# Page 3 | xMatters Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is xMatters the right IT Management solution for you? Explore 141 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/116750/xMatters/reviews --- xMatters 4.6 (141) [View alternatives](https://www.capterra.com/p/116750/xMatters/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of xMatters ## Showing most helpful reviews Showing 51-75 of 141 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AW Antwane W. Developer Information Technology and Services Used the software for: 1-2 years ### "Very Great Product" January 20, 2017 4.0 I use xMatters on a daily basis as the SME for my company. The product is very easy to use and does its intended function very well. The best part in my experience is the very quick and knowledge customer support that I receive no matter the question. Pros What I like the most is how easy the product is to use and how quick and knowledgeable the customer support is . Cons Wish there was a little more visibility into the subscriptions of users from a admin perspective. Review Source Response from Everbridge February 20, 2017 Hi Antwane. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. We have shared your feedback internally regarding better visibility to subscription of users to our internal team. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements. JB Jisu B. Senior DBA Information Technology and Services Used the software for: 2+ years ### "Page your support team easily " February 1, 2017 5.0 Simple user interface, easily customizable. My company uses it to setup on call rosters. We setup our team rosters based on shift and also set the device priorities, and it follows the complex rules . We love this product Pros Easily customizable Cons Reporting features can be improved Review Source Response from Everbridge February 20, 2017 Hi Jisu. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. Additionally, we will also be improving our reporting capabilities over the next few releases. TG Thejaswini G. Senior Engineer Information Technology and Services Used the software for: 1-2 years ### "My Review on Xmatters" January 9, 2019 5.0 Pros The quick communication Management that Xmatters helps the Teams to notify in case of any alerts/issues. Instead of paging/calling in outlook,these notifications can be sent to a group of people within no time.Availing cloud services for communication management will avoid tickets or incidents in GSM/Remedy. The other major benefit in Xmatters is that it helps users to customise the portal according to their needs. Cons Its not a open source unlinke outlook emails.If you want to Xmatters you have to pay for that software.With a wide range of opensource tools,it really depends on the business to opt for Xmatters software Review Source Response from Everbridge May 13, 2019 Thanks for your review, Thejaswini. xMatters is designed to be a powerful and flexible tool for small teams through to the largest enterprise. As such, xMatters provides a variety of product tiers at different costs and service levels. We are constantly releasing new features to give our customers more for their money. We hope you continue to enjoy top quality service with xMatters. If you have any questions or concerns, we are here to listen! BA Brian A. Senior Infrastructure Architect Consumer Goods Used the software for: 2+ years ### "Kellogg xMatters Instance" January 9, 2017 5.0 We love doing business with xMatters and our experience has been nothing but Grrrreeaat! xMatters has proven to be a key component of our automated incident and notification system. Review Source Response from Everbridge February 17, 2017 Hi Brian. Thank you for taking the time to leave a review for xMatters and so happy it has been a Grrrreeaat experience. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. RD Renuka D. Senior Manager, BCM & Enterprise Risk Used the software for: 2+ years ### "Great experience with xMatters" January 23, 2017 5.0 I've been an xMatters customer for over 5 years now - used it while at my previous company and then implemented it at my current company. During this time I have seen great improvements with the features and integrations. The quality of the product is superior to some of the other's that I've seen on the market. Customer Service is more than just a support function, they truly work with you, providing guidance and help you build out a process catered to your organization. Pros Simple UI, easy to use, develop Cons Though the mobile app works really well, it would be nice to see more functionality built into it. Review Source Response from Everbridge February 20, 2017 Hi Renuka. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. CS CJ S. Technical System Admin II Hospital & Health Care Used the software for: 1-2 years ### "xMatter Rating" January 26, 2017 4.0 We use xMatter for paging. Seems to be a good overall application to use. xMatter support is great and works with us on customization to fit our needs. Pros Paging functionality for the most part. Easy to navigate screens. Cons From my experience, we had issues with limitations on how we can use it for events. Review Source Response from Everbridge February 20, 2017 Hi CJ. We are so happy our product is working well for your business and appreciate you taking the time to review. The next time you are working with your CSM, talk to them about your use case for events to see how best you can leverage xMatters for it. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. GG Glenda G. Exec Admin / BCP Admin Medical Devices Used the software for: 2+ years ### "Room for improvement" January 28, 2017 3.0 At KARL STORZ it confounds us that we are not able to send notifications to entire organization without jamming the switchboards. There are also functionalities that need to be enhanced to give my team the ability to fully use the system, i.e., with a dynamic recipient list only the first ten names can be seen, not able to scroll through the others. This showed up when a common name was request and there was more than 10 of them and there was not way to confirm the correct one was included. Pros Sending a message is easy. Cons The text to voice is sometimes unclear, and have to give the teams instructions. Review Source Response from Everbridge February 20, 2017 Hi Glenda. Thank you for your feedback. We take our customer¿s feedback to heart. The good news is that in our upcoming release we will be addressing one of the challenges you are facing with the Dynamic Recipient List only showing 10 names. We have improved our search features and and this should address your concern. Additionally, we have been working on our text to voice capabilities and you should have seen an improvement in this area. If you haven¿t, please contact your CSM and they will work with you on it. YP Yolly P. Software Engineer Information Technology and Services Used the software for: 1-2 years ### "xMatters Xperience" January 19, 2017 4.0 Generally, xMatters is an awesome tool it allows me to monitor job status and be able to define team's on-call rotation. However, I'm having some issue as to the ease of use of its tool, not that bad though. Pros Team configuration and its mobile app Cons ease of use Review Source Response from Everbridge February 17, 2017 Hi Yolly. We are so happy our product is working well for your business and appreciate you taking the time to review. We are always looking at ways to make our product easier to use so the next time you talk to your CSM please provide some specific examples of how we can improve its use. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. MH Miguel H. IT Manager Major Incident Management Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great product to make easy incident management" January 13, 2017 5.0 Excellent tool by its functionality and its flexibility. Save time and money to find a right resource to resolve an issue. I really like the system and would recommend others to consider using it. Pros Easy to use. Manage people, groups, and mail notifications. Mobile app is supported Cons No found any cons at this time Review Source Response from Everbridge February 17, 2017 Hi Miguel. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. VR Verified Reviewer Sr. Manager, Global Service Delivery Consumer Goods Used the software for: 1-2 years ### "XMatters helps us with the things that matter" December 19, 2018 4.0 Overall the product has functioned as expected. We mainly use it to alert and notify our sales reps during market event of appointments. Pros Easy to use Configuration and setup was pretty simple Effective Cons My biggest complaint is in pricing. I feel like the product is good but not superior to its competitors at the price we pay. Review Source KO Kevin O. Systems Administrator Information Technology and Services Used the software for: 2+ years ### "First Cash / Cash America Review - Kevin Ownbey" January 17, 2017 5.0 I have had an overall great experience. The features and functionality of all of the software that we use is easy and friendly. Also is very informative. Review Source Response from Everbridge February 17, 2017 Hi Kevin. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. GB Gaurav B. Sys Admin Information Technology and Services Used the software for: 6-12 months ### "Happy with Xmatters service" January 17, 2017 5.0 I just wanted to say few things that it is one of the reliable tools for notification and one of the best functionality is that you can customize your notification according to your needs, your time frame. Best technical support I have ever worked with. Pros you can customize your notification according to your needs, your time frame. Cons Digging for logs for any issues :( Review Source Response from Everbridge February 17, 2017 Hi Gaurav. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. We are always looking at ways to improve our product and I have shared your feedback around digging through logs with our internal team. Please bring it up with your CSM the next time you talk to them. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements. DK Dino K. Head of Unix TSMX Information Technology and Services Used the software for: 1-2 years ### "Good enough" January 20, 2017 4.0 The layer is complex to configure, and Is not very user friendly, works fine but could be better if we can manage more setting to configure the shift rolls. Pros Good quality in the calls Cons Layout very confuse Review Source Response from Everbridge February 20, 2017 Hi Dino. Thanks very much for leaving an xMatters review on Capterra. It is appreciated by all of us. We are always looking at ways to improve our user interface so if you have specific feedback on some of the challenges you are facing, please let your CSM know. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements. JF Jeffrey F. xmatters admin Education Management Used the software for: 2+ years ### "top shelf software" January 11, 2017 5.0 easy to use, does what is says and is fool proof. what more could you want. support is out standing and the folks are great to work with. Pros works well, not buggy Cons cost Review Source Response from Everbridge February 17, 2017 Hi Jeffrey. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. NM Nageshwar M. Deliver Manager Retail Used the software for: 6-12 months ### "Deliver Manager" January 19, 2017 5.0 This is really an efficient and effective tool that helps to reach out to team and escalation contacts as we expected. Pros schedule multiple shift roster. This helps us to defined all onshore and offshore shifts. Also, availability on iOS is great. Cons nothing much Review Source Response from Everbridge February 17, 2017 Hi Nageshwar. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. JE John E. NOC Technical Team Lead Information Technology and Services Used the software for: 1-2 years ### "Best alert system I've used" January 19, 2017 5.0 Ever since I started using the xMatters system I have not made any issue. I am working on the NOC and its very critical to have an up and running system of notifying management. Review Source Response from Everbridge February 17, 2017 Hi John. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. SG Sandy G. Capital Markets Used the software for: 2+ years ### "Pretty good" January 20, 2017 4.0 xMatters, on the whole, is a good product. The calendar view could use a little work. You really have to look hard to tell who is really on call especially if someone is doing a temporary replacement and they don't replace the person for their full shift. Other than that it work like it should. Pros It works as advertised. Cons The way the calendar displays who is on call. Review Source Response from Everbridge February 20, 2017 Hi Sandy. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and in it we are improving our Who's on Call report so we hope it addresses your concerns. JB Jennifer B. Business Systems Consultant Pharmaceuticals Used the software for: 2+ years ### "A software company that listens." January 17, 2017 5.0 xMatters is a company that listens to their clients' needs. Both the web and mobile applications are user-friendly and always improving based on feedback. The support and engagement from the staff is superior. Everything you need is on their website providing transparency and trust to potential customers. Pros Ease of use and continual improvements. Review Source Response from Everbridge February 17, 2017 Dear Jennifer. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. SW Scott W. Used the software for: ### "xMatters is a nice alerting solution" January 9, 2017 5.0 We have been running xMatters now with positive results. The ability to create multiple alerting schedules, different escalation criteria, and different communication plans makes this a great tool to work with. The tool is very easy to understand, and easy to train our end users on. The team from xMatters has also been very helpful and communicate well. However we have been desperately waiting to get the ability to put recipients on the subscription menu as an option. This will greatly help out our managers who want to be alerted as an FYI but not have to be directly placed in an oncall rotation for all of their groups. PLEASE make this available soon! Thanks! Review Source Response from Everbridge February 17, 2017 Hi Scott. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. I was personally excited to read your perspective about putting recipients on the subscription menu. This is feedback we are sharing internally. Reviews also allow prospective customers to get an idea of what it¿s like to work with xMatters as a company and what the product experience will be like. Thanks for taking the time. It is appreciated by all of us. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements. TG Troy G. Senior Network Analyst Hospitality Used the software for: 2+ years ### "Great product supported by great people" January 9, 2017 5.0 We use AppDynamics for our business, and we have found that troubleshooting has never been easier. Excited to see what happens in the years to come, but it's already so mature for what you get. Highly recommend. Pros Ease of use, intuitive, full featured, great support staff, easy to administer Review Source Response from Everbridge February 17, 2017 Hi Troy. We are so happy our xMatters product is working well for your business and it is helping your team troubleshoot more easily. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. MR Mark R. Device Engineer III Hospital & Health Care Used the software for: 2+ years ### "Unimpressed" January 19, 2017 2.0 I have no comment as to Support or Value, I am only a user. My Sys admin uses support, and I don't know what was paid for the product. As a user, I find the interface to be extremely confusing, even frustration. Even after I've figured out how to do something, next time I need to do it, I have to re-figure out how. Not intuitive. Also, the process to replace a person in rotation (say for a short vacation) is unnecessarily complicated. Pros In the end, it meets our need, but could be much better. Cons See previous comment Review Source Response from Everbridge February 17, 2017 Hi Mark. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We are always looking at ways to improve our user interface to make it even more intuitive and easier for our end-users. We have a number of new features coming in the next release that should help address some of your challenges. If you have additional feedback, please contact your CSM and they will be happy to assist you. GJ Ganachari J. MTS-Lead Information Technology and Services Used the software for: 6-12 months ### "Great tool for on-call support and conference call trouble shoot." May 31, 2018 4.0 Great tool for on-call support and Service. Pros 1.Easy to use 2.Very user friendly 3.Notifications are great 4. Very simple to use, efficient and effective tool 5.Very good customer support 6.Stable and robust tool Cons 1.Cost of xMatters tool license 2.User can't see all older schedules 3.Active directory authentication is not good 4.Search options and filters are not thumbs up Review Source RJ Robert J. Used the software for: ### "Great customer support" January 5, 2017 5.0 I have worked with xMatters consulting and support over the last year very closely in implementing the On Demand version (switching from the On-Premise version of xMatters within our company. The Consulting resource who was on site assisting with the implementation was very knowledgeable and a great asset to have in guiding us through the process. The transition went smoothly and he has continued to provide support over the last year. Additionally, I have opened up numerous support tickets over the past year and have gotten great assistance. Their knowledge and especially the response time is excellent. Many times they will respond with an answer within 30 minutes. All of that being said my company is receiving many benefits from the xMatters product and look forward to our partnership in the future. Review Source Response from Everbridge February 17, 2017 Hi Robert. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. MM Michael M. Major Incident Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Major Incident Manager" January 11, 2017 5.0 The response, prompt for the request. and able to solve problems in time. it's very helpful toward dealing with the major incident. reduce our time to find the right resources. Thanks! Review Source Response from Everbridge February 17, 2017 Hi Michael. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. JK Jillian K. Communications Center Assistant Manager Security and Investigations Used the software for: Less than 6 months ### "xMatters Review" January 9, 2017 4.0 We recently switched to xMatters from another mass notification program. xMatters is leaps and bounds ahead of other systems out there. The program is easy to use, and we love that we can create messages and pre-record them to execute on a moments notice. This has allowed us to improve our communication in different ways now that we can reach folks easily and efficiently. xMatters is a great tool! Pros Ease of use. Review Source Response from Everbridge February 17, 2017 Hi Jillian. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment and glad our product is doing so well for your business. 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