Who Uses This Software?

Enterprise clients enjoy the benefit of expert consultation regarding integration of SaaS EDI solutions with their ERP or accounting system.


Average Ratings

1 Review
  • 2 / 5
    Overall
  • 1 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • DiCentral
  • www.dicentral.com/
  • Founded 2000
  • United States

About DiWeb

Offers an advanced, cost-effective, hosted solution, to instantly become EDI compliant with your trading partner community.


Spotlight_media_placeholder

DiWeb Features

  • Archiving & Retention
  • AS2 Applications
  • AS2 Specification Compliance
  • Certificate Management
  • Configuration Data Searching
  • Data Format Translator
  • Flexible Licensing
  • Full Logging
  • Labeling

DiWeb Reviews

Great sales effort, zero follow through

Sep 12, 2016
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Web-based, no hardware / software purchase required.

Cons: Lacks some very basic functionality, like ability to create an invoice directly from an Advance Ship Notification (ASN/856), or to upload invoice data from a .csv file. The inability to create an invoice directly from what items were actually shipped leaves a lot of room for error in data entry, creates hours upon hours of double-work if you frequently ship less than your full PO, and opens the door for chargebacks. Also, while software is web-based it will not work with Mac operating system (requires Windows). So if you run Mac, you'll need to buy some new PCs to run this app.

Overall: Signed up for DiWeb after searching for a web-based EDI solution for our new and growing clothing brand. Sales team was great, made a lot of promises, and seemed like a fantastic alternative to GXS' bloated pricing and cumbersome usability for a similar product. 2 months in, it turns out they're all the same. Terrible experience. So far, our 3 support requests have each taken about a month to be addressed by 'customer service' team, and actual monthly cost is consistently 2-3X what was quoted to us by sales team. Thumbs down.

Recommendations to other buyers: Do not expect this software to save you any time or create any efficiency for your company, it is simply a means to be compliant with your customers' EDI requirements. A necessary evil, but certainly not a good experience or a help in any way. Basically just an added operating expense.