# Ring.io Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Ring.io Software - reviews, pricing plans, popular comparisons to other Inside Sales products and more.

Source: https://www.capterra.com/p/116709/Ringio-Virtual-Phone-System

---

# 

 Ring.io Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Ring.io

## What is Ring.io?

Outbound simplified. Ringio is the sales engagement platform that will turbo-boost your team results with calls and texts right from your CRM: HubSpot, Salesforce, Zoho, Pipedrive, Zendesk. Turn your sales process into a powerful engine with reliable Power Dialer, seamless Voicemail Drop, automated Call Recordings, business SMS and unlimited Customization. Integrates in less than 10 minutes. Attentive and courteous support. Free trial.

## What is Ring.io used for?

[Inside Sales](https://www.capterra.com/inside-sales-software/)[Call Center](https://www.capterra.com/call-center-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/)

Top alternative

Featured

Overall rating

Based on 19 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$69

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Ring.io?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ring.io&name=Ring.io)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Ring.io

4.1 (19)

VS.

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

$69

Per User, Per Month

Starting Price

$61

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (19)

Ease Of Use

4.0 (951)

Value For Money

3.8 (13)

Value For Money

4.2 (774)

Customer Service

4.5 (18)

Customer Service

4.0 (746)

## Ring.io alternatives

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/)

Starting price

$24.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.5 (96)](https://www.capterra.com/p/96628/InfoFlo/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Recording

4.6 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Chat/Messaging

4.8 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Communicate using direct chat or messages within the system

Computer Telephony Integration

4.5 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Computer-telephony integration is the use of computers to manage telephone calls

Automatic Call Distribution

3.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Distribute/route/connect calls

Call Monitoring

5.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Listen to live phone conversations for the purpose of training and assessing agent performance

Call Routing

5.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Ring.io 94 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Agents can view and manage all customer requests and interactions.

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Audio/Video Conferencing

System that automatically dials calls

A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator.

Distribute/route/connect calls

A call center that both makes and receives calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Facilitate virtual conferences that connect multiple people remotely

Track and report on call outcomes

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

View caller ID details such as name and number and determine how to respond by prioritizing or blocking it

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Access previous interactions or concerns to maintain customer relationships

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Defines specific deal parameters to negotiate and secure deals

Create, edit, preview, and send faxes electronically

Manage, store and organize emails within the system or via third-party apps

Pre-made examples and templates for emails

Designed for contact centers.

Establish measurable goals and objectives and track their progress over a specific period of time

A call center that primarily receives calls, typically customer service focused

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Automatically identify and save contact information of potential customers

Route and distribute your leads to third party buyers

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Agents choose who to call and when

Access software remotely via mobile devices

Access the system via a mobile application

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Two-way actions and communication between multiple users in real time

Record the audio of phone conversations for quality assurance purposes

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

A call center that primarily makes calls, typically sales focused

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

System automatically dials the next number on the contact list after the previous call ends

Set of pre-recorded messages for candidates that can be shared before, during and after the video interview

Streamlining repetitive tasks and activities through automated and predefined workflows

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Record live video calls to play later

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Pipeline view and tracking lead status

Reports specific to sales analysis for trends and strategies

Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.

Digitally share screen view with others

Search and filter data across systems to locate required information by entering keywords or certain criteria

Enables the connectivity to send and receive calls over the internet

Send messages via SMS

Create, manage and track all task activities and progression

Track employee/learner's progression through training programs

Transfer queries and organize messages between agents

Presenter can see and hear participants and vice versa

Connect with meeting participants remotely over video

Voice messages are stored online and accessible via a visual interface

Computer-based system that allows users to send and receive voice messages

Place/receive calls through voice over IP connection

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.1 (19)

4.1

Based on 19 reviews

## Pricing

Value for money

3.8 (13)

Free Trial

Basic

$69.00

Per User,Per Month

Value for money

3.8 (13)

3.8

Based on 13 reviews

## Integrations

[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (18)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (18)

4.5

Based on 18 reviews

## User reviews

Overall rating

4.1

Based on 19 reviews

Filter by rating

5(9)

4(6)

3(2)

2(0)

1(2)

Mentioned topic

Sorted by most recent

EV

Elizabeth V.

Jr Advisor Success Manager

Financial Services

### "Not the Best, Not the Worst"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

4.0

4.0

Likelihood to Recommend

3/10

August 19, 2022

It's not a bad program. Overall, it does its job.

Pros

I do like the ease with which you can explore administrative features. Being able to check recordings for each user is a big help when tracking down tickets.

Cons

It's extremely frustrating when Ring.io goes down for seemingly no reason. It feels like every other day the program glitches for no apparent reason.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BP

Bill P.

Operations Manager

Management Consulting

### "Smooth Sailing and No Problems"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 12, 2022

Ring.io has been awesome and customer service has been outstanding.

Pros

Calls through my cell phone and easy interface on the computer.

Cons

Need the ability to have more voicemail drops available.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 16, 2022

Thank you, Bill, for your review. We're very happy that you're satisfied with Ring.io. We'll look into adding more voicemail drops available.

WH

William H.

Client Success Manager

Marketing and Advertising

### "Excited to watch it develop "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 2, 2022

Pros

The customer service chat is generally quite responsive and they never leave me hanging. Even when an operator does not have an answer to my exact question, I can be confident that I'll hear back from someone who does know the answer soon.

Cons

The plugin itself can be somewhat finicky. Sometimes I do not have the option to end a call for some reason. Small issues like this do pop up from time to time but generally resolve themselves quickly.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 3, 2022

Thank you for the review, William. Our customer support agents are always pleased hearing they're useful.

RM

Rosa M.

Business Development Specialist

Computer Software

### "Business Communications"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 2, 2022

Giving all employees the ability to call from anywhere

Pros

I like the fact that is it can be integrated into any CRM software for business communication worldwide. Which is critical

Cons

the function of hanging up, sometimes its delayed and then it hangs up/then dials again not giving me a chance to reconcile the call

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 3, 2022

Hi Rosa, thank you for your review. We're investigating your case and glad that you like our software.

NZ

Nic Z.

National Accounts Managet

Food Production

### "Ring.Io is great!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 2, 2022

Pros

It integrates with our CRM, Zoho. Not a lot of companies did that and this was critical. Honestly, the voicemail drop has been the most amazing part of this software.

Cons

Occasionally, the system will send calls to the wrong people in the wrong order, but this is rare.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 3, 2022

Thank you for review, Nic. We're happy that you enjoy our system and voicemail drop in particular. We'll look into the occasional hiccups.

MH

Michael H.

Direct Sales

Food Production

### "Gets the job done"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

July 29, 2022

Pros

Ability to transfer connect and work with our crm system and also transfer calls within our company.

Cons

Seems like was always changing which can be good but for me when I get used to something and like it, it is hard to change and learn updates.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 3, 2022

Hi Michael, and thank you for the review. We're constantly changing the product to make it better for all the users. But we're trying to stick to the same UI.

LS

Lauren S.

Jr. Advisor Success Manager

Marketing and Advertising

### "This works well if you work from home"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 26, 2022

This is a great service that allows everyone to work from home. It prevents us from using personal phones or having to get work phones. There are some issues with the phone freezing and not allowing you to push buttons but overall, the product does what it says it will do.

Pros

I appreciate that the web phone is easy to use. I like that I can click on phone numbers and have it automatically dial instead of individually typing numbers. I also like that we are able to record calls to reference previous conversations as needed. I also like that we are easily able to transfer calls to coworkers.

Cons

Sometimes I have to close the extension and reopen the extension to answer or hang up a call. It's like the buttons just don't work sometimes while you're on the line and that can be frustrating.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 3, 2022

Thank you for review, Lauren. We'll look into the button freezing case and get back to you.

MR

Matt R.

BDR

Computer Software

### "End of the Day Records"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 22, 2022

Appreciet the charts that keep a record of conencts verses calls. Tells me if the "List" I was using was effective.

Pros

By the end of teh day I can see how many people I connected with out of the number of calls I made. This tells me how effective the day was. I also have a recorded record of the calls so I can replay and learn from each call.

Cons

It should be easier to make calls out of the country. Maybe have that feature simply built in.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 25, 2022

Thank you for the review! It's great to see how our product helps your productivity. We'll look into the possibility to make calls out of the country.

KW

Kim W.

VP Marketing

Real Estate

### "Ring IO - The Answer!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 21, 2022

I found this system useful right off the bat and it was very easy to understand and implement. Tracking the call recordings, texts and any income calls right to our CRM saves tons of time tracking follow-up progress for us all!

Pros

I love that the system will forward my incoming calls to my cellphone when I'm away from my desk. It is also nice to see past texts, emails and notes in candidate files in the small pop-up extension box. Plus I can text from that same box!

Cons

I wish there was a better alert system for letting you know you have a reply to a text.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 25, 2022

Thank you for your kind words! Our whole team is very happy to see a pleased customer. We'll definitely work on texts alarms.

AB

Albert B.

Online Marketing Consultant

Marketing and Advertising

### "Easy to Use"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

July 21, 2022

Pros

The ease of use and the results we have see in our business

Cons

It does have its occasional hiccups, but support is on top of it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 25, 2022

Thank you for your review! Our support team is very grateful and pleased you appreciate their work.

[View all Reviews](https://www.capterra.com/p/116709/Ringio-Virtual-Phone-System/reviews/)

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