# BombBomb Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BombBomb the right Video Making solution for you? Explore 131 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/117295/BombBomb/reviews --- BombBomb 4.4 (131) [View alternatives](https://www.capterra.com/p/117295/BombBomb/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BombBomb Ease of use 4.1 Customer Service 4.3 ## Pros and Cons in Reviews JH Josh H OwnerConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “Made us look pretty cheap to clients.“ December 31, 2024 MO Melissa O Loan OfficerReal Estate, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “So now I'm going to have to pay for a month subscription I can't use as well as a new camera or to fix my broken camera. “ June 14, 2024 Jacob P CRM DirectorFinancial Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “For us, the ability to integrate with our CRM and teach our sales team to use the tool effectively was so simple.“ June 19, 2023 JH Josh H OwnerConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “They said “too bad” and wouldn’t refund the transaction.“ December 31, 2024 Jacob P CRM DirectorFinancial Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “In digital and email marketing, the ability to create a personal connection has become so important.“ June 19, 2023 JH Josh H OwnerConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “They wouldn’t refund anything back to us.“ December 31, 2024 SM Stacy M Office AdminReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “We love bombbomb for video recruiting emails and for event invites.“ November 20, 2023 MO Melissa O Loan OfficerReal Estate, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “They said too bad, go buy another camera. “ June 14, 2024 ## Showing most helpful reviews Showing 1-25 of 131 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anastasia L. Owner/Founder Marketing and Advertising Used the software for: 2+ years ### "It's the Bomb!!!" December 11, 2018 5.0 I LOVE the concept! I love the ease and the fact that they keep improving it. I'm not using BombBomb like I could be, there's SO much more to it then just the one-off video emails I currently do. I plan to switch over from my current email marketing platform to BombBomb as well and take advantage of their CRM-like capabilities as well. The customer service is superb!!!! And the email tracker is something I use all day while working. Pros It's SO easy to use and thus far still rather unique so my video emails really help me to stand out! Cons Honestly can't think of a thing as I've been so happy with it. Review Source John P. Real Estate Agent & Author Real Estate Used the software for: 2+ years ### "BombBomb Cubed Because hey Surpassed The "Bomb" Twice Benchmark" December 4, 2018 5.0 Been using the BombBomb product since 2010 and they continue to innovate and stay #1 in the video email space. Customer service is great. Training is great. Pros The customiable opt-in forms have been my long-time favorite feature building funnels. The new mobile app for real time engagement is my latest favorite feature. Cons I wish there was a way to create lists based on engagement score as well as a simple way to remove unengaged contacts automatically if they score less than 10 on the 100 point scoring system in the previous 6 months. Review Source MO Melissa O. Loan Officer Real Estate Used the software for: Less than 6 months ### "I'd be careful" June 14, 2024 1.0 not good.. wouldn't use them again. Pros The ability to send videos in emails. Cons I bought the subscription but realized my camera was broken on my computer, I canceled my subscription within minutes and they still want to charge me a whole month. They said too bad, go buy another camera. So now I'm going to have to pay for a month subscription I can't use as well as a new camera or to fix my broken camera. I would have come back to them once I had my camera fixed...I won't be now and I will advise my fellow co workers not to use them. Hope you're happy with your $42 you lost a life long customer. Review Source Arielle D. Office Manager Real Estate Used the software for: 1-2 years ### "BombBomb Mass Emails...fantastic!" October 3, 2018 4.0 Excellent! BombBomb has a simple design which allows for easy navigation through the program. Pros I love that in BombBomb, you can set up tons of separate groups of contacts. This gives us the ability to send mass emails to certain types of groups (i.e. clients, coworkers, in-house). BombBomb is able to track these mass emails to the user, and see if they have opened, clicked on any links in the email, who received it, ect., which allows us the opportunity to adjust contacts in order to find the people most interested. It also has Social Media automation which is a fantastic tool for people like me who always forget to post on social website to increase traffic. Cons The customization of emails can be tricky and not as easy as the program makes it seem. It can only be customized to a certain extent of the options they give you (i.e. adding side bars, adding certain media icons, video sizes ect.) However, it is still a fantastic program Review Source Ryan R O. Senior Loan Officer Financial Services Used the software for: 2+ years ### "I have had nothing but business growth, creativity and an increase in leads with BB " April 18, 2018 5.0 all the benefits ! ;) Pros I love that it allows me to shine and show my marketplace who I am and increase our connection. It has allowed me to show my professionalism as a modern salesperson and put the me back in my sales process. Cons There are not many cons, But I would like some more features on my IOS BB app, I can let you know what those suggestions are if you want to know... Review Source JIMMY HAYS N. P90X & INSANITY Workout Expert, Weight Loss Consultant, Business Developer, President & CEO Used the software for: 1-2 years ### "Bomb Bomb is a game changer! " April 18, 2018 5.0 Response rate from my prospects and customers is much higher using Bomb Bomb Pros I love that I can make personalized thumbnails so my new customers and prospects know that this is a personal message I took the time to make them - not some spammed video I send to everyone! I also love the fact that inside of gmail I can see who has opened the email and if they watched the video. Cons There isn't anything I don't like about the software. I think it is tremendously valuable and very affordable! Review Source Matthew D. Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Tantalizing emails; GIF option pops out to video" December 7, 2018 4.0 BombBomb itself, as a company, supports a lot of non-profit effort. Our group was the recipient of that support so we operated on a free subscription. That said, their software didn't blend well with our audience, but occasionally, it really helped our sales team be aware of big accounts reading their emails - which always prompted a call - and discover what kind of communication our constituency preferred. BombBomb is very up front that if you don't use their tools the right way, they won't work for you and they make every effort to help users utilize their tools as best as possible. Follow their system and this will very likely be a great product for you. Pros Clearly the main feature - "video email" via a GIF preview of the video. Allows for casual "face to face" communication. Quick, easy reporting on who opens the email, how many times. LOVE the plugin option to get alters when someone opens your emails in real time. LOVE IT! Cons Not the best fit for every industry or demographic. GIF pops out to an HTML page, not technically video in email - they're as close as possible, though. Review Source Steve Hougard Y. President / Broker Used the software for: 2+ years ### "BombBomb is an important and great communication channel I use to build deeper connections " April 19, 2018 5.0 The benefits I receive from using Bombbomb is creating meaningful connections virtually. Pros Super user friendly and the app makes it really easy to find specific video I had sent if i need to resend. Cons A feature that would be really helpful is to text bb messages but also be able to blind copy everyone. Review Source Mike H. Associate Broker Real Estate Used the software for: 1-2 years ### "BombBomb takes emailing to the next level." December 14, 2018 5.0 The real estate business is all about client relationships, and BomBomb makes emails more personal and helps me relay messages quicker and with more clarity, like speaking directly with my clients and prospects. Pros The ease of use is wonderful. I can access it from my CRM, Gmail, or on my iPhone with ease. Cons I really cannot think of a negative. the program is robust and works when needed, except in poor cell reception areas. Review Source Amanda H. Real Estate Broker Real Estate Used the software for: 1-2 years ### "Complex and over-priced" May 3, 2019 4.0 Overall, I think BombBomb is a great product for lead nurturing. However, for this product to really work and be worthwhile, you need to invest in the most expensive package. I believe all of their packages are overpriced for what is offered. I do however like the option to pause your subscription if needed. Pros I loved how BombBomb offers a more personal and creative way to get in touch with your leads by letting them get face-to-face with you in the early stages of nurturing, when they aren't quite ready to commit yet. Cons I found it to be a very complex program to understand. The user interface can be confusing, and trying to figure out the best way to make it function with all of the moving parts is difficult. I also found the email template customization to be clunky and frustrating. Review Source LS Lisa S. Owner Real Estate Used the software for: 2+ years ### "Love Bomb Bomb for Our Business" September 8, 2022 5.0 The service with bomb bomb is second to none. If I ever have a question, and I pick up the phone and call him, they are all over it. They get back to their emails in a reasonable time and I think their service is just excellent. Using bomb bomb has been very worthwhile for our real estate business, a highly customer service related business, and I would highly recommend it to other realtors and other service oriented businesses as well. Pros We use bomb bomb at least once a week and probably more like three or four times a week to keep in touch with our clients. It has also been great for training purposes for me with our team members, I can sent instructional videos so quickly and easily either directly through the Bomb Bomb system or through Follow Up Boss. I love that it integrates with follow up boss, our contact management system, that has been amazing for us for ease of use, and I love that we aren't fiddling around with downloading videos then re-uploading videos, I love that we can just record within bomb bomb itself. It works great for our real estate team and I would highly recommend it. Cons Really my only complaint is that when I have to export all of our updated client lists into Excel for our bulk mail outs and then upload into bomb bomb, it seems to be a bit of a duplication of efforts. I wish it would be more seem less than that. It's not a huge deal, however that would be the biggest con that I can see. That's one of the thing that is a concern for me is that Shaw email accounts and Hotmail accounts seem to flag my bulk emails as spam. So that is too bad and I know that there is a certain percentage of our clients that aren't receiving our emails. Review Source KR K R. Customer Service Rep. Hospitality Used the software for: 1-2 years ### "Great marketing for the company" March 28, 2024 4.0 Pros The ease of access with reply for customers, several employees sending from same account, and returning back to 1 email address for easier access for everyone. Cons Not an easy application to create a brand new template. Not easy to find previous email search without scrolling. It takes a too long to load in between pages. Lots of copy and paste is used for ease of accessibility due to the platform not being easy to toggle. Review Source JRA Juan Ramon A. Real Estate Agent Real Estate Used the software for: 6-12 months ### "Juan's The BombBomb" May 19, 2022 5.0 Overall, very smooth experience. Pros This product is very easy to use; I use it nearly everyday to send out prospecting videos and also to submit offers to other agents. Cons For a while I was stuck trying to figure out how to access all the videos I have recorded. But after some back & forth communication with customer support, I was able to log in and can now manage my recorded videos. Reason for choosing BombBomb This is the software available through kvCore, and it has been great. Review Source CB Cami B. Realtor Real Estate Used the software for: 1-2 years ### "Using Video in your business.....BombBomb is the Bomb!" April 3, 2020 5.0 My experience with BombBomb started out with the free version and I subsequently moved to a paid version with more options. This has become an integral part of my communications with my clients and the feedback is great. Now in the environment of Stay at Home and Covid19, I feel ahead of the curve Pros I like the fact that I can integrate my videos into my emails to clients and I can track when they open my email, watch the video and how many times they come back to my video. Cons I had a little trouble getting my email and the video set up. There are lots of options and different ways to use this product. Good thing is there is lots of support and training. Review Source NE Nathan E. Broker/Owner Financial Services Used the software for: Less than 6 months ### "Horrible Customer Service" February 3, 2020 1.0 Sending video to my clients and being able to track their activity and response is the sole reason I purchased this product. The tracking has not worked since October, and no one at BombBomb has a clue how to fix it, and no one there seems to care. I would become their biggest cheerleader, if someone there would just show the slightest interest in helping. Unfortunately it's only after posting these reviews that i get any kind of response...but rather than offer solutions to fix the issue, they just offer to refund my money...I think this time I'll take it and sign up for Hippo, Moovly or Mediashare (I suggest you all look into these solutions as well, before signing up with BombBomb Pros When it worked and I was getting support it was good. Cons Pray that you never need any customer service or technical support. I am going on month number three of my service not working and i have to initiate any contact to even get an update, which has been 'we're working on it' every time. HORRIBLE CUSTOMER SERVICE Update: February 3, 2020 (month 5) - After an initial response, the customer service has returned to it's abysmal start. No response, no updates, ZERO progress. Review Source CM Cliff M. sales manager Marketing and Advertising Used the software for: 1-2 years ### "outstanding results from our new business development efforts ! " April 18, 2018 5.0 our sales teams have benefited from a streamlined delivery for our new business development process, it compliments our outbound prospecting efforts & efficiently plugs into our salesforce platform and our email distribution efforts - thanks bombbomb ! Pros the impact the process has on our sales development team to personalize our communications and allowing us to interact with our potential customers in a direct unique authentic fashion is producing measurably higher conversion rates than ever before ! Cons the process to get our team members to "feel" comfortable using it... our super users of the software are true believers and the results speak for themselves as we get more and more usage. Review Source MW Mariah W. Transaction Coordinator Real Estate Used the software for: 6-12 months ### "Pretty great!" June 21, 2019 4.0 Overall, it's been a useful tool for our team. I'd recommend it. However, because of the little kinks here and there, and the price tag, I could probably find an alternative that serves the same purpose. Sticking with it for now though. Pros I LOVE that there's a corresponding app for my iPhone! It's easy to use as well; it's been helpful for our office team! Cons When I'm recording a video in the app there are some kinks that I hope get worked out. For example, there's a delay when I stop my video and want to go back and re-do it. Then I find that I'm recording before I've given the prompt to start recording again. It's a frustrating back-and-forth game that wastes time sometimes. Additionally, I haven't figured out how to save a video message (the text portion) to the template, so each time I send out the video from the template, I have to add the text. I'm sure it's user-error, but my attempts have been unfruitful. Review Source VR Verified Reviewer Digital Media Manager Real Estate Used the software for: 1-2 years ### "Bomb Bomb gives you a way to create interactive emails." June 15, 2018 3.0 Pros I like that it allows you to create a progressive-looking email -- even though you cannot really send videos through email, it gives the appearance and some interactivity to your email. Cons The quality and cost could be a little better. And you cannot really yet send video through email to many email clients, so it can be limited. Review Source CB Craig B. broker owner Real Estate Used the software for: 2+ years ### "Great product and support" April 18, 2018 5.0 better data to understand our client base Pros Data Feeds DATA helps understand who our clients are which to call email turn to hot leads question box too long happy to do a bomb-bomb email to explain Cons Cons None we use Camtasia to edit files A workshop to trade ideas I work would nice to have Access to add team member ar lower cost but limit to email send Review Source Deb T. Digital Sales and Marketing Manager Real Estate Used the software for: 6-12 months ### "Great way to personalize your emails" April 12, 2019 5.0 This is a great company. They are always updating their product and striving to make is very easy to use. We use it to send out announcements and communications to our agents. We get a much larger open rate than regular emails. Pros I love that I can record a video response from my mobile device. I get a much higher response rate that is trackable. Cons It was a little hard to set up templates but customer support was very helpful. Review Source Mikaelah G. Realtor Real Estate Used the software for: Less than 6 months ### "Bomb Bomb is amazing!" May 28, 2021 5.0 Our client engagement and retention has gone up significantly since using bomb bomb. Pros Bomb Bomb is so easy to use and is such a fun way to keep in touch with my clients! My team uses Bomb Bomb to make personalized videos to send to clients after appointments, we all schedule videos for the holidays! Sending videos is such a great way to make a connection with clients and potential customers and you can't beat the price! 10/10 recommend for anyone looking to build great relationships with their clients and stand apart from the competition. Cons I have no complaints about the software so far! It is super easy to use and Bomb Bomb has an amazing library of webinars, podcasts, and other tools to help you along the way. Review Source Grant B. Owner Marketing and Advertising Used the software for: 2+ years ### "Wonderful Sales Tool" July 17, 2020 5.0 Overall, if you have any sort of sales role that sends a lot of emails, it's definitely worth looking into to set yourself apart. Pros It is a very practical, easy way to differentiate us from our competition. We immediately got good feedback from the time we started using it. Integrations are super easy. Cons I think it is a bit expensive for what it does. $30 a month seems overkill. Design is also fairly limited. Review Source VR Verified Reviewer Broker Used the software for: Less than 6 months ### "Difficult to use and sort leads and very limiting." May 12, 2018 2.0 Pros It's cool and seamless in function but contact management is awful. Sorting is nearly non-existent. Cons videos don't play in gmail and freeze a lot. I can use giphy, create a gif and link it to a youtube via inside gmail for fee and it has the same function with almost no extra time to do it. Review Source Kyle W. Ministry Coordinator Used the software for: 6-12 months ### "Great software for sending video messages." February 1, 2018 5.0 Pros Bomb Bomb is a amazing software to send video emails. Has its own app which makes is simple and easy to use. Also ties into CCB which is amazing. Cons The backend can be a slight bit complicated but after a couple times it makes since. other than that it is a great product. Review Source BG Brittany G. Mortgage Specialist Banking Used the software for: 1-2 years ### "BombBomb Video Messaging Reviews" October 15, 2018 5.0 Overall, using bombbomb has been great and we get lots of positive feedback on the clients’ end of the communication. Pros The simplicity of this software is great for those of us who aren’t very tech savvy. The read/watched receipts are also great! Cons Getting an email in video format is new and unique but sometimes when clients receive them they aren’t in a private place to listen to it. The information being shared may be confidential or personal. Not really about the software though. Review Source Similar Products Featured ## Related categories [Video Marketing](https://www.capterra.com/video-marketing-software/)[Video Management](https://www.capterra.com/video-management-software/)[Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.