# Page 3 | Elexio Community Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Elexio Community the right Church Management solution for you? Explore 120 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/117170/Elexio-Database/reviews

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Elexio Community

4.2 (120)

[View alternatives](https://www.capterra.com/p/117170/Elexio-Database/alternatives/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Elexio Community

## Showing most helpful reviews

Showing 51-75 of 120 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MG

Melissa G.  
Administrative Assistant  
Religious Institutions  
Used the software for: 1-2 years

### "Give Elexio Database a try!"

March 1, 2017

5.0

I am the administrative assistant at a church where they use the Elexio database. I had no previous training with the database when I began my position. I was able to teach myself how to use Elexio and learn basic reporting features. The customer service is wonderful. They are committed to helping you solve problems and work smarter. In the beginning, I had a lot of questions and have learned some great tips.

Pros

There is great training available through podcasts, videos, and articles. The software is easy to use with lots of options to customize your experience. They do offer one on one training and I would highly recommend the additional training.

Cons

The cost of training was more than we could afford.

Review Source

Response from Ministry Brands

March 1, 2017

Thanks Melissa! We've loved being able to get you up-and-running and appreciate the feedback.

PB

Peggy B.  
Church Secretary  
Religious Institutions  
Used the software for: 1-2 years

### "Stable platform to keep track of church members & events"

May 22, 2018

4.0

Saves time and money. No longer have to print a directory. People can upload their own photos.

Pros

Integration with event calendar - can reserve rooms and equipment by event. Keeps us from double-booking space! Database has ability to send out group communications (emails AND texts!); ability to schedule group communications; easy to keep track of visitors and assign follow up. Track giving, makes the information readily available to people instead of them needing to call in and asking for us to run a report. Also easy to email end of year giving records.

Cons

Not always intuitive to use advanced features. Wish we had the option to have our own logo as the app icon.

Review Source

TB

TOM B.  
Pastor  
  
Used the software for: 2+ years

### "the more we use the program the more frustrated we are getting on its limitations"

May 22, 2018

2.0

Pros

the very best part about this program is that it is web-based. it is essential that we can use it on any device. Being able to assign prayer request through interactions is a big plus. Having the website forms integrate with our database and financial giving integrated with the database saves a tremendous amount of man-hours in manual input.

Cons

useless mobile app. Check-in is too cumbersome and not parent-friendly. reports are weak and lack ad hoc reporting

Review Source

VR

Verified Reviewer  
Owner / Portrait Photographer  
  
Used the software for: 2+ years

### "The Elexio Database is a powerful church management system, but may not be incredibly user-friendly."

May 22, 2018

4.0

Pros

Very specific search criteria and group building. Easy reporting. Giving records are very thorough.

Cons

Not incredibly user-friendly. Not Mac friendly. (Required a Microsoft Remote Desktop environment to run on Mac.)

Review Source

CJ

Charles J.  
Pastor  
Religious Institutions  
Used the software for: Less than 6 months

### "Great Product, but not exclusive to Elexio and WAY OVERPRICED"

February 24, 2017

5.0

10yr Customer with Elexio. This is by far the best product (database) they have ever offered. However they charged me monthly for it, only to find out that it is a licensed product from another parent company, and not exclusive to Elexio. Therefore I was able to find the EXACT SAME database with a sister company for cheaper! That's Allot cheaper. Very disappointed in Elexio taking advantage of us like that.

Pros

everything

Cons

As with any product, still needs some tweaks. Some aggregate reports need the ability to TOTAL from multiple groups that happen on different dates, as opposed to just totalling per date. Giving needs the ability to add "SUB-CATEGORIES". Also, Giving needs to be able to "IN-ACTIVATE" Categories. Otherwise you will slowly accrue a massive long list of categories that you certainly dont want to DELETE, however dont ever need to populate in the list again going forward. EX. Jordan Missions Trip 2003. Its a line item that is obsolete years later. Why would it still populate in the list? There are other minor issues. It also needs to INTEGRATE more with the actual FORMS in the GIVING module better, and could INTEGRATE more and better with related website products.

Review Source

TH

Terri H.  
Administrative Assistant  
Religious Institutions  
Used the software for: 2+ years

### "Elexio Review"

March 31, 2020

5.0

Pros

We love the app, the easy online giving, and the easy way to manage our congregation.

Cons

Non that I can think of. The product has been working well for us.

Reason for choosing Elexio Community

I don't remember.

Review Source

VR

Verified Reviewer  
Finance & Information Systems Director  
Religious Institutions  
Used the software for: 6-12 months

### "Not a standout CHMS, but functional"

August 7, 2018

3.0

Pros

Elexio gives you the option of SAAS (cloud based) or on-premise. It will depend on the church on which solution is best. Most churches are choosing to go SAAS these days because of the system is always up to date and users can work remotely. For those needing an on-premise solution, this may be a great option because not many companies offer this anymore.

Cons

I found the system very hard to navigate. The entry of people and tracking this touch points was not very intuitive. If left me always going to the help files to figure things out.

Review Source

AS

Alice S.  
Financial Administrator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Elexio Review"

June 21, 2020

4.0

Getting out overall Contributions

Pros

Ability to key in contributions and now with Beta screens easier to input Notes

Cons

The Reports that I am able to get out of the software. Used to be able with old version to have reports that I needed and save them to use each month. Starting to move to this in the "newer" version, but still have a long way to go to have the old reporting ability. Still not able to get a report out for Credit Card Charges by Fund giving to. Should be there within the database.

Reason for choosing Elexio Community

What we were using in the past and learning curve would not be as much.

Review Source

RH

Robert H.  
Minister of Involvement, Office manager  
  
Used the software for: 2+ years

### "By using Elexio we have been able to communicate better to the members of the congregation. "

May 22, 2018

5.0

Pros

The Elexio app has changed the way we are able to stay connected and be able to see who old and new members are through the church directory. I love the way we are able to connect with guests, so quickly through the workflows. The customer service and help videos are excellent.

Cons

"The accounting portion seems like an afterthought to the software program" stated by our CFO. This is our main con.

Review Source

JP

Jeremy P.  
Pastor  
Religious Institutions  
Used the software for: 2+ years

### "Church Software"

June 12, 2020

5.0

We love it!

Pros

Our church loves uses this and is constantly seeking to know more about it. Easy to use.

Cons

Taking the time to get more of our staff involved with training for it.

Review Source

JF

John F.  
Church Planter  
Religious Institutions  
Used the software for: 2+ years

### "Good option for church plants!"

February 22, 2017

4.0

The learning curve is a bit sharp but the resources available are fantastic! The customer service far exceeds expectations! I have never worked with a company in any arena that has made me feel so personally cared for. Their attention to detail and followup has always impressed me!

Pros

The integrated platform. No other company offers this.

Cons

Some of the components are still not intuitive. More instructional videos may be helpful.

Review Source

cW

cassi W.  
Development & Communications  
  
Used the software for: Less than 6 months

### "This is the software we were afraid to even dream existed! We couldn't be more thankful for Elexio."

May 12, 2017

5.0

Pros

Elexio has allowed us to combine 4 other softwares we were using into one efficient system. Reporting is now so easy for us. Even though we are somewhat out of the box for Elexio being a camp rather than a church, the staff has been super helpful in setting us up, finding better ways for us to manage our data and helping us work smarter and not harder!

Cons

Because we are out of the box as a camp rather than a church, we wish for a few capabilities that aren't there. A couple examples would be Mass Contact Records to see what was sent to who, allowing our forms to directly import into the database without exporting forms to do so.

Review Source

Response from Ministry Brands

May 12, 2017

Thanks for reaching out, Cassi! WOW. We are so grateful that you are sharing your story here. It's incredible to learn of just how many platforms folks were using that they are now able to streamline and this is just another testament to that. Please continue to provide feedback as it all goes directly to the team who are passionate about further developing the platform to the best it can possibly be. Best of luck and please don't hesitate to reach out if you need anything.

rG

richard G.  
Technical suppor  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Elexio Community"

December 12, 2018

3.0

Outside of reports, It solved our church admin concerns.

Pros

Web-based. Easy to use interface. Has functions necessary.

Cons

The reports available are sub-par at best.

Review Source

SS

Shari S.  
Treasurer  
  
Used the software for: 2+ years

### "Elexio has been a a great solution for our church"

May 22, 2018

5.0

Pros

It is easy to use for administrative staff as well as for the church members. Online giving is particularly easy to use.

Cons

I wish the setup for child check-in and setting up children's Sunday school classes and children's church was a simpler process. There was not much easy to understand guidance available.

Review Source

BS

Barbara S.  
Administrative Assistant  
Religious Institutions  
Used the software for: 6-12 months

### "Elexio Review"

June 5, 2020

4.0

It has been positive. Still a little trouble navigating the database and doing the things I need to do for my job but learning things all the time.

Pros

The app for church members to be able to access a directory.

Cons

Working with lists of people that are interested in things. We had categories in our previous software where we could list these interests, now we have to make groups to put them in.

Review Source

KB

Kathy B.  
IT & Network Administrator  
  
Used the software for: 6-12 months

### "Love the app and web based product. Training and support has been good. "

May 23, 2018

3.0

Pros

We love that it is Web based and user friendly. Support and training has been great. The app is a great tool.

Cons

Pulling specific information is restrictive even with advanced search especially with the inactive/active not part of the search choices, check-in reports are not easy to print only what we need, we have to look for the online giving fees as well as returns rather then receiving notification.

Review Source

LS

Lauren S.  
Ministry Assistant  
  
Used the software for: 6-12 months

### "Elexio support has been extremely helpful, but the softwares features have not been cutting edge"

May 22, 2018

3.0

Pros

I like the accessibility of looking at people's information. The groups feature is also very easy to use. I love being able to look at a person's profile and see the groups they are in. It is very easy to move people and merge profiles, when needed.

Cons

Reporting is less than desirable. I understand that we can do a lot with the advanced search, but it's just so clunky and not user friendly. In addition, recording our weekly service attendance is such a long process. This data entry is done by our volunteers and it has been painfully slow and also far from intuitive.

Review Source

Erik R.  
  
  
Used the software for:

### "Church Management software that's a one stop shop"

January 5, 2017

4.0

Most everything a church staff would need in database software for member records, giving, website, mobile, etc.. can be found in Elexio and it's done well. The interface is easy to use, but still gives plenty of features to maximize the investment of time needed to manage the office well.

Review Source

Response from Ministry Brands

January 24, 2017

Thanks so much for sharing your experience with us, Erik. We strive to ensure our solutions provide you with powerful and easy-to-use management options for your church. We appreciate you sharing what you love about the system and we'll keep working to earn your praise. If you need anything, please feel free to reach out to us at feedback@elexio.com.

MN

Michael N.  
Pastor  
Religious Institutions  
Used the software for: 2+ years

### "Valuable Tool"

June 2, 2020

4.0

The database is a powerful tool in our ministry. The integration of database, website and on-line giving provide us with a management tool we routinely use to enhance our ministry.

Pros

Elexio provides easily accessible information about congregates and visitors, helping to personalize their care. Through the database interfaces, communication is easy and quick.

Cons

At the last upgrade, I feel we lost the ability to customize reports and lost predefined reports that were beneficial in our ministry.

Alternatives considered

[Servant Keeper](https://www.capterra.com/p/276838/Servant-Keeper/)

Reason for choosing Elexio Community

Price and functionality were both determining factors.

Review Source

CQ

Chris Q.  
Director of Communications  
  
Used the software for: 2+ years

### "Review Elexio Database"

May 31, 2018

3.0

Pros

Most of the functionality is wonderful. After all these years, I've been able to figure out probably 99 percent of what I need to do in the database.

Cons

Sometimes support can be frustrating.

Review Source

AP

Andrew P.  
Pastor of Communication and Care  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Love Elexio and Elexio Support!"

March 3, 2017

4.0

Elexio is a top notch company. There are some features that are missing on Community, but it seems like this software is maturing rapidly. We would like to see a more easy to use child-check-in software (similar to Elexio Delux), see more automatic weekly reporting, etc, but overall, Elexio Community is great!

Pros

Web based, great to use with our desktops, laptops, iPads and mobile phones!

Cons

Child Check-In complexity and restrictions (i.e. All groups show up... if child is signing in on a Sunday, Wednesday's ministry groups are showing... this can easily lead to check-in user error. It would be great to only show Wednesday's group on Wednesday, and Sunday's ministry from this time to this time...)

Review Source

Response from Ministry Brands

March 3, 2017

Thanks Andrew! We appreciate you taking the time to share your thoughts on Community and your experience with the team. You are certainly right that the solution is maturing rapidly, so we'll make sure these remarks get to the right folks to consider future planning!

JW

Jimmie W.  
HR Manager  
Religious Institutions  
Used the software for: 1-2 years

### "Elexio Database"

October 17, 2017

3.0

Pros

Elexio does what is says it will do. Versatile and has many good church management features. I hope the new online product moves forward with ease-of-use functionality.

Cons

It is based on a local database platform. Not GUI. No Windows Drag&Drop ability. This version will no longer be supported beyond December 2018.

Review Source

NN

Nolan N.  
Music and Media Director  
Religious Institutions  
Used the software for: 6-12 months

### "A great product from great people"

March 1, 2017

5.0

I had experience with some of Elexio's older products which were effective but sometimes difficult to use. Elexio Community has been a breath of fresh air in this regard. Being browser based makes it much easier to access on the go and the interface is much more intuitive. It has been great working with their training team and support staff also. Any time that I run into an issue or have a question about best practices when using their product, I get a timely and easy to understand response and it is great to know that I can call in and get help right away if I need it.

Pros

Browser based, easy to use

Cons

Some advanced features that I would like to see are missing at this stage

Review Source

Response from Ministry Brands

March 1, 2017

Thank you for sharing, Nolan! It's so wonderful to hear that Community has come in as breath of fresh air at Grand City Station. We are committed to serving you well, and love seeing that you've experienced everything we work towards. Keep those feature requests coming as we work to build and grow to the future.

JJ

Jodi J.  
Administrative Assistant  
  
Used the software for: 6-12 months

### "It is easy to you and very efficient!"

May 12, 2017

5.0

Pros

It is user friendly and also easy to teach others in the group. If you play with it long enough you can figure out most anything you need to do. I love that I can input info from the ap.

Review Source

Response from Ministry Brands

May 12, 2017

Hi Jodi! We are so pleased that you decided to reach out. We pride ourselves in providing easy to use solutions that help you do what you need to do. It's so wonderful when we get the opportunity to hear directly from you that we are serving you well. Thanks so much and please continue to reach out if you need anything.

VR

Verified Reviewer  
Pastor  
Religious Institutions  
Used the software for: 6-12 months

### "Adequate Database Software"

January 27, 2020

3.0

Pros

You are able to keep track and organize data. The ability to search and create "groups" is nice and handy when trying to reach a certain demographic.

Cons

This software is not very intuitive. There can be a pretty large learning curve to get adequately aquatinted and use effectively.

Review Source

Response from Ministry Brands

April 7, 2020

Hi! Thank you for your review. Since you posted, we've added a ton of new features! We have volunteer scheduling, improved reporting, a member health dashboard, and more. I see you had some concerns with the usability. We do offer coaching and support training to get you set up. Please contact us if that's something you're interested in. Thank you!

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