--- title: "GuestWisely Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GuestWisely the right Property Management solution for you? Explore 190 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/117297/GuestWisely/reviews/" page_type: "reviews" language: "en" --- GuestWisely 4.7 (190) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of GuestWisely Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews AC Alex C Managing DirectorHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “We currently use it to manage around 400 properties, and it has helped us streamline our operations significantly.“ June 10, 2026 RF Ramon F CEOReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “There’s also no mobile app to manage communications and operations on the go, and no real-time notifications.“ October 16, 2025 AC Alex C Managing DirectorHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “The support team is responsive, knowledgeable, and always willing to help. Whenever we have questions or need assistance, we receive prompt and effective support, giving us confidence that we're backed by a team that genuinely cares about our success.“ June 10, 2026 IS Ivana S Reservation ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “That makes it confusing sometimes when I’m reviewing multiple reservations.“ May 4, 2026 RF Ramon F CEOReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “GuestWisely (former 365Villas) dashboard had a clean and simple layout that made it easy to manage all bookings efficiently.“ October 16, 2025 RF Ramon F CEOReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “We had to create workarounds that were far from ideal and led to lost bookings.“ October 16, 2025 GD Giuseppe D CFOHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “The onboarding experience was excellent, thanks to \[sensitive content hidden\], who demonstrated exceptional knowledge of the PMS and answered every question promptly, thoroughly, and professionally.“ June 8, 2026 RF Ramon F CEOReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “We experienced many issues with channel connections.“ October 16, 2025 ## Showing most helpful reviews Showing 1-25 of 190 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Taylor J. W. Chief Executive Officer Hospitality Used the software for: Less than 6 months ### "Easy & effective to use PLUS an outstanding support team to help you along the way!" January 22, 2021 5.0 Our company had recently switched from a different PMS system to 365Villas and we couldnt be happier. The product and its interface is very easy to understand and extremely easy to use. Not to mention the options are limitless! Our experience with the team at 365Villas has been nothing short of amazing! The transition, onboarding and the ongoing support has been greatly apprecited and everything has been seamless. Our account manager and all the team members that have helped us thus far have all been extremely patient in answering all of our questions and making sure that we understand the full capacity of the system and its add-ons. They have even gone a step further to show us all of the ins and outs of the specific channels that we are connecting to, to make sure that we are using them to their full potential - This is something that we didnt have in the past and we greatly appreciate! I would 100% recommend 365Villas! Thank you 365Villas, you have a client for life! Pros 365Villas has released a new, very user friendly interface for their PMS software which makes it easy to manage properties while on the go. Also, the responsiveness and dedication of the representative and support team remains unmatched! Cons There are many add-on options to the software. This is not really a con as you use what you need. You can add on to you subscription as you need, but there is a fee. Review Source Response from 365villas.com January 17, 2022 Dear Taylor, We are very grateful for this thoughtful review. Thanks for taking the time. It's a pleasure to have you and your team with us. The 365Villas Team MP Marcia P. Office Manager Hospitality Used the software for: 2+ years ### "Supportive Team and Strong Partnership" June 12, 2026 5.0 We are big fans of GuestWisely and look forward to continuing our partnership with them for many years! Pros We always feel heard and supported by the team at GuestWisely. While we admittedly do not yet use the software to its full potential, we are gradually implementing the features that best fit our business needs. We are especially impressed by their commitment to customer service, including taking the time to visit our office in person. Their support and personal approach have made a positive impact on our experience. Cons The report writer is somewhat convoluted for our needs, but we are gradually learning how to make better use of its features. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing GuestWisely Did not like the feel of Lodgify. The price was also higher. Switched from [CiiRUS](https://www.capterra.com/p/134175/CiiRUS/) Ciirus dropped our subscription for exclusive rights to another business Review Source RF Ramon F. CEO Real Estate Used the software for: 6-12 months ### "Promising system that falls short in key areas" October 16, 2025 2.0 We used the system for around 10 months and invested a significant amount in the setup. GuestWisely offers some great features, but there is still a lot of manual work required. Channel connectivity was unreliable, and although we requested multi-unit Airbnb support from the start, it was finally confirmed as not available. We had to create workarounds that were far from ideal and led to lost bookings. The lack of a mobile app also made daily operations more difficult, as our team had to log in through a web browser to check updates. Ultimately, we decided to move away from GuestWisely mainly due to poor customer service, connectivity issues, and the absence of proper multi-unit functionality. Pros GuestWisely (former 365Villas) dashboard had a clean and simple layout that made it easy to manage all bookings efficiently. The direct website integration worked smoothly, and the automated message templates and workflow automation were very well designed. These features helped streamline communication and daily operations effectively. Cons Customer service is very poor, especially during weekends when there is no support at all. We experienced many issues with channel connections. The onboarding process initially seemed professional, but in practice, there were frequent connectivity problems with the system. There’s also no mobile app to manage communications and operations on the go, and no real-time notifications. Another major limitation is the lack of proper multi-unit functionality with some channels like Airbnb, which forced us to recreate listings and lose valuable reviews. This had a significant impact on reservations and flexibility in assigning guests to different villa units. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing GuestWisely Looked clean and professional with a great direct website interface. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) The system was setup for single property locations und not a multi property setup. More usefull for a hotel or a proeprty that has many units in the same place. Its a fantastic system for daily operation and a very strong channel manager. Finally we move form GuestWisely to Guesty and are super happy. Review Source GD Giuseppe D. CFO Hospitality Used the software for: Less than 6 months ### "5 stars review all the way!" June 8, 2026 5.0 Overall, we are extremely pleased with the features and functionality that GuestWisely provides. The onboarding experience was excellent, thanks to \[sensitive content hidden\], who demonstrated exceptional knowledge of the PMS and answered every question promptly, thoroughly, and professionally. She also took the time to understand our specific needs and consistently recommended effective solutions and best practices, helping us configure the system in the most efficient way for our business. Pros What I like most about the system is how intuitive and user-friendly it is. The setup process provides numerous customization options, making it easy to configure the platform to fit your unique requirements and workflow. Also found no bugs or issues. Cons Overall, the platform meets our needs very well. The only enhancement I would suggest is adding integration with Guardian Insurance for rental damage protection insurance, which would make the process even more seamless for our team. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Escapia](https://www.capterra.com/p/134081/Escapia/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing GuestWisely Better fit for our needs and more user friendly. Review Source DH David H. Founder Real Estate Used the software for: Less than 6 months ### "365Villa’s Support Team: Above and Beyond" July 14, 2025 5.0 My interaction was almost exclusively with \[sensitive content hidden\]. From our first interaction, your patience, professionalism and genuine commitment have stood out. You consistently went above and beyond, spending way more time with me than I ever expected, answering every question and anticipating next steps before I even knew I’d need help. Whenever I reached out, I received a prompt, proactive response. Whenever I encountered an issue, either you or another support team member followed up immediately until everything I had raised was either answered or resolved. Onboarding this new system has been daunting, especially with so many moving parts and considerations and my lack of experience in the business. I’d be lying if I said I wasn’t totally overwhelmed and a bit nervous to move to production, especially as it relates to the money collection, movement and deposit taking! That said, with the responsive support network that you have, I feel confident that I’ll be able to get the assistance if and when needed. Your attentiveness and expertise made the process less stressful and a far more of a positive experience than I was expecting. I’m sincerely grateful for the dedication and time you spent with me I and look forward to continuing and growing our partnership. I’ve got a commitment for another property that should start in a few weeks and I’m confident that this is just the beginning. Pros The breadth of the offering is truly impressive and the support received and time spent towards training during the onboarding process exceeded all expectations. Cons Difficult for me to speak to this given my near non-use of the platform so far. So far what I've been able to accomplish on the platform has met my expectations. To select one thing - I may call out the pricing plan and the need to lock in with 5 properties to start. As a startup PM, paying for properties you don't manage is difficult but if this cost is designed to offset training and onboarding, I get it. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing GuestWisely Integration with payment processor, cost model, breadth of offering. Review Source Response from 365villas.com July 18, 2025 Thank you for your thoughtful review and for choosing 365Villas as your partner. We’re delighted to hear that the onboarding experience and support exceeded your expectations. Our team takes pride in making sure every client feels guided and supported, especially during the early stages. We understand the challenges of launching as a startup PM, and your feedback on the pricing model is appreciated and will be taken into consideration. It’s great to know our platform’s breadth and integration capabilities stood out to you. We’re excited about your growth and are here to support you if you need. Congratulations on your next property by the way! We’re sure this is just the beginning of a successful partnership! TU Tamra U. Property Management and Vacation Rentals Accounting Used the software for: Less than 6 months ### "Highly satisfied with GuestWisely" January 8, 2026 5.0 Our overall experience with GuestWisely has been excellent. The platform is modern, reliable, and has made managing bookings, pricing, and commissions so much more organized and stress free for our business. What truly stood out was the hands on training with Hind, she was and is incredibly knowledgeable, patient, and supportive, taking time to explain everything clearly and making sure we felt confident using the system. We felt guided every step of the way, not rushed, and very supported. GuestWisely has been a game changer for us, and we're extremely happy with both the software and the whole team behind it. Pros We love how GuestWisely simplifies our daily operations. From inquiries to confirmed bookings, everything flows smoothly and saves us a lot of time. Cons We havn't encountered anything we dislike so far . We havn't encountered anything we dislike so far. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Quickbooks did not have the features needed for proper property management and vacation rentals. Review Source AC Alex C. Managing Director Hospitality Used the software for: 2+ years ### "Great Value for Money and Outstanding Customer Support" June 10, 2026 5.0 GuestWisely has been a fantastic solution for our property management business. We currently use it to manage around 400 properties, and it has helped us streamline our operations significantly. GuestWisely has been a key part of helping us scale our business efficiently. I would highly recommend it to any property manager looking for a reliable platform with excellent support and strong value for money. Pros One of the biggest advantages of Guestwisely is the value for money. The platform offers a comprehensive set of features that allow us to efficiently manage bookings, reservations, guest communication, and day-to-day operations without the high costs associated with many other systems. The booking and reservation management is seamless. Everything is centralized, easy to navigate, and reliable, which is essential when handling a large portfolio of properties. The automation and workflow tools save our team a considerable amount of time and help reduce errors. The other thing that sets GuestWisely apart is their customer support. The support team is responsive, knowledgeable, and always willing to help. Whenever we have questions or need assistance, we receive prompt and effective support, giving us confidence that we're backed by a team that genuinely cares about our success. Cons While GuestWisely integrates with many of the major booking channels, there are still a few important platforms, such as Google Vacation Rentals and Homes & Villas by Marriott Bonvoy, that do not yet have direct integrations. For property managers looking to maximize distribution, having these connections available would be a valuable addition. That said, we understand these integrations may be on the product roadmap, and we're excited to see the platform continue expanding its channel partnerships. Review Source DaAD Darrell and Andrina D. Property managers- vacation rental services Hospitality Used the software for: 1-2 years ### "Excellent, highly recommended to property managers" June 14, 2026 4.0 The best tool for property managers, can’t imagine doing without. All in one, software, website, finance, great support team. Pros The best tool for Booking and reservation management and accounting. The team is knowledgeable, profesional and friendly. Cons There is still lots of features that we are not using to it’s max potential. More opportunities for training. Review Source ML Marc L. Property manager Consumer Services Used the software for: Less than 6 months ### "A wonderful experience " December 17, 2025 5.0 I had an excellent experience! In less than a month, I accomplished a lot and I am almost ready to launch the business. Thank you \[sensitive content hidden\] ! Pros What I appreciated the most was, above all, the availability. I was always able to schedule an appointment within the same week. I really appreciated that the meetings lasted an hour, which is very generous compared to other platforms that sometimes offer only 15 to 30 minutes. I appreciated the professionalism of the people who supported me throughout this process and the time they devoted to me. Often, the meetings went a little beyond the scheduled time, and they always stayed with me a bit longer to answer my questions. I received exemplary support—better than I could have imagined. Guestwisely is a complex platform, but thanks to all the meetings I was able to attend, I managed to gain a good understanding of how it works. I also appreciated the respect I was shown. Since English is not my first language and I am new to managing rental chalets, I didn’t always understand things right away, but the people who supported me were always very respectful and patient with me. In short, thank you very much—this is a truly wonderful company! Cons Almost nothing! Perhaps the complexity of the platform and the website at the beginning, or the fact that several option require payment. Aside from that, I have nothing to say. Review Source ST Sacha T. Operations Manager Real Estate Used the software for: 2+ years ### "Great PMS. All in one solution for all your str management needs" June 18, 2026 5.0 Pros Great pms with seamless integration to all major channels. User friendly and amazing support when needed Cons Lack of user definable reports for items such as amenities, property settings, etc.. Having these reports would benefit in efficiency and useability Review Source HG Hernan G. CEO-FOUNDER Hospitality Used the software for: 2+ years ### "PRODUCT ORIENTED" May 9, 2024 5.0 Overall highly recommended. Team is very approachable. Pros Open to feedback. Comprehensive accounting Cons Assuming responsability when issues come up. Switched from [Kigo](https://www.capterra.com/p/274975/Kigo/) Couldnt do onboarding after 3 months or services Review Source IV Inês V. Bookings Manager Real Estate Used the software for: Less than 6 months ### "Great platform and great team " June 20, 2025 5.0 As a property management company, we were looking for a channel manager to integrate different properties in different booking platforms. We found 365Villas and we are very happy. The team is very attentive, helpful and efficient. Answers are given as quickly as possible and they care about the customer. After purchasing the package, several free learning sessions are given and if any further questions arise, the team is available to arrange more sessions. I would especially like to thank Hind, Irina and Leonardo for all the patience and time they gave and are giving to help. Thank you. Pros The platform is relatively simple to navigate and quite complete. It takes just a few sessions with the team to start understanding how this channel manager works Cons I dont have anything bad to say about 365 villas. Everything went well and according to my expectations. Review Source Response from 365villas.com June 24, 2025 Dear Inês, Thank you so much for your thoughtful and generous review! We're delighted to hear that 365Villas has met your expectations and made managing your properties across multiple platforms easier. It’s great to know that the platform’s simplicity and completeness have been a good fit for your property management company. A special thank you for recognizing Hind, Irina, and Leonardo — we're incredibly proud of our team, and it's wonderful to see their dedication reflected in your experience. Providing an attentive and efficient support is something we truly value, so we're thrilled to know it made a difference for you. If there's anything else we can do to support your success in the future, we're always here for you. Thanks again for being a valued part of the 365Villas community! The 365Villas Team VF Vanessa F. Vacation Rental Property Manager Hospitality Used the software for: 2+ years ### "Exceptional Property Management system and Support " November 15, 2024 5.0 Unrivalled PMS with excellent support and add on features. Pros A comprehensive Property Management system, with extensive bolt on's. This is a very well thought out PMS with awesome tools, direct integration with Airbnb and VRBO and the option for larger property managers to add a channel manager. Brilliant accounting features, excellent owners statements and owner login features. Comprehensive marketing tools also built in as is the option to use multicurrency payments and a raft of payment gateways for guests. I have a website built and designed by their in-house design team. This has resulted in a significant number of direct bookings. The support team are fast and friendly and every user has a dedicated account manager. The recently introduced Guest App is a hit. I have been a user for 8 years and wouldn't go anywhere else. Cons Only thing lacking for me is a direct integration with booking.com but this feature is coming in 2025 Review Source GG GONZALO G. GENERAL MANAGER Hospitality Used the software for: 2+ years ### "A comprehensive one stop solution for property managers" May 13, 2024 5.0 We have seen 365 Villas professionalize over the years and they have helped us raise our standards. I feel they have advised us in our best interest. They have implemented the features we demanded and their customer service has been attentive. Great value for the money. It is a proper software for our business size. Pros Integrated accounting feature. It lets you do your operational accounting and connect to QuickBooks if you want to. Cons The mobile website is not as complete as the desktop version. Alternatives considered [LMPM v4](https://www.capterra.com/p/245584/LMPM-v4/)[CiiRUS](https://www.capterra.com/p/134175/CiiRUS/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Streamline](https://www.capterra.com/p/89552/Streamline/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing GuestWisely Accounting feature, cost benefit analysis. Review Source MA Maria A. Reservations Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "This is a great Management Software" August 9, 2023 5.0 This is a very complete software, I've been using it for 6+ years and even though there are lots of options in the market for this kind of business, I feel 365Villas nails it perfectly. For a new user it might be very overwhelming to learn how to use it, but once you get a grip everything feels easy and logical. Pros I like the flexibility of customized templates for everything, makes my job a lot easier and faster.I believe all the month by month improvements make a very big difference, it feels like the software moves forward with new technology perfectly. Cons I believe the financial part needs a little improvement, the configuration of services, taxes, etc. can be a little overwhelming sometimes for the Administrator and accounting in general, specially for the owner reports at the end of the month. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing GuestWisely Has more features and feels easier. Review Source Response from 365villas.com May 9, 2024 Dear Maria, Thanks so much for the nice review. As you now know, we spent much of 2023 comprehensively overhauling our built-in Accounting, which was launched in January of 2024. The feedback we have had has been amazing. Among the comprehensive PMS providers, one of our key goals is to be the undisputed leader in the areas of built-in and integrated accounting solutions. Thanks to feedback from users like you, we have made great strides in this direction. The 365 Team SL Susanne L. Sales excutive Leisure, Travel & Tourism Used the software for: 1-2 years ### "Bookings Processing and Confirmation" December 6, 2019 5.0 I have been using the software now going into my fourth year. Whenever I have been unsure of anything, it has been easy to seek training, either from my own team or through 365 Villas. There has been continual improvement of the interface and functionality is always added to make my job easier. Pros The booking entry system is very easy to learn, understand and to use. The training given to me was simple due to the clean and clear navigability of the interface. The booking system and template management is multilingual and because we are dealing with clients from many different countries it makes the output much clearer for the client even if the user does not understand the language. There is also a multi currency feature which is very important to us, this is always accurate and easy to use. Clients details are stored in the database, so it makes it much quicker to send a confirmation to the repeat clients, as their information is pre-populated on booking entry when you type their name. When processing a booking it is easy to add ad hoc services. If services are used regularly it is also very simple to store this data for quick selection whilst adding the booking. Amending bookings is very quick and accurate, the amendments can then be either sent to the client or not, which is a very good feature. Attachments can be pre-uploaded and send to the client on the booking confirmation. The booking confirmation template is easily amendable, which is especially useful when you want to send the client some specific comments. Cons If any problems occur, such as with the multi currency calculation, the software has always been reprogrammed by the 365 Villas team very quickly. Wherever there is room for improvement on the booking entry screens in terms of layout the 365 Villas team has always worked with us to make constructive changes. There are very few areas of criticism and perhaps this is not even worth mentioning, but the units field on the services dropdown is set to maximum of 30 and very occasionally it would be useful, if we could select more units. One other area, where perhaps an improvement could be made is the management of adults, children and infants, whereby there is separate field for infants. On the booking confirmation the adults and children are not differentiated, for example 2 adults and 1 child will display as 3 people. It would be very helpful to break this down into adults and children (and infants). However, these kinds of improvements are always possible and the team at 365 Villas are always proactive in working with us on such issues. Review Source Response from 365villas.com January 17, 2022 Dear Susanne, Thank you so much for the detailed feedback as well as the 5-stars. You emphasize a key point that is very important to us, which is responding to user needs. Our system does distinguish between adults and children, but you are right that we do not further distinguish infants. We have made a note of this request and hope to add it soon. Regards, The 365Villas Team EN Emanuele N. CEO Hospitality Used the software for: 1-2 years ### "Great System for Luxury Villa Rentals" August 17, 2023 5.0 From the beginning the team was always helpful and support is great. I would not hesitate to recommend anyone looking for integrated website and reservations system to give it a try! Pros We have been using 365 villas over 1 year now, we worked in the past with MyVR and after that AVANTIO and to date this is the best one we have used. They recently launched new rally good features that we have been requesting for years to other systems like having final total pricing when placing dated and searching for availability. Also the integrated websites they have now are really sleek and great looking for the Luxury Market. Cons They took some time to enable VRBO and IRBNB inquiry only booking but now that feature is available and we currently have no more requests for them as everything works as we want it to. Review Source Response from 365villas.com May 9, 2024 Dear Emanuele, Thanks so much for the thoughtful review. We really appreciate that you notice when we deploy new features. We are always trying our best to listen to our customers and turn out new feature-functionality to help them grow their businesses. Your portfolio is stunning and we are very proud to have it displayed on one of our newest integrated website themes. Regards, The 365 Team GW Gina W. Manager Real Estate Used the software for: 2+ years ### "Bets support you could ask for" March 25, 2024 5.0 Fantastic! Very happy and would recommend to everyone. Pros 365 is always making great updates and the support is world class! They are so helpful and lovely do deal with Cons I didn't like the layout of the emails but I understand this is an upcoming update :-) Review Source Response from 365villas.com May 9, 2024 Dear Gina, Thanks so much for the great review, especially for the feedback on support. We did indeed refresh the layout of our emails making them now modernized and giving users more flexible controls and room to work. We hope you like the changes. The 365 Team bB benni B. owner Leisure, Travel & Tourism Used the software for: 2+ years ### "great support " October 24, 2023 5.0 Great software that has everything for holiday rentals, support is fantastic and they go above and beyond to help sort it for you Pros Easy to use once you get familiar with it, has all the functions you need for short term holiday rentals Cons no live chat for small issues with instant help, sometimes I just need to ask a quick question or help find a specific section to quickly get it done, need to email and wait. Reason for choosing GuestWisely looked easier to use and understand Review Source Response from 365villas.com May 9, 2024 Dear Benni, Many thanks for the kind review. It is a pleasure working with you. We are currently testing a live chat feature that integrates directly with the platform, so you can ask those on-the-spot questions more easily. We will keep you updated on our progress here. Thanks, The 365 Team FD Frank D. Owner Real Estate Used the software for: 2+ years ### "Funcional CRM system " May 7, 2020 4.0 overall we are happy with 365villas and we are now exploring more possibilities that the system offers. We can make more use of the system and we will do so. Perhaps we have more comments later, but we can address them to our account managers. Very happy we have personal account managers dealing with our queries. Thank you \[SENSITIVE CONTENT HIDDEN\] !! Pros All our data can be centralized and most of the business can be dealt with from on platform. This is very handy and saves time. Cons Not being flexible enough with creating contracts. For example, changing the format of the contract, per client as not always we can work with the same contract. Also we would like to be able to choose between a contract with prices and one without prices if for example a booking is added through a third party channel like Airbnb. Then we want to create a contract through 365, but without prices. Review Source Response from 365villas.com January 17, 2022 Dear Frank, Thank you for your review. You raise an important point, which is that EVERY 365Villas user has a dedicated account manager. We think service is very important and the account manager role provides and extra layer of strategic support above and beyond our hardworking help desk team. Our rental agreements are very customizable, but it is true the cost of the booking cannot be hidden at this time. In regards to contracts, we're launching a full blown owner contract module on our platform later this month, which we're very excited about, so stay tuned. Regards, The 365Villas Team YJ Yolandi J. General Manager Hospitality Used the software for: 2+ years ### "Best property management software" August 21, 2019 5.0 It has been a pleasure working with 365villas from day one. They provided the entire team with online training till everyone was happy and fully understood the software. Always available when you need assistance. They continue to monitor every users needs to insure they keep on building the system to be the best it can be. Pros I love everything about 365 Villas. Having everything in one place - from reservation, owner statements, maintenance to housekeeping. We have been through so many other software but just never could get everything under one. 365 Villas has made property management so much easier. Cons There is honestly nothing I can say I do not like about this software. Review Source Response from 365villas.com September 24, 2019 Dear Yolandi, Thank you for your thoughtful review and for taking the time. User satisfaction is our purpose for being. If we have a user who is unhappy due to something within our control, then we're definitely not happy either and we will always do our best to remedy things. Your review is especially gratifying as we know that yours is quite a large operation with a big team of people using both our PMS and our integrated website solution, and you and your team are therefore quite rightly demanding professionals. We value your business and thank you again for your review. The 365villas Team MC Marian C. Owner Hospitality Used the software for: Less than 6 months ### "Excellent software and great costumer service " November 1, 2022 5.0 Pros The integrated accounting in 365villas is excellent, it take into account every aspect of property management and enables you to create a high variety of reports. The booking and guest communication features are also superb, very professionally written system templates, easy to customize and access. Overall great experience. Excellent costumer service, very attentive professionals and great PMS training staff to truly understand the software. Cons The only thing that comes to mind is that it would be nice if the software could also generate reports as PDF files in the format the system presents it to you before making it, instead of only being able to download/ send as an Excel file. Review Source Response from 365villas.com April 21, 2023 Dear Marian, Thank you very much for this. We love it when people point out specific aspects of our platform that make the most difference for them. Many years ago, we were one of the very first providers to produce a truly comprehensive integrated accounting module. I'm pleased to share that we're actually in the process of enhancing and taking it to a whole new level as I write, and we're very excited about the direction. You might also want to consider our Dynamic Report Builder. It allows users to create as many reports as they like in their own formats, across all areas, including business, accounting, housekeeping etc. Thanks for the suggestion about downloads in PDF format. We will see what we can do here for you. Regards, The 365Villas Team SC Steve C. Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Such an improvement" March 24, 2019 5.0 Short term property management is a time consuming business. Therefore any efficiency gains enable us to spend more time on marketing our houses to increase sales. 365Villas has provided us with a number of efficiency gains but still provides accuracy and valuable summary financial information for tax purposes. Their well earned professinal approach rubs off on us giving guests and owners a feeling they are being managed by competent professionals. Pros • Automated messaging saves a lot of time and gives guests the impression they are being treated with a personal touch and are very much on our radar. • The accounting features minimise time spent on calculating tax amounts and provide comfort that owner expenses are all accounted for. • P & L statements provide useful information for snapshots of expense and seasonal trends used to trim the business. • Owner statements save so much time compared to my previous software. • Calendar functions allow quick assessment of payment status, enable quick notes to be made and I can work out availability for each property at a glance. • The program has many very useful tools which I use frequently such as the payment manager, bookings sheet, email templates and many more. • There is now well located online help resources to explain how things work or what a particular feature does. Cons • There are some small flaws, such as the need for more obvious cancellation notifications, that don’t impact the overall use of the product. Review Source VP Vicki P. Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Smart and Innovative Software System" April 11, 2017 5.0 When we were looking for a better software system to handle our small portfolio of short-stay holiday houses, each with a different owner and pricing structure, a priority was to find something that was easy to use, reliable, and clever. 365 Villas is all this and more! The initial set-up process was unbelievably easy and straightforward. The 365 Villas system is very intuitive and adaptable and the staff are very friendly and quick to help with any questions or concerns. Adding tariffs, seasons, special pricing, additional charges, unique commissions and booking fees is a breeze. We love the monthly reporting feature for property owners that allows us to provide an accurate breakdown of all rent, commissions, and property related expenses. Owners can also log-in to view how their property is performing and access their running expense reports at any time. It only took one person just a couple of days to set up our whole business on 365 Villas!! Honestly, it's so easy to use you may not need much help from the 365 Villas steam but it's great to know they are there and, although they operate in a different timezone to Western Australia, they will always get back to you with tips and advice. The easy-to-view booking calendars are so intuitive. For example, you have the option of hovering over a shaded section of the calendar to see the guest's name or clicking on it to be taken to the guest booking itself and drill down into the booking details if needed. We love the automated email reminders about guest arrivals and departures, as well as the ability to tailor templates for sending guest arrival emails or sending notifications to cleaners via email etc. Most importantly, this software really works in terms of maintaining accurate booking calendars across multiple properties with multiple owners and it also handles the accounting side of the business very well. In summary, this is a fantastic all-in-one property management package. It was just what we were looking for and we are very pleased we have found it! Pros It's an all-in-one package that handles bookings across multiple properties as well as handles accurate monthly reporting requirements for multiple owners. Cons Minor issue but it would be great if the filtering-by-date function could be changed from the American system to the Australian eg. dd/mm/yyyy instead of mm/dd/yyyy. Review Source JL John L. President Leisure, Travel & Tourism Used the software for: 2+ years ### "365Villas super responsive" June 12, 2023 5.0 The are always attentive and we feel that we have their full backing. Pros Very responsive, never have an issue with double bokings/lost bookings. Cons The system is very comprehensive and this leads to occasional difficulties in finding what one really needs. Review Source Response from 365villas.com May 9, 2024 Dear John, Thank you very much for the kind review. Yes, it is true, with a comprehensive system, keeping the user interface simple and intuitive is always a challenges but it's something we spend a lot of time and and are constantly improving and refreshing. We're delighted to be working with you. The 365 Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.