Who Uses This Software?

Fortune 500 enterprises


Average Ratings

1 Review

  • 3 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $50,000.00/one-time
  • Deployment
    Cloud, SaaS, Web
  • Training
    In Person
  • Support
    Business Hours

Vendor Details

  • CSDP
  • www.csdpcorp.com/
  • Founded 2007
  • United States

About SRM Software

SRM software enables firms to automate their entire service delivery, field service, and customer service process, from contact center and depot repair to time tracking and scheduling. It provides a framework to improve operational efficiencies and reduce costs in your service organization while promoting service excellence. Combining service objectives with a cohesive business process, SRM software has the potential to transform field service departments from cost centers to revenue generators.


SRM Software Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management

SRM Software Reviews Recently Reviewed!


Capterra loader

The tool is user friendly but mapping on the VPNs is a challenge.

Jun 10, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: UI is good and data is readily available. The tool is user friendly and historical data can be used with ease.

Cons: Login issues and bugs are a concern.

Sometimes even when you are logged in the application takes a lot of time to load pages.

Overall: Best benifit is the availability of all the past data in a single platform.

Believe me it really helps.