# Page 3 | Eptura Visitor Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Eptura Visitor the right Visitor Management solution for you? Explore 322 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/117329/Proxyclick/reviews

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Eptura Visitor

4.6 (322)

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Last updated March 13th, 2026

# Page 3 - Reviews of Eptura Visitor

## Showing most helpful reviews

Showing 51-75 of 322 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Senior Technical Analyst  
Automotive  
Used the software for: Less than 6 months

### "Great product and easy to use"

January 17, 2018

4.0

By implementing Proxyclick we managed to full automate our visitor check in process, from printing the badges to informing the host of their visitors arrival. This has reduced work load on the receptionist as it is completely a self managed process.

Pros

This is a great product and very easy to setup. The look and feel of the application is very clean and well thought out. The customer support team are very responsive and helpful.

Cons

There are a few features which are missing such as WIFI integration but I have been told this will be available soon. The price of this does sit a little higher than other products however you are paying a premium to have a highly polished product.

Review Source

BL

Bruce L.  
I.T. Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Proxyclick - Easy to setup with lots of very useful features"

July 26, 2017

5.0

Visitor visibility, with all details available at any time on a web site.

Pros

Even though we use the free version the support has been excellent. We like the ability to see all activity through a web site, including being able to amend visitor details, e.g. if they select the wrong host we can easily fix that. It is very easy to add hosts, i.e. all staff, and we get full details of each visitor including a photo. The legal disclaimer is easy to amend, as is the front screen that is representative of our group of companies. There are plenty of other features that are too numerable to mention. No other software seemed to offer the feature set or ease of use, especially for the price. And they also 'phoned me during the trial period to make sure that I was getting on just fine with the software!

Cons

Nothing major to complain about, but only very minor things, such as the Sign In and Sign Out buttons on the home screen could be ever so slightly more obvious. But nothing at all off-putting.

Review Source

Response from Eptura

July 26, 2017

Thanks a lot for your review Bruce!

GI

Grantley I.  
President  
  
Used the software for: Less than 6 months

### "Pretty simple to deploy. Had some issues with printer setup"

January 17, 2018

4.0

Pros

Technology is state of the art and provides a technically advanced method of visitor checkin. I particularly like the notifications sent to the host when a visitor comes to them in the office The record keeping system and reports summary at the end of each day is also very beneficial particularly because many people can be informed of the visitor activities at a location for each day.

Cons

Printer configuration was a bit tricky to install and made the installation process a bit longer than anticipated. The other issue was the fact that some visitors were skeptical of imputing information and pictures in the system and some complained that it was a bit more intrusive. They easily got around this after the first few interactions with the Visitor Managemenrt system

Review Source

Response from Eptura

January 23, 2018

Hi Grantley, thanks for your review and feedback. We're sorry to hear about your printer issues. Indeed as we are compatible with all printers but some are more complex to connect to. The easiest is to connect to are Airprint printers. It's good to hear that visitors got used to using Proxyclick. If needed, you can always deactivate the picture screen. However a picture is quite useful for security purposes (print on badge) and hospitality (host recognizes the visitor instantly in lobby).

AS

Andreas S.  
IT Admin  
Automotive  
Used the software for: Less than 6 months

### "Proxyclick - Exactly what we were looking for"

July 24, 2019

5.0

We were looking for some up to date visitor management system. By then our frontoffice personel was registering every visitor by hand and let them sign a piece of paper. When i found proxyclick and got in touch with the team we got invited to test the full version for some weeks. Long story short - proxyclick nailed it! Set up in minutes, very easy and intuitive to use and a fair pricing! Support is great too . Whenever i have a question i get a nice responce in minutes.

Pros

It's so easy to set up and use. We could easily customize it to fully meet our Company design guidelines.

Cons

The only thing we'd like to gete improved is to make the "Welcome mail" more editable. Right now the visitor can just be called by its prename. That's not common in german speaking countries and so we have to deactivate it until it's going to be fixed.

Review Source

Response from Eptura

July 25, 2019

Hi Mr Silgener, Thanks for this review, we're happy you like Proxyclick. About the first name in the Welcome email: I understand how that's a problem in German and in some other languages as well. The good news is: it's on our roadmap and we plan to work on it! Have a good day, Pierrine

VM

Vaibhav M.  
Inspector  
Animation  
Used the software for: I used a free trial

### "Our to go virtual receptionist"

December 24, 2018

5.0

Pros

Data management is the most crucial part of any business. One of my friend had software data management system for their own office receptionist. Some times its so cluttered with un useful data that sorting out was waste of everyone's time. I had read about Proxyclick and suggested him to go for a trial and use it. Its been 2 weeks now and he has already started to use it for all his business meeting needs. The ease in getting the data in spreadsheets with all the information needed, ability to share it over across the world in real time and sorting it for future reference is so easy that their company is already thinking of going full version

Cons

Initial user interface is very bland and not that attractive. Perhaps being used to spreadsheets and power points makes us fell that, but it works as intended

Review Source

Response from Eptura

March 28, 2019

Hi Vaibhav, Thank you for your message! Great to hear that you're enjoying Proxyclick. We've let the development team know your comments about the interface design.

TG

Tim G.  
Sr. Business Support Specialist  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "What's not to like?"

July 25, 2019

5.0

Pros

This software has a lot to like. We were looking to put a more professional face on our sign-in process and Proxyclick did just that. The sign-in interface is very clean and easy to use. The SMS and email notifications make it easy to keep track of who is visiting. The daily reports are also very helpful. Proxyclick is a great product and the price isn't bad either.

Cons

This software is greatly engineered and easy to use. I can't think of a Con to list.

Review Source

Response from Eptura

July 30, 2019

Hi Tim, Thank you so much for this great review! If you ever get across a "con", just let us know at support@proxyclick.com. Have a good day, Pierrine

BB

Buggi B.  
HSE.IS Coordinator  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Our visitors are impresses"

January 10, 2017

4.0

It is easy to set up if any troubles we get fast and valid support online from Proxyclick. We call our desk Nanna, she acts like a perfect receptionist and our guest do smile when then they check in. It is a professional tool, it gives us an overview of the guest we have in the house in emergencies, we can customize our desk as we like it to be. Furthermore, the product develops over time. We are satisfied with our 'Nanna'.

Pros

It is easy to modify to the needs and wishes we have.

Cons

Could be fun, it could talk to our guests as well ;-) I do not think that there are anything I do not like. But it would be nice if you had learning stuff, which I could use when I have to instruct my colleagues how to use the system.

Review Source

GH

Gregg H.  
Compliance Officer  
Research  
Used the software for: 1-2 years

### "Exceptional Product and Great Customer Service"

December 13, 2016

5.0

Our U.S. Company of 500 employees has used Proxyclick for over a year and we are very pleased. The software is easy to learn and use, the functions and features are excellent and customer service is responsive and informative. Our receptionist and employees easily learned how to utilize the software and our guests are impressed when they experience the benefits (i.e.: auto employee notifications). We plan to add additional office locations to our account and I look forward to adding more users/employees to the system. I highly recommend Proxyclick. This review was submitted voluntarily without receiving any benefits from Proxyclick.

Pros

Intuitive and easy to use.

Cons

Cannot think of any cons.

Review Source

Response from Eptura

December 13, 2016

Thanks a lot for your review Gregg! Your feedback is very helpful.

AB

Adam B.  
Receptionist  
Management Consulting  
Used the software for: 1-2 years

### "Great Environmental Friendly Resource "

July 25, 2019

4.0

My overall experience has been great. The system has replaced our paper sign in, and has created a more efficient and faster check-in system for guests to the office.

Pros

I like that it is user friendly, and has NDAs on it automatically for outside visitors.

Cons

I don't like how we have to pre-register everyone in the system, even returning guests.

Reason for choosing Eptura Visitor

QNomy is very expensive, very biggy, and customer service is absolutely no help.

Review Source

WS

Walter S.  
Facility Manager  
Facilities Services  
Used the software for: 2+ years

### "Termination proxyclick for Sanofi 09/2023"

October 23, 2023

1.0

Pros

No response to any email addresses regarding the cancellation! No contact was made or confirmation of cancellation!

Cons

Proxyclick was terminated as of September 2023. To date there has been no response to this termination!

Review Source

VR

Verified Reviewer  
Internal IT  
  
Used the software for: 1-2 years

### "Great and simple system for managing our visitors"

April 20, 2018

5.0

Easy managing of our visitors

Pros

the look and feel is very modern. Has been very stable. Alot of nice features. We use it on a daily basis with a Printer attached and it works great.

Cons

Not to much to say except would be nice if they could add support for Aerohive wifi integration for a better price

Review Source

Response from Eptura

July 19, 2018

Thanks a lot for your review! We really appreciate you taking the time.

MR

MATTHEW R.  
associate director  
Construction  
Used the software for: 1-2 years

### "Small sized business review "

July 22, 2019

4.0

great software both on the apple iPad and on the pc portal. Easy to set up and our client always comment on the software which is a bonus.

Pros

The address book and photo's of all visitors.

Cons

Possibly include a quick shortcut to log book for emergency purposes. For example in the event of a fire a quick register can be published at the click of a button.

Review Source

Response from Eptura

July 23, 2019

Hi Matthew, Thanks for your review, I'm glad you like Proxyclick! About the quick shortcut to logbook for emergencies: good news, we have one! Once you are logged in the dashboard, look for a red siren icon at the bottom left of your screen. If you click on it, it generates a list with all your checked-in visitors. You can then verify that all visitors are safe and sound. Don't hesitate to contact us at support@proxyclick.com if you have any other question. Have a good one, Pierrine

NLS

Nina Lørum S.  
Office Manager  
Internet  
Used the software for: 6-12 months

### "Proxyclick - practical Visitors Registration"

May 14, 2018

4.0

Pros

Easy to use for visitors. Most visitors like Proxyclick. Quick and good answers from your customers service. The Proxyclick portal is also easy to use for administrators.

Cons

Many visitors do not like the photo taking and skip is mentioned in very small text. Many also do not like that they have to enter e-mail and mobile number. They react to the fact that they have to spend time on entering so much information. Would like a quicker way and maybe choice if they do not want to enter e-mail adr. or mobile.

Review Source

RV

René V.  
Owner  
  
Used the software for: 1-2 years

### "Good performance, lots of features and a very nice support team, i recommend this product."

July 11, 2017

5.0

Pros

Easy to set-up, gives the visitors a great welcome while reducing workload on the frontdesk. becasue of security (ISO9001) we need to know who's inside, this software fit all oure needs within this subject. lots of updates / new features since we used Proxyclick, innovative company.

Cons

actually not much, but it's price is quite high if you want full features for 1/2 locations. love to see calendar intergration to a higher technical platform.

Review Source

Response from Eptura

January 23, 2018

Thanks for the suggestion René. Yes we like the Outlook add-in too. Which email client are you thinking of?

JM

Jeannie M.  
Receptionist  
Insurance  
Used the software for: 1-2 years

### "WE LOVE PROXYCLICK visitor management system!"

January 6, 2017

5.0

People, office, and guests to our building are always amazed and awed at the functionality of this system. From the notification capabilities to the small "goodbye" they get on the screen when checking out, many comments on what a cool system it is. Thank you for being a great business partner!

Pros

Ease of signing in, badge printing, notification of the host when guest checks in. (especially the text feature)

Cons

Long page-loading time. That is soon to be rectified, along with some other great improvements, including guests who are revisiting, ease of entering them upon their return visit.

Review Source

MH

Martha H.  
Member Agent  
Telecommunications  
Used the software for: 6-12 months

### "Proxyclick Review"

July 24, 2019

4.0

Overall 7/10. Wish there was a couple more features that would be helpful to our workspace, but great service/software overall.

Pros

Ease of use, easy to implement and show to new colleagues, fast customer support

Cons

Persistent technical issues, wish customer support could offer more indepth service.

Reason for choosing Eptura Visitor

N/A

Switched from

[Envoy](https://www.capterra.com/p/143721/Envoy/)

Used by BNYDC

Review Source

LK

Lynn K.  
Finance and Operations Intern  
Executive Office  
Used the software for: 1-2 years

### "Love Proxyclick"

July 24, 2019

5.0

GREAT! Easy to download reports for use

Pros

\- You can download reports - Track and manage visitors - Register visitors easily - Visitors like that you know their names

Cons

\- Cannot mass register guests easily - Not enough syncs - would love Klipfolio sync

Reason for choosing Eptura Visitor

\-

Review Source

CK

Connie K.  
Executive Assistant  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "ProxyClick"

July 25, 2019

5.0

Our overall experience has been great. It never crashes and it communicates with everybody.

Pros

I like that it is friendly and you don't need training on it.

Cons

Names of previous guests come up but you can't choose their name, you have to re-enter their information.

Review Source

Stephen S.  
  
Information Technology and Services  
Used the software for:

### "Very impressed with Proxyclick"

April 29, 2015

5.0

Proxyclick is an very well designed visitor management system that works well via web browsers and via tablets. We chose Proxyclick to handle visitors at our 55-person office in New York City. Our staff adopted the system quickly and the Proxyclick staff has been very responsive to the few questions that we had during implementation.

Pros

The interface is very intuitive. The new "recurring visit" feature is great. The printed badges are very professional looking

Cons

Even though visitor photos can be taken from a PC, we are anxiously awaiting the ability to take photos from am iPad kiosk.

Review Source

Response from Eptura

April 30, 2015

Thanks a lot for your positive review Stephen! We are indeed launching a new iPad app this summer which will allow to take photos and more. Gregory

SB

Sarah B.  
Human Resources Assistant  
Hospitality  
Used the software for: 6-12 months

### "Great !! "

July 24, 2019

5.0

Pros

I really like how easy it is for the user. It is self explanatory and makes checking in a quick and painless process for the guest. The fact that you can customize everything is great. It gives the company ease knowing who is in our building at all times.

Cons

I wish it was a little less expensive but other than that it has been a good purchase.

Review Source

Response from Eptura

July 30, 2019

Hi Sarah, Thanks so much for your review! We love to see how our clients customize Proxyclick to make it truly theirs. Have a good day, Pierrine

TG

Tyler G.  
Asset Manger  
Information Technology and Services  
Used the software for: 6-12 months

### "Quality Review"

August 25, 2016

5.0

Needed assistance with creating a extra template for badges. Reached out to customer support for assistance on showing me where to go to edit badges. Was able to find it myself and start editing do to the easy navigation of the site.

Pros

The ease of navigating thru the website made it really easy to find the category for creating a badge and the customization options that they give you are great. IM customer support is really good as well. Having the ability to talk to someone right away is always a nice feature.

Cons

I didn't like that I can only do 1 template at a time. It'd be nice to have more than 1 so that I can ahead of time create a template for a special event rather than waiting till the day of.

Review Source

Renny A.  
Product Designer  
  
Used the software for: Less than 6 months

### "An easy to use and attractive interface"

May 17, 2018

4.0

Pros

Check-ins are faster with Proxyclick and all the data is available on the web view that you can set up yourself.

Cons

Sometimes it takes a little too much time to go from screen to screen but other than that is been great.

Review Source

Response from Eptura

July 19, 2018

Hi Renny, thanks for taking the time to leave a review. We really appreciate it. Would you mind sharing an example of the time lag from one screen to the other? We're always looking for ways to improve Proxyclick so your feedback certainly helps. Thanks a lot.

CF

Christian F.  
IT Coordinator  
Automotive  
Used the software for: 2+ years

### "easy application to cover all relevant visitor management topics"

August 14, 2019

4.0

Pros

easy to use for admins, end-users and hosts. clear and powerfull handling.

Cons

maybe the printing of the labels can be improved a bit (high-level cons.)

Review Source

JB

Julie B.  
Supervisor  
Security and Investigations  
Used the software for: 1-2 years

### "overall it is a good product"

January 19, 2017

4.0

There are several things that I think would be beneficial to change. Proxy click does not auto update, you must manually click the button to see new check ins, expected etc. When we have to verify ID's and verify customers, often times it will revert instead of saving at that moment, and then it must be completed again. also when individuals successfully check in, there have been known incidences where they will just disappear off proxy click all together. If these things were fixed for bugs and issues it would be nearly perfect.

Pros

ease of use

Cons

glitches, missing information once complete, not auto updating

Review Source

BE

Birdy E.  
Admin  
Telecommunications  
Used the software for: 2+ years

### "Proxyclick"

July 22, 2019

5.0

I love it!

Pros

It is very easy yo use. My costumers love it!

Cons

There is nothing I do not like about it. It is a great product.

Reason for choosing Eptura Visitor

Very good product.

Review Source

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