# Page 4 | xMatters Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is xMatters the right IT Management solution for you? Explore 141 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/116750/xMatters/reviews --- xMatters 4.6 (141) [View alternatives](https://www.capterra.com/p/116750/xMatters/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of xMatters ## Showing most helpful reviews Showing 76-100 of 141 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DW Deonna W. Systems Support Associate Financial Services Used the software for: 2+ years ### "Systems Support Associate" January 24, 2017 4.0 xMatters has evolved into a user-friendly format that meets our department's need to establish our on-call tree functions. Review Source Response from Everbridge February 20, 2017 Hi Deonna. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. Dan B. analyst Hospital & Health Care Used the software for: Less than 6 months ### "Perfect tool for an On Call team" July 29, 2019 5.0 Pros Great tool to help support our team's on call schedule. Once the schedule is set up it knows who to contact automatically. Cons None, we've found this software to do everything we need while we are on call. Review Source Response from Everbridge October 25, 2019 Dan, so glad to hear you are having a great experience using xMatters for your on-call needs. We hope you've been able to explore our integrations to start automating some of your incident management processes. Thank you so much for your review of xMatters, Dan! RZ Rachel Z. Information Technology and Services Used the software for: 6-12 months ### "xMatters Review" February 1, 2017 5.0 Our company uses xMatters as a notification tool for our global service delivery. It sends a specific alert message to our engineers so they can respond to urgent tickets raised by our clients in time. The xMatters support team is very responsive and helps us customize the platform based on our business requirements. I look forward to seeing more features and reporting functionalities from xMatters soon. Review Source Response from Everbridge February 20, 2017 Hi Rachel. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. Additionally, we will continue to improve our reporting capabilities over the next few releases. PH Paul H. Service Delivery Manager Information Technology and Services Used the software for: 2+ years ### "Fantastic service!" January 27, 2017 5.0 xMatters provides a hugely valuable and appreciated service to the client business when managing critical communications to senior stakeholders. Pros Ease to work with client management and development teams. Software functionality is not heavily used for my customer but what is, is seen of great value to the client business. Cons n/a Review Source Response from Everbridge February 20, 2017 Hi Paul. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. VR Verified Reviewer Electronics Consultant Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "xMatters! yes it matters." December 31, 2018 4.0 Pros I must say that in my opinion, the pro is also the con as this software has to go a long way to prove it's worth. It lacks those basics here and there which limits it from being a fine product. Cons As I mentioned above, the con and the pro are the same things, It is a software with great potential but it has a long way to go. Review Source VC Vincent C. Lead Software Engineer Hospital & Health Care Used the software for: 1-2 years ### "Easy to schedule on-call rotations" May 20, 2021 5.0 xMatters helps us easily setup an on-call rotation and gives us great alerting features. Pros xMatters makes it so easy to set up on call rotations, switch the schedule around if needed, and plan our support structure. It's alerting functionality has also been pretty seamless in my experience. Cons Getting some of the reporting/metrics aspects of it is a little unintuitive at times, but otherwise it's been great. Review Source Response from Everbridge May 24, 2021 Thank you Vincent for your review. We are so glad our solution is helping with on-call management and alerting at athenahealth. thanks again, Samantha Brown, xMatters mS mike S. Used the software for: ### "TTS quality" January 12, 2017 3.0 TTS quality can be inconsistent. So much so that we're looking for ways to minimize its use. It's not uncommon to receive complaints after a mass notifies from our internal user community including VIPs. We're continuing to work with support (high marks) to address. Review Source Response from Everbridge February 17, 2017 Hi Mike. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Recently we made a change to our TTS solution and hopefully you are seeing an improved quality as a result of this effort. If you continue to have challenges, please reach out to your CSM and they will work with our support and engineering teams to address it. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. vK vijay K. Software Engineer2 Computer Software Used the software for: I used a free trial ### "Good tool for oncall support" December 6, 2018 4.0 It was a really good tool for collaborating people on the bridge in event of the crisis. Also, automatic alert notification delivery based on the schedule is a nice and very useful feature for any organization. Pros One of the easy tool to use for the notification system. It does alert notifications flawlessly. Also feature to invite multiple people to the bridge is very good. Whether you want to call them automatically or manually it is a nice feature. Learning this tools is not that hard. It has most of the features that it's competitor provides. Cons Cost compare to the competitor was high. Especially when active users on the system is large. Reporting can be improved a bit. The Mobile app doesn't have all features that Web UI provides. Review Source MP Maurya P. Used the software for: ### "Great Customer Support!!" January 23, 2017 4.0 xMatters really has a great customer support. I receive response within no time. Keep up the good work. Feature wise also lot of new functionalities have been implemented. Havnet got a chance to review everything but will definitely take a look. Some folks at the organization still find it hard to use. If there is a video guide to various functionalities, it would be very beneficial. Review Source Response from Everbridge February 20, 2017 Hi Maurya. We are so happy our product is working well for your business and appreciate you taking the time to review. Please visit our learning site as there are a lot of videos to provide information about our product: http://www.xmatters.help/. If you'd like to see others, please let your CSM know. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. LA Lakeith A. Used the software for: ### "Satisfied xMatters User" January 9, 2017 5.0 The District of Columbia had an issue with on-call responsiveness and incident remediation. With xMatters, the District of Columbia was able to cut the on-call response times to less than 5 minutes, as opposed to 15-20 minutes. Also on average engineers are able to recognize and remediate an incident well below our set MTTR. I would recommend that all businesses that require detailed scheduling and on-call look towards this product because it was simple to set up and deploy. Review Source Response from Everbridge February 17, 2017 Hi Lakeith. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We are so excited to hear about the benefits that you are seeing with our product. Our next release is coming in March and hope you are excited about some of our new features including enhanced timeline reporting. SS Steve S. Director, BCP Financial Services Used the software for: 6-12 months ### "xMatters - Easy to use" February 9, 2017 4.0 xMatters communication tool is simple to load (via the app) or use via the web and easy to train others on for use if you have teams in the field, other offices, etc. I've used multiple tools in this realm and this ranks up there with the others, if not even better for ease of use. Pros ease of use. Cons none so far. Review Source Response from Everbridge February 20, 2017 Hi Steve. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. CJ Cameron J. Used the software for: ### "(x)Matters" January 23, 2017 5.0 We have been using (x)Matters for some time now and could not have selected a better product! Everything from managing our Information Technology on-call schedules, Emergency notifications, integrated systems and the simply amazing support have all been a pleasure. Every single person we have had the chance to work with has been amazing, they make the entire experience very personal and will go to no end to make sure we have exactly the product we need. Review Source Response from Everbridge February 20, 2017 Hi Cameron. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. JP Jacob P. Incident Manager / Service Coordinator Information Technology and Services Used the software for: Less than 6 months ### "Arla xMatters training" January 17, 2017 5.0 Went to London for the launchpad training. The course was very well planned and it gave me a great insight in what the system is able to do. I am very positive, and I have a good feeling that this will be an extremely useful solution for Arla in the future. Pros Ease of use Flexibility Support Cons Can be a little difficult to set up your templates Review Source Response from Everbridge February 17, 2017 Dear Jacob. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our LaunchPad team. We hope to keep wow¿ing you with our products and our people. CJT Casper Juel T. Release Manager Information Technology and Services Used the software for: Less than 6 months ### "Simple Tool With Great Potential" January 17, 2017 4.0 Since we have not yet taken full use of the system I can only go by what I have experienced so far. The application holds a lot of functionality that is likely to ease some of the work we put into finding the right recipients for the right information. The fact that we can create subscriptions based on form properties will have great influence on our daily operations Pros The subscriptions Groups Message customization Cons Though I understand the reasoning, the fact that I cannot administrate certain parts of the application causes some delays. Review Source Response from Everbridge February 17, 2017 Hi Casper. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. We are always looking at improving our capabilities and improved administrative capabilities is one of them. If you have specific examples, please share that with your CSM so we can review internally. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements. ID Indy D. Used the software for: ### "xMatters On Demand" January 10, 2017 5.0 Moving from an On Premis version to On Demand has been a great leap. There is so much flexibility with the tool which has enabled us to manage the current On Call scenario more easily and enabled the business to communicate more effectively with their customers. The added benefit of ease of integrating has allowed us to create a more simple seamless solution to the business. Review Source Response from Everbridge February 17, 2017 Hi Indy. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and in it we will have some additional improvements in our integration capabilities that we hope your organization can take advantage of. BR Brian R. Used the software for: ### "xMatters Communication" January 16, 2017 4.0 We use xMatters for major incident management communication as well as on call support team engagement. The product is easy to use with multi-channel communication streams to meet all end users needs. Form building is quite easy and pleasing to the eye with the use of HTML and embedded gif files. Communication forms can be pre-populated to minimize the keystrokes necessary for the sender for quick notification. xMatters support is great, with a dedicated Client Success Manager and 24 X 7 engineers. Review Source Response from Everbridge February 17, 2017 Hi Brian. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. TH Tony H. Used the software for: ### "Broad Application, Attention to detail" January 19, 2017 5.0 While building a rapid notification system for a health system with 14 hospitals, 25000 employees, and multiple clinic locations, I have found that xMatters provides me with the attention to detail to insure prompt, correct notifications coupled with ease of set up. We are engaging xMatters to enable our transition to plain language emergency announcements, away from the traditional "color" codes. Review Source Response from Everbridge February 17, 2017 Hi Tony. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. BG Bob G. Used the software for: ### "Good Product." January 12, 2017 4.0 The integration between HP Service Manger and xMatters Cloud solution allows us to do custom notifications - Over all this has been a good experience. The only issues this past year have been with the many updates to the xMatters App and the iOS 10 operating system. Review Source Response from Everbridge February 17, 2017 Hi Bob. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements which will allow you to integrate more easily with tools leveraged by your organization. We will also be releasing some new mobile features as well. DW Daryl W. Sr Enterprise Applications Engineer Computer Software Used the software for: Less than 6 months ### "3rd Emergency Notification System we have used" January 10, 2017 4.0 I work for a major Fortune 50 company in the last 10 years we have tried 3 different systems. We have found that xMatters have great customer support and the staff has been very helpful. The user interface is easy to use and the mobile app is also very easy to use. While no system is perfect I give them 4 stars. Pros Easy to use. The mobile app allows sending of messages. The speed of the interface is much better than previous products we have used. Cons Overall reporting is good. There are a few reports I'd like to see added. Review Source Response from Everbridge February 17, 2017 Dear Daryl. You can¿t see me but we¿re totally doing happy dances at our desks. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our support team. We hope to keep wow¿ing you with our products and our people. Please work with your CSM on reports that you would like to see added to our product. TV Tamra V. Used the software for: ### "Great Customer Service!" February 10, 2017 4.0 xMatters has amazing customer service! Whenever we have an issue they are right there to fix it and work with us and around our schedules. They have made good upgrades to the system to help fit our needs and hopefully benefit their other users. They are fairly priced and make the system very user friendly that training takes almost no time at all. Review Source Response from Everbridge February 20, 2017 Hi Tamra. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. CC Chris C. Used the software for: ### "Hands down the best platform in this space" January 21, 2017 5.0 After doing hands on demos with several incident management tools, our organization found that the features and flexibility provided by xMatters met or exceeded our requirements in ways that other solutions couldn't. They're team has always been engaged responsive and professional and adopts our feedback into tangible changes to their product. Review Source Response from Everbridge February 20, 2017 Hi Chris. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. JB James B. Used the software for: ### "On Demand Integration " January 11, 2017 4.0 Being involved in the migration of our on premise notification product, to xMatters On Demand has been quite a smooth transition. I have been very pleased with the ease of integration and the support that we receive from xMatters - I love the mobile app and the slick interface. Our customers love the look and feel of the product. Review Source Response from Everbridge February 17, 2017 Hi James. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and and even more new mobile features. VP VenkataHarish P. Used the software for: ### "Excellent tool " February 16, 2017 5.0 Earlier it was always a night mare to keep track of who is the support person and whom to reach out but xMatter life became simple , it is one single tool that maintains all the information about the groups , individuals their contacts and most importantly it will automatically rotate the on-call of the team automatically. I strongly recommend this tool if you want to avoid all hurdles in your day to day support activities . Review Source Response from Everbridge February 20, 2017 Hi Venkata. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. DS Dennis S. Used the software for: ### "Great product, great value." January 18, 2017 5.0 xMatters has given us the flexibility to create on call rotations as well as blast notifications that ensure we never miss an alert or notification. The mobile app is a nice surprise. It is handy, accessible and is easy to configure. All in all, this is a great tool that really helps our business stay on top of problems, quickly and effectively...and it's really easy to use which is always a plus. Review Source Response from Everbridge February 17, 2017 Hi Dennis. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and improved mobile capabilities. RH Richard H. Used the software for: ### "Rick's review" January 13, 2017 4.0 Love the product hate the cost. Takes some time to get familiar with how to setup groups and schedules but once you have it down its set and forget. The reporting needs a lot of help sadly and being on their cloud not having logs hurts as well. Needing to trend data that only goes back 30 days and no API to extract the data is not beneficial. Review Source Response from Everbridge February 17, 2017 Hi Richard. Thanks very much for leaving an xMatters review on Capterra. We are always looking at ways to improve our product and your feedback on reporting is important. We will be sharing this internally. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements. Similar Products Featured