# Ring.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ring.io the right Inside Sales solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/116709/Ringio-Virtual-Phone-System/reviews --- Ring.io 4.1 (19) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ring.io Ease of use 4.3 Customer Service 4.5 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LS Lauren S. Jr. Advisor Success Manager Marketing and Advertising Used the software for: 2+ years ### "This works well if you work from home" July 26, 2022 4.0 This is a great service that allows everyone to work from home. It prevents us from using personal phones or having to get work phones. There are some issues with the phone freezing and not allowing you to push buttons but overall, the product does what it says it will do. Pros I appreciate that the web phone is easy to use. I like that I can click on phone numbers and have it automatically dial instead of individually typing numbers. I also like that we are able to record calls to reference previous conversations as needed. I also like that we are easily able to transfer calls to coworkers. Cons Sometimes I have to close the extension and reopen the extension to answer or hang up a call. It's like the buttons just don't work sometimes while you're on the line and that can be frustrating. Review Source Response from Ring.io August 3, 2022 Thank you for review, Lauren. We'll look into the button freezing case and get back to you. NZ Nic Z. National Accounts Managet Food Production Used the software for: 2+ years ### "Ring.Io is great!" August 2, 2022 5.0 Pros It integrates with our CRM, Zoho. Not a lot of companies did that and this was critical. Honestly, the voicemail drop has been the most amazing part of this software. Cons Occasionally, the system will send calls to the wrong people in the wrong order, but this is rare. Review Source Response from Ring.io August 3, 2022 Thank you for review, Nic. We're happy that you enjoy our system and voicemail drop in particular. We'll look into the occasional hiccups. KS Karen S. Client Engagement Specialist Real Estate Used the software for: 2+ years ### "Ringio use in Call Center" July 21, 2022 3.0 Glitches happen often but customer support is superior. Pros Ease of use and great customer support. Call tracking is vital to our metrics. Cons The text box is way too small. I need to see if any corrections need to be made without alot of scrolling. Im afraid I will accidentally hit send before proofreading. Review Source Response from Ring.io July 25, 2022 Thank you for your honest and in-depth review! We've launched an iOS app that has much cleaner design and working on a web version re-design. So keep an eye on updates. RDD Rhonda Deloge D. Sr. Manager, Engagement Real Estate Used the software for: 2+ years ### "Ringio Review " July 7, 2022 4.0 Overall we have had a great experience. There have been occasional downtime disruptions but they typically seem to get fixed within 24 hours. Sometimes we aren't able to get a phone number for certain areas. Pros Being able to use local numbers for calling. Tracking talk time to know which callers need more training keeping people on the phone. It's an easy platform to use and train on. Cons Really need to be able to use the texting from the same phone number that is set up to call from. When you talk to someone from one number and have to text them from another number it gets questioned. I have one caller managing 4 phone numbers to call for 4 markets simultaneously. Being locked into using one number to text from and it can only match one city is an issue. I'm searching for texting companies that can support texting from local numbers and assigning multiple text numbers to one caller. Reason for choosing Ring.io Customer Service is why we stayed with Ringio Review Source Response from Ring.io July 8, 2022 Thank you for your detailed review, it's very valuable for us, as we can prioritize our product development based on real customers reviews, like yourself. As for SMS feature, thank you for bringing it to our attention, it will be considered for our product roadmap. RW Rod W. CEO Used the software for: 2+ years ### "Ring.io for our Call Center" February 21, 2019 5.0 \[SENSITIVE CONTENT HIDDEN\] and his team are very responsive, fun to work with and overall superior at customer service. Pros In 2013 my company was in search for an IP phone system that would allow us to scale for growth, save money, track our calls and production, allow us to hire globally, and also have great support and technical abilities. We research 5 companies and found Ring.io to be the best and most innovative software for our 24/7 call center team. We needed redundancy and they have it. Fast forward, I sold that company 2 years ago with 50 plus employees and Ring.io saved us thousands of dollars, sometimes monthly. The API integration was extremely easy with our CRM and all calls were attached to the correct client contact files so we could check orders in case of a dispute. Given my experience with Ring.io in the past, when i started my new company and knew that I needed simple integration and high scalability I made to call to \[SENSITIVE CONTENT HIDDEN\]. Now currently we are suing their SMS(text) system integrated with ZOHO CRM and it is a life saver for us. As we scale in 2019 we have set the foundation to take orders globally and manage the orders with Ring.io and our in house software. As a long time entrepreneur and someone with 20 years of technology, telephony and global networking experience, Ring.io is my choice. Cons I would to see a mobile application for this wonderful product. Its already so easy to use, an app would just make it easier for my agents. Review Source AB Albert B. Online Marketing Consultant Marketing and Advertising Used the software for: 2+ years ### "Easy to Use" July 21, 2022 4.0 Pros The ease of use and the results we have see in our business Cons It does have its occasional hiccups, but support is on top of it. Review Source Response from Ring.io July 25, 2022 Thank you for your review! Our support team is very grateful and pleased you appreciate their work. MH Michael H. Direct Sales Food Production Used the software for: 2+ years ### "Gets the job done" July 29, 2022 5.0 Pros Ability to transfer connect and work with our crm system and also transfer calls within our company. Cons Seems like was always changing which can be good but for me when I get used to something and like it, it is hard to change and learn updates. Review Source Response from Ring.io August 3, 2022 Hi Michael, and thank you for the review. We're constantly changing the product to make it better for all the users. But we're trying to stick to the same UI. jG john G. business development Financial Services Used the software for: 6-12 months ### "Full of Robust features" July 8, 2022 5.0 biggest challenge I'm solving right now is being able to control what phone numbers I'm using and call quality Pros local presence is key! I like using the power dialer during sessions with my team. integration with HubSpot is also important . Cons all the features are performing just how I want to use it. Review Source Response from Ring.io July 11, 2022 Thank you for your feedback, we have a few big features coming out in the next 2-3 weeks, so be on a look-out in your inbox and in the app chat! WH William H. Client Success Manager Marketing and Advertising Used the software for: 2+ years ### "Excited to watch it develop " August 2, 2022 5.0 Pros The customer service chat is generally quite responsive and they never leave me hanging. Even when an operator does not have an answer to my exact question, I can be confident that I'll hear back from someone who does know the answer soon. Cons The plugin itself can be somewhat finicky. Sometimes I do not have the option to end a call for some reason. Small issues like this do pop up from time to time but generally resolve themselves quickly. Review Source Response from Ring.io August 3, 2022 Thank you for the review, William. Our customer support agents are always pleased hearing they're useful. BP Bill P. Operations Manager Management Consulting Used the software for: 6-12 months ### "Smooth Sailing and No Problems" August 12, 2022 5.0 Ring.io has been awesome and customer service has been outstanding. Pros Calls through my cell phone and easy interface on the computer. Cons Need the ability to have more voicemail drops available. Review Source Response from Ring.io August 16, 2022 Thank you, Bill, for your review. We're very happy that you're satisfied with Ring.io. We'll look into adding more voicemail drops available. RM Rosa M. Business Development Specialist Computer Software Used the software for: 6-12 months ### "Business Communications" August 2, 2022 4.0 Giving all employees the ability to call from anywhere Pros I like the fact that is it can be integrated into any CRM software for business communication worldwide. Which is critical Cons the function of hanging up, sometimes its delayed and then it hangs up/then dials again not giving me a chance to reconcile the call Review Source Response from Ring.io August 3, 2022 Hi Rosa, thank you for your review. We're investigating your case and glad that you like our software. KW Kim W. VP Marketing Real Estate Used the software for: Less than 6 months ### "Ring IO - The Answer!" July 21, 2022 5.0 I found this system useful right off the bat and it was very easy to understand and implement. Tracking the call recordings, texts and any income calls right to our CRM saves tons of time tracking follow-up progress for us all! Pros I love that the system will forward my incoming calls to my cellphone when I'm away from my desk. It is also nice to see past texts, emails and notes in candidate files in the small pop-up extension box. Plus I can text from that same box! Cons I wish there was a better alert system for letting you know you have a reply to a text. Review Source Response from Ring.io July 25, 2022 Thank you for your kind words! Our whole team is very happy to see a pleased customer. We'll definitely work on texts alarms. EV Elizabeth V. Jr Advisor Success Manager Financial Services Used the software for: 6-12 months ### "Not the Best, Not the Worst" August 19, 2022 3.0 It's not a bad program. Overall, it does its job. Pros I do like the ease with which you can explore administrative features. Being able to check recordings for each user is a big help when tracking down tickets. Cons It's extremely frustrating when Ring.io goes down for seemingly no reason. It feels like every other day the program glitches for no apparent reason. Review Source MR Matt R. BDR Computer Software Used the software for: Less than 6 months ### "End of the Day Records" July 22, 2022 4.0 Appreciet the charts that keep a record of conencts verses calls. Tells me if the "List" I was using was effective. Pros By the end of teh day I can see how many people I connected with out of the number of calls I made. This tells me how effective the day was. I also have a recorded record of the calls so I can replay and learn from each call. Cons It should be easier to make calls out of the country. Maybe have that feature simply built in. Review Source Response from Ring.io July 25, 2022 Thank you for the review! It's great to see how our product helps your productivity. We'll look into the possibility to make calls out of the country. EL Eric L. BDM Information Technology and Services Used the software for: 1-2 years ### "Great for Local Presence" June 27, 2019 4.0 Pros Great Ring Local feature that gives you a local area code when you call. Love the click to dial also Cons Sometimes calls drop, but its rare and to be expected Review Source DB Dominic B. BDM Information Technology and Services Used the software for: 1-2 years ### "Click to dial from SFDC" June 28, 2019 5.0 Pros Local area codes and click to dial fuctionality for any # Cons you have to make a new call everytime instead of a session Review Source BB Brian B. President Marketing and Advertising Used the software for: Less than 6 months ### "Onboarding was seamless!" November 16, 2018 5.0 Pros We use Zoho as our CRM and this product is FULLY integrated with Zoho (no other software (zapier, etc) needed. My team can Power Dial through lead lists in Zoho, and we have workflows (set tasks, set appts, send emails) auto triggered based on each type of disposition, call recording, local number and free two-way texting (in beta). Customer support did an amazing job easily onboarding us, and conveying the features and benefits in an easy to understand way. And then, he setup our solution (both Zoho and Ring.io). Excellent experience. Cons The UI could be "prettier" with more colors and easy call to actions. However, it does the job just fine!!! Review Source JB Joe B. Service Director Construction Used the software for: 2+ years ### "There is no phone app" February 23, 2018 1.0 Fix it or we’re leaving too. Pros Good features. Except...there’s no working phone app with all new phone iOS. Garbage advertising. Cons They won’t (we spoke to them) update the phone app so it would work on 64 bit. Why advertise having an App when you actually do not. Review Source AH Andrew H. Manager Logistics and Supply Chain Used the software for: Less than 6 months ### "Would not recommend this" December 9, 2016 1.0 We switched our business to Ringio and have been disappointed. They advertise that they integrate to highrise CRM but it seldom works or recognizes calls. Phone works when it wants and has many issues. I wish we have never switched to this company. We even purchased our IP phones from them to avoid having issues and it is still VERY BUGGY. AVOID THIS ISH WE COULD HAVE. Cons Apps don't work, drops calls, fails very buggy Review Source Similar Products Featured ## Related categories [VoIP](https://www.capterra.com/voip-software/)[Inside Sales](https://www.capterra.com/inside-sales-software/)[Call Center](https://www.capterra.com/call-center-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.