Using it for about 6 months and it's a time saver!

Jun 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and support team is very efficient. Always there when you need them...and fast! I really appreciate how fast we get support, when needed. The software is must for our company!

Cons: Except the time between we signed the contract and the date we start using it that was quite long, I have no cons.

Great sales effort, zero follow through

Sep 12, 2016
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Web-based, no hardware / software purchase required.

Cons: Lacks some very basic functionality, like ability to create an invoice directly from an Advance Ship Notification (ASN/856), or to upload invoice data from a .csv file. The inability to create an invoice directly from what items were actually shipped leaves a lot of room for error in data entry, creates hours upon hours of double-work if you frequently ship less than your full PO, and opens the door for chargebacks. Also, while software is web-based it will not work with Mac operating system (requires Windows). So if you run Mac, you'll need to buy some new PCs to run this app.

Overall: Signed up for DiWeb after searching for a web-based EDI solution for our new and growing clothing brand. Sales team was great, made a lot of promises, and seemed like a fantastic alternative to GXS' bloated pricing and cumbersome usability for a similar product. 2 months in, it turns out they're all the same. Terrible experience. So far, our 3 support requests have each taken about a month to be addressed by 'customer service' team, and actual monthly cost is consistently 2-3X what was quoted to us by sales team. Thumbs down.

Recommendations to other buyers: Do not expect this software to save you any time or create any efficiency for your company, it is simply a means to be compliant with your customers' EDI requirements. A necessary evil, but certainly not a good experience or a help in any way. Basically just an added operating expense.

Overall, i have not had any major issues and customer service is always there to help.

Jun 18, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I love the ease of use and its efficiency, for a mid sized company like ours, efficiency plays a integral role in helping us execute our goals.

Cons: not very beginner friendly, which is not necessarily the worst thing in the world, but if someone isnt familiar with the processes, it may be difficult to figure things out on your own.

in general EDI to your business is more efficient, however choose wisely

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I would recommend DI Central. Stay away from SPS commerce. Di Central has great support.

keeping the order to the exact information provided by the customer

Cons: Many times you will have to supply the data to the EDI provider. The software is only as good as the information provided.

Overall: efficiency

Easy to use

Nov 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Quick And easy to follow, is a friendly system

Cons: Some times the system freezes and I am not able to submit an ASN or invoice

Overall: Edi

Easy to use system.

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simple system to learn and use. Customer has asked us to use this software, so this is why we are using it. Customer service is outstanding. No issues at all.

Cons: There are no issues with using this software. Would recommend this to others. Simple and easy to use.

Overall: Easy to track orders with customers.

It's been a good learning experience and simplifies communication with our customer.

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Information is communicated effortlessly to and from the customer. Receipt of orders are communicated smoothly and can be invoiced without having to call customer for verification.

Cons: Can't think of one at the moment. Software works just fine and don't have any feedback at the moment for improvement.

this is the only one we have used, it works ok

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: the set up of the website is usable, easy to find the invoices, and easy to read edi system. Its nice that you don't have to read actual edi content and this changes it back into a readable PO

Cons: website training is not set up easily, waiting until you have an order to start training makes it impossible to be prepared. also communicating with customer service is near impossible. also its not usable on macs, only on internet explorer, which no one has used since 2006.

Overall: not having to learn to read edi

Easy fast Edu solutions with good tech support

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use. You won't spend a lot of time getting set up or learning it.

Cons: I don't really have one except I'd like more variety on types of billing plans. As our needs have changed, our plan hasn't evolved.

Overall: It has been an easy way to communicate with our clients and tech support is there and efficient.

Great customer service that helps in real time instead of e-mail tag.

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's very easy to use, fairly intuitive and customer service is pretty responsive for the few cases I needed help on.

Cons: Having to search quarterly instead of by "all" or yearly messages. Would prefer a way to be able to update multiple orders that has different values across the board at once.

Great support from a high quality team - Web EDI

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We use the Web EDI Solution for certain partner compliance roles. The ease of use is outstanding, they also proacttviely notify you of issues and normal upgardes.

Cons: None! Everything has been so simple - from setup to ongoing additions.

Used di central for EDI testing for a few of my customers and they were pretty helpful with it.

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Customer service representative are readily available if you run into an issue and they provide valid solutions and training tips.

Cons: There was no mass update function. so if had a shipment that consisted of 300 documents and I needed to make a change to the orders, I had to change each one individually.

Overall: onboarding new customers

Terrible customer service. Issues go unresolved for days

Jun 21, 2018
1/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The interface is somewhat friendly to use, but that's about it. I can't think of anything else that was good about this platform.

Cons: I've worked with several applications and their customer service is the worst in the industry. Issues go days without a response, and that's if they respond. There were issues with their programming as well, and they have high costs compared to other platforms.

Overall: The platform was so inadequate that it forced to do a more through comparison, with many different platforms to switch to.

Capterra loader

Working with DI central has been easy.

Jun 21, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The multiple way it gives you as an option for packing is great . Second best part of the software is its capabilities to create back orders.

Cons: At the time of invoicing you have to manually edit the qty even if you have short shipped at the time of packing.

Overall: Ease of working..!

there is room for improvement

Jun 18, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: We like that we can get the orders and invoice them right from DiCentral on EDI and it keeps track of all orders and invoices.

Cons: Response time to getting things fixed and lack of knowledge on their end. Our own IT person knows more about their software than they do and they are not very receptive to listening to him about it yet he is very versed on all things related. They could learn a lot from him.

Overall: Most big companies in our industry use it and it is a necessary thing. Does make for ease of uniformity.

EDI & Supply Chain Solutions

Nov 16, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: EDI is what we depend on for our orders to make sure they are done in a timely manner.

Cons: trying to find answers for self help ie label creation. The support pulls up every other answer except the one you need. this becomes frustrating to the fact that orders are time sensitive so now you need to call and speak to an actual person as support tickets take way too long to get handled.

Overall: Once I speak to an actual person I have had perfect resolution. it's the website that is difficult to maneuver.

Does an adequate job

Nov 16, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use once you are familiar with the software. Like that it sorts orders, transactions into quarterly period chunks. Help function is good.

Cons: Can be confusing if you are not familiar with the software or use it infrequently. Not a user friendly look.

Very happy with EDI on the website and overall experience

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Its easy to use. I like the various pages with the info layed out the way it is. Makes it easy to understand.

Cons: A lot of pages to go to but again, easy to use, just takes a little time to fill an order for paperwork.

Overall: Seamless ordering with our larger retail partners.

Ease of Use

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We never have any issues with using this software. I like how we can always count on it's consistency.

Cons: None, we had one issue with getting logged in once, but it was due to a weather glitch that their customer service quickly informed us about.

Makes my life easier!

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. When you are in the peak of busy season, you need speed and reliability.

Cons: There is nothing to improve. The experience is super overall.

Overall: Always easy to reach for support or questions and very knowledgable.

The EDI solution has increased efficiency for part of our business.

Jun 19, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: EDI has reduced the chance of errors in the areas of the business we were able to integrate it. It has also reduced the processing time.

Cons: Due to the way we configure our product in ERP a full integration into EDI has not been possible. It works well on part orders but not for full assemblies. This is not a result of poor programming but rather a result of the cost of change.

Overall: The software allows us a better connection to one of our customers.

edi di

Nov 20, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: customer service is good very helpfull. call and they help

Cons: its hard to build asn for each store. when making asn for individual pieces it wont let you build it together when its one box

Overall: i feel it could be easyer to do our orders with edi

great

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: fast turn | without having to mail out invoices and if something outstanding open and resent.

Cons: when searching old PO# hard to find - but customer service is great

Overall: overall we been using this for over 2-3 years and it's easy and fast...

Worst EDI platform there is

Nov 27, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Literally nothing. I have used so many other platforms for my supply chain management for various customers and they are SO much easier than DI Central and free for us to use. Versus DI Central charges the vendor just to have an account so they can ship to their customer.

Cons: Literally everything! There is NO ease of use. Nothing makes sense, the support does not help ever. Any of EDI platform I have used i can figure out in like 5 minutes (if I am new to it) Di Central, makes no sense what so ever and I have no idea what "maintenance" charge we get billed monthly for. The site is terrible and i HATE that i have to use IE to make it run. IE is horrible and they need to fix this so that Chrome can be used. Does not work on Safari, Chrome, Firefox etc. You have to have IE and I have a Mac so it is a LONG time spent trying to remote into a PC computer just so i can get my labels and create an ASN. Invoicing is miserable, there is no ease of use- literally everything about DI Central is horrible. I hate it and I hate when we get a new customer and they require us to use DI Central and not another EDI platform.

Overall great product - easy to use

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very easy to use and figure out. Intuitive and the support is fantastic.

Cons: Sometimes the online portal is a bit slow.

Overall: Overall, i think DiCentral is a great company. The support staff is helpful and generally quick to respond to issues.

the beginner package we got was okay

Jun 25, 2018
3/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money

Pros: got the job done, just needed to upgrade to have more convenient features. very affordable for someone just getting into EDI

Cons: had to use a PC, couldn't batch print or mass fill with our basic software. customer service was non existent or a person that didn't speak english. Extremely cumbersome using the basic version of the software. required lots of redundancies unless you upgraded to a higher end version.

Gets the job done, but overpriced

Nov 16, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The software does get the job done. Support is readily available if any problems arise.

Cons: Very overpriced, especially that bandwidth doesn't really cost anything but the electricity used to run servers and modem.

EDI Review

Nov 20, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It's easy to navigate once you get the hang of it.

Cons: Occasionally it crashes for no reason and takes a while to log back in.

Overall: It's been an overall pleasant experience.

Happy overall; could use a little more custom functionality.

Jun 18, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Price is good, the pricing structure is fair. Software is easy to navigate without much extra training.

Cons: Wish documents were more customizable; currently if I want to update product description on ASN or Invoice, I have to do so line by line rather than as a mass upload. Printing labels is also somewhat cumbersome as they generate in the internet browser rather than as a pdf or other saveable file so I have to print to pdf to be able to save them for records. These aren't insurmountable but could use improvement.

Great EDI System

Nov 20, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We like that we have received fewer chargebacks from our large accounts. Customer service is always willing to help since we do not use it all that often.

Cons: We would like it to work on a Mac computer.

Overall: It has been very positive!