Hippo CMMS

Hippo CMMS


4.5 / 5
199 reviews

Who Uses This Software?

Hippo provides flexible maintenance management solutions for a variety of industries, including manufacturing, healthcare, hospitality, property management, education, retail, non-profit and more.


Average Ratings

199 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Hippo CMMS
  • www.hippocmms.com/
  • Founded 2002
  • Canada

About Hippo CMMS

Hippo CMMS is a powerful, affordable, and user-friendly web-based maintenance management solution. Its flexible platform and essential CMMS features suit a variety of industry needs, from manufacturing to healthcare hospitality to education and more. Hippo makes the complex simple with its graphical interface, unlimited user licenses, and friendly support team. With over ten years of experience, Hippo has been instrumental in streamlining maintenance operations for hundreds of organizations.


Hippo CMMS Features

  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Asset Tracking
  • Commercial Properties
  • Customer Database
  • Dispatch Management
  • Equipment Management
  • Job Costing
  • Job Management
  • Maintenance Scheduling
  • Residential Properties
  • Routing
  • Scheduling
  • Work Order Management
  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • CMMS
  • Energy Management
  • Equipment Management
  • Facility Management
  • Inventory Management
  • IT Asset Management
  • Maintenance Management
  • Parts Management
  • Preventive Maintenance Scheduling
  • Software License Management
  • Warranty Management
  • Work Order Management
  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Warranty Tracking
  • Work Order Management
  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Condition Monitoring
  • Inspection Management
  • Maintenance Scheduling
  • Mobile Access
  • Predictive Maintenance
  • Purchasing
  • Reminders
  • To-Do List
  • Vendor Management
  • Work Order Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management

Hippo CMMS Reviews Recently Reviewed!


I'm glad I chose hippo.

Apr 18, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the advanced dashboard option. It provides your maintenance team with an interactive screen of your plant's layouts. It's an effective visual tool that is cool to use and simplifies navigating thru the system and monitoring the status of the equipment.

Cons: The assigning parts to equipment could be better organized. It's not a dislike, it's more of a wish. I wish there was a better (hierarchy) way to organize the parts in the parts data base.

Overall: My experience with hippo? Every aspect of transforming from a paper to the hippo computerized system went well with no surprises and no failures.

Hippo has a saying, You get out what you put into this. I found the statement to be inaccurate because we got out much more than I imagined. You do have to do some work providing them with spreadsheets to download but you are not alone, you are backed by an experienced team wanting you to succeed every step of the way.

Thanks to guidance from the development team; the training from trainers; and rapid response from technical service we implemented a well-rounded computerized management tool that is easy to use by our managers and maintenance techs.

Tell me, how many times do you have maintenance people telling you they like using a new maintenance program? They are the true test for this system.

There are no hidden costs and no nickel and dimes for modules, you know what you pay for.

We love the advanced dashboard option. It provides your maintenance team with an interactive screen of your plant's layouts. It's an effective visual tool that is cool to use and simplifies navigating thru the system and monitoring the status of the equipment.

I encourage others to use hippo and I should know, we just completed the forth implementation of four plants in four states in the last eighteen months.

Recommendations to other buyers: Get the advanced dashboard option. It provides your maintenance team with an interactive screen of your plant's layouts. It's an effective visual tool that is cool to use and simplifies navigating thru the system and monitoring the status of the equipment.

Vendor Response

by Hippo CMMS on April 18, 2017

Thanks for the great review Larry and our team is happy to hear you find value in the Advanced Dashboard. A lot of work went into developing the interactive mapping and floor plans. Expect more good things to come in 2017. Let's keep the communication open.

Great tool for our maintenance department

Apr 18, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Cloud based; user friendly;

Cons: product development is lacking; Software was written in Silverlight, which most browsers are dropping (and have been for well over a year). Hippo team is supposedly working on re-writing the software so that Silverlight is eliminate, but we have been waiting on this since May 2015. Hopefully they complete the upgrade before all the browsers drop Silverlight support. We lost Chrome long ago and the latest upgrades of Firefox have dropped Silverlight. It seems as the Edge will not support it either, so once Microsoft finally dumps Explorer, we may be hurting.

Overall: We have been using Hippo for just over 2 years and have entered over 10,000 work orders. Overall it has been a great product for our maintenance team and a great value for us. I'd like to see quicker product improvements and a better mobile version, but we are still pleased with the software. It's miles ahead of what we had used in our organization prior to Hippo. The support team has always been helpful when needed, though we rarely have to reach out to them.

Recommendations to other buyers: Despite the cons above, I think the software is a great value and meets our needs well. Once they solve the Silverlight issue, we should be in great shape.

Vendor Response

by Hippo CMMS on April 18, 2017

Thanks for the feedback Daniel. Version 6 is in Beta and available to customers. Let us know if you would like to take it for a test ride. Silverlight issue is resolved!

Hippo CMMS Review

Sep 20, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to use. Other then that it seems almost the same as before.

Cons: had to change the entire company's web browser. I was not told that this was the case and we were totally unprepared it took our it dept over two weeks to get to everyone's computer.

Overall: Overall Hippo FM has been good. Should your update cause us to make such drastic changes next time we will be going out to bid. Not happy with what took place and why would a company with large data bases not make it easy for there customer???? This was not the case when i tried to explain the issue i was told to just change my web browser!!! we have upwards of 200 computers that had to be changed.

Vendor Response

by Hippo CMMS on September 24, 2018

Hi Joe,

Thank you for the review and constructive feedback. We apologize for the changes required for the update. I am not sure why you had to make changes to your browser as Hippo runs on all web browsers (IE, Edge, Chrome, Safari, Firefox). In any event, sounds like you had a bit of a challenge due to our V6 release and we could have done better to ease the transition. If you ever need help from our customer support, don't hesitate to contact us. All release notes are available on the support portal, and please look out for user pop up notifications when you log in and emails from us.

Glad to hear that Hippo is still working for Nueterra overall as a maintenance solution for your facilities. It's been great having you as a customer over the past 5 years.

Starting Over with Nothing*****

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software was easy to implement and set up. It was also easy to get my staff trained on it.

It is comprehensive for all our needs and the HIPPO organization gave us a lot of support and assistance.

Cons: We have many buildings that we do work on, and many different individuals that have access to inputting Work Order requests. Figuring out how to set the system up for that was a bit of a challenge at first, but it was overcome.

Overall: I took over a position to maintain an 80 Acre campus that had NO inventory of any tools, equipment, current condition assessment, or any historical data of current Work order requests. I also had no way of creating work order requests or tracking them.

HIPPO has allowed us the opportunity to maintain a working inventory and tracking system for many different items such as equipment, vehicles, Stock items and tools that staff carry, Consumables as well as standard equipment for day to day operating needs. It has helped us tremendously.

Can't beat the price and service for the Return. We are very appreciative.

Vendor Response

by Hippo CMMS on September 23, 2018

Hi David,

Thank you for your feedback. We are all happy to hear that Hippo has been instrumental in allowing you and your team to manage your equipment and inventory. If you are having any issues with setting up user permissions for work order requests for all your buildings, contact our customer support - we have people eager to help and iron out any issues you are having.

Thanks again for your great review and we look forward to serving and improving your maintenance operations into the future.

Hippo is easy to use

Apr 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Love the way you can see the whole building on the screen and see where the work orders are. I like the information that is on the work orders for everyone to see. Being able to add email address to the work order so everyone involved can be informed on what the status of the work order is great.

Cons: I don't like the dashboard for the work order search. If you adjust columns to view the information they don't stay that size they will revert back every time you make a change. In order to see the most current you have to double click on the ID column every time you want to look at the last work order. There should be some type of save button so you can keep your columns custom to the way you like it. I waste a lot of time with this process.



I would like to see more options with reports. I can't get what I need for certain projects that I work on.

Need better access with iphones, some type of app so when employees are in the field they can look up work orders faster and more efficiently.

Overall: Hippo is really working for us in a lot of ways. We've had good response from customer support when we have had issues. I would like to see some additions in the future to make things even better.

Recommendations to other buyers: my suggestions are in the "cons" section. I think it would be a good idea to ask your clients what things they would like to see in the future. Need more options for reports.

Vendor Response

by Hippo CMMS on April 18, 2017

Hi Lisa

Thanks so much for the great review and constructive feedback. It's customers like you that help drive our software further and develop features our customers want. Look for great things in 2017. Thanks again!!

Once set up, HIPPO does make managing your facility easier.

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Keeping track of individual rooms/equipment service needs and records. Inventory at a glance. Reminders when you are low and need to order. That is done by the work order completion data entry, parts that are used are logged. HIPPO knows the minimum # of parts wanted on hand sends out the reminder.

Individual equipment I.E boilers, you can have a drop down list of all the replacement parts associated with each boiler for ease of ordering. Room records, you been called to the same room 3 times for plumbing issues. you can then look to find a cause.

Customer service requests are replied to very quickly. That day or you have an e-mail when you arrive to work.

Cons: I have just two

On work order search, it defaults to the very first work order #1 instead on the newest 2999. Printing was a one step process.

Overall: A better awareness of the facility, parts, pieces, costs, man hours, scheduling.

Vendor Response

by Hippo CMMS on April 06, 2018

Hi Mark,

We are happy to hear that Hippo is working well for Haggai Institute. Sounds like you are getting an awesome return on your investment and Hippo CMMS has helped your organization improve your maintenance operations. Keep the feedback coming and don't hesitate to contact our customer success staff - they are always eager to help and make things easier for you.

Hippo user

Sep 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have been able to engage my mechanics and keep them productive. I use the mobile connection via smart phones to make work orders, parts, resources, and manuals available. It is easy to attach photos and enhances our communications across the plant. They like the software which is what is the bottom line. We are doing a much better job tracking tasks and getting stuff fixed.

Cons: It is young and not all the reports are what accounting would like. You really need to buy the enterprise version for the extra custom reporting capability. There needs to be a cost center work order field that can track and report output per cost center for budgeting.

Overall: Technical support by Hippo is above board. I am building our system on the fly and it is not too bad. I am previously familiar with the software having built a system for a previous employer. We have way to much equipment and are too large a plant to have engaged a HIPPO equipment survey. Not having anything in place and the need to start made it essential to go this route. We ordered software and it launched two days later. My Mechanics are getting more done in a day. Their morale has improved and they can get detailed instruction at their fingertips.

Vendor Response

by Hippo CMMS on September 21, 2018

Hi Robert,

I love hearing your feedback about your mobile experience with Hippo. For your techs to be able to access Equipment info, parts, or manuals while on location must save so much time! Thank you for the feedback. We appreciate it!

Easy for tenants to use

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: This program has been very easy for our tenants to use. They learned very quickly and it has allowed us to easily receive work orders. However, the lack of a mobile app is a big deal. There should be a mobile app so that maintenance can easily work on the orders. Hopefully, this is something that we will see in the future.

Pros: As someone who runs an apartment complex, it's important to be able to receive work requests as soon as possible. This allows tenants to submit a work order and see the progress of the request. It was easy to teach my employees to use, and just as easy to show tenants how to submit their work order. We also like having it web-based, even though it supports almost every computer operating system.

Cons: The only con that we could find was the lack of a mobile app. This is a rather important con. Having a mobile app would allow our maintenance workers to see work orders as they are put in, meaning they could seamlessly go from one issue to the next. As of now, they have to come back to the office once they are finished and then go back out. A mobile app would save time.

Lions Manor Preventive Maintenance

Jul 13, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use. Reporting feature, calendar for scheduling, etc.A

Cons: The more I use the program the more familiar I get wit it. That is the same with a lot of things, if you don't use the system for periods of time it takes awhile to get back in the groove.

Overall: I was a little skeptical when I was first introduced to this product. Over the years I have seen a lot of systems come and go. My first experience with maintenance software was back in the early 80s. Now that was primitive. When I started using HIPPO I was amazed at the power behind this system. The ease of use was a very satisfying experience. I would recommend HIPPO to anyone I knew that was looking for a maintenance system

Recommendations to other buyers: Just keep improving it the way you have been doing.

Vendor Response

by Hippo CMMS on July 13, 2016

Hi Ernie - glad Hippo has been working well for you over the past 2+ years. If you ever need tp brush up on some of the new features we have added or legacy features, contact our support team. There are many on-going webinars you can take advantage of or get some personalized training sessions. Thanks for the feedback!

Jan 28, 2013
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Comments: I am a technology specialist within the automatic identification and data capture industry and I am volunteering my consultation services for a non-profit adult day service organization in Richmond, VA. The task given was to identify, qualify, and implement a simple yet robust facility management program to move from a paper based system to an electronic form. There were many challenges due to the existing IT structure of the organization and the use of volunteers to accomplish many of the day to day task associated with caring for the participants. CCADS utilizes a logical balance of professional and administrative employees but the majority of help comes from volunteerism. I began my search focusing on "SaaS" (software as a service) facility management solutions to limit the pull on IT resources and to allow for a manageable cost structure given CCADS non-profit status. After exhaustively reviewing six of the top facility management solutions utilizing a SaS model, I chose HippoFM Zoom as the most applicable. HippoFM software is extremely simple to use and understand, has limited layers of complexity, a high level of pre and post sale support and has many of the bells and whistles I needed for my particular project. The three most important factors to me were cost of ownership; facility visualization tools, and a simple easy to use front end. To be honest, I was reluctant at first to go with a SaaS model because I could see a time in the future when staff participation would outgrow CCADS ability to fund the growth. I needed a solution that would remain for the most part constant in their pricing structure. Hippo FM was the only SaaS I found that offered an affordable solution with "unlimited users" and the ability to grow a mobile workforce at a nominal rate. Lastly, I was extremely pleased with the informative, patient and helpful sales and technical personnel I encountered during my analysis and implementation phase. I can't say enough about their professionalism and willingness to help oversee a successful outcome. I would highly recommend HippoFM to any company looking for a simple yet robust solution for managing a facility maintenance project, whether it be one facility or many. They are terrific!

Facility Maintenance Made Easy

Oct 03, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that you can limit the access a user has. This is our main form of communicating any issues that may arise within the facility and with so many users a work order can easily get closed or rejected so it's nice to limit what they have access to. The software is pretty self explanatory.

Cons: I would really like to be able to edit/revise a completed work order. Sometimes a document or amount gets revised after-the-fact and it would be nice to not have to open/associate a new work order.

Vendor Response

by Hippo CMMS on October 05, 2018

Thanks for the great feedback Veronica. It has been great working with you and the others at Camel back Ranch over the past 4 years.Also glad to hear that you find Hippo user friendly and simple - that is what we aim to do. Even better, Hippo is still relevant and useful in streamlining facilities maintenance for you. We hear you on the completed work order edit - it's very high on our priority list.

Review of Hippo CMMS - Paramount Die

Sep 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Its pretty easy to use and intuitive. A plethora of features we have not even explored for use at this time. Easy and automated reporting is great.

Cons: All the hiccups and errors. A lot of minor issues that can be very frustrating and make using the system kind of a pain at times.

Overall: Overall it has been good experience. I love the system. Its easy to use, for the most part. It has a lot of features. I just get frustrated with the errors and "hiccups" When the hiccup occurs and you loose all your comments/notations for a long detailed description of the issue and fix... that is when I'm not a huge fan of the system. Overall It works very well.

Vendor Response

by Hippo CMMS on September 21, 2018

Hi Ryan,

Thank you for your feedback. We are glad to hear that you find Hippo user friendly! That is a our main goal here. To not make finding and closing work orders complicated. I do apologies if you have experience some glitches. We are continually trying to improve Hippo and appreciate the feedback.

A Great Tool, For a Great Price

Apr 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Features, cost, and functionality

Cons: Learning curve (takes a bit to get it all working)

Overall: When looking into CMMS's, I spent hours online researching the different options we had. I even had a consult with someone who worked in this field. I finally found Hippo, and loved what I saw. They have everything any other CMMS would have, but for a fraction of the cost. Given my position this was huge, it's much easier to convince a board with a four digit cost, than five or more. And again, they have all the features that the big names have as well. I don't think that we have even scratched the surface of all you can do! Their customer service was great, and they walked us through everything. Beyond that, they have been very friendly and helpful after our on-boarding period.

I highly recommend Hippo CMMS and their Staff. They're a great group of people, and they have a great product.

Recommendations to other buyers: Before getting it (or any CMMS for that matter) inventory everything.

Vendor Response

by Hippo CMMS on April 18, 2017

Hello Matt, thank you for the wonderful review! We're pleased to hear that your experience with Hippo has been enjoyable. Being affordable to our customer's is important to us, so we are happy to hear that our competitive pricing is paying off!

We will be releasing our new version of Hippo in the coming months, with more exciting features to make things easier for you!
Please contact us at (866)956-2859 ext 255 or info@hippocmms.com for more information.

It has been an great software for us that has highly improved our process over paper work orders.

Mar 23, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and quick to learn. It is fast to move thru the steps. It allows multiple people to know where certain work orders are in process quickly. The reporting is good and allows you to look up items that may need replaced quickly.

Cons: There aren't many options for customization. There have been times that we would like to do something where we couldn't and the option wasn't there to even create a customization.

Overall: It increased our overall production by multiple people having visual progress over what was getting done. It eliminated lost work orders. It allows us to look up information much faster then going thru file cabinets for documents.

Vendor Response

by Hippo CMMS on March 27, 2018

Thanks Loren for the feedback. Glad to hear that over the past 1-2 years Hippo has been doing well for you. You will be happy to know that we are adding more customization features this year. You are not alone, many of our users have requested and our development team has the project slated for this year. We look forward to working with Gensco for many more years... please keep the feedback coming and thanks for the review.

Daniel - GM

Capterra loader

The overall experience with HippoCMMS has been good. It is a great product for the price.

Mar 30, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ability to apply and view floor plan and enter work order directly from floor plan and equipment views. The unlimited users accounts, reports, documents, pictures, and specifications that can be added to equipment and facilities, mobile access, and preventative maintenance module.

Cons: It would be nice to be able to have more ability to customize reporting, Demand work order fields and dashboard. There is not the ability to create a work order via email submission or respond to notifications via email. When adding comments, it does not date stamp in the comment field of when or who made the comment.

Vendor Response

by Hippo CMMS on April 06, 2018

Hi Eric

Thanks so much for the helpful feedback. Feedback from our users is what drives our product forward. Please keep it coming.

More customization on reports and work order forms are slated for 2018. Stay tuned. Happy to hear you generally pleased with the software, support and value Hippo brings.

great to with with

Apr 11, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the lay out and the way it will store all my records. plus how it will email my work orders to my contractors

Cons: when it emails it has from hippo not my company at the start

Overall: it is the most easiest to use program i found. all our work orders get done on time and other managers can request work to be done easily

Vendor Response

by Hippo CMMS on April 18, 2017

Hello Bill, thank you for taking to time to review our software, we appreciate it. We are happy to hear that our user friendly interface is working well with your company!

We are glad that we sorted your concern with the email address that was sending out emails.

We are currently working on releasing Version 6 of our software which will improve features and functionality that will allow you to attach documents to your assets & equipment.

Please contact us at 1(866)956-2859 ext 255 or info@hippocmms.com for more information.

Hippo CMMS Software

Dec 02, 2015
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Hippo CMMS software makes life as a maintenance supervisor much easier. At Haas Cabinet, we were looking a way to keep work orders organized and scheduled, while also keeping track of the costs per repair. Hippo software answered the bell. We are able to track all work orders, costs of each work order, parts inventory, and have scheduled preventative maintenance work orders automatically generate. Hippo helped bring our family owned business into the 21st century.

Pros: Hippo has a really neat layout. They can use your floor plans and lay out the equipment you maintain so that you get the really cool visual experience that no one else brings. We really like the mobile app. Hippo desktop version syncs with your smartphone or IPad via the Hippo mobile app. Our maintenance guys can create, complete and modify work orders from anywhere they have internet service or mobile phone access.

Cons: We rely on the email alert function to be fully functional. Our maintenance employee's are alerted about works order requests via email. Seems like from time to time Hippo's email servers go down, and we are not aware that work requests are being created.

Vendor Response

by Hippo CMMS on December 03, 2015

Hi Tim, thanks for the great feedback and glad to hear Hippo is working well for Haas Cabinet. The e-mail issue should be resolved. If you experience any issues you know to call our tech support team. They are always there to help out when in a jam.

Capterra loader

Easy to Use

Sep 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use. Set up can be a bit dicey if you don't know what you are doing. This is essentially a database program, so it is good to have someone with experience help with set up to get the hierarchies done properly

Cons: It is SAAS, so it can be a bit "laggy". The function's don't always cooperate and I close the program frequently for reboot

Overall: It is a great deal for the cost and it really does exactly what I need it to. Reports and queries are really easy to generate.

Vendor Response

by Hippo CMMS on September 21, 2018

HI Matt,

Always nice to hear good feedback about a User's experience with Hippo! You are correct that set up can be interesting but our Data Integration team has great advice and experience to help guide new clients. Thank you for taking a moment to provide feedback.

Quick, easy to assign task.

Mar 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Layout is easy to look and find tasks. I have all the tasks in one screen that is easy to look at. I can make recurring very easily.

Cons: Wish there was more search features. A way to look up completed tasks. Would like more search fields to choose from.

Overall: Keeping track of your work and getting work done more timely.

Vendor Response

by Hippo CMMS on March 29, 2018

Melvin,

We have heard a few times, compared to other CMMS programs, Hippo is very user friendly and easy on the eyes. There is not a lot of clutter, especially when you can customize that a User sees only what they need to. There are search fields on several of the grids. When creating work orders, there are search fields to locate your equipment or locations. You can find a key word search on reports. Regarding tasks, you can view any completed work order, using the Work Order Search feature. There you can find the old ticket and see what should be completed next. Thank you for the feedback, it is valued here at Hippo!

Hippo Review

Sep 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use for resources performing work. Keeps history on equipment.

Cons: Not able to extract everything needed from reports that we might need. Using the Extract file comes out in an Excel sheet, but would be nice to see like how the reports are produced. We perform a monthly report for how many demands/PM's were sent in for a specific month, how many of them were completed, hours associated with it as well as previous moths completed in that specific month. I need to flip flop between "Work Order Search" and "Reports" to be able to find all the information we need.

Would like to be able to add more then one photo to "Equipment"'

Would like to be able to find a work order by key words., not just ID number.

Overall: Hippo has been a great addition to helping our team keep on top of preventative maintenance, history on equipment, and better tracking system for demands in our facility.

Vendor Response

by Hippo CMMS on September 21, 2018

Thank you for the feedback, Lindsey! Hippo can definitely keep maintenance departments better organized with preventative maintenance.

Capterra loader

HippoFM is great software

Sep 27, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: simple one click viewing of your work orders, very obvious work order submit button, submitting is easy with little information needed to understand the issue.

Cons: some of the options in the administration tabs can have a learning curve

Overall: have been using it for over 5 years so I would say I am very happy.

Vendor Response

by Hippo CMMS on October 05, 2018

Hi Seth

Thanks for taking the time to leave us a review. It has been great serving Seamterics over the past 5 years. The Hippo team is happy to hear that you guys are still getting great value out of Hippo and find it simple and easy to use. Join us for one of our upcoming webinars to learn more about some of the new features we have added. I am sure that Seametrics can benefit and make good use out of some of them.

Hippo is awesome

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact the Hippo was very easy to learn and is user friendly. the customer service is outstanding.

Cons: The only negative I have about this software is sometimes there can be a delay between the pages when inputting items.

Overall: It helped to streamline our work orders

Vendor Response

by Hippo CMMS on April 06, 2018

Hi Chris -

So glad to hear that Hippo continues to be a helpful tool for PVS Chemicals. You have been a long time customer and we are happy to know that you are getting value out of the system.

We are working on improving the page load time for the admin grids - you should notice that the work orders and equipment list are loading much faster. More features and improvements to come ! Thank you for your feedback.

Daniel

Good but can be much better

Sep 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Simple interface. Can add photos albeit file size is limited. I'm sure this could be increased if you pay for the additional storage.

Cons: Entering Equipment Model (type) and equipment. They should have a page (Like MAXIMO used to have and probably still does) where all pertinent equipment information is entered on a page or Tab rather than one looong line (like Excel) i.e. motor, fan, size, equipment detail rather than just a description box (too generic). Being web based it is slow to take your data (quirky) and can be frustrating when you have a lot of info to process.

Overall: It is OK but can be better.

As an administrator of 30 communities, HIPPO has been very helpful

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: ease of use, ability to customize the program for functionality and appearance, and timely customer support and opportunity to provide feedback and suggestions.

Cons: There are several features that are not part of the program YET that will be beneficial when integrated.

Vendor Response

by Hippo CMMS on April 06, 2018

Hi Wendel,

It has been a while since I have personally connected with you. You have been a long time Hippo user and you took on setting up your 30 communities on your own. Amazing..

Glad to hear that Hippo continues to be a helpful maintenance management solution for Independent Healthcare Properties. Our team looks forward to servicing you in the years to come.

Daniel

It quickly allowed me to build a maintenance hub.

Sep 18, 2014
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Their support is awesome. The product is very straightforward with almost no learning curve and nothing to install, which I like given the constant problems that PC give us. The most convincing fact about this product and vendor is that they allow you to just begin using their product with no outrageous minimum commitment times that every other competitor had. You sign up, begin building your data base and if I don't like it, I can just walk away from it after all. The price point is absolutely realistic and good unlike some other competitor's.

Cons: I don't like that the product is not cross browser platform compatible, but it might be for the better so everything is consistent at least in one browser. I'd like to see a bit more functionality like alarm messages when warranty due dates are coming up etc. Tracking fluids would be nice too, but they are working on several things and I am sure certain sections will get more functionality. The mobile version is very bare, forcing me to find a computer to do things like adding equipment that I haven't added yet.

Recommendations to other buyers: You sign up, begin building your data base and if I don't like it, I can just walk away from it after all. The price point is absolutely realistic and good unlike some other competitor's. That in itself it an absolute convincing business strategy. All of the other four products I evaluated wanted at least six months to a year commitment without me having been able to really evaluate their products. The team of Hippo FM is absolutely helpful, polite, fun and just a good team to work with.

Hippo the problem solver

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tracks repair history, sends e-mail notifications, tracks part quantities, very easy to use, and great customer service!

Cons: We would like to go back into work orders and update them after they have been closed.

Overall: We are keeping a much better record of our employees work tasks and equipment repair history.

Vendor Response

by Hippo CMMS on October 16, 2018

Hi Mel

Thank you for your review and feedback. Happy to hear that Hippo continues to be instrumental at streamlining maintenance at Manheim Auto Auction. We take your feedback seriously and will work towards making your suggestions available. Please continue to reach out to the customer success team if you need anything, support or other.

A Great Way To Keep Up With Maintenance

Oct 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Hippo CMMS does a great job at tracking everything one would need for maintenance on any facility. From when things are due for maintenance to what is needed for the maintenance due, Hippo allows you to log it all.

Cons: Navigation is a bit confusing at first. Trying to locate where everything is, from equipment to location, can be tricky until you're used to Hippo's layout.

Vendor Response

by Hippo CMMS on October 16, 2018

Hi Nathan

Really appreciate you leaving us your feedback. Sounds like we are meeting your requirements as a maintenance management system. This is key. As for user interface and navigation, your feedback counts and we always work to improve the user experience. We just hired a new UX designer for our development team and she is awesome. Look out for some fresh new changes - feel free to send us suggestions as well.

Maintenance Coordinator

Sep 20, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple and easy to use although the new version was a bit confusing at first but after some time and a few questions it's getting easier.

Cons: Accessing the user manual is a bit confusing but were working through tat as well.

Vendor Response

by Hippo CMMS on September 24, 2018

Hi Barry

Thanks for your feedback. I will get customer support team to help you get your user manuals. They can all be downloaded from the customer support portal along with training videos.

Hang tight someone will be in touch.

It has been great working with you over the past few years and we look forward to many more. Keep the feedback coming and never hesitate to connect with our support team.

Hippo CMMS - The Time Saver

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Very user friendly. E-mail Notifications when work orders are submitted and completed is very helpful. The ability to retrieve equipment information fast and efficiently has saved our technicians a ton of time.

Cons: Very rarely Hippo will load slow. I wish you could go back in and edit a work order once it has been completed.

Vendor Response

by Hippo CMMS on September 21, 2018

Hi Tyler,

Getting email notifications from Hippo when its time to do regularly scheduled maintenance must save so much time! We are working on a User being able to edit a completed work order as we speak! Thank you for your feedback. We really do appreciate it.

Great help working with our work orders and PMs.

Mar 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money

Pros: Is easy to use. Even those new with computer use can easily use this application. Creating work orders is fast and easy. And it even allows for search and tracking work orders for follow-up and completion.

Cons: Only thing hard for me is generating reports. Like if I want to send email to my bosses so they can see what was accomplished for a given period of time.

Vendor Response

by Hippo CMMS on March 29, 2018

Hi Ferdinand,

Hippo is known as being user friendly, so to hear you state that you do not have to be tech savvy to use our system is great! Thanks for that feedback! Regarding reports, you can save your reports in Hippo and have them scheduled to be emailed to you or anyone else. Be sure to click on the Support and Feedback tab when in the system. You can find several Hippo guides and videos to show you how!

Overall great software that is easy to use and solves the issue of tracking work orders.

Mar 26, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -Easy to use

-Easy work order tracking

-Creates a paper trail for auditing purposes which is needed in the Food Industry

-Great customer support!

-Nice bar coding option to place a bar code on all pieces of equipment

Cons: - No dedicated app ( website based)

- Little customization

- No bar coding for parts which can make part inventory difficult

Overall: We were able to solve the problem of using word of mouth work orders. We can now track work orders and have a paper trail for work. This allows us to meet the strict standards in the Food Industry

Vendor Response

by Hippo CMMS on March 29, 2018

Hi Brady,

Keeping track of your work orders for internal or external purposes surely make things so much easier. We are thrilled to hear that Hippo provides you will the info m=needed to meet the strict standards in the food industry. Also, thank you for the feedback. Keep an eye out for our monthly webinars that all users are allowed to attend. That will help you learn more about Hippos existing and new features!

Good tool for the value

Apr 11, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: value

Cons: reporting and maintenance

Overall: HIPPO is a perfect starting CMMS. it is a really good tool to chance the culture of your company if your company does not use any ticketing system. Reporting should improve and the tool can be a bit more dynamic. it is a really good tool for the price.

Vendor Response

by Hippo CMMS on April 20, 2017

Hello Juan, thank you for the great review. We're pleased to hear that your experience with Hippo has been enjoyable.
We will be releasing Version 6 of Hippo in the coming months, which will improve features and functionality. This new version will have the ability to customize reports to your liking!
Please contact us at 1(866)956-2859 ext 255 or info@hippocmms.com for more information.

We Love Hippo!!

Apr 11, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very user friendly. Can customize it how you would like. Very good customer service.

Cons: I wish we could submit pictures for work orders and attach documents to pieces of equipment, instead of doing it for each work order.

Overall: The software is very easy to use. We recently rolled Hippo out to our location and everyone seems to love it!

Recommendations to other buyers: I would recommend this to anyone who want to use CMMS. Great product!

Vendor Response

by Hippo CMMS on April 18, 2017

Hello Tylar, thank your the kind words, we appreciate it! We are happy to hear that our user friendly interface is working well with your company.

We are currently working on releasing Version 6 of our software which will improve features and functionality that will allow you to attach documents to your assets & equipment.
Please contact us at (866)956-2859 ext 255 or info@hippocmms.com for more information.

The software is functional but not user friendly

Mar 26, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: You can log and keep electronic trail of the work completed on but inputting other items is cumbersome and very time consuming. The equipment list and plotting equipment is labor intensive and hard to figure out

Cons: There isn't any real instructions or help drop down menus explaining what the field needs or why it is needed. It would be great if it had a manual on line you could access while using it explaining how to do a certain data input field. it is trial by error method or wait 3 days to get an answer from support

Overall: Keeping a record of the work completed

Vendor Response

by Hippo CMMS on March 29, 2018

Hi David,

When in the system click on the Support and Feedback panel. There you will be able to locate several of our Hippo guides and videos. Additionally, you can click on Feedback to contact our support team with any questions that you may have. I hope this helps when adding a new piece of equipment to your system.

An ease to use!

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hippo is a user friendly system. Support team is very responsive and helpful.

There are so many options and features that make this software great!

Cons: I really don't have any cons or issues with HIPPO.

Overall: We are currently using HIPPO for our maintenance and building team. Our IT department is going to jump on board also and start using the asset part of Hippo. Very pleased with all aspects of HIPPO!

Vendor Response

by Hippo CMMS on September 21, 2018

Hi Matt,

The more you put into Hippo, the more you get out of it. I am glad you find it a great tool and user friendly! Thank you for taking a moment to let us know!

Saves me Time!

Sep 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like to be able to track what demand work orders have been submitted and the status of the repair, without tracking down the staff to ask them in person.

The system gives me the statistics I need to meet our health standards/ quality indicators for preventative maintenance

Cons: Not being able to manipulate mandatory fields.

Overall: It has saved me time. For our health standards, I can print out reports. I can track the status of preventative maintenance requests and demand work orders without having to ask the staff.

Mill Steel Maintenance

Apr 11, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Simple to write and keep track of work orders and progress.

Cons: I cannot search for a part by part # within the actual work order. I don't care for the drop downs.

Overall: HIPPO CMMS has greatly simplified our maintenance management. I am very happy with the overall system, but I do wish it was a little easier to look up parts. We have a rather large parts supply and the drop down boxes don't always work do to the fact several different systems may use the same part. It would be much easier if there was a search screen in the work order itself.

Vendor Response

by Hippo CMMS on April 11, 2017

Thank you Danny,
We appreciate your positive experience with our product and services. Happy to know, Our CMMS software has helped you write and keep track of work orders and progress.
I would like to inform you that Hippo is going to launch a new version of our software in coming months. I am sure, Hippo CMMS Version-6 will be able to address your concerns.

Deepak Tomer
Sales and marketing Manager
Hippo CMMS

Hippo really helps

Sep 18, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: All assets listed.

Ease of all staff seeing

Cons: Having to add hours to maintaine care staff to close out

Overall: Easy, does the job we need.

Vendor Response

by Hippo CMMS on September 23, 2018

Hi Jean

We are happy to hear that the City of Mustang is getting value out of Hippo CMMS. Thanks for the review and feedback.

Adding labor hrs. to work orders is useful if you want to get metrics on labor costs, time used for each tech and total labor hrs. If this is something that you don't want to record, you can simply enter 0 in the field or not assign to a resource.

If you have any questions on how to bypass this requirement, contact our customer support!

Glad to see that Hippo has helped you with asset management and giving greater visibility into your facilities and maintenance to your staff.

My Experience with Hippo has been generally positive

Mar 15, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I am able to schedule all of my PM;s ahead of time with a variety of different options, and I am able to have all my demand work orders organized.

Cons: I don't like that Work Category is used throughout each facility. We have 5 facilities and if you click on work category for a demand work order its a giant mess since the categories go across all plants even though some categories are not needed at a specific plant. I also don't like how you can't type in a part number or breakdown the search for a part on work order is just work category. I would wish they at least added more categories like part type or location drop boxes to find parts if we won't be able to type in the part number or name at all to find it on the work order screen.

HippoFM -" The best thing out there"

Apr 05, 2012
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Pros: HippoFM Software has been the absolute right choice for our company. The ease of use and the ability it has provided for our company to reach our full potential has been worth its weight in gold. This software is priceless. This has definitely been the best choice. The software has given us the ability to manage our repairs, history, labor costs, and has given us complete document control. With its mapping and plant layout format, our staff has the most effective tool at their fingertips at all times. This cuts down on wasted movements and or lost information. With the added use of the mobile device apps, we have seen an enormous increase in productivity from our staff.

Cons: Because of our company operating in Eastern Standard Time (EST), we encountered initial hurdles setting up phone discussions with our staff and HippoFM s . Minor adjustments from both sides corrected this easily.

Overall: HippoFM has been a dream come true for a company like ours. Everyone throughout the organization is pleased with the success and ease of implementing HippoFM. We definitely feel it was the right choice and are very happy with how effective it is for our organization. Whether you are a standalone company, or a multi- national company like we are, HippoFM is able to satisfy your needs. Lastly, HippoFM accomplishes all of this without all the excessive costs associated with other facility management software package. All in all, HippoFM was a home-run!

Terrific CS and support!

Dec 02, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

4 / 5
Value for Money

Comments: Jay Peak Resort is a four season resort in Vermont - we added Hippo after redeveloping our lodging at our base area. We are unable to use Hippo to its full extent but have found full value in the tracking, preventive maintenance and common areas for our building and facilities staff. We hope to work with Hippo in the future as they expand their efforts to assist operations like ours.

Pros: The customer support and attention to detail has been terrific. Hippo is always eager to help and answer questions. Our Facilities Managers value the information and documentation the app can store on our equipment and preventive maintenance items.

Cons: Our only con right now is that Hippo does not interface with our Property Management Software, so we are limited in how we can use Hippo for our lodging/guest room maintenance items. We currently use Hippo for all equipment and PM management, as well as work orders for our common and public spaces.

Vendor Response

by Hippo CMMS on December 03, 2015

Awesome feedback Amber and glad to hear the support team has been a help. Expect more integration features in 2016. We'll make sure you get the most out of the software.

You NEED Hippo CMMS if you are a maintenance professional

Sep 17, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The flexibility within each work order.

Cons: The inability to have more than one person logged in at a time in any browser - VERY inconvenient!

Overall: Overall Hippo CMMS is an excellent program, and I would recommend it to anyone involved in property maintenance.

Vendor Response

by Hippo CMMS on October 22, 2018

Hi Ron,

Thank you for the feedback! We are glad to hear that Hippo is helping your maintenance team! If you need to log in with multiple people, you can always use another browser on the same computer. I hope that helps.

Hippo CMMS is an absolute must for any business

Jan 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: After much research, I stumbled onto Hippo CMMS and decided it had all the features we needed at our organization at the right cost to meet our budget. Moving forward a year later, this software is now a crucial key to our success. The database is well organized and easy to configure to your establishment's needs and Hippo has a friendly customer support team that is extremely helpful when you run into any questions or concerns with a rapid response time. They are also releasing updates frequently increasing the functionality of software with each release. Our facility maintenance team have increased their efficiency and management staff are pleased that their requests no longer feel forgotten about or unimportant. I am looking forward to this next year and future years with Hippo and highly recommend this product to any business that is seeking a way to become more organized, efficient, and insightful.

Pros: -Well designed database structure -Ability to add pictures and spec sheets to equipment -Ability to add floor maps and plot locations which contain work orders in progress and a searchable history -Cost effective -Easy to use work order submission for employees -Excellent customer support

Cons: -Main client only usable with browsers that support flash

Strong product

Oct 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Allows us to make quick work orders and track repairs.

Cons: Once or twice a week the system is down not allowing access, somewhat frustrating

Overall: Good experience

Vendor Response

by Hippo CMMS on October 15, 2018

Hi Chris

Thanks for the feedback. Glad to hear overall you are getting good results with work order and repair tracking. We just migrated to Microsoft Azure Cloud Hosting. There was a hiccup or 2 but those issues have been resolved. Thanks again and don;t hesitate to contact our support if you are having any issues.

When your in the know Hippo is the way to go

Oct 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Over all getting started with Hippo has had its bumps in the road, learning the system, as with any new process. The people I have worked with have been great and very responsive. The answers for your questions are there, in the software, settings, and in the how to's, as well as the help you receive from the personnel. As of this review we have had the system for around 4 months, still knowing, we have more to learn. But our system is up and running and people are using the system, which has been a great help, in capturing requests, that use to be mentioned in conversations, and forgotten about. Along with being able to track equipment and request histories. We can already see the benefit in going to this system.

Pros: Once you have All your data input into the system, it is a great way to manage service requests. For the general user, to input a request, teaching the information only takes minutes. Reoccurring work orders, can be setup from templates you can customize to your facilities. Searching the status of work requests, can be done by the clicking of a few boxes. The people I have worked with through the on boarding process have been great. Very quick to answer questions. And eager to get you setup and customized for your situation.

Cons: Starting from scratch there is a lot of data input, but to be fair that would be the case using any CMMS software. Learning the terminology of the system, takes a little getting use to. There is no app, as of 10/17, so for mobile it is a web page. The mobile and desktop views are different, and take a little getting use to.

Technology Upgrade

Jul 13, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its ease of use.

Cons: Inability to work with google chrome.

Overall: This program took us from a paper based system to a computerized cloud based system which can be accessed from anywhere. It allows our employees to look up their work and paperwork no longer gets lost.

Recommendations to other buyers: Very easy to setup. Just watch the help videos

Vendor Response

by Hippo CMMS on July 24, 2016

Hi Keith - thanks for the comments and feedback. We are so happy to be part of your transition from paper to digital maintenance tracking. Hang tight for Version 6 to be released this fall. Great new mobile app, some new features, new UI and Hippo will meet all of your browser requirements. Give us a call, or email to learn more of what's coming. We're happy to provide you with all the details.

Hippo CMMS

Apr 12, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use

Cons: I wish I could relocate headings on the data base, and they would stay that way upon closing the program

Overall: have nothing but positives to say about the Hippo program and Hippo team. The Hippo team made this transition very easy. Hippo is simple to use. the flow of the "bread crumb trail" very fluid.

Vendor Response

by Hippo CMMS on April 18, 2017

Hi Jeff

Really appreciate he feedback and the great review. Your suggestion is on our development roadmap. We have had similar requests from a number of users. Keep the feedback coming and glad to hear that you find great value in our software and even better, like working with our team. We'll definitely share your comments.

Clinton ical Engineering

Sep 14, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Equipment search, and work order search features

Cons: Not great charting options for reporting

Vendor Response

by Hippo CMMS on October 22, 2018

Hi Shannon,

Thank you for taking a moment to provide us with some feedback. When creating a report in Hippo, make sure to select the Show Graph option. That will provide you with another way of looking at your results. You can also extract your tables of info to Excel, and they use the chart features on the spreadsheet.

Affordable and Very Powerful Maintenance Management Software

Dec 04, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Having used alot of CMMS software in my career, HIPPO CMMS definitely to me is the best there is, not only is it very user friendly and ease of use, its also affordable, cloud based and very powerful. You can have direct access to your data from anywhere in the world, and the floor plan layouts that house all your maintenance data is a great tool for Asset Managers.

Pros: Updates and new releases of the software are free. Customer Support is great. Affordable pricing. Powerful data extraction and reporting. User friendly software for non tech savvy people. Cloud Based allowing access to your data anywhere in the world. 3 types of Dashboards, Advanced, Std, Calendar view Floor plan layouts with Asset data housed in one central location Mobile App creates more efficient workers, less time stuck behind the computer

Cons: None actually. The software is great and covers everything.

Vendor Response

by Hippo CMMS on December 04, 2015

Thanks Tyrone for the encouraging feedback. We will continue to do our best to see our clients get the best support and CMMS software!

Excellent Service

Apr 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It can be widely used.

Cons: nothing. It is very useful.

Overall: The website is very extensively used with our Maintenance team at the hotels to log work & the time spent to complete it.

Recommendations to other buyers: This software is very useful. Our maintenance team really likes it.

Vendor Response

by Hippo CMMS on April 11, 2017

Thank you Jyoti,
We appreciate your positive experience with our product and services. Happy to know, Our CMMS software has helped your maintenance team to log work orders and track progress.