# Eptura Visitor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Eptura Visitor the right Visitor Management solution for you? Explore 322 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/117329/Proxyclick/reviews --- Eptura Visitor 4.6 (322) [View alternatives](https://www.capterra.com/p/117329/Proxyclick/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Eptura Visitor Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews JT Julie T Front House ManagerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “It’s great how we have a log of all visitors that have entered each site and when - we can draw trends from this data and plan for future as we know what days/times are busy.“ December 26, 2023 JL Jens L CEOPublic Relations and Communications, 11 - 50 employeesUsed the software for: More than 2 years. “We used a low-code platform and built an almost identical system ourselves. Since we do not expect any changes in our requirements, this is not a problem. But it is a great pity to part with a good supplier because of the greed of a buyer/company.“ October 25, 2023 JG Joe G OperationsConsumer Goods, 501 - 1,000 employeesUsed the software for: More than 2 years. “easy and reliable portal interface, Nice design and layout, visitor checkin experience kiosk and ipad, solves issue of security compliance and access control“ February 26, 2024 RA Rob A Manager, IT ServicesLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: More than 2 years. “I don’t even understand how you can justify the price increase as there’s been very little change, if any at all to the platform itself.“ October 20, 2023 MH Monique H Facilities ManagementNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “I also love the support of the help desk when we have questions.“ April 11, 2025 JW Judy W Health, Safety, Environmental ManagerBiotechnology, 51 - 200 employeesUsed the software for: More than 2 years. “sometime dashboard, iPad app and phone app don't communicate.“ July 20, 2023 JT Julie T Front House ManagerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “Now with proxy Click the check in process is seamless and convenient with QR codes and not to mention provides increased security for us.“ December 26, 2023 MS Manju S Data Labeling specialist Hospitality, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “I have only used this software a few time and I cannot comeup with flaw at this moment.“ December 28, 2022 ## Showing most helpful reviews Showing 1-25 of 322 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mark H. Used the software for: 1-2 years ### "An enhanced visitor experience driven by the team's insatiable appetite to innovate!" November 29, 2017 5.0 Pros Above all I am most impressed by the continuous innovation that accompanies a Proxyclick installation - it just doesn't ever stop and in my mind demonstrates just how committed and passionate the team is about their product. Proxyclick has elevated visitor management well beyond the simple act of registration... and incorporated notions of security, health and safety, brand promotion, customer communication and privacy. It is also the most globally-minded system we have found on the market... not just by incorporating multiple languages but also by paying special attention to the importance of design. The result is that users of any nationality can use Proxyclick very intuitively (at the kiosk or in the back office). The set up is simple, and the settings are very configurable (without adding needless complexity) to give administrators the flexibility required to customise the product by client (eg, personalised visitor badges or registration flows etc.). In an age where digital technology threatens to eradicate the role of people... it is very refreshing to have a digital technology on the market that compliments our teams' efforts on the ground and ensures they can deliver a more dynamic visitor experience where human interactions thrive. Cons Personal data, privacy and data security concerns are an ever-present concern for us and our clients. Not only do we need to contend with the threat of cyber attacks but also being compliant with new legislation (eg, the EU's General Data Protection Regulation). Proxyclick - as with all SaaS products in the marketplace - will therefore need to take their product to the next level to ensure it stays a best-in-class solution. Review Source GD Gustavo D. IT Automotive Used the software for: 2+ years ### "From Proxy click to Eptura Visitor" March 14, 2025 5.0 Visitors find it useful and easy to use, customization is good to present my brand rather than Eptura's, so it really shows as my company. Integration with other platforms is not as easy but doable. Connectors offer a lot more of compatibility and extra options. Pros Ease of use for visitors Quick setup Support response Cons Is not the cheapest in the market Changes from Proxyclick to Eptura have taken out some options I used to have and now require an extra fee Alternatives considered [Lobbyfix](https://www.capterra.com/p/201691/Lobbyfix/)[Envoy](https://www.capterra.com/p/143721/Envoy/)[Lobbytrack](https://www.capterra.com/p/80454/Lobby-Track-Visitor-Management/) Reason for choosing Eptura Visitor At the moment I tried Proxyclick, it was easy to setup and not as expensive as it is today, but the feature who brought me was the free trial. Review Source CK Chris K. Sysadmin Machinery Used the software for: 2+ years ### "Sales & Support Problems" July 26, 2023 3.0 Pros Easy to use. Robust features. Custom workflows. Cons Our experience with support has been poor. Their free trial only is available for their top price tier which resulted in accidentally purchasing a plan that didn't work for us and they refuse to cancel. Plan prices are hidden. The couldn't fix custom badges in regards to images added, we ended up having to delete the images and re-add them over and over, eventually gave up and reverted to text. More recently it took 2 weeks to talk to a human in sales. The ticketing system was in poor condition as they are migrating to a new system. The live chat support isn't recorded or any case created so the next person needs to start from scratch. Their competition is much less costly and offers the same features. Do not buy this product. Alternatives considered [Greetly](https://www.capterra.com/p/225877/Greetly/)[The Receptionist for iPad](https://www.capterra.com/p/133191/The-Receptionist-for-iPad/) Reason for choosing Eptura Visitor Already had their heritage product, needed to add a new site. Review Source JW John W. IT Lead Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Proxyclick helps us manage our visitors" February 7, 2025 5.0 Easy to deploy, setup, and go live. We were operational within days. Pros Easy to manage both expected and unexpected users. Adminstrators and Users are able to quickly plan for their visitors and manage the entire process including collecting critical information such as any training required for safety. Cons There's alot of options and configuration but that's a good thing. Its great to have the flexibility to make the sytem work for you. Alternatives considered [LobbySpace](https://www.capterra.com/p/166302/LobbySpace/)[LobbyCentral](https://www.capterra.com/p/60750/LobbyCentral/) Reason for choosing Eptura Visitor Features met our needs and allowed us to make our visitor management system more robust. Switched from [LobbyGuard](https://www.capterra.com/p/78770/Visitor-Management-System/) Cost, Features, Benefits of new product to help eliminate need sor staffing Review Source BC Bien C. System and Service Operations Analyst Information Technology Food Production Used the software for: 2+ years ### "ProxyClick" December 19, 2024 5.0 Overall, proxyclick has been very helpful in terms of our contractors and visitors coming in and out to our Plant and it does make our security guards life more easier. Pros 1\. Remote Registration 2. Onsite Check-in via iPad 3. Onsite Check-in via QR Code Cons nothing much i believe ProxyClick will release more good features going forward. Review Source MH Monique H. Facilities Management Non-Profit Organization Management Used the software for: 2+ years ### "Very Pleased" April 11, 2025 5.0 The experience is great. I also love the support of the help desk when we have questions. Pros The fact that we can keep track of who is in our facility. Cons We have no complaints so far. Our experience has been good. Review Source EF Emanuel F. Head of TechOps Information Technology and Services Used the software for: 1-2 years ### "Awesome tool!" December 20, 2024 5.0 Pros The seamlessness way that Proxyclick works. Cons The integration limitations. It would be far more helpfull if we had more integrations available. Review Source René V. Used the software for: 2+ years ### "Proxyclick - Must have for Frontdesk" August 8, 2016 5.0 I am René Verhoef, 25y old and a active user of Proxyclick. my first experience with Proxyclick was implementing it for the company i worked for, as IT specialist i found Proxyclick very user friendly, the interface & information available on the website are very easy to understand, but as IT specialist there is enough in dept data to work with. This makes Proxyclick a unique tool for both the new and experienced employees of a company. The proxyclick expirience leaves a satisfied visitor, and saves the frontdesk a lot of registration time, this is why it pays itself back within weeks of use. on top of that it gives the Building service a unique enmergency list that's always up-to-date and user friendly, this alone is worth the buy. iv'e saw Proxyclick in company's from 10 to over a 100 employees, even as replacement for a frontdesk/reception. there is a lot of room for this tool to be a Must have for companys. Pros Professional user expirience Enmergencylist + App Notification SMS / E-mail on arrive Visitor badge / security by photo friendly user interface very helpfull support desk Cons Automatic graph (e-mail) each month with a top 5/10 of visited company's, or wich employee had the most visits etc. default no option for migrate the employee's(from other software) to Proxyclick enmergency list - it is posible when letting the employees sign in through proxyclick, yet not perfect. Review Source James M. Chief Technology Officer Financial Services Used the software for: 2+ years ### "We use it in multiple offices and never had a major issues." January 16, 2018 5.0 Was able to have receptionist leave their desk without having people need to wait at an empty desk helpless. Pros Text message notification. The ability for the guest to receive an e-mail that contains our wifi password. Cons The e-mails are sometimes slow to come through, but other than that not a lot. The delivery option (which is new) could be simplified to just be a single click, but its all nitpicker stuff. Review Source Response from Eptura January 23, 2018 Hi James, thanks for your review and feedback. Can you please send us an example of a slow email so we can analyze? Normally emails are delivered 1-2 seconds after processing. What we also witness is that they can be slowed down by anti-spam software installed at our clients, hence the importance to white list Proxyclick. And, thanks for the suggestion of the delivery option ! We plan to further improve the feature based on client feedback. So thank you! Julie P. Executive assistant Renewables & Environment Used the software for: 1-2 years ### "Making my job easier!" August 1, 2019 5.0 The experience is lovely! Our guests are super impressed with "our technology". They all want to have more info about it. It reflects the type of business we are! Pros Being at the reception of the building on top of many other tasks, Proxyclick made my job easier by "finding" the hosts for me. In the past, I used to have to call on office phone, then text, then call on cell phone, then try email and/or walk around the office to find the hosts. Cons Some customs screens can (and certainly will!) be more customizable. Ex. we have bilingual (french and english) guests and my custom screens requesting permission to include them in our mailing lists has to have both languages on it bacause we can't make one french and one english depnding on the chose language. Reason for choosing Eptura Visitor Price and simplicity. Also the call I had with the rep (I forget her name!) was very helpful! Review Source tB thomas B. Clinical Trial Branding Lead Pharmaceuticals Used the software for: 1-2 years ### "Very good product" December 19, 2024 4.0 Very good experience, would definitely recommend. Pros Easy to use, simple and straightforward. Cons Sometimes communication is variable, could be improved. Review Source JT Julie T. Front House Manager Automotive Used the software for: 1-2 years ### "Best Visitor Management System" December 26, 2023 5.0 Pros We used to have long winded manual check in process that frustrated visitors and staff. With the amount of visitors coming in all day there was always queues at the front desk. Now with proxy Click the check in process is seamless and convenient with QR codes and not to mention provides increased security for us. It has helped us save costs as we don’t always need a receptionist to man the front desk. Visitors are always super impressed, has transformed the visitor experience. It’s great how we have a log of all visitors that have entered each site and when - we can draw trends from this data and plan for future as we know what days/times are busy. Cons Even higher level of customisation for certain features could be good for future Review Source Response from Eptura December 29, 2023 Hi Julie, thank you for sharing your experience. We're delighted to hear that our solution has enhanced your visitor experience and improved security for your organization. We appreciate your suggestion for even higher levels of customization for certain features. We value feedback from our customers, and we'll definitely take this into consideration for future enhancements! Thanks again, The Proxyclick by Eptura team. MD Michael D. Customer Experience Director Real Estate Used the software for: Less than 6 months ### "Great impact through utilising technology on customer experience" September 12, 2016 5.0 Using Proxyclick is so easy to use and will have a massive impact on the service you provide to your customers. It is a one stop shop for hosts to book their visitors in which then provides the visitors the information about the location and how they get there. This will not only make it easier form a process perspective but also provides the visitor the important information on how to get to the location or any other specific information. As well does it provide the front of house team all the data and the opportunity to focus on providing a great service and experience to its arriving visitor. The Proxyclick team has been great in helping us to launch this product as well being a great help providing feedback and suggestions on utilising it to the best where really quick in responding to any challenges or questions. Pros Positive pre-arrival email Pre-arrival SMS sent 2 hours before Email to hosts advising of visitor arrival contains photo of the visitor so they can easily find them in reception. Email to hosts allows hosts to communicate with reception by advising if they will be down in 5, 15 mins, or with a text message. Iphone app for hosts allows visitor arrivals to be sent as a push announcement with photo and similar reception communication tools as contained with the email SMS sent to host on visitor arrival Allows for reception teams to use tablets to check in visitors Allows for self-service check in through standalone terminals Emergency evacuation list can be printed to identify those visitors who have check in Once arrived at the destination the reception team is already awaiting the the guest and will be able to quickly sign him or her in as the details are already in the system. At the same time the host will receive an email or message informing him or her of the arrival of his guest which will provide the picture of the guest and also option to respond to the reception on how quick the host will be there. Cons There are no cons about using proxyclick Review Source Response from Eptura September 12, 2016 Thanks a lot for your in-depth review Michael! VR Verified Reviewer Business Analyst Higher Education Used the software for: 2+ years ### "Low-Maintenance and Easy to Use Visitor Management Solution" August 30, 2019 5.0 The implementation was simple and the support was great. It took us a while to settle on a particular printer model and badge paper but the solution itself has required little to no maintenance since going live. Our users love it and have taken full ownership of it. I would highly recommend ProxyClick if you have a need to manage visitors but don't require integration with a formal security solution such as Avigilon or CCure. Pros ProxyClick is very easy to use and has a clean UI. The standout feature is how easy it is to create custom check-in pages and flows. It prints badges to our specifications and allows our staff to easily monitor visitors from a central location. Cons Our workflow required use of a beta version of the app. This version wasn't entirely stable and increased the difficulty of managing the app. This has since improved. Reason for choosing Eptura Visitor ProxyClick is much easier to configure and use than the alternatives we reviewed. It also offers a better presentation on an iPad and allows for cleaner kiosks. Review Source JG Joe G. Operations Consumer Goods Used the software for: 2+ years ### "review of ProxyClick" February 26, 2024 5.0 Pros easy and reliable portal interface, Nice design and layout, visitor checkin experience kiosk and ipad, solves issue of security compliance and access control Cons to date have not find anything i dislike. Review Source Response from Eptura March 6, 2024 Hi Joe, thank you for your review of Proxyclick. It's great to hear that you find the portal interface easy to use and reliable. Our solutions are designed to address security compliance and access control concerns, so we're pleased to hear that these have been helpful for you! If you ever have any other suggestions or feedback, please feel free to share them with us. The Proxyclick by Eptura team RV Rene V. Owner Industrial Automation Used the software for: 1-2 years ### "Great and personal VM software, lots and lots of positive feedback from the visitors" January 11, 2018 5.0 automate the visitor check-in proces with the focus on privacy and safety - we push our safety guidelines withing the check-in proces so we make sure everyone that enters does understand and acept this. we save lots and lots of time, while we improved the speed and expirience for our visitors. Pros ease of use; all the employees pre-register their visitors with the outlook-addin, no extra software or accounts with the LDAP/SSO intergration. professional support; quick and to the point support on any question we had so far updates; been using Proxyclick for over 2 years now and must say that the updates are alway's on point, recommend 10/10 Cons would love to have a meeting plugin to sync woth other software, preferably as good as the outlook addin. this would benefit lots and lots of dubble work, last time i checked this feature is high in the to-do list within the upcoming future, so can't wait for this. Review Source Response from Eptura July 19, 2018 Hi Rene, thanks for your review and for your feedback! CP Christine P. Receptionist/Administrative Associate & Facilities Pharmaceuticals Used the software for: 2+ years ### "Easy check-in process" January 6, 2017 4.0 My company uses Proxyclick via receptionist check in, as well as, the self-check-in kiosk (when reception is unattended). The check in process is so easy especially when you can put expected visitors into Proxyclick in advance. Several of my former co-workers have started trying to implement Proxyclick at their new places of employment. Pros The software is very user-friendly. Cons Proxyclick doesn't always work happily with Firefox or Internet Explorer browsers. Review Source Response from Eptura February 17, 2017 Hi Christine, Thank you very much for the review and for the offline discussion we had around IE and Firefox when it comes to printing badges from the dashboard. As discussed together, it is important to ensure cookies are stored in your browser in order to print. Thanks again, Geoffroy (from the Product Team) CK Connor K. Sales and Marketing Administrator Furniture Used the software for: 2+ years ### "Just what we need." July 24, 2019 4.0 We use Proxy click to provide a virtual recepionist so that staff members time can be better focused on the intended work instead of having to look out for their visitors. Pros The best part of the system is that it is layed out in a very easy to manage way and is very easy to navigate, both the kiosk and the website side of things. Cons Will on a rare occasion not pull up the keyboard on the kiosk. Review Source SR Scott R. Operations Manager Information Technology and Services Used the software for: 2+ years ### "Proxyclick" February 1, 2017 4.0 We have been using the product for a couple of years now and have been very happy with it. We had some IOS issues at first but the latest version fixed it. I would recommend this to any small to med size company. Pros It is very easy to quickly check someone in and out. I really like the new kiosk software Cons Would like to see the ability to fully customize fields to suit specific needs. I.E. checking out keys or badges Review Source Response from Eptura February 4, 2017 Thank you for your review Scott. I will ask someone from our customer success team to contact you. It is possible to fully customize fields to meet your needs. Gregory EC Elizabeth C. Used the software for: 1-2 years ### "Loving it!" January 12, 2017 5.0 I really like not having to call my colleagues when their visitors arrive. It is the first time I've worked without a phone at the front desk and I find it very convenient. The odd visitor dislikes the system as not everyone is fan of smart devices. But it makes my life much easier dealing with colleagues and tenants. Pros Telephone freedom. I don't chase colleagues over the phone anymore. They are aware of their visitor's arrival and take care of them. Cons People not into technology find registering a nuisance. Review Source ZD Zachary D. Inbound Agent Expeditors Logistics and Supply Chain Used the software for: 6-12 months ### "AMS-Inbound" July 25, 2019 4.0 First I was not able to find information from customers.. Later I started to get very handy doing a good job with Proxyclick Pros You can view all options. There is always a good feedback and they are developing a lot of new tools to improve and it becomes user friendly Cons reloading take several times. Sometimes you can not find the information requiring customers and people often gets a little bit frustrated Review Source Response from Eptura July 30, 2019 Hi Zachary, Thanks for your review. I'm happy you like Proxyclick! Could you tell us more about your issue with reloading and finding more information at support@proxyclick.com? We'd love to understand how we can help you. Have a good day, Pierrine DB DeBorah B. Front Desk Reception Financial Services Used the software for: 6-12 months ### "Exceptional Customer Service" February 10, 2020 5.0 I love using this software. And any issues I did have in the beginning was taken care of by their excellent customer service team. They reached out to make instantly once I alerted them to the issue and continued to follow up until the issue was resolved. Pros The software is the easiest one I have ever used. its very user friendly Cons As of now I dont have negative to say about the software Reason for choosing Eptura Visitor Again I cant answer that question as I am just a tenant Review Source VR Verified Reviewer Managing Director Of Operations Retail Fuel Station Business Central Europe Facilities Services Used the software for: 2+ years ### "Easy, Fast, Professional" July 25, 2019 5.0 Pros easy to set up, easy to manage, easy to use professional look worked 100% reliable over the past 2 years Cons language selection for users on login screen not always self explaining Review Source FP Florian P. IT manager Food Production Used the software for: 1-2 years ### "A solution that works with visitors" January 19, 2018 4.0 A good image of the company to the visitors, a follow-up and a clear management of the visits, replace the paper book Pros The online management interface in the cloud and flexibility, compatibility with iPad models and smartphone notifications (sms and the app) Cons The lack of advanced customization, the limited range of thermal printers allowing color printing and price Review Source Response from Eptura July 19, 2018 Hi Florian, Thanks for taking the time to leave your review. May I ask what type of advanced customization you're interested in? We're always open to ways to improve Proxyclick. Is there any way I can help with finding a printer as well? Thanks TH Tiffany H. Receptionist Machinery Used the software for: 6-12 months ### "Works well." January 22, 2018 5.0 People can sign in and I don't have keep checking to see if they were let in. Pros I like that people can come in and contact the people that they want directly. Also that is sends me a message if the person will be up shortly Cons I don't always see the notification that someone has signed in. If my employee is out of their office they may not see notification and person is waiting in the lobby. Review Source Response from Eptura July 20, 2018 Hi Tiffany, thanks for your taking the time to leave your review and feedback. You can enable text notifications so hosts can receive check-in notifications when they're away from their desk. Here's a help article with more information: http://help.proxyclick.com/visitor-management/overview-notifications-manage/ Or just let us know if you have any questions and we'll be happy to help! Similar Products Featured