--- title: "PracticeSuite Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PracticeSuite the right Mental Health EHR solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/116370/PracticeSuite/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- PracticeSuite 4 (41) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of PracticeSuite Ease of use 4.1 Customer Service 4.3 ## Pros and Cons in Reviews AR Asma R FounderHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “Right from the beginning the practicsuite stood out with its interface ease to use and layout.“ May 30, 2022 SN Saifullah N PresidentMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Now we will have to spend money and time to move away. “ January 16, 2024 LM Linda M ownerFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “They had our business for many, many years, and they are not worth the money, but it is really hard to move billing clients, so you're stuck, and they can charge you whatever they want. “ December 30, 2022 CN Cheslea N REceptionist/billingMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Some of the graphics aren't as users friendly in the beginning until your get it all down. “ June 30, 2022 ## Showing most helpful reviews Showing 1-25 of 41 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Admin assistant Used the software for: Less than 1 year ### "Good service " September 17, 2026 4.0 Very easy and good to use. Not horrifyingly complex and not chalk full of major problems. Also very easy to send out reminders to patients Pros Its super easy to navigate and not overly complicated in its features. The customer service is also fantastic and very helpful. Well worth the money for even just the basic features Cons I do find it gets buggy sometimes especially when creating new patient files in the system. It can also crash often Review Source REceptionist/billing Used the software for: 1-3 years ### "Amazing Customer Service" July 1, 2022 5.0 Tech support is incredible. They respond quickly and courteously. In our office, guarantor's found it difficult to identify what patient had a balance. PracticeSuite support worked closely with me to perfect this process. Statements are being paid at a much faster rate. Saving hugely on time, and cost of sending paper statements, also increasing the revenue rate for patients payments. Pros The efficiency of sending patient statements, checking eligibility, easy way to process payment. There are some many functions. Cons There are some cross over issues with insurance duplicating when changed in Elation. Some people get frustrated if they can make one large payment, and have to give credit card information more than once when paying multiple accts. Some of the graphics aren't as users friendly in the beginning until your get it all down. Review Source Reviewer Used the software for: 3-5 years ### "Practice Suite" May 24, 2017 5.0 I really love using this software. I found this software easy to learn. Pros Practice suite saves information which allows you to copy your last billing. This saves time when you are billing the same codes. I like that I can use UB or HCFA forms. The prices of this software is very affordable. Cons Sometimes setting up the patient cases can be confusing. Or when adding new insurances. The flow of this process could be easier to read. Some of the reports could be better. Review Source Medical Billing Specialist Used the software for: Less than 1 year ### "Practice Suite NOT for PT" February 27, 2017 3.0 Practice Suite is a cloud-based Medical Office Management and Billing program. Practice Suite works with the Clearing House Relay Health to electronically process sending and receiving of billing statements. The features for running your medical office include Patient Information, Appointments, Visits (based on Case: diagnosis and/or insurance), Patient Payment, Insurance Payments (electronically or manually), with multiple Office Locations and Providers. There is also the ability to add Insurance Companies, CPT Codes, and Referring Physicians. Using these features are easy, to begin with, but soon get tricky and cumbersome. Pros Practice Suite has a wonderful Customer Support Team that can be contacted by phone or Live Chat. They use Team Viewer to access your screen to demonstrate how-to's and to view your issues. They are quite proficient and communication is easy and not at all stressful. Practice Suite also has a quite responsive Programming Team. They are actively fixing or correcting program issues. Tickets are creating and addressed quickly. Programmers will call and speak to you to clarify your issue and to make certain their proposed fix will meet your needs. Cons The Reporting system has a Favorite CPT Report but does not keep track of or report your favorite CPT codes. You have the ability to add a CPT Code, but not Save it for future use. The Patient Case feature has a place for Diagnosis, Insurance, and Notes. Yet, on the Encounter screen, even though Notes appear at the bottom of the screen, your notes do not appear. This makes tracking KX and G-Codes difficult to locate and cumbersome. Therefore Billing correctly is an issue. Also, even though CPT Codes were correctly added with Modifiers and G-Codes for Medicare, Practice Suite (in all its wisdom) separates each line and electronically submits it to Medicare. This means Medicare overpays you and then takes the money back on a future transmission. Practice Suite cannot handle this is Posting. Practice Suite has the ability to allow you to Post Secondary Insurance before Primary. But if you do, you will need to access each and every line and Reverse the Adjusted Amount one line item at a time. Sometimes this works and sometimes it doesn't. This means you may repeat these steps multiple times. Review Source Owner Used the software for: Less than 1 year ### "Outstanding product for small practices" March 11, 2020 5.0 This product helps me run my practice by aiding in collection/billing and tracking the new and established patients which helps with Pros This product is visually appealing and the functionality is outstanding. It is easy to use and navigate. The support is excellent as well. Cons Reporting is customizable but can be made easier. There could be easier connection from the reporting directly linked to individual patient charts/records. Reasons for choosing PracticeSuite It has the best overall functionality and ease of use. Review Source Owner Used the software for: 1-3 years ### "Simple to use, great features" July 20, 2016 5.0 Pros As a startup practice it is challenging getting up and running. PracticeSuite had a very affordable software, and to be honest, thats why I originally went with it. As I learned the system more I didn't realize how much deep functionality the EHR had, and from what my staff has been able to demonstrate the billing and reporting is top notch. I like that they have reports that show me our last 6 months in a trend. Cons Nothing. It has exceed my expectations. If anything, I would maybe like built in dictation. I am using dragon that is integrated in, but I have to pay separate for that. Review Source President Used the software for: 3-5 years ### "Bait and Switch tactics. Stay away or be disappointed down the line" January 19, 2024 1.0 ABSOLUTELY TERRIBLE. be ready for disappointment and shady tactics down the road. Pros many features and ease of use attracted us to this prodcut Cons After a couple years, they start to nickle and dime you. they will change up the contract. Every encounter over 450, they will charge you EXTRA for each encounter. This will drive up your cost massively. They will do this without even a phone call to discuss. You will see your cost double, triple. When you call for help, they ignore. Now we will have to spend money and time to move away. Extremely unethical Review Source Front desk Used the software for: 3-5 years ### "The most unfriendly front desk program" August 22, 2022 1.0 Comparing to previous Smart Soft program, Pracsuite is complicated, very user unfriendly, and is designed for practitioner use, certainly not for front desk, admin. Who ever designed this program has obviously never sat at the reception of a medical practice! Pros Nothing! Navigation is difficult. A lot of previous information regarding suburbs, States, is missing. Finding existing patients is not easy. Entering patient information is complicated. Cons Most things. Entering patient info. Billing the various options, Medicare. Health Funds. Not possible to scan documents directly to a file. General day to day use is too complicated. Previous Smartsoft was very user friendly. Switched from No choice due mainly to Medicare changes. Review Source Owner Used the software for: 3-5 years ### "Business Owner" March 9, 2020 3.0 Not usually helpful with needed. Continue to pass the ball and ignore. Pros not much to say about it at this time. Cons Does not do as promised. We are a medical billing company and continue to have issues. Switched from Was promised this was going to be easier to use. Review Source office administrator Used the software for: Less than 1 year ### "run away as fast as you can" November 18, 2016 1.0 This has to be the worst software on the market. Counter-intuitive, constant crashes, gliches, and errors. This is just plain poorly designed software. Things that should take one or two clicks take 2, 3, or 4 times more clicks than should be expected. Customer service is non-existent. You always have to leave a message for them and you might get a call back in a few hours or so, but it's usually the next day. We have had problems with the scheduler software moving appointments, deleting appointments, and changing the status of appointments without our knowledge or input. We have had problems with the billing software changing the status of unbilled claims to billed claims, and even create claims out of thin air. The one thing you will get plenty of, is insincere apologies from these people. They have even threatened to cut our access to the software with-in 24 hours for non-payment when we were paid up 2 months ahead of time (errors with their own accounting). If you try this software, you will spend hours trying to correct errors caused by the poor software, hours on the phone (when they feel like returning your call) with support, and hours more than you should, inputting data, because the software is incompetent. Cons it doesn't work properly, constant problems Review Source Office Manager Used the software for: Less than 1 year ### "Excellent product, excellent customer service" December 23, 2016 4.0 I am in the process of implementing PracticeSuite at my small medical practice. While I would certainly say that there is a learning curve (the dashboard layout is a bit complicated and the processes aren't always intuitive), this minor drawback is more than offset by the advanced functionality and feature set of the product. Most importantly, the customer service has been stellar - any time I ask a question, I get a prompt response and often an impromptu coaching session to help me solve whatever difficulty I was having. Overall, great product - and I would prefer to have a steeper learning curve with a better product than an oversimplified or "dumbed-down" set of features. Pros \- Extremely strong customer service - Rich and well-developed feature set - Detailed reporting available Cons \- Interface is not always intuitive - Fairly steep learning curve Review Source Billing Manager Used the software for: Less than 1 year ### "Awesome Company!!!" January 19, 2017 5.0 PracticeSuite is a wonderful company! The system is easy to use and the customer service is great. I never have to leave voicemails to get help, someone is always available to answer any question I may have. The reports are ready to run and you can get the information you need. Our experience has been 100% positive!! Pros Ease of use and accessibility to information and staff Cons None Review Source Practice Manager ### "Best Medical Software I've used to date" May 17, 2017 5.0 Our practice switched to PracticeSuite software and we all agree this is the best software we have used to date. The integration and ease of transition was much smoother than we anticipated and the customer support has been phenomenal. The billing and coding processes have been greatly simplified. I would recommend this to every practice manager, biller, and coder. Review Source Manager Used the software for: Less than 1 year ### "PracticeSuite" October 24, 2016 4.0 The customer support makes it all worth it! Little daunting at first but with the help of customer support it will make sense after 3 tries Pros Customer Support Review Source Owner Used the software for: Less than 1 year ### "PracticeSuite Review" October 12, 2016 2.0 I worked briefly with this product and was the point person on the transition to Eaglesoft. Pros The product had a very small data footprint Cons The produc was very slow and had some challeges with data saves Review Source Owner-SLP Used the software for: 1-3 years ### "Customizable" February 26, 2025 3.0 Pretty good customer service overall, I got good advice from them and they spent many hours assisting with my template creation. Pros Fully customizable eval and soap templates. Easy to take payments. Cons Not streamlined or created for SLPs. Cost if you have many employees/contractors. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reasons for choosing PracticeSuite Cost with only one-three providers at the time and ability to create fully customizable templates, which is so helpful for efficient medSLP work. Eventually, when I grew, it would have been too expensive. Review Source Administration Used the software for: I used a free trial ### "PracticeSuite the way forward? " February 25, 2025 4.0 I didn’t have a good nor bad experience. It was overall good but I think the company itself needs to work on its AI a little better. Pros I like how it gives you options for your medical bills, easy to find records. The help team are so helpful and very pleasant. Cons I don’t like how it is using AI, I know that this is the new thing and the way forward but I just don’t think it’s all there with PracticeSuite. Review Source Response from PracticeSuite February 27, 2025 Thank you for sharing your experience with PracticeSuite! We're glad to hear that you find our platform easy to use and that our support team has been helpful and pleasant. Your feedback on AI is valuable, and we understand that AI in healthcare technology is evolving. At PracticeSuite, we continuously refine our AI capabilities to enhance accuracy, efficiency, and overall user experience. Our latest advancements focus on streamlining workflows and reducing administrative burdens, and we're committed to ongoing improvements based on user input. If you're interested in learning more about how we're enhancing our AI, check out our latest updates at https://practicesuite.com/practicesuite-announces-the-launch-of-artificial-intelligence-ai-capabilities-into-its-cloud-platform/. If you ever have specific suggestions or need assistance, we'd love to hear from you. Thank you for being a part of the PracticeSuite community! Medical Record Used the software for: Less than 1 year ### "User friendly system" April 3, 2025 5.0 Pros Great system for offices. Has helped us stay organized. Cons Since its a new system for me, i have not noticed any issues. It has been very user friendly. Review Source Owner, Provider Used the software for: Less than 1 year ### "Acupuncture and Chiropractic Provider" February 27, 2025 3.0 Pros Good price, ability to integrate with a wide range of other programs/products Cons As a provider, I had a hard time logging in to my patient accounts when my personal providers also used PracticeSuite Review Source Office Manager Used the software for: 3-5 years ### "Great service" December 10, 2024 4.0 They have been wonderful. The positives outweigh the negatives. If we ever have questions on something they answer that day and that is huge in the medical field to keep the practice up and running. Pros The communication from PracticeSuite. They answer questions quickly and work hard to fix any issue that comes up. Cons It can be very complex when working in billing. Review Source Medical Billing Company Used the software for: 3-5 years ### "Great Program" November 26, 2024 5.0 My overall experience is great. I recommend Practice Suite to offices that are looking for a PM system. Our billing company doesn't purchase PM software. We always use the software our clients are using. Pros We love the reports in Practice Suite as well as the user friendly platform. We are able to upload paper eobs to payments and working rejections and denials are easy too. Cons It would probably be the EHR because so many providers like other ehrs and they get connected to Practice Suite for the billing side. I also wish there was a way to attach medical records to a claim for worker's comp. We use another PM system that allows us to attach medical records and send electronically. It's a very nice feature. Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[Tebra](https://www.capterra.com/p/129169/Tebra/)[CureMD](https://www.capterra.com/p/98772/CureMD-EHR/) Reasons for choosing PracticeSuite Because it's my favorite program and its user friendly Review Source owner Used the software for: 3-5 years ### "PracticeSuite Billing Practices" January 5, 2023 3.0 They had our business for many, many years, and they are not worth the money, but it is really hard to move billing clients, so you're stuck, and they can charge you whatever they want. Avoid getting in this trap. Pros It was fairly easy to use and the tech support people were very nice. Cons Pricing and their billing practices in general. FYI-The prices this website shows are less than half of what they really charge. Completely disorganized billing practices. They can't keep track, constantly double billing and charging for accounts that had been closed for months. I had my credit card on file with them, and they wouldn't charge it for six months and then would charge it all at once. They sent several invoices per month, some with a random client or two on it or a set-up fee (large fees for this BTW, like 2K for EHR) for a client from six months ago, which might be on more than one invoice, etc., nearly always wrong. The software itself has some snags, especially if you ever make a mistake. For example, if you put in an amount applied to deductible by mistake, you can't delete or change that. You have to contact support. The reports are bad, although there are hundreds of them, and if you request a change, it could take 6 months to be implemented. Review Source Medical Billing Manager Used the software for: Less than 1 year ### "Decent Product for Value" April 13, 2022 3.0 Pros The software is very easy to use and train on. They have a great self service help center that will walk you through most things. Cons It’s difficult to customize patient reminders, when they go out and patient forms. Switched from [AdvancedMD](https://www.capterra.com/p/202677/AdvancedTelemedicine/) Review Source Founder Used the software for: Less than 1 year ### "Overall Great Experience" May 31, 2022 5.0 Pros Right from the beginning the practicsuite stood out with its interface ease to use and layout. Customer service and onboarding has been amazing experience. Highly recommend Cons Sometime too many steps for each thing but I understand this also gives more options in the long run to do things. Alternatives considered [AdvancedMD Billing Services](https://www.capterra.com/p/90208/AdvancedBilling/)[Tebra](https://www.capterra.com/p/129169/Tebra/) Reasons for choosing PracticeSuite Our biller was familiar with the ease of the software and how it integrated with our current EHR. Review Source Billing Manager Used the software for: 3-5 years ### "Easy and affordable!" July 25, 2016 5.0 Pros I enjoyed all of the user friendly features that this software has to offer. The product is used primarily for billing within my practice and has been incredibly helpful. Another important feature that I admire about the product is the amazing support who are always available to assist you with any problems. Cons The templates at first seem complicated to set it up, but they work very well. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.