# MPulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MPulse the right Maintenance Management solution for you? Explore 169 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/117159/MPulse-Maintenance-Management/reviews --- MPulse 4.5 (169) [View alternatives](https://www.capterra.com/p/117159/MPulse-Maintenance-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MPulse Ease of use 4.3 Customer Service 4.8 ## Pros and Cons in Reviews NL Noah L Maintenance supervisorMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “Mpulse is a good tool for my maintenance technicians. When a machine breaks it is very easy to track down what piece of equipment needs servicing.“ February 29, 2024 JT Jeff T Facility DirectorEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “Also, the conversion between maintenance requests to work orders is not seamless and does not have a proper database relationship between the two reports.“ August 16, 2024 RM Ryan M VP of Biomedical ServicesMedical Devices, 201 - 500 employeesUsed the software for: More than 2 years. “I like the flexibility and the ability to customize to the company's need and the end users' needs.“ March 22, 2024 JT Jeff T Facility DirectorEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “Very unorganized database and unable to understand how the database tables are compiled.“ August 16, 2024 LJ Laurie J Seaport Operations ControllerMaritime, 51 - 200 employeesUsed the software for: More than 2 years. “the customer service is great! if you have a question they are so helpful about getting back to you and answering your questions or helping you if you have an issue.“ April 5, 2024 JM Joe M Director of EngineeringCosmetics, 10,001+ employeesUsed the software for: More than 2 years. “Using search at the top of columns in list view is slow and when term being searched cannot be found the system locks up temporarily.“ February 29, 2024 JB James B Facility and Maintenance Sr. ManagerAutomotive, 201 - 500 employeesUsed the software for: More than 2 years. “I was pleased with the initial cost and the annual fee compared to other products, but as I said previously, I believe that has changed, just not for us because we are "godfathered" in.“ February 29, 2024 JM Joe M Director of EngineeringCosmetics, 10,001+ employeesUsed the software for: More than 2 years. “The "reset" function workflow within the search field at the top of list columns takes too many steps to complete.“ February 29, 2024 ## Showing most helpful reviews Showing 1-25 of 169 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Security Guard Used the software for: 1-2 years ### "MPulse is very user friendly and makes work manageable by being able to keep track of all schedules" January 12, 2018 5.0 Pros The software is very easy to use and has allowed us to schedule, track, and report within the organization. The training is very user friendly and loading information is easy. Cons Some of the reporting options can be upgraded to export information but other than that we love the software for our organization. Review Source JY James Y. Assistant Manager Automotive Used the software for: 2+ years ### "Mpulse pros and cons" February 29, 2024 4.0 Stepped into current role (AM) using Mpulse. Worked with rep on site to set up new database; this went as smoothly as could be imagined and rep was extremely helpful and has went above and beyond. Setting up some reports has been painful. Both to correct existing report from previous database and to have new report/widget created. Pros Ability to set up PMs/repeating work orders. Ability to track history and usage. Cons 1- Inability to look up data based on time of day (individual shifts). 2- The key stroke timer that will auto load/refresh is a constant gripe from techs. 3- AX inputting Reason for choosing MPulse Unknown, this system was chosen without my input. Review Source JT Jeff T. Facility Director Education Management Used the software for: Less than 6 months ### "Works but very difficult to customize and understand the database" August 16, 2024 2.0 Difficult. I am new in my role as the facility director and have been tasked with finding ways to simplify the MPulse application. All employees use it for work order requests and it is not user-friendly. Pros MPulse has a simplified list of features and applications and does not overly complicate the software with unnecessary items. Cons Extremely difficult to customize. Very unorganized database and unable to understand how the database tables are compiled. Also, the conversion between maintenance requests to work orders is not seamless and does not have a proper database relationship between the two reports. Review Source QR Quintin R. Senior Director of Maintenance and Operations Education Management Used the software for: 6-12 months ### "Work orders using Mpluse " February 29, 2024 4.0 Overall the experience has been challenging but good. Pros The feature that I like most is the ease at which work orders can be submitted and tracked. The ability to attach media to work orders is extremely helpful. Cons Not being able to access or edit work orders once they have been completed . It would be nice if administrator's had the capability to access closed orders Reason for choosing MPulse More functionality better reporting and ease of use for end users Review Source DR Dan R. Director Facilities Services Used the software for: Less than 6 months ### "MPulse Initial Review " March 1, 2024 4.0 So far, no major regrets. That said, if the ability to view comments for the person who entered the work order request and the ability to email when status of work order changes isn't resolved, we will likely find a different product. Pros Fairly customizable, easy to search, support has been good so far Cons ability for front end users who enter work orders to see all comments and be emailed when a comment is added and/or status of work order changes was promised to us but does not function. It is being investigated but still is pending. Review Source vT vernon T. Housing Manager Health, Wellness and Fitness Used the software for: 2+ years ### "MPulse - Review" March 22, 2024 3.0 Great software but could be better form a mobile standpoint when in the field. Pros best option at the time for maintenance software with inventory Cons we would like to do more but we're limited Reason for choosing MPulse I was familiar with product from use with another organization. Review Source Caleb C. Used the software for: ### "MPulse has worked very well for us." October 14, 2015 4.0 MPulse has allowed us to track hundreds of assets of multiple types and accurately schedule maintenance for those assets. Before MPulse our preventive maintenance simple didn't get done. Our spare parts inventory tracking was in the stone age. We were never sure what parts we had or where to find them. No we're able track inventory and we've always got necessary spare parts on hand. We're keeping accurate demand maintenance records that are later used to generate predictive maintenance and reduce downtime. MPulse is the software that we chose to help get our house in order and it has proven to be a very good decision. This software offers the best balance of features vs price. The customer service/tech support is also very good. I uncovered a couple of small bugs early in our implementation process that were quickly resolved by the MPulse tech team. My advice to those shopping for a CMMS: Do your homework. They're not all the same. You can purchase much cheaper software but you're not likely to be happy with it. MPulse offers a solid value for the price. It can be easily customized to your specific requirements and MPulse believes in service after the sale. Review Source Larry B. Executive Director Hospital & Health Care Used the software for: 2+ years ### "Adair County Ambulance District" June 17, 2016 5.0 Overall the product has delivered what was advertised. Since implementation a few years back we have added the inventory module as well. Initially, like most software, there was a learning curve, but once we learned how to use the software effectively we could not be more please with what we are getting out of it. Pros Work Order Management and the reporting capabilities Cons Not the absolute most user friendly system, but once you learn how to use it, it delivers results Review Source Rosann B. Projects/Contracts Coordinator Used the software for: ### "I might have missed it, but there should be a help feature outlining the traps. " September 3, 2008 4.0 I might have missed it, but there should be a help feature outlining the traps. There should be a more robust user generated reporting method for seasoned administrators. Pros Flexible, fairly easy to use, great customer support during implementation and customization and continuing after. Cons No easy way to customize reporting without having MPulse techs do it for you. No way to for user to accomplish mass input or mass correction. Some quirky behaviors Review Source Rosann B. Projects/Contracts Coordinator Used the software for: ### "I might have missed it, but there should be a help feature outlining the traps. " September 3, 2008 4.0 I might have missed it, but there should be a help feature outlining the traps. There should be a more robust user generated reporting method for seasoned administrators. Pros Flexible, fairly easy to use, great customer support during implementation and customization and continuing after. Cons No easy way to customize reporting without having MPulse techs do it for you. No way to for user to accomplish mass input or mass correction. Some quirky behaviors Review Source PA Pamela A. Maintenance Coordinator Facilities Services Used the software for: 2+ years ### "I live MPulse" March 27, 2024 5.0 Overall I live working with MPulse and enjoy reaping the benefits from using it. Pros The use of work orders and pm's to keep track of craftsmen, their time and work done on the job. Cons Trying to change information on a work order like adding price of an inventory item added to a work order. Review Source TS Tim S. maint mgr Food & Beverages Used the software for: 2+ years ### "mpulse software review" March 6, 2024 4.0 MPulse has become a very much have to have part of our daily lives as we work through our maintenance day Pros easy access to all the different headings and pages i need to go to use the software Cons manipulating around the different pages with the mouse and the pulldown menus Review Source TJ Terry J. Maintenance Supervisor Plastics Used the software for: 1-2 years ### "My MPULSE Review" April 5, 2024 5.0 Pros Being able to look in advance to see what work was coming up and the ability to change priority. Cons Still trying to unlock or use some fields that are available. Still learning the ins and outs. Review Source MAA Mohammad Ajmal A. Database Specialist Government Administration Used the software for: 2+ years ### "MPULSE from overall perspective" June 19, 2016 4.0 It has been a good software overall. We have managed our assets pretty well using this software. The good side of it is that it is customizable however the bad side of it is that it is not very customizable. Review Source Response from MPulse Software August 1, 2016 Mohammad, thanks for your review. You should be thrilled to hear that MPulse 8 will be available on September 1, 2016 for existing MPulse customers. This latest version of MPulse is available as a FREE upgrade to IESC and includes a new feature we call Advanced Customization, which includes easy drag-and-drop layout changes, tabbed or vertical page layouts, nested fields, and custom pop-up prompts, among other great features. We'll be reaching out to you soon to tell you more and to talk to you about upgrading to MPulse 8. Soon you'll be seeing much more about MPulse 8's great new features, including Any-Device Adaptive User Interface, Advanced Customization, and much, much more. wE wilson E. Facilities maintenance supervisor Real Estate Used the software for: 1-2 years ### "Maintenance management with Mpulse" March 22, 2024 4.0 Its a big help with mechanical maintenance. It acts as a great reminder for preventative maintenance on equipment. Pros Its capacity to store a lot of details per each piece of equipment that we service Cons It takes a lot of training to get proficient at using the system. It would be best suited for a company that had someone dedicated to the system. Review Source CW Christina W. Maintenance / Purchasing Administrator Used the software for: ### "Covering Maintenance Needs" July 6, 2009 5.0 I give this program at least a 9.5 and up. the reason behind such a high recommendation is because of employees, training and overall program orgainization. I am able to open many pages and still go back to "home" at any given time. If i should need some quick help or a tuitorial i can even go online and watch step by step guides that take me through. This is why i believe it deserves a high recommendation. Pros Is a great course/program all over, MPulse takes many different ideas and combines them. Not only is the program great to get to learn and set up, the people who offer guidance and assistance seem to love their jobs which makes me feel good about asking questions about things i may not know. All over this course and program have been a great experience for me, i am still learning. Although something about entering hundreds of peices of equipment into a system sounds teideous to me, once it is their it goes no where and everyone else can find it. If i am away for the day it is easy for someone else to get on and get emergency work orders, and the employees love it because they can follow up on the ones they have already submitted. Cons I will get back to you :) Review Source WW Whitney W. Maintenance Used the software for: 2+ years ### "Best maintenance software i have ever used" February 23, 2017 5.0 Mpulse is easy to use and quick to learn it has all applications we need for work orders and keeping track of our facility up keep it has allowed us to cut down on down time and schedule our workers more efficiently Review Source SW Shannon W. Maintenance Coordinator Used the software for: ### "Mpulse v6" March 24, 2011 5.0 I would purchase Mpulse hands down. The support service is quick and thorough. The training is great and the system itself can't be beat. Pros Once you figure out the tracking system and the best way to do it, it is awesome. I can find anything I need in a few clicks of a button. I discovered if you have keywords in every description, that also helps narrow things down. The history it keeps is so crucial in our line of work. The most important thing to remember is the system is only as good as the information put into it. Keep lots of notes in the comment section. I also love the recurring work orders. Huge time saver!! We have monthly, quarterly, and yearly inspections required. Once the scheduled maintenance is created, it will automatically pop up in the time frame designated. It makes my job so much easier. Cons The reports are difficult. That could very well be user error. There are so many options that it is difficult to figure out what fields i need to get the information i am looking for. Review Source GH Greg H. IT Manager Hospital & Health Care Used the software for: 2+ years ### "Great Maintenance tool" April 14, 2016 4.5 Pros The company staff are extremely well versed in their product and can show you how to leverage the software to do what you need the software to do. Cons I prefer a user manual I can actually read away from the system. The integrated help tool will usually walk you through a lot of things, but sometimes I prefer to touch a book and read on a product without the computer in the neighborhood. Review Source CM Christine M. Operations Manager Philanthropy Used the software for: 2+ years ### "Useful tool for managing maintenance of facilities " April 11, 2018 4.0 MPulse is crucial for managing maintenance in our building. Pros Scheduled maintenance. It is an easy and efficient way to keep track of all the scheduled maintenance. Also, work orders reports. Cons In MPulse 8, you have to sign up for digital cloud service to review your media. Sometimes, it is difficult to access the media. Review Source SW Sam W. Maintenance Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Mpulse AAPI Portland" June 3, 2015 5.0 Pros I like being able to change the screen layout to fit the needs of my company. I have looked at several maintenance software programs that do not allow you to change anything you just have to use it the way it comes. Cons Our company uses the cloud version so that our other facilities around the United States and Canada can you the same software package. sometimes the software runs a little slow but I am not sure really if it is the software or an internet problem. Review Source AP AJ P. Planner/Estimator Used the software for: ### "MPulse 7 launches VPS Maintenance/Transportation to a higher level of service" March 25, 2011 5.0 For any business in the work order arena, MPulse has all the elements for reporting and tracking. Our organization is viewing data for multiple areas, in one system, that used to require several departments. An excellent, fully customizeable system that I highly recommend. Pros Superb reporting capabilities Tracking all aspects of business(labor,parts,hours,fuel, mileage,work orders,equipment,vehicles,tasks,etc.) Automated Advisor with widgets that provide graphs, charts, readings of important customized information. Ease of flow linking parts,labor,equipment,tasks, to work orders. Ability to export reports to PDF or Excel to further customize data reports. Tremendous customer service. MPulse willingness to custom suit customers needs. Cons No cons to speak of, training of the program is key. Review Source LP Linda P. Receptionist Primary/Secondary Education Used the software for: 2+ years ### "Mpulse in a nut shell....great product & friendly helpful staff" May 27, 2015 4.5 Pros Friendliness of people at Mpulse and functionality Cons Wish they were closer so that I could attend some conferences. I try to attend the on line but at times (one person office) I can't get away or have to leave before it is finished. Review Source JJ Jeff J. Facilities Manager Government Administration Used the software for: 2+ years ### "12 years in use managing a fire training facility" July 20, 2015 5.0 Pros Ease of use and great tech support, staff was always available with prompt and unrushed answers. Cons Nothing with the software but I am in Atlantic time zone so I have to wait sometimes to gat answers to my questions Review Source PB Patricia B. Administrative Assistant Hospital & Health Care Used the software for: 2+ years ### "MPulse Review" May 7, 2015 5.0 Pros The program is user-friendly. Very easy to get started with and it evolves each year. Cons Some things that are entered such as assets, personnel, etc. are difficult to remove in certain circumstances. 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