# Page 2 | Bookeo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Bookeo the right Spa solution for you? Explore 103 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/117299/Bookeo/reviews --- Bookeo 4.3 (103) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Bookeo ## Showing most helpful reviews Showing 26-50 of 103 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JP Jenny P. Owner Events Services Used the software for: 2+ years ### "Bookeo a great booking system" February 23, 2026 5.0 It has been great they have been a great help to my tour business. Efficient, capable and prompt in solving any problem that occured. Pros I must say that this is no reflection on your service which has been fabulous! All of the booking system and user interface was easy to use and there was always very prompt help by email It was a very secure system to use and great value for money for the booking management it provided. Cons The only reason I am not using it in the future is because my business is expanding and I will have three websites and multiple tours which I wish to have all on the same system. The system I have chosen has given me a free website free hosting and is offering connection to a choice of 2,400 re-sellers which will expand my business hopefully. otherwise I would not have left . Review Source Response from Bookeo February 24, 2026 Thank you so much for your kind words, Jenny. We truly appreciate your feedback and are thrilled to hear Bookeo has supported your tour business so well. Congratulations on your expansion! We completely understand your need to manage multiple websites and tours under one system. Just to mention, we do offer a solution designed specifically for multi-branch and multi-website businesses, so we’d be happy to send you more information about this. While we don’t provide free websites or hosting, our plans are highly competitive and transparent. Many platforms that offer “free” websites and hosting offset this with customer commissions, which can reduce your revenue and lead to higher prices for your customers. Wishing you every success with your continued growth, and thank you again for being part of our journey! Regards Shannon Laurens V. Founder and manager Entertainment Used the software for: 2+ years ### "So much better than other booking platforms" August 8, 2025 5.0 We have been using intensively for almost a decade and I must admit I was starting to get a little frustrated with the shortcomings it does have. The outdated UI and the lack of support being my main grieves. Therefore we decided to move to another platform. I am writing this review and have awarded the 5 stars because after experiencing the difference with quite a few other platforms, my appreciation of what Duda does do, has grown immensely. We investigated tens of other possible platforms and have actually tried to startup in Bokun and FareHarbour, having spends weeks on configuring our tours there, and oh boy: is Bookeo heaven compared to them. Yes other platforms have support via live chat or phone, but the quality of it is just painful. You need every once of patience in you to try to explain even the most simple questions to some Google-Translated (from English!) off-shore support center that can never actually do anything. They're there, but they can't do anything Yes, other platforms have a better UI, but there's a big if: IF your product fits in their system the UI is better. For every 'out of the ordinary' flow it's worse though. Much, much worse. So extreme that after having spend weeks of our time and 100's of $ on subscriptions, we had to move away because the many workarounds were not manageable for our team anymore. And then Bookeo has strengths no one else has. The multi-language system is, although working with an outdated UI in the backend, very powerful. The flexibility on how to configure a tour seems endless. The resource-management, with individual accounts for our guides and the possibility for them to sync to their private calendars, is uncomparable with any other platform. And last, but definitely not least: the price. A flat rate 30$ per month. I mean, that's practically for free, especially in compare to other platforms where they charge 150$ per month PLUS a 3 tot 30 (!) % commission on all your sold tickets. Insane! Also a little shoutout to ChatGPT, who thanks to Bookeo's extensive help-fora is very able to play the role of a very knowledgable Duda Support Agent. It's a bit of a nightmare to navigate through the fora myself and translate articles to my situation, but ChatGPT does an excellent job of that. We love you Bookeo, I'm sorry we doubted you. Please don't leave us. Cons The UI is a bit outdated. This especially bugs me concerning the client-facing interface. There are some possibilities with editing the CSS, but it requires a CSS expert to deal with it. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Bookeo The list is very long: the price to start with, the resource management, capacity management, flexibility to configure tours, etc. We compared also with Viator and Bokun, but Capterra does not allow me to mention them here. Review Source Response from Bookeo August 12, 2025 Thank you for your candid review, Laurens. We truly appreciate you returning to Bookeo after exploring other solutions. It means a lot to us that you recognized the strength of Bookeo's features. We strive to provide software that’s not only powerful but also intuitive and reliable. Your renewed trust confirms we’re on the right track. If you ever need assistance, our team is always happy to help! Regards Shannon LD Leanne D. Project Manager Hospitality Used the software for: 2+ years ### "Prompt and Detailed Support" December 2, 2025 5.0 Pros I have been using for about 3 years now and every time I have a question, I am given support promptly with training links and examples. Cons Sometimes I wish they could do it for me, but ultimately, I like to learn the settings and I'm proud when I accomplish my goal. Review Source Response from Bookeo December 16, 2025 Hi Leanne, Thank you for your continued trust over the past three years. We’re glad our support, tutorials, and examples have been helpful, and we love hearing that you enjoy learning the settings and taking pride in your achievements. We’re always here to help when needed. Shannon JC Jacqueline C. Founder Hospitality Used the software for: 6-12 months ### "Incompetent AND rude, now ghosting me entirely. " April 12, 2025 2.0 The UI needs customer perspective. Key rule in UI dev is to use the customer language not the internal language and to test whether your target audience reads it the way you believe they should. If not, that's on you, not the customer. I wanted to put a cap on the total number of guests who can book for any tour. Their internal use of "bookings" refers to an individual customer not the setup of the ops by the customer. They still have refused to help me adjust and the UI is NOT intuitive. I have begged, pleaded, apologized...no luck. "It's on you to figure it out. As we have mentioned a number of times, we have already told you where it is on the management dashboard." etc etc. Rude, infantilizing and btw NOT intuitive, buried under an incomprehensible tab and setting I finally found it (I'm looking for shoes? Oh they're in the vegetables aisle, but you'll have to look under the fruit." REset the total number of guests allowed and guess what. Still allows over booking. AND no one will return ANY email yet. The worst. Ironic they started out as an escape room booking platform. That's truly all I want is to escape. Pros Nothing. Nada. Rien. Zip. Zero. Truly abysmal. Cons Customer service is only available during Australia business hours. Often hostile and rude "I sent you that answer in a previous email. You can just look it up." Well, I DID search before bothering you and it would've taken less time to resend than to scold...They always choose the latter. Then ghost you. Review Source Response from Bookeo April 16, 2025 Hi Jacqueline, After reading your review, I tried to understand what happened. I reviewed all the support tickets you submitted and the responses from our customer support team. I found 8 separate email threads containing numerous messages in which our team detailed the process for adjusting the number of participants permitted on a tour. Our customer support team consistently and repeatedly provided: - Step-by-step instructions on how to change the limit per tour - Screenshots captured from your dashboard, with the clickable buttons marked in red to indicate their positions. - Links to illustrated and detailed tutorials Additionally our support team never used the phrases you quoted in your review. Nothing even similar to that was ever sent by our team in any of our replies. Additionally, you mentioned in your review that customer service is only available during Australian business hours, which is incorrect. We offer customer support around the clock, 24/7. Regards Shannon LA Laura A. Guest Experience Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "User-friendly booking, worth the effort." August 4, 2025 5.0 Overall very good bang for your buck, once installed was a much easier time dealing with reservations. Pros This booking and appointment management feature saves me hours a week. Booking is super simple for my guests and I feel secure with current setup. Cons Getting started gives a true learning curve and took some time debugging here and there. Otherwise it's good to go. Review Source Response from Bookeo August 6, 2025 Hi Laura, thank you for your great review. We're glad to hear that Bookeo is saving you time and providing a smooth experience for your customers: that’s exactly what we aim for. If you ever have suggestions or need assistance, don’t hesitate to reach out. We’re always here to help! Regards Shannon MB Mitchum B. Personal Trainer Sports Used the software for: 1-2 years ### "Awesome Bookeo." February 22, 2025 5.0 Excellent product service i would recommend this product to other fitness instructors who i know. Pros What i like about great system very helpful in helping me structure my fitness and personal training clients and classes. Payment features are very convenient for me in receiving payments from my clients i would recommend this system to persons who are in the fitness industry as me. Cons i have no problems with this product service. Review Source Response from Bookeo February 26, 2025 Thank you so much for taking the time to leave such a wonderful review, Mitchum! We are thrilled to hear that Bookeo helps you manage your business scheduling and payments. Your kind words serve as a great testament to the effort and commitment we put in our software development and support. If you ever have any questions or need assistance, please do not hesitate to reach out to our Support Team. Regards Shannon MA MICHAEL A. CLERICAL Warehousing Used the software for: 1-2 years ### "BookeoHHHH!" December 26, 2025 5.0 I definitely LOVE the new dashboard real time updates. It has been a game changer for me. is definitely my pick. Pros I love the new real time dashboard. It tells me if someone is going to be late or if they rescheduled or cancelled their appointment. Cons I am not a huge fan of the social media integrations this year. I think that it distracts us when we are in our workplace. Review Source Response from Bookeo January 5, 2026 Hi Michael, Thank you for your review. I’m unclear about the comment regarding social media integration. The system does not include or display any social media content or feeds, and therefore does not distract staff. If you have any questions or need further clarification, please feel free to contact our Support Team. We’d be happy to help. Regards Shannon VR Verified Reviewer CEO Maritime Used the software for: I used a free trial ### "Echoing the sentiments of other reviews as to poor support" September 17, 2024 1.0 Pros The monthly fee option was the most appealing as opposed to commission based. Cons I would echo the other reviews here who found the support staff condescending. I sent several emails and wasted hours trying to get a phone call with support or sales to iron out some issues and questions to no avail. They prefer to waste time by email instead when a quick phone call would suffice. also do not do live one to one demos like most providers and refused all attempts at a phone call to find resolution. A terrible performer. There are better alternatives available Review Source Response from Bookeo September 20, 2024 Hello, Bookeo differentiates itself from other platforms by offering several online Live Demos with pre-loaded sample data, all accessible directly on our website. We also offer a system for a low, flat monthly fee. Additionally, we offer a complimentary 30-day trial (no credit card required). In comparison, most of our competitors - that usually charge a % fee on bookings - do not provide free trials or self-service live demos, which limits businesses' opportunities to engage with the system directly. They typically rely on live demonstrations that are often followed by contracts, which restrict businesses from independently assessing their systems. We offer Sales calls if customers have general questions about Bookeo. It appeared that you had very specific and technical questions, therefore we asked you to send your questions by email. Unfortunately, we have not received further reply from you. Regards Shannon NH Nikki H. COO Entertainment Used the software for: 1-2 years ### "Customer service is less than unacceptable" March 11, 2024 3.0 was fine up until they did their last update and now I no longer receive emails from them. They are blaming me for the changes when my email address didn't change. There were no changes to my domain. The only change was their update and the fact that they are willing to properly assist in rectifying this issue is the reason for this review. I have also seen other comments from this company and they are just out right rude because they are only emailing. Pros The ability to allow my customers to book without speaking with a person Cons customer service reps are awful. They are condescending in the emails and take the real responsibility for issues that arise due to their updates. The fact that you can't actually speak to a person is another con because there is no way to hold anyone accountable for the poor service customers receive. Review Source Response from Bookeo March 15, 2024 Hi Nikki, I can confirm that there have been no recent updates regarding email notifications. After reading your review, I searched for the email thread for this issue. I saw that our Technical Support Team verified that the email notifications for the bookings you mentioned not receiving had been successfully delivered to Gmail, for your email address. We found the delivery receipts provided by Gmail mail servers, confirming that the emails were received successfully by Gmail. We sent you a copy of these receipts. We also explained that what happens to an email after it has been delivered to the recipient's mail service is outside of our control, and recommended steps to follow to ensure that you keep receiving email notifications in your inbox. You never confirmed that you followed all the recommended steps. I would highly recommend following the steps outlined by our Support Team to ensure that youkeep receiving email notifications from Bookeo. Regards Shannon GG Greg G. Founder and Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Bookeo is the most flexible and robust software and an excellent value." March 2, 2024 5.0 Simply put, I'm so pleased that I have found . I highly recommend it. There are other softwares that are specifically created for the counseling industry, and I still find that Bookeo is the best value for its extensive capabilities. I could expand my business to several new locations without having to change software. I think that speaks volumes for the software's capabilities. Pros I cannot say enough good things about this software. I tend to shop things to death, and was head and shoulders above the other options. The customer support is prompt, and clear. The team has been very patient to point me in the right direction when I needed to expand the software's capability for my growing counseling practice. Cons Like any software, there is a learning curve on the front end. It took me awhile to get it set up, BUT I can't imagine another software being easier or requiring less time. The software is so robust, and I have yet to come close to using all of its features. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Bookeo offered more flexibility at a greater value. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Cost, greater flexibility to meet the needs of my practice. Review Source Response from Bookeo April 25, 2024 Thank you for the wonderful review, Greg! We are thrilled to know that you are enjoying Bookeo and we are excited to keep working with you. Regards Shannon KS Kaylee S. Owner/Office Mgr Education Management Used the software for: 2+ years ### "Happiest user ever!!!" June 10, 2021 5.0 It has been such a great product for us to be able to automate our registrations. It has allowed us to grow our business with less time spent doing things that take our customers only minutes to do themselves, rather than lots of phone and email responses. Pros Initially it was the price that was the main selling point. I love that I pay a flat fee each month, not a percentage of our sales, which is what I found on most other software. I was able to customize my booking platform for all the different classes we offer, the scheduling, and changes that I've had to make it's been fantastic. Whenever I get stuck, the support has been very responsive to my email questions. Cons Only twice have I thought "oh that's a bummer that I can't ....." So with all the time I spend using , I'd have to say THAT AIN'T BAD!! Reason for choosing Bookeo The cost was why we chose over the other software options we had looked at. After setting up our classes, and the ease of use for myself and our customers it is unmatched in the market place, even in the much more expensive products. I will never change! Review Source Response from Bookeo June 14, 2021 Hi Kaylee, I can't thank you enough for taking the time to write this outstanding review! Thank you for all of your positive feedback about our pricing (no commission, no consumer fees!) and how Bookeo has simplified class scheduling for your business and your customers. We look forward to continue working with you in the years to come. Shannon SS Stacie S. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Very happy customer for over a year!" June 6, 2022 5.0 I did a lot of research on different options. by far is the best option. Other reservation companies want you to use their credit card processing system, or they want to design everything for you, rather than giving you control, or they make information hard to find without sitting through a demo and a hard sell. I love being able to use my own external apps and I appreciate being able to log in and make changes whenever I need to. Pros 1\. Functionality. The software allows me to customize so many aspects of my reservation system, including pricing, special pricing, discounts, customer communication, discounts, calendar syncing, website integration, and so much more. Whenever I have something new I want to add or change, I find that Bookeo has an option for it, and it is easy to find and add. 2. Ease of use. I set up my booking system on my own and found that it was easy to learn and use. 3. Aesthetics. I embedded the booking platform into my website. It is a seamless experience for my customers and it looks clean and professional 4. Integration with other apps. I sync my Gmail and Square with Bookeo and it works amazing. It makes my life so much easier! Cons Nothing! Everything has worked great for me so far. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Bookeo I liked that I could set everything up myself and use my own external systems. I liked that there was a trial period to try it out and I didn't have to sit through a sales pitch. Review Source Response from Bookeo June 14, 2022 Hi Stacie, Thank you for sharing your amazing review of Bookeo. We appreciate you taking the time to share your detailed feedback and comments! We are thrilled to hear you found Bookeo easy to set up, use, and update when needed - and that it makes your life easier. Thank you. Shannon VR Verified Reviewer Barber Consumer Services Used the software for: 6-12 months ### "I like it, but could use a few tweaks." October 1, 2022 4.0 Customer service is great if you have an issue, problem or don't understand something with setting up or how something works, but as for suggestions or feedback, basically go around what your asking, suggesting, copy and paste a link or tell you it is what it is in a nice way in email. Pros Great for barbers, Clean and simple interface. Category dropdowns, next pages - no constant scrolling, Addition feature (to add add-ons with a service vs combos), Terms and Service included in Emails. The automatic booking cancellation, thank you message, Website integration Cons Does not work with service duration times, just intervals without a 45min time., No Sms Confirmation for Clients, Can not add additional wording to Reminders, Unable to check on multiple devices at the same time, Payment option choices not by Merchant. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Acuity - Only issue: alot of scrolling Square - Just Category Tabs vs collapsible categories, Alot of scrolling, Not a full description of the Services, No feature for add ons within the selected service, Multiple Appointment under 1 name, No deposit option Review Source Response from Bookeo December 13, 2022 Hi, Thank you for your valuable feedback. Please note that with Bookeo, you can force bookings to start at specific times, and also leave an automatic gap between appointments. If you need to set that the gap should be applied only to some services, then you could use another Bookeo product, that would allow you to set specific settings for each service you offer. You can add custom messages in the booking confirmation and reminder emails. The same account user can be logged into one device at a time. Multiple account users can log into their accounts simultaneously. A business can select the payment gateway they want to integrate and set their payment terms. Please do not hesitate to contact our support team if you need any further assistance Thank you again for leaving your review. Shannon JB Jacob B. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Happy Customer" May 1, 2023 5.0 Pros I like that is easy for the customers to make a booking. I like not having to waste time answering calls and emails. Through word of mouth customers have shared my website and booked without any interaction. Sales without the work - is there anything better? I have butchered the system to create a booking service for an Airport Shuttle service. That this is possible is impressive. It then allows me to download reports so that I can then create runsheets for drivers- through excel and creating rules and formulas, this is quite quick.Its relatively inexpensive and easy to learn.Integrates well with Xero Cons There could be more features.... but this would cost more money. Changes to the booking system requiring a password. This has now been changed due to feedback. Review Source Response from Bookeo August 8, 2023 Hi Jacob, Thank you so much for taking the time to leave an excellent review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime. Shannon VR Verified Reviewer CEO Non-Profit Organization Management Used the software for: 1-2 years ### "They accidentally deleted all our customers" April 22, 2024 1.0 Awful just so awful from the start, it never got better, it just got worse. I just can't imagine how it can get worse than this Pros none Cons is not good and there have always been problems but now they have deleted all our members. DELETED ALL OUR MEMBERS! The huge cost of time and money to our business is enormous. All we got was a 'Its not possible to undo, sorry' Not even the hint they'd tried to rectify the problem or a proper apology. Avoid this incompetent bunch. Its not worth saving a few pounds it will cost you huge amounts of time and maybe all your customers. Review Source Response from Bookeo April 30, 2024 Hi, I searched through our ticketing system and found the email thread regarding this issue. Initially, you contacted our support team saying that you deleted your customer profiles. However, after a thorough investigation, we found that no customer profile has been deleted from your account. Subsequently, you stated that you actually merged customer profiles. To merge customer profiles, you must manually select the customer profiles you want to merge, indicate your intention to merge them, and when prompted by the system to confirm the merge - with a warning that the data of the selected customers will be combined into one record and that this action cannot be undone - you confirmed your intention to proceed. The system does not delete or merge customers unless a user explicitly chooses to delete a customer profile or merge multiple customer profiles. The user must also confirm that they want to proceed after being warned about the consequences of the operation. Regards Shannon LS Lana S. owner Cosmetics Used the software for: 2+ years ### "My company is loosing a lot of money because of this application and no support " May 2, 2018 2.0 NONE. JUST LOST LOTS OF BUSINESS, I WISH i NEVER STARTED IT. Pros no pros. Cons Its is no longer good. lately its been taking too long on my website and I am losing a lot of business because of it . It never used to be that way. Now customers leave my website without waiting for the 's application to load . I am looking for a new company as soon as possible . It literaly takes few minutes. noone wants to wait this long and b Bookeo has no phone # to call for support so if something happens to their app then you will have to wait a long tie to fix it because you can only contact them via email and you will lose a lot of of business. Over the years their app had been inconsistent and sometimes disappearing from my website for few days at the time. Lost a lot of business over the years because people have hard time booking their appointments and because their application is often loading very slowly or does not load at all days on and days off and no support to fix the problems fast. Don't waste your money. look for a good application that is stable and doesn't not make it difficult for your customers to book their appointments . with their application you will save pennies but lose thousands. I am truly fed up with it and taking my business elsewhere Review Source Response from Bookeo May 6, 2018 Hi Lana, I am sorry to read about the issues you are experiencing. You contacted our Technical Support Team reporting this issue and a couple of days ago, and they replied within less than one hour. Our Technical Support Team explained that your customers may not see the Bookeo booking widget integrated in your website because you placed it at the very bottom of a long web page. As a result, customers are required to scroll down a lot before they can see the booking widget. We highly recommend placing the widget at or near the top of the page. Additionally, our Technical Support Team tested the website page where you integrated the widget, and the widget loads in a fraction of a second. If you experienced delays in the past, these can occur if other scripts in your web page (such as the tracker you have for analytics) are slow in loading - this can slow down the loading of other elements in the page. If we can be of assistance, please do not hesitate to contact us. Shannon CW Christine W. Account Manager Real Estate Used the software for: 1-2 years ### "Very basic and no desire to improve" March 24, 2021 3.0 I thought it was going to solve problems, but it created a lot of new problems. We are actively looking for an alternative, but there are very few booking systems that do what we need. Pros The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose , alongside the Xero integration Cons You can only send a booking confirmation to ONE person - not a team of people. It doesn't integrate well with Zoom. It doesn't allow you to see what was sent to a customer. The support team are not remotely interested in raising improvement requests for their software. Support is average at best. Reason for choosing Bookeo The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose , alongside the Xero integration Switched from [Timely](https://www.capterra.com/p/142756/Timely/) The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose , alongside the Xero integration Review Source Response from Bookeo March 30, 2021 Hi Christine, Thank you for taking the time to leave a review. I read all the support requests you sent us and the timely replies from our support team. Please note that: - Bookeo sends the booking confirmation email only to the customer making the booking and not to all the participants. This feature works in a similar way for all the other booking systems. However, please note that you can use our API to send a booking confirmation email to participants. Unlike other booking systems, we do not charge additional fees to use the API. - The Zoom integration has successfully been used by many customers during the Covid-19 pandemic. It seems that you would like to send a Zoom link for non-confirmed bookings. As our technicians explained, the zoom link is only sent once the booking is confirmed. Again, this feature works in a similar way for all the other booking systems. Shannon CR Christina R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great for scheduling sports classes" August 25, 2023 4.0 Very good experience. Its ability to customize everything made it very useful and customers found it easy to schedule and manage classes. Pros We used this to schedule archery classes. It was very easy to use and I loved how customizable everything was. Being able to create private classes and send out the link for payment was very nice. I also liked the ability to ask if the customer wanted to buy add-ons at the time of registration. Cons is amazing as an online scheduler but a little more difficult to use in-store. I wish there was an option to add waivers. Review Source Response from Bookeo August 30, 2023 We are grateful that you took the time to leave us a great review, Christina. Your feedback helps us to improve Bookeo for everyone. Thank you again Shannon VR Verified Reviewer Entrepreneur Entertainment Used the software for: 2+ years ### "Do not solely rely on bookeo" October 19, 2023 2.0 I'm deeply concerned and frustrated by my ongoing experience with .com. For the past two weeks, I've been grappling with what appears to be a compromised account. Despite my efforts to communicate my concerns, Bookeo has not provided adequate support, and there is no customer service number to reach them.This situation has not only affected me but also risks defrauding others in my name. I urge caution and advise against using Bookeo as an online booking platform until they can ensure better security and responsive customer support.Account security is a vital aspect of any online service, and the lack of a customer service channel is a significant shortcoming. My hope is that Bookeo takes these concerns seriously and takes immediate steps to rectify these issues. Let's ensure our online experiences are safe and reliable. Pros Bilinguisme and the price was pretty good Cons UI in the back end is very old looking and makes you feel like you stepped back in time Review Source Response from Bookeo January 10, 2024 Hi, Account security is very important here at Bookeo. If a claim is made that an account has been compromised, specific proof of ownership documentation is required to transfer the ownership of an account to a new user. If the documentation is not provided, for security reasons, our Support Team is not authorized to transfer the account ownership. If you want to transfer the ownership of an account to a new user, please contact our Support Team and provide the required documentation. Regards Shannon LZ Leah Z. Owner Alternative Medicine Used the software for: I used a free trial ### "Bookeo " October 11, 2021 5.0 I love as I can use PayPal, have payment option to chose from and a modern, professional booking page. Pros I love the modern looks of the booking page and use of my branding colours and images. It looks modern and professional with easy instructions for clients booking online to follow. The price is fantastic and for me as small business affordable. I have in the past tried anything from Setmore, Accuity, Canlendy, woocommerce booking to vCita. All are good but expansive and booking pages are not what I wanted. vCita is very good but very expensive. 's booking page is fantastic and looks clean and modern and easy to use. Wish I had found Bookeo much earlier. It uses PayPal which I love. Customer service is on the ball and very helpful. I love that I have payment options at time of booking, to chose from like pay now, deposit or do nothing. Cons At first I had an issues with the set-up software, it takes a bit getting used to and some instructions were not clear to me a I had to get back to Customer service a good few times. I am now used to it but would like it to be a bit more intuitive and in my mind has steps that could be reduced, for example categories and services. Also, integration with other apps is limited which I found interesting, is not on Zapier. Reason for choosing Bookeo The look, setup, payment choices and PRICE!!! Review Source Response from Bookeo October 28, 2021 Thank you so much for taking the time to leave this amazing review, Leah. We are thrilled that you like Bookeo's highly customizable, modern and professional interface as well as our simple pricing and our technical support! Please do not hesitate to contact us if you need any further assistance. Thank you again, Shannon BF Bruno F. Entrepreneur Entertainment Used the software for: 2+ years ### "Definitely the best Booking system on the Market" December 12, 2022 5.0 Almost perfect Pros Easy to use and deploy, fully customizable, EXCELLENT customer support. By far the best value on the Market. Cons Maybe the design could be slightly improve. But appart from that, I'm still searching, ;-) Reason for choosing Bookeo CLEARLY less expensive, while almost identical in terms possibilities. And an amazing customer service. Review Source Response from Bookeo December 15, 2022 Hi Bruno, Thank you so much for this amazing review! We are thrilled to hear that you are enjoying Bookeo. Shannon VR Verified Reviewer Manager Entertainment Used the software for: 2+ years ### "Easy-ish to use Booking Software with limited features" September 28, 2020 3.0 While I respect the simplicity of , it simply hasn't caught up with the times in terms of booking software. It's been the primary booking software for a lot of different industries for a number of years, but new competitors are prettier, more user friendly (on both customer and client side), and have more advanced features. Pros In terms of booking software, is one of the most versatile and easy to understand. There is a bit of a learning curve but after that it's pretty simple. Bookeo is also pretty inexpensive. Cons I'm going to be real. is really ugly. The interface looks like it was made in the '90s and hasn't been updated. It has pretty limited functionality even though you can use it for pretty much any booking service. Just dont expect too many options. Review Source Response from Bookeo October 12, 2020 Thank you for your feedback. From your review, it seems that you like how Bookeo is versatile and easy to understand. I am not sure which Bookeo product you are using and which features you require. Please send a support request to support@bookeo.com detailing the features you require for your business. We'd be more than happy to help. DC Daniel C. Owner Entertainment Used the software for: 2+ years ### "Very upset " November 8, 2023 5.0 Pros Easy to use. No customer service when you need it Cons Cancelled many months ago only to find out that I was still being charged. When questioned about it they stated that it was cancelled 3 days prior. I did nothing 3 days ago. Today is when I noticed the charges. LIES Review Source Response from Bookeo February 13, 2024 Hi, Unfortunately, since your full name or company name was not provided in the review, we are unable to investigate the matter further. The cancellation process for an account is initiated by following these specific steps: https://support.bookeo.com/hc/en-us/articles/360018198191. Failure to follow these steps will result in the account remaining active, with the credit card on file being charged automatically monthly. Furthermore, depending on the account settings, the system can automatically send the monthly invoice via email to the account owner. The monthly charge shows on your credit card statement. It surprises me to learn that you were unaware of the fact that your account was still active. Regards, Shannon VR Verified Reviewer Instructional Technology Specialist Education Management Used the software for: 1-2 years ### "Easy to use for appointments and reservations" May 13, 2022 5.0 Our clients really like making appointments with our system. Pros Easy to book appointments. Syncs great with our calendar. The email reminders work well and are customizable. Cons The customer support is a bit lacking. I wish they were a bit more knowledgeable. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Review Source Response from Bookeo May 16, 2022 Hi, Thank you for posting this review! We are happy to hear that you've found our software easy to use and that your clients like making appointments with Bookeo. Thanks again! Shannon VR Verified Reviewer President & CEO Entertainment Used the software for: 2+ years ### "Great Customer Service" March 14, 2019 4.0 Pros I am always impressed with the speed at which I get my questions answered. The answers are thorough and obviously come from people who know the product intimately. Cons At times, I find the product hard to use. is used for so many types of reservation style businesses, that sometimes I feel I need to compromise when trying to fit it into our escape room business. The reporting function of Bookeo could be better. Bookeo limits the date range on their reports to some pretty small time periods forcing me to request multiple reports when one would do. Review Source Response from Bookeo March 20, 2019 Thank you so much for the review! We're always focused on delivering the best possible customer service, so hearing that it's been working for you makes us happy. We also appreciate the feedback and your suggestions for improvement. If there's ever anything we can help with, please don't hesitate to reach out! Shannon ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.