# SmarterMail Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SmarterMail Software - reviews, pricing plans, popular comparisons to other Email Management products and more. Source: https://www.capterra.com/p/116528/SmarterMail --- # SmarterMail Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 24, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SmarterMail ## What is SmarterMail? SmarterMail is the best email and collaboration server on the market offering native support for MAPI, just like Microsoft Exchange, but it's available on both Windows and Linux! With lower hardware requirements, superior stability and reduced maintenance costs, SmarterMail has significantly lower Total Cost of Ownership (TCO) and is the best-in-class Microsoft Exchange alternative for businesses and hosting companies. Take advantage of instant access to webmail, instant messaging, desktop and mobile sync, user collaboration and more. ## What is SmarterMail used for? [Email Management](https://www.capterra.com/email-management-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $499 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SmarterMail?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.smartertools.com&name=SmarterMail) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SmarterMail 3.9 (12) VS. [4.6 (3,439)](https://www.capterra.com/p/132996/brevo/reviews/) Starting Price $499 Usage Based, Per Month Starting Price $9 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (12) Ease Of Use 4.6 (13,333) Value For Money 4.0 (8) Value For Money 4.5 (10,093) Customer Service 3.8 (9) Customer Service 4.5 (9,886) ## SmarterMail alternatives Highest Rated [Gmail](https://www.capterra.com/p/202338/Gmail/) [4.8 (13,397)](https://www.capterra.com/p/202338/Gmail/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/202338/Gmail/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,549)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) [4.5 (2,451)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227138/Microsoft-Outlook/) [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) [4.6 (14,071)](https://www.capterra.com/p/227157/Microsoft-365/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227157/Microsoft-365/) [View all alternatives](https://www.capterra.com/p/116528/SmarterMail/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Autoresponders 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages Collaboration Tools 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Reporting/Analytics 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Shared Inboxes 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important An email inbox that can be accessed and managed by multiple individuals Signature Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Add and maintain centralized email signature(s) across an organization Spam Blocker 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Filters used to determine different types of malware threats SmarterMail 31 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage, organize, and store contact information Ability to restore deleted, hidden, or lost data from an email server/system Assemble applications and processes by dragging over and arranging pre-built components Create and send email blasts/campaigns Ability to oversee and optimize the operations of a mail server Pre-made examples and templates for emails Organize, prioritize, and manage incoming communications Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Arrange tasks based on the level of priority or urgency Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Plan daily routes to optimize employee scheduling and provide directions Search and filter data across systems to locate required information by entering keywords or certain criteria An email inbox that can be accessed and managed by multiple individuals Add and maintain centralized email signature(s) across an organization Filters used to determine different types of malware threats Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Control system access and/or deliverability for applications and email addresses Features 3.6 (12) 3.6 Based on 12 reviews ## Pricing Value for money 4.0 (8) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/116528/SmarterMail/pricing/) SmarterMail Professional $499.00 Usage Based,Per Month It includes: - Calendar Management - Contacts Managment - Notes - Task Management - Webmail Clients SmarterMail Enterprise $699.00 Usage Based,Per Month It includes: - Active Directory Integration - Calendar Management - Contacts Managment - Failover - Group Chat - Mobile Synchronization - Notes - Task Management - Webmail Clients Value for money 4.0 (8) 4.0 Based on 8 reviews ## Support, customer service and training options Customer Service 3.8 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (9) 3.8 Based on 9 reviews ## User reviews Overall rating 3.9 Based on 12 reviews Filter by rating 5(6) 4(2) 3(2) 2(1) 1(1) Mentioned topic Sorted by most recent AU Anonymous User PRES Information Technology and Services ### "Stay far away from Smartermail if you want "exchange features" as they don't work" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 November 12, 2024 Lastly their support is available only 4 days of the week. Simply rediculous! Do they seriously think noone works on Friday? We will never recommend this product to anyone because of this. Pros Mailserver as it comes in initial form works very well as long as you want pop and IMAP. Cons MAPI/EWS implementation simply was done wrong. They chose Json file format which lends to sever limitations on calendar items, ran into massive issue with legal office. They charge rediculous fee to maintain product and provide little support, everything is a cost per ticket if you need someone to help otherwise it takes a day to get a response assuming its not late afternoon thursday!. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alex C. Director of Operations Hospital & Health Care ### "Gets The Job Done" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 September 6, 2022 Pros The SmarterMail interface is easy to understand, takes only a second to load, and is a breeze to set up in Outlook if you prefer to download your messages. Customer service will actually help you if you have a question, unlike some of the larger email providers where you have to comb through forums and FAQ pages to get your answer. Cons Overly simple and does not have any of the bells and whistles you may expect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Chris M. Creative Director/President Design ### "SmarterMail is a reliable mail server app" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 July 15, 2021 Overall we are happy with SmarterMail as our mail server management tool. We manage email for over 80 clients with very little issue or concern. So peace of mind is what Smarter Mail gives us. Pros We have had just about no issues using SmarterMail for our mailserver management needs. It provides many features required for managing many of our client's email services and accounts. We also have clients who use it as their email client and have very few issues. Cons Blacklisting and whitelisting isn't as locked down as it should be. Some blacklisted or spam identified emails get through after tagging. This is frustrating at times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MN Madison N. Marketing Coordinator Non-Profit Organization Management ### "Older Interface yet Easy to Use" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 October 10, 2020 Overall, SmarterMail is a lower cost option for smaller businesses or organizations that are not looking to have anything fancy or complex features. Pros SmarterMail is easy to use and comes at a much lower rate than other mail providers. The interface is simple and self explanatory. Cons SmarterMail is low functioning in terms of design and features. You are unable to merge calendars and it is very difficult to access via mobile. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Matheus G. System Analyst Information Technology and Services ### "Good, but limited." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 16, 2020 It was one and it is still a good experience, we keep it in production. Great for those who want to implement a product quickly. Pros Easy to set up; Solve the problem to be solved; Can configure multiple domains. Cons The message queue system hangs easily; The settings are saved in XML files, making it easier to lose data. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Dab C. President Information Technology and Services ### "Multiple deployments that we support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2019 We have been using SmarterMail for 10+ years. We host several clients (Multiple domains for multiple years) on one of our Smartmail VM's, and have deployed this as on premise solution of a number of other clients. We have been through many versions and are still very pleased with the product as are our clients. We can host with, make money with it, and have have happy customers. Pros It is rock solid stable, the user interface is intuitive, clean and easy for the users to adapt to. It is affordable (much more than affordable than Exchange) for the small to medium business and makes for a great solution. The support has been good and we have had VERY few issues over the years. Cons It is not as powerful and as seamless as exchange (which we also host). The third party spam & AV filtering they have integrated is not very good (we have went to a TrendMicro Hosted Gateway solution to fix this). The chat feature has not been well received by my clients. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BT Brian T. Owner Marketing and Advertising ### "We're with SmarterMail to stay!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 4, 2019 Pros We moved from iMail to SmarterMail when SmarterMail was on version 4. Instantly, our mail issues went away and we could focus on the rest of out business. Cons We had problems with upgrading to v. 16 so we downgraded to v. 15. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD G. Controller Automotive ### "Awful...Just Awful..." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 12, 2018 We got this software for free with our business website and it was awful. I don't ever recommend it and when speaking to the helpdesk for our Website design company, he said they even thought it was awful and got tons of complaints about it. We left for a different company that we paid for to host our emails and its so much better! Avoid SmarterMail at all costs, because its DUMB! Pros I can't say that I can think of any pros for SmarterMail Cons It's Cumbersome, for some reason it takes forever for emails to appear in the inbox (even inter-company emails), terrible spam detection, difficult to sort emails, NOT that smart... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Vice President, Operations Computer Software ### "Very powerful Mail Server!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2018 Pros This is a very powerful, and cost effective mail server. I've used this for over 10 years and have seen VERY frequent, non-stop upgrading of features this whole time. Cost is very reasonable compared to other solutions like Exchange. Cons There's really nothing I can say about this. I used to not like the mobile integration, but SmarterTools REALLY improved on this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DW Dan W. ### "Reliable Email service with lots of features" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 4, 2018 Make my Admin job a breeze. Combining Email, calendar and alerts Pros The interface is clean and powerful. It's a single-page app. Compatible with any browser, both desktop and mobile. Its responsive layout is perfect for any screen, and any device, giving you the same look and feel regardless of how you're accessing your mailbox. It's easy to customize using the pre-built light and dark themes. Cons Can be over whelming with the amount of features that it has, The ActiveSync aspects of the software are not the best. Was told told would need to create a separate profile for every mobile device and operating system in order to get it to work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Chris M. System Administrator ### "We've used this for a long time, lots of features but some simple things are missing" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 7, 2018 Very easy to use, easy to set up, easy to make changes ot users but missing some key features that would make it much better. Pros The cost is great, it's very easy to use and very easy to set up. We also have very few issues with it, very solid product. Cons Some features are missing that seem like simple fixes. You cannot make mass changes, you cannot ask for mass reports for simple things like, are these users forwarding emails, are these users sending emails. You can go into each individually but mass reports are missing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DW Dan W. ### "Smarter Mail is a high quality secure mail system with super organiztion capabilties" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 13, 2016 I Have used Smartermail for 5 years. It works flawlessly and allows me to organize our expansive emails and also provides a very secure system, Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)