SmarterTools

SmarterMail


4.5 / 5
7 reviews

Who Uses This Software?

SmarterMail is the perfect Exchange alternative for any business looking for an enterprise email server at a small business price point. Includes desktop and mobile synchronization options.


Average Ratings

7 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $299.00/one-time
  • Pricing Details
    Exchange-level features at a fraction of the cost!
  • Free Version
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SmarterTools
  • www.smartertools.com

About SmarterMail

SmarterMail delivers Exchange-level email server software features for a fraction of the cost! With lower hardware requirements, superior stability and reduced maintenance costs, SmarterMail has significantly lower Total Cost of Ownership (TCO) and is the best-in-class Microsoft Exchange alternative for businesses and hosting companies. Take advantage of instant access to webmail, instant messaging, desktop and mobile sync, user collaboration and more.


SmarterMail Features

  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting

SmarterMail Reviews Recently Reviewed!


Multiple deployments that we support

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is rock solid stable, the user interface is intuitive, clean and easy for the users to adapt to. It is affordable (much more than affordable than Exchange) for the small to medium business and makes for a great solution. The support has been good and we have had VERY few issues over the years.

Cons: It is not as powerful and as seamless as exchange (which we also host). The third party spam & AV filtering they have integrated is not very good (we have went to a TrendMicro Hosted Gateway solution to fix this).

The chat feature has not been well received by my clients.

Overall: We have been using SmarterMail for 10+ years. We host several clients (Multiple domains for multiple years) on one of our Smartmail VM's, and have deployed this as on premise solution of a number of other clients.

We have been through many versions and are still very pleased with the product as are our clients. We can host with, make money with it, and have have happy customers.

Reliable Email service with lots of features

Apr 04, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The interface is clean and powerful. It's a single-page app. Compatible with any browser, both desktop and mobile. Its responsive layout is perfect for any screen, and any device, giving you the same look and feel regardless of how you're accessing your mailbox. It's easy to customize using the pre-built light and dark themes.

Cons: Can be over whelming with the amount of features that it has, The ActiveSync aspects of the software are not the best. Was told told would need to create a separate profile for every mobile device and operating system in order to get it to work.

Overall: Make my Admin job a breeze. Combining Email, calendar and alerts

We've used this for a long time, lots of features but some simple things are missing

Mar 07, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The cost is great, it's very easy to use and very easy to set up. We also have very few issues with it, very solid product.

Cons: Some features are missing that seem like simple fixes. You cannot make mass changes, you cannot ask for mass reports for simple things like, are these users forwarding emails, are these users sending emails. You can go into each individually but mass reports are missing.

Overall: Very easy to use, easy to set up, easy to make changes ot users but missing some key features that would make it much better.

Very powerful Mail Server!!

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a very powerful, and cost effective mail server. I've used this for over 10 years and have seen VERY frequent, non-stop upgrading of features this whole time. Cost is very reasonable compared to other solutions like Exchange.

Cons: There's really nothing I can say about this. I used to not like the mobile integration, but SmarterTools REALLY improved on this.

We're with SmarterMail to stay!

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: We moved from iMail to SmarterMail when SmarterMail was on version 4. Instantly, our mail issues went away and we could focus on the rest of out business.

Cons: We had problems with upgrading to v. 16 so we downgraded to v. 15.

Capterra loader

Awful...Just Awful...

Sep 12, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I can't say that I can think of any pros for SmarterMail

Cons: It's Cumbersome, for some reason it takes forever for emails to appear in the inbox (even inter-company emails), terrible spam detection, difficult to sort emails, NOT that smart...

Overall: We got this software for free with our business website and it was awful. I don't ever recommend it and when speaking to the helpdesk for our Website design company, he said they even thought it was awful and got tons of complaints about it. We left for a different company that we paid for to host our emails and its so much better! Avoid SmarterMail at all costs, because its DUMB!

Smarter Mail is a high quality secure mail system with super organiztion capabilties

Dec 12, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I Have used Smartermail for 5 years. It works flawlessly and allows me to organize our expansive emails and also provides a very secure system,