--- title: "Citrix DaaS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Citrix DaaS Software - reviews, pricing plans, popular comparisons to other Desktop as a Service (DaaS) products and more." source_url: "https://www.capterra.com/p/116275/XenDesktop/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Citrix DaaS Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Citrix DaaS ## What is Citrix DaaS? Citrix builds on their long-standing partnership with Microsoft and offers multiple VDI deployment options for Citrix solutions on Microsoft Azureincluding virtual apps, desktops, data and networking. Customers can provision and deliver workloads on Microsoft Azure cloud platform, reducing overall IT costs and increasing efficiency, or choose to deploy VDI with Citrix Cloud services on Microsoft Azure. ## What is Citrix DaaS used for? [Desktop as a Service (DaaS)](https://www.capterra.com/daas-software/)[Virtualization](https://www.capterra.com/virtualization-software/)[VDI](https://www.capterra.com/vdi-software/) Top alternative Featured Overall rating Based on 154 user reviews Reviews sentiment Positive 85% Neutral 12% Negative 3% Pros & cons Flexible virtual desktop experience Secure remote desktop access Frequent glitches and instability Starting price $10 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Citrix DaaS?[Manage this product listing](https://www.g2.com/products/citrix-citrix-daas/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Citrix DaaS 4.3 (154) VS. [5.0 (23)](https://www.capterra.com/p/147724/Open-Virtual-Desktop-Enterprise/reviews/) Starting Price $10 Per User, Per Month Starting Price $8.55 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (154) Ease Of Use 5.0 (1,967) Value For Money 4.0 (105) Value For Money 4.8 (1,615) Customer Service 4.2 (109) Customer Service 4.9 (1,586) ## Citrix DaaS alternatives [5.0 (2)](https://www.capterra.com/p/247620/Thinfinity-Workspace/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.9 (29)](https://www.capterra.com/p/210512/Kasm-Server/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) [4.6 (1,982)](https://www.capterra.com/p/16365/Azure/reviews/) Starting price $31.39 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/16365/Azure/) [VMware Horizon](https://www.capterra.com/p/203536/Horizon/) [4.4 (28)](https://www.capterra.com/p/203536/Horizon/reviews/) Starting price $3116.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203536/Horizon/) [View all alternatives](https://www.capterra.com/p/116275/XenDesktop/alternatives/) ## FAQs about Citrix DaaS Overview ### What problems does Citrix DaaS solve? Citrix DaaS solves remote-access barriers by delivering secure virtual desktops, Office applications, shared drives, and business systems to employees on different devices and locations. IT teams benefit from centralized application delivery, user access controls, and remote updates, while healthcare staff, distributed teams, and mobile workers can complete daily tasks outside the office. Answer based on 93 reviews Overview ### Which roles and teams benefit most from Citrix DaaS? Citrix DaaS is most used by IT managers, system administrators, and systems engineers who deliver secure remote desktops, manage application access, and support distributed users. Customer service teams, consultants, healthcare professionals, and project staff benefit from consistent access to business systems, client records, and shared work environments from different locations. Answer based on 151 reviews Overview ### What company size and industries is Citrix DaaS built for? Citrix DaaS serves all markets from SMBs to enterprises, with enterprise organizations comprising 51% of reviewers and Hospital & Health Care leading industries at 11%. Small businesses represent 27% and midsize businesses 22%, while IT services also account for 11% and financial services 7%. Its cloud option requires at least 25 users, commonly for Desktop as a Service. Answer based on 154 reviews Features and Usability ### What are the key features of Citrix DaaS? Citrix DaaS includes desktop and application virtualization for delivering virtual workspaces, plus remote access and control for working from home or other locations. Single sign-on and access controls/permissions manage user entry and resource access. Application management supports deploying applications, while third-party integrations connect tools such as Microsoft Office 365. Answer based on 22 reviews Limitations ### How well does Citrix DaaS perform for remote work? Citrix DaaS delivers capable virtual desktop performance, but speed can vary with workload, user demand, and network quality. Enterprise and remote teams value responsive sign-ins, efficient remote access, and usable performance on unstable connections. Some users encounter lag, freezes, or slowdowns with larger applications, heavy software, multiple monitors, or crowded environments. Answer based on 33 reviews Limitations ### Does Citrix DaaS crash or freeze often? Citrix DaaS provides reliable virtual sessions for many deployments, though stability issues can disrupt some users’ work. IT teams, including clinical environments, report fewer locked or disconnected sessions after deployment and can reset affected sessions. Other users experience unexpected closures, freezes, or application crashes, particularly with connectivity problems or resource-heavy multitasking. Answer based on 26 reviews Integrations ### Which third-party tools and platforms does Citrix DaaS integrate with? Citrix DaaS integrates with Microsoft 365, including Microsoft Office 365 and Microsoft Office applications. It connects users to Office apps across desktop, iPad, and other tablets, supporting access to Microsoft Office programs for on-the-go work and everyday productivity needs. Answer based on 9 reviews Getting Started and Support ### What customer support options does Citrix DaaS offer, and how do users rate the experience? Citrix DaaS offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users report mixed support experiences: some find chat and phone guidance helpful and describe strong issue resolution, while others cite slow technical responses, difficult first-level support, and documentation or forum resources that can be outdated or incomplete. Answer based on 22 reviews Security ### How does Citrix DaaS handle data security and access control? Citrix DaaS uses virtual desktops to keep company information off physical devices and provides access to sensitive applications and confidential data. Reviewers also cite VPN access, password protection, multi-factor authentication, and two-stage security. Users can access desktops remotely, though reviewers caution that cloud environments remain vulnerable and require security products. Answer based on 19 reviews ## Pros and Cons Flexible virtual desktop experience 91% positive reviews out of 33 Most reviewers find virtual desktop allows easy, secure access to desktops and apps on any device. Frequent glitches and instability 85% negative reviews out of 41 Most reviewers report bugs and issues, including lag, connection problems, and unreliable performance. Secure remote desktop access 95% positive reviews out of 22 Most reviewers describe remote desktop as enabling secure, convenient access to work applications from anywhere. ## Features AI summary Based on 251 Desktop as a Service (DaaS) reviews Capterra data shows that buyers of Desktop as a Service (DaaS) rank the following features as their top priorities: - **Device Management** (**64%** of reviewers rated this feature as critical) - **Desktop/Application Virtualization** (**44%**) - **Admin Console** (**36%**) Citrix DaaS supports **Desktop/Application Virtualization** and **Admin Console**, giving IT teams a way to deliver virtual desktops and applications while managing settings from a central interface. However, it does not include **Device Management**. Instead, it offers **Application Management** (**33%**), which can still help organizations control app delivery and oversight across users. Together, these features help businesses maintain access control, simplify administration, and provide teams with a more consistent virtual workspace experience. Desktop/Application Virtualization 4.6 (31) 64.52% of 31 reviewers that rated this feature as important or highly important Platform to achieve application and desktop virtualization Admin Console 4.5 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Interface for configuring and monitoring the system. Application Management 4.8 (16) 56.25% of 16 reviewers that rated this feature as important or highly important Track, manage and store the applications of potential future members, customers or candidates Single Sign On 4.5 (19) 52.63% of 19 reviewers that rated this feature as important or highly important Allow users to access multiple services after entering their login credentials once Access Controls/Permissions 4.6 (14) 71.43% of 14 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Remote Access/Control 4.7 (14) 71.43% of 14 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Citrix DaaS 29 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Admin Console: Interface for configuring and monitoring the system. - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Authentication: Verify the identity of users/devices to enable secure access - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - DaaS: Desktop-as-a-service provider - Desktop Virtualization: Creates virtual version of end user's desktop environment or operating system - Desktop/Application Virtualization: Platform to achieve application and desktop virtualization - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Filtering: Find & retrieve relevant data or documents - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Device Support: Support multiple types of devices - Policy Management: Create, manage, and track policies and procedures within an organization - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.3 (154) 4.3 Based on 154 reviews ## Pricing Value for money 4.0 (105) Free Trial [View pricing plan details](https://www.capterra.com/p/116275/XenDesktop/pricing/) Citrix DaaS Standard $10.00 Per User,Per Month Citrix DaaS Advanced Plus $13.00 Per User,Per Month Citrix DaaS Premium $20.00 Per User,Per Month Citrix DaaS Premium Plus $23.00 Per User,Per Month Value for money 4.0 (105) 4.0 Based on 105 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (109) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (109) 4.2 Based on 109 reviews ## User reviews Overall rating 4.3 Based on 154 reviews Filter by rating 5(75) 4(56) 3(18) 2(5) 1(0) Mentioned topic Sorted by most recent KO Kory O. District Operations Manager - South East District Government Relations ### "Storage, customer service, and protection GALORE!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 10, 2025 Anytime I had any issues or needed guidance, I could reach out to support via chat or telephone. Chat made it an even more elevated experience for me. The storage space per person is plenty though the pricing is a bit higher than most but you are paying for an setting it Pros The privacy protection is great. Also the on-demand customer service makes for an even greater experience. Cons The price is a bit high for an individual. My company used this product so the program was paid for by my organization. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EH ELIZABETH H. PRODUCT MANAGER Retail ### "CITRIX FOR \[sensitive content hidden\]" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 December 1, 2025 OVER GREAT, BUT THERE ARE SOME THINGS THAT I WOULD LIKE IMPROVED. I CLEANED UP MY CITRIX DESKTOP THE OTHER DAY, AND THE SYSTEM DID NOT REMEMBER THAT. AND I CANNOT DELETE ONE OF MY SESSSIONS, SO IT WILL ALWAYS BE THERE. Pros SEEMS TO BE PRETTY EASY TO USE. IT REMEMBERS WHAT YOU DID LAST SESSION WHICH IS GREAT. AND YOU CAN OPEN TWO SESSIONS. Cons ITS HARD TO LOGIN, LOTS OF STEPS. WHEN YOU SAVE ITEMS, YOU CANNOT SAVE THEM TO YOU REGULAR DESKTOP. YOU HAVE TO EMAIL THEM TO YOURSELF. YOU CANNOT CLEAN UP YOUR DESKTOP IN THE SESSIONS, IT WON'T REMEMBER IT. YOU CANNOT DELETE A SESSION. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BP Brittany P. Desktop Support Technician Computer & Network Security ### "Citrix has provided us with the most Dynamic and Dependable DaaS of our Decade!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2025 Citrix DaaS is very scalability, and the secure and seamless experience Users report while utilizing is a major plus. Pros Amazing resource that provides safe and easy access to virtual desktops and applications from anywhere, remote or in office. Cons There can be performance issues if an individual has slow bandwidth. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Samir H. Insurance Claims Specialist Insurance ### "Mediocre quality " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 May 30, 2024 Pros I like it when it functions, it simplifies the use of applications on a desktop and gives you access to several features. Cons It almost always never works, so many bugs and issues and that affects the quality of your daily work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BV Brigitte V. ING. Sistemas. Information Technology and Services ### "Excelente herramienta" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 22, 2024 Pros Es un software de conexión a escritorio remoto, intuitivo y versátil para múltiples tareas. Cons puede llegar tener fallas en la resolución del dispositivo del cual se ingresa, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. briam I. Ing. Sistemas Information Technology and Services ### "Sirve de mucho" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2023 Pros Es una herramienta bastante útil cuando se requiere rendimiento. Cons La conexión al servidor puede tardar más de lo esperado. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User IT Support Newspapers ### "Citrix DaaS is application is secure platfrom from cloud to any device" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 22, 2023 Great experience with Citrix DaaS even that i use free trial Pros The most i like from Citrix DaaS is we can use old application with subscription pay as you go system Cons There is nothing i least like yet from Citrix DaaS Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FN Felipe N. Analista IT Information Technology and Services ### "Citrix tu escritorio remoto a la mano" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2023 Pros Permite a nuestros agentes acceder a un escritorio remoto para gestionar sus labores diarias, con mayor seguridad de datos. Cons Pueden llegar momentos que se generen bloqueos de sistemas pero es muy rara vez. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB micaela B. laureada Venture Capital & Private Equity ### "ottima app virtuale" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 17, 2023 Pros Puoi avere il controllo di tutte le applicazioni e del PC virtualmente, ideale per l'IT Cons a volte è difficile aggiungere qualcosa al sistema, diciamo che ci vuole tempo Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NF Nicola F. It help desk Government Administration ### "Smart working " 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 February 9, 2023 Pros La possibilità di entrare nel PC dell'ufficio da remoto in tutta sicurezza grazie all'App da scaricare sullo smartphone Cons Non mi piace che dopo pochi minuti di inattività va in stand by su virtual desktop e bisogna autenticarsi nuovamente con l'otp Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/116275/XenDesktop/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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