--- title: "Page 2 | Bookeo Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Bookeo the right Massage Therapy solution for you? Explore 103 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/117299/Bookeo/reviews/?page=2" page_type: "reviews" language: "en" --- Bookeo 4.3 (103) [View alternatives](https://www.capterra.com/p/117299/Bookeo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Page 2 - Reviews of Bookeo ## Showing most helpful reviews Showing 26-50 of 103 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JP Jenny P. Owner Events Services Used the software for: 2+ years ### "Bookeo a great booking system" February 23, 2026 5.0 It has been great they have been a great help to my tour business. Efficient, capable and prompt in solving any problem that occured. Pros I must say that this is no reflection on your service which has been fabulous! All of the booking system and user interface was easy to use and there was always very prompt help by email It was a very secure system to use and great value for money for the booking management it provided. Cons The only reason I am not using it in the future is because my business is expanding and I will have three websites and multiple tours which I wish to have all on the same system. The system I have chosen has given me a free website free hosting and is offering connection to a choice of 2,400 re-sellers which will expand my business hopefully. otherwise I would not have left Bookeo. Review Source Response from Bookeo February 24, 2026 Thank you so much for your kind words, Jenny. We truly appreciate your feedback and are thrilled to hear Bookeo has supported your tour business so well. Congratulations on your expansion! We completely understand your need to manage multiple websites and tours under one system. Just to mention, we do offer a solution designed specifically for multi-branch and multi-website businesses, so we’d be happy to send you more information about this. While we don’t provide free websites or hosting, our plans are highly competitive and transparent. Many platforms that offer “free” websites and hosting offset this with customer commissions, which can reduce your revenue and lead to higher prices for your customers. Wishing you every success with your continued growth, and thank you again for being part of our journey! Regards Shannon Laurens V. Founder and manager Entertainment Used the software for: 2+ years ### "So much better than other booking platforms" August 8, 2025 5.0 We have been using Bookeo intensively for almost a decade and I must admit I was starting to get a little frustrated with the shortcomings it does have. The outdated UI and the lack of support being my main grieves. Therefore we decided to move to another platform. I am writing this review and have awarded the 5 stars because after experiencing the difference with quite a few other platforms, my appreciation of what Duda does do, has grown immensely. We investigated tens of other possible platforms and have actually tried to startup in Bokun and FareHarbour, having spends weeks on configuring our tours there, and oh boy: is Bookeo heaven compared to them. Yes other platforms have support via live chat or phone, but the quality of it is just painful. You need every once of patience in you to try to explain even the most simple questions to some Google-Translated (from English!) off-shore support center that can never actually do anything. They're there, but they can't do anything Yes, other platforms have a better UI, but there's a big if: IF your product fits in their system the UI is better. For every 'out of the ordinary' flow it's worse though. Much, much worse. So extreme that after having spend weeks of our time and 100's of $ on subscriptions, we had to move away because the many workarounds were not manageable for our team anymore. And then Bookeo has strengths no one else has. The multi-language system is, although working with an outdated UI in the backend, very powerful. The flexibility on how to configure a tour seems endless. The resource-management, with individual accounts for our guides and the possibility for them to sync to their private calendars, is uncomparable with any other platform. And last, but definitely not least: the price. A flat rate 30$ per month. I mean, that's practically for free, especially in compare to other platforms where they charge 150$ per month PLUS a 3 tot 30 (!) % commission on all your sold tickets. Insane! Also a little shoutout to ChatGPT, who thanks to Bookeo's extensive help-fora is very able to play the role of a very knowledgable Duda Support Agent. It's a bit of a nightmare to navigate through the fora myself and translate articles to my situation, but ChatGPT does an excellent job of that. We love you Bookeo, I'm sorry we doubted you. Please don't leave us. Cons The UI is a bit outdated. This especially bugs me concerning the client-facing interface. There are some possibilities with editing the CSS, but it requires a CSS expert to deal with it. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Bookeo The list is very long: the price to start with, the resource management, capacity management, flexibility to configure tours, etc. We compared also with Viator and Bokun, but Capterra does not allow me to mention them here. Review Source Response from Bookeo August 12, 2025 Thank you for your candid review, Laurens. We truly appreciate you returning to Bookeo after exploring other solutions. It means a lot to us that you recognized the strength of Bookeo's features. We strive to provide software that’s not only powerful but also intuitive and reliable. Your renewed trust confirms we’re on the right track. If you ever need assistance, our team is always happy to help! Regards Shannon LD Leanne D. Project Manager Hospitality Used the software for: 2+ years ### "Prompt and Detailed Support" December 2, 2025 5.0 Pros I have been using Bookeo for about 3 years now and every time I have a question, I am given support promptly with training links and examples. Cons Sometimes I wish they could do it for me, but ultimately, I like to learn the settings and I'm proud when I accomplish my goal. Review Source Response from Bookeo December 16, 2025 Hi Leanne, Thank you for your continued trust over the past three years. We’re glad our support, tutorials, and examples have been helpful, and we love hearing that you enjoy learning the settings and taking pride in your achievements. We’re always here to help when needed. Shannon LA Laura A. Guest Experience Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "User-friendly booking, worth the effort." August 4, 2025 5.0 Overall very good bang for your buck, once installed was a much easier time dealing with reservations. Pros This booking and appointment management feature saves me hours a week. Booking is super simple for my guests and I feel secure with current setup. Cons Getting started gives a true learning curve and took some time debugging here and there. Otherwise it's good to go. Review Source Response from Bookeo August 6, 2025 Hi Laura, thank you for your great review. We're glad to hear that Bookeo is saving you time and providing a smooth experience for your customers: that’s exactly what we aim for. If you ever have suggestions or need assistance, don’t hesitate to reach out. We’re always here to help! Regards Shannon JC Jacqueline C. Founder Hospitality Used the software for: 6-12 months ### "Incompetent AND rude, now ghosting me entirely. " April 12, 2025 2.0 The UI needs customer perspective. Key rule in UI dev is to use the customer language not the internal language and to test whether your target audience reads it the way you believe they should. If not, that's on you, not the customer. I wanted to put a cap on the total number of guests who can book for any tour. Their internal use of "bookings" refers to an individual customer not the setup of the ops by the customer. They still have refused to help me adjust and the UI is NOT intuitive. I have begged, pleaded, apologized...no luck. "It's on you to figure it out. As we have mentioned a number of times, we have already told you where it is on the management dashboard." etc etc. Rude, infantilizing and btw NOT intuitive, buried under an incomprehensible tab and setting I finally found it (I'm looking for shoes? Oh they're in the vegetables aisle, but you'll have to look under the fruit." REset the total number of guests allowed and guess what. Still allows over booking. AND no one will return ANY email yet. The worst. Ironic they started out as an escape room booking platform. That's truly all I want is to escape. Pros Nothing. Nada. Rien. Zip. Zero. Truly abysmal. Cons Customer service is only available during Australia business hours. Often hostile and rude "I sent you that answer in a previous email. You can just look it up." Well, I DID search before bothering you and it would've taken less time to resend than to scold...They always choose the latter. Then ghost you. Review Source Response from Bookeo April 16, 2025 Hi Jacqueline, After reading your review, I tried to understand what happened. I reviewed all the support tickets you submitted and the responses from our customer support team. I found 8 separate email threads containing numerous messages in which our team detailed the process for adjusting the number of participants permitted on a tour. Our customer support team consistently and repeatedly provided: - Step-by-step instructions on how to change the limit per tour - Screenshots captured from your dashboard, with the clickable buttons marked in red to indicate their positions. - Links to illustrated and detailed tutorials Additionally our support team never used the phrases you quoted in your review. Nothing even similar to that was ever sent by our team in any of our replies. Additionally, you mentioned in your review that customer service is only available during Australian business hours, which is incorrect. We offer customer support around the clock, 24/7. Regards Shannon MB Mitchum B. Personal Trainer Sports Used the software for: 1-2 years ### "Awesome Bookeo." February 22, 2025 5.0 Excellent product service i would recommend this product to other fitness instructors who i know. Pros What i like about Bookeo great system very helpful in helping me structure my fitness and personal training clients and classes. Payment features are very convenient for me in receiving payments from my clients i would recommend this system to persons who are in the fitness industry as me. Cons i have no problems with this product service. Review Source Response from Bookeo February 26, 2025 Thank you so much for taking the time to leave such a wonderful review, Mitchum! We are thrilled to hear that Bookeo helps you manage your business scheduling and payments. Your kind words serve as a great testament to the effort and commitment we put in our software development and support. If you ever have any questions or need assistance, please do not hesitate to reach out to our Support Team. Regards Shannon MA MICHAEL A. CLERICAL Warehousing Used the software for: 1-2 years ### "BookeoHHHH!" December 26, 2025 5.0 I definitely LOVE the new dashboard real time updates. It has been a game changer for me. Bookeo is definitely my pick. Pros I love the new real time dashboard. It tells me if someone is going to be late or if they rescheduled or cancelled their appointment. Cons I am not a huge fan of the social media integrations this year. I think that it distracts us when we are in our workplace. Review Source Response from Bookeo January 5, 2026 Hi Michael, Thank you for your review. I’m unclear about the comment regarding social media integration. The system does not include or display any social media content or feeds, and therefore does not distract staff. If you have any questions or need further clarification, please feel free to contact our Support Team. We’d be happy to help. Regards Shannon NH Nikki H. COO Entertainment Used the software for: 1-2 years ### "Customer service is less than unacceptable" March 11, 2024 3.0 Bookeo was fine up until they did their last update and now I no longer receive emails from them. They are blaming me for the changes when my email address didn't change. There were no changes to my domain. The only change was their update and the fact that they are willing to properly assist in rectifying this issue is the reason for this review. I have also seen other comments from this company and they are just out right rude because they are only emailing. Pros The ability to allow my customers to book without speaking with a person Cons Bookeo customer service reps are awful. They are condescending in the emails and take the real responsibility for issues that arise due to their updates. The fact that you can't actually speak to a person is another con because there is no way to hold anyone accountable for the poor service customers receive. Review Source Response from Bookeo March 15, 2024 Hi Nikki, I can confirm that there have been no recent updates regarding email notifications. After reading your review, I searched for the email thread for this issue. I saw that our Technical Support Team verified that the email notifications for the bookings you mentioned not receiving had been successfully delivered to Gmail, for your email address. We found the delivery receipts provided by Gmail mail servers, confirming that the emails were received successfully by Gmail. We sent you a copy of these receipts. We also explained that what happens to an email after it has been delivered to the recipient's mail service is outside of our control, and recommended steps to follow to ensure that you keep receiving email notifications in your inbox. You never confirmed that you followed all the recommended steps. I would highly recommend following the steps outlined by our Support Team to ensure that youkeep receiving email notifications from Bookeo. Regards Shannon GG Greg G. Founder and Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Bookeo is the most flexible and robust software and an excellent value." March 2, 2024 5.0 Simply put, I'm so pleased that I have found Bookeo. I highly recommend it. There are other softwares that are specifically created for the counseling industry, and I still find that Bookeo is the best value for its extensive capabilities. I could expand my business to several new locations without having to change software. I think that speaks volumes for the software's capabilities. Pros I cannot say enough good things about this software. I tend to shop things to death, and Bookeo was head and shoulders above the other options. The customer support is prompt, and clear. The team has been very patient to point me in the right direction when I needed to expand the software's capability for my growing counseling practice. Cons Like any software, there is a learning curve on the front end. It took me awhile to get it set up, BUT I can't imagine another software being easier or requiring less time. The software is so robust, and I have yet to come close to using all of its features. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Bookeo Bookeo offered more flexibility at a greater value. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Cost, greater flexibility to meet the needs of my practice. Review Source Response from Bookeo April 25, 2024 Thank you for the wonderful review, Greg! We are thrilled to know that you are enjoying Bookeo and we are excited to keep working with you. Regards Shannon KS Kaylee S. Owner/Office Mgr Education Management Used the software for: 2+ years ### "Happiest user ever!!!" June 10, 2021 5.0 It has been such a great product for us to be able to automate our registrations. It has allowed us to grow our business with less time spent doing things that take our customers only minutes to do themselves, rather than lots of phone and email responses. Pros Initially it was the price that was the main selling point. I love that I pay a flat fee each month, not a percentage of our sales, which is what I found on most other software. I was able to customize my booking platform for all the different classes we offer, the scheduling, and changes that I've had to make it's been fantastic. Whenever I get stuck, the Bookeo support has been very responsive to my email questions. Cons Only twice have I thought "oh that's a bummer that I can't ....." So with all the time I spend using Bookeo, I'd have to say THAT AIN'T BAD!! Reason for choosing Bookeo The cost was why we chose Bookeo over the other software options we had looked at. After setting up our classes, and the ease of use for myself and our customers it is unmatched in the market place, even in the much more expensive products. I will never change! Review Source Response from Bookeo June 14, 2021 Hi Kaylee, I can't thank you enough for taking the time to write this outstanding review! Thank you for all of your positive feedback about our pricing (no commission, no consumer fees!) and how Bookeo has simplified class scheduling for your business and your customers. We look forward to continue working with you in the years to come. Shannon SS Stacie S. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Very happy customer for over a year!" June 6, 2022 5.0 I did a lot of research on different options. Bookeo by far is the best option. Other reservation companies want you to use their credit card processing system, or they want to design everything for you, rather than giving you control, or they make information hard to find without sitting through a demo and a hard sell. I love being able to use my own external apps and I appreciate being able to log in and make changes whenever I need to. Pros 1\. Functionality. The Bookeo software allows me to customize so many aspects of my reservation system, including pricing, special pricing, discounts, customer communication, discounts, calendar syncing, website integration, and so much more. Whenever I have something new I want to add or change, I find that Bookeo has an option for it, and it is easy to find and add. 2. Ease of use. I set up my booking system on my own and found that it was easy to learn and use. 3. Aesthetics. I embedded the booking platform into my website. It is a seamless experience for my customers and it looks clean and professional 4. Integration with other apps. I sync my Gmail and Square with Bookeo and it works amazing. It makes my life so much easier! Cons Nothing! Everything has worked great for me so far. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Bookeo I liked that I could set everything up myself and use my own external systems. I liked that there was a trial period to try it out and I didn't have to sit through a sales pitch. Review Source Response from Bookeo June 14, 2022 Hi Stacie, Thank you for sharing your amazing review of Bookeo. We appreciate you taking the time to share your detailed feedback and comments! We are thrilled to hear you found Bookeo easy to set up, use, and update when needed - and that it makes your life easier. Thank you. Shannon VR Verified Reviewer Barber Consumer Services Used the software for: 6-12 months ### "I like it, but could use a few tweaks." October 1, 2022 4.0 Customer service is great if you have an issue, problem or don't understand something with setting up or how something works, but as for suggestions or feedback, basically go around what your asking, suggesting, copy and paste a link or tell you it is what it is in a nice way in email. Pros Great for barbers, Clean and simple interface. Category dropdowns, next pages - no constant scrolling, Addition feature (to add add-ons with a service vs combos), Terms and Service included in Emails. The automatic booking cancellation, thank you message, Website integration Cons Does not work with service duration times, just intervals without a 45min time., No Sms Confirmation for Clients, Can not add additional wording to Reminders, Unable to check on multiple devices at the same time, Payment option choices not by Merchant. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Acuity - Only issue: alot of scrolling Square - Just Category Tabs vs collapsible categories, Alot of scrolling, Not a full description of the Services, No feature for add ons within the selected service, Multiple Appointment under 1 name, No deposit option Review Source Response from Bookeo December 13, 2022 Hi, Thank you for your valuable feedback. Please note that with Bookeo, you can force bookings to start at specific times, and also leave an automatic gap between appointments. If you need to set that the gap should be applied only to some services, then you could use another Bookeo product, that would allow you to set specific settings for each service you offer. You can add custom messages in the booking confirmation and reminder emails. The same account user can be logged into one device at a time. Multiple account users can log into their accounts simultaneously. A business can select the payment gateway they want to integrate and set their payment terms. Please do not hesitate to contact our support team if you need any further assistance Thank you again for leaving your review. Shannon RV Rod V. Proprietor Health, Wellness and Fitness Used the software for: 2+ years ### "We are a medical facility and Bookeo is by far the most versatile solution for running an office!" November 9, 2017 5.0 Everything under the Sun - and it always WORKS! Pros Where do I start?! The widgets you can embed into your own website are seamless and professional. The client experience is swift and clean. The follow-up and feedback mechanisms are top notch. The versatility in services offered, ability to describe and augment each service with special notices are unmatched. Pricing scenarios are so well thought out that you can have any type of situation and Bookeo has a solution to accommodate! When you match all of that with unbelievable Marketing choices such as; Gift Vouchers, Pre-Paid Packages, Promotion Codes (I could write an essay on this one alone) Marketing Campaigns, Re-Marketing (are you kidding me - nice!), MEMBERSHIPS including recurring billing, Customer Area, Reports, Email Marketing, Export reports, VIRAL Marketing with Social Media... I mean.. I'm out of breath and there is more... much much more! Cons I can't REALLY call this a 'Con', it's more the nature of the beast. It can take some getting used to knowing how to set this up. Having said that - it takes a LOT more from our past experiences to set things up and the main difference is that, in the past - we would spend tons of time getting the system set up and THEN... it wouldn't work properly. THEN - we had days and weeks of patient records that were all messed up and... well, what a nightmare! With Bookeo - there is a lot, that's true. The help files are indeed accurate and helpful - and the best thing is that when I did write into Customer Service, they were right on top of it and sent me the exact solution I needed usually within 24 hours if not sooner. We have been on and off again with Bookeo over the past few years (maybe 4 or 5?) and each time we leave thinking there is a better solution that just showed up..we end up right back here. If it ain't broke - don't fix it and in our experience, Bookeo is the ONLY one who is not only un-matchable in what they provide... but they aren't broken either! Bookeo is the best and I ain't going nowhere else ever again! Review Source Response from Bookeo November 16, 2017 Hi Rod, Thank you for the totally awesome review! So happy you are pleased with Bookeo and our support. Shannon VR Verified Reviewer CEO Non-Profit Organization Management Used the software for: 1-2 years ### "They accidentally deleted all our customers" April 22, 2024 1.0 Awful just so awful from the start, it never got better, it just got worse. I just can't imagine how it can get worse than this Pros none Cons Bookeo is not good and there have always been problems but now they have deleted all our members. DELETED ALL OUR MEMBERS! The huge cost of time and money to our business is enormous. All we got was a 'Its not possible to undo, sorry' Not even the hint they'd tried to rectify the problem or a proper apology. Avoid this incompetent bunch. Its not worth saving a few pounds it will cost you huge amounts of time and maybe all your customers. Review Source Response from Bookeo April 30, 2024 Hi, I searched through our ticketing system and found the email thread regarding this issue. Initially, you contacted our support team saying that you deleted your customer profiles. However, after a thorough investigation, we found that no customer profile has been deleted from your account. Subsequently, you stated that you actually merged customer profiles. To merge customer profiles, you must manually select the customer profiles you want to merge, indicate your intention to merge them, and when prompted by the system to confirm the merge - with a warning that the data of the selected customers will be combined into one record and that this action cannot be undone - you confirmed your intention to proceed. The system does not delete or merge customers unless a user explicitly chooses to delete a customer profile or merge multiple customer profiles. The user must also confirm that they want to proceed after being warned about the consequences of the operation. Regards Shannon LS Lana S. owner Cosmetics Used the software for: 2+ years ### "My company is loosing a lot of money because of this application and no support " May 2, 2018 2.0 NONE. JUST LOST LOTS OF BUSINESS, I WISH i NEVER STARTED IT. Pros no pros. Cons Its is no longer good. lately its been taking too long on my website and I am losing a lot of business because of it . It never used to be that way. Now customers leave my website without waiting for the Bookeo's application to load . I am looking for a new company as soon as possible . It literaly takes few minutes. noone wants to wait this long and b Bookeo has no phone # to call for support so if something happens to their app then you will have to wait a long tie to fix it because you can only contact them via email and you will lose a lot of of business. Over the years their app had been inconsistent and sometimes disappearing from my website for few days at the time. Lost a lot of business over the years because people have hard time booking their appointments and because their application is often loading very slowly or does not load at all days on and days off and no support to fix the problems fast. Don't waste your money. look for a good application that is stable and doesn't not make it difficult for your customers to book their appointments . with their application you will save pennies but lose thousands. I am truly fed up with it and taking my business elsewhere Review Source Response from Bookeo May 6, 2018 Hi Lana, I am sorry to read about the issues you are experiencing. You contacted our Technical Support Team reporting this issue and a couple of days ago, and they replied within less than one hour. Our Technical Support Team explained that your customers may not see the Bookeo booking widget integrated in your website because you placed it at the very bottom of a long web page. As a result, customers are required to scroll down a lot before they can see the booking widget. We highly recommend placing the widget at or near the top of the page. Additionally, our Technical Support Team tested the website page where you integrated the widget, and the widget loads in a fraction of a second. If you experienced delays in the past, these can occur if other scripts in your web page (such as the tracker you have for analytics) are slow in loading - this can slow down the loading of other elements in the page. If we can be of assistance, please do not hesitate to contact us. Shannon BG Becky G. Comms Chief Hospitality Used the software for: 2+ years ### "Appalling customer support" June 18, 2019 3.0 Generally good functionality and possibly the best for our purposes, but poor user experience with terrible mobile optimisation. And absolutely horrific customer service. I can't stress the latter enough, and it makes me feel very uncomfortable about dealing with them long term. Pros There is plenty of functionality that is helpful when managing a small outdoor adventure company. The ability to list different events, with promotional pricing, and individual messaging etc, is very much appreciated. It's easy to integrate with our Squarespace site, too. Cons The main thing that I dislike about Bookeo is their appalling customer service. We are currently in the middle of a situation whereby Bookeo keeps making repeated calls on two of our customers' bank accounts, filing 172 payments in one instance, before the customer was alerted to the fact she had no money left and put a block on her account. Even though this was clearly a business critical issue, I am still (four days later) failing to get any coherent response from Bookeo as to whether the problem has been isolated, and whether a fix has been applied. I have also failed to speak to anyone over the phone, and only receive piecemeal emails from people who are clearly in a different timezone, who are always new to the situation with no prior knowledge of what has come before. The other major 'con' of the software is that is very poorly optimised for mobile interfaces. Review Source Response from Bookeo August 5, 2019 Hi Becky, I am sorry to read that you had a bad experience with our customer support. We strive to provide the best customer support to our customers. I reviewed the email thread and our high-level technicians explained to you that the issue was due to a network error, which was later fixed. Also, they explained that the issue only affected your account and no other accounts. I see that you did reply to the email with the explanation, so I believe you have received our answer. We look forward to working with you in the years to come. Regards Shannon VR Verified Reviewer CEO Maritime Used the software for: I used a free trial ### "Echoing the sentiments of other reviews as to poor support" September 17, 2024 1.0 Pros The monthly fee option was the most appealing as opposed to commission based. Cons I would echo the other reviews here who found the support staff condescending. I sent several emails and wasted hours trying to get a phone call with support or sales to iron out some issues and questions to no avail. They prefer to waste time by email instead when a quick phone call would suffice. Bookeo also do not do live one to one demos like most providers and refused all attempts at a phone call to find resolution. A terrible performer. There are better alternatives available Review Source Response from Bookeo September 20, 2024 Hello, Bookeo differentiates itself from other platforms by offering several online Live Demos with pre-loaded sample data, all accessible directly on our website. We also offer a system for a low, flat monthly fee. Additionally, we offer a complimentary 30-day trial (no credit card required). In comparison, most of our competitors - that usually charge a % fee on bookings - do not provide free trials or self-service live demos, which limits businesses' opportunities to engage with the system directly. They typically rely on live demonstrations that are often followed by contracts, which restrict businesses from independently assessing their systems. We offer Sales calls if customers have general questions about Bookeo. It appeared that you had very specific and technical questions, therefore we asked you to send your questions by email. Unfortunately, we have not received further reply from you. Regards Shannon CW Christine W. Account Manager Real Estate Used the software for: 1-2 years ### "Very basic and no desire to improve" March 24, 2021 3.0 I thought it was going to solve problems, but it created a lot of new problems. We are actively looking for an alternative, but there are very few booking systems that do what we need. Pros The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration Cons You can only send a booking confirmation to ONE person - not a team of people. It doesn't integrate well with Zoom. It doesn't allow you to see what was sent to a customer. The support team are not remotely interested in raising improvement requests for their software. Support is average at best. Reason for choosing Bookeo The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration Switched from [Timely](https://www.capterra.com/p/142756/Timely/) The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration Review Source Response from Bookeo March 30, 2021 Hi Christine, Thank you for taking the time to leave a review. I read all the support requests you sent us and the timely replies from our support team. Please note that: - Bookeo sends the booking confirmation email only to the customer making the booking and not to all the participants. This feature works in a similar way for all the other booking systems. However, please note that you can use our API to send a booking confirmation email to participants. Unlike other booking systems, we do not charge additional fees to use the API. - The Zoom integration has successfully been used by many customers during the Covid-19 pandemic. It seems that you would like to send a Zoom link for non-confirmed bookings. As our technicians explained, the zoom link is only sent once the booking is confirmed. Again, this feature works in a similar way for all the other booking systems. Shannon VR Verified Reviewer Entrepreneur Entertainment Used the software for: 2+ years ### "Do not solely rely on bookeo" October 19, 2023 2.0 I'm deeply concerned and frustrated by my ongoing experience with Bookeo.com. For the past two weeks, I've been grappling with what appears to be a compromised account. Despite my efforts to communicate my concerns, Bookeo has not provided adequate support, and there is no customer service number to reach them.This situation has not only affected me but also risks defrauding others in my name. I urge caution and advise against using Bookeo as an online booking platform until they can ensure better security and responsive customer support.Account security is a vital aspect of any online service, and the lack of a customer service channel is a significant shortcoming. My hope is that Bookeo takes these concerns seriously and takes immediate steps to rectify these issues. Let's ensure our online experiences are safe and reliable. Pros Bilinguisme and the price was pretty good Cons UI in the back end is very old looking and makes you feel like you stepped back in time Review Source Response from Bookeo January 10, 2024 Hi, Account security is very important here at Bookeo. If a claim is made that an account has been compromised, specific proof of ownership documentation is required to transfer the ownership of an account to a new user. If the documentation is not provided, for security reasons, our Support Team is not authorized to transfer the account ownership. If you want to transfer the ownership of an account to a new user, please contact our Support Team and provide the required documentation. Regards Shannon AG Anthony G. Entrepreneur Hospitality Used the software for: Less than 6 months ### "our experience has been FANTASTIC" June 5, 2024 5.0 Pros we’re launching a boat cruise business this season. we used squarespace as a webhost, then completely set up our scheduling app with Acuity, which is the squarespace default scheduling app. it was very much a square peg in a round hole experience, we contorted every possible way to try and make the app work, but it was just not right. we cancelled that, and started over with square appointments, who touted some of the features we couldn’t find in Acuity, but then, when you really got into the details, weren’t applicable. we cancelled that, and started over in fresha, but realized their pricing was ridiculous. finally, we stumbled across bookeo, and the more we delved into your app, the more excited we became. instead of trying to somehow twist your app into letting us offer what we planned, bookeo anticipated every need, and even gave us options we hadn’t yet considered. instead of trying to adjust our business to work around the app, your app actually guided us in the process of launching our new business. your pricing is on point, and we haven’t come across any sneaky pricing tricks, which is a big relief, relative to most of the other apps we’ve tried. everything has been so straightforward, and so user friendly, we haven’t needed support yet. but in the event we do, we got a good feeling we’ll get what we need. thanks for this great app, which has really made a difference in launching our charter cruise business. Cons no complaints to date. ipsum lorem ipsum lorem Review Source Response from Bookeo June 10, 2024 Hi Anthony, We sincerely appreciate your valuable feedback. We were thrilled to read your glowing review of our booking system. Our team takes immense pride in their work, and we genuinely hope that it aids all our customers in smoothly managing and grow their business. Your feedback has shown us that we are on the right track, and we are truly grateful for your support. Please do not hesitate to contact our support team if you need assistance! Cheers Shannon BF Bruno F. Entrepreneur Entertainment Used the software for: 2+ years ### "Definitely the best Booking system on the Market" December 12, 2022 5.0 Almost perfect Pros Easy to use and deploy, fully customizable, EXCELLENT customer support. By far the best value on the Market. Cons Maybe the design could be slightly improve. But appart from that, I'm still searching, ;-) Reason for choosing Bookeo CLEARLY less expensive, while almost identical in terms possibilities. And an amazing customer service. Review Source Response from Bookeo December 15, 2022 Hi Bruno, Thank you so much for this amazing review! We are thrilled to hear that you are enjoying Bookeo. Shannon DW David W. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Happy customer for 7+ years" December 30, 2018 5.0 I have used the Bookeo booking platform for 7+ years. I operate a Segway Tour business, and this product does what I want it to do. It saves a significant amount of time as customers can complete their reservation online. Our sales and advance bookings increased significantly once we started using this product. When looking for a booking platform, I wanted one that DID NOT charge the customer a fee to make a reservation. I don't feel that a customer should have to pay an additional fee to do business with you. Pros It is fairly easy to set up. The cost is very reasonable. The monthly flat fee has not increased in 7 years. The customer support is all online, but the response time is fast. This booking platform meets all of the needs of my small tour business. Changes to tour schedules and other revisions can be made quickly and easily. The developer continues to add capabilities and features at no additional cost. The customer is not charged a fee or percentage of the cost to make a reservation. Cons There are some minor design changes that could improve the booking process from the consumer side. I would like to see some additional reporting features (eg. Charts showing which tour times are most popular for given months). Review Source Response from Bookeo January 8, 2019 Thank you for writing this amazing review, David. It's always been a pleasure working with you and your team. We agree, customers should not pay a fee to the booking system to make a booking. If there's ever anything we can help with in the future, you know we're always here. Thanks again Shannon VR Verified Reviewer Manager Entertainment Used the software for: 2+ years ### "Easy-ish to use Booking Software with limited features" September 28, 2020 3.0 While I respect the simplicity of Bookeo, it simply hasn't caught up with the times in terms of booking software. It's been the primary booking software for a lot of different industries for a number of years, but new competitors are prettier, more user friendly (on both customer and client side), and have more advanced features. Pros In terms of booking software, Bookeo is one of the most versatile and easy to understand. There is a bit of a learning curve but after that it's pretty simple. Bookeo is also pretty inexpensive. Cons I'm going to be real. Bookeo is really ugly. The interface looks like it was made in the '90s and hasn't been updated. It has pretty limited functionality even though you can use it for pretty much any booking service. Just dont expect too many options. Review Source Response from Bookeo October 12, 2020 Thank you for your feedback. From your review, it seems that you like how Bookeo is versatile and easy to understand. I am not sure which Bookeo product you are using and which features you require. Please send a support request to support@bookeo.com detailing the features you require for your business. We'd be more than happy to help. VR Verified Reviewer Instructional Technology Specialist Education Management Used the software for: 1-2 years ### "Easy to use for appointments and reservations" May 13, 2022 5.0 Our clients really like making appointments with our system. Pros Easy to book appointments. Syncs great with our calendar. The email reminders work well and are customizable. Cons The customer support is a bit lacking. I wish they were a bit more knowledgeable. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Review Source Response from Bookeo May 16, 2022 Hi, Thank you for posting this review! We are happy to hear that you've found our software easy to use and that your clients like making appointments with Bookeo. Thanks again! Shannon VR Verified Reviewer President & CEO Entertainment Used the software for: 2+ years ### "Great Customer Service" March 14, 2019 4.0 Pros I am always impressed with the speed at which I get my questions answered. The answers are thorough and obviously come from people who know the product intimately. Cons At times, I find the product hard to use. Bookeo is used for so many types of reservation style businesses, that sometimes I feel I need to compromise when trying to fit it into our escape room business. The reporting function of Bookeo could be better. Bookeo limits the date range on their reports to some pretty small time periods forcing me to request multiple reports when one would do. Review Source Response from Bookeo March 20, 2019 Thank you so much for the review! We're always focused on delivering the best possible customer service, so hearing that it's been working for you makes us happy. We also appreciate the feedback and your suggestions for improvement. If there's ever anything we can help with, please don't hesitate to reach out! Shannon Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.