# Page 2 | Citrix DaaS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Citrix DaaS the right Desktop as a Service (DaaS) solution for you? Explore 154 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/116275/XenDesktop/reviews --- Citrix DaaS 4.3 (154) [View alternatives](https://www.capterra.com/p/116275/XenDesktop/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 16th, 2025 # Page 2 - Reviews of Citrix DaaS ## Showing most helpful reviews Showing 26-50 of 154 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CX, Escalations Internet Used the software for: 2+ years ### "Extremely glitchy and heavy " April 26, 2022 2.0 Pros What I like about this software is the concept of having a virtual desktop and securuty it provides. Execution of the said concept is disappointing. I have nothing more positive to say about citrix as a user. Cons Where do I begin?? This is by far the glitchiest and heaviest software I have ever used in my entire life. And this should say something! I've worked for corporations and startups and Im familiar with so many applications and software brands. Citrix in my opinion is the worst! I understand companies use it mostly for security so only employees can access apps and internal network, I get that. But first of all, it's very heavy. While tech requirements for citrix are pretty reasonable in theory, in reality even computers with great memory and fast processors struggle. Once you log in to citrix, it's like you're back to 2000s. Everything is slow and feels heavy. God forbid you double click on an icon by accident, it'll be loading whatever the application you clicked on forever. And then it's gonna give you an error and you'll need to start over. Constant errors and bugs. I'm not kidding when I say that in 3 years I've been using citrix, I didn't have a single day when it worked smoothly. Saving something to your computer and trying to access it is a nightmare because it's two different locations although both virtual. And they don't connect properly. Omg, citrix is a nightmare!! If you're considering citrix for your company, please know that productivity will drop tenfold and spirit as well because when you're irritating with software all day and you need to use it all the time, you're in a bad mood all day, all week, everytime you're at work. Don't use citrix!! Review Source TR Thea R. Customer Service Representative Outsourcing/Offshoring Used the software for: 6-12 months ### "Citrix: A Revolutionary Tool of Efficiency" December 3, 2022 5.0 Pros This platform allows us to perform tasks efficiently and accurately. It is best for employees who Work From Home and for freelancers who needs the same functionality and security from the office as it is at home. Its easy to navigate to, the tabs and icons are well thought of and is highly integrated. You can even assist multiple and different concerns as a Customer Service Representative since it allows you to open multiple tabs and still be reliable at the same time. This platform has helped me maximize my time and create world class customer service experience. Cons One observation is that Citrix has a tendency to slow down if many users are currently logged in. I hope its just a bug they can fix because it's overall performance is superb. Review Source CV CHad V. Sr. Systems Administrator Machinery Used the software for: 2+ years ### "Review of Citrix Virtual Apps and Desktops " April 26, 2022 5.0 During initial setup, would recommend leveraging support and\\or installation team as much as possible. Pros Versatility it provides for my company desktops/applications Management is simple and doesn't require retraining for each version change. Support is superior. Cons None that I would mention at this point. Reason for choosing Citrix DaaS Previous Knowledge of earlier products, easier licensing model. Lower costs. Review Source VR Verified Reviewer Retirement Career Retail Used the software for: 2+ years ### "The department was installing a work productivity and document management solution. " June 11, 2018 5.0 Pros We had a site license for the Cirtix Desktop and had purchased maintenance and upgrade protection sogoing to the XenDesktop solution was easy. We implemented a server based access to each of the new programs and all 20 users had the same experience of ease of access. The MS office programs integrated smoothly as well. The local resource demand was minimal so we were able to keep a local mirrored data file that only strengthened our data protection efforts. Cons The communication software for the enterprise is Apache. We invoked LDAP thinking it would uniformly connect. We were wrong, We tried several workarounds even going so far as to use the POP3 boxes from the MS Outlook readers. The final connections were a hodgepodge of Apache nataive e-mail containers, LDAP addresses and MS POP3 boxes on some of the PCs. Citrix support was able to isolate the problem with the main Apache program. We did identify a training need and in year three it was all working the way intended. Fortunately no one out of the department was aware of our very inelegant solution. Review Source EB Elena B. Citrix Adminstrator Hospitality Used the software for: 2+ years ### "Citrix Admin role" September 15, 2022 5.0 I am managing users access to desktops and apps. resetting users profiles Pros Super easy to use from end user point. Easy to manage snd troubleshoot. Cons Citrix is so big. Cant manage all parts. Alternatives considered [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) Reason for choosing Citrix DaaS Better service tech support and trainings Review Source LC Luca C. system engineer Information Technology and Services Used the software for: 2+ years ### "Ideal for smart working" February 18, 2022 5.0 Fast, easy and complete. Apps and desktops can be reached via PC, smartphone/tablets, with or without agent installed (HTML5 compatible). Pros It is very flexible and let you decide which apps can be launched by an end user. APP layering is a powerful tool that automates the distribution and creation of the infrastructure. Cons It is a little bit expensive, but when compared to the competition, it is the most complete solution ever. Review Source VR Verified Reviewer Senior Software Engineer Financial Services Used the software for: 2+ years ### "Citrix Review" May 6, 2021 5.0 I have a total of 3 years of experience with Citrix Virtual Apps. and I love to use it because of the security the product is providing. Pros As we are working in the financial market and need to secure the finance/money of the customer who is using our application and we also have to deal with banks. So Client gives us the Citrix workspace/ virtual apps to connect their cloud/private servers to deploy the product and maintain them as well. Because Citrix provides us with a virtual private network to access the server and the only authorized person who has a password and multi-factor authentication code can use the server. Due to which the chance of hack is low. Cons Sometimes the plugins we are using to connect to the virtual network got crashed. Due to which we have to reinstall and configure the server configuration again. Review Source Kaleb G. Aircraft Mechanic Airlines/Aviation Used the software for: 2+ years ### "Amazing software for your business needs." November 5, 2018 4.0 This software is great for my line of work and allows all employees to access the our network on our own computer with individual logins. I really enjoy the functions and the capabilities of this software and I believe you will as well. The customer support is amazing and it's definitely worth the money. Pros Citrix has quite a few benefits to it. I use this system daily and it provides a wide range of access to computers in your office but also remotely. You can add it to one device and then utilize it on multiple devices. It also allows for you to have controlled user access depending who you have on your staff. Each user has a unique ID and password and they can also set up their own layout that displays once you login. Cons Depending on your size of your company you may experience the network going down, freezing up or sometimes it just quits. Review Source Serkan Y. Product Development Engineer Automotive Used the software for: 2+ years ### "A new era of workstation" May 27, 2019 5.0 Citrix (XenDesktop) is a approach that took position of conventional workstation in business. It's more power efficient, and easy to access from anywhere which you may not need to be on your computer all the time. I usually use it for CAD/CAE works in my company which offers the best for it. Pros Citrix (XenDesktop) brings a new understand of workstation which you can access from anywhere from any device. It is fundamental for job takes too much time which you can check them whenever you need out of your office. It's also more energy efficient efficient when consider cloud based workstation. Cons Login may take some time which may be about the capacity purchased. When I tried to restart desktop, it may not happen. Review Source briam I. Ing. Sistemas Information Technology and Services Used the software for: 1-2 years ### "Sirve de mucho" July 18, 2023 4.0 Pros Es una herramienta bastante útil cuando se requiere rendimiento. Cons La conexión al servidor puede tardar más de lo esperado. Review Source VR Verified Reviewer Systems Engineer III Logistics and Supply Chain Used the software for: 2+ years ### "Companies are paying Citrix to debug their software" October 22, 2019 3.0 Fortunately my setup is not as complex so my issues are minimal but my peers in the industry have no shortage of horror stories for me to endure. Pros There’s not much to like about this software. It’s a nightmare to troubleshoot since there is no error handling. The product’s documentation is always behind. Citrix rebranded all of their products in hopes that perception would change. It’s just the same crap with a new name. Cons Insanely expensive (look at Ericom instead. Best bang for your buck and better designed product overall). Support is not so good. Everything Citrix tries to sell you, the NetScaler will be shoved down your throat. Review Source Cynthia R. Customer Service Representative Information Services Used the software for: 6-12 months ### "Citrix" February 3, 2019 5.0 Pros I've utilized several of the Citrix platforms and I have to say I enjoy this platform most of all. Citrix allows for the use of Windows in a virtual environment. It is a must have for our agents daily work and it provides security and cohesiveness within the organization that spans across different locations and scopes of expertise. That, perhaps for me, is the best feature of Citrix. Having the ability for each member of the team to use the same software, access the same programs regardless of their personal OS or location is why we use it. Having another level of security and "control" for lack of a better word is also key in using a virtual environment that is essential to our company. Cons There is not alot of cons to be said about Citrix. Of all the various platforms and programs that our company use, Citrix is the most used, most reliable and most stable. My review of Citrix remains positive. Review Source James N. Solutions Development Analyst Hospital & Health Care Used the software for: 2+ years ### "XenDesktop is an amazing time saver" October 12, 2017 5.0 XenDesktop is a huge time saver and can make you look like a hero to the executive staff. We saved money overall by saving massive amounts of time involved with provisioning users. Pros This product will increase your productivity, it allows you to have the same desktop experience on whatever device you choose to use. Executives love this product as they always seem to have new technology whether actually increases their productivity or not. If your going to use VDI there is only one clear choice. Cons some users may experience bad animation, powerpoint and video when resources are not properly allocated. Review Source GS Gloria S. Lead Customer Service Retail Used the software for: 2+ years ### "I love Citrix" October 6, 2022 5.0 I am able to consistantly and quickly assist our customers Pros I love that with one sign on I have access to at least 12 desktop icons that are used daily Cons Occassionally there are issues, but I would not call this a least liked. Review Source AN Alexis N. IT Director Alternative Medicine Used the software for: 2+ years ### "Dedicated VDI - Is a good idea?" April 4, 2019 4.0 Medium overall experience. Pros Citrix has the capability to host several applications on your particular account, along with a dedicated VDI (if applies). This allows you to not waste the performance of your computer, and navigate through the different applications using the dedicated resources that the vendor provides. This can be a good idea, or not, depending on how many resources are dedicated to your particular VDI. Cons Customer support for sure. If you are running in a rush, and you need to have your issue resolved ATM, forget about it. Citrix customer support (at least based on my experience) take a lot of time to fix something, and several times I had to google, or research about the issue, and fix it by myself. The fact is that, most of the troubleshooting needs to be done from the Citrix IT side, and this can take a while to happen. Review Source Nicolai S. User Support on behalf of Xylos Food Production Used the software for: 1-2 years ### "Must have for making your life easy" February 6, 2019 5.0 Have been working with XenDesktop quite a bit now. I find it very useful and works smooth (with the correct hardware of course). where I work it's used for 500+ users to connect to. Saves us a lot of work. Pros Allows users to work on servers without having to work locally on their own computer. On this machne you can deploy applications for the users and set security on it. Which is very useful for big business meaning you don't have to install applications on all the laptops/desktops, but just once on the server. Cons Licenses are quite costly, and you probably need a XenDesktop expert to set up the more complex environments. Review Source Sezgin K. Senior Product Development Engineer Automotive Used the software for: 2+ years ### "Overall good, needs some improvement " May 15, 2019 4.0 Pros It is an easy application to use. It has a good interface. You can reach your workstation/hyper computer from your laptop wherever you are. Lastly, sign-in is quite quick. Cons If you are using 2 screens switching moving the Citrix from one screen to the other one can be a problem. The resolution may change to very low. What you need to do is to first reduce the Citrix from full screen and then move it to the other screen. Review Source FP Fabian P. Technical Support Representative Telecommunications Used the software for: 2+ years ### "work at home in comfort!" September 12, 2022 5.0 Citrix Workspace is the best thing out there on the market. It has allowed me to use my time wisely during and after work hours. I get to work more efficiently from home, it has also allowed me to save on transportation because i don't have to go into the office to work I can sit in the comfort of my hope and delivery exceptionally good customer service to the customers and also engage them in a more empathetic manner. Pros The ability to bring work home is what I love the most about using the Citrix workspace application. Cons it can lag a bit some times when pulling up other applications. Review Source VR Verified Reviewer LAN / Web Development Specialist Government Administration Used the software for: 2+ years ### "Access your apps from anywhere" March 26, 2019 5.0 We have users that want to be able to use MS office applications on their i-pad or other tablets. With XenDesktop we are able to give them access to these applications on almost any device with a web browser. We are also able to use enterprise applications shared from one location without having to install the applications on each users computer, making upgrades much easier and faster. We just install the application on the server and it is ready to go to all of our client computers. Pros XenDesktop is the best remote desktop software we have been able to find. It seamlessly presents your applications on any other device from remote locations and the end user cannot even tell that it is a remote program that they are using. Cons It was a little difficult to setup but with the help of our software vendor we were able to get it done. The licensing can be a little expensive, but you get what you pay for. Review Source FN Felipe N. Analista IT Information Technology and Services Used the software for: 1-2 years ### "Citrix tu escritorio remoto a la mano" May 16, 2023 5.0 Pros Permite a nuestros agentes acceder a un escritorio remoto para gestionar sus labores diarias, con mayor seguridad de datos. Cons Pueden llegar momentos que se generen bloqueos de sistemas pero es muy rara vez. Review Source Jose S. 2nd level operations Used the software for: 1-2 years ### "allows you to increase the flexibility of your servers by the way they deliver virtualized apps." May 27, 2018 5.0 better response time to platform failures and applications. Pros It is a very intuitive tool, since it fulfills the standard of virtualization, which is to allow an application to be executed from a device that is not installed. It allows controlling the applications and virtual machines installed in the datacenter. It allows controlling the applications and virtual machines installed in the datacenter. Virtualization is done by sessions. the virtualization of sessions through XenApp allows any user of any operating system to access any application delivered by IT Cons It requires a high infrastructure cost to start large projects, you must acquire servers that support the load to which they will be exposed. You must have a clear idea from the beginning of the administration of technological resources that are going to be spent at the moment. There is not enough documentation in forums to solve problems. Review Source VR Verified Reviewer Special Projects Used the software for: 6-12 months ### "I used XenDesktop for work while traveling and/or working from home." April 23, 2018 3.0 Pros You can access your virtual desktop from basically anywhere. For security purposes, XenDesktop is definitely a good choice. You can have your employees use a virtual desktop instead of storing any company information on a physical device and that's great if you are worried about any sensitive information. It's user friendly in that the desktop looks just like a regular windows desktop. Someone who doesn't know what a virtual desktop is would not be able to tell the difference. Cons It's really slow. It takes a very long time to boot up and the screen lags when you're scrolling which is frustrating. If you don't have a strong internet connection - forget it. You also can't use the virtual desktop on more than one monitor at the same time. This caused a few issues at my last job, we were all supposed to use the virtual desktop every day but everyone used 3 monitors so it didn't make sense to be essentially logged in to two separate computers at the same time so almost everyone just didn't use the virtual desktop. Review Source VR Verified Reviewer Microsoft SQL Server DBA Used the software for: 2+ years ### "Using XenDesktop in my daily work" December 4, 2017 5.0 Pros Very fast and powerful VDI solution, probably the most advanced on market. XenDesktop allows to avoid managing dozens of enterprise PCs and personal user devices, by putting enevrything you need to virtual desktop. Cons Azure version of XenDesktop is just regular on-prem edition deployed to IaaS virtual machines. Not using all possible features of Azure Review Source Krissy G. Project Specialist Computer Software Used the software for: 2+ years ### "Great for hosting, remote access, etc.!" August 8, 2017 4.0 We can easily host our client application and allow them access remotely on a large scale. It allows all of our users (internal and external) to log in and use their system. Pros We use Xendesktop for our hosting platform for our clients. It allows us to run multiple servers/applications from one central location and allow multiple users access to it at once. It is easy to use, quick, great connection, and best of all makes our client lives easier Cons There are intermittent connection issues and duplicate account sessions that need to be monitored. Nothing awful Review Source SD Sergio D. SEnnior Process Computer Software Used the software for: 2+ years ### "A simplified technology world! " May 22, 2019 5.0 Its easy to use, it saves you a lot of money, time, space and maintenance. Perfect for multitasking schedules. Pros This is such a great VM software. By having the right software you are able to manage and process data even faster. The great qualities of this are: You have a powerful virtual machine to connect to from everywhere, anytime. By reducing the physical cost and maintenance you save a lot money, space and time. It is safe and any user you provide with access to it can easily connect to the virtual machine and do their job anytime. Cons Sometimes its a bit slow. But it TOTALLY will depend on the network traffic you are having. On the other hand when the network is working fine, you have the world right on your hands. Review Source Similar Products Featured ## Related categories [VDI](https://www.capterra.com/vdi-software/)[Desktop as a Service (DaaS)](https://www.capterra.com/daas-software/)[Virtualization](https://www.capterra.com/virtualization-software/)