# Velaro Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Velaro Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/116972/Velaro/pricing

---

# 

 Velaro Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Velaro

## What is Velaro?

AI Powered Live Chat That Combines Automation and Human Support. Connect with customers in real time through live chat powered by AI. Chatbots handle common questions instantly, while more complex inquiries are routed to live agents without disrupting the conversation flow. This allows your team to manage support, capture leads, and respond quickly in a single platform. Every conversation is logged for easy tracking, follow-up, and performance analysis. With access to chat insights and response metrics, you can monitor service quality and identify areas to improve. Customers get fast, reliable answers through a mix of automation and direct human support. The experience stays consistent, and your team saves time while maintaining strong service across every interaction.

## What is Velaro used for?

[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Chatbot](https://www.capterra.com/chatbot-software/)

Overall rating

Based on 9 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Velaro

3.9 (9)

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

Contact vendor

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (9)

Ease Of Use

4.6 (1,733)

Value For Money

4.0 (3)

Value For Money

4.6 (1,487)

Customer Service

4.3 (6)

Customer Service

4.7 (1,506)

## Velaro alternatives

Highest Rated

[4.8 (5)](https://www.capterra.com/p/10031687/Text-App/#reviews)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/144040/Tidio-Chat/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

File Sharing

3.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Real-time Consumer-facing Chat

5.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Engage in direct, instant messaging with consumers

Transcripts/Chat History

4.3 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

View messages sent by both parties during the chat conversation

Chatbot

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

AI-based platform which conducts a conversation via auditory or textual methods

Customer Database

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

A collection of customer information such as contact details, demographics, previous interactions, etc.

Customer Support

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Provide online support for your customers through live chat or help desk functionality

Velaro 109 features

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Uses AI to condense large amounts of text, audio, or video data into a coherent form

Software program that continuously adjusts its behavior based on observed data

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Schedule appointments via a calendar

Automatic reply functionality for incoming messages

Tickets are automatically assigned to specific agents based on predefined rules

Create and automatically send premade copy in response to customer messages

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Shortcuts for inputting frequently used messages

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Configure existing workflows to meet your organization's needs

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Interprets what a user is doing based on context and helps guide them through the process.

Recording, transcription, and analysis of sales calls for the purpose of training and generating insights

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media.

A collection of customer information such as contact details, demographics, previous interactions, etc.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Access previous interactions or concerns to maintain customer relationships

A website or login for customers to access information

Process of dividing customers into groups based on common characteristics

Provide online support for your customers through live chat or help desk functionality

Tool to send questionnaires to customers to gauge feedback

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Protect sensitive data for digital privacy

Store and organize documents in a centralized system

Manage, store and organize emails within the system or via third-party apps

Tracks metrics that provide insight into how a user interacts with any interface or product

Predefined actions automatically performed on the occurance of specific events

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Public or private sharing of digital files such as documents, audio/video, images, and more

Used as a promotional or demonstration tool in sales and marketing presentations

Use AI to generate content in the form of text, images, videos, etc.

Geographic location of visitors determines behavior of the software

Managing service requests, incidents, IT issues & support with a ticketing system

Organize, prioritize, and manage incoming communications

Helps understand a user's intentions/actions

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Identify different languages

Automatically identify and save contact information of potential customers

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Engage with a lead throughout the sales process by actively providing information

Score a lead on their quality or likelihood to buy based on certain behaviors

Ability to chat online in real time

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Manage and support multiple languages

Allows users to manage data from a number of sources

Process and analyze human language in text or audio form

Ability to interact with the application using human languages such as English

Form to collect visitor contact information when live chat isn't available

Send personal messages to clients or attendees

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Existing bot models for AI-based tools commonly used for auditory and textual conversation methods

Copy on the page or chat window encouraging the user to engage with the chat option

Streamlining repetitive tasks and activities through automated and predefined workflows

See options for potential search queries within the system

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with customers, users, etc.

Engage in direct, instant messaging with consumers

Send and receive messages in real-time via an online communication channel

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Digitally share screen view with others

Search and filter data across systems to locate required information by entering keywords or certain criteria

Securely stores data to prevent data loss or breaches

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Set and monitor service level agreements to ensure timely response and resolution

Allow users to access multiple services after entering their login credentials once

Send messages via SMS

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Allow customers/users to submit support queries and service requests

Gauge satisfaction and receive information for improvement and success

Automatically handle routine, repetitive tasks and processes without the need for manual intervention

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking

Seamlessly integrates with 3rd party websites

An extended application or connector that enables users to perform additional services with their current set of tools

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.3 (8)

4.3

Based on 8 reviews

## Pricing

Value for money

4.0 (3)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.0 (3)

4.0

Based on 3 reviews

## Integrations

[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

NetSuite](https://www.capterra.com/p/135757/NetSuite/)[

Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[

Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (6)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (6)

4.3

Based on 6 reviews

## User reviews

Overall rating

3.9

Based on 9 reviews

Filter by rating

5(2)

4(5)

3(1)

2(1)

1(0)

Mentioned topic

Sorted by most recent

Ricardo E.

Brand Advocate

Consumer Services

### "Functionality has dropped"

2.0

Overall Rating

2.0

2.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

August 19, 2023

Pros

It is easy to navigate around the system to understand what each tab/button does and to communicate with customers real-time.

Cons

The issues that has been acting up whereas when switching between multiple chats the system will buffers, reroutes the chats and sometimes doesn’t save all the transcripts and files.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

YB

Yitzhak B.

Digital Team Lead

Education Management

### "An Affordable and User Friendly Option"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 10, 2023

Velaro offers the most "bang for the buck" that I've seen in my time working with online customer support systems. The staff is responsive and helpful, the pricing is reasonable, and the system itself is intuitive to work with. I am very pleased with my experience so far, and see our team using this product for years to come.

Pros

Velaro offers quite a depth of features to aid administrators in grabbing the data they need to monitor KPIs at whatever level of granularity they'd desire. It is relatively simple to set up, and allows for both customers and service agents to have smooth communication across the board.

Cons

Having a shared pool of canned responses was considered an add-on, and was priced a bit outside our budget. While we made do by uploading individual CSV files with our desired solutions, it is unfortunate that we couldn't have that feature made available at our level. Minor quibble aside however, we really don't have any other complaints about the product.

Switched from

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

Ballooning pricing, terrible technical support, and confusing features necessitated a transition to an alternative product ASAP.

Alternatives considered

[Contivio Contact Center](https://www.capterra.com/p/130559/Contivio-Contact-Center/)

Reasons for choosing Velaro

Ease of usage, shorter setup time, competitive pricing.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LF

Layne F.

Customer Representative

Consumer Goods

### "Easy to use software that makes my life better!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

August 10, 2023

It has made chatting with customers easy and pleasant!

Pros

I really enjoy the straightforward design and layout of the chat. It makes interacting with customers easy!

Cons

I don't like how the Velaro home page is only linked to the title. It should be on the side panel as well.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CG

Chelsea G.

Chat Team Lead

E-Learning

### "Good Interactive Product"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

August 9, 2023

For the 4 months we have been using this product, it has been a good product and reliable velaro customer service!

Pros

Easy to understand trainings; easy enough to adapt to procedures quickly

Cons

Inability to set up que for a small team as it would work for a larger team(auto transfer between team members as chats Q gets busy.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JS

Juli S.

Customer Service Representative

Education Management

### "Mostly Enjoyable and Intuitive "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

August 4, 2023

Pros

I love the upload mass canned responses feature. I also think on the customer facing side it looks good and is easy to use.

Cons

there seems to be an issue with copy and pasting. you also cannot copy and paste a screenshot into the text box, which you can do on most other sites, including freshchat. you instead have to save files and upload them. the oracle and velaro connection is fairly slow in bringing up the accounts so that you can close the chats. i've also experienced notification sound problems despite my settings being correct.

Switched from

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)

march/april

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Brand Advocate

Consumer Services

### "Great use for Live Chat Support!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

November 8, 2022

Pros

I like the can see where the other party is chatting in from and they prefilled their information for me to access their information faster, trust me get use for productivity.

Cons

When the new conversation come in it doesn’t auto-pop up again when it comes in or when I’m leaving to attend another conversation.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ZH

Zach H.

Sales/Service Manager

### "Good for just the basics"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

June 12, 2018

Pros

When the system works, it does a good job for getting basic chat functions done on our website with our customer service team.

Cons

Our Tech team has not had a good time implementing the system on our site, so we are not always able to fully utilize the system.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SM

Scott M.

Director of Marketing

Retail

### "reliable way to interact with cusomters"

4.5

Overall Rating

4.5

4.5

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.5

3.5

Likelihood to Recommend

10/10

August 28, 2015

Pros

Velaro is “easy to use” because the interface is use friendly and doesn’t require a lot of training to understand the interface. Our customer service reps quickly learned the system and started interacting with shoppers after implementation. With Velaro live chat, there isn’t the barrier of the shopper having to call in or send an email and wait for a response. Velaro, also, has a great reporting system. We are able to tell successes of our reps and areas where we need to improve. It's a great low cost solution for a Magento Live Chat Extension. We were able to create branding & set up Velaro in time for holiday quickly. It only took us 3 days to implement and design the product for our website.

Cons

There are so many features and customizations that Velaro can seem overwhelming at first. I would really suggest an online training session with a support person. Product was installed and had a few bugs at first. These were quickly addressed by Velaro and we have found both functionality and support exceptional

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JM

jeff m.

co-founder

### "Live Chat Software That Converts Website Visitors To Sales"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

May 29, 2015

Easy to use product that is a great tool for converting website visitors to sales leads and ultimately to closed deals. It's got great reporting, automated triggers for proactive chat invites, and great support that really appear to care that you get the most from the software.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/116972/Velaro/reviews/)

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