Who Uses This Software?

Our solution supports organizations that provide any sort of service delivery where accountability for revenue and cost is critical from field work to returns management and depot repair.


Average Ratings

17 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • IFS
  • www.ifsworld.com/en-na/
  • Founded 1983
  • United States

About IFS

IFS FSM is the only true optimized end-to-end service delivery solution on the market today. It intelligently manages the entire process to minimize total cost of service delivery. Handles all service interactions while keeping management in touch with the field workforce Maximizes service revenue streams for T&M and proactive services Optimizes service supply chain, reverse logistics & depot repair Empowers workforce with agile mobile capabilities that are tailored to fit your bus


IFS Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

IFS Reviews Recently Reviewed!

IFS - interface with 17 countries

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: IFS was a great software choice if you have multiple countries that you need to consolidate. The reporting module allows you flexibility to create reports.

Cons: There was a longer learning curve with IFS than software I have used in the past. When you are dealing with multiples entities there are many steps that you need to go through.

Bad advices from consultants

Mar 21, 2017
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Many functionalities that seem to do exactly what we want. IFS looks intuitive and together with the system manual you will be able to make some small steps yourselve.

Cons: Often bad advice is received, where the IFS consultants don't even know how their own system works. This ends up in our company investigating and testing ourselves how some functionalities work. Handling of bugs by IFS is not customer friendly, and even if they admit that there is a design mistake in their software it will be unlikely for them to solve it. Another big disadvantage is the lack of a large online, open community.

Very good and very good functionality

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Very easy to use and a lot of functionality to customise the product. Friendly support team when needed and always get the job done

Works Great

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use layout, tracks technicians on a map, works well with Quick Books.

Cons: Doesn't sync sometimes, design looks outdated.

IFS User Review

Sep 26, 2016
3/5
Overall
2 / 5
Ease of Use
2.5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Once you are comfortable working in IFS it is very easy to navigate.

Cons: I don't know if IFS was the right choice when we selected an ERP, but after the time and money invested it is what we're 'stuck' with. Our product and processes are so specialized and IFS doesn't really work well outside the box.

Recommendations to other buyers: Do a ton of research before implementation. IFS has a lot more power and uses than what we currently use it for - it isn't an easy fix. We would need to fully reimplement in order to take advantage of these other sections of IFS.

A review from a Network Admin

Sep 26, 2016
3/5
Overall
2.5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Once it is setup, it runs pretty smooth! I like that is a web base application

Cons: If I had one wish, I wish IFS could be either a SQL base or Oracle base product.

Recommendations to other buyers: Make sure you have experts that know the process of there departments.

IFS review

Sep 26, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: its ability to capture data and have historical records. I

Cons: the most trouble I had is searching for past data. once I got more experience it is easier.

Recommendations to other buyers: get training for your precise job. IFS can do so much and without someone teaching you it is hard to be able to be as efficient as you could be.

One stop shop application

Sep 26, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Includes everything from opportunity to product delivery. When implemented properly, there is no need for outside programs to encompass all aspects of your business.

Cons: Not always user friendly, too many times if you don't have real good knowledge of the areas you are working with, you don't know how to solve problems because you don't know where the missing/invalid data resides.

Recommendations to other buyers: Choose core team members that are willing to do their homework on how each functional area ties to one another

IFS user Payroll

Sep 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: User Friendly, When help is needed they are available

Cons: There is nothing I do not like about the product. Easy to use.

Recommendations to other buyers: Get the training, IFS does a lot! There are a lot of shortcuts.

IFS is a very robust software.

Sep 22, 2016
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The vendor relationship is very good. I really enjoy the various user group meetings that are held. The product is fairly straight forward.

Cons: Our original implementation was rough. I don't feel like the consultants really understood our needs in order to help us move to our first ERP.

Recommendations to other buyers: Make sure that you a realistic about changing current business processes to fit the software. Without change ERP will not suit you well in most situations.

We are happy with FSM except for not being able to scan inv numbers

Sep 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Dispatching our plumbers and merging with Quickbooks

Cons: We have spoken with several reps from Corrigo requsting to be able to scan inventory bar codes from the field instead of our having to plumbers enter each item sold by hand. This would make our system complete. Please make note of our needs.

Recommendations to other buyers: All good except not being able to scan inventory bar codes

Fragrances market

Aug 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It runs great for end-users, lean process, best technology and a powerful CRM and MRP.

Very satisfied with FSM

May 27, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The FSM product is very adaptable and configurable (through Business Rules & Custom Screens), which has allowed our company to take on new tasks and provide new service offerings, with minimum implementation time. This has served us well in the past, and I feel we haven't even scratched the surface yet. IFS has been wonderful to work with, great partnership and assistance where we need it.

Cons: The designed method to accomplish certain tasks does not always meet our immediate requirement or desired efficiency. We have been able to overcome this through custom screens and user defined fields, in combination with the business rules. Sometimes you have to get creative.

Recommendations to other buyers: Request a Demo, ask the experts to show you how IFS FSM can fulfill your requirements.

IFS review

Dec 24, 2014
3/5
Overall
2.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: The application is fairly easy to navigate through.

Cons: Too many windows and screens to use for one application.

Recommendations to other buyers: Make sure the software can handle the business application you want.

Nice product and very user-friendly

Aug 27, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The product is very user-friendly, and having loads of feature for power sectors. The most important thing is that it is easy to customize and easy to learn for users.

Cons: They take too much time for resolving issues and doing customization.

Recommendations to other buyers: The main thing to look at is the cost of the product, which is very good, provided with the features in this ERP.

Nov 02, 2012
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Comments: Our company has used IFS Applications for four years now. The user interface is unintuitive, arduous to use and navigate. When our company first switched to IFS we quickly realized as users the software was not even on par with an alpha release and it has not become better over time. The IFS company will not repair shortcomings of the software unless be pay them a hansom sum.

Dec 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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