# Page 3 | Bookeo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Bookeo the right Tour Operator solution for you? Explore 103 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/117299/Bookeo/reviews --- Bookeo 4.3 (103) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Bookeo ## Showing most helpful reviews Showing 51-75 of 103 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ani P. Owner Hospital & Health Care Used the software for: 2+ years ### "Book Anytime" April 5, 2022 5.0 Very happy with what I need it for, plus they have wonderful customer service. Pros The ease of set up & use. I can charge clients online without wasting time after the session. Cons To have more tools available the price increase is too high Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Because my clients didn't like the appearance. Review Source Response from Bookeo April 7, 2022 Thank you so much for this 5-star review, Ani. We are so happy to hear that you are enjoying Bookeo. We really appreciate you being a customer and helping to share the word about us. Please note that all features are enabled with all plans. Our plans are based on the number of resources, users and bookings/month. Please do not hesitate to contact us should you need any help. We're here for you anytime. Shannon NK Noel K. Office Manager Entertainment Used the software for: 2+ years ### "Great booking software for our escape room business!!!" August 18, 2018 5.0 Pros Tons of flexibility in moving time slots. We are able to really move a lot around based on when customers want to book. Great price. I don't understand what anyone thinks they will get out of other booking software that is better than what Bookeo has to offer. They keep adding new features. There have been a few things really needed that were added over the last two years. These were items we had requested. A lot of people complain about the customer service. While you may not be able to talk to someone, we have always received a response, and it has been nice to see features added that we were hoping for. Cons There is still one feature- Hidden Access where you can hide a time slot & have no idea it was hidden. We do this from time to time & have to keep track of it in another software. When a customer uses a gift voucher, if they don't use the entire voucher, the rest of the voucher can't be redeemed with the same code & they have to call us. Most people use the entire voucher in one purchase so it doesn't come up a lot. Review Source SA Stephanie A. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Bookeo is a Great Software!" October 22, 2019 5.0 I used Bookeo for a long time, and it was a great value for the money. I just outgrew the software, and needed something with more functionality. Pros This is a simple to use software, with no frills. It is perfect for a single or small business that doesn't need too many extras. Bonus -- add ons can be scheduled by the client, which is not the case for most software. Cons No membership function, and I'm not a huge fan of the way their text reminder service works. Alternatives considered [Full Slate](https://www.capterra.com/p/114652/Full-Slate/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Bookeo Value Switched from [Booker](https://www.capterra.com/p/90708/Booker/) cost Review Source Response from Bookeo December 16, 2019 Hi Stephanie, thank you for your review. Bookeo does offer a membership function. One of our technicians will reach out to you to explain how to set it up in your account. Cheers Shannon TO Tami O. Owner Entertainment Used the software for: 1-2 years ### "Decent software that could offer more features " September 30, 2020 4.0 Overall it’s fairly good software, but there is always room for improvement. Pros This software has several options that can benefit our industry (escape rooms) such as offering multiple booking options. Cons We have some unique situations that could use some more options for booking purposes such as applying promos to only certain groups of people. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[Resova](https://www.capterra.com/p/276369/Resova/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Bookeo Features, passing fees on to customers Review Source Response from Bookeo October 12, 2020 Hi Tami, thank you for taking the time to write this review about Bookeo and how it can benefit escape rooms. We also appreciate you choosing Bookeo not only for its features, but also for its pricing model. Unlike some of our competitors, Bookeo does not charge fees to your customers. We only charge a low monthly fee. If you have any questions or need assistance, please do not hesitate to contact us. Cheers Shannon LS Laura S. Office Manager Non-Profit Organization Management Used the software for: 2+ years ### "Excellent Customer Service" January 10, 2023 5.0 Mainly positive and the customer service is unparalleled. Pros I love that when I have an issue Customer Service responds very quickly and my issues always get resolved in a timely manner Cons It can be difficult to change a schedule if there are future bookings. For example when we go to or from daylight savings time it's a real chore to change tour times. Review Source Response from Bookeo February 2, 2023 Thanks again for being a loyal customer and writing this awesome review, Laura. We strive to provide superior customer service and we are very happy to hear that you are enjoying Bookeo. Shannon VR Verified Reviewer Senior Terminal Supervisor Used the software for: 2+ years ### "You do not have to look for another booking software" March 13, 2018 5.0 Keeping track of my tour activities Pros Bookeo is really a great software. In no time you will be able to put your tours online for booking. Great customer support via email. Cons It would be nice to have a customer phone number you can call if you need and answer right away, however that is just a minor thing. Review Source Response from Bookeo April 4, 2018 Hi, thank you for the great review. If there's ever anything we can help with, please don't hesitate to reach out. Thanks again. Shannon ML MARK L. IT Entertainment Used the software for: 1-2 years ### "TERRIBLE! TERRIBLE!! TERRIBLE !!!!" October 22, 2017 3.0 WHEN YOU START YOUR BUSINESS ONLY Pros NOT EXPENSIVE. BESIDES THAT THERE NO MORE GOOD THINGS TO SAY ABOUT THEM. THE ONLY THING I CAN SAY IS THAT THEY ARE AFFORDABLE. Cons THERE IS NO WAY TO TALK TO THEM TO SOLVE A PROBLEM, UNLESS YOU WANNA BECOME A CUSTOMER, THEN THEY OFFER A PHONE NUMBER. IF YOU ASK THEM FOR A HELP EVEN WHEN YOU ALREADY TRY EVERYTHING ON THEIR HELP PAGE, THEY STILL KEEP TELLING YOU TO GO TO THEIR HELPING PAGE OR WATCH THE TUTORIAL. AND IN THE MEAN TIME YOUR CUSTOMERS ARE GOING AWAY..... Review Source Response from Bookeo October 24, 2017 Hi, I reviewed the email threads sent to our Technical Support Team and I can see that we did provide answers after a few minutes after we received your emails. It appears that you were having an issue with PayPal, not with Bookeo. As our Technical Support staff members explained to you, Bookeo is integrated with PayPal and the integration works well for all our customers. However, we cannot provide support for PayPal, this is why our staff members asked you to please contact PayPal support. Upon checking with PayPal on our end, they confirmed that the agent that spoke with you gave out the incorrect information regarding PayPal Standard. I believe you should have now received a call from PayPal to example how Standard really works. I trust that the issue has now been resolved. Regards Alice SV Sharni V. Owner Used the software for: 2+ years ### "Does the job, but could it do better" July 13, 2017 4.0 If you book any kind of classes, this software does the job. Pros Manages multiple teachers and rooms/resources. Mostly easy to use Accessible from anywhere Can integrate into any site Takes payment for you. Cons Would be good to have a calendar format. You cant show the public the google calendar as it shows private info. I have had this software for over 5 years, and only seen one or two improvements. There are features it could do with but they do not seem to be working on it. Given that it is a subscription model, one would expect the software to be improved upon regularity. Back end could be friendlier. Not as mobile friendly as it could be. Takes a bit to teach staff how to find classes and create bookings in store. Review Source TR Terri R. owner Medical Practice Used the software for: 2+ years ### "Outstanding Support" April 28, 2021 5.0 RUNS my business. Extremely satisfied. Pros Full featured, mature software product. Cons Use of repeating events can lead to unexpected complications when updating or deleting. Would like to have ability to have TWO reminders for clients. Reason for choosing Bookeo ability to schedule clients and offer classes/workshops; customization, and ability to set reminders. Review Source Response from Bookeo May 3, 2021 Wow, thank you for taking the time to write this amazing review, Terri! We are absolutely thrilled to hear that you are extremely satisfied with Bookeo and that it runs your business. Please note that you can send two reminders to clients: one email reminder and a TXT reminder. Thanks again, Shannon SMM Sean McCoy M. Game Quality Manager Entertainment Used the software for: 2+ years ### "Bookeo for Customer" January 7, 2019 4.0 Pros The administrative side of bookeo is great! Very easy to navigate for our side. Everything is on a thin list, and it's easy to search for things. Cons The customer side of bookeo is a little less clear. Customers will often select the wrong date. Review Source Response from Bookeo January 8, 2019 Sean, Thank you so much for the detailed review! We love hearing this kind of feedback from our clients, and appreciate you taking the time to lay out your experience. There are a few settings that you can change in your account to solve the issue you reported. I will ask one of our technicians to send you an email about this. Never hesitate to reach out with any questions or suggestions! Thanks again, Shannon SH Sherry H. Owner Entertainment Used the software for: 6-12 months ### "Soooo glad I switched!" July 14, 2021 5.0 Pros Its reasonable priced and they are VERY on top of customer service. Dont be detered by their email based service. I have needed their help many many times and they always get back to me right away. Sherry Escape this boise Cons Honestly, so far nothing and Ive been using it for a year. Review Source Response from Bookeo August 2, 2021 Hi Sherry, Thank you for your review and for choosing Bookeo. It's great to read that you are happy with our low, fixed monthly fee and that you appreciate not being charged commissions or consumer fees. Please do not hesitate to contact us if you need any assistance. Thanks again Shannon KB Kelly B. Used the software for: ### "In love with Bookeo" April 3, 2016 5.0 THANK YOU BOOKEO!! After over 5 months of searching for a registration system, we finally found exactly what we needed with Bookeo. This system is easy to use for both the end user as well as administrators. The demo is seamless and allows for testing of all features ~ in fact the demo for the end user was so good that I signed up for a paid account before I even saw the admin side or spoke with anyone at Bookeo. It's that good. Once I got into the admin screens to begin setting up my system ~ I knew this was the system I had been searching for. Bookeo was the only product out there that had everything we were looking for in a registration system: flexibility in class scheduling, ease of use for the student, mobile-responsive, gift cards, multi pass packages, promotions, Mail Chimp integration, Stripe integration, and more - it just does absolutely everything we need! And the setup was so intuitive!! There was no waiting to meet with a "trainer" to begin setup, it's just so easy. All you have to do is know how to read. One of the BEST things about Bookeo is their customer service. I had many questions in our unique setup, and they answered every one of them within about an hour or less, and they answered them with actual answers that helped me accomplish what I needed to do. They solved everything I threw at them, expect for one minor thing. I cannot say enough good things about them. Oh! And their pricing is perfectly affordable. No hidden or extra costs, just one monthly fee based on a generous tier of registrations each month. Our students love it too. They love that it's so quick and easy to register for classes! And finally, I loved that I didn't have to wait to speak with anyone to get set up and begin using this brilliant product. Stop looking, get Bookeo. Review Source Response from Bookeo April 3, 2016 Hi Kelly, thank you for the awesome review!! We are so happy that you love Bookeo, all its great features and the Technical Support! If you have any questions, please don't hesitate to contact us -anytime. Alice RB Ramiro B. Education Coordinator Environmental Services Used the software for: 6-12 months ### "Bookeo delivers an amazing product!" October 12, 2016 5.0 The Pacific Marine Mammal Center is thrilled with Bookeo's online scheduling and reservation system! It has been very user friendly on both the administrative and customer ends. We were able to successfully integrate it onto our personal website as well as other social media pages very easily. The customer support has been fantastic as well! We have reached out several times and the Bookeo support team (especially Marcia Murphy) always answer the question fully, with supporting examples, within the hour! Bookeo also offers several features and functionality that allow us to make each of our 10 programs unique. Something that could make Bookeo better would be changes to its aesthetics. Overall, the product is reasonably priced, easy, and multidimensional and we would recommend it to any organization or user! Pros Ease, Features & Functionality, Customer Support! Cons Aesthetics. It would be a nice to be able to change the look and feel of Bookeo on our websites to match certain colors and themes. Review Source Response from Bookeo November 7, 2016 Hi Ramiro, Thank you so much for taking the time to write this review about Bookeo. We are currently working on a new UI. In the meantime, you can customize the look and feel of Bookeo with CSS. Our Technical Support Team will send you an email with instructions. Suzanne MN Mardi N. founder Education Management Used the software for: Less than 6 months ### "Poor Experience with Bookeo" March 18, 2017 2.0 I was a customer of Bookeo for about two months. During that time, I received horrible customer service. They would only answer questions via email. When they did return an email, your questions was never fully addressed. They claim the software is easy to set-up, it is not. Since they will not talk to you on the phone you are forced into paying hundreds of dollars for their set up service. If it is that hard to establish a new relationship with Bookeo, I sure wasn't willing to become dependent on their software just to receive the same treatment in the coming years. Canceling my subscription was a great decision and I found a much better product that is more flexible. Pros it looked professional on the surface Cons customer support Review Source Response from Bookeo March 20, 2017 Hi Mardi, I am sorry to read that you did not have a good experience with our technical support team. We strive to offer excellent support, and reply quickly to all the inquires. I reviewed all the support requests you sent us, and you never explained what you were trying to set up in your account or what was not working. Without this information, our Technical Support Team won¿t be able to help you with your inquiry. Also, we never sent you a quote for our set up service, as we never received the set-up questionnaire back from you. So, I am not sure what you are referring to in your review. If you decide to give Bookeo another try, you can sign up for a new 30-day free trial here: signup.bookeo.com As you know, all features are enabled during the free trial and no credit card is required to set up the account. In addition to this, we also offer a 30-day money back guarantee. Regards Alice JN Jennifer N. Owner Entertainment Used the software for: 1-2 years ### "Excellent product and the customer service is spot on! Hats off to all the staff!" May 16, 2018 5.0 For one affordable monthly fee our customers are able to book easily, and we receive the demographic information that we specifically selected and need in order to run our business better. Pros It is easy to use, once you get the hang of it. The reporting feature is invaluable to our business and our forcasting. I love the seamless integration with our website. Cons I would like to see a product that has more of the features that escape room owners need, and a bit of a better look on our website integration. Review Source Response from Bookeo May 29, 2018 Thank you for the great review, Jennifer! We work hard to meet expectations like yours, and we¿re happy to hear we hit the mark for you. We value and appreciate receiving our customers¿ feedback and suggestions in order to improve Bookeo. Please send your feature requests to help@bookeo.com. Thanks again, Shannon AB Asma B. Owner and Manager Education Management Used the software for: 1-2 years ### "Real good and easy. At the beginning it takes a bit to get used to it , but it is so worth it!" October 12, 2017 5.0 No more hassle with access sheets .I gained time and money. it is all in one place now. Pros \-very easy to use -access to the help functions and staff. They are always helpful and answer very fast. -manages all my customers and payments and courses -easy to create and update new courses -has plenty and plenty of functionalities that I chose or not to use. -price is very reasonable comparing to other alike Cons \-I wish it had more functionalities for one on one tutoring businesses. - every 2 year I would have to download my data cause it gets deleted, not the customers database though. Review Source Response from Bookeo October 15, 2017 Hi Asma, Thank you for the review! Happy to see you are enjoying the software. We strive to make a product that is great and easy to understand and use. Sarah KJ Kristian J. Project manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Very rich feature product. Excellent client support." July 28, 2018 5.0 Saves a lot of our time. Online payment gateway integration implemented very easily. But the customer support, one again, that is a team which replies literally in few minutes, just unbelievable. Have not seen such quick and quality responses in years. Pros Possibility to customize its feautures in so many ways. This helped us to adapt to our business process in the times of changing needs. Cons Visual part / UI interface really requires a revamp. This is valid for the admin and end user interdaces. Review Source Response from Bookeo August 1, 2018 Kristan, thanks for the great review! We appreciate the feedback. It's always been a pleasure working with you. As for the feedback on the UI design, please note that we are working on a new UI. If there's ever anything we can help with, please don't hesitate to reach out! Shannon DM Daniel M. Owner Events Services Used the software for: 2+ years ### "Just a huge thank you to Bookeo! We have been with you since 2012 and have been nothing but satisfied." October 19, 2017 5.0 Business has increased. Bookings come in at all hours of the day. No need to man phones 24/7. Pros Price is right. Easy to use. They are always updating and listening to their customers. Easy integration. My customers love using Bookeo to book their tour with my charter company. Zero complaints! Review Source Response from Bookeo October 24, 2017 Hi Daniel, Thank you for the review! Happy to see you are enjoying the software and that it has helped you increase your sales. Shannon SW Sara W. Game Host Leisure, Travel & Tourism Used the software for: 6-12 months ### "Ok" September 5, 2018 3.0 Pros It lets you visualize your bookings and differentiates what's booked and what's available. Cons Could be much easier to use and better to look at. For the cost, it just doesn't seem worth it. Review Source Response from Bookeo September 14, 2018 Sara, thank you for your feedback and your suggestions for improvement. We're always looking to balance Bookeo's large catalogue of features with overall ease-of-use. As for the "look", please note that we are working on a new UI. If there's anything we can help with in the future, please don't hesitate to reach out. Shannon DO David O. Owner Hospitality Used the software for: 6-12 months ### "It can be your solution" October 4, 2016 4.0 As other users of booking software agreed, bookeo does not have the nicest looking system, however the value for money is amazing. For counties were the payment gateways don´t take out your profit (I mean they are very expensive and you get charged to get your money on your local bank), bookeo is the best option to organize your tour company and give a professional service to your customer. Pros Excellent value of money. Lots of bookings for cheap. Lots of functionalities for middle and big companies. Multi language Multi currency Cons Old fashoned look Not individual buttoms to integrate into your webpage Not conected with latin american gateways Review Source Response from Bookeo October 12, 2016 Hi David, Thank so much for the review. We are currently working on a new Bookeo UI. In the meantime, you can customize the look and feel of the Bookeo widget with CSS. It is certainly possible to get direct links or widgets to specific tours in Bookeo. Our Technical Support Team will reach out to you with instructions. Bookeo is integrated with many payment gateways, and at the moment, for Colombian merchants we support PayPal and 2Checkout. Please do not hesitate to contact us should you have any questions. Cheers Alice ÉD Émilie D. Acupuncturist Health, Wellness and Fitness Used the software for: 1-2 years ### "Review on Bookeo " October 4, 2018 5.0 Pros Overall easy to use. Custumer's service really fast to respond and every time resolved the problem with courtesy. That's principally why I write the review today. Cons A lot of functionality but that's ok. It would be nice if it was offered in french. Review Source Response from Bookeo October 10, 2018 Émilie, thank you for the great review! Please note that Bookeo is fully translated into French and we also have French speaking customer support agents. Never hesitate to reach out with any questions or suggestions! Thanks again, Shannon PT Paul T. owner adn operator Sports Used the software for: 6-12 months ### "Average Booking Software" September 12, 2018 3.0 Pros The userface was attractive and kept our online bookings in line Cons the cost was a little high for the service provided. Lack of customer support Review Source Response from Bookeo September 14, 2018 Paul, thank you for taking the time to write your review. I checked our records, and the last support request we received from you was 3 years ago, in 2015. Our support team answered all your questions in a timely manner. If there's ever anything we can help with, please don't hesitate to reach out! Shannon GS Gail S. Owner and Manager Used the software for: Less than 6 months ### "I use Bookeo for trail ride bookings for my horse riding tours" June 25, 2018 4.0 It saves me a great deal of time making bookings, as customers can do this themselves. Having a payment facility is great as I have a lot fewer "no shows" as patrons have paid for the experience in advance. My customers like it because they don't have to wait for me to answer an email or return a phone call. Pros This is my first experience using a booking system for my horse riding business. The customer support is first class. My questions are answered promptly, fully, professionally and I have never been made to feel that I am asking the obvious although I think that has often been the case. Cons I have just started using the software, and have not found anything to dislike so far. As this is my first experience with booking software, I have nothing to compare it with. Review Source Response from Bookeo June 26, 2018 Hi Gail, thank you for the great review! It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available. Thanks again, Shannon Germán David O. General Manager Hospitality Used the software for: 6-12 months ### "Old Fashoned but very stable" November 14, 2018 4.0 Pros It's really easy to customize and create my products Cons Its desing goes below a 2018 customer interacting in a booking software Review Source Response from Bookeo November 15, 2018 Germán, thanks so much for taking the time to leave us a review! We appreciate the feedback. If there's ever anything we can help with, please don't hesitate to reach out! Shannon MB Michael B. Owner Used the software for: ### "Bookeo - A seriously amazing business appointment application!" March 10, 2016 5.0 I don't usually get excited or spend the time to write reviews of products. Generally software and or IT doesn't excite me however Bookeo is one exception. I spent months researching appointment software for my clinic but most products were hard to use on the back end (not intuitive) and or confusing to clients on the front end. Secondly, most other appointment apps are not seamless and its obvious to the end user that the appointment app is on another website. And then I found the Bookeo application.....its amazing, it looks like its part of your website, its easy to integrate if you have just basic web building skills and the back up/support service is incredible. The back end is intuitive and easy to understand and the marketing and social media promotions functions are terrific. I'm still finding other incredible functions within its management console many months later. I could go on and on but I wont bore you...but if you need an appointment app then Bookeo is your solution. You wont be disappointed. Review Source Response from Bookeo March 10, 2016 Hi Michael, Thank you for this great review! We are glad that you like Bookeo's seamless website integration and all the features that Bookeo offers. Our awesome Support Team is always happy to help you out, so please do not hesitate to contact us if you have any questions! Alice ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.