# xMatters Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is xMatters the right IT Management solution for you? Explore 141 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/116750/xMatters/reviews --- xMatters 4.6 (141) [View alternatives](https://www.capterra.com/p/116750/xMatters/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of xMatters Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews MB Mark B IT ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “We have received notifications of incidents that we didn't really expect, so Xmatters has been a great help.“ March 12, 2025 VP Vidya P Hadoop engineerInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years. “It's functionalities are limited and does not justify pricing“ April 3, 2025 VC Vincent C Lead Software EngineerHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “xMatters makes it so easy to set up on call rotations, switch the schedule around if needed, and plan our support structure.“ May 20, 2021 ## Showing most helpful reviews Showing 1-25 of 141 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jacob F. System Engineer Telecommunications Used the software for: 2+ years ### "xMatters Alerts Review" October 12, 2018 4.0 OK, so the pro and the con are pretty much the same. Overall as a user of the xMatters notification system is was great, a network outage rolled in and we would hop on the bridge and start troubleshooting. An hour later management would hop on to ask for status updates. This isn't a complaint to xMatters but to management, just because you are on a bridge call mailing list doesn't mean you need to insert yourself and slow progress. Obviously this review is a bit of tongue in cheek, and the take away should be that it is a great notification system. Pros The ability to gather necessary personnel on an outage bridge call quickly and easily. Cons The ability for management to gather on an outage bridge call. Review Source Response from Everbridge October 15, 2018 Thank you for your review. We appreciate the kind words and are glad to hear that you enjoy our product! We'll pass along your feedback to the product team as well, so that they can better understand the challenges you are facing with status updates for management. NN Nour N. Tech and Security Consultant Hospital & Health Care Used the software for: 2+ years ### "Xmatters is as a helpful as a coworker" April 8, 2025 5.0 Xmatters orchestrates all the security protocols I've designed for the company. I have to be vigilant to ensure that everything is working properly, but the software does the heavy lifting. By automating these tasks, I've reduced my stress at work: I plan the protocols, Xmatters stands guard and notifies me when there's any issue, and I supervise that everything is okay. Pros When we have a data security incident in the company, Xmatters activates the response protocols immediately: it organizes the team's action protocols according to their functions. Notifications are sent through various channels (SMS, app, call); and if one person is unavailable, it contacts the next. So, it's almost 100% certain that the people in charge will receive the relevant notifications when we have a vulnerability. Cons The learning curve is intimidating at first. We have to configure all the workflows and protocols we will follow. It's a tiring procedure, but it's worth it. After I became familiar with the interface, I started using the software quickly. Review Source AA Aaron A. Service Desk Supervisor Information Technology and Services Used the software for: 1-2 years ### "xMatters is great!" January 17, 2017 3.0 xMatters is simple to use, efficient and effective! We began using xMatters for basic paging and messaging for specific departments and teams but have now evolved into automation and integration with a few of our essential tools like NewRelic, Nagios, and ServiceNow. We love the fact that how well xMatters has worked for us to the point we are looking into their BCM solution as well. We are more efficient, more informed, and have a much faster response time to incidents involving critical business elements. The staff is awesome! They are always on top of any questions or concerns we may have. Pros The ease of use is a plus for users who may not be familiar with this type of tool. It's easy to teach and well received. Cons The mobile app leaves something to be desired. Review Source Response from Everbridge February 17, 2017 Hi Aaron. Thank you for taking the time to leave a review for xMatters. Reviews help us make better products and offer outstanding service. We are so excited to see how many systems you have integrated our xMatters solution with including: New Relic, Nagios, and ServiceNow. You¿ll be happy to hear that we will continue to build on our integration capabilities and make it even faster for you to integrate with systems in your toolchain. Our next release is coming out shortly, so stay tuned for the video highlighting some of those features. We are always looking to improve our product and mobile is a focus for us. If you have specific feedback on how we can improve it, please contact your CSM and they will track it. MB Mark B. IT Manager Information Technology and Services Used the software for: 2+ years ### "A great ally in our security" March 12, 2025 5.0 When we have had an emergency in the company, the most complex issues have been solved very quickly: between 30 minutes and 2 hours. We have received notifications of incidents that we didn't really expect, so Xmatters has been a great help. Also, the prioritization of notifications has worked great for getting the right technicians to take care of the issue and also their replacement. Pros 1- I am amazed at how efficient the interface is. 2- The notifications are really immediate. 3- I can define the recipients of the notifications, so the teams have their tasks well determined. Cons The price is really high, but I consider it worth paying. Review Source Manish C. Release Manager-Senior Consultant Information Technology and Services Used the software for: 2+ years ### "Simple and Easy to use" March 27, 2019 4.0 It helps us to send out the outage / general notification through mail/sms and also is of great advantage to prepare on call rosters Pros It helps to keep the right people informed and helps to keep the communication organized and structured which proactively helps to avoid outages it also helps to provide ability to schedule call rotation Cons There are not much cons but possibly integeration can be done by with other itsm tools ,other than that is isif great use till now Review Source Response from Everbridge May 13, 2019 Thanks Manish! As you said, xMatters is designed to be both simple and effective at notifying the right people at the right time. We do offer options for integrating with many ITSM systems, check: xmatters.com/integrations. If an integration does not exist we have options to build one! If you have not looked at our support community or asked our support team for guidance we encourage you to reach out. Thanks again for your review! Krishna C. Senior Consultant Computer Software Used the software for: 1-2 years ### "xMatters for alerting" April 2, 2019 5.0 Pros We use xMatters along with Jira to send out production pages to personal mobiles. Automated workflows, acknowledgements and escalations are great features. Cons The UI is not so intuitive especially for first time users. Review Source Response from Everbridge June 20, 2019 Thanks for your review, Krishna. We're glad you're leveraging our integrations. Do check out our latest feature, Flow Designer (xmatters.com/flow-designer). It's visual interface makes automating incident management workflows even easier. Our UI is always in development. If you have changes you'd like to propose, visit our online community or send us a support ticket with your ideas so we can continue to improve. Thanks, Krishna! VR Verified Reviewer Self Employed Financial Services Used the software for: 1-2 years ### "Works Well in a Corporate Setting if you need Paging" December 22, 2018 4.0 The company I used xMatters with transferred our paging services here. It has a ton of useful features and is very responsive. Pages were sent quickly. Make sure you respond to pages appropriately or else you will be continuously paged. Just reading a page does not accept or reject it. If you don't have your profiles set up right for how you recieve pages, you can be paged multiple times for the same thing on all of your phone numbers. It can get frustrating if you don't properly change it. Pros Easy to set up profiles Easy to find contacts Fast and responsive Cons If you don't specifically set up your profiles, you can end up over-paging irrelevant people. Review Source Samantha H. Engineer II - Data NOC Telecommunications Used the software for: 1-2 years ### "Great Customer support" December 16, 2018 4.0 The ability to just have users locate their xmatters notification email and then join the bridge off of that is great. We all know it can be a bit like herding cats getting the bridge information to the correct individuals in a time of crisis. Xmatters just does that and you don't have to worry if the proper people have been notified or not. Pros Ease of use. Ability to have notifications go to specific groups and allow key individuals to join bridge calls immediately. Cons I have heard that running reports off it can be troublesome, we don't have many so I can't say as we had that issue. Review Source Joby K. Senior Storage Engineer Computer Hardware Used the software for: 1-2 years ### "XMatters User" March 26, 2019 4.0 Easy to use would recommend Pros Easy to create groups for alerting for on call purpose Cons Setimes it rotates main on call person after each alert Review Source Response from Everbridge June 20, 2019 Thank you for taking the time to tell us about your experience with xMatters, Joby! Our support team and the online community are a good resource if something isn't behaving quite the way you think it should. Thanks for the feedback! Anmol G. Analyst Chemicals Used the software for: 1-2 years ### "What matters" January 20, 2019 5.0 Pros User friendliness. Easy access to all features. Cons Difficult to track progress of various tasks. Review Source Response from Everbridge May 13, 2019 Thanks for the feedback, Anmol. If you want to expand on what you find difficult to track, feel free to open a conversation with us! We are happy to hear how you think we can make xMatters better. SB Steven B. Used the software for: ### "xMatters makes things easier" January 17, 2017 5.0 xMatters has made contacting on-call personnel a much easier process. Our company would use excel sheets for each department who had people on call. There was room for user error from not updating the excel sheet on the manager side to no reading the right phone number on the user side. With xMatters it take the hunting for the right team and number out of the equation. The users are able to search for the team they need and can easily message them using the built in messaging feature. Also, having on call individuals being able to immediately join bridges is a huge advantage. xMatters will continue to benefit out company in more ways when we integrate with ServiceNow. Pros It's very easy to use. Easy to explain to end users and show them how to navigate around their user profile. Cons xMatters doesn't have the ability to make large changes to users or groups. An example would be if a new manager has been hired, to change the on call groups he manages I will need to click and load each group. There isn't an option to open in new window either. Or if a new manager takes over a group, I will need to go to each individual to change their supervisor to the new manager. Some managers can have 50+ individuals that report to them. Review Source Response from Everbridge February 17, 2017 Hi Steven. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. We are always looking at ways to improve our product and your feedback around easier administration of groups has been shared internally. The next time you speak to your CSM, please bring it up with them as well. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements. MM Michael M. Sr. System Programmer Financial Services Used the software for: 2+ years ### "xMatters On-Demand review" January 23, 2017 4.0 xMatters has been a great help to our company in achieving our SLA's for support call-outs and have always assisted us with our ideas for application support whether it be customization or plug-ins for 3rd party applications. Pros The flexibility of shifts and schedules and the plug-ins for 3rd party applications Cons Reporting: xMatters could use better reporting features for admin and users. More detailed reporting for users/roles/groups/devices would be great Review Source Response from Everbridge February 20, 2017 Hi Michael. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. We are looking to improve our reporting capabilities over the next few releases, but if you have specific feedback, please let your CSM know. RR Reid R. Director of IT Service Management Computer Software Used the software for: 1-2 years ### "No doubts here." January 17, 2017 5.0 We use xMatters for manual and automated notifications. The application and APIs are easy to use, portable, available on multiple platforms with all the necessary options for security and auditing. I rated value for the money four stars only because some of our users receive very few alerts but the licenses are based on based on the level of response needed and not on overall usage. Even so, the license costs are reasonable and we are definitely getting the value needed. From a support standpoint, xMatters is a highly available application with very good notifications regarding maintenance, feature enhancements, etc. The support staff is top notch. Pros Ease of setup/use. Ability to integrate into other applications. Cons Cost. (Shouldn't everything be free?) Review Source Response from Everbridge February 17, 2017 Hi Reid. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory which will make it even easier to integrate with tools in our environment. BG Brandon G. Network Security Analyst Information Technology and Services Used the software for: 1-2 years ### "On Call Made Easy" January 19, 2017 5.0 We have a fairly complicated OnCall Procedure/Rotation that most applications cannot handle to the ability that xMatters can. It was pain free to be setup in and the Android App complements the website perfectly. Easy to use, easy to customize, and a powerful tool. Pros Easy to use and effective. Cons The current "cloud based" technologies makes it impossible to use when upstream DNS is having issues. That is true for any cloud services provider. Review Source Response from Everbridge February 17, 2017 Hi Brandon. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. If you have specific feedback on how we can improve our mobile rotation schedule set up, please pass that along to your CSM so we can review internally. DE Diana E. Architect Health, Wellness and Fitness Used the software for: 2+ years ### "Ease of Use and Administration" January 23, 2017 5.0 I am a software administrator, and this is the least "problematic" application I administer. There are plenty of tips and tricks for users, as well as videos for training, etc. When you do have an issue - be it technical or user driven, however, these are probably the most responsive and helpful support teams I have had the fortune of dealing with. Thank you xMatters, you keep me out of trouble with my users! Pros Ease of use, ease of administration, ease of support Review Source Response from Everbridge February 20, 2017 Dear Diana. You can¿t see me but we¿re totally doing happy dances at our desks. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. dD diandra D. Manager Retail Used the software for: I used a free trial ### "Great Customer Service Team" July 22, 2019 5.0 Great product, however, I think it is best used with people who have more IT and support skills, compared to those who are just starting out. Pros Super easy to use, and the customer service team is on it when you need help troubleshooting an issue. You don't even have to be very good at IT and can initiate the need for support, which greatly helps clients. It's easy to use, and makes scheduling a dream. Cons It's quite pricey, especially for a small business. We ultimately decided not to use it, because it was so flexible. It made it a bit hard to use and confusing at times, especially for those who do not have the best background in IT. Review Source Response from Everbridge October 25, 2019 Thank you Diandra for that honest feedback! We'll take your comments to heart. At xMatters we're always looking at ways to improve ease-of-use, especially for those just starting out! We do have a free product for ten users of less. While it does not offer phone or SMS capabilities it's a solid tool for small teams to get started. A short, simple xMatters 101 class has also proved helpful to novice users. It's worth checking out xMatters again! Again, thank you for sharing your experience with us! RD RANEE D. Information Security Coordinator Real Estate Used the software for: 2+ years ### "xMatters really does matter!" January 23, 2017 5.0 Awesome tool to keep management informed and help your business stay afloat Before and After - should a disastrous events occur. Pros Plenty of tools and resources to educate yourself. Cons Too much information that doesnt pertain to all. Review Source Response from Everbridge February 20, 2017 Hi Ranee. We are so happy our product is working well for your business and appreciate you taking the time to review. We are always looking to improve our user interface and if you have specific feedback, please share them with your CSM. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. CO Chris O. Manager, Information Technology Information Technology and Services Used the software for: 6-12 months ### "xMatters product & support" January 20, 2017 5.0 This is a product that we use to support the business. We use it for notifying on call when problems or issues arise. I appreciate the support we get from the xMatters team anytime a question arises. Thank you. Pros I like the ease of use and the fact it let's me engage users I need to aware them of issues in a quick manner. Cons I'd like the logs to be able to extend out a quarter at the least and preferably 6 months. This is helpfully come mid-year and end of year reviews to rate response time from the on call people. Review Source Response from Everbridge February 20, 2017 Hi Chris. We are so happy our product is working well for your business and appreciate you taking the time to review. We have shared your feedback around the desire to have access to more historical data to our internal team. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. VP VenkataHarish P. Project Manager Information Technology and Services Used the software for: 2+ years ### "Awesome Tool" February 16, 2017 5.0 I strongly recommend this tool if you want to avoid all hurdles in your day to day support activities . Pros Easy to manage Cons Search options can be further improved Review Source Response from Everbridge February 20, 2017 Hi Venkata. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. SS Shaun S. Used the software for: 2+ years ### "xMatters Experience" January 26, 2017 5.0 As an developer and message sender for xMatters at Principal I find it easy to design and set up messages from daily information messages to select groups to emergency messages to the entire amount of employees. Review Source Response from Everbridge February 20, 2017 Hi Shaun. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. RG Robert G. Application Analyst II Hospital & Health Care Used the software for: 2+ years ### "Great Customer Support -I really like the cloud version for it's up time and availability." July 11, 2017 5.0 Reliability of notifications. Cloud version - all upgrades are handled by xmatters. Pros Notifications are 100% delivered Ability to format notifications with company skin Very powerful call schedule rotations Cons Cost per license and support Cannot view call schedules in the past. Direct AD authentication is not available. Review Source AS Ashish S. Release manager Information Technology and Services Used the software for: 2+ years ### "I have had a great experience with xMatters till date." January 19, 2017 5.0 I have been using xMatters for quite some time now and it has been a great experience overall. I love the interface and features. Pros Interface Cons Few Predefined message templates could be provided with would ease the process of page out. Review Source Response from Everbridge February 17, 2017 Hi Ashish. We are so happy our product is working well for your business and appreciate you taking the time to review. We are always looking at ways to improve our product and service our customers. Please work with your CSM on the types of templates you are looking for so we can internally review them. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. LU Lisa U. Used the software for: ### "My XMatters Experience" January 11, 2017 4.0 We use Xmatters at our company for our ERT and SEMT notification. Xmatters is capable of supporting emergency mass notification to all site employees at the click of a button. I like the tracking feature where you can view live reports to know who and when your audience receives these communications. The conference Bridge (dedicated conference line) is another great feature and can be included in your message; stakeholders can be connected to the call with minimal keystrokes. Customer support is a real plus and they guide you through the design and customization for your individual needs. Custom templates make this a very user-friendly application that is easy to use by your stakeholders. Another plus is that you can send and monitor messages from either your laptop or your smartphone. Review Source Response from Everbridge February 17, 2017 Dear Lisa. You can¿t see me but we¿re totally doing happy dances at our desks. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. KW Ken W. Used the software for: ### "xMatters is a good product" January 18, 2017 4.0 As this is SaaS based, it was very easy to get setup. The mobile app is easy to install and use and works well. The product has good logging which has been useful when people indicate they didn't get notified, and we are able to identify the cause (e.g. they are setup for email only and wonder why they didn't get a call). As a standalone product, this is good. Integrations have been somewhat challenging and professional services disappointing in the time required to get things done. Pros Being SaaS-based, setup and maintenance of the product itself are effortless. This also provides availability regardless of the outages in your environment-a big plus. Cons Integrations and professional services Review Source Response from Everbridge February 17, 2017 Hi Ken. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and we have invested heavily in improved integration capabilities. This will hopefully allow you to integrate more easily with tools in your ecosystem. Additionally, we have made some improvements in our mobile application. MF Mark F. IT Help Desk Specialist Information Technology and Services Used the software for: 6-12 months ### "Easy, Simple to use " January 19, 2017 5.0 xMatters has been a very reliable, user friendly application for both admins and end users alike. Highly recommended. Pros Simple, Reliable, Feature rich Review Source Response from Everbridge February 17, 2017 Hi Mark. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.