SmarterTools

SmarterTrack

3 / 5 1 review


Average Ratings

1 Review
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $199.00/one-time
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SmarterTools
  • www.smartertools.com

About SmarterTrack

SmarterTrack is the only help desk software you'll ever need, allowing you to better utilize employees while lowering the total cost of overall customer support! Deliver unparalleled customer service by offering multiple communication channels: email ticketing, live chat and VoIP integration, and self-service resources like a knowledge base and customer support community. Manage communications at distributed locations around the world from a Web browser using a desktop, tablet or mobile device.


SmarterTrack Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

SmarterTrack Reviews Recently Reviewed!

A lot of functionality at a low price point

Aug 17, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: My experience with SmarterTrack is limited to a short trial period - but as a courtesy, in exchange for theirs, I wanted to put them on the Software Advice radar, and let the world know about their product, which is free for up to two users.

Pros: Looks like this could be a good choice for the right (?) market segment, with a lot of online agents. Standard ticketing, Chat, Customer Portal, Knowledge Base, and Community BBS right out of the box. Impressive round-robin ticket distribution (or is it?). Custom fields, etc.

Cons: Not the market segment that I need (Asset Managment).