# Page 6 | xMatters Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is xMatters the right IT Management solution for you? Explore 141 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/116750/xMatters/reviews

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xMatters

4.6 (141)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of xMatters

## Showing most helpful reviews

Showing 126-141 of 141 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DJ

Don J.  
  
  
Used the software for:

### "Xmatters review"

January 19, 2017

4.0

I work at the service desk and use Xmatters quite a bit. Being that I work nights, the email notification feature is invaluable.

Review Source

Response from Everbridge

February 17, 2017

Hi Don. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

PK

Plavouth K.  
  
  
Used the software for:

### "XMatters is the only product that MATTERS for Incident Management!"

January 17, 2017

5.0

Loved their app, customization and technical support! The integration with SMS, VM, Email and Slack can't be beat!

Review Source

Response from Everbridge

February 17, 2017

Hi Plavouth. Thank you for taking the time to leave a review for xMatters. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements which will make it even easier to integrate with additional tools in your environment.

BC

Bob C.  
  
  
Used the software for:

### "Good online System"

February 1, 2017

5.0

We are going from on premise AlarmPoint to Xmatters. So far so well. Moving over is very easy with users and groups.

Review Source

Response from Everbridge

February 20, 2017

Hi Bob. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

AB

Alain B.  
  
  
Used the software for:

### "Gaz Metro experience"

January 9, 2017

4.0

Hi, Gaz Metro really enjoyed the experience of implementing this solution. Really easy to understand, the customer support is 100% dedicated to help us solving issues. Overall, I would recommend this solution!

Review Source

Response from Everbridge

February 17, 2017

Dear Alain. You can¿t see me, but we¿re totally doing happy dances at our desks. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people.

JS

Jennifer S.  
It Manager  
Hospitality  
Used the software for:

### "Awesome app"

January 13, 2017

5.0

I have used this platform for 2 years and it has measure up past my expectations. This is a great tool to used for communication to your business and senior leaders

Cons

No Cons

Review Source

Response from Everbridge

February 17, 2017

Hi Jennifer. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

RM

Roderic M.  
  
  
Used the software for:

### "Great System!"

January 16, 2017

4.0

We have used this system for about 6 months now. It has gone very well and the support team has been very helpful in inuring that we are able to customize the system to our particular needs.

Review Source

Response from Everbridge

February 17, 2017

Dear Roderic. You can¿t see me but we¿re totally doing happy dances at our desks. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people.

SS

Steven S.  
  
Automotive  
Used the software for: Less than 6 months

### "xMatters...the option are endless"

January 19, 2017

4.0

While xMatters provides the user a ton of flexibility it feels like at times they have allowed for so much customization that it might make things even more complicated than they need to be. The onboarding was thorough and much needed and customer support continues to be available for any additional issues along the way.

Review Source

Response from Everbridge

February 17, 2017

Dear Steven. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. If you have specific areas we can look to making it easier for people to use, please work with your CSM so we can internally review them.

SD

Swetha D.  
  
  
Used the software for:

### "Life saver tool"

February 16, 2017

5.0

Very user friendly and easy to manage the tool , its a value of money which will help in reducing a lot of manual work we do in day to day activities.

Review Source

Response from Everbridge

February 20, 2017

Hi Swetha. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

KJ

Katy J.  
  
  
Used the software for:

### "xMatters is great! "

January 17, 2017

5.0

I have had nothing but great communication, help, and training from the xMatters team. This software is excellent and easy to use! We love it!

Review Source

Response from Everbridge

February 17, 2017

Dear Katy. You can¿t see me but we¿re totally doing happy dances at our desks. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people.

VK

Vijay K.  
  
  
Used the software for:

### "Excellent, Great"

January 19, 2017

5.0

It is really useful service for triggering an alarm every time you want to trigger. Easy to search contact details

Review Source

Response from Everbridge

February 17, 2017

Hi Vijay. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and even easier search capabilities.

JF

James F.  
  
  
Used the software for:

### "Xmatters Review"

January 19, 2017

5.0

Xmatters has been very easy to use and understand. All of our users have been able to handle Xmatters with ease.

Review Source

Response from Everbridge

February 17, 2017

Hi James. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

JF

James F.  
  
  
Used the software for:

### "Great Product!"

January 25, 2017

4.0

xMatters has been a great fit for our environment and has worked out very well with our simple use case. I look forward to continued work with and support from xMatters in the future.

Review Source

Response from Everbridge

February 20, 2017

Dear James. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people.

BW

Bruce W.  
BC Mgr  
Retail  
Used the software for: Less than 6 months

### "Performs as advertised"

October 12, 2018

4.0

Pros

One of the better mass communication apps on the market

Cons

Interface isn't as 'pretty' as some of the competitors

Review Source

Response from Everbridge

October 15, 2018

Thank you for your review. We are delighted you are happy with our product! We are also continuing to work toward "beautifying" the interface for a more pleasant experience, we hope you like it!

AK

Almoiz K.  
  
  
Used the software for:

### "Xmatters Review"

January 19, 2017

5.0

Easy to use, and very reliable , customer support are helpful, and they help in a short time they get back to you and follow up

Review Source

Response from Everbridge

February 17, 2017

Dear Almoiz. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people.

GA

Gardar A.  
  
  
Used the software for:

### "null"

June 1, 2018

5.0

Review Source

VS

Vikram S.  
  
  
Used the software for:

### "xMatters Review"

January 10, 2017

5.0

XMatters is great..user friendly tool which is helping us a lot in Incident Management communications

Review Source

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