Who Uses This Software?

Residential property managers, property managers with mixed portfolios, and managers of community associations


Average Ratings

538 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $45.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Buildium
  • www.buildium.com
  • Founded 2004
  • United States

About Buildium

Buildium is the only property management software designed by property managers for property managers. Buildium's all-in-one, cloud-based solution allows property managers to be more efficient and take control of every aspect of their business - from leasing and accounting to operations and maintenance. Buildium services more than 14,000 managers of rental properties and associations in 46 countries - totaling over one million units under management.


Buildium Features

  • Billing & Invoicing
  • Commercial Leases
  • Contact Management
  • Landlord Database
  • Lease Classification
  • Portfolio Management
  • Property Management
  • Residential Leases
  • Retail Leases
  • Sublease Management
  • Tenant Database

Buildium Reviews Recently Reviewed!


Great Property Tool for Large Companies - not Smaller Ones

May 11, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The tool had a lot of features and all of the staples for property management - online maintenance, billing, document storage, screening, etc.

Cons: A lot of features, but was not something that would work and even be beneficial for a smaller organization to use.

Great product

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall we have been using for a few years and are very happy

Pros: The customer service is always great. The product is intuitive and works well with the mobile app. Any issues are resolved in a timely manner.

Cons: There were many challenges setting up the software properly. We were trying to upload about 60 units and it took longer than expected. (not sure if this would be any different with another software though)

Great experience with Buildium

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have had a great experience with Buildium. It's easy to use and the customer service is amazing.

Pros: Amazing customer service. Software system is easy to use. Software system is easy for the tenants to use.

Cons: The only thing I can say is that I wish the website for the properties had more options and could look more professional.

Property Management that can keep up with today

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Its a great program to use and its fairly easy as well once you have some sort of knowledge of what property management systems are capable of doing.

Pros: This program is cloud based so you can login where ever you are and do whatever you need to get done at that very moment with everything that you need at your finger tips. Its great for on the go property managers.

Cons: I would like to see some personalization abilities in the future as some reports may become confusing, maybe we feel some information is not needed whereas we'd like to add other information for our reports.

A very useful property manager

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Comments: everything is good but response

Pros: It has modern day user interface with great adaptability to user needs. features here represent what we need today

Cons: this software has no prompt support system. it is good but the 24hrs support is not very efficient, so improve

Vendor Response

by Buildium on May 10, 2018

Hi Henry, Thank you for your feedback. We're constantly working to enhance our customer support. Our live phone support average wait time this month is under 5 minutes and we're available from 9am to 8pm Eastern Time, Monday through Friday at 1-888-414-1988. We are also starting to introduce a chat feature to give our customers even more ways to get help. Best, Liz Gill Customer Marketing

Solid Management Software

Apr 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This software has everything you need to manage property. It can track all of the financials for your properties, produce reports, and even help with electronic leases and electronic funds transfers.

Cons: Accessing all of the information Buildium has is not as simple or intuitive as it should be. Also, the mobile app isn't nearly as robust as it could be.

Smooth

Apr 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and doesn't take a lot work around to get things done. If you have any questions you can call customer support

Cons: Wish it had a couple of more detailed features, somethings are not explained well as to understand from the guides online.

Overall: being able to keep all property management paper work in order

This is a great site for property managers, providing one location for all administrative tasks.

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Intuitive and comprehensive. Customer service response to questions is the best I have encountered.

Cons: I have been using it for a month now and do not have any complaints. I do not like spending time on learning software and customer service is very responsive.

My overall experience with Buidlium and it's staff is five stars!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Web based is a great along with a responsive support staff. They are always adding new features and enhancing the software.

Cons: Some of the reports are not as easy to ready as Others. My owners have difficulty with the Owner statements, (the reserve amount always confuses them.)

Overall: Real time reporting, Tenant portals, Owner portals. Web based.

Nothing but positive experience(s) with Buildium!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tech support is ALWAYS available at no additional cost! Live support during business hours and ability to submit support request(s) outside of regular hours. They go above and beyond to help you get your question/problem resolved. They also have an abundance of Resource Materials available that cover ALL aspects of Property Management.. Buildium truly lives out it mission statement to come alongside Property Mangers to help they succeed!

Cons: By Buildium's own admission they know they still have things to work on. But they have a long term plan and are continually working on improving the product and making it more robust. They have, and will continue to, listen to their customers as they make and implement these changes and improvements.

Overall: Buildium is a cloud based product that is mobile friendly that can be used from anywhere at anytime. It is extremely cost effective, easy to setup, implement and use. I was personally able to take a Property Management Company from a completely manual system to a completely computerized system and successfully pass two Department of Real Estate audits in the process.

My experience with Buildium so far has been great very smooth, and easy to use. So far it's perfect.

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Very organized, easy to use, you can see everything clearly in the platform, lots of features and functions, tech-support is OK, pricing is fair

Cons: The lack of a detailed mobile application For tenets, owners, and vendors.I wish the website that they provided was a bit more customizable

The customer service representatives were very good and patient walking you through the program

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Once you figure out how to set up, it is relatively easy. Lets you know the status of the rent amounts due, the lease period, repair invoices and other necessary information that you and the landlord need.

Cons: Not as easy to set up as you first think. There are some setup steps that seem to be repetitive and could take fewer sets. The excel setup sheets did not always carry over all the information to the program and sometimes there seemed to be a glitch even when the service rep was working with it.

Overall: The information that is necessary to managing several properties is at your finger tips.

The best property management software available.

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Excellent customer service. Search function works great. Easy to navigate through the software. Can access it anywhere.

Cons: Mobile application is not very good, old app was better with the link to full site. Changing deposits I've recorded is very difficult.

Capterra-loader

Buildium has been a pleasure to use, did everything we needed it to do for a great price!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use/learn.
Great Customer Service, always ready to help answer questions and guide you.
Simple Interface.
Ability to add multiple accounts/owners/properties.

Cons: Need a mobile solution for property managers on the go.
Needs the ability to charge via other methods like paypal etc.

Vendor Response

by Buildium on April 25, 2018

Hi Yochonon, Thank you for your feedback. Please be sure to download our mobile app, which we are routinely updating with new features and functionality: iOS - https://itunes.apple.com/us/app/buildium-new/id1288105237?mt=8 Android - https://play.google.com/store/apps/details?id=com.buildium.android&hl=en Best, Liz

Impressed by the Customer Support

Apr 20, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I'm still new to the software (2 months) so will check back in with you. So far, I like the epay, the lease templates, the docusign.

Cons: The website portion and where my URL is pointed. Templates were a bit complicated to learn however, Cust Support showed me the light.

Buildium

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - User Friendly - rich accounting aspects - covers widely all property management items - possibility of on-line payments

Cons: - comes only in English ( one of the reasons we didn't purchase this software is that we are resided in Quebec and we should have French)

Simple and efficient

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Great tool to manage tasks and is very user-friendly. Searching for tasks or work orders is quick and effective.

Cons: We did not have any complains other that the fact that we are a small team but we maxed-out the available spaces. I don't know if it has the capacity to forecast asset replacement for budgeting purposes.

Positive and easy to work with

Apr 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: All my building info and maintenance is in one location. Easy too look up tenant information and easy access to them.

Cons: Doesn't keep apartment maintenance in between tenants. I like to have all the history of every unit i have for all time.

Made it easy to run property mangement

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it made following a properties history easy with the landlord and the tenant. It had every transaction linked to a property. Customer support has been very knowledgeable.

Cons: Does not handle sales tax easily and if there is different commission splits or more than one agent on a property was not able to show on reports.

Most Efficient and Versatile Property Management Product

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service by phone call or e-mail is most impressive. Response to help request is quick and follow-up until problem resolution never fails.

Cons: Cost of additional add-on feature can increase monthly fees. Owner or resident portal access may not be ease for some.

Overall: Daily operation is made easy with reliable and efficient accounting features. Technical support is quick to resolve issues upon request.

Best Management Software with Unparalleled Customer Service

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Most responsive customer service via phone or e-mail handled by knowledgeable and courteous representatives.

Cons: Owner portal navigation is not easy by everyone. Upon owner's inquiry, we offer one-on-one phone call to navigate the owner's account together.

Overall: Efficiency and reliability with daily operations of property management. Cloud-base provides 24/7 access anywhere!

Great way to transition form a basic system

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use- the intuitive nature of the web-app makes it very easy to navigate Customer Service- Always very helpful Additional options and services

Cons: Price. Going from a cheap basic system to can be jarring. It's more expensive than I thought it would be. But

Very pleased

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Ease of use and flexibility. The portals for owners, vendors, and tenants are easy to navigate. Customer service is outstanding!

Cons: The reports features could use more flexibility with editing. It would be nice to open more than one window at a time.

It is a good software package but has gone up significantly in price.

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: They regularly do updates to the software to make it better and it has nice communication abilities.

Cons: The price keeps increasing significantly and might be an obstacle if you only manage a small number of properties.

good

Mar 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of use of software.

Cons: wish violations letters linked to owner acct
change posting dates association wide w/o having to delete each owner first

Vendor Response

by Buildium on March 27, 2018

Hi Elizabeth, Thank you for your honest review. Please note we are making several enhancements to violations this summer. We will continue to post progress updates via the What's New bell. Stay tuned! We take customer feedback seriously at Buildium, and would love to hear your thoughts on where we could improve. If you're interested, you can schedule time with our research team to chat about any items you have feedback on at the link below: https://calendly.com/anna-buildiumfeedback/30min/03-23-2018 Best, The Buildium Team

The customer service is second to none.

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am not an expert in accounting yet this software was simple to understand. I was worried before making this purchase. Some reviews mentioned that it was a complicated software. I found this to be untrue. If I get stuck on somehting there's always someone in customer service to help me.

Cons: I don't think I have an issue to complain about. Maybe as time goes on I will find something but for now, no complaints.

Excellent Product

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is superior to any other rental software I've ever used. I can always get a real person on the phone to help me solve any issues.

Cons: I wish I had a little more flexibility with splitting my commercial units. But customer service has help me to "trick the system" getting the end result I was looking for.

Overall: Time saver

Reasonable price, easy to use, very user friendly, would recommend to any property

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that this product is so easy to use. Very easy to explain the leasing agents and it helps us be more organized

Cons: Its kind of annoying that when you go to log in that you go through two separate pages but its really not that bad

Will This Work For Our Small Complex

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: For what our needs are the cost to us is prohibitive. Really looks and feels very professional.

Pros: How well all the information is intergrated throughout the platform. The ease of accessing your data

Cons: Way too many parameters for our small complex not necessary unless you are a much larger facility or multiple complexes.

Great program for US, missing features for Canada.

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and a lot of great features for a reasonable price. Really great for companies who already have accounting software and only need it for the property management side of things.

Cons: A lot of features are not available in Canada. Not a big deal if you're from the US. The websites that they create aren't the nicest looking, but you can integrate their software into your existing website.

Good, but limited flexibility.

Feb 14, 2018
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We have been using Buildium for about 5 years now. It is really good at the things the company wants to be really good at. Very easy to use, reliable cloud based application, integrates well with other ad-ons.

Cons: In a day and age when user flexibility and customization is the new norm, this company takes a "one-size-fits-all" approach to the software. Forcing people to adapt to using the software the way they want you to, as opposed to allowing you to customize the software to adapt to your preferences. They also arbitrarily make changes to the program's functionality with little or no warning. If you are fine with this sort of thing, then you will love the program. If you prefer things your way, I would suggest continuing your search.

Overall: Helped to organize rent roll and maintenance management.

Capterra-loader

we have been using Buildium for the past 4 years and it has been amazing

Feb 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: this is software is easy to use. we don not have to go through lengthy training sessions for new employees.

Cons: some features are only for US market. we do hope that we will have online payment integration for Dubai soon

I have been very satisfied with Buildium and would recommend it

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Regular improvement continues to make the software better with new useful features. Very good tutorial and customer service.

Cons: I would like to have the option of customising the reports especially the owners' statements. Ease of use also needs a bit of improvement.

I've found that Buildium continually takes feedback and improves the features of desktop and mobile.

Feb 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It keeps me from having to create binders to keep track of each property. And paper binders don't send reminders!

Cons: The mobile app still needs work to become as useful as, say, my QBO bookkeeping app. It has basic functions but doesn't have the dashboard listing functions yet. Wisely, tho, they added a button to go to the full site that automatically logs you in.

Overall: It helps us manage places and people without leaving my desk to go to file cabinet

Vendor Response

by Buildium on February 06, 2018

Hi John, Thank you for taking the time to leave a review. Our mobile application is a key focus this year! We look forward to sharing all the enhancements in the coming months to help improve your overall experience. Best, Elizabeth Gill Senior Customer Marketing Manager

We have been using Buildium for just over two years now and I could not love it more!

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is OUTSTANDING! There is no way to be able to solve all the problems of transitioning to a new program on your own; I tried that with another program, using the excellent documentation they had provided but was never able to overcome some of the posting problems I encountered. I ended up frustrated and stressed out from being unable to understand how the program wanted me to do things. However, when I ran into any problem with the Buildium program, all I have to do is submit a support ticket. I normally recieve an answer back within 24 hours. If it is a serious problem, I call customer service and I am ALWAYS able to reach a LIVE, FRIENDLY, American speaking Specialist that is able to see what my program is doing and walk me through the problem to the point that I can manage it and they always explain what is going on so I can understand it!! It is the absolute best program I have ever used, in any field, in my entire 40 year career in Property Management! And they are constantly updating the program and making it better! I don't think I have ever been happier with a buying decision in my life. I highly recommend this program and company to anyone who is going to be managing real estate.

Cons: The ONLY thing I can think of that I don't like about this program is that one of the report sorts I use is done by the owner first name, instead of last name and the security depsoit breakdown report is done by Owner name, instead of the Tenant Name. Other than that, I can not think of a single thing to complain about. It is a great company!

Overall: I had been using a DOS based management program for nearly 20 years and had to go online due to the changes in technology. It was a very stressful time trying to find a program that could do what we needed and was affordable and that I could manage on my own. Buildium has been the answer. We LOVE the online payment option for our tenants and landlord. We LOVE all the reports and the way the accounting process is set up. Most of all, we LOVE the excellent customer support we recieve from the Buildium team. The whole experience has been outstanding.

Vendor Response

by Buildium on February 06, 2018

Hi Pamela, Thank you for leaving your review. Your opinion is invaluable to us and we're so pleased to hear about your positive experience with Buildium! Best, Elizabeth Gill Senior Customer Marketing Manager

Strongly recommended! The system covers all rental aspects.

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Completely user friendly. The fact that you can send the reports to excel and accommodate them according to each client is great.

Cons: Wish it could interface with quickbooks. It doesn't have an aging report. If a client has a credit balance it doesn't show in any report.

My previous software was so cumbersome but working with Buildium has been a dream!

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's so user friendly and logical, easy to learn & navigate. It keeps everything about a property organized for easy access so we're not searching through files and emails to get information!

Cons: 2 things but nothing major:
I can't send work orders to more than 1 email address.
It would be helpful to have a pre-printed line in the notes section at the bottom of the work order form which says:
PLEASE REPLY TO CONFIRM RECEIPT O F THIS WORK ORDER

Buildium is a great property management software. I use it for my property management business .

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I like the functionality. My tenants can pay online so there is no excuse for late payment. Tenants can submit maintenance request online and I can view it on my phone from anywhere. My owners can login and view their accounts online.

Cons: I don't like that you cannot send a copy of the invoice with the rental owner statement. You cannot generate a bulk email for the income and expense statement and send to all the owners you have to send individual reports.

After many years I have seen this software grow and improve

Feb 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use and the online access. Accounting is getting better and the developers listen to your suggestions

Cons: Accounting side needs to cater to Association/ Condominium management not just rentals
Customer service contact needs to improve

Vendor Response

by Buildium on February 06, 2018

Hi Milan, Thank you for writing a review. We have an entire team this year dedicated to taking a hard look at how we support associations and are planning for updates to make your workflow more seamless. Stay tuned! Best, Elizabeth Gill Senior Customer Marketing Manager

I have worked with Buildium system for seven years for rental and association management.

Feb 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: We are able to keep accurate records and notes for our tenants and association owners. We can provide reports and access to the website for our rental owners.

Capterra-loader

A wonderful property management tool

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is reasonably priced and offers easy to use tools and platforms to manage the apartments. Also the online platform is wonderful for the company and for the residents too. The easy of online payments is a wonderful feature. The reports are easy to use and clearly defines the incomes earned. This makes the accounting a breeze and also helps with the budgeting and forecasting processes.

Cons: The only thing I would like to see is a feature in the Epay process that you can clear transactions as they clear the bank. Perhaps in the accounting / deposit function like we do with check and other payment deposits.

Overall: Easy apartment management

this is one of the best programs that is so very user friendly & the staff when you call are great

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact that is so very user friendly the tenants and the owners and most of the the property managers can look at the program 24 7 and get all the answers that they need to their questions without calling the office during the time that i am my busiest. I love the fact that I can do one click 1099's and that you all mail those to the owners and the vendors for us. so much easier to use that some of the owner programs that we have used in the past.

Cons: I really don't like the fact that the owner reports are 2 pages now. if you could just make them one page now that would be fabulous

Overall: so very user friendly saves me so much time processing during rental time.

Awesome property management platform

Feb 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This allows me to send a link to our online application, quickly qualify prospective tenants and seamlessly register them into our portal to handle payment of rent and security deposit. Provides a means by which to upload digital copies of leases and pertinent information and manage the relationship. My tenants are happier, I save a bunch of time and hassle, eliminate paperwork.

Cons: The financial features on this program are probably the most robust of all of the PM platforms we evaluated, although it is not intuitive. Buildium has allowed us to move off of QuickBooks entirely.

Overall: Save time and hassle! Streamline the property management process for both owners and tenants.

Easy to use and easy to work with tech support

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that the site is easy for me, staff, tenants, and owners to use. Whenever we have a question or suggestion we get someone to help us right away.

Cons: nothing yet, I like everything so far. Sometimes the app is a little slow, but that could be my phone and service.

Really nice software for Property Mangement!

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use, it's always online, the customer support is always ready to help and it just works well. The tenant portals are wonderful, allows the tenants to pay online, request service etc. The owner statements are clear and detailed, one of our clients CPA's has commented more than once that they wish more clients used this software as the reports are so clear.

Cons: I would like to see the financial reporting/syncing side of the software developed further. This is an area that has received attention from Buildium and I suspect we will see more as the user base expands.

Overall: Buildium helps us stay compliant with the Arizona Department of Real Estate while providing great service for our landlords and tenants.

Vendor Response

by Buildium on February 06, 2018

Hi Doug, Thank you for your review. You're right on the money, we continue to focus heavily on financial and accounting improvements. We have an entire team dedicated to these services and look forward to sharing enhancements, stay tuned! Best, Elizabeth Gill Senior Customer Marketing Manager

Very user friendly

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the layout and the organization. Everything is easily accessible. I like the tab features as well.

Cons: I would love for the showings coordinator add on to be more affordable and to be customizable depending on what features you needed.

Great Program

Jan 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Thoughtful consideration has gone into ease of use. Great training videos. Reconciliations are a breeze!

Cons: I would like to have custom dates option in bank account register and more options for creating my own reports.

Vendor Response

by Buildium on February 06, 2018

Hi Laura, Thank you for your review. Good news! The custom date ranges in the bank register are coming very soon. Keep an eye on the 'What's new' notification in your account. Best, Elizabeth Gill Senior Customer Marketing Manager

Amazing Experience. Buildium makes our business much more easier.

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very friendly, easy and clear presentation, well explained. Buildium Academy is the Best!
The software is very detailed, very organized and professional.

Cons: I Couldn't recovered my bulk emails when I was working on it and for any reasson I went out of the system. I had to compose everything from scratch. Will be great to have an auto saving, recovery option or something like that. Besides that, I love Buildium!

Overall: It is a great tool to keep our business updated also provides a professional look to our business.

A lot of features, not easy to use.

Jan 30, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Customer services is the only thing that really stands out for me. This is not an easy program to use and will take a while to learn all the available features. I call in a lot and customer services is always very helpful and very knowledgeable.

Cons: Attaching documents is not up to par. Can not attach more than one document and this is very inconvenience. Application fee is one set fee and can not be adjusted for multiple applicants. A lot of little features could be amended to make it more convenient for users.

Overall: Record keeping is the main benefit.

My experience with the Buildeum customer support has been outstanding!

Jan 29, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Buildeum was 100% on board with helping me get back on my feet. I would say I spent approx. 40 hours in the last 2.5 weeks on Buildeum and your team was with me each step of the way. THANK YOU FOR YOUR SUPPORT!

Cons: Sometimes I feel that Buildeum is too difficult to navigate for someone new that is just starting up. It's almost "too sophisticated" and an ordinary user like myself gets lost easily.

Overall: The main benefit, of course, is the organization that helps regulate the flow of property management. It's like going to ONE store and finding everything you need (groceries, home depot, pharmacy, dry cleaning, banking and much more).

I love Buildium.

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The platform is super user friendly and they are very quick on approving e-pay. I used another company prior to this and I had to attend 6 weeks of training sessions, plus their e-pay took 2-3 weeks before I was approved. It took me almost 2 months to get up and running. When I made the switch to Buildium, I had everything I needed up and running within 24 hours. THAT's how property management software should be!

Cons: There really isn't anything I dislike except for when you log in, it takes you to two separate pages instead of just letting you sign in through the first one.

Absolutely amazing !!

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use and functionality for everyday use . Then when we need help there customer service is very helpful and extremely knowledgeable.

Cons: The mobile app needs some fine tuning yet. The function to go to the full site has been removed. There is two many clicks between functions as well.

Buildium Customer Support is SPECTACULAR and the system is EASY to use.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is understandable and you don't need to be an accountant to use it. I like the Dashboard so that I can see what is going on at one time. Also, the customer support is superb!

Cons: I wish the property list had a drop down or that they were permanently listed on the side (like Rent Manager - but that software is too complicated). Going back to the properties every time is cumbersome. Also, having the the what ever account you want (for me operating) on a drop down so it doesn't take so many steps to get to it. I would also love if maintenance requests could be sent over to the events tab so I could look back at work that was done in the past (especially if something breaks again a few months later - I can go back and see when it was fixed or request was made for it to be fixed). It's hard to remember everything and could help with tenant complaining that they asked for something when they didn't. Its 3 or 4 steps to copy request to the events tab.

very easy to use and as simple or as robust as you need it to be.

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It seems to be able to handle everything you can think of for property management. The back office accounting is great and will make day to day operations a breeze.

Cons: it can be a little overwhelming with all the options you have. However, customer service is great and will walk you through anything.

Overall: everything I needed for property management software

I LOVE Buildium! I tried another system before Buildium and once I tested out Buildium I was sold!

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the tutorials and the easy to use systems. You don't have to be a computer wiz to know how to use the system and my owners and tenants love it! I also love that you can create work orders that alert your vendors when a service or repair is needed.

Cons: I wish that it had the ability to insert photos into communication emails. I love to send out email blasts but without photos is really limits my ability to email through the system.

Overall: This fits all my needs and all of my owners, tenants and vendor needs! Love this program!

Capterra-loader

Staff has been excellent. Software is very good. I like that they listen and will add features!

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. Very intuitive design. It is customized for Property Management and for rental owners.

Cons: Their are a few functionality items that I would like to see added. I do understand that it is not efficient to add a feature based on only a few people requesting it. The reset password link to tenants needs to be looked at. When you reset a tenant password, the link expires after 10-15 minutes. That pretty much means you have to be on the phone with them to make sure they are in front of a computer when you reset. However, most of our requests for a reset come via e-mail and when we respond and do the rest, we can not guarantee the end user is going to take action right away. I understand security, but a 24 hour expiration on a password reset would be more reasonable. Security-wise,...if someone hacks into a tenant user account the only thing they can really do is post a work order or pay the persons rent for them. Hacker has no reason to get into someones Tenant account so no need for such short time frame on password reset procedures.

Overall: Saves time and allows better communication with tenants

Vendor Response

by Buildium on January 29, 2018

Hi Tom, Thank you for your feedback. We appreciate you taking the time to share your thoughts! In regards to your comments around password reset timing, we realize this can be inconvenient and are actively working on a solution so tenants can request a new password after expiration without needing to contact their property manager. Stay tuned for an update. Thank you again for your honest feedback!

Capterra-loader

17 yrs using TopsPro we needed to upgrade to meet higher client expectations. Buildium does that.

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The product is easy to set-up and on the rare occasion one does need to call for help their Customer Service and Technical Support are amazingly efficient. Buildium University is an extremely professional set of tutorials that allows users to ramp up to speed quickly. Our community association members can access their account or contact our office via their smart phones or PCs. Being cloud based allows us the ability to manage associations from anywhere on the planet.

Cons: Being a robust integrated management package makes it difficult to find what one is looking for at times. The package is geared for Rental Management so Association Management is their red-headed stepchild. There are features that are necessary for community Association Management that are not available in Buildium, yet.

Vendor Response

by Buildium on January 29, 2018

Hi Jay, thank you for your feedback! We promise associations are important to us too! We have an entire team this year dedicated to taking a hard look at how we support associations and planning for updates to make your workflow more seamless. Please stay tuned!

We have been using Buildium for seven months. Great program for Property Management

Jan 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to organized each property, each owner, and each tenant. The Buildium Academy is a great source to get acquainted. Short and easy to understand segments. The customer support is exceptional. Have used (maybe even overused) this service often. Have always received a positive and accurate response. You can tell their are smiling on the other end, regardless of how dumb the question main seem to be

Cons: Because the program is not used every day, and sometimes only monthly, it is easy to forget the process. Of course, the more you use it, the better it gets. It is easy to forget something during the initial set up. You have three different entities - Property, Owner and tenant. If you miss something it is a problem. That is where Customer Service is fantastic.

Capterra-loader

Coming from an unnecessarily complicated platform, Buildium makes managing our properties easy!

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is designed with today's technological standards in mind. It's easy to use and understand. The knowledge base is extremely helpful. The flexibility of it is by far the most important feature as things are always moving and changing. It's intuitive. And the app is an added bonus.

Overall: Time! Flexibility. User friendly.

I can't imagine using any other property management software!

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's such an easy program!! What I like most is the quick responses from customer
service! You don't have to wait days for an answer. The answers have always been
100% helpful! and the response is with kindness!!

Cons: I get tired of looking at the same website homepage picture for months at a time! Should be changed frequently so that it keeps the site new and changing and exciting!

Vendor Response

by Buildium on January 29, 2018

Thank you for your feedback, we agree! We are looking into updating the homepage background picture on a more regular basis to keep it fresh.

Buildium has been nothing but "great", I was fearful when and where to start, but I dove right in

Jan 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It seems to have full functionality no matter how large your business needs are, and their support team is great. Some things are really straight forward, and those other things that aren't so self explanatory, you can have your questions answered through buildium support

Cons: I wish there were some weekend support options. This is when I have time to really sit down and do some extra learning about buildium. I also wish there were support teams that I could refer back to a group of people that were handling my company so I wouldn't have to explain my whole story again. I have a very unique company and some support members understand my needs better than others. If I had the same support members to help me, I could be more efficiently helped. I need help on a large umbrella basis, rather than just getting help on one topic at a time. It has taken me over 8 months to really learn buildium for my needs, and just when I thought I was understanding it, I found that I had to redo almost the entire year to make my book keeping balanced as it would read out on my year end statements

Overall: I got full organizational benefits, start to finish from advertising to moving out. It has organized my book keeping and bank statements and helped me organize my leases and my security deposits and kept me on tract to maintenance.

Helpful. informative. patient

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. Customer service is amazing and thats why I continue to use buildium. The software is user friendly.

Cons: I wish there was a phot library that I could keep track of property pics within the software program.

Value to cost is exceptional

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We prefer to operate most functions online with tenant payments and interactions and Buildium aids this process immensely.

Overall: Ease of use.

Good

Jan 23, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Great customer service and phone support. Response time is pretty good as well. The training videos are a nice feature as well. I like that there is an app available for all team members.

Cons: Needs integration with pet screening.com, open API and other applications to make our lives easier and more efficient

Buildium has made, not only my business, but my LIFE easier!

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Buildium is so easy and user friendly. It is too difficult to pin point what I like MOST, but
because I like so much about all of it.

Cons: hhhhhmmmmm.....the renewal flow, but I just edit the end date and change the rental rate and that is as easy as pie

Overall: I am able to track my word orders, my delinquencies, and month end is SO easy

Vendor Response

by Buildium on January 29, 2018

Hi Kris, thank you for your feedback. Good news, we have improvements to renewals on our roadmap! Keep your eyes peeled for an update in the next few months.

Great all-in-one property management tool

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, I really like the synchronization to Zillow and multiple listing sites, that has really helped with listing our apartments and submitting applications. The background and credit check process has also been great

Cons: I'm not certain how accurate the credit and background check information is, since it seems to be mostly verified by the applicant. It also appears that the finances do not sync with the bank account that I have already provided the information for. Automatic linking to the bank account would be a great improvement.

A life saving tool for managers of 400+ people

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: when we switched to buildium we had a lot of questions. the phone staff was quick to answer every question we had. the program works great using our standard computers and removes the need of a server. we dont have to worry about i.t. support because they handel it all. our previous service required special computers and softwear to just even run.

Cons: the program can be pricey but worth it. there is a small learning curve but the phone staff is there to help you every step of the way

Overall: Buildium in all reality has allowed us to eliminate paper filing cabinets and increase productivity. we view it as another employee who knows it all

I have used Appfolio in the past and Buildium is so much more user friendly & the support is awesome

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use program and the quick availability for customer support either by service ticket or phone is fabulous. Their support team is patient, knowledgeable. Buildium Academy is a fantastic tool to help you navigate setting up and learning the system.

Cons: No cons so far! They are constantly improving their services which I love to see. Improving the Task feature and adding "service tags" for each property would be one of my recommendations. This would allow you to quickly pull reports to see what maintenance items you need to monitor or complete.

Buildium has made our job harder not easier. So many problems hard to explain all of them.

Jan 23, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Epay is the only feature that is worth mentioning. However, with that said once a payment is made if it is made prior to the posting of the charge you had better know the Buildium accounting method and know how to withhold deposits make new charges and completely review every account in your ledger to make sure the charges get posted. The system should automatically know how and when to post these payments . Bad Accounting Design!

Cons: Everything else! the software has failed our company in the accounting module, the maintenance module, and lately the 1099 feature is worthless. They dont even send you a usable copy of what was filed. Constantly have to look at search results that say OOOPS! That is unacceptable . Cant do payroll, cant use a credit card without double entry, Cant ever get ahold of customer service. Rarely return calls the same day. Although to their credit the representatives are patient and understanding to the weaknesses of the system often sharing the same frustration and anxt.

Overall: none. our job is harder with the software than without it. Not worth the money. Your platform is so inflexible that minor adjustments are a major hurdle. Recently I used your 1099 feature and find out that you dont efile with the states and even worse you dont provide or send us copies of the 1099's to file with the state. Your system is not designed to make the PM job easier but rather line your pockets. I cant tell you how many pages on your site say OOOOPS! You must know by now that your platform is poorly designed.

I was new to Property Management and could not have done it without Buildium

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It Logical - I know where to look to enter information and I know where to look to find information.
Helpdesk team is great and I never feel embarrassed about asking questions (even if I think I should know the answer).

Cons: Not too much - they are improving all the time and the webinars are a great help.
Maybe the tasks and reminders could be integrated into my calendar so I don't have to rely on receiving email reminders?

Overall: Easy to use

Made collecting rent so much easier. I can see who paid and when they paid

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to set up and our tenants love it. I found that when they can pay online, we receive our rent quicker and even ahead of time. Customer support has been fabulous any time I have had to call with a question. It has all the features that I need to run my business.

Excellent program with ease of use and amazing customer service

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Allows me to get everything done in one place from financials to Lease renewals, one reason this is helpful is that if a spreadsheet is needed it can be produced and edited in excel in most cases. The ability to include renters insurance with the monthly rent and keep in contact with Tenants through the software is very useful as well because you don't have to log in to another program to keep track of these things.

Cons: Inability to text property owners and vendors through the software is what I like least. We can certainly live without this but for example, being able to text Tenants rather than email is an effective way to get a quick message out without clogging your email inbox and it would be just as effective for property owners and vendors as well.

Vendor Response

by Buildium on January 29, 2018

Hi Danielle, thank you for your comments regarding our text feature. Good news! We are working to expand our texting capabilities to vendors and owners later this year. Stay tuned for an update from Buildium when this feature is live.

Enjoy the Web-based solution of every aspect of property management.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Relish the features such as tenant and lease tracking, accounting, automated rent and late fee reminders, on-demand reports and syndicating vacancies to other web pages.

Adore the mobile app and the frequent updates to the system such as work orders sent to Owners.

We began exclusively for the cost-effective tenant screening process and have moved into familiarizing ourselves with other and important modules, such as general ledger accounting.

Outstanding customer support, whether support tickets or telephone calls, is beyond what words can express.

Overall: Great customer support, ease of tracking mechanisms, applicant reviews and screening, work order trailing, accounting, lease reviews, communications with tenants and owners.

Very pleased with this program.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The program is easy to navigate around. The most help is that you get online support that is extremely knowledgeable; and very helpful.

Cons: The only issue we have is not being able to text (only email) the tenant. The text would be great just to let them know 'freeze warning'.

Overall: Other than the program, we have to make physical notes. The program helps us to take notes as an issue is presented by the tenant.

Vendor Response

by Buildium on January 29, 2018

Hi Brenda, we currently do have a texting feature for 1:1 communication with tenants. We're looking into improvements for this feature, so keep an eye open for communication from us later this year!

Hands down the most helpful staff!

Jan 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Software is easy to navigate, but if i ever get hung up the staff is always there to help me. The are friendly and professional and amazing problem solvers.

Capterra-loader

Thorough and Easy to Use

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SO easy to understand and they truly walk you through every step of the way for setup. Once you're setup, you can get help easily from customer service.

Overall: Tenant portals for 2 forms of payments, easily track expenses and payments, and do reports

Buildium has really helped me get my property management business off the ground.

Jan 23, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer service team is very responsive. They are always great about getting back to me and I LOVE that I ask for a call back instead of waiting on the line.

Cons: The software doesn't handle flat-fee management models well - I have to write dozens of checks each month to myself.
The software also assumes that everyone is also a real estate agent as well, so it does not allow for proration for the second month's rent so you can pay the agent the first month in full. Having to manually create a workaround has been a chore.

Fantastic, Fantastic, Fantastic!

Jan 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has no gaps in the features a property manager needs. Support is the best especially for someone like myself who has no accounting background.

Cons: The wait for support should be no more than 1 minutes rather than the average of 20 minutes.
Would like to upload more than 1 document when recording a payment.

Overall: Efficiency of time and reporting.

Capterra-loader

Buildium is such a robust property management software! Everything so organized & easily accessible.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the customer support! I've learned to call early in the morning with questions instead of waiting on hold for a while. My questions are answered quickly and professionally.

Cons: It does not allow me to write refund checks to multiple tenants on one check. It also takes a while to collect and group all the bills that were paid on a single property on a monthly basis.

Overall: Tenant screening, data storage, accounting, and many more!

Capterra-loader

Positive. Easy to use and transition from an existing software.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After comparing Buildium to other property management softwares, Buildium exceeded my expectations on pricing, options and easy to use without compromising customer service. The Buildium Academy is a great tool available at no additional charge, providing detailed information and answers to all questions. They listen to my business needs. As a small business owner Buildium has provided the time efficiency with our property management accounting , thus guving us more time to focus on business development.

Cons: If I had to pick a Con would be the rental application process if you start off with the Core plan. Many services are at an additional charge and there are set up fees for most of the added options. These charges can be avoided if you use the Pro plan.

Overall: Streamlining our property management

Easy to use and web based. We were able to look up info anywhere in the world

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: By using the banking and accounting parts of the program, we are able to produce reports that make tax prep a breeze

Cons: A little expensive for a landlord with only a couple of apt. Is more worthwhile for landlords with multiple buildings and units

Very user friendly program that makes my job so much easier.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. Customer service is tremendously helpful. Less expensive than other competitors. Application process is a life saver and so is the e-sign options for leases.

Cons: The system is actually pretty fantastic. But if I could recommend any changes it would be the lease renewal process. It is a bit confusing to tenants and accounting can be a problem for that transition month. The new account and previous account should just be a continuation of the existing account.

Vendor Response

by Buildium on January 29, 2018

Hi Helen, thank you for your feedback. Good news, we have improvements to renewals on our roadmap! Keep your eyes peeled for an update in the next few months.

Capterra-loader

This Software in an Absolute Game Changer

Jan 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: To be able to access my whole portfolio when I'm running between properties makes this system worth it in the first 5 minutes of use. I can individually manage over 100 properties with ease, and the work order portion of the program makes the time between maintenance request and action virtually nil.

Cons: I do wish the software had FULL Canadian capabilities, including the ability to allocate GST and PST to fees etc. Currently there is no Canadian tax feature.

Overall: I can completely manage my whole portfolio on my own, and provided a great product to our clients.

Easy to learn system.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great customer support. They are easy to reach via phone or email. They will walk you through any problems.

Cons: Would like to have a couple of customizable lines. For ex. to keep track of where the property came from-referral etc.

Amazing software for rental pwners

Jan 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It tracks all the money in/ out of apartment rental. You always know quickly which renter has outstanding balance, etc. Software can also be use for e lease, great feature! All is in one place!

Cons: What I like the least about this software is that I am unable to reset some of the financial info on it. This is probably not something that would affect most users as this situation was caused by the previous owner of our company and when I took over I had to continue working with this issue. Since we do reconciliation every month we cannot go back and fix things from when we started using the software and were not accounting the right way. Other than that, nothing to say! It makes my life much easier! Would not know how to handle all of the rental stuff without it!

Great leasing and property management tool

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Keeps you sane when juggling more than a handful of leases. The countdown to a lease expiring is a great feature, as is being able to upload all notes and lease docs for each individual tenant. Keeps me organized and doesn't leave any money on the table. Customer service is always top-notch: efficient and friendly -- the perfect combo!

Cons: The software is not a good accounting tool. We still need Quickbooks to track financials. But the leasing and property management features make up for it. There's also some quirky bugs, especially on formatting dates/numbers and navigating to areas of the site. But we crack that up to a new, growing platform. Worth putting up with.

Capterra-loader

I use Buildium and have introduced Buildium to others looking to manage properties

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The support staff is competent and knowledgeable. The software allows you to manage the way you want to manage and then allow the clients (Owners) to be aware of the situation at all times. The customers (tenants) really appreciate the ease of use and monthly online payment features.
Keep records is absolutely vital and Buildium platforms for record keeping is second to none.

Cons: From time to time, the wait time on the phone is a bit long, simply, the software has changed/improved and I do have questions from time to time. I do not have a real con about the software, sorry.

Outstanding customer service, along with very helpful and dedicated staff

Jan 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The Buildium support team is always there to help me through on how to process an everyday transaction, to troubleshooting a problem that we may have caused on our end from a lack of knowledge to the system. I joke that the Buildium team should have me on speed dial, but in all seriousness, each time I call, my call and question is treated with the utmost respect and follow through.

Cons: The only thing I don't like is that on the tenant ledger, a parenthesis reflects a positive balance, which can be confusing in determining a positive or negative balance when working in several reports.

Great customer service and quick to respond!

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Software is easy to use with making things simple as possible. I can access in through the mobile app if I need to do something after business hours. My clients have quick access to anything that they may need or to make a payment.

Cons: Somethings take a few extra steps that I think could be made simpler or just a two step process. Sometimes when I need to submit a support ticket the system won't let me generate one and I have to log out and then log back in.

So easy to learn and the Academy is phenomanol

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to learn, Customer service is always willing to help. Academy is very useful and insightful.

Cons: Need more Canadian content. Would like to be able to advertise in Canada as well as utilize some of the other services offered

Great software solution!

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Comprehensive, will track the entire property management proccess. I like the option to have tenants pay through the platform.

Cons: Sometimes not as intuitive as I did like it to be. I can't use the expense tracking feature because double accounting each expense is difficult.

Have been using Buildium for many years and very happy with the service and customer support

Jan 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use all the features that Buildium has to offer which means we are able to keep everything in one place. Buildium is always looking to improve current features or incorporate new features and seeks out the ideas and opinions of their current clients. They are constantly making improvements based on want the clients want. Our Customer Support Rep Alexis is fantastic. She always ensures we schedule time to speak on a regular basis so she can go over new items or items in the pipeline and then gives me the opportunity to provide any ideas or suggestions I have.

Cons: Accounting and customizing reporting still needs improvement. Would also like to see some improvements to maintenance coordination through Buildium.

Overall: Everything we do in Property Management is tracked and recorded in Buildium which makes our company very efficient.

Easy to use with great reports

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Useful reports to use in tracking all expense from rental properties. Up to date information for managers and owners

Cons: Some reports are a little confusing. I use the Rental Owner Statement and sometimes I have a hard time figuring out where all the Owner Draws are posted.

Overall: Helps me keep track of all our rental properties.

Still trying to decide

Jan 18, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Comments: Some of the features of my antiquated software is less labor intensive than this new system

Pros: Online tenant applications and rental payment options...website to advertise property..lots of websites to advertise vacancies...

Cons: Can not print out just a "list" of actual rental checks received, can not look a specific dollar amount of a check, you can only search by date

Buildium has been amazing for us! We love how user friendly it is!

Jan 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to learn- self-explanatory and always improving! Customer service is top notch- they really care and dive into your problem! They are very organized!

Cons: I wish maintenance requests by tenants were more easily grouped with more info about availability and explanation of issues.

Buildium Property Managed is wonderful

Jan 16, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: You should try it today . It will save you so much time and time is money .

Pros: I really enjoy the easy to use software , online accounting and tenant portals that Buildium offers. This makes my day to day tasks easy and fun!

Cons: Customer care takes forever to reach and resolve issues . Also I wish that integrating new multi-family properties was a little easier .

Good in Theory, but Terrible in Application

Jan 16, 2018
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Continous cosmetic portal adjustments are annoying. Time should be spent fixing the weird glitches in the system.

Pros: The basics are easy to use and the lease tracking is helpful, also ACH&#s ' EFT's are easy to set up.

Cons: The accounting is terrible. I manage multiple companies under one login, and it fails to communicate with the other companies (ie notes and loans b/w them or even simple paid out transactions. I have to create contra Notes and Loans accts. to create a full transaction for both companies Lessor and Maker. The reconciliations block you from adjusting dates, accounts, and amounts and if you use the " bills" feature, you have to cancel the check, to adjust any aspect of the Bill. It is not user-friendly. Also, I am still unable to find the automated email to re-send to tenants to create the online payment portal.

Vendor Response

by Buildium on January 19, 2018

Hi Mike, Thanks for taking the time to write your honest review. Tom, one of our team leads, is going to be reaching out to you directly to address some of the issues you've encountered with the accounting in Buildium. As for inviting residents to their portals, I'm happy to assist here! Navigate to the Communications menu, then click Resident Site Users. From there, select Create new accounts to create accounts for multiple people at once, or Manage multiple accounts to re-send an email that has been sent before. Again, thanks for letting us know about your experience, we truly value your feedback! Best, Elyse LeBlanc-Gerakines Product and Customer Marketing Specialist Buildium

Great for property management--not so much for company financials

Jan 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Customer Service is generally good. Very responsive. Pricing is very fair.

Pros: Very easy to use. Recent App update is terrific. Task management feature for properties makes it easy to manage activities with service people.

Cons: Not very advanced for managing your overall company financials if you are managing your own properties. Generally assumes you are managing other people's properties

Good product

Jan 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of use and mobile friendly, the online feel of the product is good and it has a built in accounting side

Cons: customer service too long to get on the phone, they should have easy access for customers wanting to reach them

Very user friendly. Love the Buildium Academy videos! They have helped me tremendously.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I looked over quite a few options and Buildium definitely rose to the top pretty quickly.

Pros: Very user friendly. Client portal works well for maintenance requests and payments. I like the layout of monthly reports for owners. Makes our team look even more professional.