# GuestWisely Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GuestWisely the right Channel Management solution for you? Explore 190 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/117297/GuestWisely/reviews --- GuestWisely 4.7 (190) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 1st, 2026 # Reviews of GuestWisely Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews AC Alex C Managing DirectorHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “We currently use it to manage around 400 properties, and it has helped us streamline our operations significantly.“ June 10, 2026 RF Ramon F CEOReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “There’s also no mobile app to manage communications and operations on the go, and no real-time notifications.“ October 16, 2025 DH David H FounderReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “You consistently went above and beyond, spending way more time with me than I ever expected, answering every question and anticipating next steps before I even knew I’d need help. Whenever I reached out, I received a prompt, proactive response. Whenever I encountered an issue, either you or another support team member followed up immediately until everything I had raised was either answered or resolved.“ July 14, 2025 IS Ivana S Reservation ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “That makes it confusing sometimes when I’m reviewing multiple reservations.“ May 4, 2026 AC Alex C Managing DirectorHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “The support team is responsive, knowledgeable, and always willing to help. Whenever we have questions or need assistance, we receive prompt and effective support, giving us confidence that we're backed by a team that genuinely cares about our success.“ June 10, 2026 RF Ramon F CEOReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “We had to create workarounds that were far from ideal and led to lost bookings.“ October 16, 2025 TU Tamra U Property Management and Vacation RentalsAccounting, Self-employedUsed the software for: Less than 6 months. “From inquiries to confirmed bookings, everything flows smoothly and saves us a lot of time.“ January 8, 2026 RF Ramon F CEOReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “We experienced many issues with channel connections.“ October 16, 2025 ## Showing most helpful reviews Showing 1-25 of 190 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Taylor J. W. Chief Executive Officer Hospitality Used the software for: Less than 6 months ### "Easy & effective to use PLUS an outstanding support team to help you along the way!" January 22, 2021 5.0 Our company had recently switched from a different PMS system to 365Villas and we couldnt be happier. The product and its interface is very easy to understand and extremely easy to use. Not to mention the options are limitless! Our experience with the team at 365Villas has been nothing short of amazing! The transition, onboarding and the ongoing support has been greatly apprecited and everything has been seamless. Our account manager and all the team members that have helped us thus far have all been extremely patient in answering all of our questions and making sure that we understand the full capacity of the system and its add-ons. They have even gone a step further to show us all of the ins and outs of the specific channels that we are connecting to, to make sure that we are using them to their full potential - This is something that we didnt have in the past and we greatly appreciate! I would 100% recommend 365Villas! Thank you 365Villas, you have a client for life! Pros 365Villas has released a new, very user friendly interface for their PMS software which makes it easy to manage properties while on the go. Also, the responsiveness and dedication of the representative and support team remains unmatched! Cons There are many add-on options to the software. This is not really a con as you use what you need. You can add on to you subscription as you need, but there is a fee. Review Source Response from 365villas.com January 17, 2022 Dear Taylor, We are very grateful for this thoughtful review. Thanks for taking the time. It's a pleasure to have you and your team with us. The 365Villas Team MP Marcia P. Office Manager Hospitality Used the software for: 2+ years ### "Supportive Team and Strong Partnership" June 12, 2026 5.0 We are big fans of and look forward to continuing our partnership with them for many years! Pros We always feel heard and supported by the team at . While we admittedly do not yet use the software to its full potential, we are gradually implementing the features that best fit our business needs. We are especially impressed by their commitment to customer service, including taking the time to visit our office in person. Their support and personal approach have made a positive impact on our experience. Cons The report writer is somewhat convoluted for our needs, but we are gradually learning how to make better use of its features. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing GuestWisely Did not like the feel of Lodgify. The price was also higher. Switched from [CiiRUS](https://www.capterra.com/p/134175/CiiRUS/) Ciirus dropped our subscription for exclusive rights to another business Review Source RF Ramon F. CEO Real Estate Used the software for: 6-12 months ### "Promising system that falls short in key areas" October 16, 2025 2.0 We used the system for around 10 months and invested a significant amount in the setup. offers some great features, but there is still a lot of manual work required. Channel connectivity was unreliable, and although we requested multi-unit Airbnb support from the start, it was finally confirmed as not available. We had to create workarounds that were far from ideal and led to lost bookings. The lack of a mobile app also made daily operations more difficult, as our team had to log in through a web browser to check updates. Ultimately, we decided to move away from GuestWisely mainly due to poor customer service, connectivity issues, and the absence of proper multi-unit functionality. Pros (former 365Villas) dashboard had a clean and simple layout that made it easy to manage all bookings efficiently. The direct website integration worked smoothly, and the automated message templates and workflow automation were very well designed. These features helped streamline communication and daily operations effectively. Cons Customer service is very poor, especially during weekends when there is no support at all. We experienced many issues with channel connections. The onboarding process initially seemed professional, but in practice, there were frequent connectivity problems with the system. There’s also no mobile app to manage communications and operations on the go, and no real-time notifications. Another major limitation is the lack of proper multi-unit functionality with some channels like Airbnb, which forced us to recreate listings and lose valuable reviews. This had a significant impact on reservations and flexibility in assigning guests to different villa units. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing GuestWisely Looked clean and professional with a great direct website interface. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) The system was setup for single property locations und not a multi property setup. More usefull for a hotel or a proeprty that has many units in the same place. Its a fantastic system for daily operation and a very strong channel manager. Finally we move form to Guesty and are super happy. Review Source GD Giuseppe D. CFO Hospitality Used the software for: Less than 6 months ### "5 stars review all the way!" June 8, 2026 5.0 Overall, we are extremely pleased with the features and functionality that provides. The onboarding experience was excellent, thanks to \[sensitive content hidden\], who demonstrated exceptional knowledge of the PMS and answered every question promptly, thoroughly, and professionally. She also took the time to understand our specific needs and consistently recommended effective solutions and best practices, helping us configure the system in the most efficient way for our business. Pros What I like most about the system is how intuitive and user-friendly it is. The setup process provides numerous customization options, making it easy to configure the platform to fit your unique requirements and workflow. Also found no bugs or issues. Cons Overall, the platform meets our needs very well. The only enhancement I would suggest is adding integration with Guardian Insurance for rental damage protection insurance, which would make the process even more seamless for our team. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Escapia](https://www.capterra.com/p/134081/Escapia/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing GuestWisely Better fit for our needs and more user friendly. Review Source TU Tamra U. Property Management and Vacation Rentals Accounting Used the software for: Less than 6 months ### "Highly satisfied with GuestWisely" January 8, 2026 5.0 Our overall experience with has been excellent. The platform is modern, reliable, and has made managing bookings, pricing, and commissions so much more organized and stress free for our business. What truly stood out was the hands on training with Hind, she was and is incredibly knowledgeable, patient, and supportive, taking time to explain everything clearly and making sure we felt confident using the system. We felt guided every step of the way, not rushed, and very supported. GuestWisely has been a game changer for us, and we're extremely happy with both the software and the whole team behind it. Pros We love how simplifies our daily operations. From inquiries to confirmed bookings, everything flows smoothly and saves us a lot of time. Cons We havn't encountered anything we dislike so far . We havn't encountered anything we dislike so far. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Quickbooks did not have the features needed for proper property management and vacation rentals. Review Source RB Rich B. Founder Hospitality Used the software for: Less than 6 months ### "A Fantastic Property Management Software" October 22, 2025 5.0 It has been remarkable. Definitely the best thing to happen to my business and the support across all aspects from setup, to connectivity to website has been first class Pros takes care of so many aspects of the business that it's hard to pinpoint any specific one. I can, however, say with confidence that introducing Guestwisely early on in my business has was the best business decision I have ever made Cons When it was 365Villas, the back-end had a lot of latency. This has largely been sorted out since in migrated to . Alternatives considered [Uplisting](https://www.capterra.com/p/154137/Uplisting/) Reason for choosing GuestWisely The biggest upside is that intgrates into a South African payment provider - Paygate Switched from [NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) Significantly more functionality at significantly lower cost Review Source AC Alex C. Managing Director Hospitality Used the software for: 2+ years ### "Great Value for Money and Outstanding Customer Support" June 10, 2026 5.0 has been a fantastic solution for our property management business. We currently use it to manage around 400 properties, and it has helped us streamline our operations significantly. GuestWisely has been a key part of helping us scale our business efficiently. I would highly recommend it to any property manager looking for a reliable platform with excellent support and strong value for money. Pros One of the biggest advantages of is the value for money. The platform offers a comprehensive set of features that allow us to efficiently manage bookings, reservations, guest communication, and day-to-day operations without the high costs associated with many other systems. The booking and reservation management is seamless. Everything is centralized, easy to navigate, and reliable, which is essential when handling a large portfolio of properties. The automation and workflow tools save our team a considerable amount of time and help reduce errors. The other thing that sets GuestWisely apart is their customer support. The support team is responsive, knowledgeable, and always willing to help. Whenever we have questions or need assistance, we receive prompt and effective support, giving us confidence that we're backed by a team that genuinely cares about our success. Cons While integrates with many of the major booking channels, there are still a few important platforms, such as Google Vacation Rentals and Homes & Villas by Marriott Bonvoy, that do not yet have direct integrations. For property managers looking to maximize distribution, having these connections available would be a valuable addition. That said, we understand these integrations may be on the product roadmap, and we're excited to see the platform continue expanding its channel partnerships. Review Source DaAD Darrell and Andrina D. Property managers- vacation rental services Hospitality Used the software for: 1-2 years ### "Excellent, highly recommended to property managers" June 14, 2026 4.0 The best tool for property managers, can’t imagine doing without. All in one, software, website, finance, great support team. Pros The best tool for Booking and reservation management and accounting. The team is knowledgeable, profesional and friendly. Cons There is still lots of features that we are not using to it’s max potential. More opportunities for training. Review Source ST Sacha T. Operations Manager Real Estate Used the software for: 2+ years ### "Great PMS. All in one solution for all your str management needs" June 18, 2026 5.0 Pros Great pms with seamless integration to all major channels. User friendly and amazing support when needed Cons Lack of user definable reports for items such as amenities, property settings, etc.. Having these reports would benefit in efficiency and useability Review Source IS Ivana S. Reservation Manager Real Estate Used the software for: Less than 6 months ### "Reservation manager" May 4, 2026 5.0 Pros User-friendly interface and efficient tools managing reservations; predefined reports are very useful. Cons I don’t like that every time I try to open a function or reservation, it opens a new tab.That makes it confusing sometimes when I’m reviewing multiple reservations. Review Source SA Sarah A. Villa Specialist Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Comprehensive Product with Great Support" August 15, 2023 5.0 The software is comprehensive and the 365villas team are easy to work with. Pros 365villas provides a full service software that suits our Caribbean based business. The 365villas team are knowledgeable, efficient and easy to work with. Cons It has taken longer than we expected to integrate into our website, but we can't fault the team on their assistance. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing GuestWisely 365villas provided a merchant solution that works in our region and the bolt on options enabled us to tailor a package that works well for us and can be flexible for the future. Switched from [Jurny](https://www.capterra.com/p/248560/Jurny/) RPD wasn't user friendly.Jurny didn't provide a merchant solution for our region. Review Source Response from 365villas.com May 9, 2024 Dear Sarah, You had us at hello with "Comprehensive Product with Great Support". Thank you so much. Yes, 365 has a strong and growing business in the Caribbean. Our history and focus in the luxury segment, plus the payment providers we are integrated with play a big part in this. Regards, The 365 Team GS Giulia S. General Manager Hospitality Used the software for: I used a free trial ### "Usability and Reliability" December 29, 2021 5.0 To be honest I'd like to use 365villas but I had to stop the on boarding process, becouse of problems with my old website, which had made my needs higher and than 365villas price to high for me, during this pandemic period, when market is uncertain and unstable.... Pros Easy of use, without any doubt! Intuitive, easy to use, well organized and smooth onboarding. The person who assisted me in on boarding is reliable and well organized! Cons Usability, and there are all the desired Features! Alternatives considered [AvaiBook](https://www.capterra.com/p/176921/Vacation-rental-software/)[Smoobu](https://www.capterra.com/p/160106/Smoobu/)[Avantio](https://www.capterra.com/p/134278/Avantio/) Reason for choosing GuestWisely It's a good product but what made me make the final choice was the reliability of the person who followed me in on boarding. The transition from one management system to another is very delicate, and being followed well is essential! Switched from [Rentals United](https://www.capterra.com/p/139850/Rentals-United/)[Kross Booking](https://www.capterra.com/p/149847/Kross-Booking-Suite/) I was searching for a softwere created for villas unit NOT for hotel bedrooms, and I can confirm that 365villas is created on villas needs. Review Source Response from 365villas.com January 17, 2022 Dear Giula, Thanks so much for the thoughtful review. Your kind words about the ease-of-use of our platform and the quality of our support mean a lot to us. We work hard on them both. We are sorry for the stress the pandemic is putting on your business and we hope to have the pleasure of servicing you again. For other reaaders: 365Villas is the only platform on the market that not only offers different plans and pricing based on portfolio size, but also offers more niche and sophisticated functionality in flexible bolt-on option packaging. This means users pay only for what they need at any point in time. As of yet, no completing platform offers as much flexibility or control in finding the right balance between spend and functionality for your unique business needs. Regards, The 365Villas Team JJ Jaco J. CEO Hospitality Used the software for: 2+ years ### "Great software with fast support" August 16, 2019 5.0 Great company to work with with really good software. They "listen" to change requests and their support is great. Highly recommended! Pros The management of reservations and bookings is easy and fast. With all the relevant information easy accessible and manageable. The expense manager works excellent to charge property owners for any expenses. Cons Nothing really - Obviously there are items we would like added but they do take the proposals seriously and consider amendments / changes. Alternatives considered [LiveRez](https://www.capterra.com/p/82992/LiveRez/) Reason for choosing GuestWisely 365Villas was more open to assist with the South African market. Overall better software and service. Switched from [Avantio](https://www.capterra.com/p/134278/Avantio/) 365Villas was more open to assist with the South African market. Overall better software and service. Review Source Response from 365villas.com September 24, 2019 Thank you, Jaco. The reviews from you and your team are greatly appreciated and really motivating. We appreciate your business and are glad to have you as a client. The 365villas Team KW Katherine W. Owner Hospitality Used the software for: 1-2 years ### "Great platform. Loving it. Highly recommend. " May 16, 2025 5.0 I am extremely satisfied with 365Villas. Since using them with my website, my bookings have exceeded my other paid platform bookings. I can't rave enough about their proactive customer support - they check in on you to make sure you don't have any issues or needs. And when you do need assistance, they are responsive and helpful. Pros 365Villas is easy to use with so many tools tools to help me succeed. Cons Finding the tools I need is often difficult. They are strangely arranged. Review Source Response from 365villas.com June 24, 2025 Dear Katherine, Thank you for taking the time to share your experience! We're so happy to hear that 365Villas has helped boost your direct bookings and that you're finding value in the tools we provide. It’s especially rewarding to know that our proactive customer support has made a positive impression. We also appreciate your honesty regarding the tool layout. Your feedback is incredibly valuable, and we’re constantly working to improve the user experience. We’ll be sure to pass this along to our product team as we continue refining the platform. Thanks again for your kind words and for being part of the 365Villas community. We're excited to keep supporting your success! The 365Villas Team DH Danny H. Admin Director Real Estate Used the software for: Less than 6 months ### "PMS will help us to grow our business" February 6, 2025 5.0 Very happy with the client support and really looking forward to putting the PMS to use. Pros The PMS has absolutely everything we need to help us grow our property management business. Cons There we're some minor teething problems when integrating the system, but the 365 team has been responsive in resolving all issues. Review Source GG GONZALO G. GENERAL MANAGER Hospitality Used the software for: 2+ years ### "A comprehensive one stop solution for property managers" May 13, 2024 5.0 We have seen 365 Villas professionalize over the years and they have helped us raise our standards. I feel they have advised us in our best interest. They have implemented the features we demanded and their customer service has been attentive. Great value for the money. It is a proper software for our business size. Pros Integrated accounting feature. It lets you do your operational accounting and connect to QuickBooks if you want to. Cons The mobile website is not as complete as the desktop version. Alternatives considered [LMPM v4](https://www.capterra.com/p/245584/LMPM-v4/)[CiiRUS](https://www.capterra.com/p/134175/CiiRUS/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Streamline](https://www.capterra.com/p/89552/Streamline/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing GuestWisely Accounting feature, cost benefit analysis. Review Source MA Maria A. Reservations Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "This is a great Management Software" August 9, 2023 5.0 This is a very complete software, I've been using it for 6+ years and even though there are lots of options in the market for this kind of business, I feel 365Villas nails it perfectly. For a new user it might be very overwhelming to learn how to use it, but once you get a grip everything feels easy and logical. Pros I like the flexibility of customized templates for everything, makes my job a lot easier and faster.I believe all the month by month improvements make a very big difference, it feels like the software moves forward with new technology perfectly. Cons I believe the financial part needs a little improvement, the configuration of services, taxes, etc. can be a little overwhelming sometimes for the Administrator and accounting in general, specially for the owner reports at the end of the month. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing GuestWisely Has more features and feels easier. Review Source Response from 365villas.com May 9, 2024 Dear Maria, Thanks so much for the nice review. As you now know, we spent much of 2023 comprehensively overhauling our built-in Accounting, which was launched in January of 2024. The feedback we have had has been amazing. Among the comprehensive PMS providers, one of our key goals is to be the undisputed leader in the areas of built-in and integrated accounting solutions. Thanks to feedback from users like you, we have made great strides in this direction. The 365 Team SL Susanne L. Sales excutive Leisure, Travel & Tourism Used the software for: 1-2 years ### "Bookings Processing and Confirmation" December 6, 2019 5.0 I have been using the software now going into my fourth year. Whenever I have been unsure of anything, it has been easy to seek training, either from my own team or through 365 Villas. There has been continual improvement of the interface and functionality is always added to make my job easier. Pros The booking entry system is very easy to learn, understand and to use. The training given to me was simple due to the clean and clear navigability of the interface. The booking system and template management is multilingual and because we are dealing with clients from many different countries it makes the output much clearer for the client even if the user does not understand the language. There is also a multi currency feature which is very important to us, this is always accurate and easy to use. Clients details are stored in the database, so it makes it much quicker to send a confirmation to the repeat clients, as their information is pre-populated on booking entry when you type their name. When processing a booking it is easy to add ad hoc services. If services are used regularly it is also very simple to store this data for quick selection whilst adding the booking. Amending bookings is very quick and accurate, the amendments can then be either sent to the client or not, which is a very good feature. Attachments can be pre-uploaded and send to the client on the booking confirmation. The booking confirmation template is easily amendable, which is especially useful when you want to send the client some specific comments. Cons If any problems occur, such as with the multi currency calculation, the software has always been reprogrammed by the 365 Villas team very quickly. Wherever there is room for improvement on the booking entry screens in terms of layout the 365 Villas team has always worked with us to make constructive changes. There are very few areas of criticism and perhaps this is not even worth mentioning, but the units field on the services dropdown is set to maximum of 30 and very occasionally it would be useful, if we could select more units. One other area, where perhaps an improvement could be made is the management of adults, children and infants, whereby there is separate field for infants. On the booking confirmation the adults and children are not differentiated, for example 2 adults and 1 child will display as 3 people. It would be very helpful to break this down into adults and children (and infants). However, these kinds of improvements are always possible and the team at 365 Villas are always proactive in working with us on such issues. Review Source Response from 365villas.com January 17, 2022 Dear Susanne, Thank you so much for the detailed feedback as well as the 5-stars. You emphasize a key point that is very important to us, which is responding to user needs. Our system does distinguish between adults and children, but you are right that we do not further distinguish infants. We have made a note of this request and hope to add it soon. Regards, The 365Villas Team David H. Director Hospitality Used the software for: 1-2 years ### "A very strong player in the marketplace" February 15, 2019 5.0 Our business manages vacation rental properties on behalf of property owners. 365Villas gives us a robust platform to integrate all of our operations, and works well with third-party tools that we value. It's been a tremendous boost in the organization of our company using their platform, and our guests and clients have consistently been happy with the UX they are exposed to, as well. Pros We've been working with 365V for approximately 1 year now, and have been very impressed with them from the beginning. While there were some bumps getting started, and some points that needed to be worked out between our systems and their integrations, they have since made massive upgrades and improvements in their platform, and it has been a fantastic user experience. Automated messages work very well, booking management is easy, and their integrations with powerful channel management and yield management tools work very well to dramatically improve our operations. I also appreciate that they operate on a per-property that gradually scales down, which I find is far easier to absorb into the growth of business. Cons At this point, and with their recent upgrade, we are very happy with the platform and I cannot find any specific points that I feel are any better addressed by any other provider. It could conceivably be better if some of the more robust systems (like channel management and yield management) were wholly-encompassed in the platform - rather than being third-party integrations - but having worked with another PMS prior that did have this, the way that 365Villas does it IS far more effective. Review Source PG Peter G. Operations Real Estate Used the software for: Less than 6 months ### "365villas Fits Like A Glove. Look no further. " October 29, 2019 5.0 We are an owner-operated portfolio of branded properties. Prior to selecting 365villas, we expected to triple our growth in 2020. We will far exceed these growth goals. 365villas is strategically and operationally foundational to our growth strategy. We are now planning to acquire 2 to 3x more properties over the business goals for 2020. Pros I typically do write reviews. They earned this excellent review. On a scale of 0-10 stars. 1. The People at 365. 12 stars. 2. Intuitive ease of use. 12 stars. 3. Functionality. 9.5 stars. 4. API Integration. 13 stars. 5. 3rd Party Partners. 12 stars. My wife and I knew nothing about on-boarding an enterprise software system. I barely use MS Office. We dove in and started learning. Put the time in. Don't gloss over anything. Learn it in the order they direct you to learn it. Don't skip ahead. Decide to be a power user. Every day we reach a new milestone. Every day our business gets smarter. Easier to operate. We were closing bookings a week I believe. This was less than 15 days ago. We are not power users...yet. However... at every daily milestone we get so excited thinking we might be. Haha. Cons To articulate what I like least about the 365villas would not be of value to your purchase decision. They are tiny nits. Reason for choosing GuestWisely In retrospect, I got lucky. It was a gut feeling. All players have a good pitch, demo. Now 15 days into 365villas, I'm glad I trusted it. 365villas is a DIY icloud -based system, so it is a brief yet very dedicated commitment to onboard. Plan on having a five or so calls with the support team during this onboarding time... They always knew what, where, and how you needed help. Over the next hour, they redirect your efforts around them. Lastly, their software support team is intellectually and smart, proactive, and sincere. I suspect their internal corporate culture is healthy. Self-empowering much like their software. I feel their people are happy and proud to be apart of it. To properly qualify this review in your minds, I don't write many reviews. They deserve this. Every single word of it. Review Source JO Juan O. COO Hospitality Used the software for: 2+ years ### "365 Villas Review " May 9, 2024 5.0 Very good overall experience Pros Easy to use and very friendly software, Cons Nothing that I can mention to be honest Review Source SV Sascha V. Director Real Estate Used the software for: 2+ years ### "Great Product!" January 20, 2020 4.0 Very good! Have been a happy customer for years already. One point of improvement; Would appreciate a call once and then to explain new features and developments. Pros Functional design and very easy to use. Cons If anything that I don't like about this product is that it is not tailored to the Spanish market and its legal necessities. Also, sometimes the interaction with the channel manager creates discrepancies. Switched from [Kigo](https://www.capterra.com/p/274975/Kigo/) More ease of use Review Source Response from 365villas.com January 17, 2022 Dear Sascha, Thank you very much for your review. If there are particular necessities for the Spanish market you can share feedback on, we'd love to consider them. To confirm for other readers, our system is fully available in Spanish, and we do also offer two separate integrations that for the required Police reporting of guest details in Spain. Since you left this review in 2020, we have since implemented dedicated Account Management coverage for all our users. Hopefully, this has helped with the more proactive communication you requested in your review. Thanks for using our platform and for being a loyal customer for all these years. Regards, The 365Villas Team SC Stephen C. manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great software with excellent support" May 25, 2022 5.0 We have a holiday rental business and are happy with 365 villa software. Really handy to have everything centralized in one platform. Communication by \[SENSITIVE CONTENT\] and the team was wonderful. The training sessions for using the platform were very helpful and well organized. Questions or issues are always quickly dealt with. Pros Great package for centralizing your listings on different platforms. E-mail communication with tenants with custom rental contracts & monthly owner statements. Great support team. I ran into some issues but they are always quickly addressed by the 365 support team. Cons Maybe a little bit more options in design concerning the booking engine integration on the website. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Review Source Response from 365villas.com April 21, 2023 Dear Steven, Thanks for your review and for making the switch to us from Guesty and Lodgify. You also gave us another 10/10 in terms of likelihood to recommend. We love those, especially from clients who have come to us from competing platforms. Not sure if you're aware, but within the 365 platform, you've got access to up to 4 different Booking Engine suites, all different designs, with full control over color schemes etc. There is also a separate page for developers where you can customize sizes of various assets etc. One of us will reach out to you to make sure you know what's available there. Thanks! The 365Villas Team EV Elizabeth V. Manager Hospitality Used the software for: 1-2 years ### "365villas" November 2, 2018 5.0 The program has saved us tons of time and work and has freed us up to spend more quality time with guests. The automated emails are wonderful. The system sends out payment reminders, welcome emails, emails to remind guests to rate the lodgings and to report anything that can be improved upon. Pros We are a small lodge with thirteen cabins. Before signing up with 365villas, we had to spend hours responding to inquiries and bookings with emails, rental agreements and directions. The 365villas have automatic email templates, easy to use price adjustments for seasonal differences and a separate sign in for cleaning staff to see the schedule. In addition, you can integrate the 365 villas booking system into your web calendar. If you don’t yet have a website you can easily build one using the 365villas template. Employing the 365villas system for your bookings is like going from using a typewriter to computer. Cons The program is cumbersome and time consuming to build. It also has a fairly steep learning curve for those not so co outer literate. The subscription only allows for one free virtual training session with 365villas staff. A customer mostly has to learn the system by using instructional videos. The training session generally takes place early on during the learning curve when it’s hard to know what questions to ask. A subscriber is able to ask any email questions but the staff is located in Spain so emails are not always timely due to the time difference. Review Source JL John L. President Leisure, Travel & Tourism Used the software for: 2+ years ### "365Villas super responsive" June 12, 2023 5.0 The are always attentive and we feel that we have their full backing. Pros Very responsive, never have an issue with double bokings/lost bookings. Cons The system is very comprehensive and this leads to occasional difficulties in finding what one really needs. Review Source Response from 365villas.com May 9, 2024 Dear John, Thank you very much for the kind review. Yes, it is true, with a comprehensive system, keeping the user interface simple and intuitive is always a challenges but it's something we spend a lot of time and and are constantly improving and refreshing. We're delighted to be working with you. The 365 Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.