# Citrix DaaS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Citrix DaaS the right Desktop as a Service (DaaS) solution for you? Explore 154 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/116275/Solutionreach/reviews --- Citrix DaaS 4.3 (154) [View alternatives](https://www.capterra.com/p/116275/XenDesktop/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 16th, 2025 # Reviews of Citrix DaaS Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews Versatile virtual desktop experience 91% positive reviews out of 33 Most users report virtual desktop allows convenient, device-independent access to business applications, reducing hardware needs and supporting flexible work environments. Frequent glitches and instability 85% negative reviews out of 41 Most reviewers indicate bugs and issues cause slow performance, unstable connections, and require frequent troubleshooting, disrupting workflow. Secure and flexible remote access 95% positive reviews out of 22 Most reviewers describe remote desktop as enabling secure, seamless access to work resources from any location, supporting productivity and remote work needs. ## Showing most helpful reviews Showing 1-25 of 154 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use sagar J. System Administrator Information Technology and Services Used the software for: 6-12 months ### "Virtualized your servers with Citrix " April 24, 2021 3.0 Overall is the best for virtualized your applications and desktop instead of going with physical Its and cost space effective and ease of access choose with minimum range product and serve you requirement Pros Citrix is the platform where you can do physical to virtual conversions. Citrix allows you to configure deployed the severs with end requirement Citrix is the platform where the customers can get their servers with less cost as compared to physical It allows you to perform failovers overs the host which helps you avoid downtime and provides a high SLA. best and recommended software for virtual desktops and application Instead of wasting the money on building, the physical application server virtualized your applications and virtualized your desktop which helps to runs with minimum hardware with maximum servers Cons Its have minimum features as compares to other virtualization platforms Citrix provides rare updates of features you can say that it's a static product. Alternatives considered [vSphere](https://www.capterra.com/p/93512/VMware-Horizon/) Reason for choosing Citrix DaaS Cost Effective Satisfied product for running essential infrasturcure Review Source VR Verified Reviewer Costumer Service representative Consumer Services Used the software for: 6-12 months ### "Making work from home easier and less complicated" December 8, 2022 4.0 I loved my experience overall with this system. Everything runs perfect and its secured. Pros I loved how it smoothly transitioned from my work computer to the virtual destop on the work computer keeping both data separate but corelated. Cons Sometimes the system would kick us put and drop the calls but it was not common. It was rare. Switched from [Amazon WorkSpaces](https://www.capterra.com/p/203828/Amazon-WorkSpaces/) Switched jobs but citrix was better and less troubleshooting overall. Review Source SP Simon P. Rolex Sales Manager Retail Used the software for: 2+ years ### "Every Day Another Challenge" December 27, 2020 3.0 In short, Citrix cannot please everyone, but the printer issues need to be addressed (you could be the first in the world!) and the internet issues need to be addressed. Our internet speed and signal is as good as it gets in our location, so we know we have the best chance of success there. Please make Citrix more understandable to the people who license its use and pay handsomely to do so. Thank you for making some of the issues transparent and therefore easier to report and fix . Pros This software looks good, is simple to use and I understand it. It is also very good at telling you what it is doing, even if it stalls or freezes. It is also easy to reset, which is a good thing as you can manage internet drop outs that may occur that you cannot blame on the operating system. So, in effect, very informative even when it encounters a crisis which is a really good and honest approach. I wish Windows was so honest in its approach..... Cons So I should first of all tell you that I use a MacBook Air and run Citrix on this every day. There is an obvious 'culture clash' here I feel. When I use Citrix to open a website that moves or animates in some way, such as www.rolex.com, which it is my job to use, it freezes every time. However, during various investigations with this error it has become apparent that even a still image can cause this. It then requires a total reboot to get rid of the frozen image. This does not happen with Safari when asking for the same image or site to be opened. Annoyingly, there is no error message displayed when this occurs so we never get to understand why. That said, when error messages occur for other reasons, the error message is either 'unknown' or a number that means nothing to the tech company we employ. I'm not trying to contradict my previous comments, this is a comment on the process of using the internet via Citrix to browse websites and not on the day to day running of our retail software which is pretty seamless. I should also talk about the seeming inability to run six printers in the business in a consistent way, these are ticket, receipt and document printers essential any retail showroom. We spend too much time reinstating these devices, but at least we know what to check every morning and how to deal with it as it happens so frequently! I am aware, however, that printers are the bane of every I.T provider on the planet! Review Source SE Stefanos E. Cloud Consultant E-Learning Used the software for: 2+ years ### "Citrix VAD review" September 3, 2020 5.0 Has been a very productive and good learning experience to work with Citrix Virtual Apps and Desktops. I have deployed various versions and editions of the product since XenApp 6+ both in lab/POC as well as in production environments. Pros Citrix Virtual Apps and Desktops is the leader is user desktop virtualization and desktop as a service (daas) services. It provides the ability for true hybrid architectures when combing on-prem with Citrix Cloud (cloud.com). Cons Installation is not supported on the Linux operating system. Would love to see Citrix expand their architecture to Linux as a host operating system for Citrix VAD. Alternatives considered [VMware Horizon](https://www.capterra.com/p/203536/Horizon/) Reason for choosing Citrix DaaS It offers the most features and is very versatile and best in performance and stability. Review Source KO Kory O. District Operations Manager - South East District Government Relations Used the software for: 1-2 years ### "Storage, customer service, and protection GALORE!" December 10, 2025 5.0 Anytime I had any issues or needed guidance, I could reach out to support via chat or telephone. Chat made it an even more elevated experience for me. The storage space per person is plenty though the pricing is a bit higher than most but you are paying for an setting it Pros The privacy protection is great. Also the on-demand customer service makes for an even greater experience. Cons The price is a bit high for an individual. My company used this product so the program was paid for by my organization. Review Source EH ELIZABETH H. PRODUCT MANAGER Retail Used the software for: 1-2 years ### "CITRIX FOR \[sensitive content hidden\]" December 1, 2025 4.0 OVER GREAT, BUT THERE ARE SOME THINGS THAT I WOULD LIKE IMPROVED. I CLEANED UP MY CITRIX DESKTOP THE OTHER DAY, AND THE SYSTEM DID NOT REMEMBER THAT. AND I CANNOT DELETE ONE OF MY SESSSIONS, SO IT WILL ALWAYS BE THERE. Pros SEEMS TO BE PRETTY EASY TO USE. IT REMEMBERS WHAT YOU DID LAST SESSION WHICH IS GREAT. AND YOU CAN OPEN TWO SESSIONS. Cons ITS HARD TO LOGIN, LOTS OF STEPS. WHEN YOU SAVE ITEMS, YOU CANNOT SAVE THEM TO YOU REGULAR DESKTOP. YOU HAVE TO EMAIL THEM TO YOURSELF. YOU CANNOT CLEAN UP YOUR DESKTOP IN THE SESSIONS, IT WON'T REMEMBER IT. YOU CANNOT DELETE A SESSION. Review Source Jessica K. Accountant Accounting Used the software for: Less than 6 months ### "Citrix and Virtual Office CS by Thomson Reuters" November 10, 2022 4.0 Overall, I like using the Citrix Virtual Apps. I work on multiple computers, and Citrix makes it easy to pickup exactly where I left off and continue working. Pros I like that I can use the software remotely without using Remote Desktop. The connection is more stable, so lighting speed internet isn't required. Cons Sometimes the virtual office programs freeze up. They freeze up so bad that we can't even normally close out the programs. I have to use the task manager to force close the applicaitons. Reason for choosing Citrix DaaS We used Citrix because it was the only option we had where we could keep our current software. Review Source Mo F. DevOps Architect Health, Wellness and Fitness Used the software for: 2+ years ### "Good VDI solution for a big team without automation in mind." April 26, 2022 4.0 Overall experience is that the lack of automation leads to teams having to focus and spend extra time on repetitive tasks for maintenance and daily administration. There are other solutions that are cheaper and meet the needs of customers in different and automated ways. Pros The main thing I like about Citrix is that the HDX protocol is a good one to solve for latency and GPU utilization but there are other competitors that are comparable or better. The cloud offering offloads some work to Citrix but at a high price. I also like the Netscaler product since it is a great solution for application gateways, load balancers and even comes with a containerized solution. Cons Citrix has a powershell module that lacks examples cmdlets to perform all the work like changing a base image from a built machine catalog. I don't like the lack of innovation from Citrix being a big company. They have aquired other companies like WEM but these solutions require a lot of manual configuration and lack having a well documented API to perform the manual tasks from automated solutions like Terraform or Ansible. The Netscaler product is the only one with a Nitro API and an Ansible module but the other products like Virtual Apps and Desktops, WEM or Sharefile don't Alternatives considered [Kasm Workspaces](https://www.capterra.com/p/210512/Kasm-Server/) Review Source Phani Venkata Sai B. VDI Software for your enterprise needs Computer & Network Security Used the software for: 2+ years ### "Enterprise software for virtualization of Apps and Desktops" October 22, 2020 4.0 Its been a great experience over the years and the product keeps maturing over the day and supportability by major cloud providers and hypervisors makes it more favorable for enterprise to adopt the CVAD. Pros Citrix Virtual Apps & Desktops formerly called as citrix XenApp and XenDesktop is an enterprise software for your organization's virtualization needs of apps and desktops in a simple and secure manner which is compatible with majority of the cloud providers like AWS, Azure and supports on-premise hypervisors like MS Hyper-v, VMware Esxi and Citrix Xenserver. Its easy to deploy and maintain with the help of VM management techniques like Citrix MCS and PVS. It becomes to easy to manage your server work loads and VDI workloads which supports a range of operating systems like WIndows server 2016/2019/2012 for hosted server desktop and application needs, Windows 10/7, linux VDI needs. Overall Citrix is a market leader for virtual apps and desktops based solution for enterprises. Cons Licensing costs are slightly on the higher side and frequent updates will make it tougher for enterprises to perform upgrades on a frequent basis. Review Source shaik A. Associate Software Engineer Used the software for: 2+ years ### "One of the best app which delivers secure Linux desktops and apps single management console for pc" March 10, 2018 5.0 Pros The most good running and using tools in real time which can help usn getting connected to the cloud desktops almost all the enterprise application companies prefer to use this tool which make employees to connect to cloud desktop to work. It reduces the cost and increase efficiency on Microsoft azure. It has hdx technology for optimised.user expirence this is the reason the app.is available.on. mobile devices too. Provides virtual desktop to complete our business needs it is secure robust and collectivily cost less. It give employees.the freedom to work from any where while cutting IT costs Cons There is no least thing to speak about this. But when this opened in mobile its page seems.loading slow but due to some connectivity issues. and another thing a chnage required is the UI part that can be changed removing the un required options Review Source BP Brittany P. Desktop Support Technician Computer & Network Security Used the software for: 6-12 months ### "Citrix has provided us with the most Dynamic and Dependable DaaS of our Decade!" March 11, 2025 5.0 Citrix DaaS is very scalability, and the secure and seamless experience Users report while utilizing is a major plus. Pros Amazing resource that provides safe and easy access to virtual desktops and applications from anywhere, remote or in office. Cons There can be performance issues if an individual has slow bandwidth. Review Source RS Renetta S. CSRII Consumer Goods Used the software for: 2+ years ### "Citrix" July 13, 2022 5.0 My overall experience with Citrix is that it is a very great way for companies to keep track of clients Pros What I like about Citrix that you are able to access your company work through this software while you are at work. Cons What i like least about Citrix that it will time out very quick when it is not used or sometimes it will log you out while you are using it. Reason for choosing Citrix DaaS It was chosen by my company I work for Review Source VR Verified Reviewer infrastructure Engineer Financial Services Used the software for: 2+ years ### "Daily job start with Citrix workspace" June 19, 2022 4.0 it's the good and convenient workspace to use and no issue with apps and web apps compare to all other workspaces, it's most convenient software Pros user friendly easy to use comfortable as a normal device app, no virtual feeling Cons facing login and resource errors more frequently restart VDI may need admin help for setup Review Source DM David M. Systems Architect Information Technology and Services Used the software for: 2+ years ### "Citrix 7.x Virtual Apps and Desktops review" June 22, 2021 5.0 We are solving remote access issues due to the pandemic, but also for users to globally collaborate and share work loads. We are able to utilize a larger workforce to facilitate heavy client demands. We are also able to allow more employees the ability to work from home more effectively. Pros Multifactor authentication, secure remote access using Citrix Gateway, controlled access to Desktops, servers, and applications. It is an invaluable product for any Enterprise. Cons The LTSR products don't support all platforms, which makes is difficult to stay on the same version when OS platforms are replaced. If the Citrix workspace application could be more platform supportable instead of needing different versions, would make the client experience easier and more efficient. Reason for choosing Citrix DaaS Best product on the market today. Citrix's support is outstanding. Review Source SH Samir H. Insurance Claims Specialist Insurance Used the software for: 2+ years ### "Mediocre quality " May 30, 2024 3.0 Pros I like it when it functions, it simplifies the use of applications on a desktop and gives you access to several features. Cons It almost always never works, so many bugs and issues and that affects the quality of your daily work. Review Source VR Verified Reviewer Director Financial Services Used the software for: 1-2 years ### "not easy to use" April 28, 2022 4.0 Not good, would rather not having to use this way to WFH, lately we changed to remote access to desktop without Citrix and I find it to be easier to use Pros started using this during street protests and really used it a lot more during Covid, enables Working From Home to replicate desktop environment at the office Cons firstly the connection is quite laborious and tricky secondly the connection is not always stable thirdly the numerous updates required to be downloaded can be quite annoying and distracting Review Source MR Miranda R. Sales Planner Broadcast Media Used the software for: 1-2 years ### "Easy wfh app access" August 27, 2022 5.0 Easy to use, but can’t have all your apps in one workspace. I have two different log ins for my old and new role so when there was overlap I had to use incognito to get both Pros I use this app to access my software from home and it’s very reliable and fast Cons This software has to be logged onto twice a day sometimes if your laptop is idle during lunch Review Source JG Joseph G. Information Technologuy Hospital & Health Care Used the software for: 1-2 years ### "XenDesktop gets it done" November 23, 2018 4.0 Issues with our previous virtualization software often crashed sessions. This was a big issue when working in our hospital/clinical setting. Often times sessions locked or crashed when a provider was attempting to provide care. Since we already were utilizing other Citrix products, it made sense for us to roll out XenDesktop as our VDI resource. Once we made the switch to XenDesktop, issues with our VDI environment dropped tremendously. Pros Really easy to launch/troubleshoot Virtual Desktop Session via XenDesktop. We were using another virtualization software that often locked or crashed virtual desktop sessions. Once we made the switch to XenDesktop, the calls to our support center dropped regarding locked or disconnected sessions Cons For our environment, Citrix has to be downloaded and utilized in order to launch a virtual session. Our Citrix client host tons of other company applications, which is not needed just for a virtual desktop. Review Source ED Edrick D. Process Associate Human Resources Used the software for: 2+ years ### "This Software is a Great One!" June 11, 2021 5.0 My overall experience with this software is very nice. I have been using it for more than five years and I am satisfied with its features and functionality. I am confident that my files inside this software are secured and well-maintained. Pros What I like the most about this software is that it is user-friendly and I know that the virtual environment where my files for work are saved and accessed is secured. Cons What I think is the room for improvement is the technical issue where it sometimes closes on its own and the files are not auto-saved. Review Source VR Verified Reviewer System Integrator Used the software for: 2+ years ### "It allows multiple users to access to Windows desktop from different devices" July 6, 2018 5.0 You can run Windows virtual desktop from anywhere Pros It gives employees the freedom to work on different applications from anywhere with different devices Cons It requires high skill for configuration and deployment, but it reduces costs and increase efficiency Review Source AP Alan P. Customer Service Representative Marketing and Advertising Used the software for: 2+ years ### "Truly The Best Virtual App/Desktop Available" December 13, 2022 5.0 I have realized that one of the best benefits of Citrix is that you can open a virtual desktop anywhere as long as you are using a secure network. Pros The most that I like most about Citrix is that it is really easy to use, there is no hassle to it as long as you pay attention to what you are supposed to be doing! Cons To be honest, there is nothing I can complain about Citrix. Integration to my jobs' software was real easy and smooth. Review Source FG Fernando G. Owner Consumer Services Used the software for: 2+ years ### "Great product " April 14, 2022 5.0 Pros I like the easy access via desktop and phone Cons Sometimes it’s slow to connect and support is lagging Review Source VR Verified Reviewer Sviluppatore Used the software for: 1-2 years ### "Nice software, I've had good times with it" April 6, 2018 5.0 Pros It's fast to set up and make it work in short time. It's fast, even with poor connections. It's also more reliable than terminal server, in my opinion. Cons The only con I can write of is about printers, I wasn't able to make them work (2 of them, quite old, but I hoped they would work) Review Source VR Verified Reviewer Nursing Instructor Education Management Used the software for: 2+ years ### "I am a nursing instructor and the clinical site I take students to uses Citrix." November 17, 2017 4.0 None really Pros I like that the screens are in color. Makes it easier to find the information you need because it is color coded. Also things ate laid out in a way that it is easy to show students a patients information. Cons Printing out the medication sheets is a bit cumbersome. Too much is on the sheets. I am not able to print just the medications. When I print them out it has the treatment orders on the sheets too making a bit too busy especially when teaching students. Review Source DC Daisy C. office manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Citrix Virtual Apps & Desktop Review" November 15, 2022 4.0 Pros easy access to remote workers. Stores all applications and files within. Cons loosing few inch off monitor using the APP. Reason for choosing Citrix DaaS easy access for remote workers working from home. Review Source Similar Products Featured ## Related categories [VDI](https://www.capterra.com/vdi-software/)[Desktop as a Service (DaaS)](https://www.capterra.com/daas-software/)[Virtualization](https://www.capterra.com/virtualization-software/)