# Page 6 | Eptura Visitor Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Eptura Visitor the right Visitor Management solution for you? Explore 322 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/117329/Proxyclick/reviews

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Eptura Visitor

4.6 (322)

[View alternatives](https://www.capterra.com/p/117329/Proxyclick/alternatives/)

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Last updated March 13th, 2026

# Page 6 - Reviews of Eptura Visitor

## Showing most helpful reviews

Showing 126-150 of 322 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AK

Allison K.  
Receptionist  
Airlines/Aviation  
Used the software for: 6-12 months

### "Amazing, easy & fun!"

July 18, 2017

5.0

When there is a rush of guests, it's quite easy because the software will automatically send a notification email to the host. Also, it is quite easy to have guests looked after quickly and efficiently.

Pros

I find it is very user-friendly for both the guests signing in and also for employees registering guests.

Cons

I find there are a few glitches when the app is left on too long, as well as they CHECK-OUT button needs to be a bit bigger since most guests tend to miss it,

Review Source

VR

Verified Reviewer  
Digital Marketing Manager  
Computer Hardware  
Used the software for: 6-12 months

### "Easy, Breezy, Proxyclick!"

April 2, 2019

5.0

Overall great!

Pros

Proxyclick is SO easily integrated and set up. Very easy to use.

Cons

Proxyclick notifications can often take a bit to come through, though I'm not sure if that was just my connection.

Review Source

KD

Karen D.  
Receptionist  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Proxyclick is easy to use."

January 23, 2018

3.0

Its easy for several different people to know who is in the building and what time they arrived. It has simplified the check in process and decluttered the reception desk. WE are still testing the pass function with some of our more frequent visitors.

Pros

I like the logbook screen which lists the visitors in an easy to read format. The option to edit a visitor is easy to use.

Cons

Changes made when editing a visitor do not reflect on the logbook screen. ie If a visitor forgets to check in and I manually check him in, the correct time is not reflected. Ex: visitor does not check in at 9:30am arrival. I manually check them in at 10:00am and adjust the time to 9:30. The system logs the visitor in as 10:00am. (reflected on logbook screen) For visitors who are billed by the hour this is not an accurate verification tool.

Review Source

AK

Allison K.  
Receptionist  
Airlines/Aviation  
Used the software for: Less than 6 months

### "Don't know how we lived without ProxyClick"

January 6, 2017

5.0

We just recently started with ProxyClick in October and our company fell in love. Both the Kiosk and Webpage are very easy to use. They always have someone to chat with if you have a problem. I find the Kiosk is very welcoming to our guests and they know exactly what to do when they arrive. All guests have enjoyed checking in during their visit and getting a badge that lists all the information about their visit. I find it very important because we always have a list of all our guests in case of any emergencies. The best part about ProxyClick is the fact it automatically sends a notification to the host.

Pros

I truly love the fact that it automatically sends a notification to the host when a visitor checks in. I also really enjoy the simplicity of it. Very easy to use and find things.

Cons

It would be nice to be able to have 2 people to access one account, especially for printing reasons.

Review Source

SL

Sheri L.  
Executive Search Specialist  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Great program!"

July 24, 2019

5.0

Pros

User friendly and no need to have a receptionist at the front desk.

Cons

Nothing to state at this time.

Reason for choosing Eptura Visitor

User friendly and different levels of service were great for our small company!

Review Source

VR

Verified Reviewer  
  
Real Estate  
Used the software for:

### "Awesome Product!!!"

February 20, 2015

5.0

This is an awesome software. It links the front office to the host when visitors check-in. That means... once the visitor checks in, the system emails and/or texts the host that their visitor is here. This gives the front desk more time to check identifications and cross check visitor information and badging visitors in. They can customize the visitor management system to your preference. I would recommend this to businesses with 100+ employees in any type of industry.

Review Source

LS

Luigi S.  
Distribution  
Warehousing  
Used the software for: 6-12 months

### "A great modern visitor check in tool"

August 8, 2019

5.0

Pros

In this fast changing technology world, Proxyclick really stepped up the game with visitor check in. We are able to see all visitor information before greeting them at the window. This makes the check in process very quick, safe and seemless for both the visitor and employees.

Cons

The program sometimes lags with the update from the visitor tablet check in and may need to be restarted to get going again.

Review Source

MM

Mike M.  
  
  
Used the software for:

### "ProxyClick = Delightful Support, Features and Simplicity!"

November 12, 2014

5.0

We reviewed at least 15 of the products listed on Capterra for Visitor Registration software. ProxyClick was the strongest and highest rated given our focus was to select a product that provided a simple yet delightful guest / visitor experience with check in, specifically with the Kisosk feature. Additionally the Admin back end was simple to migrate through and avoided confusion for our Receptionists and less computer savvy personnel. Lastly, no good product becomes great without excellent customer support and ProxyClick has this too! How did we find out and arrive at our assessment and conclusion? We signed up for a FREE 30 day trial, put the product and the support team through the full paces. We were delighted and overall, because of the total package including service, simplicity, PLUS offering a full feature product to match our needs were reasons we selected ProxyClick.

Review Source

Response from Eptura

December 4, 2014

Thanks a lot Mike. No doubts you deserve a PhD in Visitor Management after your extensive analysis of all products on the market :-) We felt that providing a fully-featured free trial is the best way to allow prospecting companies to make an informed decision. Great that you decided to roll-out the solution on all your US sites!

CM

Colin M.  
Security Manager  
Food Production  
Used the software for: 6-12 months

### "Very easy to use and set up... When we had an issue with printing the Proxyclick team worked tirelessly to resolve our issue"

March 30, 2017

5.0

Pros

Everything! set up was easy the ability to set up colleagues (Hosts) was simple and fast, return visitors and groups is easy and support is 1st class, fantastic product that I wouldn't hesitate to recommend

Review Source

IF

Ivan F.  
ICT Services Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great Solution"

January 8, 2017

5.0

We have found Proxyclick to be very responsive to our requests for new features and functionality. Our latest request has been to provide a provision for Courier\\Delivery and have been informed that it will be released this quarter. This solution has saved us the big amount.

Pros

The software\\interface is very intuitive coupled with 2 forms or alerting (email, SMS) you never keep anyone waiting at reception.

Cons

We are still waiting for the Courier\\Delivery function.

Review Source

CR

Chad R.  
  
Sports  
Used the software for: 2+ years

### "Very happy"

January 6, 2017

5.0

So easy to use, that is the beauty of it. Also, no software is needed. You don't need an IT staff to use this!

Review Source

CH

Christopher H.  
Business support specialist  
  
Used the software for: Less than 6 months

### "Very easy to use"

January 19, 2018

5.0

Pros

Very easy to use, It does away with pens constantly being accidently taken. There is little upkeep, apart from ensuring the software is updated or issues may arise. It's easy to book in people who have already attended the site.

Cons

When internet go's down the system does not work, and cannot be backed up later. if people not wish to read it is very easy to skip over important information.

Review Source

Response from Eptura

January 23, 2018

Hello Christopher, thanks for your review and feedback. - If the iPad goes offline, visitors can still check in and check out. As soon as internet connection comes back the info is sent to the dashboard. This is available as of Welcome 2.0. Could you check if you have that version? - We'll also add a monitoring feature so we can alert you proactively when we notice your iPad goes offline. We'll make sure to inform you when it is ready.

SR

Steve R.  
IT Manager  
Government Relations  
Used the software for: 1-2 years

### "Great check-in system for our company"

January 12, 2017

5.0

The system works pretty much all the time. Not much admin needed. My only recommendation. I wish it was not double the price for LDAP config. It would be very helpful to administer user accounts.

Pros

Ease of use, always uptime

Cons

LDAP config is expensive compared to the base product.

Review Source

AD

Abbey D.  
HRIS & Compensation Analyst  
Financial Services  
Used the software for: 6-12 months

### "Quick and Easy"

January 6, 2017

4.0

We've been using Proxyclick. As a new hire being thrown into learning a variety of different systems, Proxyclick was incredibly easy to pick up! The user interface is very simple and responsive and the layout makes it easy on the eyes to see who's scheduled to come in for meetings, who's checked in, and who's checked out. I would easily recommend Proxyclick to anyone looking to streamline how they set-up and track all of the visitors that come in and out of the office on any given day!

Review Source

Kasandra D.  
  
Human Resources  
Used the software for:

### "Love it!"

May 29, 2015

5.0

We tried out a couple similar softwares before deciding to go with Proxyclick, the staff are very helpful (and personally helpful, not just 'automated check-in email' helpful). We have been using it for a couple months now and the software is being continually improved, more features being added, etc. You can also customize the check-in system to a pretty great extent.

Review Source

Response from Eptura

June 3, 2015

Thanks a lot for your kind review Kasandra! We love you too :-)

AB

Angela B.  
Administrative Assistant  
Information Technology and Services  
Used the software for: Less than 6 months

### "Amazing Services"

January 9, 2017

5.0

Any time I've had a question about the software, I've had a very rapid response with pictures even sent for clarification if I don't understand the first time. The staff is super helpful and everything else is pretty straightforward, regarding the ease of what the program has to offer. I also like that I can add guests into the system prior to their arrival, even if it is a few days in advance.

Pros

The ease of the program. How easily you can add new guests in and that you can add them way in advance too if you know they will be visiting the facility.

Cons

That you can't see the reviews right away when someone leaves them and that there is a lag for adding in a host that isn't yourself. You have to click out of it a couple of times before it recognizes that you want to add someone besides yourself into the system.

Review Source

LC

Lourdes C.  
Receptionist  
  
Used the software for: 1-2 years

### "Awesome System"

January 6, 2017

5.0

Proxyclick has been so helpful to us, quite easy to use and our visitors are impress , they love it. the software is easy to learn and use, the functions and futures are excellent. Highly recomend PROXYCLICK.

Pros

Easy to use

Cons

Cannot think of any cons

Review Source

VC

Virginie C.  
IT Director - DACH & Italy  
Business Supplies and Equipment  
Used the software for: 2+ years

### "An easy interface to set-up and to use"

August 26, 2019

5.0

In our structure we are able to follow our visitors, set-up the data retention that we need to be compliant with GDPR and give a real professional first impression for our visitors. what I really appreciated was the possilibity to follwo a webinar about some problematics (GDPR application, for example)

Pros

The easyness to implement. It tooks me fews hours to have a platform that fits our needs and that covers what we needed to do to follow-up our visitors, and regarding the new regulation GDPR.

Cons

maybe the price, even if I think that at the end, it is not so expensive for the tasks it is covering.

Review Source

Alex V.  
SEO Manager  
Hospitality  
Used the software for: 6-12 months

### "Helps Automate Your Reception Desk"

January 17, 2019

4.0

Very positive so far.

Pros

With our largest resorts that have vacation ownership services or executive office with 50+ staff in each office, this has been really helpful in streamlining how people can connect with their appointments in a secure, easy way.

Cons

Custom Screens functions and the Smart Rules take a bit to get your head around. Other than this it's a great product. Might add a few more informational options for the iPhone app, but it's good as is.

Review Source

JM

Jose M.  
Facilities Supervisor  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Proxyclick Review 2016"

August 1, 2016

5.0

We enjoy the ability to track our visitor visits. The Data help to determine if any improvements will need to be made for our clients as a first point of contact.

Pros

Information is critical for any business this system helps monitor our clients and customers impressions of the company.

Cons

It would help making restoring system crashes and updating much more seamless.

Review Source

ZT

Zivile T.  
Receptionist  
Facilities Services  
Used the software for: 1-2 years

### "Good overall"

January 6, 2017

4.0

Good overall but sometimes takes long time to print badges.Also changing design too often does not help.

Pros

Easy to use, efficient, people like it.

Cons

Waiting for printer to print the badge for the guest.

Review Source

DG

Deborah G.  
Administrative Manager  
Defense & Space  
Used the software for: 1-2 years

### "Makes your guest check in process a breeze"

January 19, 2017

5.0

Proxyclick is simple to set up, simple to use, and makes you guest check in process efficient and professional.

Pros

Ease of use and the ability to adapt functionality to individual needs

Cons

nothing

Review Source

MAK

Muhammad Afzal K.  
IT Support Analyst  
Consumer Goods  
Used the software for: Less than 6 months

### "Very good product. Our Staff and visitors are loving it."

January 17, 2018

5.0

Pros

Very easy to configure, Can be tailored to your needs, Ease of use, Very good reporting tools, Single Sign on feature makes it easier to add users into the system. Very friendly and professional team.

Cons

Delivery module can be improved, It is a new feature that has been recently added to the system and I am sure Proxyclick team would be looking to improve it further.

Review Source

Response from Eptura

January 23, 2018

That's correct! We wanted to start small to be sure we enriched it based on requests. We're already busy building the feature further.

TB

Thelma B.  
Receptionist  
  
Used the software for: 6-12 months

### "A reliable and well thought out product that is simple to set up and use."

January 17, 2018

4.0

Pros

It's easy to use and to understand, for staff , visitors and especially the receptionist. The check-in and the check-out is great! It has great features, and has made the change from paper based sign in seamless. A plus is that most of the first time users of Proxyclick mentions it positively when they arrive.

Review Source

VR

Verified Reviewer  
Product Manager, Community and Financial Systems  
Internet  
Used the software for: I used a free trial

### "helpful to track visitors"

December 28, 2018

5.0

Pros

we were having trouble tracking visitor engagement on our site - so this tool was really helpful to help us better analyze our traffic

Cons

I wish it didn't cost so much...overall still happy

Review Source

Response from Eptura

March 28, 2019

Hi. Thanks for replying! We're happy to hear that you enjoyed our product and that it was useful for your company. If you'd like to speak about pricing, have you reached out to our sales team? They can be contacted at sales@proxyclick.com and would be able to discuss what options we can offer.

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