# Page 2 | xMatters Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is xMatters the right IT Management solution for you? Explore 141 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/116750/xMatters/reviews

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xMatters

4.6 (141)

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Last updated March 13th, 2026

# Page 2 - Reviews of xMatters

## Showing most helpful reviews

Showing 26-50 of 141 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JP

Juan P.  
Coder  
Computer Software  
Used the software for: 6-12 months

### "Innovative "

March 25, 2025

5.0

Pros

I like that it notifies the destined person when an issue or problem comes up

Cons

Honestly Im satisfied with it in general its been very helpful and facilitated a lot for us

Review Source

LT

Lee T.  
Senior Application Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Vital tool for on-call support and gathering techs for troubleshooting conference calls"

January 10, 2017

5.0

We use xMatters primarily as an extension to notifications coming from our ticketing system. We also use its form-based notifications to send out invitations to join a conference bridge for troubleshooting situations. The integration from the ticketing system to xMatters On Demand (their cloud solution) was made difficult by the lack of a true outbound API from our old ticketing system. Regardless, xMatters has technical experts who were able to make it work. It took some trial and error, but the interface is based on Javascript so they were able to make quick code changes as needed. Our technicians are able to login to xMatters and configure their own devices, and determine how they want to be notified, and even set timeframes for devices. The team leaders are able to define complex shifts and coverage times for our on-call groups so that the right on-call tech gets notified during the proper time of day. This includes the ability to configure schedules for users in different time zones. There is a learning curve for the group "supervisors" to figure out how to set up the on-call shifts, but once they grasp the ideas of shifts and learn to use the calendar feature, it all makes sense. We are also able to leverage the use of groups-within-groups, where one group of technicians acts as the triage team for multiple groups. This allows one team to handle simple incidents and requests, allowing the Level 3 technicians to focus on project and development work without being interrupted by simple service requests and routine incidents during the day, while still allowing them to be available when needed for after-hours on-call support. We are also using xMatters form-based announcements, whenever it's necessary to send out a notification to a larger distribution of technicians, typically providing information about joining a conference bridge. We can either use xMatters' conference bridge or our own 3rd party conference bridges. The forms feature allows us to build fill-in-the-blanks forms without having to write code. Also, forms can be saved with certain fields and drop-down selections already determined, creating "scenarios" that we can use over and over. We're still in the early learning stages of the forms capabilities; xMatters also offers integration capabilities that we haven't leveraged yet. For example, we should eventually be able to trigger messages that make calls to 3rd party systems using their Integration Builder features.

Pros

Flexibility in use, support is quick to respond, xMatters continues to add features through frequent updates to the instances

Cons

We had to rely 100% on having their techs write the integration between our ticketing system and xMatters, which makes us reliant on them for any corrections/updates. This is likely due to our ticketing system - I can't speak to all implementations. Also, there are some functions we used to have with the on-premise version that we don't have anymore in the cloud solution. This is not an insurmountable issue, but we did have to make some accommodations.

Review Source

Response from Everbridge

February 17, 2017

Hi Lee. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. We are always looking at ways to improve our product for our customers and if there are specific features you are looking for please let your CSM know and we will review it internally. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements especially with regards to integrations that should make it even easier for you to integrate with other tools that your organization leverages.

BC

Burdell C.  
Data Administrator  
Aviation & Aerospace  
Used the software for: 2+ years

### "Excellent level of Customer Service"

January 20, 2017

5.0

The xMatters staff continuously offers us a high level of Customer Service. When I have contacted Rennie Chen or the Support Team (Kim Jue, Jason, Wong) I have always received excellent customer service. They diligently work with me to resolve any issues and answer any questions I might have. They also explain to me in detail the resolution for my issues. When I contact this team of professionals, I know any issues I'm experiencing will be resolved in a timely and efficient manner. I have enjoyed working with this team over the years.

Pros

User friendly

Cons

\* No calendar available to clients listing future Updates and Maintenance. My organization is requesting that I submit a Change Request when any change(s) are made in Production. This has been a nightmare for me because sometimes I'm not aware of these Updates and Maintenance until they are being implemented. I realize these changes are usually seamless however my organization has requested that I submitted a CR in advance for all Updates and Maintenance. \* Groups can not easily be exported from Non-Production to Production.

Review Source

Response from Everbridge

February 20, 2017

Dear Burdell. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. If you subscribe to http://status.xmatters.com you can take a look at the status as well as information regarding upcoming releases. If you have any additional feedback on how we may improve this, please contact your CSM.

CP

Cliff P.  
Administrator, Service Desk  
Retail  
Used the software for: 1-2 years

### "Bridge Call process has been the major impoact"

January 10, 2017

4.0

Prior to gaining xMatters for bridge call processes, trying to get team(s) on a call manually was a very tedious process. Whether it was sending out a generic "high priority" email with bridge call details and hoping teams would get on, to trying to use a manual on-call list to contact users directly to join a bridge, the biggest improvement in the process has been xMatters ability to target groups and on-call users and get them on the call in an improved timely manner. There are small improvements that could be added to the process, which has been suggested to xMatters teams and development. It takes a time to build and implement such features, but we are hoping certain features will be improved upon or added in the later future! I do know there are other integrations which are available which we have not even touched on yet. As we continue the process and get integrations built and working in the later future, we do see the possibility of xMatters being even more powerful than we currently see.

Pros

For bridge calls, the ability to efficiently gather individuals that are needed in order to resolve situations in a timely manner.

Cons

Still, more potential that could be added or built. However, xMatters is always taking suggestions and adding more features as time moves along.

Review Source

Response from Everbridge

February 17, 2017

Hi Cliff. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. It is appreciated by all of us. We are always evaluating enhancements that our customers have requested so we can continue to improve our product capabilities. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements especially with the integration directory which will allow you to integrate even more easily than before.

SKT

Soon Kit T.  
Enterprise Resiliency Officer  
Financial Services  
Used the software for: 2+ years

### "Excellent tool for incident crisis management"

April 5, 2024

5.0

Very productive, easy to use, no lags, 24/7 operational

Pros

Realtime message broadcast for incident crisis management

Cons

License Cost is high. charge by message sent

Review Source

AC

Arunkumar C.  
Lead Administrator  
Computer Software  
Used the software for: 2+ years

### "Awesome Tool for notification"

January 11, 2017

4.0

We use xmatters in our account to notify end users when critical tickets are raised and it has been very helpful. The tool works flawless, specifically after we moved to cloud. Love the design of the tool which is very easy to use. Only negative thing I noticed is there is no proper way of reporting things. For eg: if I need to pull a list of all on call person for a group or supervisors it's tough as we have more than 800 groups. The reports need to be improvised and allow end users to select the fields which they want in the report and few other options.

Pros

Easy to use. Notification triggered on time Creating widgets is very simple and easy to learn.

Cons

Only negative thing I noticed is there is no proper way of reporting things. For eg: if I need to pull a list of all on call person for a group or supervisors its tough as we have more than 800 groups. the reports need to be improvised and allow end users to select the fields which they want in the report and few other options.

Review Source

Response from Everbridge

February 17, 2017

HI Arunkumar. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. I read your perspective about improved reporting capabilities. If you have specific examples, please let your CSM know and we will review it internally. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements including our enhanced timeline report and who is on call report.

DF

Dave F.  
Supervisor, IT Operations  
Retail  
Used the software for: 2+ years

### "Get the right Support personnel involved, Right Now!"

January 11, 2017

4.0

Our Company utilizes 2 integrations with xMatters. Control-M which not only allows on-call personnel to perform first level support from anywhere via the mobile app and direct interaction with Control-M to gater Output and take actions directly with Control-M. We also utilize an integration with Service-Now incident reporting to get the needed support quickly for other IT problems outside of our batch processing enviroments. xMatters enables the right personnel to get involved quickly and also provides direct accountability which our managemnt teams appreciate.

Pros

Enables my team to get out of the manual notification processes when issues arise. Anyone in the IT Organization can initiate notifications for support.

Cons

Upgrades can be a bit tricky since the product does get cutomized for your personal needs.

Review Source

Response from Everbridge

February 17, 2017

Hi Dave. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and in it we will have even more improvements to our integration capabilities which will allow you to integrate more easily with tools in your organization. If you run into challenges during your upgrade, please reach out to our support team and they will be happy to assist.

VR

Verified Reviewer  
Self Employed  
Financial Services  
Used the software for: 1-2 years

### "Works Well in a Corporate Setting if you need Paging"

December 22, 2018

4.0

The company I used xMatters with transferred our paging services here. It has a ton of useful features and is very responsive. Pages were sent quickly. Make sure you respond to pages appropriately or else you will be continuously paged. Just reading a page does not accept or reject it. If you don't have your profiles set up right for how you recieve pages, you can be paged multiple times for the same thing on all of your phone numbers. It can get frustrating if you don't properly change it.

Pros

Easy to set up profiles Easy to find contacts Fast and responsive

Cons

If you don't specifically set up your profiles, you can end up over-paging irrelevant people.

Review Source

CM

Christina M.  
IT Production Assurance Manager  
Warehousing  
Used the software for: 2+ years

### "xMatters Review"

January 16, 2017

5.0

I feel the product does a great job and has been very reliable. The organization has been great as far as informing their customers on new features and functionality. Where I do feel they could use some work is on their licensing model. I feel it is complicated to figure out their pricing model and they should address this as well as the product is very pricing if you want to extend it for "limited use" within your organization.

Pros

Ease of use, reliability and the find/assign with escalation capabilities. Having one tool to notify and also be able to do scheduling for on-call rotations is a benefit.

Cons

Pricing is too high as well as the pricing model for purchasing licensing. It is based on business cases versus just something like we offer 3 types of licenses that do x, y, and z.

Review Source

Response from Everbridge

February 17, 2017

Hi Christina. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

KW

Ken W.  
IT Manager  
Real Estate  
Used the software for: 2+ years

### "A solid conference bridge notification tool"

January 26, 2017

5.0

xMatters fits the bill for our bridge notification requirements in support of critical IT outages. The tool is fairly easy to administer and is rich in features and functionality to accommodate customized escalation and delivery preferences.

Pros

Ability to create predefined notifications called 'Scenarios' and customized delivery preferences for groups and users.

Cons

Could use more advanced reporting capabilities to be able to manage groups, users and scenarios. The mobile app lacks some critical features found on the desktop UI.

Review Source

Response from Everbridge

February 20, 2017

Hi Ken. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. We are also looking to improve our reporting capabilities over the next few release, so if you have specific feedback, please pass that on to your CSM.

DS

Darren S.  
Dir Service Management and Standards  
Information Technology and Services  
Used the software for: 2+ years

### "Giant spanner for your toolbox"

January 17, 2017

4.0

This is a great tool for use with an ITSM tool OR directly connected to your DCIM, BMS, or stand alone. We currently have this integrated with our ServiceNow platform and it manages our Minor and Major incident processes very effectively. Thier app is great to use, you can send, receive and respond to notifications. When doing ITSM right, xMatters is the choice you should make.

Pros

SaaS based solution Direct integration with my ITSM (ServiceNow) tool Available App

Cons

For complex scheduling, it can be difficult to fit into the constructs of the app SaaS-based solution (constant changes)

Review Source

Response from Everbridge

February 17, 2017

Hi Darren. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements which will help you integrate with more tools in your enterprise.

DH

David H.  
Production Support Engineer L2  
Information Technology and Services  
Used the software for: 1-2 years

### "xMatters keeps our business informed"

January 10, 2017

5.0

xMatters has truly transformed the way we communicate during critical business issues. Prior to xMatters, our NOC team needed to formulate a communication notice and send a blast message to a huge amount of recipients which created a chaotic conference bridge which only added to the time required to resolve the issue. After implementing xMatters into our workflow this time has been greatly reduced and xMatters has proven to be a very effective tool in sending out a very targeted communication to only the individuals required to resolve the outage as quickly as possible. Thank you xMatters!!

Pros

It gives the power to individuals to manage their teams our their own communications the way that works best for them

Cons

Would like to be able to organize subscriptions better to make them more search friendly

Review Source

Response from Everbridge

February 17, 2017

Hi David. We appreciate you taking the time to review our product. We are so happy xMatters is working well for your business and helping you to reduce the time to get to the right people to resolve business situations. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

TW

Tom W.  
  
  
Used the software for:

### "Polished product (xMatters on Demand after 2.5 years use)"

January 11, 2017

5.0

We have been using xMatters on Demand for around 2.5 years, migrating to it from the infrastructure version. This cloud-based service has been developed and improved by xMatters in this time, making the interface noticibly better and the product quality better. We use the system to notify support staff in a small environment (up to 100 users), calling support groups via a number of methods. Overall Quality Apart from some initial issues with audio phone calls failing to deliver notifications, this is a service I can rely on and requires very little system administration. The integration mechanisms are resiliant and the web interface clean and easy to navigate. Ease of Use User experience is mixed - the look and feel takes some getting used to, but the web interface has a solid feel. There is wysiwyg feature to designing forms and panels which is extremely easy to use and connecting integration agents is painless. Because there is so much that can be done outside the basic functions, knowledge of REST API and programming disciplines is needed to integrate data streams into xMatters (users, groups, schedules). Extended development of action scripts within the xMatters engine may require developer access beyond the standard web interface to use the underlying scripting language. Features & Functionality This is an (almost) infinitely extensible notification environment Customer Support Extremely quick and attentive. Comprehensive knowledge base and community web site. Value for Money The more functionality that is applied to the product, and the bigger and more complex the environment is, the more value is returned.

Review Source

Response from Everbridge

February 17, 2017

Hi Tom. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements which should make it even easier for you to integrate with additional tools that your organization leverages.

VR

Verified Reviewer  
Tech kead  
Computer Software  
Used the software for: 2+ years

### "Very good tool"

July 22, 2021

5.0

Very good tool

Pros

East to configure and use. We are Saas customer and it is very good tool

Cons

Nothing I can think , I feel they got all covered

Review Source

KO

Kelley O.  
Director Disaster Management  
Insurance  
Used the software for: 2+ years

### "Communications software"

January 24, 2017

5.0

We use xMatters for both business continuity events and IT on-call management. xMatters has greatly simplified our on-call rotation planning and communications. We have found the tool easy enough to use that our 100 or so business continuity planners can use the tool to exercise their call trees and can utilize the tool to send targeted communications.

Pros

Ease of use

Review Source

Response from Everbridge

February 20, 2017

Hi Kelley. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

SW

Steve W.  
Production Assurance Specialist  
Consumer Goods  
Used the software for: 6-12 months

### "Ever expanding features, great customer support"

January 19, 2017

5.0

I have been administrating xMatters for several months. It was very easy to learn, with very little training. End users can manage their own notification methods, while I am able to tailor the experience to their needs, so they know what to expect consistently. xMatters support is always extremely fast in addressing any support tickets opened. Additionally, the product is always evolving, and xMatters is open to your suggestions for improvement. Licensing can be somewhat costly and confusing, depending upon your needs. It seems xMatters is tailored for a high level, multi-directional notification process, with escalation and flexibility. And that is built into the cost. There is a much more simple notification process that xMatters is also capable of delivering, however the cost structure is not yet there if that is all you are interested in. It seems xMatters is aware of this, and is gradually changing their cost structure to allow their customers to achieve the best of both worlds. I look forward to that continued evolution.

Review Source

Response from Everbridge

February 17, 2017

Hi Steve. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

TW

Tony W.  
Enterprise Tools Engineer  
Computer Software  
Used the software for: 1-2 years

### "1st run at xMatters"

January 17, 2017

3.0

Our install of the 1-way integration was very smooth. To setup and use the product was simple. Any questions I had were easy to locate through your support documentation. Our implementation of the 2-way integration has been a bit of a challenge. We allotted 100 hours to install the application in our lab environment, test it, and move it to our QA environment prior to installing it in our Prod environment. We are out of hours & just completed the QA setup. We have yet to address LDAP & SSO. So far everything is testing clean in QA.

Pros

Easy of use.

Cons

Setup time for operational use.

Review Source

Response from Everbridge

February 17, 2017

Hi Tony. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We are happy that the one-way integration went well. We will continue to improve our integration capabilities over the next few releases, including the one coming in March, which should help getting further integrations that you look to do be completed in a easier and faster way. If you run into any issues though, please feel free to contact your CSM or our Support team who can help you through it.

AZ

Adam Z.  
Senior Manager, Service Desk  
Retail  
Used the software for: 1-2 years

### "Couldn't run a support team without it"

January 9, 2017

5.0

I manage a Service Desk supporting a large retail corporation. xMatters automates our on-call escalation process used to notify an individual team of an issue or to pull together multiple support teams into a single conference bridge. It allows us to get the right people on the phone right away and allows our support partners to control how they receive the notification (text, email, phone call, push notification). I couldn't imagine managing major incidents without it.

Pros

Features and capability. It's extremely flexible as we have full control over the communication plans. It's really a development toolkit that you don't need to be a programmer to understand.

Cons

It's expensive. And since it's so flexible, it means it can also be a bit complex to learn initially.

Review Source

Response from Everbridge

February 17, 2017

Hi Adam. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

KS

Kyla S.  
Operations Manager  
Environmental Services  
Used the software for: 2+ years

### "Great 2-Way Communications Platform"

January 16, 2017

4.0

We have been using xMatters software now for 2 years. Having the ability to instantly contact available volunteers to resolve incoming rescues, has helped us to significantly improve our service to animals and the community. The support from the xMatters team has been fantastic, working with us to implement improvements and solve any issues as quickly as possible. We are planning a new integration project this year, which will further improve our rescue service and we look forward to working with the xMatters team to make it happen.

Review Source

Response from Everbridge

February 17, 2017

Dear Kyla. You can¿t see me but we¿re totally doing happy dances at our desks. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

CB

Clifford B.  
ITSM Administrator  
Retail  
Used the software for: 1-2 years

### "Easy to Administrate and Train"

January 9, 2017

4.0

We've been using xMatters for over a year and I can say, as a company IT Administrator, that this application is very, very easy to administrate and support for my end users. The ease of administration and the functionality, as well as the User Interface, both with Web and SmartPhone App, are extremely easy to use. Most of my users would agree that it has helped with our Remedy notifications, especially for our Critical and High impact incidents. Making sure the right people are notified at the right time and on the right device!! I'm extremely satisfied with the application as well as the quick response from the xMatters support whenever we need it. Thank you!!

Review Source

Response from Everbridge

February 17, 2017

Hi Clifford. You can¿t see me, but we¿re totally doing happy dances at our desks. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our support team. We hope to keep wow¿ing you with our products and our people. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

BA

Brian A.  
Tools Architect  
Information Technology and Services  
Used the software for: 1-2 years

### "xMatters is great for incident management"

January 19, 2017

5.0

The product was easy to setup, the engagement team help us to integrate two of our apps. The system works very well for our needs. Support is excellent, they jump on to issues raised in minutes if not seconds. The system is very reliable. My only wish is for better guidance and help in setting up some of the integrated products to do more than what is out of the box for those products.

Pros

Stability, out of the box value.

Cons

lack of help for doing new things with integrated products, but that's not expected.

Review Source

Response from Everbridge

February 17, 2017

Hi Brian. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory which will make it even easier to integrate with tools in your organization. If you have specific feedback on how we can improve our documentation, please let your CSM know and we will work with our Product Communications team.

RV

Richard V.  
Business Continuity Manager  
Government Administration  
Used the software for: 6-12 months

### "xMatters makes incident management comms easy"

January 10, 2017

4.0

We have now been using xMatters for 9 months and have been impressed with both its functionality and its flexibility. The team that helped us to set up the system have been helpful, knowledgeable and responsive. The system has allowed us to create a number of pre-filled scenarios to send urgent comms to a wide variety of user groups and to easily set up holiday rotas. The one area which didn't work well was the phone alerts where the combination of American and English 'voices' gave a disjointed feel to the message. Overall I really like the system and would recommend others to consider using it.

Pros

Easy to add users, devices and manage groups Flexibility to create scenarios Android app

Review Source

Response from Everbridge

February 17, 2017

Hi Richard. We are so happy our product is working well for your business and appreciate you taking the time to review. It sounds like the voice alerts in different accents may be creating a disjointed feel for you. Please talk to your CSM so we can determine how we may be able to address it. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

US

Umesh S.  
Sr.Manager Global IS  
Human Resources  
Used the software for: 2+ years

### "xmatters MPG review"

January 17, 2017

5.0

We are using xmatters for last 7 + yrs, we moved to Cloud solution in 2015 and found no issues, which were there for 'On Premise'. Customer and Tech support is excellent and Cust Relation Manager are very eager to help you. We are using xmatters for our critical Control M Alert function and so far our End Users are Happy.

Pros

easy to use

Cons

Integraiton is no tout of box for our Control M version

Review Source

Response from Everbridge

February 17, 2017

Dear Umesh. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. Our next release is coming in March and hope you are excited about our integration enhancements which will help you integrate with more tools in your enterprise.

PN

Patricia N.  
EUC Analyst  
Oil & Energy  
Used the software for: 2+ years

### "Very Functional"

January 23, 2017

5.0

xMatters is a very robust product and easy to use. It provides me with a tool that gives me the needed automation in order to save cost for call outs.

Pros

integration with ServiceNow is a Plus

Cons

not having the configuration capability to configure my integration to eliminate retired or inactive users or groups.

Review Source

Response from Everbridge

February 20, 2017

Hi Patricia. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

DK

Dean K.  
Senior Manager  
Facilities Services  
Used the software for: 1-2 years

### "My Xmatters Experience"

January 19, 2017

4.0

We use this tool for escalations and paging of Incident and Request that are High Urgency and Priority, so Admin can be notified that a ticket has arrived that requires immediate attention. Xmatters works great for this. The one drawback to Xmatters I see is that it is difficult to customize groups to fit different shifts and needs over multiple other groups that may have schedules in place specific to those groups.

Pros

Ease of set-up

Cons

Not easy to customize to fit specific needs.

Review Source

Response from Everbridge

February 17, 2017

Hi Dean. Thanks very much for leaving an xMatters review on Capterra and for your comments. We are continually looking at ways to improve our feedback and your comments on group scheduling has been shared internally. When you speak to your CSM next time, please bring it up with them as well. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements.

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