Delta Health Technologies

AppointMate

3.5 / 5 4 reviews

Who Uses This Software?

Private duty home care organizations


Average Ratings

4 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Delta Health Technologies
  • www.deltahealthtech.com
  • Founded 1968
  • United States

About AppointMate

AppointMate, with integrated telephony, simplifies scheduling with integrated employee and patient calendars and appointment reminders to both. It matches client needs with caregivers skills, availability, etc. and suggests the best caregiver for clients. AppointMate records employees shift availability, offers access to 150+ reports, provides employees with a map and turn-by-turn directions, alerts for overdue appointments and integrates with billing and payroll systems.


AppointMate Features

  • Appointment Management
  • Billing & Invoicing
  • Drag & Drop
  • Facility Scheduling
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records
  • Patient Scheduling
  • Physician Scheduling
  • Recurring Appointments
  • Self Service Portal
  • Staff Scheduling

AppointMate Reviews Recently Reviewed!

Used this product for years. Love it

Apr 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It takes in every aspect of scheduling. You can live status track appointments and easily view from both client and employee aspects.

Cons: On the odd occasion it will run slow as it is a web based product, but this doesn't happen a lot. It's other positive aspects out way this

Appointmate is great!

Apr 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: We really want to use Appointmate and if the paperless option were possible we would be so grateful!

Pros: Appointmate is very user friendly. Its easy to use, easy to teach, and has a lot of features that we haven't even fully explored yet.

Cons: Appointmate offers literally everything we want in a software program with one exception- the ability for paperless reporting.

Used for 4+ yrs, leaving it ASAP. Lack of support

Dec 11, 2013
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Extremely
Likely

Pros: At the beginning, they were wonderful. But once they were bought out by Delta, that ended all support. I currently have five support tickets that are all in excess of six months old, and there has been no response at all. When I ask for any new info, I am always told the same thing: it is with the development team. The development team never gives dates; there is no promise that they will even fix the problem. I have a Report Request that is over three years old. I periodically update it just to poke them. I have never had a response on it.

Cons: Nothing. I am only waiting until our corporate office finishes their product and then will be moving away from this.

Recommendations to other buyers: It just isn't worth the aggravation. Again, the people at the other end of the phone line are very pleasant and want to help; they just have no ability to do so. It is a real tragedy because it started out as a wonderful product with incredible support. Not so anymore.

Mar 08, 2012
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I have had AppointMate by Delta Health Technologies for several years. I have been extremely happy with the program and the cost. However, I sure wish they would get an app for my iPad. I recommend AppointMate to everyone!!!