# xMatters Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about xMatters Software - reviews, pricing plans, popular comparisons to other IT Management products and more. Source: https://www.capterra.com/p/116750/xMatters --- # xMatters Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) xMatters ## What is xMatters? xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. xMatters automates and brings structure to communication so you can proactively prevent outages, resolve incidents, and keep the right people informed. xMatters brings your toolchain together to empower IT and Development enabling the connectivity among your solutions as well as the handoffs in your process. Get xMatters Free! ## What is xMatters used for? [Incident Management](https://www.capterra.com/incident-management-software/)[IT Management](https://www.capterra.com/it-management-software/)[Website Monitoring](https://www.capterra.com/website-monitoring-software/) Top alternative Featured Overall rating Based on 141 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Starting price $9 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for xMatters?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.everbridge.com&name=xMatters) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### xMatters 4.6 (141) VS. [4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting Price $9 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (140) Ease Of Use 4.8 (237) Value For Money 4.3 (130) Value For Money 4.9 (224) Customer Service 4.7 (131) Customer Service 4.8 (210) ## xMatters alternatives [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (733)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (195)](https://www.capterra.com/p/118128/New-Relic/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (1,715)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting price $795.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/116750/xMatters/alternatives/) ## FAQs about xMatters Overview ### What problems does xMatters solve? xMatters solves missed alerts, outdated on-call spreadsheets, slow escalations, and chaotic incident communications by automating schedules, multi-channel notifications, acknowledgements, and conference bridge coordination. IT operations, service desk, NOC, security, business continuity, and emergency response teams benefit most when critical issues need the right people reached immediately. Answer based on 110 reviews Overview ### Which roles and teams benefit most from xMatters? xMatters is most used by IT managers, service desk administrators, software engineers, and infrastructure teams that need fast incident notification and on-call coordination. Business continuity, disaster recovery, and compliance leaders rely on it to escalate critical issues, automate response workflows, and keep stakeholders informed during outages and operational disruptions. Answer based on 83 reviews Overview ### What company size and specific industries is xMatters built for? xMatters is designed for IT teams of any size, from small startups to large enterprises, including DevOps, IT Ops, NOC, support, engineering, service desk, major incident management, and system administrators. It fits organizations that need coordination across technical operations and support functions. Features and Usability ### What are the key features of xMatters? xMatters includes core incident response features like notification management, alerts and escalation, incident management, and on-call scheduling. Differentiating capabilities include multi-channel communication by SMS, email, voice, and push notifications, plus integrations with ServiceNow and other tools, self-service user device preferences, and role-based permissions for administration. Answer based on 62 reviews Pricing ### How much does it cost and what fees or limitations are included? xMatters offers a free plan, with paid tiers starting at $9/user/month for Starter and $39/user/month for Base; Advanced requires a custom quote. A free trial is available. Reviewers often call licensing costly or confusing, especially for small teams, though some still say the value is worth it. Answer based on 15 reviews Integrations ### Which third-party tools and platforms does xMatters integrate with? xMatters integrates with Jira, JIRA Service Management, Confluence, AppDynamics, BigPanda, Nagios XI, ManageEngine ServiceDesk Plus, and Loggly. It supports over 20 integrations overall, spanning IT service management, monitoring, identity, and operations tools such as Cherwell Service Management, Centrify Identity Service, and Network Performance Monitor. Answer based on 13 reviews Getting Started and Support ### What training and onboarding options does xMatters offer? xMatters provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover grouped learning sessions, documentation offers written reference, and videos provide visual walkthroughs for self-paced review. Answer based on 7 reviews Getting Started and Support ### What customer support options does xMatters offer, and how do users rate the experience? xMatters offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as fast, knowledgeable, and attentive, with timely ticket resolution and strong follow-up. Some mention setup and advanced integrations can be complex, making clear guidance and documentation especially important. Answer based on 37 reviews Ease of use ### Is xMatters easy to use? xMatters feels easy to use for many teams once setup is complete, but the first learning phase can be harder. IT teams and on-call administrators often like the clear interface, training resources, and mobile access, while new users and smaller businesses may find the flexibility makes configuration confusing at first. Answer based on 39 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Incident Reporting 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Task Management 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Incident Management 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Real-Time Monitoring 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Access Controls/Permissions 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Activity Dashboard 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities xMatters 44 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Plan and implement business continuity measures in case of unforeseen events Assemble applications and processes by dragging over and arranging pre-built components Receive and/or send email notifications for urgent updates, requests, or other information A chronological record of actions or occurrences within a network, software, or process Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Schedule predetermined or ad hoc maintenance services and labor requests Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track the availability time for a designated network or website over a given period of time Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (140) 4.5 Based on 140 reviews ## Pricing Value for money 4.3 (130) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/116750/xMatters/pricing/) Free $0.00 It includes: - Automation - Call Management - Call Reminders - Engage Resolvers - Event Routing Rules - Incident Reports - Inicident Initiation - On-Call Scheduling - Shift Management - Track Resolvers Starter $9.00 Per User,Per Month It includes: - API Access - Automation - Call Management - Call Reminders - Engage Resolvers - Event Routing Rules - Incident Reports - Inicident Initiation - On-Call Scheduling - Push Notifications - Shift Management - Track Resolvers - Unlimited Integrations - Worflow Template Base $39.00 Per User,Per Month It includes: - API Access - Automation - Call Management - Call Reminders - Cloud Workflow - Engage Resolvers - Event Routing Rules - Incident Reports - Inicident Initiation - On-Call Scheduling - Push Notifications - Shift Management - Step Versioning - Track Resolvers - Unlimited Integrations - Worflow Template - Workflow Audit Trail Value for money 4.3 (130) 4.3 Based on 130 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (131) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (131) 4.7 Based on 131 reviews ## User reviews Overall rating 4.6 Based on 141 reviews Filter by rating 5(85) 4(50) 3(5) 2(1) 1(0) Mentioned topic Sorted by most recent NN Nour N. Tech and Security Consultant Hospital & Health Care ### "Xmatters is as a helpful as a coworker" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2025 Xmatters orchestrates all the security protocols I've designed for the company. I have to be vigilant to ensure that everything is working properly, but the software does the heavy lifting. By automating these tasks, I've reduced my stress at work: I plan the protocols, Xmatters stands guard and notifies me when there's any issue, and I supervise that everything is okay. Pros When we have a data security incident in the company, Xmatters activates the response protocols immediately: it organizes the team's action protocols according to their functions. Notifications are sent through various channels (SMS, app, call); and if one person is unavailable, it contacts the next. So, it's almost 100% certain that the people in charge will receive the relevant notifications when we have a vulnerability. Cons The learning curve is intimidating at first. We have to configure all the workflows and protocols we will follow. It's a tiring procedure, but it's worth it. After I became familiar with the interface, I started using the software quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VP Vidya P. Hadoop engineer Information Technology and Services ### "Xmatters does notify for things that matters" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 3, 2025 Overall xmatters is a handy tool for alerting and paging Pros It's very critical for production critical process for enabling paging Cons It's functionalities are limited and does not justify pricing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Juan P. Coder Computer Software ### "Innovative " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 25, 2025 Pros I like that it notifies the destined person when an issue or problem comes up Cons Honestly Im satisfied with it in general its been very helpful and facilitated a lot for us Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Mark B. IT Manager Information Technology and Services ### "A great ally in our security" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2025 When we have had an emergency in the company, the most complex issues have been solved very quickly: between 30 minutes and 2 hours. We have received notifications of incidents that we didn't really expect, so Xmatters has been a great help. Also, the prioritization of notifications has worked great for getting the right technicians to take care of the issue and also their replacement. Pros 1- I am amazed at how efficient the interface is. 2- The notifications are really immediate. 3- I can define the recipients of the notifications, so the teams have their tasks well determined. Cons The price is really high, but I consider it worth paying. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Soon Kit T. Enterprise Resiliency Officer Financial Services ### "Excellent tool for incident crisis management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 5, 2024 Very productive, easy to use, no lags, 24/7 operational Pros Realtime message broadcast for incident crisis management Cons License Cost is high. charge by message sent Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Tech kead Computer Software ### "Very good tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2021 Very good tool Pros East to configure and use. We are Saas customer and it is very good tool Cons Nothing I can think , I feel they got all covered Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VC Vincent C. Lead Software Engineer Hospital & Health Care ### "Easy to schedule on-call rotations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 20, 2021 xMatters helps us easily setup an on-call rotation and gives us great alerting features. Pros xMatters makes it so easy to set up on call rotations, switch the schedule around if needed, and plan our support structure. It's alerting functionality has also been pretty seamless in my experience. Cons Getting some of the reporting/metrics aspects of it is a little unintuitive at times, but otherwise it's been great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 24, 2021 Thank you Vincent for your review. We are so glad our solution is helping with on-call management and alerting at athenahealth. thanks again, Samantha Brown, xMatters Dan B. analyst Hospital & Health Care ### "Perfect tool for an On Call team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 29, 2019 Pros Great tool to help support our team's on call schedule. Once the schedule is set up it knows who to contact automatically. Cons None, we've found this software to do everything we need while we are on call. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 25, 2019 Dan, so glad to hear you are having a great experience using xMatters for your on-call needs. We hope you've been able to explore our integrations to start automating some of your incident management processes. Thank you so much for your review of xMatters, Dan! DD diandra d. Manager Retail ### "Great Customer Service Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 22, 2019 Great product, however, I think it is best used with people who have more IT and support skills, compared to those who are just starting out. Pros Super easy to use, and the customer service team is on it when you need help troubleshooting an issue. You don't even have to be very good at IT and can initiate the need for support, which greatly helps clients. It's easy to use, and makes scheduling a dream. Cons It's quite pricey, especially for a small business. We ultimately decided not to use it, because it was so flexible. It made it a bit hard to use and confusing at times, especially for those who do not have the best background in IT. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 25, 2019 Thank you Diandra for that honest feedback! We'll take your comments to heart. At xMatters we're always looking at ways to improve ease-of-use, especially for those just starting out! We do have a free product for ten users of less. While it does not offer phone or SMS capabilities it's a solid tool for small teams to get started. A short, simple xMatters 101 class has also proved helpful to novice users. It's worth checking out xMatters again! Again, thank you for sharing your experience with us! Krishna C. Senior Consultant Computer Software ### "xMatters for alerting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 2, 2019 Pros We use xMatters along with Jira to send out production pages to personal mobiles. Automated workflows, acknowledgements and escalations are great features. Cons The UI is not so intuitive especially for first time users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 20, 2019 Thanks for your review, Krishna. We're glad you're leveraging our integrations. Do check out our latest feature, Flow Designer (xmatters.com/flow-designer). It's visual interface makes automating incident management workflows even easier. Our UI is always in development. If you have changes you'd like to propose, visit our online community or send us a support ticket with your ideas so we can continue to improve. Thanks, Krishna! [View all Reviews](https://www.capterra.com/p/116750/xMatters/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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