Who Uses This Software?

Hippo provides flexible maintenance management solutions for a variety of industries, including manufacturing, healthcare, hospitality, property management, education, retail, non-profit and more.


Average Ratings

235 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $40.00/month/user
  • Pricing Details
    We also offer unlimited user licenses at $165/month
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Hippo CMMS
  • www.hippocmms.com/
  • Founded 2004
  • Canada

About Hippo CMMS

Hippo CMMS is a powerful, affordable, and user-friendly web-based maintenance management solution. Its flexible platform and essential CMMS features suit a variety of industry needs, from manufacturing to healthcare hospitality to education and more. Hippo makes the complex simple with its graphical interface, unlimited user subscription, and great support team. With over ten years of experience, Hippo has been instrumental in streamlining maintenance operations over 1100 organizations.


Hippo CMMS Features

  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Inventory Management
  • Key & Lock Management
  • Mobile Access
  • Predictive Maintenance
  • Preventive Maintenance
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Asset Tracking
  • Commercial Properties
  • Customer Database
  • Dispatch Management
  • Equipment Management
  • Job Costing
  • Job Management
  • Maintenance Scheduling
  • Residential Properties
  • Routing
  • Scheduling
  • Work Order Management
  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • CMMS
  • Energy Management
  • Equipment Management
  • Facility Management
  • Inventory Management
  • IT Asset Management
  • Maintenance Management
  • Parts Management
  • Preventive Maintenance Scheduling
  • Software License Management
  • Warranty Management
  • Work Order Management
  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Warranty Tracking
  • Work Order Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Fixed Asset Management
  • For Schools
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Space Management
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Condition Monitoring
  • Inspection Management
  • Maintenance Scheduling
  • Mobile Access
  • Predictive Maintenance
  • Purchasing
  • Reminders
  • To-Do List
  • Vendor Management
  • Work Order Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management

Hippo CMMS Reviews Recently Reviewed!


HIPPO CMMS

Jul 31, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: On line makes it convenient and without worry of upgrades and software cost upfront. Its pretty easy to maneuver around and the training has gotten better over the past years.

Cons: For me I would like to be able to reopen old work orders to attach documents to. There is definitely a need for a 24 hour support team if you are working a plant that is 24/7 and even if they had an on-call person it would be nice.

Overall: The company I joined had no CMMS program at all and it is a 3 plant multiple line bottling plant so I brought Hippo with me from my previous employer. So to be fair going from no CMMS to CMMS has made things a lot easier. Because of the regulatory requirement in this industry it makes providing documentation to auditor easier and reliable.

Vendor Response

by Hippo CMMS on August 02, 2019

Hi John,

Thank you for your great review! We are extremely happy that you recommended Hippo to your current company based on your previous experience with us and that it is making it easier for you to manage your maintenance program. Our development team is currently working on making it possible to reopen a work order. It has been a common request, so stay tuned for updates.
I will share your suggestion with my management. As you may have noticed, we have a new technical support system and it is giving us helpful data to help us evaluate extending our support hours. We are getting more and more customers from different time zones, so this is definitely something we are considering.
We appreciate your feedback, so please let us know if you have any other suggestions or questions.

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com

I'm glad I chose hippo.

Apr 18, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the advanced dashboard option. It provides your maintenance team with an interactive screen of your plant's layouts. It's an effective visual tool that is cool to use and simplifies navigating thru the system and monitoring the status of the equipment.

Cons: The assigning parts to equipment could be better organized. It's not a dislike, it's more of a wish. I wish there was a better (hierarchy) way to organize the parts in the parts data base.

Overall: My experience with hippo? Every aspect of transforming from a paper to the hippo computerized system went well with no surprises and no failures.

Hippo has a saying, You get out what you put into this. I found the statement to be inaccurate because we got out much more than I imagined. You do have to do some work providing them with spreadsheets to download but you are not alone, you are backed by an experienced team wanting you to succeed every step of the way.

Thanks to guidance from the development team; the training from trainers; and rapid response from technical service we implemented a well-rounded computerized management tool that is easy to use by our managers and maintenance techs.

Tell me, how many times do you have maintenance people telling you they like using a new maintenance program? They are the true test for this system.

There are no hidden costs and no nickel and dimes for modules, you know what you pay for.

We love the advanced dashboard option. It provides your maintenance team with an interactive screen of your plant's layouts. It's an effective visual tool that is cool to use and simplifies navigating thru the system and monitoring the status of the equipment.

I encourage others to use hippo and I should know, we just completed the forth implementation of four plants in four states in the last eighteen months.

Recommendations to other buyers: Get the advanced dashboard option. It provides your maintenance team with an interactive screen of your plant's layouts. It's an effective visual tool that is cool to use and simplifies navigating thru the system and monitoring the status of the equipment.

Vendor Response

by Hippo CMMS on April 18, 2017

Thanks for the great review Larry and our team is happy to hear you find value in the Advanced Dashboard. A lot of work went into developing the interactive mapping and floor plans. Expect more good things to come in 2017. Let's keep the communication open.

cesar perez review hippo

Jul 17, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: it's ease of use

Reporting is nice as I can see how much time my team is spending in certain areas - I was unable to do this in the past,

Easily can set up preventative maintenance plans.

Cons: It's inability to connect to our organizations active directory

Our inability to establish different service types for requesters. I would love to see the requester form change in real time as staff are submitting requests for specific reasons (ie. conference room - if employee selects conference room setup then the form will now require the requester to provide time,date,#of staff, etc)

Our inability to update completed/closed tickets, information should always be able to be updated

it's inability to connect with other applications, like a workday integration which would help us as we have to now live in two applications and ensure information is kept current.

Vendor Response

by Hippo CMMS on July 22, 2019

Hi Cesar,

Thanks for leaving a review! I'm happy to see that the Reporting feature has helped you to see how your team is doing.

Thank you for the feedback as well. It would be great to have a quick chat with you and go over the points that you've raised up. Hope we can talk soon.

Best regards,
Heidi Chin
Customer Success Adviser
p. 866-956-2859 ext. 227

HIPPO CMMS - GREAT VALUE, SUPPORT AND USER FRIENDLY

Jul 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the easy user interface and the reporting options. The look is clean and adding to the database is very simple.

Cons: Functionality is lacking of some of the other larger, more expensive systems, but don't let this be a deterrent.

Overall: We started using Hippo CMMS three years ago and since then, we have created a PM program and have been able to start tracking data on our machines that was not available before implementation.

Vendor Response

by Hippo CMMS on July 31, 2019

Thank you for your great review, Clifton!

I'm glad you're enjoying our ease of use and the assistance from our support team. I'm happy you mentioned that we offer a good value for money. Our development team is growing and we have some cool new features coming up. Stay tuned for updates and please let us know if you ever have any suggestions.

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com

Great tool for our maintenance department

Apr 18, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Cloud based; user friendly;

Cons: product development is lacking; Software was written in Silverlight, which most browsers are dropping (and have been for well over a year). Hippo team is supposedly working on re-writing the software so that Silverlight is eliminate, but we have been waiting on this since May 2015. Hopefully they complete the upgrade before all the browsers drop Silverlight support. We lost Chrome long ago and the latest upgrades of Firefox have dropped Silverlight. It seems as the Edge will not support it either, so once Microsoft finally dumps Explorer, we may be hurting.

Overall: We have been using Hippo for just over 2 years and have entered over 10,000 work orders. Overall it has been a great product for our maintenance team and a great value for us. I'd like to see quicker product improvements and a better mobile version, but we are still pleased with the software. It's miles ahead of what we had used in our organization prior to Hippo. The support team has always been helpful when needed, though we rarely have to reach out to them.

Recommendations to other buyers: Despite the cons above, I think the software is a great value and meets our needs well. Once they solve the Silverlight issue, we should be in great shape.

Vendor Response

by Hippo CMMS on April 18, 2017

Thanks for the feedback Daniel. Version 6 is in Beta and available to customers. Let us know if you would like to take it for a test ride. Silverlight issue is resolved!

Hippo CMMS Review

Sep 20, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to use. Other then that it seems almost the same as before.

Cons: had to change the entire company's web browser. I was not told that this was the case and we were totally unprepared it took our it dept over two weeks to get to everyone's computer.

Overall: Overall Hippo FM has been good. Should your update cause us to make such drastic changes next time we will be going out to bid. Not happy with what took place and why would a company with large data bases not make it easy for there customer???? This was not the case when i tried to explain the issue i was told to just change my web browser!!! we have upwards of 200 computers that had to be changed.

Vendor Response

by Hippo CMMS on September 24, 2018

Hi Joe,

Thank you for the review and constructive feedback. We apologize for the changes required for the update. I am not sure why you had to make changes to your browser as Hippo runs on all web browsers (IE, Edge, Chrome, Safari, Firefox). In any event, sounds like you had a bit of a challenge due to our V6 release and we could have done better to ease the transition. If you ever need help from our customer support, don't hesitate to contact us. All release notes are available on the support portal, and please look out for user pop up notifications when you log in and emails from us.

Glad to hear that Hippo is still working for Nueterra overall as a maintenance solution for your facilities. It's been great having you as a customer over the past 5 years.

Starting Over with Nothing*****

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software was easy to implement and set up. It was also easy to get my staff trained on it.

It is comprehensive for all our needs and the HIPPO organization gave us a lot of support and assistance.

Cons: We have many buildings that we do work on, and many different individuals that have access to inputting Work Order requests. Figuring out how to set the system up for that was a bit of a challenge at first, but it was overcome.

Overall: I took over a position to maintain an 80 Acre campus that had NO inventory of any tools, equipment, current condition assessment, or any historical data of current Work order requests. I also had no way of creating work order requests or tracking them.

HIPPO has allowed us the opportunity to maintain a working inventory and tracking system for many different items such as equipment, vehicles, Stock items and tools that staff carry, Consumables as well as standard equipment for day to day operating needs. It has helped us tremendously.

Can't beat the price and service for the Return. We are very appreciative.

Vendor Response

by Hippo CMMS on September 23, 2018

Hi David,

Thank you for your feedback. We are all happy to hear that Hippo has been instrumental in allowing you and your team to manage your equipment and inventory. If you are having any issues with setting up user permissions for work order requests for all your buildings, contact our customer support - we have people eager to help and iron out any issues you are having.

Thanks again for your great review and we look forward to serving and improving your maintenance operations into the future.

Hippo is easy to use

Apr 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Love the way you can see the whole building on the screen and see where the work orders are. I like the information that is on the work orders for everyone to see. Being able to add email address to the work order so everyone involved can be informed on what the status of the work order is great.

Cons: I don't like the dashboard for the work order search. If you adjust columns to view the information they don't stay that size they will revert back every time you make a change. In order to see the most current you have to double click on the ID column every time you want to look at the last work order. There should be some type of save button so you can keep your columns custom to the way you like it. I waste a lot of time with this process.



I would like to see more options with reports. I can't get what I need for certain projects that I work on.

Need better access with iphones, some type of app so when employees are in the field they can look up work orders faster and more efficiently.

Overall: Hippo is really working for us in a lot of ways. We've had good response from customer support when we have had issues. I would like to see some additions in the future to make things even better.

Recommendations to other buyers: my suggestions are in the "cons" section. I think it would be a good idea to ask your clients what things they would like to see in the future. Need more options for reports.

Vendor Response

by Hippo CMMS on April 18, 2017

Hi Lisa

Thanks so much for the great review and constructive feedback. It's customers like you that help drive our software further and develop features our customers want. Look for great things in 2017. Thanks again!!

From Clipboard to Computer

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: HIPPO CMMS gives us the ability to run individual reports for each piece of equipment. These reports help with capital expenditures when cost justification is needed.

Cons: It would be nice to have some sort of text box linked to each piece of equipment where you could keep notes and helpful information instead of using the Documents tab. If I need to write a note about a piece of equipment I have to edit a document then reload it to the HIPPO system.

Overall: Before HIPPO CMMS all of our maintenance records were paper and clipboard. With HIPPO CMMS we are able to keep track of the preventative maintenance in a more proactive way than before. HIPPO CMMS helps us to preform predictive maintenance that we were unable to do in the past because it allows us to keep all information pertaining to equipment in one place with better, faster searching capabilities.

Vendor Response

by Hippo CMMS on December 25, 2018

Hi Alexander,

Thanks for taking the time to leave us a review and your feedback. Nothing makes our team happier than hearing about another successful implementation.

We definitely have data fields associated with equipment for comments and notes. Our team will be reaching out to you in the new year to see how we can make your experience even better.

If you don't want to wait, drop us a line or send us an email and let us know of anything we can do to improve.

Daniel

Excellent, And Able To Get Even Better

Jul 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: After a considerable amount of comparative research, we chose to go with Hippo as our CMMS. The features that determined our choice have proven to work well. Onboarding has been very straightforward and well-supported by Hippo. The system is quite simple to administrate and use.

Cons: There are a few things that cannot be done, probably because of certain design and coding choices. None of these are dealbreakers or even terribly serious, but some of them do result in workflow hiccups or redundancies. We've submitted several suggestions/requests and have been very politely received. Hopefully, the ideas will be implemented as well.

Overall: We are very early into our use of Hippo, so as yet it hasn't made a large impact. However, as our team gets more and more used to shifting maintenance management to the CMMS we expect the benefits will increase. We look forward to amassing enough data and history to help with decision-making, cost analysis, parts inventory, and so on. The potential all seems to be there; all that we need is a good long while of steady, compliant use of the system.

Vendor Response

by Hippo CMMS on July 31, 2019

Hi Jeff,

Thank you for your review! I'm glad you had a a good onboarding experience and that you find the system easy and simple to administrate. Our development team is growing and we are working hard to make user experience even better. Please keep sharing your ideas and suggestions, as your feedback is extremely important for us to keep improving. The initial phase implementing a CMMS can be a bit challenging, but I'm sure you are going to notice the benefits soon. Please keep in mind that we offer lifetime technical support, so we will be glad to assist you and your users during your journey.

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com

Hipp CMMS great customer service!

Jul 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, great customer service and affordability for our small organinization

Cons: Then trying to add an "email contact" at the end of a new work order-this seems to automatically change the "requested by" field to whatever is in the "email contact" field? This is annoying!

Vendor Response

by Hippo CMMS on August 01, 2019

Hi Michael,

Thank you for your review! I'm glad Hippo's ease of use has been helpful to your organization and that we offer a good value for money.
I will reach out to you to get some more details about this issue you have been experiencing with the email contact field, as it shouldn't happen and I couldn't reproduce on my end. Please keep in mind that Hippo offers lifetime technical support, so you can count on us if you ever need any assistance.

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com

with Hippo CMMS we create visibility and transparency

Apr 15, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Equipment management, Scheduling preventive maintenance and creation of demand orders giving us an increase in productivity.

Cons: For a regular use, non an IT person, the reporting is not flexible, export information from tables is difficult to relate the fields.

Overall: With Hippo in 2018 we were able to achieve about 90% of our total demand orders on time an in full, we know that there are a room to improve, but, at least now we can measure our progress. Inventory of parts that easily can be related to any machine activity helping us to keep the control of the parts purchased, creating alerts when replenishment is required just entering the threshold with the min and max desire.

Vendor Response

by Hippo CMMS on April 17, 2019

Hi Jeronimo,

Thank you for your kind review! I'm glad that using Hippo has helped Oxygen Development in reaching such a high completion rate of work orders. It's also great that you can keep track of the company's progress.

Thanks for your feedback regarding the reporting feature as well. Our Development Team is always looking for ways to improve the reporting feature, and your feedback is extremely valuable for improving the Hippo software.

If you need any further assistance, or you have more feedback, please don't hesitate to reach out to us!

Heidi Chin
Customer Success Adviser
p. 866-956-2859 ext. 227
e. h.chin@hippocmms.com

Once set up, HIPPO does make managing your facility easier.

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Keeping track of individual rooms/equipment service needs and records. Inventory at a glance. Reminders when you are low and need to order. That is done by the work order completion data entry, parts that are used are logged. HIPPO knows the minimum # of parts wanted on hand sends out the reminder.

Individual equipment I.E boilers, you can have a drop down list of all the replacement parts associated with each boiler for ease of ordering. Room records, you been called to the same room 3 times for plumbing issues. you can then look to find a cause.

Customer service requests are replied to very quickly. That day or you have an e-mail when you arrive to work.

Cons: I have just two

On work order search, it defaults to the very first work order #1 instead on the newest 2999. Printing was a one step process.

Overall: A better awareness of the facility, parts, pieces, costs, man hours, scheduling.

Vendor Response

by Hippo CMMS on April 06, 2018

Hi Mark,

We are happy to hear that Hippo is working well for Haggai Institute. Sounds like you are getting an awesome return on your investment and Hippo CMMS has helped your organization improve your maintenance operations. Keep the feedback coming and don't hesitate to contact our customer success staff - they are always eager to help and make things easier for you.

HIPPO - easy to use, efficient for all

Jul 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use - very user friendly - tutorials are excellent. I also LOVE how the HIPPO logo celebrates the holidays!

Cons: I would say the only thing I don't like is have to uncheck boxes when I do a work order search.....

Overall: We required a PM program for to be compliant in our SQF (Safe Quality Food) program. Hippo filled the gap - some resistance from employees at first but the ease of use makes it hard to resist. Maintenance personnel who hated the 'paperwork' in the old system love the ease of completing PM's on the computer - fast and easy

Vendor Response

by Hippo CMMS on July 18, 2019

Thank you for your great review, Diana!

I'm happy you mentioned Hippo's ease of use and how user friendly it is. I'm also going to share with our designers that you enjoy how our logo changes for each holiday!
I understand the the default selected filters in the work order search might not be what you usually need for your searches, that's why our development team has created the selected/deselect all button. I'm not sure if you're already using it, but it makes much easier and faster to choose only the filters you need. Please let us know if you ever have any questions or suggestions.

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com

Hippo user

Sep 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have been able to engage my mechanics and keep them productive. I use the mobile connection via smart phones to make work orders, parts, resources, and manuals available. It is easy to attach photos and enhances our communications across the plant. They like the software which is what is the bottom line. We are doing a much better job tracking tasks and getting stuff fixed.

Cons: It is young and not all the reports are what accounting would like. You really need to buy the enterprise version for the extra custom reporting capability. There needs to be a cost center work order field that can track and report output per cost center for budgeting.

Overall: Technical support by Hippo is above board. I am building our system on the fly and it is not too bad. I am previously familiar with the software having built a system for a previous employer. We have way to much equipment and are too large a plant to have engaged a HIPPO equipment survey. Not having anything in place and the need to start made it essential to go this route. We ordered software and it launched two days later. My Mechanics are getting more done in a day. Their morale has improved and they can get detailed instruction at their fingertips.

Vendor Response

by Hippo CMMS on September 21, 2018

Hi Robert,

I love hearing your feedback about your mobile experience with Hippo. For your techs to be able to access Equipment info, parts, or manuals while on location must save so much time! Thank you for the feedback. We appreciate it!

It's not perfect, but it's very good

Jul 16, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Hippo allowed the consolidation of our geographically diverse building & equipment needs. It is a vast set of data and Hippo handles the dissemination well.

Cons: End-user friendliness is limited. This is partially due to the scope of the organization, but it would be helpful to have a bit more polish in this regard.

Overall: We run over a hundred facilities, each with a need for their own equipment log, maintenance schedules, tickets, etc. Hippo was instrumental in cleaning up the inventory and scheduling of these sites and moving us to a new stage of organiztion.

Vendor Response

by Hippo CMMS on July 18, 2019

Thank you for your review, Tim!

I'm glad Hippo has been a good tool for your organization to better manage so many locations. We appreciate the feedback from our customers and we try our best to accommodate suggestions. I'd love to learn more details about how you think we could improve. Please don't hesitate to contact us if you ever have any ideas we could share with our development team.

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com

Easy for tenants to use

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: This program has been very easy for our tenants to use. They learned very quickly and it has allowed us to easily receive work orders. However, the lack of a mobile app is a big deal. There should be a mobile app so that maintenance can easily work on the orders. Hopefully, this is something that we will see in the future.

Pros: As someone who runs an apartment complex, it's important to be able to receive work requests as soon as possible. This allows tenants to submit a work order and see the progress of the request. It was easy to teach my employees to use, and just as easy to show tenants how to submit their work order. We also like having it web-based, even though it supports almost every computer operating system.

Cons: The only con that we could find was the lack of a mobile app. This is a rather important con. Having a mobile app would allow our maintenance workers to see work orders as they are put in, meaning they could seamlessly go from one issue to the next. As of now, they have to come back to the office once they are finished and then go back out. A mobile app would save time.

Lions Manor Preventive Maintenance

Jul 13, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The ease of use. Reporting feature, calendar for scheduling, etc.A

Cons: The more I use the program the more familiar I get wit it. That is the same with a lot of things, if you don't use the system for periods of time it takes awhile to get back in the groove.

Overall: I was a little skeptical when I was first introduced to this product. Over the years I have seen a lot of systems come and go. My first experience with maintenance software was back in the early 80s. Now that was primitive. When I started using HIPPO I was amazed at the power behind this system. The ease of use was a very satisfying experience. I would recommend HIPPO to anyone I knew that was looking for a maintenance system

Recommendations to other buyers: Just keep improving it the way you have been doing.

Vendor Response

by Hippo CMMS on July 13, 2016

Hi Ernie - glad Hippo has been working well for you over the past 2+ years. If you ever need tp brush up on some of the new features we have added or legacy features, contact our support team. There are many on-going webinars you can take advantage of or get some personalized training sessions. Thanks for the feedback!

Quality Product for a great price

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to learn and if fairly adaptable to you individual needs in a CMMS system. They offer great start up support. They respond quickly to any questions or suggestions given through the help tool. When there has been system issues they are resolved very quickly.

Cons: I really don't have any cons, I think the biggest challenge was during the initial set up, we would not fully understand the design process so errors were made on some PM task and equipment data. But, we were able to determine where the errors were made and corrected them.

Overall: Overall, I have been very pleased with the product. None of my team or the requesters had any previous experience with any type of CMMS system. They were able to learn the processes quickly during the on boarding period and had minimal implementation issues. Due to the smooth start up, the system was accepted by all users and seen as a valued addition to our work process.

Vendor Response

by Hippo CMMS on January 18, 2019

Thank you for the awesome feedback, Charles! It's great to know that Cajun Industries is taking advantage of everything Hippo has to offer. We were very happy to see your progress during your recent meeting with Natasha.

Please don't hesitate to contact us if you ever need any help or have any suggestions!

Warm regards,

Fabio Carvalho
Customer Success Adviser

Jan 28, 2013
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Comments: I am a technology specialist within the automatic identification and data capture industry and I am volunteering my consultation services for a non-profit adult day service organization in Richmond, VA. The task given was to identify, qualify, and implement a simple yet robust facility management program to move from a paper based system to an electronic form. There were many challenges due to the existing IT structure of the organization and the use of volunteers to accomplish many of the day to day task associated with caring for the participants. CCADS utilizes a logical balance of professional and administrative employees but the majority of help comes from volunteerism. I began my search focusing on "SaaS" (software as a service) facility management solutions to limit the pull on IT resources and to allow for a manageable cost structure given CCADS non-profit status. After exhaustively reviewing six of the top facility management solutions utilizing a SaS model, I chose HippoFM Zoom as the most applicable. HippoFM software is extremely simple to use and understand, has limited layers of complexity, a high level of pre and post sale support and has many of the bells and whistles I needed for my particular project. The three most important factors to me were cost of ownership; facility visualization tools, and a simple easy to use front end. To be honest, I was reluctant at first to go with a SaaS model because I could see a time in the future when staff participation would outgrow CCADS ability to fund the growth. I needed a solution that would remain for the most part constant in their pricing structure. Hippo FM was the only SaaS I found that offered an affordable solution with "unlimited users" and the ability to grow a mobile workforce at a nominal rate. Lastly, I was extremely pleased with the informative, patient and helpful sales and technical personnel I encountered during my analysis and implementation phase. I can't say enough about their professionalism and willingness to help oversee a successful outcome. I would highly recommend HippoFM to any company looking for a simple yet robust solution for managing a facility maintenance project, whether it be one facility or many. They are terrific!

Facility Maintenance Made Easy

Oct 03, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that you can limit the access a user has. This is our main form of communicating any issues that may arise within the facility and with so many users a work order can easily get closed or rejected so it's nice to limit what they have access to. The software is pretty self explanatory.

Cons: I would really like to be able to edit/revise a completed work order. Sometimes a document or amount gets revised after-the-fact and it would be nice to not have to open/associate a new work order.

Vendor Response

by Hippo CMMS on October 05, 2018

Thanks for the great feedback Veronica. It has been great working with you and the others at Camel back Ranch over the past 4 years.Also glad to hear that you find Hippo user friendly and simple - that is what we aim to do. Even better, Hippo is still relevant and useful in streamlining facilities maintenance for you. We hear you on the completed work order edit - it's very high on our priority list.

Review of Hippo CMMS - Paramount Die

Sep 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Its pretty easy to use and intuitive. A plethora of features we have not even explored for use at this time. Easy and automated reporting is great.

Cons: All the hiccups and errors. A lot of minor issues that can be very frustrating and make using the system kind of a pain at times.

Overall: Overall it has been good experience. I love the system. Its easy to use, for the most part. It has a lot of features. I just get frustrated with the errors and "hiccups" When the hiccup occurs and you loose all your comments/notations for a long detailed description of the issue and fix... that is when I'm not a huge fan of the system. Overall It works very well.

Vendor Response

by Hippo CMMS on September 21, 2018

Hi Ryan,

Thank you for your feedback. We are glad to hear that you find Hippo user friendly! That is a our main goal here. To not make finding and closing work orders complicated. I do apologies if you have experience some glitches. We are continually trying to improve Hippo and appreciate the feedback.

A Great Tool, For a Great Price

Apr 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Features, cost, and functionality

Cons: Learning curve (takes a bit to get it all working)

Overall: When looking into CMMS's, I spent hours online researching the different options we had. I even had a consult with someone who worked in this field. I finally found Hippo, and loved what I saw. They have everything any other CMMS would have, but for a fraction of the cost. Given my position this was huge, it's much easier to convince a board with a four digit cost, than five or more. And again, they have all the features that the big names have as well. I don't think that we have even scratched the surface of all you can do! Their customer service was great, and they walked us through everything. Beyond that, they have been very friendly and helpful after our on-boarding period.

I highly recommend Hippo CMMS and their Staff. They're a great group of people, and they have a great product.

Recommendations to other buyers: Before getting it (or any CMMS for that matter) inventory everything.

Vendor Response

by Hippo CMMS on April 18, 2017

Hello Matt, thank you for the wonderful review! We're pleased to hear that your experience with Hippo has been enjoyable. Being affordable to our customer's is important to us, so we are happy to hear that our competitive pricing is paying off!

We will be releasing our new version of Hippo in the coming months, with more exciting features to make things easier for you!
Please contact us at (866)956-2859 ext 255 or info@hippocmms.com for more information.

Hippo for Kish

Jul 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It can handle a wide array of maintenance subjects. Updates have been very helpful and enhanced the program to be more user friendly.

Cons: Some aspects of the programming involve moving from selection to another page. Although you have done a great job in correcting some these time wasting log jams.

Overall: All questions & problems have been answered very promptly and courteously for us and our unique setup.

Vendor Response

by Hippo CMMS on August 02, 2019

Hi Mark,

Thank you for your great review! I'm glad Hippo has been a good tool for your company and that you're enjoying our recent updates. Our development team is growing and working hard to make Hippo even better. Your feedback is extremely important to us, so please don't hesitate to share with us your suggestions.

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com

It has been an great software for us that has highly improved our process over paper work orders.

Mar 23, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and quick to learn. It is fast to move thru the steps. It allows multiple people to know where certain work orders are in process quickly. The reporting is good and allows you to look up items that may need replaced quickly.

Cons: There aren't many options for customization. There have been times that we would like to do something where we couldn't and the option wasn't there to even create a customization.

Overall: It increased our overall production by multiple people having visual progress over what was getting done. It eliminated lost work orders. It allows us to look up information much faster then going thru file cabinets for documents.

Vendor Response

by Hippo CMMS on March 27, 2018

Thanks Loren for the feedback. Glad to hear that over the past 1-2 years Hippo has been doing well for you. You will be happy to know that we are adding more customization features this year. You are not alone, many of our users have requested and our development team has the project slated for this year. We look forward to working with Gensco for many more years... please keep the feedback coming and thanks for the review.

Daniel - GM

Great software

Aug 16, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, set up, and maintain in comparison to our previous maintenance software.

Cons: I have had a few negative experiences with the support staff. Some of them are great, but a few individuals seem to have difficulties communicating. I have found myself trying to explain something in ten different ways and it not being understood, but this has only happened twice out of my 20~ experiences.

Overall: Hippo has allowed us to more easily maintain the preventative maintenance for our companies 100+ pieces of equipment, and move away form a paper based system that was prone to human errors.

Vendor Response

by Hippo CMMS on August 20, 2019

Hi Eric,

Thanks for taking the time to provide your feedback!

I am glad to hear that Hippo has helped with organizing your day to day preventative maintenance. As you continue to use the system, you will see the benefits of tracking that info.

I am sorry to hear that there was some miscommunication, but ultimately the support team is here to help! The goal is to see you and your team succeed!

Mel Motoch

Capterra loader

Good for keeping maintenance tasks organized

Apr 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Anyone can use it, and can be tailored to special requests.

Cons: This software is extremely functional. I wouldn't change anything.

Overall: I work in a vendor relations position in A/P. This streamlines the companies maintenance records for all of the senior facilities and the data or invoices are in the system organized and in detail for each department from the actual maintenance request, to the facilitating, to payment of invoices from the vendor and it makes the payment process seamless.

Vendor Response

by Hippo CMMS on April 03, 2019

Thank you for your review, Marishia!

I'm glad Hippo is helping you and your team not only to keep track of your maintenance tasks, but also to streamline records and invoices for the A/P department. It's always great to hear when different departments take advantage of Hippo tools and features.
Please don't hesitate to contact us if you ever need any assistance.

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com

Using Hippo CMMS for Clinical Engineering

Dec 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: System has a great user interface and in easy to navigate. Easy to enter equipment data and retrieve work history on specific equipment.

Cons: We have multiple sites that we service and it is a challege linking data from one site to another.

Overall: Over I have had a good experience with Hippo.

Vendor Response

by Hippo CMMS on December 13, 2018

Hi Shannon,

Thanks so much for your feedback. Glad to hear that the Saskatchewan Health Authority is generally happy with Hippo and find the UI and navigation easy to use. Totally understand the issue with pulling more detailed data on multiple locations - we are working on it and should have more robust reports for you and your team throughout next year. We have been speaking with a lot of the regional health authorities in Manitoba as well and they shared similar feedback.

We are on it!! Let us know if you need anything else or have more feedback.

Happy holidays to you and the rest of your team.

Daniel

Hippo CMMS review

Aug 14, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the simplicity of the user experience once you're familiar with the product

Cons: I do not like the ambiguity of the external documentation. It is usually easier to call the help desk to get the right answer than it is to research the on line library. Although the documentation is in English, the communication fails.

Overall: It is effective and accomplishes the task once you understand it.

Vendor Response

by Hippo CMMS on August 19, 2019

Hi Mathew,

Thanks for leaving us a review! I'm happy to see that you've found Hippo simple and effective to use.

I'm sorry to hear that the articles have not been as straightforward as contacting our Support Team. We appreciate any feedback and will look into improving our articles.

If you have any questions or feedback, feel free to get in touch with us!

Best regards,

Heidi Chin
Customer Success Adviser| Hippo CMMS
p. 866-956-2859 ext. 227
e. h.chin@hippocmms.com

Super User

Apr 10, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the communication feature on HIPPO. To have the ability to communicate to the requestor is key in the service industry, in the past we used another program that did not have this feature and it was the #1 complaint.

Cons: We had an issue when we initially rolled out the program with the users putting their phone extensions in the contact info section due to them interpreting the wording incorrectly. After some discussion with the HIPPO Team they rectified it!

Vendor Response

by Hippo CMMS on April 11, 2019

Thank you for your review, Joe!

It's great to know you're enjoying the communication features in Hippo and that it's been a key feature for you and your team at the North York General Hospital. I'm glad our team was able to help you rectify the contact information that was originally set up in the system. Please keep in mind that Hippo offers lifetime technical support, so don't hesitate to contact us if you ever need any assistance.

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com

Capterra loader

The overall experience with HippoCMMS has been good. It is a great product for the price.

Mar 30, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ability to apply and view floor plan and enter work order directly from floor plan and equipment views. The unlimited users accounts, reports, documents, pictures, and specifications that can be added to equipment and facilities, mobile access, and preventative maintenance module.

Cons: It would be nice to be able to have more ability to customize reporting, Demand work order fields and dashboard. There is not the ability to create a work order via email submission or respond to notifications via email. When adding comments, it does not date stamp in the comment field of when or who made the comment.

Vendor Response

by Hippo CMMS on April 06, 2018

Hi Eric

Thanks so much for the helpful feedback. Feedback from our users is what drives our product forward. Please keep it coming.

More customization on reports and work order forms are slated for 2018. Stay tuned. Happy to hear you generally pleased with the software, support and value Hippo brings.

great to with with

Apr 11, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the lay out and the way it will store all my records. plus how it will email my work orders to my contractors

Cons: when it emails it has from hippo not my company at the start

Overall: it is the most easiest to use program i found. all our work orders get done on time and other managers can request work to be done easily

Vendor Response

by Hippo CMMS on April 18, 2017

Hello Bill, thank you for taking to time to review our software, we appreciate it. We are happy to hear that our user friendly interface is working well with your company!

We are glad that we sorted your concern with the email address that was sending out emails.

We are currently working on releasing Version 6 of our software which will improve features and functionality that will allow you to attach documents to your assets & equipment.

Please contact us at 1(866)956-2859 ext 255 or info@hippocmms.com for more information.

Very Good Product For The Price

Feb 22, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This software gives you the ability to track and submit work orders in a very affordable and easy to use package.

Cons: Occasionally there can be a lag time with the programs servers.

Overall: Helps to keep focused on priorities.

Vendor Response

by Hippo CMMS on February 25, 2019

Thank you for your review, Chris!

I'm pleased to know that Hippo is helping PVS Chemicals to better manage and prioritize maintenance tasks. I'm happy to notice Ease of Use and Value for Money among your comments, which are two big priorities for us!
I'm going to be in touch with you so we can further investigate what may have caused a lag in our system.

Thanks again for your time to share your experience! Please don't hesitate to be in touch if you ever needs any assistance.

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com

Hippo CMMS Software

Dec 02, 2015
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Hippo CMMS software makes life as a maintenance supervisor much easier. At Haas Cabinet, we were looking a way to keep work orders organized and scheduled, while also keeping track of the costs per repair. Hippo software answered the bell. We are able to track all work orders, costs of each work order, parts inventory, and have scheduled preventative maintenance work orders automatically generate. Hippo helped bring our family owned business into the 21st century.

Pros: Hippo has a really neat layout. They can use your floor plans and lay out the equipment you maintain so that you get the really cool visual experience that no one else brings. We really like the mobile app. Hippo desktop version syncs with your smartphone or IPad via the Hippo mobile app. Our maintenance guys can create, complete and modify work orders from anywhere they have internet service or mobile phone access.

Cons: We rely on the email alert function to be fully functional. Our maintenance employee's are alerted about works order requests via email. Seems like from time to time Hippo's email servers go down, and we are not aware that work requests are being created.

Vendor Response

by Hippo CMMS on December 03, 2015

Hi Tim, thanks for the great feedback and glad to hear Hippo is working well for Haas Cabinet. The e-mail issue should be resolved. If you experience any issues you know to call our tech support team. They are always there to help out when in a jam.

Capterra loader

Easy to Use

Sep 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use. Set up can be a bit dicey if you don't know what you are doing. This is essentially a database program, so it is good to have someone with experience help with set up to get the hierarchies done properly

Cons: It is SAAS, so it can be a bit "laggy". The function's don't always cooperate and I close the program frequently for reboot

Overall: It is a great deal for the cost and it really does exactly what I need it to. Reports and queries are really easy to generate.

Vendor Response

by Hippo CMMS on September 21, 2018

HI Matt,

Always nice to hear good feedback about a User's experience with Hippo! You are correct that set up can be interesting but our Data Integration team has great advice and experience to help guide new clients. Thank you for taking a moment to provide feedback.

Great job Hippo !

Jul 29, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Simplified to learn and use Hippo on a daily basis , easy to find what is needed .

Cons: Could be a little more user friendly when creating PM's with Parts, Asset #s ect

Overall: Very satisfied

Vendor Response

by Hippo CMMS on August 01, 2019

Thank you for your great review, Dean!

I'm happy you're enjoying Hippo's ease of use and that now is very simple for you to manage your assets and work orders. Thank you for your suggestion regarding PMs. I will share it with our development team. Please continue to share your ideas and suggestions with us.Your feedback is very important to us!

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com

Excellent Product, Reasonable Cost

Jul 30, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and easy to learn to use the major functions that maintenance software is purchased for.

Cons: It has a few "quirky" features that I think may be because it is a cloud based software.

Overall: We have identified trends and have been able to amend maintenance schedules based on those trends, very helpful in that regard.

Vendor Response

by Hippo CMMS on August 06, 2019

Hi David,

Thank you so much for your review! It's great to know that it was easy to learn how to use Hippo and that you're getting important information from your database to identify trends and adjust your maintenance schedule accordingly.
Please don't hesitate to contact us if you ever experience any problems when using Hippo.

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com

Quick, easy to assign task.

Mar 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Layout is easy to look and find tasks. I have all the tasks in one screen that is easy to look at. I can make recurring very easily.

Cons: Wish there was more search features. A way to look up completed tasks. Would like more search fields to choose from.

Overall: Keeping track of your work and getting work done more timely.

Vendor Response

by Hippo CMMS on March 29, 2018

Melvin,

We have heard a few times, compared to other CMMS programs, Hippo is very user friendly and easy on the eyes. There is not a lot of clutter, especially when you can customize that a User sees only what they need to. There are search fields on several of the grids. When creating work orders, there are search fields to locate your equipment or locations. You can find a key word search on reports. Regarding tasks, you can view any completed work order, using the Work Order Search feature. There you can find the old ticket and see what should be completed next. Thank you for the feedback, it is valued here at Hippo!

Hippo Review

Sep 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use for resources performing work. Keeps history on equipment.

Cons: Not able to extract everything needed from reports that we might need. Using the Extract file comes out in an Excel sheet, but would be nice to see like how the reports are produced. We perform a monthly report for how many demands/PM's were sent in for a specific month, how many of them were completed, hours associated with it as well as previous moths completed in that specific month. I need to flip flop between "Work Order Search" and "Reports" to be able to find all the information we need.

Would like to be able to add more then one photo to "Equipment"'

Would like to be able to find a work order by key words., not just ID number.

Overall: Hippo has been a great addition to helping our team keep on top of preventative maintenance, history on equipment, and better tracking system for demands in our facility.

Vendor Response

by Hippo CMMS on September 21, 2018

Thank you for the feedback, Lindsey! Hippo can definitely keep maintenance departments better organized with preventative maintenance.

Capterra loader

HippoFM is great software

Sep 27, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: simple one click viewing of your work orders, very obvious work order submit button, submitting is easy with little information needed to understand the issue.

Cons: some of the options in the administration tabs can have a learning curve

Overall: have been using it for over 5 years so I would say I am very happy.

Vendor Response

by Hippo CMMS on October 05, 2018

Hi Seth

Thanks for taking the time to leave us a review. It has been great serving Seamterics over the past 5 years. The Hippo team is happy to hear that you guys are still getting great value out of Hippo and find it simple and easy to use. Join us for one of our upcoming webinars to learn more about some of the new features we have added. I am sure that Seametrics can benefit and make good use out of some of them.

Hippo CMMS

Mar 29, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -The several metrics available to measure performance.

-The ability to add associations between parts and machines.

-The ability to create several instances.

-The reports one is able to create to acquire the desire information

Cons: -Loading times can be long sometimes

-Websites crashes sometimes

Overall: Hippo is a very powerful tool. With hippo, you'll be able to keep your maintenance program running smoothly and track your performance with ease.

Vendor Response

by Hippo CMMS on April 01, 2019

Thank you for your great review, Luis!

It's great to know Hippo is helping Oxygen Development to keep the maintenance program running smoothly. I'm glad you're taking advantage of our reports and KPI section to track performance.
Please let me know if you ever have any questions and if you experience any issues.

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com

Hippo is awesome

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact the Hippo was very easy to learn and is user friendly. the customer service is outstanding.

Cons: The only negative I have about this software is sometimes there can be a delay between the pages when inputting items.

Overall: It helped to streamline our work orders

Vendor Response

by Hippo CMMS on April 06, 2018

Hi Chris -

So glad to hear that Hippo continues to be a helpful tool for PVS Chemicals. You have been a long time customer and we are happy to know that you are getting value out of the system.

We are working on improving the page load time for the admin grids - you should notice that the work orders and equipment list are loading much faster. More features and improvements to come ! Thank you for your feedback.

Daniel

Hippo Review

Apr 01, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Every option we need, excellent customer support

Cons: A little bit " overkill " for our needs

Overall: No problems with the program, except we wish the " time-out" was a little longer

Vendor Response

by Hippo CMMS on April 02, 2019

Thank you for your review, Rick!

I'm going to share your review with our customer support team. I'm glad you're enjoying it. It's great to know Hippo is being a great tool for you and your team at Chinook School Division. Your feedback is extremely valuable and I'll make a suggestion to the development team regarding extended timeout times. Right know it is set up to a maximum of 1 hour.

Please let me know if you ever have any questions.

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com

Good but can be much better

Sep 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Simple interface. Can add photos albeit file size is limited. I'm sure this could be increased if you pay for the additional storage.

Cons: Entering Equipment Model (type) and equipment. They should have a page (Like MAXIMO used to have and probably still does) where all pertinent equipment information is entered on a page or Tab rather than one looong line (like Excel) i.e. motor, fan, size, equipment detail rather than just a description box (too generic). Being web based it is slow to take your data (quirky) and can be frustrating when you have a lot of info to process.

Overall: It is OK but can be better.

As an administrator of 30 communities, HIPPO has been very helpful

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: ease of use, ability to customize the program for functionality and appearance, and timely customer support and opportunity to provide feedback and suggestions.

Cons: There are several features that are not part of the program YET that will be beneficial when integrated.

Vendor Response

by Hippo CMMS on April 06, 2018

Hi Wendel,

It has been a while since I have personally connected with you. You have been a long time Hippo user and you took on setting up your 30 communities on your own. Amazing..

Glad to hear that Hippo continues to be a helpful maintenance management solution for Independent Healthcare Properties. Our team looks forward to servicing you in the years to come.

Daniel

It quickly allowed me to build a maintenance hub.

Sep 18, 2014
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Their support is awesome. The product is very straightforward with almost no learning curve and nothing to install, which I like given the constant problems that PC give us. The most convincing fact about this product and vendor is that they allow you to just begin using their product with no outrageous minimum commitment times that every other competitor had. You sign up, begin building your data base and if I don't like it, I can just walk away from it after all. The price point is absolutely realistic and good unlike some other competitor's.

Cons: I don't like that the product is not cross browser platform compatible, but it might be for the better so everything is consistent at least in one browser. I'd like to see a bit more functionality like alarm messages when warranty due dates are coming up etc. Tracking fluids would be nice too, but they are working on several things and I am sure certain sections will get more functionality. The mobile version is very bare, forcing me to find a computer to do things like adding equipment that I haven't added yet.

Recommendations to other buyers: You sign up, begin building your data base and if I don't like it, I can just walk away from it after all. The price point is absolutely realistic and good unlike some other competitor's. That in itself it an absolute convincing business strategy. All of the other four products I evaluated wanted at least six months to a year commitment without me having been able to really evaluate their products. The team of Hippo FM is absolutely helpful, polite, fun and just a good team to work with.

Hippo the problem solver

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tracks repair history, sends e-mail notifications, tracks part quantities, very easy to use, and great customer service!

Cons: We would like to go back into work orders and update them after they have been closed.

Overall: We are keeping a much better record of our employees work tasks and equipment repair history.

Vendor Response

by Hippo CMMS on October 16, 2018

Hi Mel

Thank you for your review and feedback. Happy to hear that Hippo continues to be instrumental at streamlining maintenance at Manheim Auto Auction. We take your feedback seriously and will work towards making your suggestions available. Please continue to reach out to the customer success team if you need anything, support or other.

A Great Way To Keep Up With Maintenance

Oct 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Hippo CMMS does a great job at tracking everything one would need for maintenance on any facility. From when things are due for maintenance to what is needed for the maintenance due, Hippo allows you to log it all.

Cons: Navigation is a bit confusing at first. Trying to locate where everything is, from equipment to location, can be tricky until you're used to Hippo's layout.

Vendor Response

by Hippo CMMS on October 16, 2018

Hi Nathan

Really appreciate you leaving us your feedback. Sounds like we are meeting your requirements as a maintenance management system. This is key. As for user interface and navigation, your feedback counts and we always work to improve the user experience. We just hired a new UX designer for our development team and she is awesome. Look out for some fresh new changes - feel free to send us suggestions as well.

Maintenance Coordinator

Sep 20, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple and easy to use although the new version was a bit confusing at first but after some time and a few questions it's getting easier.

Cons: Accessing the user manual is a bit confusing but were working through tat as well.

Vendor Response

by Hippo CMMS on September 24, 2018

Hi Barry

Thanks for your feedback. I will get customer support team to help you get your user manuals. They can all be downloaded from the customer support portal along with training videos.

Hang tight someone will be in touch.

It has been great working with you over the past few years and we look forward to many more. Keep the feedback coming and never hesitate to connect with our support team.

Hippo CMMS - The Time Saver

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Very user friendly. E-mail Notifications when work orders are submitted and completed is very helpful. The ability to retrieve equipment information fast and efficiently has saved our technicians a ton of time.

Cons: Very rarely Hippo will load slow. I wish you could go back in and edit a work order once it has been completed.

Vendor Response

by Hippo CMMS on September 21, 2018

Hi Tyler,

Getting email notifications from Hippo when its time to do regularly scheduled maintenance must save so much time! We are working on a User being able to edit a completed work order as we speak! Thank you for your feedback. We really do appreciate it.