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Ubersmith provides billing, device monitoring, and ticketing solutions that are open, scalable, and integrated. Headquartered in New York, Ubersmith is a business management software that serves multiple verticals including Data Center, Hosting, Cloud, ISP, and Telco companies. Organizations worldwide rely on Ubersmith to optimize and scale their operations. Our customers include Evocative, Newfold, WOW!, PhoenixNAP, 365 Data Centers, Digital Realty, Namecheap, SBA Communications, and NS1.
Provider
Ubersmith
Located In
United States
Foundation
2000
Open API
Yes
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows, On-Premise Linux
Ubersmith provides billing, device monitoring, and ticketing solutions that are open, scalable, and integrated.
Content Source: Ubersmith
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Ubersmith Reviews
"Ubersmith gets the job done for device and support management"
Overall: It works. We use it. We will keep on using it because it does the job and is probably less painful and more full-featured than other options out there.
Pros: Need to manage a queue of incoming email requests? Have a fleet of servers and network devices across multiple datacenters that need documentation and management? Ubersmith will get the job done.
Cons: Some details like Custom information about a server are buried in a sub-menu. Some options are hidden in dropdowns. HTML formatted emails often come in garbled and require viewing an attachment
"Complete tool"
Overall: Excellent
Pros: allows the registration of individualized customers, the possibility of adding services and methods of varied and compatible payments is appreciated, the creation of tickets to each user is of great help.
Cons: I do not have bad experiences with this software
