--- title: "Citrix DaaS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Citrix DaaS Software - reviews, pricing plans, popular comparisons to other Desktop as a Service (DaaS) products and more." source_url: "https://www.capterra.com/p/116275/XenDesktop/" page_type: "product" language: "en" --- # Citrix DaaS Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Citrix DaaS ## What is Citrix DaaS? Citrix builds on their long-standing partnership with Microsoft and offers multiple VDI deployment options for Citrix solutions on Microsoft Azureincluding virtual apps, desktops, data and networking. Customers can provision and deliver workloads on Microsoft Azure cloud platform, reducing overall IT costs and increasing efficiency, or choose to deploy VDI with Citrix Cloud services on Microsoft Azure. ## What is Citrix DaaS used for? [Desktop as a Service (DaaS)](https://www.capterra.com/daas-software/)[Virtualization](https://www.capterra.com/virtualization-software/)[VDI](https://www.capterra.com/vdi-software/) Top alternative Featured Overall rating Based on 154 user reviews Reviews sentiment Positive 85% Neutral 12% Negative 3% Pros & cons Flexible virtual desktop environments Secure global remote access Frequent glitches and instability Starting price $10 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Citrix DaaS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.cloud.com/&name=Citrix DaaS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Citrix DaaS 4.3 (154) VS. [5.0 (23)](https://www.capterra.com/p/147724/Open-Virtual-Desktop-Enterprise/reviews/) Starting Price $10 Per User, Per Month Starting Price $8.55 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (154) Ease Of Use 5.0 (1,960) Value For Money 4.0 (105) Value For Money 4.8 (1,608) Customer Service 4.2 (109) Customer Service 4.9 (1,579) ## Citrix DaaS alternatives [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) [4.6 (1,975)](https://www.capterra.com/p/16365/Azure/reviews/) Starting price $31.39 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/16365/Azure/) [VMware Horizon](https://www.capterra.com/p/203536/Horizon/) [4.4 (28)](https://www.capterra.com/p/203536/Horizon/reviews/) Starting price $3116.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203536/Horizon/) [Citrix Workspace](https://www.capterra.com/p/220624/Citrix-Workspace/) [4.2 (121)](https://www.capterra.com/p/220624/Citrix-Workspace/reviews/) Starting price $2.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/220624/Citrix-Workspace/) [Nerdio](https://www.capterra.com/p/154190/Nerdio/) [4.5 (11)](https://www.capterra.com/p/154190/Nerdio/#reviews) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/154190/Nerdio/) [View all alternatives](https://www.capterra.com/p/116275/XenDesktop/alternatives/) ## FAQs about Citrix DaaS Overview ### What problems does Citrix DaaS solve? Citrix DaaS solves secure remote access, desktop dependency, and scattered app delivery by giving employees a full work desktop or specific business applications from any device. IT teams, healthcare staff, researchers, call centers, and distributed enterprises use it to protect sensitive data, simplify provisioning, support temporary workers, and reduce physical workstation costs. Answer based on 67 reviews Overview ### Which roles and teams benefit most from Citrix DaaS? Citrix DaaS benefits IT managers, system administrators, and systems engineers who need to deliver secure virtual desktops, manage remote access, and simplify endpoint support. It also serves customer service teams, instructors, healthcare professionals, and engineers who rely on consistent access to business apps, training environments, and specialized systems from any location. Answer based on 151 reviews Overview ### What company size and industries is Citrix DaaS built for? Citrix DaaS serves all markets from SMB to Enterprise, with enterprise organizations leading at 51% of reviewers and Information Technology and Services and Hospital & Health Care tied as top industries at 11% each. Small businesses represent 27%, midsize companies 22%, and Desktop as a Service is the most common use case. Answer based on 154 reviews Features and Usability ### What are the key features of Citrix DaaS? Citrix DaaS includes core desktop virtualization and remote desktop access, with virtual apps and full office access available from web, mobile, and desktop devices. Key differentiators include security and access controls, single sign on, Active Directory integration, and HDX-based performance for remote work and centralized application delivery. Answer based on 60 reviews Limitations ### Does Citrix DaaS crash or disconnect often? Citrix DaaS reduces session failures for some IT teams, but crash and disconnect concerns remain for many users. Healthcare, support, and remote work environments mention fewer locked sessions after switching, while others still face freezes, unexpected closures, required restarts, and occasional dropped connections that can interrupt file access and daily tasks. Answer based on 26 reviews Integrations ### Which third-party tools and platforms does Citrix DaaS integrate with? Citrix DaaS integrates with Microsoft 365, Adobe Acrobat Reader, Gladly, and ShareFile. Microsoft 365 is the most frequently mentioned platform, while the catalog also lists ShareFile as a native integration option for file access and document workflows across virtual desktops and apps. Answer based on 9 reviews Getting Started and Support ### What customer support options does Citrix DaaS offer, and how do users rate the experience? Citrix DaaS offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users describe support as helpful and easy to reach, especially by chat and phone, but experiences are mixed: some report slow technical response times, painful first-level troubleshooting, and documentation or forum resources that lag behind product issues. Answer based on 22 reviews Security ### How does Citrix DaaS handle data security and access control? Citrix DaaS uses virtual desktops and apps to keep sensitive company information inside the platform instead of on physical devices. Reviewers highlight strong security protocols, VPN access, passwords, multi-factor or two-stage authentication, and secure ICA connections. Some note occasional slowness, connection issues, and the need for additional security products. Answer based on 19 reviews Features and Usability ### How well does Citrix DaaS perform day to day? Citrix DaaS delivers workable virtual desktop performance for many teams, but speed can vary under load. Enterprise users often like fast sign-ins, remote access, and reduced local resource use, while others report lag, freezing, session glitches, and slower response with large apps, multiple monitors, or weaker internet connections. Answer based on 33 reviews ## Pros and Cons Flexible virtual desktop environments 91% positive reviews out of 33 Most reviewers appreciate virtual desktop for allowing seamless, portable access to business applications anywhere. Frequent glitches and instability 85% negative reviews out of 41 Most users report bugs and issues like lag, unstable connections, and recurring performance problems. Secure global remote access 95% positive reviews out of 22 Most reviewers describe remote desktop as enabling secure, reliable access to work resources from anywhere. ## Features AI summary Based on 251 Desktop as a Service (DaaS) reviews Capterra reviewers highlight these as the features buyers value most when choosing Desktop as a Service (DaaS) software: - **Device Management** (**64%** of reviewers rated this feature as critical) - **Desktop/Application Virtualization** (**44%**) - **Admin Console** (**36%**) Citrix DaaS includes **Desktop/Application Virtualization** and **Admin Console**, giving IT teams a way to deliver virtual desktops and applications while managing settings from a central interface. However, it does not offer **Device Management**. Instead, it provides **Application Management** (**33%**), which can still help teams control app delivery and access across users. Together, these features help businesses maintain oversight of virtual environments, manage application availability, and support users more efficiently. Desktop/Application Virtualization 4.6 (31) 64.52% of 31 reviewers that rated this feature as important or highly important Platform to achieve application and desktop virtualization Admin Console 4.5 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Interface for configuring and monitoring the system. Application Management 4.8 (16) 56.25% of 16 reviewers that rated this feature as important or highly important Track, manage and store the applications of potential future members, customers or candidates Single Sign On 4.5 (19) 52.63% of 19 reviewers that rated this feature as important or highly important Allow users to access multiple services after entering their login credentials once Access Controls/Permissions 4.6 (14) 71.43% of 14 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Remote Access/Control 4.7 (14) 71.43% of 14 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Citrix DaaS 28 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Admin Console: Interface for configuring and monitoring the system. - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Authentication: Verify the identity of users/devices to enable secure access - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - DaaS: Desktop-as-a-service provider - Desktop Virtualization: Creates virtual version of end user's desktop environment or operating system - Desktop/Application Virtualization: Platform to achieve application and desktop virtualization - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Filtering: Find & retrieve relevant data or documents - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Device Support: Support multiple types of devices - Policy Management: Create, manage, and track policies and procedures within an organization - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Features 4.3 (154) 4.3 Based on 154 reviews ## Pricing Value for money 4.0 (105) Free Trial [View pricing plan details](https://www.capterra.com/p/116275/XenDesktop/pricing/) Citrix DaaS Standard $10.00 Per User,Per Month Citrix DaaS Advanced Plus $13.00 Per User,Per Month Citrix DaaS Premium $20.00 Per User,Per Month Citrix DaaS Premium Plus $23.00 Per User,Per Month Value for money 4.0 (105) 4.0 Based on 105 reviews ## Support, customer service and training options Customer Service 4.2 (109) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (109) 4.2 Based on 109 reviews ## User reviews Overall rating 4.3 Based on 154 reviews Filter by rating 5(75) 4(56) 3(18) 2(5) 1(0) Mentioned topic Sorted by most recent KO Kory O. District Operations Manager - South East District Government Relations ### "Storage, customer service, and protection GALORE!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 10, 2025 Anytime I had any issues or needed guidance, I could reach out to support via chat or telephone. Chat made it an even more elevated experience for me. The storage space per person is plenty though the pricing is a bit higher than most but you are paying for an setting it Pros The privacy protection is great. Also the on-demand customer service makes for an even greater experience. Cons The price is a bit high for an individual. My company used this product so the program was paid for by my organization. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EH ELIZABETH H. PRODUCT MANAGER Retail ### "CITRIX FOR \[sensitive content hidden\]" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 December 1, 2025 OVER GREAT, BUT THERE ARE SOME THINGS THAT I WOULD LIKE IMPROVED. I CLEANED UP MY CITRIX DESKTOP THE OTHER DAY, AND THE SYSTEM DID NOT REMEMBER THAT. AND I CANNOT DELETE ONE OF MY SESSSIONS, SO IT WILL ALWAYS BE THERE. Pros SEEMS TO BE PRETTY EASY TO USE. IT REMEMBERS WHAT YOU DID LAST SESSION WHICH IS GREAT. AND YOU CAN OPEN TWO SESSIONS. Cons ITS HARD TO LOGIN, LOTS OF STEPS. WHEN YOU SAVE ITEMS, YOU CANNOT SAVE THEM TO YOU REGULAR DESKTOP. YOU HAVE TO EMAIL THEM TO YOURSELF. YOU CANNOT CLEAN UP YOUR DESKTOP IN THE SESSIONS, IT WON'T REMEMBER IT. YOU CANNOT DELETE A SESSION. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BP Brittany P. Desktop Support Technician Computer & Network Security ### "Citrix has provided us with the most Dynamic and Dependable DaaS of our Decade!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2025 Citrix DaaS is very scalability, and the secure and seamless experience Users report while utilizing is a major plus. Pros Amazing resource that provides safe and easy access to virtual desktops and applications from anywhere, remote or in office. Cons There can be performance issues if an individual has slow bandwidth. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Samir H. Insurance Claims Specialist Insurance ### "Mediocre quality " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 May 30, 2024 Pros I like it when it functions, it simplifies the use of applications on a desktop and gives you access to several features. Cons It almost always never works, so many bugs and issues and that affects the quality of your daily work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BV Brigitte V. ING. Sistemas. Information Technology and Services ### "Excelente herramienta" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 22, 2024 Pros Es un software de conexión a escritorio remoto, intuitivo y versátil para múltiples tareas. Cons puede llegar tener fallas en la resolución del dispositivo del cual se ingresa, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. briam I. Ing. Sistemas Information Technology and Services ### "Sirve de mucho" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2023 Pros Es una herramienta bastante útil cuando se requiere rendimiento. Cons La conexión al servidor puede tardar más de lo esperado. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User IT Support Newspapers ### "Citrix DaaS is application is secure platfrom from cloud to any device" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 22, 2023 Great experience with Citrix DaaS even that i use free trial Pros The most i like from Citrix DaaS is we can use old application with subscription pay as you go system Cons There is nothing i least like yet from Citrix DaaS Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FN Felipe N. Analista IT Information Technology and Services ### "Citrix tu escritorio remoto a la mano" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2023 Pros Permite a nuestros agentes acceder a un escritorio remoto para gestionar sus labores diarias, con mayor seguridad de datos. Cons Pueden llegar momentos que se generen bloqueos de sistemas pero es muy rara vez. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB micaela B. laureada Venture Capital & Private Equity ### "ottima app virtuale" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 17, 2023 Pros Puoi avere il controllo di tutte le applicazioni e del PC virtualmente, ideale per l'IT Cons a volte è difficile aggiungere qualcosa al sistema, diciamo che ci vuole tempo Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NF Nicola F. It help desk Government Administration ### "Smart working " 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 February 9, 2023 Pros La possibilità di entrare nel PC dell'ufficio da remoto in tutta sicurezza grazie all'App da scaricare sullo smartphone Cons Non mi piace che dopo pochi minuti di inattività va in stand by su virtual desktop e bisogna autenticarsi nuovamente con l'otp Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/116275/XenDesktop/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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