

BombBomb Reviews
4.5 (99)
4.5 (99)
About BombBomb
When you communicate through text alone, it's hard to build an engaging experience with your customers. BombBomb helps you create and track personalized, engaging video messages. BombBomb is the leader in video messaging for customer engagement because we know video and guide you through the process to truly help you build a better customer experience. Learn more about BombBomb
BombBomb Ratings
Overall
4.5
Ease of Use
4.1
Customer Service
4.4
- "I like the concept of the platform, and compared to competitors, it lets me just text video messages without having to email which is nice."
- "BombBomb is amazing, and it makes doing candidate outreach so fun and personal."
- "Great marketing system centered around video that works well."
- "BombBomb is a good online video-making software. The feasibility of making the videos is easy and downloading them is a breeze."
- "The drawback to BombBomb is that it's video, and people worry about what they look like on camera."
- "Once an email template was created by my virtual assistant, I struggles to move content, or drag/drop without making the formatting of the email get "wonky" and messed up."
- "Customizing the emails in which you include videos can be a bit of a difficult task. Basically, the software provides templates for your usage that you can drop your personalized videos into."
- "The editing features are limited and some of the video guides are old so some things aren't the same when viewing the current version."
Pros
- "I like the concept of the platform, and compared to competitors, it lets me just text video messages without having to email which is nice."
- "BombBomb is amazing, and it makes doing candidate outreach so fun and personal."
- "Great marketing system centered around video that works well."
- "BombBomb is a good online video-making software. The feasibility of making the videos is easy and downloading them is a breeze."
Cons
- "The drawback to BombBomb is that it's video, and people worry about what they look like on camera."
- "Once an email template was created by my virtual assistant, I struggles to move content, or drag/drop without making the formatting of the email get "wonky" and messed up."
- "Customizing the emails in which you include videos can be a bit of a difficult task. Basically, the software provides templates for your usage that you can drop your personalized videos into."
- "The editing features are limited and some of the video guides are old so some things aren't the same when viewing the current version."
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Anastasia L.
Verified LinkedIn User
Owner/Founder
Marketing and Advertising, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
December 11, 2018
“It's the Bomb!!!”
Overall: I LOVE the concept! I love the ease and the fact that they keep improving it. I'm not using BombBomb like I could be, there's SO much more to it then just the one-off video emails I currently do. I plan to switch over from my current email marketing platform to BombBomb as well and take advantage of their CRM-like capabilities as well.
The customer service is superb!!!! And the email tracker is something I use all day while working.
Pros: It's SO easy to use and thus far still rather unique so my video emails really help me to stand out!
Cons: Honestly can't think of a thing as I've been so happy with it.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
December 11, 2018
Cody B.
Marketing Manager
Construction, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
November 5, 2020
“Powerful under the hood”
Overall: The team at BombBomb is incredible. Really wonderful people there. Especially in sales and customer service. They all deserve a cold beer. I'd like the tool to have more functionality in email design, drag and drop, photo cropping, etc. I'd also like the app to include mass email tracking. But overall it's an effective tool for building relationships.
Pros: The most beneficial tool in BombBomb for us is automations. Love the tracking features (opens, clicks, video views, click mapping). The gmail integration is super handy.
Cons: Overall the UI could be a lot easier to navigate and use. The mobile app is geared around sending individual video emails. I would love if the app had tracking info for mass sends.
Alternatives Considered: Mailchimp
Reasons for Choosing BombBomb: I had knowledge of the tool from previous experience.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
November 5, 2020
Sharla J.
Corporate Sales Manager
Real Estate, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
3.0
Likelihood to Recommend
Reviewer Source
Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.
Source: Capterra
May 25, 2021
“Easy Communication”
Overall: Easier to communicate complex ideas through video messaging instead of written email.
Pros: Seamlessly integrates with phone and email for use in multiple applications.
Cons: Sometimes glitches out when in poor cellular reception areas.
Reviewer Source
Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.
Source: Capterra
May 25, 2021
Rachel B.
Independent Senior Sales Director
Cosmetics, 1-10 employees
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
3.0
Customer Service
5.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
January 14, 2020
“Nice Marketing Emails, lots of Limitations”
Overall: Frustrating.
Pros: It gave me HTML emails, fancier than just sending plain text emails thru my email account.
Cons: The edibility and customization or templates was so challenging and limited. Once an email template was created by my virtual assistant, I struggles to move content, or drag/drop without making the formatting of the email get "wonky" and messed up. Unlike other companies that have SIMPLE, drag/drop editable designs, I felt unless I knew html coding, I had little control of edit-ability once an email template was created.
Switched From: VipeCloud
Reasons for Switching to BombBomb: My new virtual assistant uses VipeCloud - and I'm SO HAPPY with the switch.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
January 14, 2020
Joe A.
Owner
Professional Training & Coaching, Self-employed
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
April 19, 2021
“Differentiate yourself and get ahead of the competition”
Overall: 8/10; have already recommended to former enterprises companies and their Biz Dev teams. I keep saying that you must be doing some level of video prospecting or you have zero change of differentiation --no matter your market.
Pros: Easy to use, not feature heavy to the point of confusion, CTA button is really smart, gives me relevant insights into what my audience is doing
Cons: can be glitchy, needs to be reloaded often to maintain real-time insights, certain browsers don't function well, can't see exactly which user likes/loves your emails
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
April 19, 2021
Leslie K.
sales director
Cosmetics, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
January 21, 2020
“BombBomb worked great”
Pros: This was easy to use. I loved the video function and links.
Cons: I liked using this softward and didn't have any problems
Switched From: Constant Contact
Reasons for Switching to BombBomb: The person who creates my emails switched. Plus, I like the video capabilities and the links.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
January 21, 2020

Josh C.
Verified LinkedIn User
Director of Operations
Real Estate, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
November 11, 2019
“Rehumanizing Your Business”
Overall: BombBomb's service has allowed us to keep in touch with our database of 3,000+ people, as well as increased our conversion rates for new leads. What's more, when we're able to put a face to the standard text, our open rates spike dramatically. To steal a phrase from the founder's book, BombBomb helps us "rehumanize our business."
Pros: BombBomb makes personal, relational communication simple. Between their Prompt program (which provides us with monthly content for our general database) and their Gmail integration, there's not a part of our business that hasn't been improved in some way by BombBomb's communication solution. What's more, it's relatively easy to use for both our team (creating the videos) and our end-users (watching the videos on all kinds of devices with varying levels of internet/data connections).
Cons: The UI for the BombBomb website is a little difficult to use. If you're just shooting a video and sending it off to your recipient, it's a piece of cake. Customizing emails or finding old videos, however, isn't as intuitive as I would have liked. The good news is that the BombBomb support staff is awesome, so you're never left out in the cold if you have an issue-it would just be better if we didn't have an issue to begin with.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
November 11, 2019

John P.
Verified LinkedIn User
Real Estate Agent & Author
Real Estate, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
December 4, 2018
“BombBomb Cubed Because hey Surpassed The "Bomb" Twice Benchmark”
Overall: Been using the BombBomb product since 2010 and they continue to innovate and stay #1 in the video email space. Customer service is great. Training is great.
Pros: The customiable opt-in forms have been my long-time favorite feature building funnels. The new mobile app for real time engagement is my latest favorite feature.
Cons: I wish there was a way to create lists based on engagement score as well as a simple way to remove unengaged contacts automatically if they score less than 10 on the 100 point scoring system in the previous 6 months.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
December 4, 2018

Ryan R O.
Verified LinkedIn User
Senior Loan Officer
Financial Services, Unspecified
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
April 18, 2018
“I have had nothing but business growth, creativity and an increase in leads with BB ”
Overall: all the benefits ! ;)
Pros: I love that it allows me to shine and show my marketplace who I am and increase our connection. It has allowed me to show my professionalism as a modern salesperson and put the me back in my sales process.
Cons: There are not many cons, But I would like some more features on my IOS BB app, I can let you know what those suggestions are if you want to know...
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
April 18, 2018

Billy S.
Verified LinkedIn User
Insurance Agent
Insurance, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
3.0
Customer Service
3.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
February 23, 2021
“Great concept, but felt limited. ”
Overall: If you know what you're doing, then it's a great product. There are plenty of products in this space, so you may want to check out all the other options to find one that works. If you don't need to edit your videos, and are great at recording on the fly, then this is a great option. It's quick, and easy on that sense.
Pros: I like that they have a great self help guide in learning the do's and dont's with video emails. It's pretty simple to be able to create a video on the fly from a computer and also mobile. The analytics also help a ton to know who has seen your video, and also how many times they have seen it.
Cons: The editing features are limited and some of the video guides are old so some things aren't the same when viewing the current version. There's no phone number to get live help, and everything seems to revolve around support tickets that don't get answered right away.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
February 23, 2021
Cami B.
Realtor
Real Estate, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
3.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
April 3, 2020
“Using Video in your business.....BombBomb is the Bomb!”
Overall: My experience with BombBomb started out with the free version and I subsequently moved to a paid version with more options. This has become an integral part of my communications with my clients and the feedback is great. Now in the environment of Stay at Home and Covid19, I feel ahead of the curve
Pros: I like the fact that I can integrate my videos into my emails to clients and I can track when they open my email, watch the video and how many times they come back to my video.
Cons: I had a little trouble getting my email and the video set up. There are lots of options and different ways to use this product. Good thing is there is lots of support and training.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
April 3, 2020
Cliff M.
sales manager
Marketing and Advertising, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.
Source: Capterra
April 18, 2018
“outstanding results from our new business development efforts ! ”
Overall: our sales teams have benefited from a streamlined delivery for our new business development process, it compliments our outbound prospecting efforts & efficiently plugs into our salesforce platform and our email distribution efforts - thanks bombbomb !
Pros: the impact the process has on our sales development team to personalize our communications and allowing us to interact with our potential customers in a direct unique authentic fashion is producing measurably higher conversion rates than ever before !
Cons: the process to get our team members to "feel" comfortable using it... our super users of the software are true believers and the results speak for themselves as we get more and more usage.
Reviewer Source
Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.
Source: Capterra
April 18, 2018

Arielle D.
Verified LinkedIn User
Office Manager
Real Estate, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
October 3, 2018
“BombBomb Mass Emails...fantastic!”
Overall: Excellent! BombBomb has a simple design which allows for easy navigation through the program.
Pros: I love that in BombBomb, you can set up tons of separate groups of contacts. This gives us the ability to send mass emails to certain types of groups (i.e. clients, coworkers, in-house). BombBomb is able to track these mass emails to the user, and see if they have opened, clicked on any links in the email, who received it, ect., which allows us the opportunity to adjust contacts in order to find the people most interested. It also has Social Media automation which is a fantastic tool for people like me who always forget to post on social website to increase traffic.
Cons: The customization of emails can be tricky and not as easy as the program makes it seem. It can only be customized to a certain extent of the options they give you (i.e. adding side bars, adding certain media icons, video sizes ect.) However, it is still a fantastic program
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
October 3, 2018
Monika M.
Education Coordinator
Real Estate, 1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
July 12, 2018
“Incredible platform for Real Estate Agents - Should Be Used By All!”
Overall: Personal connection with clients with technology. In my business, where our company's footprint is across several states, I don't have the chance to meet each one of our agents in person. By having this platform, I am able to connect with the agents via video which makes a world of a difference!
Pros: 1. Customer Service is INCREDIBLE! If you have solid customer service, it makes all the world of a difference.
2. All the functionality with the platform is great - videos in emails, CRM, automations, tracking, and more...if you want to improve your Real Estate business, this tool will help you differentiate yourself from the others.
3. Easy to use! I love being able to create different templates and making mine unique, but also having the option of using the pre-populated templates too.
4. Integration is phenomenal! It's so wonderful to be able to integrate it with so many other platforms and systems.
Cons: Price is definitely a little steep when looking at it initially. If you use it to its fullest capacity, I think it's well worth your investment.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
July 12, 2018
Craig B.
broker owner
Real Estate, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.
Source: Capterra
April 18, 2018
“Great product and support”
Overall: better data to understand our client base
Pros: Data Feeds DATA helps understand who our clients are which to call email turn to hot leads
question box too long happy to do a bomb-bomb email to explain
Cons: Cons None we use Camtasia to edit files A workshop to trade ideas
I work would nice to have Access to add team member ar lower cost but limit to email send
Reviewer Source
Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.
Source: Capterra
April 18, 2018

JIMMY HAYS N.
Verified LinkedIn User
P90X & INSANITY Workout Expert, Weight Loss Consultant, Business Developer, President & CEO
501-1000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.
Source: Capterra
April 18, 2018
“Bomb Bomb is a game changer! ”
Overall: Response rate from my prospects and customers is much higher using Bomb Bomb
Pros: I love that I can make personalized thumbnails so my new customers and prospects know that this is a personal message I took the time to make them - not some spammed video I send to everyone! I also love the fact that inside of gmail I can see who has opened the email and if they watched the video.
Cons: There isn't anything I don't like about the software. I think it is tremendously valuable and very affordable!
Reviewer Source
Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.
Source: Capterra
April 18, 2018

Matthew D.
Verified LinkedIn User
Marketing Manager
Marketing and Advertising, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
3.0
Features
4.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
December 6, 2018
“Tantalizing emails; GIF option pops out to video”
Overall: BombBomb itself, as a company, supports a lot of non-profit effort. Our group was the recipient of that support so we operated on a free subscription. That said, their software didn't blend well with our audience, but occasionally, it really helped our sales team be aware of big accounts reading their emails - which always prompted a call - and discover what kind of communication our constituency preferred.
BombBomb is very up front that if you don't use their tools the right way, they won't work for you and they make every effort to help users utilize their tools as best as possible. Follow their system and this will very likely be a great product for you.
Pros: Clearly the main feature - "video email" via a GIF preview of the video.
Allows for casual "face to face" communication.
Quick, easy reporting on who opens the email, how many times.
LOVE the plugin option to get alters when someone opens your emails in real time. LOVE IT!
Cons: Not the best fit for every industry or demographic.
GIF pops out to an HTML page, not technically video in email - they're as close as possible, though.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
December 6, 2018

Steve Hougard Y.
Verified LinkedIn User
President / Broker
Unspecified
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
April 18, 2018
“BombBomb is an important and great communication channel I use to build deeper connections ”
Overall: The benefits I receive from using Bombbomb is creating meaningful connections virtually.
Pros: Super user friendly and the app makes it really easy to find specific video I had sent if i need to resend.
Cons: A feature that would be really helpful is to text bb messages but also be able to blind copy everyone.
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
April 18, 2018
Heidi S.
Online Sales and Marketing Consultant
Construction, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.
Source: Capterra
April 18, 2018
“BombBomb is changing the way we build relationships with our customers!”
Overall: The ability to make personalized contact with customers and add a warm touch to my communications with customers.
Pros: BombBomb is super easy to use with a very simple app and plugins for Chrome and Outlook. I LOVE that I am able to make personalized contact with customers, introduce myself, and help make a real connection with customers I never meet in person! I also like that tracking capability -- I get an immediate notice when a customer opens my email, watches my video, or forwards my video to a friend.
Cons: At this point, I don't see any cons -- BombBomb has been consistently improving since I started using the program 3 years ago.
Reviewer Source
Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.
Source: Capterra
April 18, 2018

Mike H.
Verified LinkedIn User
Associate Broker
Real Estate, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
December 14, 2018
“BombBomb takes emailing to the next level.”
Overall: The real estate business is all about client relationships, and BomBomb makes emails more personal and helps me relay messages quicker and with more clarity, like speaking directly with my clients and prospects.
Pros: The ease of use is wonderful. I can access it from my CRM, Gmail, or on my iPhone with ease.
Cons: I really cannot think of a negative. the program is robust and works when needed, except in poor cell reception areas.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
December 14, 2018
Brian E.
Lead Pastor
Religious Institutions, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
August 28, 2018
“The Best of Video Email Marketing”
Overall: We love BombBomb and use it regularly. It's great!
Pros: We changed to BombBomb from one of its competitors a few years back and absolutely love it. Being able to insert short videos as part of our e-mail marketing has increased our open rate, and helped us more effectively engage with those in our community. The software is easy to use, and has a number of tools to help create effective emails that help people engage.
Cons: Occasionally, we have an issue with font sizing being inconsistent between different paragraphs. To be fair, this may be our error rather than the software's issue.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
August 28, 2018

Marcos G.
Verified LinkedIn User
Production and Content Director
11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
July 3, 2018
“Excellent tool to create and send video messages”
Pros: As a video creating company, we started sending video to our customers with video messages, tutorials, interesting facts, etc.. And wanted to find a software that could help us send and distribute video emails easily... Thats when we heard of Bombomb... Its actually cool how you can create a video in just a few clicks, saying whatever you need to communicate, and then send it to a group of contacts, all in about 5 minutes or less! They've got mobile extentions so that you might even record from your phone.
Even though we didn't use it, Bombbomb has a tracking and analytics to let you know if your video is causing the impact you where hoping.
Cons: Theres not to much to dislike... At the end we didn't go for the paid plan because the tool was much more than we needed.
From what we interacted with it, it could have a bit more email templates for you to choose from.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
July 3, 2018
Mariah W.
Transaction Coordinator
Real Estate, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Features
4.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
June 21, 2019
“Pretty great!”
Overall: Overall, it's been a useful tool for our team. I'd recommend it. However, because of the little kinks here and there, and the price tag, I could probably find an alternative that serves the same purpose. Sticking with it for now though.
Pros: I LOVE that there's a corresponding app for my iPhone! It's easy to use as well; it's been helpful for our office team!
Cons: When I'm recording a video in the app there are some kinks that I hope get worked out. For example, there's a delay when I stop my video and want to go back and re-do it. Then I find that I'm recording before I've given the prompt to start recording again. It's a frustrating back-and-forth game that wastes time sometimes. Additionally, I haven't figured out how to save a video message (the text portion) to the template, so each time I send out the video from the template, I have to add the text. I'm sure it's user-error, but my attempts have been unfruitful.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
June 21, 2019

Amanda H.
Verified LinkedIn User
Real Estate Broker
Real Estate, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
5.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
May 3, 2019
“Complex and over-priced”
Overall: Overall, I think BombBomb is a great product for lead nurturing. However, for this product to really work and be worthwhile, you need to invest in the most expensive package. I believe all of their packages are overpriced for what is offered. I do however like the option to pause your subscription if needed.
Pros: I loved how BombBomb offers a more personal and creative way to get in touch with your leads by letting them get face-to-face with you in the early stages of nurturing, when they aren't quite ready to commit yet.
Cons: I found it to be a very complex program to understand. The user interface can be confusing, and trying to figure out the best way to make it function with all of the moving parts is difficult. I also found the email template customization to be clunky and frustrating.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
May 3, 2019
Dean I.
CTO
Unspecified
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
April 18, 2018
“The Best”
Pros: The ease of use.
The personalization of the email.
It makes communication with the customer very personal
Cons: Nothing. It's awesome !
*Would like to add effects to the email if possible like Chromacam
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
April 18, 2018

Rodger T.
Verified LinkedIn User
Director Of Operations
Real Estate, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
April 18, 2018
“Phenomenal Product!!!”
Pros: Bomb Bomb has helped me enhance my retention rate with my current agents, as well we grown to the seventh fastest Remax in the State of Florida and I tribute a fair amount of that to move the bomb bomb experience.
Cons: Sometimes integration is challenging with social media. However recently they have made it slightly easier to work through.
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
April 18, 2018
Becca R.
Recruitment Consultant
Staffing and Recruiting, 1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Features
5.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
March 3, 2020
“BombBomb is....well, the BOMB!”
Overall: BombBomb is amazing, and it makes doing candidate outreach so fun and personal.
Pros: In the recruitment industry, it feels like everyone is always trying to be the most innovative, or provide the most value, or give you the leg up on competition in any way possible. BombBomb does all of the above. It's probably one of the coolest softwares I've used for innovative outreach to passive candidates. You can literally record and send personalized videos to them! Everyone in the recruiting world knows that more personalized effort gets more return on investment, and sending lengthy messages doesn't always work. In the age of instant gratification, a candidate can press play on a video you made specifically for them and get all the info they need directly from you in a "face-to-face" kind of way. It's pretty astounding.
Cons: Customizing the emails in which you include videos can be a bit of a difficult task. Basically, the software provides templates for your usage that you can drop your personalized videos into. It starts to get frustrating if you want to move the video, change the content, or edit the formatting at all.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
March 3, 2020

Terri L.
Verified LinkedIn User
Chief Heartrepreneur
Unspecified
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
April 19, 2018
“I have used this for over a year - wow!”
Overall: Very good response rate.
Pros: My emails get opened and I get responses. People actually tell me how much they appreciate getting emails this way.
Cons: That so far it won't integrate with Infusion Soft. I would love it to connect with my Infusion Soft database.
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
April 19, 2018

John S. L.
Verified LinkedIn User
Director of Agency Development
Insurance, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
April 18, 2018
“Phenomenal product and easy to use. So many capabilities I am yet to experience and that is excitin”
Pros: Very simple to use, love the mobile app and the tracking capability is phenomenal. The open rate is much higher than traditional email
Cons: Custom templates once designed are hard to modify on my own, the ability to share directly with social media is difficult for me
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
April 18, 2018

Mark B.
Verified LinkedIn User
Realtor Team Leader / Co-Owner"The Marks of Excellence" Team
Real Estate, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
December 5, 2018
“Excellent Video Email Program”
Pros: This program is EXCELLENT! The option to use video email is the way of the future and this company is on the cutting edge of this. The integration with gmail is seamless and it doesn't get dropped into spam!
Cons: We wish there were a few more options for the payment levels. We are right in between payment levels and could use a option in the middle before total customization.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
December 5, 2018
Matthew M.
VP Marketing
Marketing and Advertising, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
2.0
Customer Service
2.0
Features
2.0
Value for Money
2.0
Likelihood to Recommend
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
September 4, 2018
“Good way to send bulk video email. Not easy to use the anyway but defaults.”
Overall: We're sending out email to small (70-200) groups of subscribers. It works but its a PITA to get right and seems to be impossible to set the defaults you want.
Pros: Makes sending bulk email possible. Lets you add images, if you can figure out how to bypass the defaults.
Cons: Interface is difficult unless you use it the way BombBomb thinks you should. Use an image instead of a video? Have fun! Don't want video replies or social media? Better learn to track down the boxes to uncheck. Want to set a title? Learn to paste because you'll have to put it in three of four different places. Want to send a corrected email? Better do it business hours weekdays so you can contact support when they "hold it for review." (Oh, and don't count on the correction getting out anytime soon.
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
September 4, 2018
Leslie M.
Custom Home Consultant
Real Estate, 201-500 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.
Source: Capterra
April 18, 2018
“I LOVE BombBomb. I use it daily to thank my customers who visit my subdivision.”
Overall: I get the ability to personally thank my clients. A video is much more personal than just an email. It also helps them to remember me!
Pros: It's easy to use. I've made it part of my process so I ALWAYS say "Thanks!" in person! I have also used it to reconnect with leads that have gone "cold".
Cons: I don't dislike anything about BombBomb. I've been using it for 6 months and it works like a charm.
Reviewer Source
Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.
Source: Capterra
April 18, 2018
Lisa V.
Assistant Manager
Real Estate, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
June 20, 2018
“Used to sent potential renters virtual tours. ”
Overall: Great to link and send a video
Pros: We used this software to send potential renters a virtual tour of our apartments. The video links were simple and easy to send and for the user to click on and view.
Cons: It was difficult to upload a video to the site because it had to be a specific size. It also had a monthly charge that other sites don't use.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
June 20, 2018
Jeffrey A.
Sales Manager of Business Development
Marketing and Advertising, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
3.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
June 27, 2019
“Great way to connect to clients and prospects ”
Pros: I love being able to send personalized videos within my Gmail account. Having a 3 second GIF playing of the video makes them very clickable.
Cons: There have been various tracking issues that we have been dealing with. Even though we are still dealing with some issues, customer support has always been great.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
June 27, 2019

Dr. Ian R.
Verified LinkedIn User
Doctor
Unspecified
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
April 19, 2018
“BombBomb has paid for itself many times over. It is one of the best marketing pieces I have.”
Overall: $$$
Pros: Bombbomb is very easy to use. It has a dramatic impact on my prospects. It is very effective and very inexpensive to implement. I highly recommend this program. Video is becoming more and more important.
Cons: My computer RAM can't keep up with some of the features. Mobile app has fewer features than the desktop.
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
April 19, 2018
Tim C.
CEO
Marketing and Advertising, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.
Source: Capterra
April 18, 2018
“Bombbomb has been a terrific tool in my business. People are always amazed when I send a video!”
Overall: It differentiates me from everyone else and it's a good way to enhance relationship building.
Pros: I like the entire platform. It's easy to use, has tons of very cool features everything is easy to find. The tech support team is wonderful too!
Cons: Sometimes the Bombbomb extension for Google Chrome gets a little squirrely and it takes up a lot of room on my gmail home page.
Reviewer Source
Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.
Source: Capterra
April 18, 2018
MacKenzie W.
Sales Director
Cosmetics, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
3.0
Customer Service
5.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
January 21, 2020
“BombBomb Review”
Overall: Overall, my experience was good with BombBomb, I just didn't feel it was as easy to use now that I have switched to VipeCloud. I feel more comfortable suggesting vipecloud to my new consultants.
Pros: I liked the video aspect on this service and being able to send live videos so my consultants could see me live.
Cons: I didn't think BombBomb was easy to use. When I would have new consultants come in to my company and want to sign up for this service I felt it was hard to explain to them how to use it.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
January 21, 2020
Bas v.
Owner
Leisure, Travel & Tourism, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
April 19, 2018
“We LOVE BombBomb!”
Overall: Happy clients and a quicker way to reply to e-mail!
Pros: It's so quick and easy to send videos to our clients from the GMail application and it's much appreciated by our clients.
Cons: Nothing major... sometimes the uploading of the video can be a bit slow, but that can be due to the network connection too.
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
April 19, 2018

Mike H.
Verified LinkedIn User
Sales & marketing Trainer
Financial Services, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
April 18, 2018
“I do training for the loan originators and we are seeing great success with bomb bomb”
Overall: ease of communications
Pros: the ease of use, the screen share and the videos in outlook that have been added are great.
this has increase our people usage
Cons: I find no faults with the software all is great and there are no least at this time. I wish that we could talk to a support person rather than having to email, but they are always quick to respond.
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
April 18, 2018
Brittany G.
Mortgage Specialist
Banking, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
October 14, 2018
“BombBomb Video Messaging Reviews”
Overall: Overall, using bombbomb has been great and we get lots of positive feedback on the clients' end of the communication.
Pros: The simplicity of this software is great for those of us who aren't very tech savvy. The read/watched receipts are also great!
Cons: Getting an email in video format is new and unique but sometimes when clients receive them they aren't in a private place to listen to it. The information being shared may be confidential or personal. Not really about the software though.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
October 14, 2018

Chris P.
Verified LinkedIn User
Partner
Real Estate, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
April 6, 2020
“Brilliant for emails with video”
Overall: Really good return rates and engagement with video based email.
Pros: The ability to integrate video into email is really this software's go-to hook. It does so flawlessly.
Cons: What it does, it does really, really well. But it is a very task specific program with limited application.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
April 6, 2020
David N.
president/ Grand Poobah
Unspecified
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.
Source: Capterra
April 19, 2018
“My patients love it”
Overall: building patient relationships It lets them know we care.It also makes us look "techy"
Pros: easy fun to use .All levels of computer savy can use the program. Patients love it and they respond by telling their friends. Millenials think we are on top of it haha. I like how we can store the previous videos. My hygienists use it to to give rah rah speaches and tutorials.
Cons: Not too much. Sometimes the emails are not linked to my contacts.
Reviewer Source
Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.
Source: Capterra
April 19, 2018
Renee H.
Marketing Coordinator
Real Estate, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Features
4.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
December 4, 2019
“Great for Real Estate”
Overall: This has been a great program to send short videos to Clients all throughout the home buying and selling process; we use it for an introduction, to explain what happens next, to explain inspections and appraisals, and to congratulate Clients on their closing.
Pros: BombBomb makes it easy to keep your face in front of your Clients during the entire home buying and selling process. This is great in a world where a lot of business communication is by email or via text message.
Cons: The drawback to BombBomb is that it's video, and people worry about what they look like on camera. It takes awhile to be comfortable on camera and to realize it's okay to be human.
Reasons for Choosing BombBomb: BombBomb integrates with gmail and we can see who has received and opened the messages.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
December 4, 2019
Nathan E.
Broker/Owner
Financial Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Likelihood to Recommend
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
February 3, 2020
“Horrible Customer Service”
Overall: Sending video to my clients and being able to track their activity and response is the sole reason I purchased this product. The tracking has not worked since October, and no one at BombBomb has a clue how to fix it, and no one there seems to care. I would become their biggest cheerleader, if someone there would just show the slightest interest in helping.
Unfortunately it's only after posting these reviews that i get any kind of response...but rather than offer solutions to fix the issue, they just offer to refund my money...I think this time I'll take it and sign up for Hippo, Moovly or Mediashare (I suggest you all look into these solutions as well, before signing up with BombBomb
Pros: When it worked and I was getting support it was good.
Cons: Pray that you never need any customer service or technical support. I am going on month number three of my service not working and i have to initiate any contact to even get an update, which has been 'we're working on it' every time. HORRIBLE CUSTOMER SERVICE
Update: February 3, 2020 (month 5) - After an initial response, the customer service has returned to it's abysmal start. No response, no updates, ZERO progress.
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
February 3, 2020
Nathan W.
Administrative
Real Estate, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
November 28, 2018
“Easy To Keep In Touch With Your Clients!”
Overall: Overall a great experience and I would recommend!
Pros: BombBomb is great to send out mass emails easily to your sphere and keep in touch with your clients. Video is a great and personal way to do this, which is what BombBomb focuses on. Works great!
Cons: It was a little expensive, but worth it overall. It was also annoying when they would freeze your account if too many people marked it as spam. To unfreeze it then, you had to reach out to a rep and talk to them in person. This process should be a little simpler.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
November 28, 2018
Verified Reviewer
Verified LinkedIn User
Media Production, 201-500 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
November 27, 2018
“Useful tool”
Overall: A great way to communicate with clients without having to type a long email or take what could be a long call.
Pros: It easy to use, and definitely a plus for communication with clients regarding design projects. I set up a station with a camera and light that connected to the computer and it was commonly used by our web ans print designers for them to present versions of projects to the clients.
Cons: I had some issues with the google plugin, but they have been improving that functionality
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
November 27, 2018
cody A.
Financial advisor
Financial Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
1.0
Customer Service
1.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
May 21, 2020
“WHEN it works its great”
Overall: When it works i am very please with the product. however it is so hit or miss that the videos will upload, and if you need support good luck They will get back to you. they have a phone number for sales but just a online chat BOT for support.
Pros: The ability to have a personalized contact with a client very easily
Cons: When you need to create a longer video about 1 minute it fails to upload or will not preview. also when you (send) and e-mail when this happens it does not get delivered.
Reasons for Choosing BombBomb: it was the only one approved with my broker dealer. I would definitely be looking for more consistent software if i had other options.
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: Capterra
May 21, 2020
Leigh Ann D.
Senior Director
Cosmetics, 1-10 employees
Used the software for: 2+ years
Overall Rating
2.0
Ease of Use
2.0
Features
3.0
Value for Money
2.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
January 28, 2020
“Used to be very helpful - now there are better options”
Pros: I like being able to record videos and easily store them in the bomb bomb account as well as insert them into my communications. I like the hyperlink to use the email as a landing page.
Cons: It is not user friendly, and designing your own templates from scratch is too time consuming. I felt that my emails all started to look the same, and I couldn't easily design them to look how I wanted them to. I am sad to leave Bomb Bomb because I used the service for a long time. However, I feel that Vipe Cloud is much more user friendly and robust.
Reasons for Choosing BombBomb: I chose Bomb Bomb initially because of the ease of recording and sending videos.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
January 28, 2020
Haley N.
New Home Specialist
Real Estate, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
2.0
Features
4.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
December 3, 2019
“BombBomb for personalized prospecting emails”
Overall: I use BombBomb to engage prospects and try to get more prospects to respond to me reaching out. A video email often grabs someone's attention!
Pros: My favorite thing about BombBomb are the animated GIF previews that are generated when sending video emails. It makes good "click bait" to get prospects interest
Cons: I dislike the ease of sending emails. I dislike some of the template features, as it's not super user friendly.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
December 3, 2019

Juli C.
Verified LinkedIn User
Market Leader
Events Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
September 25, 2018
“BombBomb rocks!”
Pros: Great way to create super easy videos for marketing, etc. Even has an app you can use on your phone.
Cons: Takes time to set up your templates but worth the time.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
September 25, 2018