--- title: "Microsoft SharePoint Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Microsoft SharePoint the right Document Management solution for you? Explore 5468 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/1167/SharePoint/reviews/" page_type: "reviews" language: "en" --- Microsoft SharePoint 4.4 (5468) [View alternatives](https://www.capterra.com/p/1167/SharePoint/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 15th, 2026 # Reviews of Microsoft SharePoint Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews Hameeda T Technical AnalystFinancial Services, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Microsoft SharePoint has been a reliable platform for organising documents, managing permissions, and keeping team information in one place. Once everything is set up, it streamlines collaboration and reduces duplication, though the initial learning curve can be steep.“ March 18, 2026 CR Cassandra R Marketing ManagerRetail, 51 - 200 employeesUsed the software for: More than 2 years. “What I like least is that SharePoint can get messy if nobody owns the structure. When there are too many sites, folders, and permission layers, users can get confused about where something should go or which file is the right one.“ July 16, 2026 JV Jordan V Sales SpecialistComputer Software, 201 - 500 employeesUsed the software for: 1-2 years. “SharePoint integrates well with other applications in Microsoft 365, I am able to share any PowerPoint, Excel, and Word documents to SharePoint for my team to have easy access to.“ May 31, 2026 Swarnima G Software EngineerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “There are also moments where permissions and access settings become confusing, especially in larger teams, and it takes extra effort to manage who can see or edit what.“ May 2, 2026 BE Basel E IT ManagerMachinery, 51 - 200 employeesUsed the software for: More than 2 years. “It is a strong platform for document management, internal collaboration, and secure file sharing. Once the sites, libraries, and permissions are set up properly, it makes it much easier to manage company files and reduce reliance on local folders or random shared drives.“ June 22, 2026 Hameeda T Technical AnalystFinancial Services, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Some users may find the interface less intuitive compared to modern collaboration tools, and occasional sync issues with OneDrive can disrupt workflows.“ March 18, 2026 AW Andrew W Senior Sales AssociateMedical Practice, 51 - 200 employeesUsed the software for: 1-2 years. “The best thing I love about Microsoft SharePoint is the ability it gives my team and I to share in real time projects and documents we need to collaborate on, especially when we are all in different locations!“ April 11, 2026 Toni M Director of Market ResearchMarket Research, 51 - 200 employeesUsed the software for: More than 2 years. “Can be a bit buggy at times when collaborating, has syncing issues, and challenges with uploading files with similar names.“ April 29, 2026 ## Showing most helpful reviews Showing 1-25 of 5468 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andrea L. Innovation Manager Translation and Localization Used the software for: 2+ years ### "Efficient Document Management Within the Microsoft Ecosystem" July 23, 2026 5.0 Overall, our experience with SharePoint has been very positive. It has become an important part of how we store, organize, and collaborate on documents across the business. Having a centralized platform has made it much easier to manage files, control access, and work efficiently with colleagues, especially on shared projects. While there are a few areas that could be more user-friendly, the platform is reliable, integrates well with other Microsoft tools, and has helped improve collaboration and document management throughout our organization. Pros SharePoint has been a really useful tool for keeping our documents organized and making collaboration much easier across different teams. Since everything is stored in one place, it's simple to find the latest version of a file, work on documents at the same time as colleagues, and control who has access to sensitive information. The integration with Microsoft Office also means there’s no need to switch between different platforms, which saves time in day-to-day work. From an administrative perspective, managing permissions and user access is straightforward, and the platform offers enough flexibility to adapt to different projects and departments. It has also become a reliable space for sharing internal documentation, procedures, and other resources that employees need on a regular basis. Like most enterprise tools, there is a bit of a learning curve when setting up more advanced features, but for everyday users it's quite intuitive once they're familiar with it. Whenever we've needed guidance, Microsoft's documentation and support resources have been helpful. Overall, SharePoint has improved the way we manage documents and collaborate internally. It's a solid solution for businesses looking for a secure and centralized platform that works well within the Microsoft ecosystem. Cons One of the main drawbacks is that the interface can sometimes feel a bit cluttered, especially when navigating more complex site structures. Setting up and customizing SharePoint also requires some technical knowledge, so getting the most out of the platform often depends on having an experienced administrator. In addition, search results can occasionally be inconsistent if documents and metadata aren't well maintained. Despite these points, none of them have been significant enough to outweigh the overall benefits we've experienced. Review Source HA Hector A. Estimating Construction Used the software for: 2+ years ### "Reliable Document Management for Heavy Civil Construction" August 4, 2026 5.0 A very reliable platform for our commercial construction team. It streamlines communication and centralizes all our essential project documentation. Great value and integration with all Microsoft Products. Pros Excellent for document management. It keeps our heavy civil excavation plans, paving schedules, and field reports highly organized and accessible. Cons The user interface can be clunky when setting up new commercial projects. Managing permissions for external partners to view large files is tedious. Switched from [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/) More powerful features and the ability to integrate with Microsoft products. Review Source JK Jonathan K. Chief Marketing Officer Insurance Used the software for: 6-12 months ### "Good Features, but Not the Easiest to Use" July 10, 2026 3.0 Overall, my experience with Microsoft SharePoint has been average. It does a good job of managing documents and supporting collaboration, especially if your organization already uses Microsoft 365. That said, the learning curve, occasional performance issues, and somewhat confusing interface kept it from being a tool I really enjoyed using. It's a solid platform with useful features, but I think there's room to make it more user-friendly. Pros What I liked most about Microsoft SharePoint was how easy it made it to store, organize, and share documents across a team. Having everything in one place with version history and permission controls helped keep files organized and reduced confusion. It also integrates well with other Microsoft 365 apps, which made collaboration more convenient for our team. Cons What I liked least about Microsoft SharePoint was that it isn't very intuitive, especially for new users. Finding certain settings or managing permissions can be confusing, and customizing sites often requires more technical knowledge than expected. It also felt a little slow at times, especially when navigating larger document libraries. Review Source MH Michael H. Survey Manager Construction Used the software for: 2+ years ### "Great tool for office communication" June 29, 2026 5.0 Overall, my experience has been really positive. It acts as our main hub for everything we do, keeping all our project information safe and easy to find. Even though it takes a little work to set up initially, it's honestly become an essential tool for keeping our day-to-day operations running smoothly and keeping everyone connected across different job sites. Pros SharePoint has been a great program for business allowing us to share large amounts of data to our teams out in the field and back at the office. It's fantastic for keeping all our heavy project files, blueprints, and everyday paperwork in one organized place. Everyone always knows where to find the latest versions of documents, which really helps our crews communicate and stay on the same page. Cons It can feel a bit overwhelming when you first start using it, so it takes some time for new hires to get the hang of everything. Also, setting up who has access to which folders can be a bit of a headache to manage, and sometimes syncing really massive folders takes longer than you'd like. Switched from [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/) Poor organization features compared to SharePoint. Review Source CD Callum D. Social Media Marketer Health, Wellness and Fitness Used the software for: 2+ years ### "I love collaborating on Microsoft Sharepoint!" August 14, 2026 5.0 SharePoint is a solid, reliable workhorse for team collaboration and file management. Once you get past the initial learning curve and set up a clear structure, it does a great job keeping everyone on the same page. The seamless integration with Microsoft 365 makes day-to-day work much smoother, even if the user interface feels a bit corporate and complex at times. Pros I love how easy it makes collaborating on documents with my team in real time. Having everything stored in one central place with seamless Microsoft 365 integration keeps us organized and cuts out endless email attachments. Cons The learning curve can be pretty steep, especially when it comes to managing permissions and site structure. If it isn't set up properly from the start, the search function can get cluttered quickly, making it tricky to find specific files. It can also feel a bit clunky and overly complex compared to simpler cloud storage options. Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) Sharepoint has better integration with Microsoft 365. Review Source Adam M. Senior Technical Writer Information Technology and Services Used the software for: 2+ years ### "Empowers anyone to build impressive sites" September 1, 2026 5.0 I built an internal hub site from the ground up for my department. It then grew in scope and now has an audience of hundreds of my collegues. It is easy to launch, manage and update the site which is important in our fast changing industry. Pros It is relatively easy to produce and maintain a slick, valuable knowledge sharing site, especially if your organization uses Microsoft Office platform already. It represents good value considering the range of features and the UI is modern, simple and functional. There is more than one way of doing the same thing. Document libraries are simple to maintain and show metadata to manage them. Integration with Outlook makes sending out monthly newsletters or other memos simple. I can also train a Copilot AI chatbot on the content which has been very valuable. Cons There is a limited amount of page layouts which means it is not possible to make optimal use of the screen real estate and users need to scroll. The tiles can only be 2, 3 or 5. and the edges of the screen appear to be wasted space. Review Source VR Verified Reviewer Administrative Consumer Goods Used the software for: 6-12 months ### "Decent tool for team work." July 31, 2026 4.0 All in all my experience with SharePoint is neither bad nor very great. It's been an average tool for me specifically, but the thing to be appreciated here is that it definitely offers the features that are great to use for everyday work and that too at a very reasonable value of money. Pros The best thing of SharePoint is it's document management handling. It helps in keeping files organized in folders in one place. It also works great in management of employees by providing them the access of documents or work related updates. Also it's feature of communication made my work easier as it makes easy to share updates or projects in no time. Cons The user interface feels confusing at times, specially it might intimidate the new users. I personally found it difficult to locate some basic features. Also the customer service never stood up to my expectations while assisting with some complex issues . Review Source Luke H. Learning and Development Manager Construction Used the software for: 2+ years ### "It Works Well But Can Have Problems" August 17, 2026 4.0 For our purposes it works very well. It has been having some problems lately with communication issues that seem to be somewhat expected with Microsoft products as they change their security features. Pros It's a pretty straightforward product that serves well as a document storage location and internal portal for employees. Cons It can get overly complicated with the hierarchy for file storage and I would like to see the video storing/sharing experience improve. Review Source Daniel R. COO Retail Used the software for: 2+ years ### "SharePoint Has Become the Backbone of Our Business" July 12, 2026 5.0 My overall experience has been very positive. I used SharePoint heavily at Party City and now at Party Wow. It helps us organize information, automate workflows and manage many day-to-day business processes in one place. Pros I like how SharePoint brings so many parts of our business together. We use it for forms, calendars, product images, inventory information and team sites. The Teams and Power Automate integrations make it especially useful. Cons My biggest frustration is the mix of modern and classic SharePoint. Some settings and features are easier to find in one view than the other, so building or updating a site can feel more complicated than it should. Review Source VR Verified Reviewer Internal Auditor Banking Used the software for: 2+ years ### "Great organizational tool for company intranet" July 24, 2026 5.0 Overall SharePoint has been an excellent way of managing company documents. As the Internal Auditor at my comapny, I appreciate how easy it is to search for a specific policy and view it. Pros My company uses SharePoint as the company intranet. It houses departments’ individual pages, including all policies, documents, and links to relevant websites and resources related to each department. Cons Sometimes it’s difficult to find the resources I’m looking for on the user interface, but that may be a result of how my company has organized the webpages, and not SharePoint itself. Review Source JD Josh D. IT Support Engineer Information Technology and Services Used the software for: 2+ years ### "Powerful Document Management and Collaboration Platform That Can Be Complex to Manage" July 1, 2026 5.0 Overall it’s a solid platform once it’s set up properly, works best if you’re already using Microsoft 365. Great for keeping documents organised and improving collaboration, but if it’s not managed well it can get messy and frustrating fairly quickly. Pros SharePoint is good value if you’re already on Microsoft 365, gives you a central place to store, organise and share files without needing another system. It handles document management well with version control, permissions, structured libraries so everything stays in one place and easier to find once it’s set up right. It works well with Teams and OneDrive too, makes collaboration and sharing simple across users. Security is solid and having everything in one platform helps keep things controlled. It’s also flexible enough to build basic intranet pages or internal sites for communication. Cons Value drops a bit if you need extra support or time spent managing it. Support can be slow unless you’ve got the right plan. Employee access and permissions are powerful but easy to overcomplicate, can end up confusing who has access to what. The interface isn’t the most intuitive, takes time to get used to and can feel cluttered, especially for new users. Review Source Julieann L. Office Manager Construction Used the software for: 1-2 years ### "A Must for Every Small Business or Busy Family!" April 20, 2026 5.0 Love it! It is a great way to share information, organize multiple file types into a single place. The ability to create pages to help with organizing and the templates and design ideas are great. Pros I just love this idea of a central place for my employees to go to for information and training. Sharepoint is pretty easy to use, but there is a learning curve. The templates are super-useful too. I use it also to keep information for certain projects as well as our sub-entities. Much nicer than a folder on the computer or in OneNote or other similar. Organizing with web pages is so easy and actually fun to create. Cons I have found that, once I create/upload a document into the document library, I cannot drag and drop it into a folder. Review Source YK Yurii K. Technical Support Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Sharepoint - service with endless way of use" March 28, 2026 5.0 Overall, even with all the cons, Sharepoint is one of a kind apps that allows your organization (small or enterprise) to collaborate and manage files/tasks/projects together. With almost endless ways to customize your sites you can do so many cool things with Sharepoint - from creating a Teams group where you keep your files and chat with colleagues to creating a whole Intranet web for your organization. Pros Microsoft Sharepoint is one of the most powerful apps in the whole MS Office suite. First of all - it allows collaboration between teams of any size. You can have 1 site member that just wants to keep their documents there, or you can have a site for thousands of people to upload any files or documents - Sharepoint allows you this. - Sharepoint is easy to start, hard to master kind of service. While creating a Teams Group or a small Sharepoint site could be pretty easy, building a whole intranet will require your organization a dedicated Sharepoint Administrator. -Sharepoint isn't cheap on the first glance. But if your organization uses other Microsoft services such as Business or Enterprise user licenses - you will save on storage prices. So I would prefer Sharepoint to any other similar service. - There are endless ways to use Sharepoint - team collaboration, project management and tracking. Easiness of use and administration (for simple tasks) can help you to manage tasks and files of your employees. -Not totally a pro or con - but PowerShell knowledge is a must for admins Cons \- Customer support from Microsoft is always hit or miss. Usually if you stuck with something looking elsewhere is easier than escalating to MS Support. - Interface could be tricky and non-intuitive. Sometimes even simple tasks can take a lot of time because of interface. - This is one of the most powerful Microsoft services available on a market so bugs are pretty inevitable. And given MS support sometimes doing some tasks is hard - If you have an on-prem environment - SharePoint is a cloud based service. You will have to migrate your files to a cloud first. Review Source VR Verified Reviewer Project and IT Manager Environmental Services Used the software for: 2+ years ### "Powerful tool for data and knowledge management for organisations using Microsoft apps" January 31, 2026 5.0 Powerful tool that has an enormous potential when working within Microsoft's ecosystem, but still has some issues that need to be resolved. It's still the best tool for data and knowledge management for companies that rely on Microsoft software Pros Great backend tool for company's data and knowledge management. It serves us as an internal website (intranet) and a database where most of our files are saved. It's well connected within Microsoft's ecosystem, especially Teams, and allows everyone to collaborate and access company's data. Thanks to different settings, access rights are easy to enforce, and thus managing employees and their access rights is straight-forward. It's relatively easy to use, but setting the whole system the right way may take some time and effort, depending on organisation's needs. Cons It can have occasional bugs, though Microsoft support is generally reactive. When Modern SharePoint was introduced, some legacy settings from classic SharePoint remained, which can cause inconsistencies. Also, certain advanced settings aren’t available in the UI and require PowerShell, meaning admin access and basic coding skills (though this can usually be overcome with Copilot). Review Source Wealth A. Data Engineer Financial Services Used the software for: 2+ years ### "A fair efficient cloud storage" April 3, 2026 4.0 My overall experience with SharePoint has not been really bad asides from the small shortcomings on SharePoint end from time to time. It been fair Pros I love the collaboration feature that let's you share files and folders with people within and even outside my Organization so seamless and stressfree. Cons The persistent network issues that tends to happen from time to time The frequent synchronization issues between sharepoint and my folders The lag between SharePoint online and desktop The slowness of upload Review Source VR Verified Reviewer Territory Account Executive Information Technology and Services Used the software for: 1-2 years ### "Ms SharePoint Review" November 12, 2025 5.0 My overall experience with Ms SharePoint has been great. Collaborating with teams is easier since you can see all updates that are being made in real time. If you work in a dynamic team from all over the world or country, Ms SharePoint makes it easier to manage documents and some essential collateral. You can easily work with Excel files, Word Documents, PowerPoint documents and it’s very easy to edit and customise all these documents. You can easily create Folders and Sub Folders for hygiene and ease to find documents. I love Ms SharePoint and will continue using it. Pros Microsoft SharePoint has made life easy for my team. If you are talking about a central repository for documentation and collaboration, and SharePoint does it well. As a sales person, I create a lot of lead lists and collateral that I use on a day to day basis, and without a tool like Ms SharePoint, it would have been a nightmare managing all those lead lists and all that documentation. Ms PowerPoint has enabled us to create a central repository for our documents and collateral. I also love the fact that it’s easy to share those documents internally and even externally if you need to share the documents externally. It’s super safe and secure and it does make life a lot easier if you deal with a lot of documents Cons So far, I haven’t come across something I do not like about Ms SharePoint. You can access it from anywhere and it makes it easy to collaborate with teams Review Source ZF Zach F. Staff Accountant Philanthropy Used the software for: 2+ years ### "Seamless Storage Experience " March 16, 2026 5.0 Overall, my experience with SharePoint has been great over the last 12 months. I have not had any issue, so I cannot attest to Microsoft's customer service support. However, it should be commendable that I have never had to reach out. Pros We use Microsoft SharePoint for storing all our organization files. What we like the most is the ability to login from anywhere or any device to access, manage, and store our files. Cons Only downside of SharePoint is that for it to work it requires an internet connection at all times. So if internet is down so is your business operations. I would recommend storage on site as a backup for this purpose. Review Source ZA Zafar A. Country HSE Manager Renewables & Environment Used the software for: 2+ years ### "Action tracking tool with ease of use" March 14, 2026 5.0 It is very good tool to track your actions and to show how everything is gathered in one place to track it and see its management as well. Pros Great tool to track your actions and to manage all in one document. It is easy to use, everything is familiar and recognizable. Work speed depends on internet connection and on multiple users using it at the same time. The timing are pristine and gives you reminder and exact timing. Cons The entering data by multiple users at the same time can create some mess, and it might gives you a bit confusion on your entry, however it is manageable, if entries are managed one by one Review Source AM Antoine M. Internal Audit Banking Used the software for: 2+ years ### "Functional, but not a major differentiator" April 26, 2026 3.0 Standard usage around managing shared document libraries, team sites, version control and internal knowledge bases, without highly complex reporting, customization or governance needs. Pros Microsoft SharePoint covers the expected basics for managing shared document libraries, team sites, version control and internal knowledge bases. The feature set is coherent, especially around permissions, and it can be useful when the organization mainly needs a practical operational solution. Cons My main reservation is that requires clear folder/site structure. For standard needs it is acceptable, but for a more advanced finance, audit, reporting or governance-oriented use case, complementary controls may still be needed. Review Source DL Darlene L. Estimating Coordinator Construction Used the software for: 2+ years ### "Share Point is great for organizing" April 14, 2026 5.0 I use Share Point everyday setting up the new projects that we are working on and storing our documents. Pros The ease of use and to have all our information in one place. Also, that we can store all the project files in one place. Cons The cons are that the program isn't fully integrated with other platforms or that we can have DocuSign integrated. Review Source CL Charlene L. Center Manager Education Management Used the software for: 2+ years ### "The Perfect Place to Collab" March 29, 2026 5.0 I have been using Microsoft SharePoint since I began working here. It is essential to our workflow, and it has not let me down. Pros My business used Microsoft SharePoint for nearly everything. It is easy to use, manage, and find necessary links. It is great to have everyone have access to the same home page as well. The collaboration and document management that this product offers is unmatched. Cons I haven't come across anything bad about Microsoft SharePoint. Any issues that I did have were promptly addressed by the support team. Review Source VR Verified Reviewer IT Manager Legal Services Used the software for: 2+ years ### "Adaptability of SharePoint!" December 16, 2025 4.0 Great experience overall. Reduces the stress of losing documents, ability to expand, and the ability to restore any lost documents with ease. Pros The ability to expand our library without hassle. The ability to add more SharePoint sites for each team, and keeping each teams responsibilities separate. Cons The OneDrive connection to the File Explorer constantly is having issues and not fully syncing. If there is a small period of time that the connection struggles, we are taking way too long to catch up. Review Source EL Eduardo L. Safety Coordinator Construction Used the software for: 2+ years ### "Share Your Documents with Microsoft SharePoint" May 21, 2026 5.0 Describing Microsoft SharePoint as a hub of information to share and review certain documents within your organization seems like the most accurate description for my team, however the uses truly are so much more than that! Pros With Microsoft SharePoint managing, creating, and sharing files within our team has been so much more accessible. Cons Initially using this program, can be a bit of a learning curve due to the variety of ways one can use it. But once the users realize that it can function similarly to an information hub it becomes more comfortable to use. Review Source DD Dustin D. President and CEO Food Production Used the software for: 2+ years ### "Love SharePoint " January 12, 2026 5.0 SharePoint is an excellent software tool. It is a driving force and the collaborative success of our organization. Pros The best thing about SharePoint is how you can work in a document at exactly the same time with colleagues. We host a tremendous number of video conferences and to be able to share our screen and collaboratively make changes to a document “live” is just incredible. Cons The thing I like least about SharePoint is trying to remember each time when I open a particular Microsoft application that I need to open the file in the app itself versus on the web browser. When I open it in the web browser, all of the functionality is not there, and many times I have to close it and start again and open it properly. Review Source CF Cayla F. Legal Assistant Law Practice Used the software for: 2+ years ### "Can't imaging life without SharePoint! " October 16, 2025 4.0 We have had a good experience. Like every program, there have been some snags, but they have been minimal. We were able to switch from paper files, to completely electronic files using SharePoint. It has totally changes our work flow and process for the better. Pros SharePoint is one of those programs that makes life easier. I find it very easy to use, dependable, and great for file and document management. We made the switch during covid, and it was the best thing we ever did. I like how easy it is to search and access files, and manage files as well. Cons There used to be some bugs in the system, like issues with savings documents to files and saving the most recent versions of documents, but they have made great improvement with those issues. Microsoft is very good at making improvements as time goes on and listening to their customers. 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