# Page 2 | MPulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is MPulse the right Maintenance Management solution for you? Explore 169 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/117159/MPulse-Maintenance-Management/reviews --- MPulse 4.5 (169) [View alternatives](https://www.capterra.com/p/117159/MPulse-Maintenance-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of MPulse ## Showing most helpful reviews Showing 26-50 of 169 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PH Pat H. Maintenance Supervisor Packaging and Containers Used the software for: 2+ years ### "Mpluse review" March 27, 2024 3.0 Mpluse is an OK CMMS software. It works and is cost effective but can lack innovation in areas. They are slow to release updates and seem to only work on bugs or upgrades if enough people ask for them. Pros It can be user friendly if you set it up properly Cons I can be very slow and takes a long time to load. It doesn't always accept changes that you made. It would be much better if you didn't have to blue checkmark all your changes. If it would just keep and change the fields with out having to click on pencils all the time it would be so much faster to complete your work. Review Source RM Ryan M. VP of Biomedical Services Medical Devices Used the software for: 2+ years ### "MPulse pros and cons" March 22, 2024 3.0 It suits my need but if I could find something better I would chose it. Pros I like the flexibility and the ability to customize to the company's need and the end users' needs. Cons 1.) The look and feel are antiquated. 2.) The work order layout, process, and printable version are just not up to par. Very difficult and antiquated. 3.) Report Wiget's are not very customizable; very limited in what you can see. Review Source JB James B. Facility and Maintenance Sr. Manager Automotive Used the software for: 2+ years ### "MPulse Review by Automotive plant" February 29, 2024 5.0 Simple to use for all members of my team. I was pleased with the initial cost and the annual fee compared to other products, but as I said previously, I believe that has changed, just not for us because we are "godfathered" in. Pros Mobile ability (we used tablets, have not used the mobile app yet. Ease of use Cost (when we purchased in 2018 compared to the other companies we looked at, seems like cost has increased substantially since then for new users) Cons 1\. Not being able to sync or make inventory and purchasing modules with SAP 2. Reorder list is not nearly flexible enough, needs to be able to be sorted by bin location and printed or exported to an Excel file. Review Source QR Quintin R. Senior Director of Maintenance and Operations Education Management Used the software for: 6-12 months ### "Work orders using Mpluse " February 29, 2024 4.0 Overall the experience has been challenging but good. Pros The feature that I like most is the ease at which work orders can be submitted and tracked. The ability to attach media to work orders is extremely helpful. Cons Not being able to access or edit work orders once they have been completed . It would be nice if administrator's had the capability to access closed orders Reason for choosing MPulse More functionality better reporting and ease of use for end users Review Source LS Lynn S. Maintenance Systems Specialist Mining & Metals Used the software for: 2+ years ### "Mpulse data configured to your liking " March 25, 2024 4.0 I like mpulse and the capability to make it more our own for each section that we use the program. Pros That I can make it more suited to our wants and needs Cons I wish the option to add time to assigned employees at the same time was an option. Review Source KS Ken S. Facilities Superintendent Building Materials Used the software for: 6-12 months ### "Tracking you work orders and employes." March 28, 2024 4.0 So far so good, we are still learning all its abilities.. Pros There are some many options available along with the expandability. Cons Alot of learning the workings of the programs Switched from [Wufoo](https://www.capterra.com/p/224990/Wufoo/) It had limitations as to what it could do. Review Source DR Dan R. Director Facilities Services Used the software for: Less than 6 months ### "MPulse Initial Review " March 1, 2024 4.0 So far, no major regrets. That said, if the ability to view comments for the person who entered the work order request and the ability to email when status of work order changes isn't resolved, we will likely find a different product. Pros Fairly customizable, easy to search, support has been good so far Cons ability for front end users who enter work orders to see all comments and be emailed when a comment is added and/or status of work order changes was promised to us but does not function. It is being investigated but still is pending. Review Source TS Tim S. maint mgr Food & Beverages Used the software for: 2+ years ### "mpulse software review" March 6, 2024 4.0 MPulse has become a very much have to have part of our daily lives as we work through our maintenance day Pros easy access to all the different headings and pages i need to go to use the software Cons manipulating around the different pages with the mouse and the pulldown menus Review Source MA Michael A. Senior Director of Facilities Non-Profit Organization Management Used the software for: 2+ years ### "MPulse Work Order System" April 1, 2024 5.0 The staff are great to work with. We usually have responses back for our questions the same day. Pros We find that the ease of use in the Work Order System makes the product a great buy. Cons The initial set up was very time consuming Reason for choosing MPulse The demo was done that laid out the product very well. Review Source MV Mario V. Manager of facilities services Facilities Services Used the software for: 2+ years ### "MPulse - Review" April 5, 2024 5.0 Pros Great bandwidth Easy to use and multi use product Cons Not sure what I could say on this one satisfies our needs Review Source TJ Terry J. Maintenance Supervisor Plastics Used the software for: 1-2 years ### "My MPULSE Review" April 5, 2024 5.0 Pros Being able to look in advance to see what work was coming up and the ability to change priority. Cons Still trying to unlock or use some fields that are available. Still learning the ins and outs. Review Source ML Martin L. Maintenance Manager Telecommunications Used the software for: 1-2 years ### "Very versatile and complete, but slow and buggy" November 28, 2018 3.0 If you only fill a few tickets par day, this software is very versatile and will probably fill your needs. If your plant is a high pace environment with several technicians working at the same time and filling over a couple hundred of tickets per day, look somewhere else. Pros Very versatile and complete. It will probably have every option you may need. Lots of options for personnel, assets, Preventative Maintenance, etc, as well as some easy ways of exporting data to further analyze for instance in Excel. Cons Some procedures of the user interface are not intuitive, you have to learn them. For instance, you would expect that double-clicking on a link would open the element selected, but no, you have to click once and then press an arrow near the top of the screen to "slide" the list and uncover the details. It is slow at times. A ticket that may take 5 minutes to resolve, can take an additional 3 minutes to fill in the information, with screen navigation being slow. It is buggy. Some bugs seemed to be cleared, only to come back in a later revision. For instance, you may be filling in information in a ticket, then the browser refreshes by itself and all of a sudden you find yourself filling a different ticket. Or you get kicked out to a different screen and the ticket you've been working on just disappears and there is no way to find it again. Review Source TP Tom P. Facilities Manager Gambling & Casinos Used the software for: 2+ years ### "maintenance" March 27, 2024 3.0 Slow response when entering data, wait for updates on order Pros email notifications, lets requester know when completed Cons changed how to enter hours when closing orders. takes sooo long to get something changed Review Source LD Leslie D. Project Manager Telecommunications Used the software for: 2+ years ### "Excellent Vendor Relationship Helped Make MPulse Succeed for DISH!" March 24, 2016 4.0 Pros One of the best aspects of MPulse is working with their great team. The implementation with our company has been a challenge but the resources on the MPulse side have been indispensable in ensuring our issues were all addressed individually and that a solution was found. They have never acted as though our questions or issues were a burden and they have shown immense flexibility, honesty, and transparency in working with us at every stage. Because of their help, the MPulse software has successfully remained at DISH and we continue to find new ways to use it to benefit our business. Cons The built in reporting that MPulse offers has never been useful to our business. We actively export data out of MPulse into a separate data manipulation/reporting software in order to get the information we need out of MPulse. While MPulse does offer customized reports but they would have to be developed at an additional cost. Review Source Caleb C. Used the software for: ### "MPulse has worked very well for us." October 14, 2015 4.0 MPulse has allowed us to track hundreds of assets of multiple types and accurately schedule maintenance for those assets. Before MPulse our preventive maintenance simple didn't get done. Our spare parts inventory tracking was in the stone age. We were never sure what parts we had or where to find them. No we're able track inventory and we've always got necessary spare parts on hand. We're keeping accurate demand maintenance records that are later used to generate predictive maintenance and reduce downtime. MPulse is the software that we chose to help get our house in order and it has proven to be a very good decision. This software offers the best balance of features vs price. The customer service/tech support is also very good. I uncovered a couple of small bugs early in our implementation process that were quickly resolved by the MPulse tech team. My advice to those shopping for a CMMS: Do your homework. They're not all the same. You can purchase much cheaper software but you're not likely to be happy with it. MPulse offers a solid value for the price. It can be easily customized to your specific requirements and MPulse believes in service after the sale. Review Source Larry B. Executive Director Hospital & Health Care Used the software for: 2+ years ### "Adair County Ambulance District" June 17, 2016 5.0 Overall the product has delivered what was advertised. Since implementation a few years back we have added the inventory module as well. Initially, like most software, there was a learning curve, but once we learned how to use the software effectively we could not be more please with what we are getting out of it. Pros Work Order Management and the reporting capabilities Cons Not the absolute most user friendly system, but once you learn how to use it, it delivers results Review Source wE wilson E. Facilities maintenance supervisor Real Estate Used the software for: 1-2 years ### "Maintenance management with Mpulse" March 22, 2024 4.0 Its a big help with mechanical maintenance. It acts as a great reminder for preventative maintenance on equipment. Pros Its capacity to store a lot of details per each piece of equipment that we service Cons It takes a lot of training to get proficient at using the system. It would be best suited for a company that had someone dedicated to the system. Review Source DR Don R. Used the software for: ### "" June 20, 2013 4.5 The Town of Friday Harbor has been using MPulse Maintenance software for our wastewater treatment facility for a decade now. In the past we tried utilizing simple calendar (outlook type) based software, and a step up from that with a couple of other companies. Implementation of the programs were never successful, as we struggled to get any support or training for the products we purchased. When we began using Mpulse software that all changed. Not only was the software user friendly, but the training, implementation, and continual customer support allowed us to finally utilize maintenance software for our intended needs. One of the most important of those needs is the requirement by the State Department of Ecology to file completed maintenance reports for the facility. When technology took a leap to web based forms of database management, Mpulse was quickly on par with new standards and released a major upgrade to their software to the new platform. I figured we would no longer be utilizing their product with concerns of functionality and overall change in ease of use. They quickly put that concern to rest as they hosted several web based training seminars, and were very pro-active in direct communication with us during the transition to their new software. I cannot say enough positive about Mpulse to reflect my appreciation of their commitment to their product quality and support of their customers. We will continue to utilize their product for the foreseeable future. Review Source CW Christina W. Maintenance / Purchasing Administrator Used the software for: ### "Covering Maintenance Needs" July 6, 2009 5.0 I give this program at least a 9.5 and up. the reason behind such a high recommendation is because of employees, training and overall program orgainization. I am able to open many pages and still go back to "home" at any given time. If i should need some quick help or a tuitorial i can even go online and watch step by step guides that take me through. This is why i believe it deserves a high recommendation. Pros Is a great course/program all over, MPulse takes many different ideas and combines them. Not only is the program great to get to learn and set up, the people who offer guidance and assistance seem to love their jobs which makes me feel good about asking questions about things i may not know. All over this course and program have been a great experience for me, i am still learning. Although something about entering hundreds of peices of equipment into a system sounds teideous to me, once it is their it goes no where and everyone else can find it. If i am away for the day it is easy for someone else to get on and get emergency work orders, and the employees love it because they can follow up on the ones they have already submitted. Cons I will get back to you :) Review Source JD Jerry D. Public Works and Operations manager Used the software for: ### "Preventive Maintenance" March 31, 2011 5.0 It is a must for a maintenance shop. Let the program do the tracking and recording of maintenance records. The Work Order System in the program is outstanding! Pros This program has been a money saver for this organization. Why? I use this program to schedule all of my preventive maintenance accomplished by my crew. It captures all of my vehicles, log handling machines, boats, emergency generators, lighting, fire extinguisher inspections, HVAC filters, alarm checks, roof gutter cleanings, pier inspections, and enviromental checks, among many routine recurring maintenance items. As a result, we have had less breakdowns and repairs. The age of the rolling stock (more than 30-40 year old requires regular maintenance. By using MPulse software to generate work orders, nothing is left out of the maintenance loop. This program is very easy to use and takes about an hour each week to generate next week's work orders. This is idea for me, as I am the only person, other than the maintenance workers, in the office,. Cons None. Program is easy to use. Review Source WW Whitney W. Maintenance Used the software for: 2+ years ### "Best maintenance software i have ever used" February 23, 2017 5.0 Mpulse is easy to use and quick to learn it has all applications we need for work orders and keeping track of our facility up keep it has allowed us to cut down on down time and schedule our workers more efficiently Review Source PB Phillip B. Maintenance Clerk Food Production Used the software for: Less than 6 months ### "Easy to use" March 22, 2024 4.0 Pros I've only been using it for a couple of months, I am new to the company. I really like how easy it is to navigate especially when searching for an inventory part. Being new, this has helped tremendously. Cons There seems to be quite a few glitches. But I'm confident they will be addressed. Review Source SW Shannon W. Maintenance Coordinator Used the software for: ### "Mpulse v6" March 24, 2011 5.0 I would purchase Mpulse hands down. The support service is quick and thorough. The training is great and the system itself can't be beat. Pros Once you figure out the tracking system and the best way to do it, it is awesome. I can find anything I need in a few clicks of a button. I discovered if you have keywords in every description, that also helps narrow things down. The history it keeps is so crucial in our line of work. The most important thing to remember is the system is only as good as the information put into it. Keep lots of notes in the comment section. I also love the recurring work orders. Huge time saver!! We have monthly, quarterly, and yearly inspections required. Once the scheduled maintenance is created, it will automatically pop up in the time frame designated. It makes my job so much easier. Cons The reports are difficult. That could very well be user error. There are so many options that it is difficult to figure out what fields i need to get the information i am looking for. Review Source JC James C. Facilities Manager Aviation & Aerospace Used the software for: 2+ years ### "MPulse 7.0 Review" June 7, 2016 2.0 Pros I do not like this system but the vendor is very supportive. Cons To hard to run and very time consuming. Need a secretary. I have myself and 2 maintenance guys. This system is for bigger corporations and I think you forgot the smaller guys that does need all that stuff. We had the 3.5 vision first and really liked it. Then it was no longer be supported so we moved up to the 7.0 and hate it. Review Source GH Greg H. IT Manager Hospital & Health Care Used the software for: 2+ years ### "Great Maintenance tool" April 14, 2016 4.5 Pros The company staff are extremely well versed in their product and can show you how to leverage the software to do what you need the software to do. Cons I prefer a user manual I can actually read away from the system. The integrated help tool will usually walk you through a lot of things, but sometimes I prefer to touch a book and read on a product without the computer in the neighborhood. Review Source Similar Products Featured