--- title: "Eptura Visitor Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Eptura Visitor the right Visitor Management solution for you? Explore 322 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/117329/Proxyclick/reviews/" page_type: "reviews" language: "en" --- Eptura Visitor 4.6 (322) [View alternatives](https://www.capterra.com/p/117329/Proxyclick/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of Eptura Visitor Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews JT Julie T Front House ManagerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “It’s great how we have a log of all visitors that have entered each site and when - we can draw trends from this data and plan for future as we know what days/times are busy.“ December 26, 2023 JL Jens L CEOPublic Relations and Communications, 11 - 50 employeesUsed the software for: More than 2 years. “We used a low-code platform and built an almost identical system ourselves. Since we do not expect any changes in our requirements, this is not a problem. But it is a great pity to part with a good supplier because of the greed of a buyer/company.“ October 25, 2023 JG Joe G OperationsConsumer Goods, 501 - 1,000 employeesUsed the software for: More than 2 years. “easy and reliable portal interface, Nice design and layout, visitor checkin experience kiosk and ipad, solves issue of security compliance and access control“ February 26, 2024 RA Rob A Manager, IT ServicesLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: More than 2 years. “I don’t even understand how you can justify the price increase as there’s been very little change, if any at all to the platform itself.“ October 20, 2023 JT Julie T Front House ManagerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “Now with proxy Click the check in process is seamless and convenient with QR codes and not to mention provides increased security for us.“ December 26, 2023 JW Judy W Health, Safety, Environmental ManagerBiotechnology, 51 - 200 employeesUsed the software for: More than 2 years. “sometime dashboard, iPad app and phone app don't communicate.“ July 20, 2023 MH Monique H Facilities ManagementNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “I also love the support of the help desk when we have questions.“ April 11, 2025 MS Manju S Data Labeling specialist Hospitality, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “I have only used this software a few time and I cannot comeup with flaw at this moment.“ December 28, 2022 ## Showing most helpful reviews Showing 1-25 of 322 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mark H. Used the software for: 1-2 years ### "An enhanced visitor experience driven by the team's insatiable appetite to innovate!" November 29, 2017 5.0 Pros Above all I am most impressed by the continuous innovation that accompanies a Proxyclick installation - it just doesn't ever stop and in my mind demonstrates just how committed and passionate the team is about their product. Proxyclick has elevated visitor management well beyond the simple act of registration... and incorporated notions of security, health and safety, brand promotion, customer communication and privacy. It is also the most globally-minded system we have found on the market... not just by incorporating multiple languages but also by paying special attention to the importance of design. The result is that users of any nationality can use Proxyclick very intuitively (at the kiosk or in the back office). The set up is simple, and the settings are very configurable (without adding needless complexity) to give administrators the flexibility required to customise the product by client (eg, personalised visitor badges or registration flows etc.). In an age where digital technology threatens to eradicate the role of people... it is very refreshing to have a digital technology on the market that compliments our teams' efforts on the ground and ensures they can deliver a more dynamic visitor experience where human interactions thrive. Cons Personal data, privacy and data security concerns are an ever-present concern for us and our clients. Not only do we need to contend with the threat of cyber attacks but also being compliant with new legislation (eg, the EU's General Data Protection Regulation). Proxyclick - as with all SaaS products in the marketplace - will therefore need to take their product to the next level to ensure it stays a best-in-class solution. Review Source GD Gustavo D. IT Automotive Used the software for: 2+ years ### "From Proxy click to Eptura Visitor" March 14, 2025 5.0 Visitors find it useful and easy to use, customization is good to present my brand rather than Eptura's, so it really shows as my company. Integration with other platforms is not as easy but doable. Connectors offer a lot more of compatibility and extra options. Pros Ease of use for visitors Quick setup Support response Cons Is not the cheapest in the market Changes from Proxyclick to Eptura have taken out some options I used to have and now require an extra fee Alternatives considered [Lobbyfix](https://www.capterra.com/p/201691/Lobbyfix/)[Envoy](https://www.capterra.com/p/143721/Envoy/)[Lobbytrack](https://www.capterra.com/p/80454/Lobby-Track-Visitor-Management/) Reason for choosing Eptura Visitor At the moment I tried Proxyclick, it was easy to setup and not as expensive as it is today, but the feature who brought me was the free trial. Review Source CK Chris K. Sysadmin Machinery Used the software for: 2+ years ### "Sales & Support Problems" July 26, 2023 3.0 Pros Easy to use. Robust features. Custom workflows. Cons Our experience with support has been poor. Their free trial only is available for their top price tier which resulted in accidentally purchasing a plan that didn't work for us and they refuse to cancel. Plan prices are hidden. The couldn't fix custom badges in regards to images added, we ended up having to delete the images and re-add them over and over, eventually gave up and reverted to text. More recently it took 2 weeks to talk to a human in sales. The ticketing system was in poor condition as they are migrating to a new system. The live chat support isn't recorded or any case created so the next person needs to start from scratch. Their competition is much less costly and offers the same features. Do not buy this product. Alternatives considered [Greetly](https://www.capterra.com/p/225877/Greetly/)[The Receptionist for iPad](https://www.capterra.com/p/133191/The-Receptionist-for-iPad/) Reason for choosing Eptura Visitor Already had their heritage product, needed to add a new site. Review Source JW John W. IT Lead Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Proxyclick helps us manage our visitors" February 7, 2025 5.0 Easy to deploy, setup, and go live. We were operational within days. Pros Easy to manage both expected and unexpected users. Adminstrators and Users are able to quickly plan for their visitors and manage the entire process including collecting critical information such as any training required for safety. Cons There's alot of options and configuration but that's a good thing. Its great to have the flexibility to make the sytem work for you. Alternatives considered [LobbySpace](https://www.capterra.com/p/166302/LobbySpace/)[LobbyCentral](https://www.capterra.com/p/60750/LobbyCentral/) Reason for choosing Eptura Visitor Features met our needs and allowed us to make our visitor management system more robust. Switched from [LobbyGuard](https://www.capterra.com/p/78770/Visitor-Management-System/) Cost, Features, Benefits of new product to help eliminate need sor staffing Review Source MH Monique H. Facilities Management Non-Profit Organization Management Used the software for: 2+ years ### "Very Pleased" April 11, 2025 5.0 The experience is great. I also love the support of the help desk when we have questions. Pros The fact that we can keep track of who is in our facility. Cons We have no complaints so far. Our experience has been good. Review Source René V. Used the software for: 2+ years ### "Proxyclick - Must have for Frontdesk" August 8, 2016 5.0 I am René Verhoef, 25y old and a active user of Proxyclick. my first experience with Proxyclick was implementing it for the company i worked for, as IT specialist i found Proxyclick very user friendly, the interface & information available on the website are very easy to understand, but as IT specialist there is enough in dept data to work with. This makes Proxyclick a unique tool for both the new and experienced employees of a company. The proxyclick expirience leaves a satisfied visitor, and saves the frontdesk a lot of registration time, this is why it pays itself back within weeks of use. on top of that it gives the Building service a unique enmergency list that's always up-to-date and user friendly, this alone is worth the buy. iv'e saw Proxyclick in company's from 10 to over a 100 employees, even as replacement for a frontdesk/reception. there is a lot of room for this tool to be a Must have for companys. Pros Professional user expirience Enmergencylist + App Notification SMS / E-mail on arrive Visitor badge / security by photo friendly user interface very helpfull support desk Cons Automatic graph (e-mail) each month with a top 5/10 of visited company's, or wich employee had the most visits etc. default no option for migrate the employee's(from other software) to Proxyclick enmergency list - it is posible when letting the employees sign in through proxyclick, yet not perfect. Review Source James M. Chief Technology Officer Financial Services Used the software for: 2+ years ### "We use it in multiple offices and never had a major issues." January 16, 2018 5.0 Was able to have receptionist leave their desk without having people need to wait at an empty desk helpless. Pros Text message notification. The ability for the guest to receive an e-mail that contains our wifi password. Cons The e-mails are sometimes slow to come through, but other than that not a lot. The delivery option (which is new) could be simplified to just be a single click, but its all nitpicker stuff. Review Source Response from Eptura January 23, 2018 Hi James, thanks for your review and feedback. Can you please send us an example of a slow email so we can analyze? Normally emails are delivered 1-2 seconds after processing. What we also witness is that they can be slowed down by anti-spam software installed at our clients, hence the importance to white list Proxyclick. And, thanks for the suggestion of the delivery option ! We plan to further improve the feature based on client feedback. So thank you! Julie P. Executive assistant Renewables & Environment Used the software for: 1-2 years ### "Making my job easier!" August 1, 2019 5.0 The experience is lovely! Our guests are super impressed with "our technology". They all want to have more info about it. It reflects the type of business we are! Pros Being at the reception of the building on top of many other tasks, Proxyclick made my job easier by "finding" the hosts for me. In the past, I used to have to call on office phone, then text, then call on cell phone, then try email and/or walk around the office to find the hosts. Cons Some customs screens can (and certainly will!) be more customizable. Ex. we have bilingual (french and english) guests and my custom screens requesting permission to include them in our mailing lists has to have both languages on it bacause we can't make one french and one english depnding on the chose language. Reason for choosing Eptura Visitor Price and simplicity. Also the call I had with the rep (I forget her name!) was very helpful! Review Source Romel Jose R. Supervisor de seguridad Used the software for: 6-12 months ### "magnificent application for the control of inputs and outputs within the organization." July 23, 2018 5.0 Pros Because of my Security work within my functions is to monitor the access of people to the facilities to maintain a good flow of people entering and leaving, this application allows me to elaborate the control of daily visitors as well as the hours that will be within the company, I can add information about them the system tells me in an individual way when the time of permanence expired. Cons Is an application of easy use, offers various functions to retract as much information as possible from visitors and save them in the database, allows a quick search of people who want to locate within the company, offers calendars to keep specific news of equal way is synchronized with my electronic mail where I can go receiving each of the notifications. Review Source Response from Eptura October 9, 2018 Hello Romel Jose, Thank you very much for your review. We're happy you're enjoying Proxyclick! Ray N. Used the software for: 6-12 months ### "Moving from a Visitor Checking book to ProxyClick Visitor Management!" May 9, 2016 5.0 In the past year we have successfully been running Proxyclick for our Business. It was a transformation from using a basic checking in book to a more Welcoming Kiosk iPad. We are very impressed with the overall functions of the system and its useful features. We have had lots of feedback from our own Customers and Visitors on how it works and they clever badge printer. I always give them ProxyClicks details when they ask for more information. About 3 months ago we bought an Evolis Primacy Black Printer for better badges and they are great Quality. The questions we have set also benefit our business like drink requirements and know Car Registration Plates for Guest who have parked on site. Overall we are very impressed with Proxyclick Visitor Management system and see it as a Key requirement to our Business. We couldn't recommend it enough! Pros Onsite Badge Printing, Drink Options, Registration Plate details, Booking in Management system, Visitor Alerts, SMS, Emails, Proxyclick App, Health and Saftey Forms, ID Badges, iPhone Passbook cards, Directions to our Business and lots more! Cons We run Beta versions of Proxyclick so we enjoy finding out the Cons to help others. This gives us and Proxyclick help when they are developing certain new tools for all customers to try. Some bugs can be a little annoying but every app has them so its not all bad! Review Source BC Bien C. System and Service Operations Analyst Information Technology Food Production Used the software for: 2+ years ### "ProxyClick" December 19, 2024 5.0 Overall, proxyclick has been very helpful in terms of our contractors and visitors coming in and out to our Plant and it does make our security guards life more easier. Pros 1\. Remote Registration 2. Onsite Check-in via iPad 3. Onsite Check-in via QR Code Cons nothing much i believe ProxyClick will release more good features going forward. Review Source JV Jan V. Project Manager - Business Analist Packaging and Containers Used the software for: 2+ years ### "Very useful product for the comfort of your visistors and for safety" April 16, 2024 5.0 I am happy that we use this product. It is very useful in several areas and gives a professional impression to our visitors. Pros It is useful to be automatically notified when your visitors have arrived. Also very useful to be able to respond to this with one click. Furthermore, the product is important in terms of safety: we always know who is in the building. Because this data is stored in the cloud, it is remails available in the event of emergencies. Cons Not really anything to mention. If there are problems, it has more to do with external matters than with Proxyclick itself. Review Source Response from Eptura May 21, 2024 Hi Jan, thanks for the great review! We're so glad to hear that Proxyclick by Eptura is streamlining and securing your operations, and that it's making a great first impression on your visitors. We really appreciate hearing feedback like this from our customers, and are excited to continue enhancing the visitor experience at your organization. The Eptura team RA Rob A. Manager, IT Services Leisure, Travel & Tourism Used the software for: 2+ years ### "Insane Price Increases" October 20, 2023 4.0 It very much feels like a bait and switch. Originally it felt like great value for the money, and it was an asset to our organization, but I don’t know if we can justify continuing with this product due to the price gouging. Pros Originally it was inexpensive and somewhat easy to deploy. Cons I am shocked and appalled that you increased the pricing 30% last year and now 60%, nearly 100% price increase in 2 years. I don’t even understand how you can justify the price increase as there’s been very little change, if any at all to the platform itself. I haven’t seen any new added features. There’s been no changes to the platform itself, I honestly cannot understand how you can justify this price. Reason for choosing Eptura Visitor Price, ease-of-use, set up and support Review Source VR Verified Reviewer Director, Information Technology, Corporate Quality and Compliance; Project Management Steward Used the software for: Less than 6 months ### "Delivered as promised. Impressed with the overall solution, support team, continued improvements" February 9, 2018 5.0 Pros Overall VMS functionality and feature sets. Compared four other VMS vendors based on our requirements, before selecting Proxyclick. Used trial period for three weeks and easily upgraded to the Large plan. Proxyclick was not the cheapest nor the most expensive. Their Help Center is very well done, informative. Support team is very responsive...online chat or phone. Very easy to setup. Used manual load for user provisioning instead of LDAP. Single Sign On (SSO) SAML was easy to setup. Integrates very well with Outlook Calendar and Email, Skype for Business, and SMS for scheduling and notifications. Not using Agreements, use of OneDrive was not necessary. Cons Manage Custom Screens interface was troublesome for us in the beginning and took some to do work with it during the trial period. We had to rebuild the sequencing for any custom screen changes. Was not a major issue. Could be more work if we have chosen the use of Smart Rules and more custom screens. I expect this will be improved. Proxyclick appears to continuous improve the functionality and ease of ease for their customers. Review Source Response from Eptura July 20, 2018 Thanks a lot for your review and feedback. If you experience any issues again in the future we're always here to help. EC Eric C. IT Specialist Information Technology and Services Used the software for: 1-2 years ### "Can't say enough about Proxyclick" October 20, 2016 5.0 I honestly cannot say enough about Proxyclick. Their customer service and the amount at which they they clearly value their customers is absolutely outstanding! We have had Proxyclick for about a year now, and the product keeps getting better and better! With new features introduced often, the company does an excellent job of communication so that customers aren't scared and have more than enough warning for any adjustments that may come to the software. As with every single company out there, every GREAT now and then there is a small glitch (We have only faced 2 in our time) but their response time and communication back and forth about the issue and status of the resolution of the issue is consistent and truly makes us feel like valued customers. If you are looking to make your business (or school in our case) feel more safe, while providing an excellent experience for your visitors AND your employees, stop looking because you've found the right company. The integration process was flawless & simple, maintenance takes zero effort on the customers behalf. We are so happy we have found Proxyclick and would highly recommend it to anyone. Review Source EM Erica M. Receptionist Financial Services Used the software for: 1-2 years ### "Great program!" July 25, 2019 5.0 Pros Our guests love being able to sign in and receive a badge when they arrive. It's great that a message is sent to the host when the guest arrives letting them know that their guest(s) has(ve) arrived. Cons It would be nice to have the program still running without the WiFi. Sometimes the connection isn't working and the program is useless at that point. Review Source Response from Eptura July 30, 2019 Hi Erica, Thanks for your lovely review! I've got good news about the Wi-Fi: our tech team just released a new update of the app, and the offline mode has been improved. Visitors are now queued on the iPad and will sync with the dashboard once the connection is back on. Make sure you've got the latest version downloaded on the iPad. If you have any other questions or remark, don't hesitate to write to support@proxyclick.com. Have a good day, Pierrine VR Verified Reviewer Receptionist Information Technology and Services Used the software for: 1-2 years ### "Proxyclick makes my job easier" July 24, 2019 5.0 Saves me a lot of time and saves the visitor and the host a lot of time. Pros \- Easy to use - Visitor doesn't have to wait, is signed in with 1 click - Proxyclick saves all data, recognizes the visitor on his next visit Cons Can't think of anything, there really aren't any disadvantages. Review Source RP Rachel P. Senior Assistant to COO Computer Networking Used the software for: 1-2 years ### "Uncomplicated" July 25, 2019 5.0 Generally, it is quick and easy to use, and problems have been limited. I have only had to ask for support once early on and the response was quick and accurate Pros Being able to add photos for my directors, so visitors know who they are meeting, also receiving an alert guest has checked in. Having packages logged once delivered Cons We have two sites and the visitor log is seperate for each, would be better if we could draw form just one address book. Force users to select from the previously logged visitor rather than creating an addional profile Reason for choosing Eptura Visitor unknown Review Source BL Bruce L. I.T. Manager Information Technology and Services Used the software for: Less than 6 months ### "Proxyclick - Easy to setup with lots of very useful features" July 26, 2017 5.0 Visitor visibility, with all details available at any time on a web site. Pros Even though we use the free version the support has been excellent. We like the ability to see all activity through a web site, including being able to amend visitor details, e.g. if they select the wrong host we can easily fix that. It is very easy to add hosts, i.e. all staff, and we get full details of each visitor including a photo. The legal disclaimer is easy to amend, as is the front screen that is representative of our group of companies. There are plenty of other features that are too numerable to mention. No other software seemed to offer the feature set or ease of use, especially for the price. And they also 'phoned me during the trial period to make sure that I was getting on just fine with the software! Cons Nothing major to complain about, but only very minor things, such as the Sign In and Sign Out buttons on the home screen could be ever so slightly more obvious. But nothing at all off-putting. Review Source Response from Eptura July 26, 2017 Thanks a lot for your review Bruce! AS Andreas S. IT Admin Automotive Used the software for: Less than 6 months ### "Proxyclick - Exactly what we were looking for" July 24, 2019 5.0 We were looking for some up to date visitor management system. By then our frontoffice personel was registering every visitor by hand and let them sign a piece of paper. When i found proxyclick and got in touch with the team we got invited to test the full version for some weeks. Long story short - proxyclick nailed it! Set up in minutes, very easy and intuitive to use and a fair pricing! Support is great too . Whenever i have a question i get a nice responce in minutes. Pros It's so easy to set up and use. We could easily customize it to fully meet our Company design guidelines. Cons The only thing we'd like to gete improved is to make the "Welcome mail" more editable. Right now the visitor can just be called by its prename. That's not common in german speaking countries and so we have to deactivate it until it's going to be fixed. Review Source Response from Eptura July 25, 2019 Hi Mr Silgener, Thanks for this review, we're happy you like Proxyclick. About the first name in the Welcome email: I understand how that's a problem in German and in some other languages as well. The good news is: it's on our roadmap and we plan to work on it! Have a good day, Pierrine TG Tim G. Sr. Business Support Specialist Mechanical or Industrial Engineering Used the software for: 6-12 months ### "What's not to like?" July 25, 2019 5.0 Pros This software has a lot to like. We were looking to put a more professional face on our sign-in process and Proxyclick did just that. The sign-in interface is very clean and easy to use. The SMS and email notifications make it easy to keep track of who is visiting. The daily reports are also very helpful. Proxyclick is a great product and the price isn't bad either. Cons This software is greatly engineered and easy to use. I can't think of a Con to list. Review Source Response from Eptura July 30, 2019 Hi Tim, Thank you so much for this great review! If you ever get across a "con", just let us know at support@proxyclick.com. Have a good day, Pierrine GH Gregg H. Compliance Officer Research Used the software for: 1-2 years ### "Exceptional Product and Great Customer Service" December 13, 2016 5.0 Our U.S. Company of 500 employees has used Proxyclick for over a year and we are very pleased. The software is easy to learn and use, the functions and features are excellent and customer service is responsive and informative. Our receptionist and employees easily learned how to utilize the software and our guests are impressed when they experience the benefits (i.e.: auto employee notifications). We plan to add additional office locations to our account and I look forward to adding more users/employees to the system. I highly recommend Proxyclick. This review was submitted voluntarily without receiving any benefits from Proxyclick. Pros Intuitive and easy to use. Cons Cannot think of any cons. Review Source Response from Eptura December 13, 2016 Thanks a lot for your review Gregg! Your feedback is very helpful. WS Walter S. Facility Manager Facilities Services Used the software for: 2+ years ### "Termination proxyclick for Sanofi 09/2023" October 23, 2023 1.0 Pros No response to any email addresses regarding the cancellation! No contact was made or confirmation of cancellation! Cons Proxyclick was terminated as of September 2023. To date there has been no response to this termination! Review Source MR MATTHEW R. associate director Construction Used the software for: 1-2 years ### "Small sized business review " July 22, 2019 4.0 great software both on the apple iPad and on the pc portal. Easy to set up and our client always comment on the software which is a bonus. Pros The address book and photo's of all visitors. Cons Possibly include a quick shortcut to log book for emergency purposes. For example in the event of a fire a quick register can be published at the click of a button. Review Source Response from Eptura July 23, 2019 Hi Matthew, Thanks for your review, I'm glad you like Proxyclick! About the quick shortcut to logbook for emergencies: good news, we have one! Once you are logged in the dashboard, look for a red siren icon at the bottom left of your screen. If you click on it, it generates a list with all your checked-in visitors. You can then verify that all visitors are safe and sound. Don't hesitate to contact us at support@proxyclick.com if you have any other question. Have a good one, Pierrine RV René V. Owner Used the software for: 1-2 years ### "Good performance, lots of features and a very nice support team, i recommend this product." July 11, 2017 5.0 Pros Easy to set-up, gives the visitors a great welcome while reducing workload on the frontdesk. becasue of security (ISO9001) we need to know who's inside, this software fit all oure needs within this subject. lots of updates / new features since we used Proxyclick, innovative company. Cons actually not much, but it's price is quite high if you want full features for 1/2 locations. love to see calendar intergration to a higher technical platform. Review Source Response from Eptura January 23, 2018 Thanks for the suggestion René. Yes we like the Outlook add-in too. Which email client are you thinking of? Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.