--- title: "Ring.io Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ring.io Software - reviews, pricing plans, popular comparisons to other Inside Sales products and more." source_url: "https://www.capterra.com/p/116709/Ringio-Virtual-Phone-System/" page_type: "product" language: "en" --- # Ring.io Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ring.io ## What is Ring.io? Outbound simplified. Ringio is the sales engagement platform that will turbo-boost your team results with calls and texts right from your CRM: HubSpot, Salesforce, Zoho, Pipedrive, Zendesk. Turn your sales process into a powerful engine with reliable Power Dialer, seamless Voicemail Drop, automated Call Recordings, business SMS and unlimited Customization. Integrates in less than 10 minutes. Attentive and courteous support. Free trial. ## What is Ring.io used for? [Inside Sales](https://www.capterra.com/inside-sales-software/)[Call Center](https://www.capterra.com/call-center-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $69 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ring.io?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ring.io&name=Ring.io) ## Ring.io Overview Updated August 2026 AI summary Ring.io equips sales, business development, and client engagement teams in small to enterprise businesses with cloud-based inside sales and contact center tools. Supporting lead and contact management, auto-dialing, call distribution, CRM integration, and multichannel communication, it facilitates high-volume outreach, client relationship management, and performance tracking through web, desktop, and mobile deployment options. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ring.io 4.1 (19) VS. [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $69 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (19) Ease Of Use 4.0 (971) Value For Money 3.8 (13) Value For Money 4.2 (794) Customer Service 4.5 (18) Customer Service 4.0 (766) ## Ring.io alternatives [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (101)](https://www.capterra.com/p/96628/InfoFlo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Ring.io Overview ### Which roles and teams benefit most from Ring.io? Ring.io is most used by business development, sales, and client engagement teams that need high-volume calling, faster outreach, and streamlined follow-up inside CRM workflows. Customer success and account managers use it to maintain client relationships, while marketing leaders, operations managers, and executives rely on reporting, call visibility, and team performance oversight. Answer based on 19 reviews Overview ### What company size and industries is Ring.io built for? Ring.io is built for growing small businesses, which make up 74% of reviewers, with midsize companies at 26%. It is used most in Marketing and Advertising at 22%, followed by Real Estate at 17% and Computer Software at 11%, especially for high-volume outbound sales calls and customer support communications. Answer based on 19 reviews Features and Usability ### What are the key features of Ring.io? Ring.io offers call center and sales calling features such as auto-dialer, power dialer, progressive dialer, call routing, IVR, and automatic call distribution. It also includes CRM and lead management, call recording and reporting, SMS messaging, voicemail, and workflow automation for multichannel communication. Integrations ### Which third-party tools and platforms does Ring.io integrate with? Ring.io integrates with 5 third-party tools and platforms, including CRM and support systems such as Zoho CRM, HubSpot CRM, Pipedrive, Salesforce Sales Cloud, and Zendesk Suite. Zoho CRM is the most frequently mentioned integration, while the catalog also shows support for other major sales and service platforms. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Ring.io offer? Ring.io provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person and live online formats support guided instruction, webinars offer group learning sessions, and documentation gives written reference material for self-paced review and setup guidance. Getting Started and Support ### What customer support options does Ring.io offer? Ring.io provides email/help desk support, a FAQ/forum, a knowledge base, phone support, and chat. No reviewer feedback on support is available, so user experience details such as response speed or helpfulness cannot be confirmed from the catalog data. ## Features AI summary Based on 890 Inside Sales reviews Capterra data shows that buyers of inside sales software rank the following features as their top priorities: - **Lead Management** (**42%** of reviewers rated this feature as critical) - **Contact Management** (**34%**) - **Lead Capture** (**43%**) Ring.io supports all three of the features reviewers value most: **Lead Management**, **Contact Management**, and **Lead Capture**. Together, these capabilities help sales teams track prospects, keep customer records organized, and collect new leads more efficiently, allowing teams to follow up faster and manage the sales pipeline with more consistency. Lead Management 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Contact Management 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Call Recording 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes CRM 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Sales Pipeline Management 5.0 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Chat/Messaging 4.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Ring.io 94 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio/Video Conferencing: Audio/Video Conferencing - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Deal Management: Defines specific deal parameters to negotiate and secure deals - Electronic Faxes: Create, edit, preview, and send faxes electronically - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - For Contact Centers: Designed for contact centers. - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Task Management: Create, manage and track all task activities and progression - Training Management: Track employee/learner's progression through training programs - Transfers/Routing: Transfer queries and organize messages between agents - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Conferencing: Connect with meeting participants remotely over video - Virtual Voicemail: Voice messages are stored online and accessible via a visual interface - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (19) 4.1 Based on 19 reviews ## Pricing Value for money 3.8 (13) Free Trial Basic $69.00 Per User,Per Month Value for money 3.8 (13) 3.8 Based on 13 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (18) 4.5 Based on 18 reviews ## User reviews Overall rating 4.1 Based on 19 reviews Filter by rating 5(9) 4(6) 3(2) 2(0) 1(2) Mentioned topic Sorted by most recent EV Elizabeth V. Jr Advisor Success Manager Financial Services ### "Not the Best, Not the Worst" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 August 19, 2022 It's not a bad program. Overall, it does its job. Pros I do like the ease with which you can explore administrative features. Being able to check recordings for each user is a big help when tracking down tickets. Cons It's extremely frustrating when Ring.io goes down for seemingly no reason. It feels like every other day the program glitches for no apparent reason. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BP Bill P. Operations Manager Management Consulting ### "Smooth Sailing and No Problems" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2022 Ring.io has been awesome and customer service has been outstanding. Pros Calls through my cell phone and easy interface on the computer. Cons Need the ability to have more voicemail drops available. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 16, 2022 Thank you, Bill, for your review. We're very happy that you're satisfied with Ring.io. We'll look into adding more voicemail drops available. WH William H. Client Success Manager Marketing and Advertising ### "Excited to watch it develop " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 2, 2022 Pros The customer service chat is generally quite responsive and they never leave me hanging. Even when an operator does not have an answer to my exact question, I can be confident that I'll hear back from someone who does know the answer soon. Cons The plugin itself can be somewhat finicky. Sometimes I do not have the option to end a call for some reason. Small issues like this do pop up from time to time but generally resolve themselves quickly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 3, 2022 Thank you for the review, William. Our customer support agents are always pleased hearing they're useful. RM Rosa M. Business Development Specialist Computer Software ### "Business Communications" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 2, 2022 Giving all employees the ability to call from anywhere Pros I like the fact that is it can be integrated into any CRM software for business communication worldwide. Which is critical Cons the function of hanging up, sometimes its delayed and then it hangs up/then dials again not giving me a chance to reconcile the call Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 3, 2022 Hi Rosa, thank you for your review. We're investigating your case and glad that you like our software. NZ Nic Z. National Accounts Managet Food Production ### "Ring.Io is great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 2, 2022 Pros It integrates with our CRM, Zoho. Not a lot of companies did that and this was critical. Honestly, the voicemail drop has been the most amazing part of this software. Cons Occasionally, the system will send calls to the wrong people in the wrong order, but this is rare. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 3, 2022 Thank you for review, Nic. We're happy that you enjoy our system and voicemail drop in particular. We'll look into the occasional hiccups. MH Michael H. Direct Sales Food Production ### "Gets the job done" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 29, 2022 Pros Ability to transfer connect and work with our crm system and also transfer calls within our company. Cons Seems like was always changing which can be good but for me when I get used to something and like it, it is hard to change and learn updates. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 3, 2022 Hi Michael, and thank you for the review. We're constantly changing the product to make it better for all the users. But we're trying to stick to the same UI. LS Lauren S. Jr. Advisor Success Manager Marketing and Advertising ### "This works well if you work from home" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 26, 2022 This is a great service that allows everyone to work from home. It prevents us from using personal phones or having to get work phones. There are some issues with the phone freezing and not allowing you to push buttons but overall, the product does what it says it will do. Pros I appreciate that the web phone is easy to use. I like that I can click on phone numbers and have it automatically dial instead of individually typing numbers. I also like that we are able to record calls to reference previous conversations as needed. I also like that we are easily able to transfer calls to coworkers. Cons Sometimes I have to close the extension and reopen the extension to answer or hang up a call. It's like the buttons just don't work sometimes while you're on the line and that can be frustrating. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 3, 2022 Thank you for review, Lauren. We'll look into the button freezing case and get back to you. MR Matt R. BDR Computer Software ### "End of the Day Records" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 22, 2022 Appreciet the charts that keep a record of conencts verses calls. Tells me if the "List" I was using was effective. Pros By the end of teh day I can see how many people I connected with out of the number of calls I made. This tells me how effective the day was. I also have a recorded record of the calls so I can replay and learn from each call. Cons It should be easier to make calls out of the country. Maybe have that feature simply built in. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 25, 2022 Thank you for the review! It's great to see how our product helps your productivity. We'll look into the possibility to make calls out of the country. KW Kim W. VP Marketing Real Estate ### "Ring IO - The Answer!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 21, 2022 I found this system useful right off the bat and it was very easy to understand and implement. Tracking the call recordings, texts and any income calls right to our CRM saves tons of time tracking follow-up progress for us all! Pros I love that the system will forward my incoming calls to my cellphone when I'm away from my desk. It is also nice to see past texts, emails and notes in candidate files in the small pop-up extension box. Plus I can text from that same box! Cons I wish there was a better alert system for letting you know you have a reply to a text. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 25, 2022 Thank you for your kind words! Our whole team is very happy to see a pleased customer. We'll definitely work on texts alarms. AB Albert B. Online Marketing Consultant Marketing and Advertising ### "Easy to Use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 21, 2022 Pros The ease of use and the results we have see in our business Cons It does have its occasional hiccups, but support is on top of it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 25, 2022 Thank you for your review! Our support team is very grateful and pleased you appreciate their work. [View all Reviews](https://www.capterra.com/p/116709/Ringio-Virtual-Phone-System/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.