# IFS Field Service Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is IFS Field Service Management the right Service Dispatch solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/116489/IFS/reviews --- IFS Field Service Management 4.5 (23) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of IFS Field Service Management Ease of use 4.3 Customer Service 4.2 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Burak C. Accounts Payable Analyst Telecommunications Used the software for: 6-12 months ### "IFS is Perfect" October 14, 2020 5.0 I use IFS in finance (accounts payable) side, create lots of reports for users and generate them to test them and making them perfect as IFS helps a lot. Pros IFS is windows based and the only software (as far as I know) that contains finance and HR module inside. Very easy to check your data, easy to learn and easy to book items (invoices, statements) IFS has also lots of reports and also they can be modified easily. IFS has a live dashboard to see everything you need on one page and it is totally customizable. Has a live streams button which shows you the progress of a PO or an invoice in real time. Cons Looking at the finance side, the auto-matching feature of IFS sometimes makes it complicated and this feature cannot be stopped by users. Also if an invoice has more than certain amount of POs, IFS cannot adopt them all at the same time. If a PO has more than certain units inside, IFS cannot sort them A to Z again because of limits. The checking of the status of a PO module should be improved. There is no IFS forums like other software to find a solution from web. Review Source FA FRAZ A. Business Analyst Information Technology and Services Used the software for: 2+ years ### "Innovative ERP that is challenging the Norms of ERP industry" July 29, 2020 5.0 I am a business analyst and functional consultant associated with IFS ERP for more than 2 years. Involved in Implementation and surely can comment on the capabilities of the application in terms of business process handling and reporting needs, even in the most traditional and compounded scenarios it has answers to satisfy the customer needs and always on the edge to enhance application strength by developing more scenarios and options which help customers to achieve overall organization goals. Pros It is for the challengers those are open to explore new possibilities in the era of innovation & depicting result in the industries of most complex scenarios and business processes . Cons It becomes very rigid in terms of customization and repetitive actions are required to keep the process in check. Alternatives considered [SAP HANA Cloud](https://www.capterra.com/p/227383/SAP-HANA-Cloud/) Reason for choosing IFS Field Service Management It has more features to offer when it comes to tackle big projects and manufacturing processes. Review Source CM Celso M. CIO Consumer Services Used the software for: 2+ years ### "IFS software covers all aspects of field service and it's highly configurable. Implementation and support services could be improved." September 5, 2018 3.0 Pros Rich functionality - it covers all aspects of field service, including route optimization, dispatch, inventory, order management, pricing, etc. In addition, it's highly configurable (business rules/sync rules) and very flexible to integrate with other applications. Cons We had many struggles adjusting it for performance, shortage of knowledgeable consultants, support can be improved, documentation is lacking. Review Source NB Neshica B. Consultant Telecommunications Used the software for: Less than 6 months ### "Has everything needed to manage field agents and to manage MTTR" August 26, 2022 5.0 We have just implemented the solution and thusfar it has met our expectations. When implementing ensure that you budget for training as you will only get the true value if people use the system correctly and to its full capability. Pros IFS Field Service Management has all the essential features that enable efficient dispatch and management of field agents. It has a robust reporting capability and dashboards. It assists in managing vendors as well as customer experience. The field agents app has everything a field agent needs to update a work order and provides management visibility. Cons It is expensive. We use it at a large telecommunications provider and for the scale of the usage and the functionality required it makes sense. It is significantly more expensive than other SAAS products and one has to also budget for implementation costs Review Source ET Emilia T. Customer Services Manager Used the software for: 2+ years ### "Concise, supportive and efficient " August 30, 2017 5.0 It does everything that we have been trying to do over the past few years for the contact centre customer services team. Our customers are being looked after so much better than before as agents are able to have full visibility of their details, history, etc. Pros Efficient use of data organisation and seeing the customer view all in one screen is so much easier. Also handy that we can choose what we need through their modular approach. Cons A little long to implement but well worth it once all in place. Overall a good experience as we went with them after having issues with our original choice. Should have just bitten the bullet and spent that much ore for bespoke. Review Source VR Verified Reviewer Business Analyst / Application Developer Used the software for: 6-12 months ### "So much functionality" April 16, 2018 5.0 Pros All of the functionality that we need in one company. There was no need to bolt on modules from third parties that may or may not function properly throughout the system. Cons Implementation was a little rocky but I think that this depends greatly on the implementation team. Luckily our PM was awesome. Review Source PK Paul K. ERP Support Manager Glass, Ceramics & Concrete Used the software for: 2+ years ### "User, support and administrator for 3 years as end user customer" April 2, 2018 5.0 Upgraded from old ERP software to give better financial and manufacturing reporting Pros simple interface and ease of navigation. error messages are fairly intuitive and after only a few months of usage can be self rectified without the need of on site consultants Cons Some administrative tasks can be a bit clunky. Initial setups have to be correct as some changes are not changeable Review Source RO Roger O. VP Prodct Support Industrial Automation Used the software for: 1-2 years ### "Meets our needs with many features we still need to integrate" August 10, 2018 4.0 Pros Solid product that does what we need it to do. There are many features such as RMA module, customer portal, etc. that we have not yet integrated into our business the we will be implementing in the coming year. Nice to know we are working with a company that is ahead of where we are. Cons Not Thrilled with the way this system handles drop ship parts (we are a distribution company so about 50% of the parts we use/ship are drop shipped from a vendor. We were able to wok around this with business rules, but are looking to move to the next version that we believe handles this better. Review Source DL Drew L. IT Administrator Automotive Used the software for: 1-2 years ### "Functional and configurable software" August 8, 2018 4.0 Pros Easy to program. Configurable options that are approachable for SQL and XML writers. User creation, roles and rights assignment are a breeze. Cons Difficult to train for older users. Difficult to isolate/trace bugs. Upgrade process is not well documented and does not often go smoothly. Review Source AL Allison L. Sales Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Training is Necessary but Figured It Out Fast" April 10, 2019 5.0 Pros I really like how everything is connected within this software so usually if I have a problem with it, I can figure it out quickly. Cons A definite learning curve with this software. Expect to ask a lot of questions at first. Review Source pS paul S. maintenance manager Used the software for: 2+ years ### "used for several years, found to be very usfull and packed with features " January 19, 2018 4.0 Pros the ability to link PPM\`s with PO\`s so spare part orders are automatically ordered before a PPM is due Cons at times a little too complex , a large amount of features are good but at times confusing. If IFS could be simplified it would be one of the best around Review Source YI Yumiko I. Product Data Managemnet Automotive Used the software for: 1-2 years ### "IFS Review" November 27, 2018 4.0 Pros You can customize the functions inside IFS to where you feel like you are creating your own software. Cons It's bothersome to open it sometime since you cannot pin it to task bar. Review Source DW Deb W. Owner Accounting Used the software for: 2+ years ### "We are happy with FSM except for not being able to scan inv numbers" September 20, 2016 4.0 Pros Dispatching our plumbers and merging with Quickbooks Cons We have spoken with several reps from Corrigo requsting to be able to scan inventory bar codes from the field instead of our having to plumbers enter each item sold by hand. This would make our system complete. Please make note of our needs. Review Source Beth T. Used the software for: 6-12 months ### "null" December 29, 2016 5.0 Review Source DR Dave R. Operations Manager Industrial Automation Used the software for: 1-2 years ### "IFS FSM in the Machine Tool WOrld" August 22, 2018 4.0 Pros FSM is highly adaptable. The software allows us to modify the software ourselves where other software require their staff to make changes with a cost to us. We have been able to adapt the software to meet our business needs. Cons The dropship solution provided out of the box does not match our business model. We have been able to over come this hurdle with a small amount of custom code provided by IFS. Review Source MS Mike S. Director of Business Development Used the software for: Less than 6 months ### "Solid product for field service management" August 21, 2018 4.0 The Sales and Management team at IFS are committed to making each install successful. They are very willing to work to get customers where they need to be. Pros Can handle any maintenance, repair or support scenario; Flexible; Highly configurable; User interface is intuitive; Data import/export feature very easy Cons Business rule creation is not intuitive Customer Portal lack a significant amount of functionality needed Warehouse portal requires a lot of work to tune for efficiency. It is not useful out of the box. Review Source LC Lydia C. Office Manager Consumer Services Used the software for: Less than 6 months ### "Works Great" February 23, 2017 5.0 Pros Easy to use layout, tracks technicians on a map, works well with Quick Books. Cons Doesn't sync sometimes, design looks outdated. Review Source SB Steve B. Systems Analyst Consumer Services Used the software for: Less than 6 months ### "New User" August 8, 2018 4.0 Too early to say as we are new to IFS. Time will tell. Once we are fully implemented we can give a better review of FSM field service management. Pros Product rich, lots of flexibility and configurations. A full suite capability is a major draw. Capability to connect to IFS ERP. Cons Documentation is somewhat lacking. IFS staffing seems to be running thin on people and while they are great people they seem overworked and spread too thin. Review Source PS Palash S. Commodity Manager Machinery Used the software for: Less than 6 months ### "Best ERP System that I have used." August 20, 2019 5.0 Pros All information can be found in one place instead of playing around in multiple screens. You can setup searches,shortcuts too to make your life easier. Cons The ability to customize it further would be great! Review Source ED Emilio D. IT mgr Automotive Used the software for: Less than 6 months ### "IFS ERP" February 26, 2020 4.0 We are switching from a 20 year old system so IFS really is a big leap in the right direction. Understanding it’s basics is key to avoid its complexity. Pros IFS is an erp I other so many features. Being in the automotive industry this is a great plus. You can find several options to suit all your needs. Cons Being so full of features it makes it complex to start using the system. The learning curve is difficult to master and will take you and your team quite some time to get used to it. Review Source RG Rudy G. Director of Systems Development Consumer Services Used the software for: Less than 6 months ### "Very satisfied with FSM" May 27, 2015 4.5 Pros The FSM product is very adaptable and configurable (through Business Rules & Custom Screens), which has allowed our company to take on new tasks and provide new service offerings, with minimum implementation time. This has served us well in the past, and I feel we haven't even scratched the surface yet. IFS has been wonderful to work with, great partnership and assistance where we need it. Cons The designed method to accomplish certain tasks does not always meet our immediate requirement or desired efficiency. We have been able to overcome this through custom screens and user defined fields, in combination with the business rules. Sometimes you have to get creative. Review Source CD Claude D. Director of business solutions Consumer Services Used the software for: Less than 6 months ### "Configuration adventure" August 22, 2018 5.0 Pros Superbly elaborate and granular. It will eventually do everything we need to achieve and more and all within one solution Cons Functionality and data schema may require modification to meet your business need which will complicate implementation and lengthen cycle Review Source AS Aaron S. Used the software for: ### "Very good and very good functionality " March 1, 2017 5.0 Very easy to use and a lot of functionality to customise the product. Friendly support team when needed and always get the job done Review Source Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/)[Work Order](https://www.capterra.com/work-order-software/)