SalesPad

SalesPad Desktop


4.5 / 5
49 reviews

Who Uses This Software?

SalesPad Desktop is the ultimate tool for distribution and manufacturing companies.


Average Ratings

49 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • SalesPad
  • www.salespad.net
  • Founded 2003
  • United States

About SalesPad Desktop

Oversee and manage every stage of distribution. SalesPad Desktop is the ultimate tool for distribution and manufacturing companies. Process orders more accurately and efficiently, while having full visibility into each step of your workflow. Simplify the lives of your customer service and sales reps by putting information at their fingertips with powerful Excel-style searching. Operating outside of Dynamics GP cuts down on your costs per seat and adds additional levels of security.


SalesPad Desktop Features

  • Allocation
  • Barcoding
  • Cost Tracking
  • Forecasting
  • Item Management
  • Order Management
  • Procurement Management
  • Reorder Management
  • Serial Number Tracking
  • SKU / UPC Codes
  • Supplier Management
  • Back Order Management
  • Customer Database
  • Inventory Management
  • Order Fulfillment
  • Order Management
  • Real Time Order Entry
  • Remote Order Entry
  • Shipping Management
  • Warehouse Management
  • Back Order Management
  • Catalog Management
  • Inventory Management
  • Order Entry
  • Order Fulfillment
  • Order Tracking
  • Recurring Orders
  • Returns Management
  • Shipping Management
  • Special Order Management
  • Call Management
  • Campaign Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Field Sales Management
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Referral Tracking
  • Sales Forecasting
  • Territory Management

SalesPad Desktop Reviews Recently Reviewed!


Capterra loader

GL/Sales Pad Application Support III

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Saels Pad is great to see everything about the order with one click on the document search. Sales Monitor is another great view of orders, that are in different batches. It's user friendly and we can do alot of customization with workflows and what I like the best is that is sits on top of Great Plains, so there is no 3rd party application talking back and forth, like some of the other application used. What is in GP you see immediately.

Cons: I've been supporting Sales Pad for a nunmber of years and though the years, they have made inprovement, that just make the ease of using Sales Pad better and better. I can't say that I do like anything the least on this application.

Overall: solving the ease of order entry for the sales reps and customizing using workflows and scripts to hlep the user make fewer mistakes, is great. The support team is fablous and always respond in a timely manner and help out whenever we enter a ticket. If the first level of support can't resolve the issue, they immediately bring in the second line of support so the issue is generally resolved qucikly.

Vendor Response

by SalesPad on September 05, 2018

Marie - thank you for your glowing feedback! We appreciate what you have to say and your business.

Great Back of the house Software

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: My favorite part of Salespad is the ability to create workflows so that orders are addressed specifically based on rules we put in play to take away the "Human" errors. We utilize the workflows to address client terms, product backorders, free freight approvals etc.

Cons: The reporting capability is "SQL focused" making it an IT specialist only or customization request only. It would be great to utilize the system and its reporting capabilities in a more user friendly version.

Overall: Salespad has allowed our order processing to speed up dramatically. It also has allowed us to overcome some issues with Human error or oversight by allowing the system to "think" for us- giving my team the time and information needed to make sure the client experience is the best we can offer. We constantly find new features that help us eliminate manual work. Really love this program!

Vendor Response

by SalesPad on September 05, 2018

Thank you Christy! We love automation too. We appreciate your feedback on the accessibility of reporting - we're always looking at ways to improve SalesPad Desktop.

Great interface, good to write reports, but poor, yet expensive support,

Sep 04, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Good interface, easy-to-use, easy to write reports and templates and quick queries.

Cons: Salespad inability to "Stick" with supporting 3rd party options, then wanting you to pay for them to develop updates to something you paid for when you bought it. Salespad use of 3rd party "partners' which rip people off (SPS Commerce). Salespad use of batches is in conflict with GP, which makes it a Salespad or GP option, hard to work with both.

Vendor Response

by SalesPad on September 06, 2018

Thank you for your review! It takes a lot of development time on both our side and our partners' sides when forming a seamless integration. We strive to partner with the best companies in their market, including SPS Commerce, who has the largest network of any provider. As far as the workflow batches, you can synchronize these between SalesPad and GP by naming them exactly the same in both systems, that way you won't have conflicting batches. We are happy to help work with your team!

SalesPad is a must for all GP Dynamic users

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality, ease of use, the custom aspects of your screens and also added features. The ability to create integrations with your website and the customer service is best in class. The support team can not be compared to anyone else out there; you have an issue they will work with you now, until it is resolved.

Cons: I can't think of a con except maybe that they would work with other accounting software programs or even better be stand alone.

Overall: Can't say enough about how spectacular the entire time with SalesPad has been. Installation and learning was a breeze and again support is out of this world. My new website integration is going to improve our customer support and cut costs for us in ways we can never imagine, thank you SalesPad

Vendor Response

by SalesPad on August 31, 2018

Thank you Jason - we really appreciate your kind words!

SalesPad is a must if you have Microsoft GP

Aug 30, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
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Pros: I particularly like the visibility, within the software, to view the workflow of the order process which makes Customer Service easy. Inputting orders is very easy. Customer Search is easy. The product is very user friendly. We converted to SalesPad at the same time we converted to GP and we love it!

Cons: Right now, we're in the process of converting to PayFabric for purposes of processing credit cards. We have a multi-store, heavy retail environment and had challenges with implementing Card Control. Out of the box, PayFabric isn't functioning within our test environment, but SalesPad's development team is looking into a solution.

Overall: We came from an old, DOS-based system. When we converted to SalesPad, it felt as though someone lifted a blanket from over our heads. The visibility within the system and access to valuable information is awesome!

Vendor Response

by SalesPad on September 05, 2018

Thank you for your kind words Krista! We're very proud of how intuitive SalesPad Desktop is.

Salespad Desktop, some thoughts

Aug 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Salespad corrects the horrible UX design built into GP while solving other critical design/functionality problems along the way.

Cons: Workflows are quite unintuitive - these could be setup a lot easier.

Overall: Allocating and pushing multiple orders at once to our warehouse has helped streamline some extremely tedious button pushing we used to do directly in GP. Salespad as a company still cares about their customers on an individual level, and the support we've gotten through various people in the organization reflects this.

It would be nice if Microsoft had designed an ERP system in a more user friendly way that actually appears to understand how businesses operate...but they didn't, and here we are.

Vendor Response

by SalesPad on August 31, 2018

We couldn¿t agree more about ERP systems! We are proud to have a solution that streamlines the UI shortcomings of traditional ERP systems. We¿d be happy to help answer any questions you have about workflow. We want it to make it as simple as possible to create and maintain a workflow design that is compatible with your business processes!

GP sales and purchase order processing for dummies

Sep 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease with which my users learn it. Also, the Sales Analysis and Sales Monitor features. Finally, the audit feature.

Cons: That they haven't quite extended the audit feature to all of the modules.

Overall: SalesPad is very responsive to our needs; however, if the source of your problem is somewhere in the communication set up between GP and SalesPad, then it can be difficult to get your issue addressed. An example is how GP assigns the Assembly number as soon as you begin entering the assembly, whereas SalesPad doesn't assign it until you save. If you have users in both GP and SalesPad entering assemblies, one can hijack the other.

Vendor Response

by SalesPad on September 06, 2018

Thank you! We are also happy with the built-in Sales Analysis and Monitor features. We are continually adding auditing to each of the modules, so stay tuned!

Helpful links to data

Sep 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ease in which you can find data by linking to history in Sales and Inventory

Cons: Security and Setup complexity. Forms modification. Quick Reports setup and limitations.

Overall: Much quicker access for SOP processes, less screens to cursor through to complete transactions. Workflow and Sales Monitor features are helpful for reviewing status. Experience has been very positive for our business and users.

Vendor Response

by SalesPad on September 06, 2018

Thank you for your review! Our securities and settings are very robust. Depending on which version you¿re running, we do have the ability to apply default security groups. We also have had recent upgrades to our Quick Report manager, which allows regular SalesPad users to create their own Quick Reports. Let us know if you¿d like to take a look at the latest version!

Admin User of Salespad

Sep 06, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the adaptability and customization that is available in Salespad. I particularly like the Audit trail as it allows us to see who has done what on orders and this is very helpful when troubleshooting problems with orders.

Cons: There is a lot you can do with Salespad and for new users it can be a bit overwhelming. The user interface is friendlier than some other software that we use for managing orders, PO's, receipts and invoices but the interface could still be improved to make it a little easier for new users.

Overall: We are using Salespad to take orders from customers, track purchase orders and returns as well as warranty claims and transfers between different locations.

Vendor Response

by SalesPad on September 19, 2018

Thanks for your review Stephen! There is a lot that can be done with SalesPad and we're always trying to improve it to make it more intuitive for new users while still keeping it powerful.

Amazing Software

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the ease of use of this software, and it is affordable for small companies.

In the past we only had GP and it made the job of the salesforce very complicated.

Now, with a click of a button, we have all the necessary information for inventory, sales, etc.

Cons: I have nothing negative to say!

This is just the best investment we have made.

Overall: Thanks to SalesPad desktop, we have access to all information in 1 screen.

This helps us look very professional when talking to our customers.

We have their AR, open order, order history, all available from 1 screen.

Vendor Response

by SalesPad on August 03, 2018

Hello Gaelle,

Thank you for your review. We're so pleased to hear how helpful SalesPad Desktop has been to you and your team.

Capterra loader

Salespad is user friendly.

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I appreciate the level of intuitiveness Salespad offers its users,I found it quite fast to learn and understand its functionalities.Particularly like the positioning of the Salespad toolbar at the top of the homepage; which makes it easy to easily find the different functionalities this program offers.

More importantly ,Salespad integrates with Microsoft Dynamics GP and this has only made it easier to manage our sales activity.

Cons: Nothing really worth complaining about from my experience, apart from Salespad freezing once in a while.Which I am not sure if it is a problem with our server or a technical issue from Salespad end.

Overall: Primarily Salespad offers us flexibility in the management of our sales process workflow.Therefore augmenting the activities of my organization to service the needs of our customers and clients.

Vendor Response

by SalesPad on September 13, 2018

Thank you for your review Naomi! Please reach out to our customer service team to see if we can diagnose your occasional "freeze."

SalesPad: A GP Must-Have

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SalesPad is simple to use, but best of all it allows for customization that can help match functionality to business processes.

Cons: I wish the API was more functional, it seems to be pretty limited at this time.

Overall: SalesPad is the program that my company uses every day for order processing, inventory management, and pretty much any other step of our process that touches customer orders or purchase orders. It has been a pleasant system to work with in just about every way.

Vendor Response

by SalesPad on September 06, 2018

Thank you so much for your review! We¿d be happy to help answer any questions around the API that you might have. We are continuously improving all of our products, including that one! Let us know how we can help!

SalesPAd for a distribution company

Sep 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Has a flexibility that GP just doesn't have. Continuously improving their offering.

Cons: This is mostly a Sales program. It is improving in other spheres like purchasing, but still does not offer posting on invoices or payments.

Overall: Since we have started with SalesPad, it as gone a long way towards getting more efficient. You just have to keep in mind that their core is Sales. I am convinced that they will become even better with time with more added benefits!

Vendor Response

by SalesPad on September 06, 2018

Thank you for your comment. We are glad you have noticed we are always evolving! We don¿t have posting on our radar right now (mainly due to eConnect limitations) but we are always taking note of what our customers need!

Wonderful, agile software solution

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love the customer focus that the company as a whole portrays. They are always looking to their customers for how they can make the software more functional. The customer support is tremendous and we always feel like they care. I can not speak highly enough of the whole company.

Cons: Some customizations can be expensive if you really need them, but at least you know they will be done right.

Vendor Response

by SalesPad on August 31, 2018

Thank you so much for your kind words! Our custom team is one of the big things that sets us apart from other solutions and we are happy to be able to design your specific solutions!

Good product

Aug 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A more simple streamline product for data entry over GP

Cons: CRM functionality needs to be built out further. No direct connection between prospect/opportunity and quote/order.

Overall: Integrating salespad into ordering process, CRM for sales staff, and manufacturing processes. It have been a very useful tool.

Vendor Response

by SalesPad on August 31, 2018

We are happy we¿ve been a useful tool to your business! Depending on the version you¿re running, you have the ability to convert CRM Opportunities to Quotes and transfer those Quotes to Orders. We are more than happy to discuss this and any other concerns! Please contact your sales rep with any questions. Thank you!

Why WE LOVE Salespad

Aug 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Of course it is easy to use and enables my TEAM to be way more productive with multiple screens and workflows etc.

Cons: No compiled user manual to refer to. There really isn't anything we dislike about the software.

Overall: Backorders, Blanket Orders

Vendor Response

by SalesPad on September 04, 2018

Thanks for your feedback Tim. Glad to hear that SalesPad Desktop is helpful for you and your team. As for the manual, we've recently moved to a new support platform that is easier to navigate and find answers to any questions you may have. And of course, our customer support team is still ready and willing to answer any questions. All the best!

Capterra loader

Is okay, but is very limited on what it can do.

Mar 14, 2018
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Does a good job of tracking and displaying history on sales of items, useful tool for determining reorder/manufacturing quantities.

Cons: Does not have very good reporting features. We tried to use this to manage inventory, but the only was is to literally go into each item and look at the history, it cannot give you a report of what you should manufacture/reorder. Finally we got StockIQ inventory management software to manage inventory. We still use Salespad though to print our Assemblie out of, etc....

Great Product

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very customizable and easy to work with.

Cons: The integration with GP isn't quite seamless. We sometimes have some issues with multicurrency transactions and editing Purchase orders.

Overall: The variety of reporting and customizations has allowed us to do more than just enter invoices, we track production orders, etc.

Also great support staff.

Vendor Response

by SalesPad on September 06, 2018

We are pleased you¿re happy with our support staff! They are an awesome team. We want to address the multi-currency and purchasing issues you¿re running into; if you¿d like to contact support or your sales rep, we¿d be happy to help!

Easy to Use System

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to understand and screens are easy to follow.

Cons: Difficulty of adjusting payments. Hard for counter employees to go into to correct a payment went it is entered incorrectly

Overall: Great Experience. Would recommend this software to anyone who needs a system where employees of all levels can use it.

Vendor Response

by SalesPad on September 11, 2018

Thanks for your comment! We'd love to help with the payment adjustments in Counter Sales. Please reach out to your sales rep or our support team and we can help find the easiest solution.

I love SalesPad

Jul 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love working with SalesPad for several reasons; but to list a few: The customer service is excellent, the program is highly customizable, and very easy to use!

Cons: The thing I like least about SalesPad is that not every one of our clients uses SalesPad! I wish we could get all GP users to use SalesPad.

Vendor Response

by SalesPad on August 03, 2018

Thank you for your review Michelle. We're of the same opinion that all GP users should be using SalesPad Desktop!

For any customers using GP. Salepad is like going on vacation

Aug 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
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Pros: Ease of use, Quick no nonsense steps to get the information you need. You can give your customers fast response times

Cons: Need more depth in the vendor side to look more like the Customer cards. AP would be a handy addition to the view.

Vendor Response

by SalesPad on August 31, 2018

We are happy to hear SalesPad is helping to streamline your business! We are continually adding functionality to the purchasing side and we¿ll take the AP lookup into consideration. Thank you!

Capterra loader

Great software

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It turns GP into a great easy-to-use, user-friendly software. You can finally see all the information that you need in a single window and it simplifies complicated transactions.

Cons: The report manager is not as flexible and has many features missing in comparison to GP

Overall: We have a great experience so far, specially with the Kits. We used to have a lot of Kits items in GP, we are now using the configurated items in Salespad and it simplify our sales transactions.

Vendor Response

by SalesPad on September 06, 2018

We are happy to hear that we¿re simplifying transactions for you! We¿d love to help answer specific questions or concerns around the DevExpress report designer. Please contact your sales rep with any questions or concerns you may have. Thank you for your review!

Great Conference!

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I learned so many features we're not utilizing that are available to use. Well worth the time spent at the conference.

Cons: Some of the functions I need for purchasing is not able to be incorporated into Salespad.

Overall: I have only positive things for this experience, it was also my first time attending.

Vendor Response

by SalesPad on September 10, 2018

Thank you for your feedback Deona!

Thank you!

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to train new employees on and is user friendly.

Cons: Nothing that I can think of right now.

Overall: We are able to now write scripts that allows us to model our business uniquely based on the needs of our customers.

Vendor Response

by SalesPad on September 05, 2018

Thanks so much for your input Charlene! We are so glad to hear that you find SalesPad to be as intuitive as we hoped.

Awesome Experience! Rep heard the concern I had and made sure I was able to get my issue resolved.

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The simplicity of Salepad is what has always made it the perfect software for our business. We have been using it for many years and will continue to do so.

Cons: The UI could use a bit of modernization. It lacks polish but I think could be an even better product than what it is with a bit of polish.

Sr. Vice President

Aug 30, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is very flexible and has many features.

Cons: The software is heavily distribution/shipping company related. We are a worldwide company and have had to do much customization and bring in ISV to achieve the product we need as we continue to convert our business over to SalesPad/GP as our ERP system.

Overall: We are going from several different accounting systems to a single source ERP system with SalesPad for order entry and GP as the accounting system.

Vendor Response

by SalesPad on September 06, 2018

Thank you for your review! We are continually adding new features to support large businesses like yours. Luckily we have a great team of developers on hand that can help integrate other ISVs with SalesPad to bring you the best solution!

Happy User

Aug 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is user friendly and Quick Reports are so easy to create!

Cons: There are not much support via internet for issue that arise. With GP, I can google an issue and find articles.

Overall: We have had SalesPad for a couple years now and we receive nothing but praise from our users. It is user friendly and support is very help.

Flexible

Aug 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
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Pros: I like that there are often several ways of doing the same thing. You can choose the option that works best for your brain and your work flow style.

Cons: I wish I had more control (such as deleting an account or at least editing its name.) I also wish the error messages would actually tell me what the problem is.

Vendor Response

by SalesPad on September 06, 2018

Thank you! We agree that it makes life easy being able to find lots of different ways to get to the same place in SalesPad. Some of the editing in SalesPad is restricted by eConnect, unfortunately. However, we will take into account the error handling. If you have specific examples, we¿d love to hear from you! Please contact your sales rep with questions or concerns.

Great for the growing company.

Aug 30, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This software is very user friendly compared to working straight in GP. Allows for better workflow control and custom scripting.

Cons: Support can be a little sketchy. They seem to cycle support personnel regularly and the new guys don't always know as much as I do. This can make getting the right level support difficult.

Overall: Satisfied.

Vendor Response

by SalesPad on August 31, 2018

Thank you for your review Marshall. We're looking at ways to improve our on boarding as we add new hires. We have grown by leaps and bounds.

All in one software

Sep 04, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use; user-friendly. Can be customized per business needs.

Cons: Confusing options, lack of how to user guides.

Vendor Response

by SalesPad on September 05, 2018

Thanks for your input Varun! We've recently updated our support site. It should help with locating step-by-step guides for many processes. And of course, our support team is always happy to help!

SalesPad Desktop

Sep 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is Very User Friendly as opposed to other vendors.

Cons: Slow processing at times when multiple users are actively working.

Vendor Response

by SalesPad on September 06, 2018

Thank you for the comment! We would like to look into the slow processing times; if you could call our support line when you get a chance, we¿d be happy to help!

Support

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very easy to use and very configurable. The support staff is top notch.

Cons: not being able to see accounting information such as payments from the back end software.

Vendor Response

by SalesPad on September 13, 2018

Thank you for your review!

Bundle of Goodies

Oct 29, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Our sales team called me to check if there was a bug with the software they used. I advised them to switch to SalesPad Desktop which provides buying info, orders rendered, inventory and workflow management. The orders are always conducted in a secured way and the communication between customers and sales reps are always smooth. Overall, a good program which is beneficial for our customers and sales representatives.

Cons: Most people who are good with technology can easily navigate this program. However, this program might be difficult for the average user which is why the sales reps asked me to teach them more about it.

Vendor Response

by SalesPad on October 31, 2018

Thank you for your review! We like to think we make GP a lot more user friendly.

SalesPad Desktop Review

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly and intuitive even to the least savvy user.

Cons: Some products don't play very nicely with it (i.e. PS, Ethotech, etc) but that's to be expected.

Overall: GREAT product!!

Sales Pad

Sep 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was extremely quick to have up and running. My order input personnel were able to start using Sales Pad without a lot of training.

Cons: Not really a CON, but not a lot of options for credit card processing

Overall: Awesome

Vendor Response

by SalesPad on September 05, 2018

Thanks for your feedback Mike! We pride ourselves on making GP intuitive and usable for the masses. And we're always working to improve.

SalesPad

Aug 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use software that is better than gp by itself

Cons: We ca not do everything with salepad desktop

Vendor Response

by SalesPad on September 04, 2018

Thanks for your review Bert - we're always looking to add new features to SalesPad.

Sales Pad Solution

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The service is easy to navigate and understand the features

Cons: Limited capabilities based on GP tables.

Overall: Excellent

Vendor Response

by SalesPad on September 06, 2018

Thanks for your review!

SalesPad User Experience

Aug 30, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use - workflow, modules are intuitive.

Cons: Length of time to get an issue resolved.

Vendor Response

by SalesPad on September 06, 2018

Thank you for your review!

Vice President - Controller

Sep 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Having all facets of a Customer available in one place (AR, History, Open Items, etc) AND the ability to have multiple documents open at one.

Cons: Lack of integration to Collections Management in Great Plains

Overall: Primarily used to improve customer service and order entry.

Vendor Response

by SalesPad on September 06, 2018

Thank you for your review. We would be happy to scope an integration with Collections Management for you! Please contact your sales rep for more information!

SalesPad GP Review

Aug 30, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Navigation and the grids system. Customer search

Cons: Buggy after new releases. Support is not always up to date on changes.

Vendor Response

by SalesPad on September 06, 2018

Thank you for your comment. We strive to release better products with each new build, so if you find something that we missed, please let our support team know as soon as possible. We will also make sure our QA team is aware.

Wonderful product!

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This is, by far, the most user friendly order processing software we found!

Cons: I don't like that you can't do things in prospects and then find it in their file when they become a customer.

Overall: We looked and did so many demos for a long time to come up with an order processing solution and we have been very pleased with SalesPad.

Vendor Response

by SalesPad on September 13, 2018

Thank you for your review! We pride ourselves on making software that's easy to use.

Salespad could definitely be a little easier to use. However, I have learned the ropes.

Dec 20, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Salespad is easy once you get the hang of it. I have had a very easy time processing orders and locating sales documents

Cons: I feel like there are so many features available but I have absolutely no idea how to tap into that potential...

Learning Workflow

Aug 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: While I am in the beginning phase, there are so much documented on this topics and if you don't like to read call the super helpful support team.

Cons: Too early to tell.....but some far it been all good while learning

Overall: Trying to automate some decision making logic in separating the sales order with credit problems.

Vendor Response

by SalesPad on August 31, 2018

Thank you for your comment! Our support team here is great. There are a few different ways we can flag orders where there are credit problems (AR Aging, over Credit Limit, etc.). Our consulting team would be more than happy to help automate these workflow processes for you! Please contact your sales rep with any questions.

SalesPad

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Superb design, great engineering, very powerful yet intuitive

Cons: It does not post documents to the accounting system

Currently Implementing

Sep 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: We had a lot of manual entry required by using GP. With the implementation of SalesPad, we are going to be able to streamline our process.

Cons: We have yet to find anything that SalesPad has not been able to do for us.

Vendor Response

by SalesPad on September 05, 2018

Thank you for your feedback Lindsay! We look forward to having you up and running!

Fantastic software

Nov 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Superbly engineered, technologically advanced, easy to use. Transforms Dynamics GP into a modern ERP.

Cons: I believe the name of the software is misleading and should be changed. SalesPad is actually a complete ERP. I would rename it Dynamics GP.net

Overall: Enhances productivity in a substantial manner

Capterra loader

Easy way for Sales reps to process and submit orders remotely

Oct 23, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: The ability to submit orders for distributors from anywhere from the desktop of my laptop

Cons: It can be clunky and sometimes freeze. It can also seem unwieldy at times.

Highly customizable ERP

Dec 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have a large client using this software. The workflow functionality is awesome and a key component. The customization of documents and custom fields allow them to effectively run their multi product line company.

Sales Pad intergrated with Great Plains

Apr 05, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Comments: We purchased sales pad to use as an add on software with order fulfillment. Once we customized th e order picking process, it increased our production tremendously.