Who Uses This Software?

Various IT teams of any size. DevOps, ITOps, NOC, support, engineering, and system admins--from small startups to large enterprises, we've got you covered!


Average Ratings

123 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $16.00/month/user
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • xMatters
  • www.xmatters.com
  • Founded 2000
  • United States

About xMatters

xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. xMatters automates and brings structure to communication so you can proactively prevent outages, resolve incidents, and keep the right people informed. xMatters brings your toolchain together to empower IT and Development enabling the connectivity among your solutions as well as the handoffs in your process.


xMatters Features

  • Backup Log
  • Backup Scheduling
  • Compression
  • Continuous Backup
  • Encryption
  • Incremental Backup
  • Local Server Options
  • Multiple System Support
  • Remote Server Options
  • Secure Data Storage
  • Web Access / Restoration
  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring
  • Availability Testing
  • Event Logs
  • Event-Based Notifications
  • FTP Monitoring
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Performance Metrics
  • Real Time Monitoring
  • Transaction Monitoring
  • Uptime Reporting

xMatters Reviews Recently Reviewed!


Vital tool for on-call support and gathering techs for troubleshooting conference calls

Jan 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexibility in use, support is quick to respond, xMatters continues to add features through frequent updates to the instances

Cons: We had to rely 100% on having their techs write the integration between our ticketing system and xMatters, which makes us reliant on them for any corrections/updates. This is likely due to our ticketing system - I can't speak to all implementations.

Also, there are some functions we used to have with the on-premise version that we don't have anymore in the cloud solution. This is not an insurmountable issue, but we did have to make some accommodations.

Overall: We use xMatters primarily as an extension to notifications coming from our ticketing system. We also use its form-based notifications to send out invitations to join a conference bridge for troubleshooting situations.

The integration from the ticketing system to xMatters On Demand (their cloud solution) was made difficult by the lack of a true outbound API from our old ticketing system. Regardless, xMatters has technical experts who were able to make it work. It took some trial and error, but the interface is based on Javascript so they were able to make quick code changes as needed.

Our technicians are able to login to xMatters and configure their own devices, and determine how they want to be notified, and even set timeframes for devices. The team leaders are able to define complex shifts and coverage times for our on-call groups so that the right on-call tech gets notified during the proper time of day. This includes the ability to configure schedules for users in different time zones.

There is a learning curve for the group "supervisors" to figure out how to set up the on-call shifts, but once they grasp the ideas of shifts and learn to use the calendar feature, it all makes sense.

We are also able to leverage the use of groups-within-groups, where one group of technicians acts as the triage team for multiple groups. This allows one team to handle simple incidents and requests, allowing the Level 3 technicians to focus on project and development work without being interrupted by simple service requests and routine incidents during the day, while still allowing them to be available when needed for after-hours on-call support.

We are also using xMatters form-based announcements, whenever it's necessary to send out a notification to a larger distribution of technicians, typically providing information about joining a conference bridge. We can either use xMatters' conference bridge or our own 3rd party conference bridges.

The forms feature allows us to build fill-in-the-blanks forms without having to write code. Also, forms can be saved with certain fields and drop-down selections already determined, creating "scenarios" that we can use over and over. We're still in the early learning stages of the forms capabilities; xMatters also offers integration capabilities that we haven't leveraged yet. For example, we should eventually be able to trigger messages that make calls to 3rd party systems using their Integration Builder features.

Vendor Response

by xMatters on February 17, 2017

Hi Lee. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. We are always looking at ways to improve our product for our customers and if there are specific features you are looking for please let your CSM know and we will review it internally. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements especially with regards to integrations that should make it even easier for you to integrate with other tools that your organization leverages.

Bridge Call process has been the major impoact

Jan 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: For bridge calls, the ability to efficiently gather individuals that are needed in order to resolve situations in a timely manner.

Cons: Still, more potential that could be added or built. However, xMatters is always taking suggestions and adding more features as time moves along.

Overall: Prior to gaining xMatters for bridge call processes, trying to get team(s) on a call manually was a very tedious process. Whether it was sending out a generic "high priority" email with bridge call details and hoping teams would get on, to trying to use a manual on-call list to contact users directly to join a bridge, the biggest improvement in the process has been xMatters ability to target groups and on-call users and get them on the call in an improved timely manner.

There are small improvements that could be added to the process, which has been suggested to xMatters teams and development. It takes a time to build and implement such features, but we are hoping certain features will be improved upon or added in the later future!

I do know there are other integrations which are available which we have not even touched on yet. As we continue the process and get integrations built and working in the later future, we do see the possibility of xMatters being even more powerful than we currently see.

Vendor Response

by xMatters on February 16, 2017

Hi Cliff. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. It is appreciated by all of us. We are always evaluating enhancements that our customers have requested so we can continue to improve our product capabilities. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements especially with the integration directory which will allow you to integrate even more easily than before.

Excellent level of Customer Service

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User friendly

Cons: * No calendar available to clients listing future Updates and Maintenance. My organization is requesting that I submit a Change Request when any change(s) are made in Production. This has been a nightmare for me because sometimes I¿m not aware of these Updates and Maintenance until they are being implemented. I realize these changes are usually seamless however my organization has requested that I submitted a CR in advance for all Updates and Maintenance.

* Groups can not easily be exported from Non-Production to Production.

Overall: The xMatters staff continuously offers us a high level of Customer Service. When I have contacted Rennie Chen or the Support Team (Kim Jue, Jason, Wong) I have always received excellent customer service. They diligently work with me to resolve any issues and answer any questions I might have. They also explain to me in detail the resolution for my issues. When I contact this team of professionals, I know any issues I¿m experiencing will be resolved in a timely and efficient manner. I have enjoyed working with this team over the years.

Vendor Response

by xMatters on February 20, 2017

Dear Burdell. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. If you subscribe to http://status.xmatters.com you can take a look at the status as well as information regarding upcoming releases. If you have any additional feedback on how we may improve this, please contact your CSM.

Awesome Tool for notification

Jan 10, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use.

Notification triggered on time

Creating widgets is very simple and easy to learn.

Cons: Only negative thing I noticed is there is no proper way of reporting things.

For eg: if I need to pull a list of all on call person for a group or supervisors its tough as we have more than 800 groups. the reports need to be improvised and allow end users to select the fields which they want in the report and few other options.

Overall: We use xmatters in our account to notify end users when critical tickets are raised and it has been very helpful. The tool works flawless, specifically after we moved to cloud. Love the design of the tool which is very easy to use.

Only negative thing I noticed is there is no proper way of reporting things.

For eg: if I need to pull a list of all on call person for a group or supervisors it's tough as we have more than 800 groups. The reports need to be improvised and allow end users to select the fields which they want in the report and few other options.

Recommendations to other buyers: No other advice. Everything looks good.

Vendor Response

by xMatters on February 17, 2017

HI Arunkumar. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. I read your perspective about improved reporting capabilities. If you have specific examples, please let your CSM know and we will review it internally. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements including our enhanced timeline report and who is on call report.

Get the right Support personnel involved, Right Now!

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Enables my team to get out of the manual notification processes when issues arise.

Anyone in the IT Organization can initiate notifications for support.

Cons: Upgrades can be a bit tricky since the product does get cutomized for your personal needs.

Overall: Our Company utilizes 2 integrations with xMatters. Control-M which not only allows on-call personnel to perform first level support from anywhere via the mobile app and direct interaction with Control-M to gater Output and take actions directly with Control-M.

We also utilize an integration with Service-Now incident reporting to get the needed support quickly for other IT problems outside of our batch processing enviroments.

xMatters enables the right personnel to get involved quickly and also provides direct accountability which our managemnt teams appreciate.

Recommendations to other buyers: Posiibilities are endless. and you can just about integrate it with any software that has API interfaces or that send emails.

Vendor Response

by xMatters on February 17, 2017

Hi Dave. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and in it we will have even more improvements to our integration capabilities which will allow you to integrate more easily with tools in your organization. If you run into challenges during your upgrade, please reach out to our support team and they will be happy to assist.

xMatters is great!

Jan 17, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use is a plus for users who may not be familiar with this type of tool. It's easy to teach and well received.

Cons: The mobile app leaves something to be desired.

Overall: xMatters is simple to use, efficient and effective! We began using xMatters for basic paging and messaging for specific departments and teams but have now evolved into automation and integration with a few of our essential tools like NewRelic, Nagios, and ServiceNow. We love the fact that how well xMatters has worked for us to the point we are looking into their BCM solution as well. We are more efficient, more informed, and have a much faster response time to incidents involving critical business elements. The staff is awesome! They are always on top of any questions or concerns we may have.

Vendor Response

by xMatters on February 17, 2017

Hi Aaron. Thank you for taking the time to leave a review for xMatters. Reviews help us make better products and offer outstanding service. We are so excited to see how many systems you have integrated our xMatters solution with including: New Relic, Nagios, and ServiceNow. You¿ll be happy to hear that we will continue to build on our integration capabilities and make it even faster for you to integrate with systems in your toolchain. Our next release is coming out shortly, so stay tuned for the video highlighting some of those features. We are always looking to improve our product and mobile is a focus for us. If you have specific feedback on how we can improve it, please contact your CSM and they will track it.

xMatters Review

Jan 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use, reliability and the find/assign with escalation capabilities. Having one tool to notify and also be able to do scheduling for on-call rotations is a benefit.

Cons: Pricing is too high as well as the pricing model for purchasing licensing. It is based on business cases versus just something like we offer 3 types of licenses that do x, y, and z.

Overall: I feel the product does a great job and has been very reliable. The organization has been great as far as informing their customers on new features and functionality. Where I do feel they could use some work is on their licensing model. I feel it is complicated to figure out their pricing model and they should address this as well as the product is very pricing if you want to extend it for "limited use" within your organization.

Recommendations to other buyers: Other than pricing and the licensing model, we have been extremely happy as a customer.

Vendor Response

by xMatters on February 17, 2017

Hi Christina. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

A solid conference bridge notification tool

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to create predefined notifications called 'Scenarios' and customized delivery preferences for groups and users.

Cons: Could use more advanced reporting capabilities to be able to manage groups, users and scenarios. The mobile app lacks some critical features found on the desktop UI.

Overall: xMatters fits the bill for our bridge notification requirements in support of critical IT outages. The tool is fairly easy to administer and is rich in features and functionality to accommodate customized escalation and delivery preferences.

Recommendations to other buyers: Highly recommended to sync user database with an external HR system.

Vendor Response

by xMatters on February 20, 2017

Hi Ken. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. We are also looking to improve our reporting capabilities over the next few release, so if you have specific feedback, please pass that on to your CSM.

Make someone feel like a doctor. Page them with xmatters.

Jan 19, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Stability, ease of use

Cons: Inefficient reporting, inefficient integration with Webex

Overall: I have been using xmatters extensively for the past 6 years. The previous version and now the one on the cloud. The reporting features can be ignored, I believe, because, if I need to find something, I have to go through each event, one by one. The search facility is not that helpful.

Also, the integration of xmatters with WebEx is something that can be improved. Now, if we get paged, we have to listen to the page, then accept the page, then disconnect the call, then dial into the webex.

But on the whole, xmatters is the best paging tool that I have seen

Recommendations to other buyers: Nope

Vendor Response

by xMatters on February 17, 2017

Hi Jisu. Thanks very much for leaving an xMatters review on Capterra and for your comments. We are always looking to improve our product and your feedback around improved reporting capabilities has been shared internally. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements including improved search capabilities as well as better integration capabilities.

Couldn't run a support team without it

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Features and capability. It's extremely flexible as we have full control over the communication plans. It's really a development toolkit that you don't need to be a programmer to understand.

Cons: It's expensive. And since it's so flexible, it means it can also be a bit complex to learn initially.

Overall: I manage a Service Desk supporting a large retail corporation. xMatters automates our on-call escalation process used to notify an individual team of an issue or to pull together multiple support teams into a single conference bridge. It allows us to get the right people on the phone right away and allows our support partners to control how they receive the notification (text, email, phone call, push notification). I couldn't imagine managing major incidents without it.

Recommendations to other buyers: Compare the feature-set of this to any of it's competitors and it will be hard to find anything that does what xMatters can.

Vendor Response

by xMatters on February 16, 2017

Hi Adam. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Giant spanner for your toolbox

Jan 17, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: SaaS based solution

Direct integration with my ITSM (ServiceNow) tool

Available App

Cons: For complex scheduling, it can be difficult to fit into the constructs of the app

SaaS-based solution (constant changes)

Overall: This is a great tool for use with an ITSM tool OR directly connected to your DCIM, BMS, or stand alone. We currently have this integrated with our ServiceNow platform and it manages our Minor and Major incident processes very effectively. Thier app is great to use, you can send, receive and respond to notifications. When doing ITSM right, xMatters is the choice you should make.

Vendor Response

by xMatters on February 17, 2017

Hi Darren. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements which will help you integrate with more tools in your enterprise.

On Call Made Easy

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and effective.

Cons: The current "cloud based" technologies makes it impossible to use when upstream DNS is having issues. That is true for any cloud services provider.

Overall: We have a fairly complicated OnCall Procedure/Rotation that most applications cannot handle to the ability that xMatters can. It was pain free to be setup in and the Android App complements the website perfectly. Easy to use, easy to customize, and a powerful tool.

Recommendations to other buyers: The Android App is a little weird to get set up. I ended up just creating a 24x7 Schedule to alert on my phone, and turning off push notifications within the App. It works for me, I just couldn't get a rotation schedule perfectly setup for my App.

Vendor Response

by xMatters on February 17, 2017

Hi Brandon. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. If you have specific feedback on how we can improve our mobile rotation schedule set up, please pass that along to your CSM so we can review internally.

xMatters keeps our business informed

Jan 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It gives the power to individuals to manage their teams our their own communications the way that works best for them

Cons: Would like to be able to organize subscriptions better to make them more search friendly

Overall: xMatters has truly transformed the way we communicate during critical business issues.

Prior to xMatters, our NOC team needed to formulate a communication notice and send a blast message to a huge amount of recipients which created a chaotic conference bridge which only added to the time required to resolve the issue. After implementing xMatters into our workflow this time has been greatly reduced and xMatters has proven to be a very effective tool in sending out a very targeted communication to only the individuals required to resolve the outage as quickly as possible. Thank you xMatters!!

Vendor Response

by xMatters on February 17, 2017

Hi David. We appreciate you taking the time to review our product. We are so happy xMatters is working well for your business and helping you to reduce the time to get to the right people to resolve business situations. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Polished product (xMatters on Demand after 2.5 years use)

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been using xMatters on Demand for around 2.5 years, migrating to it from the infrastructure version. This cloud-based service has been developed and improved by xMatters in this time, making the interface noticibly better and the product quality better.

We use the system to notify support staff in a small environment (up to 100 users), calling support groups via a number of methods.

Overall Quality

Apart from some initial issues with audio phone calls failing to deliver notifications, this is a service I can rely on and requires very little system administration. The integration mechanisms are resiliant and the web interface clean and easy to navigate.

Ease of Use

User experience is mixed - the look and feel takes some getting used to, but the web interface has a solid feel. There is wysiwyg feature to designing forms and panels which is extremely easy to use and connecting integration agents is painless.

Because there is so much that can be done outside the basic functions, knowledge of REST API and programming disciplines is needed to integrate data streams into xMatters (users, groups, schedules). Extended development of action scripts within the xMatters engine may require developer access beyond the standard web interface to use the underlying scripting language.

Features & Functionality

This is an (almost) infinitely extensible notification environment

Customer Support

Extremely quick and attentive. Comprehensive knowledge base and community web site.

Value for Money

The more functionality that is applied to the product, and the bigger and more complex the environment is, the more value is returned.

Vendor Response

by xMatters on February 17, 2017

Hi Tom. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements which should make it even easier for you to integrate with additional tools that your organization leverages.

Ever expanding features, great customer support

Jan 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been administrating xMatters for several months. It was very easy to learn, with very little training. End users can manage their own notification methods, while I am able to tailor the experience to their needs, so they know what to expect consistently.

xMatters support is always extremely fast in addressing any support tickets opened. Additionally, the product is always evolving, and xMatters is open to your suggestions for improvement.

Licensing can be somewhat costly and confusing, depending upon your needs. It seems xMatters is tailored for a high level, multi-directional notification process, with escalation and flexibility. And that is built into the cost. There is a much more simple notification process that xMatters is also capable of delivering, however the cost structure is not yet there if that is all you are interested in.

It seems xMatters is aware of this, and is gradually changing their cost structure to allow their customers to achieve the best of both worlds. I look forward to that continued evolution.

Vendor Response

by xMatters on February 17, 2017

Hi Steve. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

1st run at xMatters

Jan 17, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy of use.

Cons: Setup time for operational use.

Overall: Our install of the 1-way integration was very smooth. To setup and use the product was simple. Any questions I had were easy to locate through your support documentation. Our implementation of the 2-way integration has been a bit of a challenge. We allotted 100 hours to install the application in our lab environment, test it, and move it to our QA environment prior to installing it in our Prod environment. We are out of hours & just completed the QA setup. We have yet to address LDAP & SSO. So far everything is testing clean in QA.

Recommendations to other buyers: Not at this time

Vendor Response

by xMatters on February 17, 2017

Hi Tony. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We are happy that the one-way integration went well. We will continue to improve our integration capabilities over the next few releases, including the one coming in March, which should help getting further integrations that you look to do be completed in a easier and faster way. If you run into any issues though, please feel free to contact your CSM or our Support team who can help you through it.

xMatters is great for incident management

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Stability, out of the box value.

Cons: lack of help for doing new things with integrated products, but that's not expected.

Overall: The product was easy to setup, the engagement team help us to integrate two of our apps. The system works very well for our needs. Support is excellent, they jump on to issues raised in minutes if not seconds. The system is very reliable. My only wish is for better guidance and help in setting up some of the integrated products to do more than what is out of the box for those products.

Recommendations to other buyers: Use SNOW data sync initially to populate xMatters, then turn it off and manage users, devices, and schedules totally from xMatters.

Vendor Response

by xMatters on February 17, 2017

Hi Brian. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory which will make it even easier to integrate with tools in your organization. If you have specific feedback on how we can improve our documentation, please let your CSM know and we will work with our Product Communications team.

xMatters On-Demand review

Jan 23, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility of shifts and schedules and the plug-ins for 3rd party applications

Cons: Reporting: xMatters could use better reporting features for admin and users. More detailed reporting for users/roles/groups/devices would be great

Overall: xMatters has been a great help to our company in achieving our SLA's for support call-outs and have always assisted us with our ideas for application support whether it be customization or plug-ins for 3rd party applications.

Vendor Response

by xMatters on February 20, 2017

Hi Michael. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. We are looking to improve our reporting capabilities over the next few releases, but if you have specific feedback, please let your CSM know.

Great 2-Way Communications Platform

Jan 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have been using xMatters software now for 2 years. Having the ability to instantly contact available volunteers to resolve incoming rescues, has helped us to significantly improve our service to animals and the community. The support from the xMatters team has been fantastic, working with us to implement improvements and solve any issues as quickly as possible. We are planning a new integration project this year, which will further improve our rescue service and we look forward to working with the xMatters team to make it happen.

Vendor Response

by xMatters on February 17, 2017

Dear Kyla. You can¿t see me but we¿re totally doing happy dances at our desks. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

No doubts here.

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of setup/use. Ability to integrate into other applications.

Cons: Cost. (Shouldn't everything be free?)

Overall: We use xMatters for manual and automated notifications. The application and APIs are easy to use, portable, available on multiple platforms with all the necessary options for security and auditing. I rated value for the money four stars only because some of our users receive very few alerts but the licenses are based on based on the level of response needed and not on overall usage. Even so, the license costs are reasonable and we are definitely getting the value needed.

From a support standpoint, xMatters is a highly available application with very good notifications regarding maintenance, feature enhancements, etc. The support staff is top notch.

Vendor Response

by xMatters on February 17, 2017

Hi Reid. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory which will make it even easier to integrate with tools in our environment.

Easy to Administrate and Train

Jan 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: We've been using xMatters for over a year and I can say, as a company IT Administrator, that this application is very, very easy to administrate and support for my end users. The ease of administration and the functionality, as well as the User Interface, both with Web and SmartPhone App, are extremely easy to use. Most of my users would agree that it has helped with our Remedy notifications, especially for our Critical and High impact incidents. Making sure the right people are notified at the right time and on the right device!! I'm extremely satisfied with the application as well as the quick response from the xMatters support whenever we need it. Thank you!!

Vendor Response

by xMatters on February 16, 2017

Hi Clifford. You can¿t see me, but we¿re totally doing happy dances at our desks. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our support team. We hope to keep wow¿ing you with our products and our people. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

xMatters makes incident management comms easy

Jan 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to add users, devices and manage groups

Flexibility to create scenarios

Android app

Overall: We have now been using xMatters for 9 months and have been impressed with both its functionality and its flexibility. The team that helped us to set up the system have been helpful, knowledgeable and responsive. The system has allowed us to create a number of pre-filled scenarios to send urgent comms to a wide variety of user groups and to easily set up holiday rotas.

The one area which didn't work well was the phone alerts where the combination of American and English 'voices' gave a disjointed feel to the message.

Overall I really like the system and would recommend others to consider using it.

Recommendations to other buyers: Prepare your users for receiving messages from an American phone number

Vendor Response

by xMatters on February 17, 2017

Hi Richard. We are so happy our product is working well for your business and appreciate you taking the time to review. It sounds like the voice alerts in different accents may be creating a disjointed feel for you. Please talk to your CSM so we can determine how we may be able to address it. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

xmatters MPG review

Jan 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: easy to use

Cons: Integraiton is no tout of box for our Control M version

Overall: We are using xmatters for last 7 + yrs, we moved to Cloud solution in 2015 and found no issues, which were there for 'On Premise'. Customer and Tech support is excellent and Cust Relation Manager are very eager to help you. We are using xmatters for our critical Control M Alert function and so far our End Users are Happy.

Recommendations to other buyers: no

Vendor Response

by xMatters on February 17, 2017

Dear Umesh. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people.
Our next release is coming in March and hope you are excited about our integration enhancements which will help you integrate with more tools in your enterprise.

Very Functional

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: integration with ServiceNow is a Plus

Cons: not having the configuration capability to configure my integration to eliminate retired or inactive users or groups.

Overall: xMatters is a very robust product and easy to use. It provides me with a tool that gives me the needed automation in order to save cost for call outs.

Recommendations to other buyers: The support team is always there to help

Vendor Response

by xMatters on February 20, 2017

Hi Patricia. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Ease of Use and Administration

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use, ease of administration, ease of support

Overall: I am a software administrator, and this is the least "problematic" application I administer. There are plenty of tips and tricks for users, as well as videos for training, etc.

When you do have an issue - be it technical or user driven, however, these are probably the most responsive and helpful support teams I have had the fortune of dealing with. Thank you xMatters, you keep me out of trouble with my users!

Vendor Response

by xMatters on February 20, 2017

Dear Diana. You can¿t see me but we¿re totally doing happy dances at our desks. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people.

Communications software

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use

Overall: We use xMatters for both business continuity events and IT on-call management. xMatters has greatly simplified our on-call rotation planning and communications. We have found the tool easy enough to use that our 100 or so business continuity planners can use the tool to exercise their call trees and can utilize the tool to send targeted communications.

Vendor Response

by xMatters on February 20, 2017

Hi Kelley. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

xMatters makes things easier

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: It's very easy to use. Easy to explain to end users and show them how to navigate around their user profile.

Cons: xMatters doesn't have the ability to make large changes to users or groups. An example would be if a new manager has been hired, to change the on call groups he manages I will need to click and load each group. There isn't an option to open in new window either. Or if a new manager takes over a group, I will need to go to each individual to change their supervisor to the new manager. Some managers can have 50+ individuals that report to them.

Overall: xMatters has made contacting on-call personnel a much easier process. Our company would use excel sheets for each department who had people on call. There was room for user error from not updating the excel sheet on the manager side to no reading the right phone number on the user side. With xMatters it take the hunting for the right team and number out of the equation. The users are able to search for the team they need and can easily message them using the built in messaging feature. Also, having on call individuals being able to immediately join bridges is a huge advantage. xMatters will continue to benefit out company in more ways when we integrate with ServiceNow.

Recommendations to other buyers: Please see Cons.

Vendor Response

by xMatters on February 17, 2017

Hi Steven. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. We are always looking at ways to improve our product and your feedback around easier administration of groups has been shared internally. The next time you speak to your CSM, please bring it up with them as well. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements.

My Xmatters Experience

Jan 19, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Ease of set-up

Cons: Not easy to customize to fit specific needs.

Overall: We use this tool for escalations and paging of Incident and Request that are High Urgency and Priority, so Admin can be notified that a ticket has arrived that requires immediate attention. Xmatters works great for this. The one drawback to Xmatters I see is that it is difficult to customize groups to fit different shifts and needs over multiple other groups that may have schedules in place specific to those groups.

Recommendations to other buyers: no

Vendor Response

by xMatters on February 17, 2017

Hi Dean. Thanks very much for leaving an xMatters review on Capterra and for your comments. We are continually looking at ways to improve our feedback and your comments on group scheduling has been shared internally. When you speak to your CSM next time, please bring it up with them as well. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements.

Very Great Product

Jan 20, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: What I like the most is how easy the product is to use and how quick and knowledgeable the customer support is .

Cons: Wish there was a little more visibility into the subscriptions of users from a admin perspective.

Overall: I use xMatters on a daily basis as the SME for my company. The product is very easy to use and does its intended function very well. The best part in my experience is the very quick and knowledge customer support that I receive no matter the question.

Recommendations to other buyers: Keep up the good work.

Vendor Response

by xMatters on February 20, 2017

Hi Antwane. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. We have shared your feedback internally regarding better visibility to subscription of users to our internal team. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements.

Page your support team easily

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easily customizable

Cons: Reporting features can be improved

Overall: Simple user interface, easily customizable. My company uses it to setup on call rosters. We setup our team rosters based on shift and also set the device priorities, and it follows the complex rules . We love this product

Recommendations to other buyers: No

Vendor Response

by xMatters on February 20, 2017

Hi Jisu. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. Additionally, we will also be improving our reporting capabilities over the next few releases.

xMatter Rating

Jan 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Paging functionality for the most part. Easy to navigate screens.

Cons: From my experience, we had issues with limitations on how we can use it for events.

Overall: We use xMatter for paging. Seems to be a good overall application to use. xMatter support is great and works with us on customization to fit our needs.

Recommendations to other buyers: Support and xMatter team is great. They are open to customize and help build the system to work for all.

Vendor Response

by xMatters on February 20, 2017

Hi CJ. We are so happy our product is working well for your business and appreciate you taking the time to review. The next time you are working with your CSM, talk to them about your use case for events to see how best you can leverage xMatters for it. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

xMatters product & support

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I like the ease of use and the fact it let's me engage users I need to aware them of issues in a quick manner.

Cons: I'd like the logs to be able to extend out a quarter at the least and preferably 6 months. This is helpfully come mid-year and end of year reviews to rate response time from the on call people.

Overall: This is a product that we use to support the business. We use it for notifying on call when problems or issues arise. I appreciate the support we get from the xMatters team anytime a question arises. Thank you.

Recommendations to other buyers: Not about the software but Just Pearson who is our rep. has been great.

Vendor Response

by xMatters on February 20, 2017

Hi Chris. We are so happy our product is working well for your business and appreciate you taking the time to review. We have shared your feedback around the desire to have access to more historical data to our internal team. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

xMatters really does matter!

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Plenty of tools and resources to educate yourself.

Cons: Too much information that doesnt pertain to all.

Overall: Awesome tool to keep management informed and help your business stay afloat Before and After - should a disastrous events occur.

Vendor Response

by xMatters on February 20, 2017

Hi Ranee. We are so happy our product is working well for your business and appreciate you taking the time to review. We are always looking to improve our user interface and if you have specific feedback, please share them with your CSM. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Kellogg xMatters Instance

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: We love doing business with xMatters and our experience has been nothing but Grrrreeaat!

xMatters has proven to be a key component of our automated incident and notification system.

Vendor Response

by xMatters on February 16, 2017

Hi Brian. Thank you for taking the time to leave a review for xMatters and so happy it has been a Grrrreeaat experience. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Great experience with xMatters

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Simple UI, easy to use, develop

Cons: Though the mobile app works really well, it would be nice to see more functionality built into it.

Overall: I've been an xMatters customer for over 5 years now - used it while at my previous company and then implemented it at my current company. During this time I have seen great improvements with the features and integrations. The quality of the product is superior to some of the other's that I've seen on the market. Customer Service is more than just a support function, they truly work with you, providing guidance and help you build out a process catered to your organization.

Vendor Response

by xMatters on February 20, 2017

Hi Renuka. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Awesome Tool

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to manage

Cons: Search options can be further improved

Overall: I strongly recommend this tool if you want to avoid all hurdles in your day to day support activities .

Vendor Response

by xMatters on February 20, 2017

Hi Venkata. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

xMatters Xperience

Jan 19, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
Likely

Pros: Team configuration and its mobile app

Cons: ease of use

Overall: Generally, xMatters is an awesome tool it allows me to monitor job status and be able to define team's on-call rotation. However, I'm having some issue as to the ease of use of its tool, not that bad though.

Vendor Response

by xMatters on February 17, 2017

Hi Yolly. We are so happy our product is working well for your business and appreciate you taking the time to review. We are always looking at ways to make our product easier to use so the next time you talk to your CSM please provide some specific examples of how we can improve its use. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Great product to make easy incident management

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Manage people, groups, and mail notifications.

Mobile app is supported

Cons: No found any cons at this time

Overall: Excellent tool by its functionality and its flexibility. Save time and money to find a right resource to resolve an issue.

I really like the system and would recommend others to consider using it.

Vendor Response

by xMatters on February 17, 2017

Hi Miguel. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

xMatters Experience

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: As an developer and message sender for xMatters at Principal I find it easy to design and set up messages from daily information messages to select groups to emergency messages to the entire amount of employees.

Vendor Response

by xMatters on February 20, 2017

Hi Shaun. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Happy with Xmatters service

Jan 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: you can customize your notification according to your needs, your time frame.

Cons: Digging for logs for any issues :(

Overall: I just wanted to say few things that it is one of the reliable tools for notification and one of the best functionality is that you can customize your notification according to your needs, your time frame.

Best technical support I have ever worked with.

Recommendations to other buyers: I just want that Digging for logs should be more easy.

Vendor Response

by xMatters on February 17, 2017

Hi Gaurav. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. We are always looking at ways to improve our product and I have shared your feedback around digging through logs with our internal team. Please bring it up with your CSM the next time you talk to them. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements.

Room for improvement

Jan 27, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: Sending a message is easy.

Cons: The text to voice is sometimes unclear, and have to give the teams instructions.

Overall: At KARL STORZ it confounds us that we are not able to send notifications to entire organization without jamming the switchboards. There are also functionalities that need to be enhanced to give my team the ability to fully use the system, i.e., with a dynamic recipient list only the first ten names can be seen, not able to scroll through the others. This showed up when a common name was request and there was more than 10 of them and there was not way to confirm the correct one was included.

Recommendations to other buyers: Our team is always asking for something that is not offered, and I can't believe that we are the only ones. I would recommend to be ready to enhance the system to make it exceptional.

Vendor Response

by xMatters on February 20, 2017

Hi Glenda. Thank you for your feedback. We take our customer¿s feedback to heart. The good news is that in our upcoming release we will be addressing one of the challenges you are facing with the Dynamic Recipient List only showing 10 names. We have improved our search features and and this should address your concern. Additionally, we have been working on our text to voice capabilities and you should have seen an improvement in this area. If you haven¿t, please contact your CSM and they will work with you on it.

Good enough

Jan 20, 2017
4/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Good quality in the calls

Cons: Layout very confuse

Overall: The layer is complex to configure, and Is not very user friendly, works fine but could be better if we can manage more setting to configure the shift rolls.

Recommendations to other buyers: Provide more options to configure the shift roll

Vendor Response

by xMatters on February 20, 2017

Hi Dino. Thanks very much for leaving an xMatters review on Capterra. It is appreciated by all of us. We are always looking at ways to improve our user interface so if you have specific feedback on some of the challenges you are facing, please let your CSM know. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements.

First Cash / Cash America Review - Kevin Ownbey

Jan 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: I have had an overall great experience. The features and functionality of all of the software that we use is easy and friendly. Also is very informative.

Vendor Response

by xMatters on February 17, 2017

Hi Kevin. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Great Customer Support -I really like the cloud version for it's up time and availability.

Jul 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Notifications are 100% delivered

Ability to format notifications with company skin

Very powerful call schedule rotations

Cons: Cost per license and support

Cannot view call schedules in the past.

Direct AD authentication is not available.

Overall: Reliability of notifications.

Cloud version - all upgrades are handled by xmatters.

top shelf software

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: works well, not buggy

Cons: cost

Overall: easy to use, does what is says and is fool proof. what more could you want. support is out standing and the folks are great to work with.

Vendor Response

by xMatters on February 17, 2017

Hi Jeffrey. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people.

Deliver Manager

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: schedule multiple shift roster. This helps us to defined all onshore and offshore shifts.

Also, availability on iOS is great.

Cons: nothing much

Overall: This is really an efficient and effective tool that helps to reach out to team and escalation contacts as we expected.

Recommendations to other buyers: I think more features can be provided on iOS software..

Vendor Response

by xMatters on February 17, 2017

Hi Nageshwar. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

I have had a great experience with xMatters till date.

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Interface

Cons: Few Predefined message templates could be provided with would ease the process of page out.

Overall: I have been using xMatters for quite some time now and it has been a great experience overall. I love the interface and features.

Recommendations to other buyers: None

Vendor Response

by xMatters on February 17, 2017

Hi Ashish. We are so happy our product is working well for your business and appreciate you taking the time to review. We are always looking at ways to improve our product and service our customers. Please work with your CSM on the types of templates you are looking for so we can internally review them. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Best alert system I've used

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ever since I started using the xMatters system I have not made any issue. I am working on the NOC and its very critical to have an up and running system of notifying management.

Vendor Response

by xMatters on February 17, 2017

Hi John. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Pretty good

Jan 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It works as advertised.

Cons: The way the calendar displays who is on call.

Overall: xMatters, on the whole, is a good product. The calendar view could use a little work. You really have to look hard to tell who is really on call especially if someone is doing a temporary replacement and they don't replace the person for their full shift. Other than that it work like it should.

Vendor Response

by xMatters on February 20, 2017

Hi Sandy. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and in it we are improving our Who's on Call report so we hope it addresses your concerns.

A software company that listens.

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and continual improvements.

Overall: xMatters is a company that listens to their clients' needs. Both the web and mobile applications are user-friendly and always improving based on feedback. The support and engagement from the staff is superior. Everything you need is on their website providing transparency and trust to potential customers.

Vendor Response

by xMatters on February 17, 2017

Dear Jennifer. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

xMatters is a good product

Jan 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Being SaaS-based, setup and maintenance of the product itself are effortless. This also provides availability regardless of the outages in your environment-a big plus.

Cons: Integrations and professional services

Overall: As this is SaaS based, it was very easy to get setup. The mobile app is easy to install and use and works well. The product has good logging which has been useful when people indicate they didn't get notified, and we are able to identify the cause (e.g. they are setup for email only and wonder why they didn't get a call). As a standalone product, this is good. Integrations have been somewhat challenging and professional services disappointing in the time required to get things done.

Vendor Response

by xMatters on February 17, 2017

Hi Ken. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and we have invested heavily in improved integration capabilities. This will hopefully allow you to integrate more easily with tools in your ecosystem. Additionally, we have made some improvements in our mobile application.

Great product supported by great people

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, intuitive, full featured, great support staff, easy to administer

Overall: We use AppDynamics for our business, and we have found that troubleshooting has never been easier. Excited to see what happens in the years to come, but it's already so mature for what you get. Highly recommend.

Vendor Response

by xMatters on February 16, 2017

Hi Troy. We are so happy our xMatters product is working well for your business and it is helping your team troubleshoot more easily. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

xMatters is a nice alerting solution

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been running xMatters now with positive results. The ability to create multiple alerting schedules, different escalation criteria, and different communication plans makes this a great tool to work with. The tool is very easy to understand, and easy to train our end users on. The team from xMatters has also been very helpful and communicate well.

However we have been desperately waiting to get the ability to put recipients on the subscription menu as an option. This will greatly help out our managers who want to be alerted as an FYI but not have to be directly placed in an oncall rotation for all of their groups. PLEASE make this available soon!

Thanks!

Vendor Response

by xMatters on February 16, 2017

Hi Scott. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. I was personally excited to read your perspective about putting recipients on the subscription menu. This is feedback we are sharing internally. Reviews also allow prospective customers to get an idea of what it¿s like to work with xMatters as a company and what the product experience will be like. Thanks for taking the time. It is appreciated by all of us. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements.

Easy, Simple to use

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple, Reliable, Feature rich

Overall: xMatters has been a very reliable, user friendly application for both admins and end users alike. Highly recommended.

Vendor Response

by xMatters on February 17, 2017

Hi Mark. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Unimpressed

Jan 19, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: In the end, it meets our need, but could be much better.

Cons: See previous comment

Overall: I have no comment as to Support or Value, I am only a user. My Sys admin uses support, and I don't know what was paid for the product. As a user, I find the interface to be extremely confusing, even frustration. Even after I've figured out how to do something, next time I need to do it, I have to re-figure out how. Not intuitive. Also, the process to replace a person in rotation (say for a short vacation) is unnecessarily complicated.

Vendor Response

by xMatters on February 17, 2017

Hi Mark. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We are always looking at ways to improve our user interface to make it even more intuitive and easier for our end-users. We have a number of new features coming in the next release that should help address some of your challenges. If you have additional feedback, please contact your CSM and they will be happy to assist you.

Great tool for on-call support and conference call trouble shoot.

May 31, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1.Easy to use

2.Very user friendly

3.Notifications are great

4. Very simple to use, efficient and effective tool

5.Very good customer support

6.Stable and robust tool

Cons: 1.Cost of xMatters tool license

2.User can't see all older schedules

3.Active directory authentication is not good

4.Search options and filters are not thumbs up

Overall: Great tool for on-call support and Service.

Great customer support

Jan 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have worked with xMatters consulting and support over the last year very closely in implementing the On Demand version (switching from the On-Premise version of xMatters within our company. The Consulting resource who was on site assisting with the implementation was very knowledgeable and a great asset to have in guiding us through the process. The transition went smoothly and he has continued to provide support over the last year.

Additionally, I have opened up numerous support tickets over the past year and have gotten great assistance. Their knowledge and especially the response time is excellent. Many times they will respond with an answer within 30 minutes.

All of that being said my company is receiving many benefits from the xMatters product and look forward to our partnership in the future.

Vendor Response

by xMatters on February 16, 2017

Hi Robert. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Major Incident Manager

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The response, prompt for the request. and able to solve problems in time.

it's very helpful toward dealing with the major incident.

reduce our time to find the right resources.

Thanks!

Vendor Response

by xMatters on February 17, 2017

Hi Michael. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

xMatters Review

Jan 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use.

Overall: We recently switched to xMatters from another mass notification program. xMatters is leaps and bounds ahead of other systems out there. The program is easy to use, and we love that we can create messages and pre-record them to execute on a moments notice. This has allowed us to improve our communication in different ways now that we can reach folks easily and efficiently. xMatters is a great tool!

Vendor Response

by xMatters on February 16, 2017

Hi Jillian. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment and glad our product is doing so well for your business. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

My XMatters Experience

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We use Xmatters at our company for our ERT and SEMT notification. Xmatters is capable of supporting emergency mass notification to all site employees at the click of a button. I like the tracking feature where you can view live reports to know who and when your audience receives these communications. The conference Bridge (dedicated conference line) is another great feature and can be included in your message; stakeholders can be connected to the call with minimal keystrokes.

Customer support is a real plus and they guide you through the design and customization for your individual needs. Custom templates make this a very user-friendly application that is easy to use by your stakeholders.

Another plus is that you can send and monitor messages from either your laptop or your smartphone.

Vendor Response

by xMatters on February 17, 2017

Dear Lisa. You can¿t see me but we¿re totally doing happy dances at our desks. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people.

Systems Support Associate

Jan 24, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: xMatters has evolved into a user-friendly format that meets our department's need to establish our on-call tree functions.

Vendor Response

by xMatters on February 20, 2017

Hi Deonna. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

xMatters Review

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Our company uses xMatters as a notification tool for our global service delivery. It sends a specific alert message to our engineers so they can respond to urgent tickets raised by our clients in time. The xMatters support team is very responsive and helps us customize the platform based on our business requirements. I look forward to seeing more features and reporting functionalities from xMatters soon.

Vendor Response

by xMatters on February 20, 2017

Hi Rachel. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. Additionally, we will continue to improve our reporting capabilities over the next few releases.

Simple Tool With Great Potential

Jan 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The subscriptions

Groups

Message customization

Cons: Though I understand the reasoning, the fact that I cannot administrate certain parts of the application causes some delays.

Overall: Since we have not yet taken full use of the system I can only go by what I have experienced so far.

The application holds a lot of functionality that is likely to ease some of the work we put into finding the right recipients for the right information. The fact that we can create subscriptions based on form properties will have great influence on our daily operations

Recommendations to other buyers: Be creative with the way you use the system. There are so many possibilities, when you start to think how the various functionalities work together.

Vendor Response

by xMatters on February 17, 2017

Hi Casper. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. We are always looking at improving our capabilities and improved administrative capabilities is one of them. If you have specific examples, please share that with your CSM so we can review internally. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements.

Fantastic service!

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease to work with client management and development teams. Software functionality is not heavily used for my customer but what is, is seen of great value to the client business.

Cons: n/a

Overall: xMatters provides a hugely valuable and appreciated service to the client business when managing critical communications to senior stakeholders.

Vendor Response

by xMatters on February 20, 2017

Hi Paul. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

TTS quality

Jan 12, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: TTS quality can be inconsistent. So much so that we're looking for ways to minimize its use. It's not uncommon to receive complaints after a mass notifies from our internal user community including VIPs. We're continuing to work with support (high marks) to address.

Vendor Response

by xMatters on February 17, 2017

Hi Mike. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Recently we made a change to our TTS solution and hopefully you are seeing an improved quality as a result of this effort. If you continue to have challenges, please reach out to your CSM and they will work with our support and engineering teams to address it. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Great Customer Support!!

Jan 23, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: xMatters really has a great customer support. I receive response within no time. Keep up the good work.

Feature wise also lot of new functionalities have been implemented. Havnet got a chance to review everything but will definitely take a look.

Some folks at the organization still find it hard to use. If there is a video guide to various functionalities, it would be very beneficial.

Vendor Response

by xMatters on February 20, 2017

Hi Maurya. We are so happy our product is working well for your business and appreciate you taking the time to review. Please visit our learning site as there are a lot of videos to provide information about our product: http://www.xmatters.help/. If you'd like to see others, please let your CSM know. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

xMatters - Easy to use

Feb 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: ease of use.

Cons: none so far.

Overall: xMatters communication tool is simple to load (via the app) or use via the web and easy to train others on for use if you have teams in the field, other offices, etc. I've used multiple tools in this realm and this ranks up there with the others, if not even better for ease of use.

Recommendations to other buyers: no.

Vendor Response

by xMatters on February 20, 2017

Hi Steve. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Satisfied xMatters User

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The District of Columbia had an issue with on-call responsiveness and incident remediation. With xMatters, the District of Columbia was able to cut the on-call response times to less than 5 minutes, as opposed to 15-20 minutes. Also on average engineers are able to recognize and remediate an incident well below our set MTTR. I would recommend that all businesses that require detailed scheduling and on-call look towards this product because it was simple to set up and deploy.

Vendor Response

by xMatters on February 16, 2017

Hi Lakeith. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We are so excited to hear about the benefits that you are seeing with our product. Our next release is coming in March and hope you are excited about some of our new features including enhanced timeline reporting.

(x)Matters

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using (x)Matters for some time now and could not have selected a better product! Everything from managing our Information Technology on-call schedules, Emergency notifications, integrated systems and the simply amazing support have all been a pleasure.

Every single person we have had the chance to work with has been amazing, they make the entire experience very personal and will go to no end to make sure we have exactly the product we need.

Vendor Response

by xMatters on February 20, 2017

Hi Cameron. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Arla xMatters training

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use

Flexibility

Support

Cons: Can be a little difficult to set up your templates

Overall: Went to London for the launchpad training. The course was very well planned and it gave me a great insight in what the system is able to do. I am very positive, and I have a good feeling that this will be an extremely useful solution for Arla in the future.

Vendor Response

by xMatters on February 17, 2017

Dear Jacob. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our LaunchPad team. We hope to keep wow¿ing you with our products and our people.

xMatters On Demand

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Moving from an On Premis version to On Demand has been a great leap. There is so much flexibility with the tool which has enabled us to manage the current On Call scenario more easily and enabled the business to communicate more effectively with their customers. The added benefit of ease of integrating has allowed us to create a more simple seamless solution to the business.

Vendor Response

by xMatters on February 17, 2017

Hi Indy. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and in it we will have some additional improvements in our integration capabilities that we hope your organization can take advantage of.

xMatters Communication

Jan 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We use xMatters for major incident management communication as well as on call support team engagement. The product is easy to use with multi-channel communication streams to meet all end users needs. Form building is quite easy and pleasing to the eye with the use of HTML and embedded gif files. Communication forms can be pre-populated to minimize the keystrokes necessary for the sender for quick notification. xMatters support is great, with a dedicated Client Success Manager and 24 X 7 engineers.

Vendor Response

by xMatters on February 17, 2017

Hi Brian. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Broad Application, Attention to detail

Jan 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: While building a rapid notification system for a health system with 14 hospitals, 25000 employees, and multiple clinic locations, I have found that xMatters provides me with the attention to detail to insure prompt, correct notifications coupled with ease of set up. We are engaging xMatters to enable our transition to plain language emergency announcements, away from the traditional "color" codes.

Vendor Response

by xMatters on February 17, 2017

Hi Tony. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Good Product.

Jan 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The integration between HP Service Manger and xMatters Cloud solution allows us to do custom notifications - Over all this has been a good experience. The only issues this past year have been with the many updates to the xMatters App and the iOS 10 operating system.

Vendor Response

by xMatters on February 17, 2017

Hi Bob. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements which will allow you to integrate more easily with tools leveraged by your organization. We will also be releasing some new mobile features as well.

3rd Emergency Notification System we have used

Jan 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. The mobile app allows sending of messages. The speed of the interface is much better than previous products we have used.

Cons: Overall reporting is good. There are a few reports I'd like to see added.

Overall: I work for a major Fortune 50 company in the last 10 years we have tried 3 different systems.

We have found that xMatters have great customer support and the staff has been very helpful.

The user interface is easy to use and the mobile app is also very easy to use. While no system is perfect I give them 4 stars.

Vendor Response

by xMatters on February 17, 2017

Dear Daryl. You can¿t see me but we¿re totally doing happy dances at our desks. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our support team. We hope to keep wow¿ing you with our products and our people. Please work with your CSM on reports that you would like to see added to our product.

No regrets!

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: simple to use right out of the gate

Cons: it's easy to get overwhelmed with all the options

Overall: We had quite a few options on our purchase of a tool to help facilitate notifications - from our research xMatters was a clear choice. They have really started to enable a lot of integration content through self-help which I really like a lot.

Recommendations to other buyers: have a plan before you start configuring all the options

Vendor Response

by xMatters on February 16, 2017

Hi Kalani. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. Our next release is coming in March and we hope you are excited about our integration enhancements which will further improve the capabilities that you have already started.

Great Customer Service!

Feb 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: xMatters has amazing customer service! Whenever we have an issue they are right there to fix it and work with us and around our schedules. They have made good upgrades to the system to help fit our needs and hopefully benefit their other users. They are fairly priced and make the system very user friendly that training takes almost no time at all.

Vendor Response

by xMatters on February 20, 2017

Hi Tamra. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Hands down the best platform in this space

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After doing hands on demos with several incident management tools, our organization found that the features and flexibility provided by xMatters met or exceeded our requirements in ways that other solutions couldn't. They're team has always been engaged responsive and professional and adopts our feedback into tangible changes to their product.

Vendor Response

by xMatters on February 20, 2017

Hi Chris. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

On Demand Integration

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Being involved in the migration of our on premise notification product, to xMatters On Demand has been quite a smooth transition. I have been very pleased with the ease of integration and the support that we receive from xMatters - I love the mobile app and the slick interface. Our customers love the look and feel of the product.

Vendor Response

by xMatters on February 17, 2017

Hi James. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and and even more new mobile features.

Excellent tool

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Earlier it was always a night mare to keep track of who is the support person and whom to reach out but xMatter life became simple , it is one single tool that maintains all the information about the groups , individuals their contacts and most importantly it will automatically rotate the on-call of the team automatically. I strongly recommend this tool if you want to avoid all hurdles in your day to day support activities .

Vendor Response

by xMatters on February 20, 2017

Hi Venkata. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

xMatters - Great find me follow me tool.

Jan 19, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Flexible schedules, messages, reporting and accountability

Cons: so many options, it can get confusing for new people

Overall: xMatters allows us to schedule technicians anytime of day or night. It allows teams to be as flexible with there schedule or as detailed. Their training modules and help site is fabulous, I can always find the answer to my question.

Recommendations to other buyers: understand how the schedules work and keep it simple

Vendor Response

by xMatters on February 17, 2017

Hi Nate. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Great product, great value.

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: xMatters has given us the flexibility to create on call rotations as well as blast notifications that ensure we never miss an alert or notification. The mobile app is a nice surprise. It is handy, accessible and is easy to configure. All in all, this is a great tool that really helps our business stay on top of problems, quickly and effectively...and it's really easy to use which is always a plus.

Vendor Response

by xMatters on February 17, 2017

Hi Dennis. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and improved mobile capabilities.

Great Product!

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How reliable it is.

Cons: None

Overall: I am able to locate on-call support personnel reliably with this product. It is easy very easy to use. Thank you!

Recommendations to other buyers: No.

Vendor Response

by xMatters on February 17, 2017

Hi Veronica. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Rick's review

Jan 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Comments: Love the product hate the cost. Takes some time to get familiar with how to setup groups and schedules but once you have it down its set and forget. The reporting needs a lot of help sadly and being on their cloud not having logs hurts as well. Needing to trend data that only goes back 30 days and no API to extract the data is not beneficial.

Vendor Response

by xMatters on February 17, 2017

Hi Richard. Thanks very much for leaving an xMatters review on Capterra. We are always looking at ways to improve our product and your feedback on reporting is important. We will be sharing this internally. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements.

Excellent product and customer service

Jan 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer service at xMatters is fantastic, personally would like to call out Dane Q and Simta, they have been extremely helpful and responsive to my numerous queries. Overall product is good and easy to use, however I am still learning the set up and developing comm plans is taking a bit of time, although I am glad that your team is here to help!

Vendor Response

by xMatters on February 17, 2017

Dear Yulia. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Love this product!

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: How quickly the messages are sent and received

Cons: Nothing off the top of my head

Overall: This has been an amazing tool that reaches all our staff with notifications in seconds! We have had this product for a few years now and really utilize it on so many levels.

Recommendations to other buyers: Highly recommend

Vendor Response

by xMatters on February 17, 2017

Hi Amber. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Great Product

Feb 03, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We use this product for emergency announcements to our staff, for opening hour changes or closings due to inclement weather. We also utilize this as a form of communication across our safety team for immediate notifications whether people are in the office or out.

Vendor Response

by xMatters on February 20, 2017

Hi Amber. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

xMatters Simplifies Alerting

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: xMatters has provided excellent alerting processes to our organization. We are very simply able to alert those that need to take action. The notifications are very customizable so our admins are able to receive them via the channel they prefer. Escalation is also very simple to configure ensuring that critical alerts get immediate action taken.

Vendor Response

by xMatters on February 20, 2017

Hi Randy. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Helpful tool/software.

Jan 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have a great experience with the xMatters tool. It has helped make it easy for our NOC to quickly page out to our on call teams when there is an issue with our system. It also has great integration tool that can be used to integrate with Slack.

Vendor Response

by xMatters on February 17, 2017

Hi Sompasong. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Excellent product

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Not any cons that I can find

Overall: From the start xMatters staff made it extremely easy to understand the product and benefits. They assisted us in every way with online learning, setup and configuration of the product. And they continue to reach out to see if all our needs are taken care of... the best customer service I've ever had with a product like this. And the product is easy to use and works great!

Recommendations to other buyers: None at this time

Vendor Response

by xMatters on February 20, 2017

Hi John. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

CA Technologies xMatter experience.

Jan 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: We have been using the software for 5 years now and it has met all of our needs to this point. We love the Shift Scheduling and how easy it was to integrate with ServiceDesk alert process.

Vendor Response

by xMatters on February 17, 2017

Hi Bob. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements which will make it even easier to integrate with tools in your ecosystem.

Easy Peasy

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: This software is one of the easiest I have ever integrated into an Operations group. Once you set up the Application, add your user groups, and add the On-Demand connectivity....You can sit back and let the Notifications take off!!

Vendor Response

by xMatters on February 20, 2017

Hi Dan. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Flexible and feature-packed

Jan 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: xMatters is an amazing system for notifications. The flexibility of being able to configured many different notification devices and types in addition to easy self-service scheduling for teams makes this a very powerful platform.

Vendor Response

by xMatters on February 20, 2017

Hi Jason. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Excellent tool!

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love xMatters! We use it for our disaster recovery methods. I love that you can enter a call tree of people and can push one button and send the same message to a number of people at once in the department and not forget anyone! Being able to check in to see who has not responded is a great feature as well.

Vendor Response

by xMatters on February 17, 2017

Hi Nikkole. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

xMatters@ARC

Jan 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use.

Cons: Can't think of any.

Overall: Ease of use and integration with other systems such as ServiceNow were selling points, and top-notch support has kept us on as loyal customers for five years.

Vendor Response

by xMatters on February 17, 2017

Hi Jeremy. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Convenient scheduling and escalation

Jan 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: xMatters has proved to be a very useful tool for our company. Setting up schedules and escalation rosters is a breeze and our users like the ability to configure their own devices and notifications.

Vendor Response

by xMatters on February 17, 2017

Hi Alex. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

xMatters way to go!

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We had great experience with brand new installation of xMatters. Consulting team was very knowledgeable. A very successful implementation. Client Success Manager supported all the new release migration very efficiently. All the release migrations were carried out without any problems.

Vendor Response

by xMatters on February 17, 2017

Dear Sucheta. You can¿t see me but we¿re totally doing happy dances at our desks. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people.

Kelvin's Review

Jan 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: The Manual notification tool used in Connectit works very well. It saves time from looking up a number in xmatter. But looking up departments and numbers work well also.

Vendor Response

by xMatters on February 17, 2017

Hi Kelvin. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

XMatters Complex but Useful

Jan 17, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The amount of functionality and ease of use.

Cons: A lot of time needs to go into setup.

Overall: xMatters has a lot of setup required before use. After the setup and permissions are done, the software works like a charm and is very useful.

Vendor Response

by xMatters on February 17, 2017

Hi Paul. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Amazing product

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and the call or message option is very good

Cons: Could not find any

Overall: It's an amazing product and I am using this very frequently. It is simple to use. You can schedule call or message timing in it as per your convenient

Vendor Response

by xMatters on February 17, 2017

Hi Sunny. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.