# Total Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Total Management the right Real Estate Property Management solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/116971/Total-Management/reviews --- Total Management 4.2 (91) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Total Management Ease of use 4.1 Customer Service 4.3 ## Pros and Cons in Reviews KC Kim C Finance SpecialistAccounting, 11 - 50 employeesUsed the software for: 6-12 months. “User friendly software. “ August 8, 2024 ## Showing most helpful reviews Showing 1-25 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Joe M. Asset Manager Real Estate Used the software for: 1-2 years ### "Overall very good PM software" January 25, 2017 4.0 is a solid online PM tool. There is a learning curve and a decent amount of training involved when first starting TM. After using TM for a week or two most things are pretty straight forward. If you do have a question, the self help tool is very helpful. If more information is needed support has always been quick to respond to any questions that we might have. They seem to be continually improving the online experience. I would definitely use TM for any future properties we acquire. Pros Once you catch on the ease of use is fantastic Cons The calendar could use some help. When I click on a range of dates in the future the end date date is allowed to conflict with start date. Review Source Response from Total Management March 28, 2017 Hi Joe, We appreciate you writing a review! Hearing back from our users is important in continuing to provide a great experience. We're happy to hear that you're finding our program easy to use and that our support team has been helpful! KS Kelli S. Bookkepper/Property manager Real Estate Used the software for: 2+ years ### "CPSG Review" January 19, 2017 5.0 We've had for about 4 years. My experience has been great. I love the fact that I can jump on from anywhere I have internet access. The overall user ability is great. Pros I van access it from anywhere I have internet access Cons Although it's nice to look back as far as we need too, for security, I don't like that you can have more than two calendar years open for accounting. It allows for changes to past tax years after filed. Review Source Response from Total Management February 21, 2017 Hi Kelli, Thanks for leaving a review. It's always great to hear from long-term users, and we're happy to hear that you've had a great experience so far! Getting feedback from our users is important in making sure that we are providing a good experience. DF Don F. Owner President Real Estate Used the software for: 2+ years ### "Total Management" January 19, 2017 1.0 Not user friendly. This is not designed for retail shopping centers. Does not properly figure sales tax. Very difficult checking account functions. It takes 3 or more steps to do what should only take 1. Not user friendly Pros Notmuch Cons Not user friendly Review Source TG Tamera G. Property Manager Real Estate Used the software for: 2+ years ### "Totally-Ahh-mazing!" February 1, 2017 4.0 I use this software daily. It has so many features that I am still trying to get use to daily. All in all this is a great software to use. Pros Easy to utilize and manage. Fast and easy for newbies to learn! Cons Feels like I still need training in some areas . Still so much to learn. Wish it were easier to correct mistakes such as move outs. Customer Service is hard to reach at times and get answers. Review Source Response from Total Management March 28, 2017 Hi Tamera, We appreciate you leaving a review. We're glad to hear that you're enjoying the many features of our program! If you ever need help re-learning one of them, please reach out to our support staff. They would be happy to help! ND Nadine D. Office Manager Real Estate Used the software for: 2+ years ### "Total Management provides the Total Package" January 19, 2017 5.0 Using the program has made the process of collecting rent, tracking expenses and doing the CAM Reconciliation for our commercial spaces a breeze! If there is a question about generating a report, the customer service is prompt and helpful. Highly recommend this user friendly program. Pros User friendly, straight forward and simple. Cons Aging on some of the reports as we were so used to using Quickbooks - it is just different.. Review Source Response from Total Management February 21, 2017 Hi Nadine, Thanks for your review. We're glad to hear that you're finding it easy to use our program for your business! KR Kelly R. Administrative Assistant Real Estate Used the software for: 2+ years ### "This is a good system for tracking property management rents and accounting" January 19, 2017 4.0 Overall a good experience, the system is user friendly and the "how to" feature helps work through most problems that I have come across. Pros This is user friendly, edits are easy to make, you can manage multiple properties and companies with easy. Cons There should be a way to emailing tenants/clients allowing the ability to type a detailed message to the tenant. Review Source Response from Total Management March 28, 2017 Hi Kelly, Thank you for leaving us a review! We're glad to hear that you've had a good experience and that you're finding our program to be easy to use! NC Natalie C. Accountant Real Estate Used the software for: 6-12 months ### "My Total Management Review - NRC" January 19, 2017 4.0 We have used TM since July 2016. I find the software is very easy to use but we have run into some issues with reports and accounting functions that could be improved upon. For instance, the AP report is still being worked on and does not match the Balance Sheet total when credits are involved. The bank deposit detail report does not show non tenant deposits. At times the reports for AR and prepaid Rent do not match the Balance Sheet either. The accounting side of the software is not as good as the property management side. With that being said, we are still very happy with the software. Pros Please see my previous detail. Cons Please see my previous detail. Review Source Response from Total Management March 28, 2017 Hi Natalie, Thank you for leaving a review! We're glad to hear that you're finding our program easy to navigate. Hearing back from our users is important to us, and we appreciate you taking the time to share about your experience with us. KP Kristen P. Office Manager Commercial Real Estate Used the software for: 1-2 years ### "Good software" January 19, 2017 4.0 I am enjoying using . The set up was not great. I am not sure if it was on our end, or your end, but when the info was inputted the numbers from previous rent collections were all incorrect. I love how the rent rolls print out. I like how you can put rent escalators in there. Everyone has been helpful when I had a question. Training was good. Pros Rent escalators, rent roll reports - We really only use it to add rent, print reports, etc. Cons Set up seemed to take awhile and the numbers in put were not accurate. Review Source Response from Total Management March 28, 2017 Hi Kristen, Thank you for your review! We're happy to hear that you're enjoying the rent escalators and roll report within our program! NM Nicolas M. Support Technician Real Estate Used the software for: 6-12 months ### "It´s an excellent tool for real estate administration!" January 19, 2017 5.0 For this short 6 months period I have been using this software, I noticed it´s an useful and very complete tool in the real estate business. There were some things I suggested to the support department and they solve the issue in a way that I can work better right now. Keep evolving! Excellent choice of Software. Pros \- I can access the information anywhere I am. - I have all the information in one place. - I can upload anything i want to the software. - Make the sellers´ easier. - It´s great! Cons \- I can not translate default reports or letters. - I can not ask for or create new reports, the way specifically I want. Review Source Response from Total Management February 21, 2017 Hi Nicolas, Thanks for your review! Happy to hear that you've enjoyed our support team and the ease of access to the program. Recommendations from users like you are always great feedback. LS Lauren S. Accounting Manager Real Estate Used the software for: 6-12 months ### "Reporting is not Great" January 19, 2017 5.0 I wish there were options to customize reports. The general ledger is also really bad. Other than that it works great for what we need it to do. Pros I like that you can work in all companies at once. I also like that you can upload the invoices into the program. I like the overall workflow and look of the software. Cons The reporting. I need to be able to customize reports. I also hate that buildings are set up as different entities in an accounting sense. I also hate that you can not upload a budget and run reports with the budget. Review Source Response from Total Management March 28, 2017 Hi Lauren, Thanks for leaving us a review! We're glad to know that you're enjoying our document upload aspect of the program. Hearing feedback from our users is important to us, and we appreciate you taking the time to do so. TL Ted L. Used the software for: ### "" January 12, 2012 5.0 Our organization, which manages multi family housing units in the affordable and supportive sectors, switched to from PropertyWare, despite a strong sense of skepticism, having tried a number of real estate management programs unsuccessfully. It took about a month of simulated practice, (all of which was done on the free trial) and about a week for actual implementation. While the adjustment (mostly psychological) took some work, I haven't been more pleased with a business tool since the advent of the PC. The breadth of data that becomes available is amazing, and the ways in which it can be looked at and analyzed is nothing short of revelatory. The most exciting piece of the package is the full integration of the management function to the accounting, thereby eliminating the double entry requirement and all the errors that follow. My employees are equally impressed, and it has increased their productivity immensely. The best news is how we found over $10K in rent-receivables owed by a government agency, which was promptly paid! Amazing what the right information can do for a business. Lastly, but perhaps most importantly, the support has been superb. Knowledgeable and highly personal, the guys at "command central" seem like our very own IT department, and have infinite patience to boot...I recommend most wholeheartedly!! Review Source CS Christina S. Director of Internal Controls Real Estate Used the software for: 1-2 years ### "Very user friendly software " January 20, 2017 4.0 I've enjoyed using the program and found it very easy to learn. The support team is very helpful and has quick response times. Pros easy to use and allows changes for error Cons think reports should be easy to run Review Source Response from Total Management March 28, 2017 Hi Christina, Thanks for leaving a review! We're glad to hear that you're enjoying using our program and that is has been very easy to learn. MM McKynna M. Property Manager Commercial Real Estate Used the software for: 2+ years ### "Property manager" February 1, 2017 3.0 I feel that is not up to par on all the needs that should come with a software to support property management with ease. Review Source AH Arin H. Used the software for: ### "" January 25, 2012 4.5 We are a commercial and residential real estate and management company. We brought in four properties from an existing company. The system they used did an okay job of tracking payments, but wasn't getting any support from the company that bought it, and didn't have the bells and whistles you look for now (email to tenants, Owner portal, ACH payments). We uploaded some information by ourselves, and sent some big properties in Macros for them to upload. Took about a month of hard work to get up and running. We love the ease of use of the software, and the price is right where it should be. The support from the staff is great. The software is still very young, and we have given some feedback on some wants and some must haves, and they have been very receptive in implementing or trying to implement. Best parts: Inputting payments is very simple and quick; it has good reporting, and is easy to read. Total Management is very user friendly, and offers great in house support. It makes it easy to create new property. Commercial CAM function. Text-email work orders. Down side: Can't apply payment to specific charge (i.e. late fee, assessment), and has no label print function. Review Source LG Lynda G. Used the software for: ### "" June 3, 2013 5.0 We are a residential property management/owner company. We were looking for a simple, easy to use, robust system that would allow us to have all info at our fingertips, and also wouldn't cost and arm and a leg. We were utilizing a very complicated software system that would not allow us the flexibility required. We opted to have all prior history entered into the system as opposed to having it uploaded (for our own reasons). The input of historical data took some time on our end, and we had a few issues all due to user (on our end) error. Each and every time we had difficulty, complications, or any problem at all - TM Support was either on-line and resolved the issue immediately, or responded advising they would get back to us with resolution and always have. The Support Team at TM is fantastic, professional, helpful, and extremely responsive. I would highly recommend this system for numerous reasons. It is economical, easy to use, and implement; and you are never without assistance when required. Thanks to all at ! Review Source SK Steven K. Maintenance Coordinator Real Estate Used the software for: Less than 6 months ### "Ease of transformation" January 19, 2017 4.0 We recently decided it was time to put up a website that would allow a multiple of functions to be accessed easily by our tenants and staff to do some basic things which, in turn, allows us more time to concentrate on our daily business. Incorporating the System into the new site has proven to be easy and seamless. The tech support during this transformation was excellent. Kudos! Pros Ease of use Cons Some functions take a little hunting to find....but they are there! Review Source Response from Total Management March 28, 2017 Hi Steven, Thank you for leaving a review! We're happy to hear that integrating our system into your website has been an ease! Remember, if you any questions come up, you can always reach back out to our support team! LM Lorrie M. Used the software for: ### "" February 23, 2012 5.0 We have been in the Apartment Industry since 1988, we own 10 Communities in Northeast Ohio. We have been manually tracking traffic, move-in's, move-out's and so on. With a few months of research and hard work deciding whom to choose, in helping us streamline our company, we heard about through NOAA. So, here we are in the trial phase and getting ready to go live in a few days. It has been an adventure but one that has been fun and incite full thanks to the team at Total Management. They took all the stress out of our data entry and gave us peace of mind. We are so excited to be up and running, with no more manual documenting. I want to say how wonderful the team has been. Justin, Sarah, and David are the best team I have experienced and I look forward to a long relationship with them. If you are looking at software programs, stop...Total Management is the one to choose. Thank you Team!! Review Source cK chris K. President Used the software for: 6-12 months ### "Efficiency exemplified " July 19, 2018 4.0 Pros The ability to set up multiple tasks easily and receive updates. Allows me to do so much more with my time. Cons Customer support could use more training. When I called for assistance, they put me on hold for 15 minutes and said they would call back but did not. Review Source DR David R. Used the software for: ### "My experience with total management software." January 19, 2017 4.0 After a rather shaky start, I am pleased with the day today operation of the software. There are still a few areas that need to be added or revised to make it a truly top rate commercial (retail/Office) property management system. In my view the most important with me the adding of a report to see the allocation of tenant rents. The support area has been extremely diligent and helpful. He has listened to my areas of concern and done his best to help with a workaround. Review Source Response from Total Management March 28, 2017 Hi David, Thanks for leaving a review. We're glad to know that you're pleased with the day to day operation of our program. It's important to us to hear back from our users, and we appreciate you taking the time to let us know. We'll be sure to let our team know they've been helpful. SB Sandi B. Real Estate Used the software for: ### "Total Management is the answer" April 2, 2014 5.0 Pros The software is cohesive and user friendly! The support staff took the time to identify the company's needs so they could demonstrate the benefits of the software that would best meet those needs. I feel they listened and then guided us, so we could maximize our use of the software. There were a few bumps to overcome in the beginning, but the team never faltered and was always open and willing to meet or exceed our expectations. Cons I am still learning the software, but I can see areas that could be improved. It's nothing major, just some minor tweaking. Review Source SG Shauna G. Bookkeeper Construction Used the software for: Less than 6 months ### "Program does everything I need at a reasonable cost for my tiny portfolio." May 17, 2018 5.0 Pros Web Based, tracks in real time, multiple users can access data, One button action on NSF charges fee, updates ledger and writes letter. Couldn't be more simple. Cons I would love it there was an App for Android or I-Phone so that I could access easily from my phone. Review Source MS Michael S. Used the software for: ### "Overall Satisfied Customer" January 19, 2017 4.0 The software can be a bit cumbersome at times, but overall once you get past the initial learning curve it is a very functional program. The feature set is robust and there is a lot there in terms of systems etc so features are great. I just wish the interface was a bit more user-friendly at times and not as cumbersome, but a minor complaint overall. Review Source Response from Total Management February 21, 2017 Hi Michael, Thanks for leaving a review. We're glad to hear that you're enjoying many of the features of our program! AP Abraham P. Property Manager Real Estate Used the software for: Less than 6 months ### "Review for software" January 23, 2017 4.0 Good functionality but no videos nor phone support. Makes it VERY hard if you can't pick up a phone and call someone. Pros Functionality Cons No phone tech support at your becking call Review Source GA Grant A. Used the software for: ### "" April 5, 2013 5.0 While entering bills I noticed that my CAM percentage was 0% after I had everything setup. I could not figure it out and started a Chat w/ TM and we had it fixed in no time! Easy to work with and the chat session went excellent. Word to the wise; write down all your questions and ask all at once because they will show you how to fix it before you can think of your next question. Review Source TF Tyler F. Used the software for: ### "Great software for Property Management" January 19, 2017 4.0 has proven to be a great software for property managers and tenants alike. It is an easy system to learn and to teach. The reports generated area also very useful and offer the ability to analyze many facets of the property. Review Source Response from Total Management February 21, 2017 Hi Tyler, Thanks for your review! We're glad to hear that you've enjoyed our report generation tools! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.