# Page 5 | xMatters Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is xMatters the right IT Management solution for you? Explore 141 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/116750/xMatters/reviews --- xMatters 4.6 (141) [View alternatives](https://www.capterra.com/p/116750/xMatters/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of xMatters ## Showing most helpful reviews Showing 101-125 of 141 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VS Veronica S. Data Center Specialist Used the software for: 6-12 months ### "Great Product!" January 19, 2017 5.0 I am able to locate on-call support personnel reliably with this product. It is easy very easy to use. Thank you! Pros How reliable it is. Cons None Review Source Response from Everbridge February 17, 2017 Hi Veronica. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. KS Kalani S. Used the software for: ### "No regrets!" January 9, 2017 5.0 We had quite a few options on our purchase of a tool to help facilitate notifications - from our research xMatters was a clear choice. They have really started to enable a lot of integration content through self-help which I really like a lot. Pros simple to use right out of the gate Cons it's easy to get overwhelmed with all the options Review Source Response from Everbridge February 17, 2017 Hi Kalani. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. Our next release is coming in March and we hope you are excited about our integration enhancements which will further improve the capabilities that you have already started. YV Yulia V. Used the software for: ### "Excellent product and customer service" January 10, 2017 5.0 Customer service at xMatters is fantastic, personally would like to call out Dane Q and Simta, they have been extremely helpful and responsive to my numerous queries. Overall product is good and easy to use, however I am still learning the set up and developing comm plans is taking a bit of time, although I am glad that your team is here to help! Review Source Response from Everbridge February 17, 2017 Dear Yulia. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. NS Nate S. Used the software for: ### "xMatters - Great find me follow me tool." January 19, 2017 4.0 xMatters allows us to schedule technicians anytime of day or night. It allows teams to be as flexible with there schedule or as detailed. Their training modules and help site is fabulous, I can always find the answer to my question. Pros Flexible schedules, messages, reporting and accountability Cons so many options, it can get confusing for new people Review Source Response from Everbridge February 17, 2017 Hi Nate. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. AB Amber B. Used the software for: ### "Great Product" February 3, 2017 4.0 We use this product for emergency announcements to our staff, for opening hour changes or closings due to inclement weather. We also utilize this as a form of communication across our safety team for immediate notifications whether people are in the office or out. Review Source Response from Everbridge February 20, 2017 Hi Amber. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. RH Randy H. Used the software for: ### "xMatters Simplifies Alerting" January 23, 2017 5.0 xMatters has provided excellent alerting processes to our organization. We are very simply able to alert those that need to take action. The notifications are very customizable so our admins are able to receive them via the channel they prefer. Escalation is also very simple to configure ensuring that critical alerts get immediate action taken. Review Source Response from Everbridge February 20, 2017 Hi Randy. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. SV Sompasong V. Used the software for: ### "Helpful tool/software." January 11, 2017 4.0 We have a great experience with the xMatters tool. It has helped make it easy for our NOC to quickly page out to our on call teams when there is an issue with our system. It also has great integration tool that can be used to integrate with Slack. Review Source Response from Everbridge February 17, 2017 Hi Sompasong. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. BZ Bob Z. Used the software for: ### "CA Technologies xMatter experience." January 19, 2017 4.0 We have been using the software for 5 years now and it has met all of our needs to this point. We love the Shift Scheduling and how easy it was to integrate with ServiceDesk alert process. Review Source Response from Everbridge February 17, 2017 Hi Bob. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements which will make it even easier to integrate with tools in your ecosystem. DR Dan R. Used the software for: ### "Easy Peasy" January 20, 2017 5.0 This software is one of the easiest I have ever integrated into an Operations group. Once you set up the Application, add your user groups, and add the On-Demand connectivity....You can sit back and let the Notifications take off!! Review Source Response from Everbridge February 20, 2017 Hi Dan. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. JM Jason M. Used the software for: ### "Flexible and feature-packed" January 24, 2017 4.0 xMatters is an amazing system for notifications. The flexibility of being able to configured many different notification devices and types in addition to easy self-service scheduling for teams makes this a very powerful platform. Review Source Response from Everbridge February 20, 2017 Hi Jason. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. NS Nikkole S. Used the software for: ### "Excellent tool!" January 19, 2017 5.0 I love xMatters! We use it for our disaster recovery methods. I love that you can enter a call tree of people and can push one button and send the same message to a number of people at once in the department and not forget anyone! Being able to check in to see who has not responded is a great feature as well. Review Source Response from Everbridge February 17, 2017 Hi Nikkole. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. JB John B. Senior Director of IT Infrastructure Public Safety Used the software for: 6-12 months ### "Excellent product" January 25, 2017 5.0 From the start xMatters staff made it extremely easy to understand the product and benefits. They assisted us in every way with online learning, setup and configuration of the product. And they continue to reach out to see if all our needs are taken care of... the best customer service I've ever had with a product like this. And the product is easy to use and works great! Pros Easy to use Cons Not any cons that I can find Review Source Response from Everbridge February 20, 2017 Hi John. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. JF Jeremy F. Used the software for: ### "xMatters@ARC" January 19, 2017 4.0 Ease of use and integration with other systems such as ServiceNow were selling points, and top-notch support has kept us on as loyal customers for five years. Pros Ease of use. Cons Can't think of any. Review Source Response from Everbridge February 17, 2017 Hi Jeremy. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. AB Alex B. Used the software for: ### "Convenient scheduling and escalation" January 18, 2017 5.0 xMatters has proved to be a very useful tool for our company. Setting up schedules and escalation rosters is a breeze and our users like the ability to configure their own devices and notifications. Review Source Response from Everbridge February 17, 2017 Hi Alex. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. SL Sucheta L. Used the software for: ### "xMatters way to go!" January 12, 2017 5.0 We had great experience with brand new installation of xMatters. Consulting team was very knowledgeable. A very successful implementation. Client Success Manager supported all the new release migration very efficiently. All the release migrations were carried out without any problems. Review Source Response from Everbridge February 17, 2017 Dear Sucheta. You can¿t see me but we¿re totally doing happy dances at our desks. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. KS Kelvin S. Used the software for: ### "Kelvin's Review" January 19, 2017 4.0 The Manual notification tool used in Connectit works very well. It saves time from looking up a number in xmatter. But looking up departments and numbers work well also. Review Source Response from Everbridge February 17, 2017 Hi Kelvin. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. PC Paul C. Used the software for: ### "XMatters Complex but Useful" January 17, 2017 4.0 xMatters has a lot of setup required before use. After the setup and permissions are done, the software works like a charm and is very useful. Pros The amount of functionality and ease of use. Cons A lot of time needs to go into setup. Review Source Response from Everbridge February 17, 2017 Hi Paul. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. sD sunny D. Used the software for: ### "Amazing product" January 19, 2017 5.0 It's an amazing product and I am using this very frequently. It is simple to use. You can schedule call or message timing in it as per your convenient Pros Easy to use and the call or message option is very good Cons Could not find any Review Source Response from Everbridge February 17, 2017 Hi Sunny. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. KD Kelly D. Compliance Analyst Information Technology and Services Used the software for: 1-2 years ### "Great emergency notification solution!" January 17, 2017 5.0 xMatters provides a simple, streamlined solution for emergency notifications. It's user friendly, easy to train on, and integrates with key platforms! Review Source Response from Everbridge February 17, 2017 Hi Kelly. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. JK Joe K. Used the software for: ### "Great for having multiple different groups of people that you need escalations to" January 9, 2017 5.0 We use it in a call center and it works great for having multiple groups of engineers to assign cases too. Xmatters keeps adding great new features to their products also. Review Source Response from Everbridge February 17, 2017 Hi Joe. We are so happy our product is working well for your business and allowing you to better handle escalations to multiple groups. We appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. SB Satya B. Used the software for: ### "Excellent Tool." February 16, 2017 5.0 Excellent Tool. Provides you automated and flexible IT Communications. Helps you aligning your appropriate resources for all possible situations. Review Source Response from Everbridge February 20, 2017 Hi Satya. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. VR Verified Reviewer Software Engineer Retail Used the software for: Less than 6 months ### "xMatters Review" October 2, 2018 5.0 Used for paging purposes. Experience was good and convenient. Pros The software was very easy and convenient to use. Cons User Interface could be more visually appealing Review Source Response from Everbridge October 15, 2018 Thank you for your review. We are glad you found our product easy and convenient!! We are also continuing to work toward "beautifying" the user interface for a more pleasant experience, we hope you like it! PP Patricia P. Used the software for: ### "xMatters Rocks!" January 20, 2017 5.0 I've only been using xMatters for about 4 months, but it was easy to learn and it's been consistently dependable and an asset to my job. Review Source Response from Everbridge February 20, 2017 Hi Patricia. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. DG Dexter G. Used the software for: ### "Helpdesk Tech." February 3, 2017 3.0 Sometimes it does not page out and at times we have to do a manual pages instead. We also get calls from second level that they continue to get paged, even after they acknowledge ticket. Review Source Response from Everbridge February 20, 2017 Hi Dexter. Thank you for your feedback. We take usability and technical concerns as a priority. Our CSM team will contact you shortly to review the challenges you are experiencing so that we can understand the underlying causes of pages not going out or concluding upon acknowledgement. LS Luke S. Used the software for: ### "I've been a happy customer for xMatters over 10 years." January 16, 2017 5.0 We have xMatters hooked into our ServiceNow instance and it works great! I've been a happy customer for xMatters over 10 years. Review Source Response from Everbridge February 17, 2017 Hi Luke. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. 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