# AppointMate Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is AppointMate the right Home Health Care solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/117161/AppointMate/reviews

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AppointMate

3.6 (9)

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Last updated March 13th, 2026

# Reviews of AppointMate

Ease of use

3.7

Customer Service

4.2

## Showing most helpful reviews

Showing 1-9 of 9 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Doris Dee A.  
Human Resource Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Great Scheduling Softwear"

December 10, 2019

5.0

Appointmate makes being audited an easy task. Reports are able to be customized so only the data requested is the data shared. Appointmate also helps minimize fraud due to its time date stamp on EVERYTHING!

Pros

Functionality. Each screen has access to other screens so you don't have to bounce around, making it a proficient Softwear. Capability to edit, update, and correct. Able to upload paper documents supporting paperless and able to access from any location.

Cons

Once I became proficient using the Softwear, I no longer had issues.

Review Source

MK

Melissa K.  
Scheduling Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Appointmate is great!"

April 11, 2017

4.0

We really want to use Appointmate and if the paperless option were possible we would be so grateful!

Pros

Appointmate is very user friendly. Its easy to use, easy to teach, and has a lot of features that we haven't even fully explored yet.

Cons

Appointmate offers literally everything we want in a software program with one exception- the ability for paperless reporting.

Review Source

VR

Verified Reviewer  
Talent Management Consultant  
Hospital & Health Care  
Used the software for: 2+ years

### "Decent product for the $$"

December 5, 2018

3.0

Pros

Appointmate is a system that allows you to schedule staff, manage customer and employee profiles, and allow your employees to clock in and out of work using a telephone. Since implementing Appointmate we have reduced our fraudulent timesheets by 100%. The verification feature of programming the clients phone number and the employee pin number has reduced our waste and made it safer for our business. The program is easy to use I just it was more optimized for mobile devices. Technical support is extremely useful and friendly

Cons

Not as mobile friendly as I would like. Decent price for the program.

Review Source

JH

Jamie H.  
Payroll Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Used this product for years. Love it"

April 29, 2017

5.0

Pros

It takes in every aspect of scheduling. You can live status track appointments and easily view from both client and employee aspects.

Cons

On the odd occasion it will run slow as it is a web based product, but this doesn't happen a lot. It's other positive aspects out way this

Review Source

GT

Gina T.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Great Program"

July 20, 2018

4.0

Pros

I loved this program once I learned how to navigate it Offered a ton of functions and reports

Cons

It was hard to learn when I first started working at my old job. This was the hardest part about learning that job.

Review Source

SW

Sherri W.  
Risk Specialist  
Hospital & Health Care  
Used the software for: 2+ years

### "Good options, sometimes slow"

December 17, 2019

3.0

I have used Appointmate for nearly 9 years while working for my current employer. My role as Risk Specialist requires me to be very familiar with the functions of Appointmate. I have had to reach out for assistance from Delta in the past. Sometimes this has been very helpful and other times I felt like I was not getting my questions answered thoroughly.

Pros

I like the ability to run many reports. This is crucial to my role as Risk Specialist within my company.

Cons

The program tends to run slowly at times. It gets bogged down and sometimes it becomes necessary to exit and go back into the program. This happens more frequently than it seems it should.

Review Source

DM

Dina M.  
Regional Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Good program"

December 17, 2019

3.0

some things are not easy for the dcws to use when they clock in and out. Not all items i need to see are not in the mobile app for when I am oncall or doing reports at home.

Pros

the ease to see clients information. reports.

Cons

Slow in speed to load. Very slow to move from one profile to another

Reason for choosing AppointMate

n/a

Review Source

CB

Christi B.  
  
Hospital & Health Care  
Used the software for:

### "Used for 4+ yrs, leaving it ASAP. Lack of support"

December 11, 2013

1.0

Pros

At the beginning, they were wonderful. But once they were bought out by Delta, that ended all support. I currently have five support tickets that are all in excess of six months old, and there has been no response at all. When I ask for any new info, I am always told the same thing: it is with the development team. The development team never gives dates; there is no promise that they will even fix the problem. I have a Report Request that is over three years old. I periodically update it just to poke them. I have never had a response on it.

Cons

Nothing. I am only waiting until our corporate office finishes their product and then will be moving away from this.

Review Source

SY

Sharee Y.  
  
  
Used the software for:

### ""

March 9, 2012

4.5

I have had AppointMate by Delta Health Technologies for several years. I have been extremely happy with the program and the cost. However, I sure wish they would get an app for my iPad. I recommend AppointMate to everyone!!!

Review Source

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