--- title: "Zed-Service Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zed-Service Software - reviews, pricing plans, popular comparisons to other Service Dispatch products and more." source_url: "https://www.capterra.com/p/116888/Zed-Service/" page_type: "product" language: "en" --- # Zed-Service Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Zed-Service ## What is Zed-Service? A 360 Degree After-Sales Service Management Software Suite. Key Software Features: Customer Call Management Service Work-order / Job-sheet Tracking Warranty Management (In-Warranty / Out of Warranty / Warranty Void) Service and repair management Spares Inventory Management Logistics & Warehouse Management \[Complete Forward & Reverse Logistics Management\] Service Channel Management \[Different Levels of Service Centers\] Service & Warranty Claim Management Many More.. ## What is Zed-Service used for? [Warranty Management](https://www.capterra.com/warranty-management-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ₹10000 Per User, One Time Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zed-Service?[Manage this product listing](https://www.g2.com/products/zed-services/claim_requests/new?auto=true) ## Zed-Service Overview Updated September 2026 AI summary Zed-Service supports businesses of all sizes with service dispatch and warranty management needs by offering tools for billing, invoicing, customer and job management, scheduling, and work order tracking. Optional features such as calendar management, inventory controls, a self-service portal, and service history help organizations coordinate field operations efficiently. It is available as a cloud, SaaS, or web-based solution. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zed-Service 3.7 (3) VS. [4.6 (498)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price ₹10000 Per User, One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (3) Ease Of Use 4.5 (498) Value For Money 0.0 (0) Value For Money 4.5 (491) Customer Service 4.3 (3) Customer Service 4.7 (494) ## Zed-Service alternatives Highest Rated [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.3 (341)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars ## FAQs about Zed-Service Overview ### What company size and specific industries is Zed-Service built for? Zed-Service is designed for cellular manufacturers, consumer electronics companies, home appliances and white goods companies, alternate power and power conditioning product manufacturers, and health, wellness, and fitness product companies. The vendor description does not specify a company size, so the product appears suited to organizations in these sectors of any size. Features and Usability ### What are the key features of Zed-Service? Zed-Service offers service management features including case management, support ticket management, work order management, and repair management. It also includes scheduling, dispatch management, calendar management, and approval process control, plus inventory management, parts management, billing and invoicing, reporting/analytics, and warranty claims tracking. Getting Started and Support ### What training and onboarding options does Zed-Service offer? Zed-Service provides live online training sessions for teams getting started. These sessions support guided setup and direct instruction from a trainer in a remote format. No other training formats are listed in the catalog data. Getting Started and Support ### What customer support options does Zed-Service offer? Zed-Service provides chat support for customer questions and issues. No reviewer feedback about support experience is available, so there is no evidence to describe response speed, helpfulness, or common support frustrations. The catalog lists chat as the only support channel. ## Features AI summary Based on 1,238 Service Dispatch reviews Capterra reviewers highlight these as the features buyers value most when choosing service dispatch software: - **Scheduling** (**69%** of reviewers rated this feature as critical) - **Customer Database** (**58%**) - **Mobile Access** (**67%**) Zed-Service includes **Scheduling** and **Customer Database**, helping teams assign jobs efficiently and keep customer records organized in one place. However, it does not offer **Mobile Access**. Instead, it provides other highly rated capabilities, including **Dispatch Management** (**64%**), **Calendar Management** (**49%**), and **Billing & Invoicing** (**69%**), allowing businesses to coordinate field work, manage appointment timing, and handle invoicing more efficiently. Approval Process Control Manage the process of evaluating documents or requests submitted for approval Billing & Invoicing Create, manage, and send invoices or bills to customers Calendar Management Track and manage schedules and meetings via an integrated calendar Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Dispatch Management Manage sending personnel and resources to a site as needed Zed-Service 23 features ### All Features - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Dispatch Management: Manage sending personnel and resources to a site as needed - For Field Service: Intended to be used by field service companies - For Manufacturers: Intended to be used by manufacturers - Inventory: Integrates with inventory management systems to help reconcile financial data related to product movements, purchases, and sales - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Job Management: Manage and track all job information and associated tasks - Parts Management: Track parts inventory levels and manage re-stocking - Repair Management: Arrange for repairs to be performed and track prior repairs to the same item - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Service Management: Arrange for and track that service agreed upon under warranty is scheduled and performed - Support Ticket Management: Allow customers/users to submit support queries and service requests - Warranty Claims Management: Track, approve or deny warranty requests and manage associated customer communications - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic ₹10,000 Per User,One Time Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (3) 4.3 Based on 3 reviews ## User reviews Overall rating 3.7 Based on 3 reviews Filter by rating 5(1) 4(0) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent SV SATISH V. Director ### "Review at UAT stage" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 March 4, 2013 Nice product, ready for use in a complex service network Pros \-Multi brand -Multi language -Well estblished / settled Cons \-Despite certain geographical limitations related to implementation, Zed-Service has turned out to be a nice, dependable product now -In addition to the pros & cons mentioned above, would like to give the following comments: -Development speed needs to improve -Development & / or testing of development needs to be higher quality In any case, it's a nice, dependable product now Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SV SATISH V. Director ### "Feedback while the development is nearing completion" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 February 23, 2013 In addition to the pros & cons mentioned above, would like to give the following comments: -Development speed needs to improve -Development & / or testing of development needs to be higher quality In any case, it's a nice, dependable product now. Pros \-Multi brand -Multi language -Can be used with centralized or local server -Covers almost all aspects of service centre operation Cons \-Can / should be more user friendly -Better asthetics desired Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VM VICENTE M. PRODUCT DEVELOPMENT ### "Excellent Service Management Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 13, 2012 It's a great option for all those companies that needs a very reliable way to manage and control their after sales customer service. Pros It helped us to systematically follow up on our service to our customers, and a better control over part stock, physical exchanges, analyze return rates per product, productivity of each person involved in the process. Cons Time change, since they are in India an we are in Mexico. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.