# Page 4 | Eptura Visitor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Eptura Visitor the right Visitor Management solution for you? Explore 322 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/117329/Proxyclick/reviews --- Eptura Visitor 4.6 (322) [View alternatives](https://www.capterra.com/p/117329/Proxyclick/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Eptura Visitor ## Showing most helpful reviews Showing 76-100 of 322 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Jeffrey B. Security Used the software for: ### "Great way to stay on top of visitors to the company." January 28, 2016 4.0 As a former Homeland Security supervisor I can attest to the ease and accuracy of this system. We have a big flow of visitors everyday and Proxyclick makes it easy for me to see who's here, who's due, for how long the stay is, etc. They employees who have appointments coming can add them or they email me and I can add them to the system. It take just seconds. You can add an individual or a group, (that's really handy). This also makes it easy to know what visitors I have on property in case of an emergency. Ours is attached to a Dymo label writer that prints our visitor badges with time sensitive stickers. I can also give access badges to employees that forget theirs and just put the info in the system without having to print a visitor badge. This system gives me the freedom to just look to see how many I have in the building with a glance. Tells me if someone has added a visitor that may be a last minute add. It will email the visitor a reminder of the appointment, auto emails the employee when the visitor checks in, as a section for notes with the visitors name for any "special" instructions. I can go on and on with praise but will only add this, Customer Service is OUTSTANDING! I have a constant connection with them. I've never waited more than 3 minutes for a response via they "live chat" on the system page itself. These folks are true professionals. They will listen to your suggestions, (one of mine was put into use) and do all they can for you. I always feel like a valued customer with them. Review Source GH GREGG H. Compliance Officer Used the software for: 1-2 years ### "Reliable and very effective guest management tool " April 4, 2018 5.0 Pros Very robust software. We found there are more features that we need, so we're able to choose what to use. Bulk uploading user data is a great help, and managing multiple locations is easy. Cons No flaws have been discovered yet. Initially setting up the iPad can be tricky, but our IT department got it working within an hour. Review Source Response from Eptura July 19, 2018 Hi Gregg, thanks for your review! And we're happy your IT department was able to set up the iPad. Our support team is always happy to assist if there's an issue so please don't hesitate to reach out! JK J K. Office Service Manager Management Consulting Used the software for: 6-12 months ### "Improve Operational Efficiency to your Reception Team" January 12, 2017 5.0 If you're looking for a user friendly, time efficient system to manage guest check in, check out and notification experience, then this is a serious product to consider. Our Front Office staff spend less time on admin and can now focus more on the guest experience because the software does it all for us. Pros Easy to use Great customer support Cost effective Easy installation Automation of tasks once set up Cons Not so much a "CON" but a suggestion. It would be good to be able to use the same system to manage small assets using a loan system... A simple example, someone checks out an umbrella and proxy click records this transaction and then when it's returned, the system logs the assets return. Review Source RB Rachel B. Technical Analyst Used the software for: 1-2 years ### "It is always a pleasure reaching out to Proxyclick Support. " September 28, 2017 5.0 Pros Software is easy to use and navigate. But what is great is - every time I have a question or issue I know that the support team will help me in a quick and friendly way. Cons I would love a quicker integration between out 2 locations in Proxyclick. Currently when we set up a colleague we need to do it in 2 separate locations - causing many more mouse clicks. It would be great to have a checkbox on the new colleague set-up screen to also enable access in our other location. Review Source VR Verified Reviewer Logistics Coordinator Used the software for: 6-12 months ### "Everything works good except the bluetooth printer" January 19, 2018 4.0 Main benefits are the easy use and how fast you get notifications on your phone or email Pros customer service is fast in resolving your issues and l like that it texts me when someone arrives. I also wonder if there is a way to text other users when they get a visit Cons the printer does not really work. The quality of the printout is very bad. I tried to solve this issue with both Proxyclick and the manufacturer of the printer and none could resolve the issue. Review Source JA Jeff A. IT Manager Automotive Used the software for: 2+ years ### "Great product!" July 22, 2019 5.0 Pros Very user friendly. Easy to configure and manage multiple sites. Cons Need the ability to include MP4 videos for visitors. Review Source kB kayla B. Administrative Assistant Civil Engineering Used the software for: 6-12 months ### "Thank you!" July 25, 2019 5.0 We are a large firm and this helps us know who is in the building if there is an emergency. Prior to using Proxyclick - we had someone come in and pretend they were visiting an employee. This person stole an employee's keys and wallet - by the time she realized, thee thief had already gone to her house and cleaned it out. We felt this was the best time to take better precautio Pros I like how user friendly it is, how quick it is and the endless features! Cons truthfully, there is nothing I can complain about! Review Source JL Jose L. Site Supervisor/Security Security and Investigations Used the software for: 1-2 years ### "Thumbs up to Proxy" January 12, 2017 5.0 I have a great experience with this application, it was a process getting used to the new format but I like the fact that you can change what you need displayed on the home screen. I do not like the time it takes to run a daily badge count for daily audits I wish a tally of guest and contractor badges displayed on the corner somewhere for the end of each shift. Other than that it really is a good app and keep up the good job, thanks proxy guys! Pros Very Flexible and multitasking. Cons does not give you a tally of guest/contractor badges for each shift. Review Source YV Yannick V. L2 Server Infrastructure Engineer Telecommunications Used the software for: 2+ years ### "Much more than just a visitor management system" July 22, 2019 5.0 Pros ProxyClick offers a lot of integration possibilities such as MS Teams, Cisco ISE, Skype,... which are very useful both for the visitor as for the host. The host can be informed via multiple platforms that his visitor has arrived and the visitor enjoys the automated process for Wi-Fi guest account creation. The integration with both ADFS and Azure AD is seamless. Cons In the past there was a security concern related to the data being kept from visitors which has been solved now by the implementation of the retention period. The user sync has a minor flaw that the phone number must be in the E.164 format, while other applications used in the company require a different format. Although E.164 is a well known format, it might give issues if you can't use it due to other standards. Review Source MS Melina S. Team Coordinator Banquet & Event Services Biotechnology Used the software for: Less than 6 months ### "Visitor Management" October 20, 2023 4.0 Pros easy to use, good overview, modern, flexible workflow Cons one platform for Proxyclick and Condeco together, not two separate Review Source Dimitris P. Sr. IT Engineer Maritime Used the software for: Less than 6 months ### "The best visitor check-in product you can buy today." January 17, 2018 5.0 Streamlined visitor check-in process. Logging of the visits for reports. Professional invitations. Pros Ease of use, easy setup. User friendly. Reliable and professional looking. Minimal to none IT support needed once it is set up. Cons Even though we like the ease of use and reliability of an iPad, we would like to have the option to opt- for a cheaper android tablet. Review Source IS Islahuddin S. Network Engineer Used the software for: 6-12 months ### "Product is easy to use and have alot of great functions." January 16, 2018 5.0 Easy check in, easy way to track guest, user friendly check in. Pros User friendly, Good, better, best never let it rest. If you're truly serious about reaching the potential of your business try it. Cons none working pretty well in our system, we been trying this product for 5-6 months, doing best in our environment, i would recommend this product. Review Source Response from Eptura July 19, 2018 Hi Islahuddin,. Thanks a lot for your review! RS Rita S. Technical Communications Coordinator Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Proxyclick : The Perfect Solution for Visitor Management" February 23, 2017 5.0 We set up Proxyclick on an iPad Pro in our lobby due to cutbacks, we had reduced our staff and no longer had a front desk receptionist. Proxyclick was easy to setup, our clients and visitors loved the interface, and there was not any downtime over our year term that affected our business. The Proxyclick team is quick to offer support and resolve any issues to make sure you are always up and running. Thank you and keep up the great work! Pros Easy setup, easy to add visitors, excellent communication via email and text to alert people that their visitors have arrived. Cons The option for a courier/delivery button on the main screen would be a great addition. Review Source QD Quan D. Telecom Manager Banking Used the software for: 1-2 years ### "A must have tool for the Lobby Desk." July 24, 2019 4.0 Product is great, keep us and the guests connect. Pros Easy to use and setup. The software run pretty reliable. Cons I have to login to make sure the device is On-line. Reason for choosing Eptura Visitor Quick deployment and the trial out worked great. Review Source CT Clare T. Purchasing Manager Information Technology and Services Used the software for: 2+ years ### "Excellent Customer Service! " September 1, 2016 5.0 Every time I have a question I receive an answer from the Proxyclick team so quickly! Very informative and easy to work with, I would recommend this software to anyone looking for a great visitor management solution. Pros Easy multi-location management! Review Source Response from Eptura September 1, 2016 Thank you Clare, it's a pleasure to work with you! RV Richard V. Cyber Security Analyst Financial Services Used the software for: 2+ years ### "Great product" July 25, 2019 5.0 Pros I'm really amazed at how easy it is to use. So simple to load visitors. Really clever that visitors have to read a NDA on the IPAD, and then they have to take a selfie as well. Clever piece of software. Cons Bit of a hassle when the kiosk has to be rebooted, and then getting the users to type in the code, which I prefer above credentials. But this is more of a user issue than a product issue. Review Source AP Adam P. Sr. Accounting Manager - Consolidations Leisure, Travel & Tourism Used the software for: 6-12 months ### "Intuitive Guest Management" May 2, 2019 5.0 Proxyclick has been a great way to manage and track guests. Pros As a user, I found the software super easy to use and no instruction was needed. Very intuitive. It will also store your visitors so if you have a routine visitor you don't have to input all of their information each time they visit. Cons I've liked everything about it so far and haven't had any issues. Review Source VB Veraessa B. Lead Security Officer Security and Investigations Used the software for: 6-12 months ### "Good but could be better" January 21, 2017 4.0 For the most part the program is super easy to use. I wish however that there was a way to scan an ID and it automatically attach to the person instead of having to go in and manually verify the ID. Other than that I like proxyclick. Pros Like the ability to enter a name and extend the persons access for however long needed and not having to manually enter it every time the person comes in. Cons I don't like having to go back in and manually verify ID's.. Very easy to forget. Review Source Response from Eptura February 4, 2017 Many thanks for your review Veraessa. You'd be happy to hear that we are working on an ID scanning solution. I hope it will simplify your work. Gregory NH Nick H. IT manager Machinery Used the software for: 6-12 months ### "Easy to use product" July 22, 2019 4.0 Pros Started out with basic version and upgraded to be able to print badges. Like the product and would purchase again. Cons The badge printing with the brother printer will stop working every 1-2 months and needs to be reset. Reason for choosing Eptura Visitor The trial period and once we were setup and knew how to use it made it easier to add on the badge printing. Review Source TP Taryn P. Secure Solution Security and Investigations Used the software for: 2+ years ### "Security Personnel" January 23, 2017 5.0 Easy to function, convince, no issues to complaint about, use on daily bases, work performance tool, makes my job easy access to find and search for employees, companies and clients. Pros Easy to search and pull up information. Cons None at this time. Review Source Response from Eptura February 4, 2017 Thank you Taryn! CP Cynthia P. Administration Automotive Used the software for: 6-12 months ### "Proxyclick " January 6, 2017 5.0 When visitors come into our company and stop at my desk i say please sign in on the Ipad Air and they smile "Wow" they say this is really high tech and i haven't seen many suppliers with something like this... when the Visitor Label prints with their picture and WiFi password on it... they just smile. I convey to them we are traveling on a "cloud" the same as the automotive industry. Pros it's just great, should a customer ask i gladly forward the postcards that have been forwarded to me for future business for Proxyclick Cons when the internet connection is down but that can happen with any technical device Review Source VD Valérie D. Office Assistant Consumer Services Used the software for: 2+ years ### "Professional for Reception" March 7, 2017 5.0 It is a very complete and easy to use software. Our users and our viewers are always very happy to be able to use the software. Proxyclick is highly recommended for every company. Proxyclick has many more features and that makes Proxyclick interesting software. Review Source PE Panait E. Projections Operations Manager Used the software for: ### "Proxyclick Visitor Management " December 23, 2014 5.0 Hi, From the beginning is clear what Proxyclick is offering, a lot of functions, like: - The possibility to add more sites, - Address book import-this comes with and .xls template to easy copy/paste, adding visitors, - Notifications over text and email, the possibility to respond directly from email notification, - Export visit report, - User rights security politics, - Inviting people, create visitor or visitor group, - Ticketing platform, - etc. One thing that needs to be cleared is payment for text notifications, and this needs to be without Proxyclick involved, between the company that use it and their provider. User Interface is simple and intuitive for non-tech people. Regards, Emilian Review Source Response from Eptura December 23, 2014 Thank you for your enthusiastic feedback Emilian. Note that we include 'standard' notifications in our monthly fees. Proxyclick allows to send more than 1 SMS for every visit, example: - you might want to send a text message reminder to your visitor 2 hours before the meeting - security might request to receive an SMS for every single visitor checking in - both personal assitant and host need be notified via SMS - if a visitor does not check out, you might need to SMS security .... Customers can buy extra notifications credit online for such intense usage. We work with a company called Twilio, which manages all SMS notifications. Kacie C. IT Manager Insurance Used the software for: I used a free trial ### "Fantastic Product and Provider" May 20, 2016 5.0 We went from a paper based sign in sheet to Proxyclick. The company was flexible in working with us, providing fantastic support along the way and was always responsive. It's easy to use, has great features, and has made the change nothing short of seamless. It has shown our company how great a software vendor can be. For example, we have provided feedback and seen it upgrade in the next release only a few weeks later. We highly recommend this product and this company! Pros Easy to use Easy to administer Great design FANTASTIC Support Great uptime Feature Rich Responsive Cons I honestly have nothing. They have been nothing but superb and we have been on their system for 9 months without any complaints. Review Source Response from Eptura May 23, 2016 Thanks a lot for your fantastic review, it means a lot to everyone in the team! SP Samuel P. Advisor Dairy Used the software for: 6-12 months ### "Help us with all visitor" July 18, 2017 4.0 none Pros Easy to use and to configure, Easy to use and to configure, Easy to use and to configure,Easy to use and to configure Cons App cash something and need to be reconfigured, lost wifi connexion, doesnot always print label. need new update Review Source Response from Eptura July 21, 2017 Hi Samuel, Thank you for your review. This is very useful. We are aware of the issues you encountered on the iPad app. These arise under specific configurations and will be corrected in our next update. I can send you a private version of this new update. I sent you instructions for this on your email. Thank you, Geoffroy Product Team Similar Products Featured