# Page 2 | Officetrax Facilities Software 2026: Features, Integrations, Pros & Cons | Capterra > Page 2 - Capterra's in-depth exploration of Officetrax Facilities Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Officetrax Facilities Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/116279/Officetrax --- Page 2 - Officetrax Facilities Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Officetrax Facilities ## User reviews SL Sophie L. Maintenance & Construction Coordinator Retail ### "User Friendly" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 25, 2018 aside from any minor issues, I really love this system, Pros It has taken a while to get everyone on board from store land, but now they agree how simple it is to issue a request at store level and for myself at our head office . We can track past requests , spending at each location and by region across the country Cons the hand that hovers over requests is very shaky and takes a long time to connect, and a constant acknowledgement pop up in green Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Al M. Petroleum Operation Automotive ### "Great support and functionality. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 25, 2018 Strong support and functionality made it possible for us to centralize and gain better oversight to spending and project decisions. Pros Reporting capabilities and real time visibility to retail operations and maintenance enhances our ability to maintain a much improved maintenance profile. Cons Limited browser interface platforms make it difficult to access from tablets or cell phones. Mobile access is somewhat limited. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Marion D. VP- Operations Facilities Services ### "Officetrax is missing end to end solutions for national service providers" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 April 2, 2018 no Pros "generally" easy to use. Cons There are many cons, but to summarize at a high level: - We are a National (and Canadian) provider of electrical services. Our sub-contractor electricians generally do not provide us with zip codes for their service areas. It would be nice if Officetrax had the ability to dispatch based on counties and geographic regions (ie: NE Oklahoma). - The reporting functionality is horrible. All I get is a data dump that I have to manipulate myself in Excel. - Tracking which customers have paid us and which subcontractors we need to pay is impossible in Officetrax. I have to do it all via Excel. - The Timeout function is annoying. There is no save feature so if we step away from our desk for too long all of our work is lost. - We should have the ability to build our own pull-down menu fields (example: the Dispatch Status field) - When looking at ALL work orders it is difficult to tell which are in Invoice Pending status unless you click on each individual work order. - Notification flags are missing - when a WO is placed in Invoice Pending status it would be nice for the person/dept in charge of creating an invoice to receive a notification email that is auto generated. - When employee A opens a work order, and Employee B adds notes to the WO Feed, employee A should receive an email notice that the WO has been updated. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 16, 2018 Hi Marion, Thank you for taking the time to leave us this feedback! We're so sorry to hear that you were having trouble. Your Account Specialist has already been in touch and we hear that a lot of the cons were addressed immediately for you. Feel free to reach out to us any time you have a question or need any help! JF Justin F. Director of Facilities and Design Retail ### "Great system for the value and the customer service is great." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 28, 2018 Office Trax is a great product. We are just beginning to use the system and I am sure our team will have more feedback next year. Pros We like that Office Trax is easy to use and you can get out what you put into the system. Additionally, we like the Customer Service we get from our Account Manager. Cons What we like least is that it is very manual. If you need to update lists or add data into the system, you either do it manually or must pay Office Trax additional fees to do so. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Tonya M. Service Dispatcher Retail ### "New is better" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 25, 2017 Pros So much easier to maneuver than the old program Cons Pictures did not transfer to appropriate store and you cant see the service comments unless you open the work order. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 18, 2017 Tonya, Thank you for taking the time to leave us your feedback - we're glad you're enjoying the updates to Officetrax! Sorry to hear that you experienced a few issues - they have been addressed by our team here and you should already see an improvement to the images problem you were experiencing. Thanks again for your positive review, we appreciate the feedback! JB Jenna B. Facilities Dispatch Administrator Retail ### "Easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2017 Pros user friendly, lots of filtering options. Cons sometimes a little bit slow or laggy when doing upgrades. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Caroline R. Property Manager Automotive ### "Previously managing call requests thru Excel, now using a very cost efficient, robust program to track, assign and manage work requests from over 100 locations." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 4, 2017 Pros Historical Data; Electronic work requests submitted from the Retail locations very clear; Reporting functionality is easy Cons Implementing changes to the platform is not easy and we do not get the benefit of other user's ideas/changes; The cost of these change implementations as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 22, 2017 Caroline, Thank you very much for the review! We take our customer’s feedback to heart to make sure we continually improve on Officetrax. With that being said, I am excited to say that in our new version of Officetrax you will be able to benefit from other users’ ideas with more regular updates and new features. I believe you’ve already been in discussions with our team on moving to this new package and we will follow up to make sure that is still the case! MC Matthew C. VP Operations Construction ### "Officetrax is a flexible all in one solution for us." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 4, 2017 Pros The ease of use for employees of all levels is a big plus. The ability to customize the system is invaluable. Cons The standard cost for the program is high for volume users. Customization costs are also high especially for basic changes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB andrew b. Dispatcher Oil & Energy ### "Officetrax" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2017 My overall experience with officetrax has been wonderful. My account specialist rep has been absolutely essential in the process. If there is one thing that truly takes away from the experience, it is the limited ways to use Officetrax. As a dispatcher for a fueling retailer, I am constantly receiving calls outside of the office, but can not use Officetrax on my Iphone or MacBook. This is a major problem for me, especially when taking vacation, or out sick. Pros Officetrax is very easy to use and can be customized to fit the specific needs of any business. Invoicing through Officetrax is very intuitive. Cons Exclusive to internet explorer (full functionality). This is my chief complaint about Officetrax and the one thing that could take the experience to the next level. With all the operating systems available, it is very frustrating that I can not perform the basic functions of Officetrax on the go; either on my phone or tablet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 22, 2017 Andrew, First of all, thank you so much for leaving us a review! We’re glad your experience working with us has been wonderful – we pride ourselves on creating meaningful partnerships with our customers. I would like to point out that while the version of Officetrax you use is limited in use (can’t use on Mac or iPhone), we have a new version this year that works across all devices and systems! Our Account Specialists will reach out shortly to show you how it works and discuss your interest in it – we think you’ll like the ability to use on your Mac in Safari! EC Elisa C. ### "GREAT SOFTWARE" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 October 12, 2016 I use Office Trax on a daily basis at my job. it is easy to navigate in all areas from entering a service call, contacting a vendor, running a quick report, and tracking my facilities expense. This software has immeasurable value. Additionally, any problems with the software are quickly and easily fixed. I'd recommend it to anyone in the Facilities field! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 12, 2016 We really appreciate the positive review - thank you so much for the kind words! 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