# Elexio Community Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Elexio Community the right Church Management solution for you? Explore 120 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/117170/Elexio-Database/reviews --- Elexio Community 4.2 (120) [View alternatives](https://www.capterra.com/p/117170/Elexio-Database/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Elexio Community Ease of use 4.0 Customer Service 4.5 ## Pros and Cons in Reviews MG Michelle G Office AdministratorReligious Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “Features like the online giving and reporting save me time at the end of the year when preparing individual giving reports for our members' tax purposes.“ June 2, 2020 PS Patricia S Administrative AssistantReligious Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “Some of the features within the modules do not allow for checking what was previously released -- i.e., when performing mass communication, the system tracks who sent a communique, but the user cannot go in to read what the information contained. “ June 11, 2020 MG Michelle G Office AdministratorReligious Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “The at home (member) user desktop and phone applications are an awesome resource for our church members.“ June 2, 2020 MG Michelle G Office AdministratorReligious Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “I would like to print my registration forms in a user friendly format for those without internet access to use, but I'm unable to format the forms to print with a desirable appearance.“ June 2, 2020 JT Julie T Office AdminNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “We have some older (60 + in age) members that use Elexio and have no problems navigating around in the system.“ June 3, 2020 CW Cameron W Business ManagerReligious Institutions, 11 - 50 employeesUsed the software for: More than 2 years. “Donors constantly have issues when they try to log in to their accounts and/or when they have to update credit card info. “ June 3, 2020 SH Shannon H Office ManagerReligious Institutions, 11 - 50 employeesUsed the software for: 1-2 years. “Our pastors and staff are able to see in one place who has made contacts.“ June 11, 2020 PS Patricia S Administrative AssistantReligious Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “Also if a user starts to type and has to switch to another application, the work that was started is lost.“ June 11, 2020 ## Showing most helpful reviews Showing 1-25 of 120 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tony P. Treasurer Accounting Used the software for: 1-2 years ### "Church management made easier" September 25, 2019 4.0 Better tracking of our congregation and able to readily identify needs. Pros Helpful to be able to group family members, merge individual accounts and also track giving, attendance and other reports you may set up Cons We had previously used an older version and it was very tasking moving the previous data into the new online version. Don't like not having a version to utilize from the desktop Review Source KS Keturah S. Executive assistant to Rabbi Griffin Events Services Used the software for: 6-12 months ### "Elexio has been an asset to our Synagogue" June 11, 2020 5.0 The former database I was using for ministry support was pretty outdated. We are considered by some a small congregation so outdated seemed ok. The reason why I first decided to make the change to Elexio was to utilize children's check in feature. However, that is just a small feature compared to how it has helped me streamline the office here. Our giving has gone up since initiating this product. I feel more confident that there will be less or no glitches in reprots. The customer service is excellent and the training has been very helpful Pros It makes my job much easier. It has helped encourage giving by our members which is very important. I have a greater ease of accessing important information. It has been a time saver for me when I do our weekly giving reports. Cons it is pretty easy to work with but some areas can be a little tricky. The support team is amazing and makes even the tricky parts make sense and they get me going again. What I like least isn't so much about the software but more about the training video's. Some are very long. I would prefer 30 minute segments. longer video's are difficult to sit through and can be a bit boring. Reason for choosing Elexio Community It was recommended. I sat through an initial webinar about the product explaining benefits etc and was sold on it. Switched from [ChurchPro](https://www.capterra.com/p/9745/ChurchPro/) because church pro is very outdated. I also found while doing year end reports that there was some inaccuracies. It doesn't look good when a member comes to you and says I gave this and that to this or that fund and while the amounts are right the funds were not even when I check to see if they were logged correctly. We also wanted a more updated system in particular we wanted something that would benefit children's check in. I went with Elexio partly because the church that we purchased our building from had used it and recommended it. Review Source TT Troy T. Children & Family Minister Used the software for: 1-2 years ### "Not the best for Children's Ministry" September 29, 2016 3.0 So far, I am not fond of Elexio. Here is why: 1. poor contrast makes it hard to see and you can't enlarge the size of text. Very bad for those who need help seeing like myself. 2. I asked tech support about the above issue about 9 months ago. have not heard back and nothing done. 3. no mac support. 4. Our system constantly has errors and break downs. I have lost the trust of my parents as a result. people don't like using a system that does not work. This is a MAJOR problem I have with elexio. 5. I don't like the records being kept off site. that requires trust in an internet connection, which as been the cause of some of our reliability issues. I can back up our system here. no need for elexio's help with that 6. The system is not user intuitive so getting things done is hard and requires watching lots of tech videos - if you can find the right one. Things that are added to files seem are put in the wrong field because fields are so poorly marked with confusing computer tech language. elexio needs to learn from Mac. Make it easy enough you don't need ton of training to use it. 7. A positive: Elexio does do a lot. Everything from financial giving, to room management to check in. Can't knock the functionality. They have thought of everything. 8. The stickers do not stay on the child and the name tags you can get are limited by the printer type you can use with elexio. You can't print in color and the look of the print out tags by 'KidCheck' are more pleasing to the eye than by elexio. my people miss essential info on the name tags cause they are hard to see and just not pleasing to the eye. My conclusion is that I want to give elexio a fair shake, but I have lost credibility with families. A security system that relies on a computer system needs that computer system to work 100% of the time. Elexio does not. We are a church. I need the system work on the computers I have, not the computers and printers I have to buy special just so they will work with elexio. I have spent a year working with our computer department at our church to resolve these isses, but in the past month we have had 5 service times where there were errors throughout the service that rendered most if not all of the people to not be able to check in correctly. If I cant' resolve this in the next month I will be recommending we switch to new software and use something different for each area (facility, giving, check in). Pros Elexio does a lot, from giving, to room management, to communication and check in and more. Cons See previous email. Quite a few Review Source Response from Ministry Brands January 24, 2017 Thanks for sharing here, Troy. We are dedicated to helping you find the best solution for your needs. We have actually launched a brand new church management platform (Community ChMS) that has a keen focus on ease-of-use. Still has all the things you loved before: Check in (now with proximity app), room reservation, and contribution data, but now in a way that you can hit the ground running. Feel free to reach out to a team member by calling (888) 997-9947 Ext. 1 to get a demo and take a look. It is definitely ready for you to use this Sunday! :) In all seriousness, thanks for sharing here and we look forward to being able to serve you with the next generation of ELEXIO solutions. SP Shawna P. Bookkeeper Religious Institutions Used the software for: 1-2 years ### "Elexio/Shelby Financials for a small/medium church" April 9, 2020 5.0 The Elexio church management side is absolutely wonderful. It is so easy to use, makes sense and reports are clicks away. The few struggles we've had with initial set up on the accounting side are outweighed by the program itself and the top notch customer service. I have said that some day when I have this program mastered maybe I'll apply to be product support for this company. Pros The Elexio donor statements themselves and the ease of use to print them are by far my favorite features. After learning to use Shelby financials, it is easy and thorough. There was a learning curve from what our old software was difficult but now that I've got it, I really like it. Reports are greatly improved and much easier for deacons to read. Cons I felt that the transition between our former accounting program and this new program did not go well. I did not feel there enough included training hours to ask questions all the questions. A once a year national conference for training is offered but the travel expenses are cost prohibitive for a smaller Alaskan church. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Elexio Community GAAP compliant and works for churches, no time consuming ridiculous go arounds like you must do for Quickbooks. Switched from [Logos Fund Accounting](https://www.capterra.com/p/119512/Logos-Fund-Accounting/) Logos Accounting and church management are obsolete and are no longer supported. Review Source BM Bryan M. Pastor of Administration, Discipling, Outreach & Youth Religious Institutions Used the software for: 2+ years ### "A System That Connects" June 8, 2020 5.0 Pros Being able to easily search for specific people by location, relationship, and standing is so helpful. The integration with our website, customizable fields, and ease of automated processes makes Elexio Database a no brainer. Cons While there are always features in any program that could be added, Elexio does a good job of listening to its clients about which ones take priority over others. I could always use even more customizable fields to more narrowly define people in searches. Alternatives considered [Servant Keeper](https://www.capterra.com/p/276838/Servant-Keeper/)[FellowshipOne](https://www.capterra.com/p/230779/Fellowship-One/)[Tithely Church Management](https://www.capterra.com/p/132513/Breeze-ChMS/) Switched from [ACS](https://www.capterra.com/p/2668/ACS/) Elexio was easier to use, had more user friendly abilities, and the integration it offered far surpassed what we had been using. Review Source KB Kim B. IT Support Non-Profit Organization Management Used the software for: 2+ years ### "Elexio easy for staff" April 6, 2020 4.0 Staff learned the software quickly and uses it everyday. Metrics are better and so is communication between ministries and within ministry teams. Pros Easy to learn, easy to use, interactions, workflows. Forms easy to create, email and embed. Cons Children’s Check-in has never worked reliably on our very busy Sunday mornings (300-350 kids). Forms are easy to set up but using workflows to drop people directly into groups does not work as we expected. Alternatives considered [ChurchSuite](https://www.capterra.com/p/122430/ChurchApp/)[Planning Center](https://www.capterra.com/p/76708/Planning-Center/)[Realm](https://www.capterra.com/p/146265/Realm/)[ChurchStaq](https://www.capterra.com/p/211982/ChuchStaq/) Reason for choosing Elexio Community Easy to learn and use. Children’s Check-in. Metrics for giving and attendance. Cost. Switched from [ACS](https://www.capterra.com/p/2668/ACS/) ACS was too complexed for our staff to use and Children’s Check-in was not reliable. Review Source DS Debbie S. Director of Administrative Ministries Religious Institutions Used the software for: 2+ years ### "Learning curve high but worth it " June 2, 2020 4.0 We have found Elexio’s response time when asking for help to be very good. Tech support is always helpful, patient and thorough. Pros Working with individuals profiles is very easy And the data captured Is complete. Very easy to record contributions. Cons Generating financial reports can be cumbersome. I wish there was more flexibility in this area. Generating year end contribution statements has been a struggle in past years, but Elexio has worked hard to improve this function. Switched from [Servant Keeper](https://www.capterra.com/p/276838/Servant-Keeper/) Very cumbersome and we did not feel we could trust that the data was accurate. Review Source KG Karen G. Director of Operations Religious Institutions Used the software for: 1-2 years ### "Elexio Database review" March 31, 2020 5.0 we use the database for recording giving. i used to have Logos software. Elexio is better and more intuitive - except for entering the donation - with logos - i used to be able to enter all of the information for one donor while in their record Pros I love how easily the information is populated - hard to explain i love the simplicity of using it Cons i do not like that i have to enter the donor's name each time - for example : Mary Jane gives me $100 - $20.00 for 5 different funds -- i have to type in her name each time to enter each fund's $20.00 - it would seem that once i enter - mary jane i should be able to stay on her record and make all entries at once. Switched from [Logos II](https://www.capterra.com/p/2676/Logos-II-Church-Management/) we received a letter that you were no longer supporting logos and that Elexio would be the new system -- we learned of Elexio through LOGOS Review Source VR Verified Reviewer Database Administrator Religious Institutions Used the software for: 2+ years ### "Used Elexio for years" July 26, 2018 4.0 Good reporting. Good at keeping track of giving, notes, demographics. Not something our congregation really liked but on the office end, it got the job done. Pros Elexio was a good church database in terms of the church side. When we used it, the congregation did not like the online user interface so many did not sign up or even bother to log in to look at it after our initial roll out. That being said, Elexio has some of the BEST backend reporting. It is so easy to customize and make a report got literally anything I could think of. The customer service was ok, they did always answer and respond to my calls. I did use an older version that was on a network, so we had problems with crashing butI believe they are all online now. Cons The crashing which was a problem a year ago but I do think they switched over to an online platform. The check-in was outdated. You could customize the look, but it still looked very old. Review Source Joseph C. Director of Ministry Publishing Used the software for: Less than 6 months ### "Solid database tool, that creates easy access to entire team" January 30, 2019 4.0 Elexio is a solid database tool that meets a major need in many ministries, allowing organizations to maintain good control and discretion over the information of their constituents. Pros Powerful database tool that grows with your organization, and makes it easy to add members who have access to defined areas and information. Administration is fairly simple and sharing information with teammates is a breeze. Database allows you to easily track giving records and history, attendance, project participation an group connections (classes, ministries etc...) Cons It feels a little clunky at times, and the end-user experience isn't as intuitive as I'd like. Having said that, I love the access teammates can have and especially that it's easy to regulate what each teammate has access to or not (like limiting access to financial giving records etc...) Review Source EB Emily B. Operations Manager Religious Institutions Used the software for: Less than 6 months ### "Exceptional Support" February 28, 2017 4.0 As a borderline millennial (born in 1983) I am fairly proficient at picking up new things, and being able to figure out the intent of the software designer, and I grew up using actual computers instead of "touch screen smart devices." So for me picking up Elexio Essentials web based Community and Giving has been fairly straightforward. And when I stumble across something I can't figure out for myself there is great Support from Elexio to help me through it. However, there are still some features that could use some serious refinement. There do not seem to be very many report options. It was surprising that the Giving portal was not more thoroughly integrated to the Community page. But generally I like the look and feel of using Elexio Essentials. It has a modern feel and is attractive to the general web and app user. Pros For someone who is fairly natural and picking up new tech skills, this software is user friendly. Cons I wish it was more fully integrated between Community and Giving. Users having two separate logins is too much in this day and age when we sign in to so many websites. I would like to see more reporting options in Community/ or more training on using workflows and searches to provide us the updates we want on involvement. I would like the check in feature to take less clicks to check in children to their classrooms. And I would like to be able to assign specific ministry leaders to be able to approve events in specific meeting spaces, instead of just based on tech needs or childcare, etc. Review Source Response from Ministry Brands March 1, 2017 Thanks for your comments, Emily. We will definitely pass your comments on to the team as we shape the future of the products. We are dedicated to ensuring a fantastic customer and product experience. If you would like to share any additional feedback, feel free to shoot your comments over to feedback@elexio.com. CW Cameron W. Business Manager Religious Institutions Used the software for: 2+ years ### "Elexio Database Review" June 3, 2020 3.0 Pros The new database is much easier to read with larger font. The congregation enjoys access to the church address book. Cons I think this software can be simplified. There are too many choices and it gets confusing. I also do not like the fact that I have to log in to a different site for database, giving, and account admin services. I don't understand why they can't join these into one. Donors constantly have issues when they try to log in to their accounts and/or when they have to update credit card info. I usually have to just do it for them, which defeats the purpose of the self-serve software. Review Source MV Mandy V. Administration Pastor Non-Profit Organization Management Used the software for: 2+ years ### "Elexio Review" February 22, 2017 4.0 My experience with Elexio has been neutral. I've had some really good experiences with using the database and with customer service, and I've had not so good experiences. Overall, the database was a step up from what were were using. There are a lot of different parts to the software that one doesn't learn overnight. I'm still learning all the time new things, and I've been using Elexio for about five years. It can easily become a full time job making sure the database is up-to-date and using it to the capacity it is meant to be used. Pros I like to be able to put people in ministries and communicate in masses through those ministries. Elexio can take the place of your work email with all the information right there. Cons It's pretty complex. I feel like even after five years, I'm just hitting the service of what it can really do. Review Source RA Rolanda A. Office Manager Religious Institutions Used the software for: 2+ years ### "Always Growing and Changing" June 11, 2020 4.0 Most of the improvements that we could use are on the schedule already. Pros The customer support is awesome! The system is fairly easy to use and we utilize it daily. I would be lost without it and the support. I am technology challenged and their support and information shared is crucial to me functioning in a positive manner. They are conscious of the effect their changes have on us and work to keep us updated with new changes and tricks to utilize them. Cons Reports are not as complete or as intuitive as I would like. Review Source VO Vanessa O. Office Manager Religious Institutions Used the software for: 2+ years ### "Worth the Cost" June 15, 2020 5.0 Having learned from the person who set it up on our system, I have a good grasp of the features and functionality. I still have more to learn and appreciate the tutorials, please keep them coming! Pros Fairly straightforward usage and when needed Customer Support is friendly and helpful. Cons Some features are more difficult to find in the program than others. making a call to Customer Support necessary. Review Source JW Jaeda W. Technical Director Religious Institutions Used the software for: 2+ years ### "Elexio Database is worth it!" June 11, 2020 5.0 Its great for keeping up constant communication with our members. Pros I love the ease of use with this product. It was fairly simple getting our records and information implemented into the system. The GUI for the applications are also very user friendly. Cons Sometimes the process to accomplish minor things can become convoluted. Review Source SH Shannon H. Office Manager Religious Institutions Used the software for: 1-2 years ### "Highly Recommend" June 11, 2020 5.0 Elexio Database has been so easy for us to use and easy for our staff to learn. Their customer support has been very responsive and helpful. Pros Tracking of contact is key. Our pastors and staff are able to see in one place who has made contacts. Integration with Online giving has been key. Most important, it's user friendly! Cons Some of the report/search features can be cumbersome but the Elexio team is constantly working on streamlining their software. Review Source WD Wendy D. Office Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Great for storing all your data" June 2, 2020 5.0 Pros This software is great in keeping all info in one place and has the capability of searches for particular data. Love that it can be used by others so they can be self sufficient. Cons It would be nice if the directory could be customized. Review Source MA Michael A. IT Director Used the software for: 6-12 months ### "Choose Another Option" February 8, 2019 1.0 Stay Away, Elexio has been a nightmare struggle for our church administration and their solutions and moves downgrade what they offer while taking more money. Pros Elexio's Legacy system lacked a few things but functioned well, there new system ChMS is a failure, it is the work version of a Church Management System I could think of and causes undo burden on the church making the switch. Cons Nothing in the new system is worth it, and they force you out of the existing system, you must change, and it is not an upgrade, it is a downgrade a few levels below where it used to be. Review Source Response from Ministry Brands April 7, 2020 Hi Michael! Thank you for your review. Since you posted, we've added a ton of new features! We have volunteer scheduling, improved reporting, a member health dashboard, and more. SM Sabrina M. Director of Admin Used the software for: 2+ years ### "We have been with Elexio for 4-5 years and we love that they continue to improve the software. " May 23, 2018 4.0 Pros Easy to use, very clean look, that they are continuing to make improvements. We also love that it is internet based so that we do not have to have volunteers download software onto their computers. Cons The reporting could be improved and we would really like more options with workflows. I would like to see the help area be a little more people friendly. Review Source MR Melinda R. Office Manager Religious Institutions Used the software for: 2+ years ### "Valley View Christian Church " November 9, 2016 5.0 LOVE how Elexio works with our needs! Elexio works with every client to meet their needs. Amazing software! Pros Ease of use Cons Slow to sync events with database and web Review Source Response from Ministry Brands January 24, 2017 Thanks for sharing, Melinda! We're so pleased to be able to serve Valley View Christian Church and that your experience has been such a positive one. If you'd like to share anything additionally, feel free to reach out to us at feedback@elexio.com. LW Lelani W. Chief of Operations Religious Institutions Used the software for: 2+ years ### "Chief of operations" June 2, 2020 5.0 happy with the product. easy to use. I like that can be customized to work for us. Pros ease of use. customizable. Cons no complaints. Review Source JD Josh D. Pastor Religious Institutions Used the software for: 2+ years ### "Simple Church Management Software" January 27, 2022 4.0 Pros Elexio provides a very simple church directory interface to keep track of those in your congregation and send out mass communications via email. Cons While the program is very simple and cost-effective, it lacks some of the more advanced features that other church management software offers. Review Source RR Richie R. Associate Pastor Used the software for: 6-12 months ### "Elexio has been very useful - a breath of fresh air from other ChMS systems we've used!" May 23, 2018 5.0 Pros We enjoy several features, like a search bar that pre-populates, the appealing nature of each household record and the ability to link giving in a user-friendly way. Cons We've struggled to utilize the workflows completely and haven't been able to take advantage of absentee reports the way we used to in our former system. Review Source KS Kris S. Pastor Non-Profit Organization Management Used the software for: 6-12 months ### "I have been frequently frustrated by elexio's limitations" May 24, 2018 3.0 It keeps our church database very organized Pros I like that it is easy to look up people's personal information. Assigning interactions is a great feature. Cons The reporting feature is pretty awesome. I know that a lot can be done with advanced searching, but I would love to see this feature developed more. Review Source Similar Products Featured ## Related categories [Church Management](https://www.capterra.com/church-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.